Total 53 Manager level Customer Service job vacancies in Kingston Upon Thames, KT2 7QB

Professional Lead Therapeutic Radiographer To lead and be responsible for the delivery of radiotherapy services and implementation of radiotherapy pathways ensuring a cohesive, effective and seamless service is provided to service users across NCCC and NCCC-NC To be responsible for the safe and efficient use of multiple modalities, cutting edge Radiotherapy equipment, (over both sites) in the development and delivery of novel radiotherapy planning and treatment delivery techniques, and in the undertaking of research and development within the radiotherapy service To provide professional leadership and strategic development of Consultant Radiographers and Advanced Radiotherapy Practitioners working within appropriate expert fields of Radiotherapy practice Responsible for the safe delivery of a high-quality radiotherapy service, in a patient orientated way to agreed standards and within available resources To plan for and respond to changes in service needs and delivery. To take a lead on the strategic and operational management of radiotherapy delivery within the Clinical Board and providing expert advice in relation to radiotherapy delivery issues To advise the Trust and external bodies on radiotherapy delivery issues. This role will work closely in conjunction with Radiotherapy Physics and Medical Staff for delivery of radiotherapy service To provide line management support to the Operational Delivery Network Manager working towards achieving the objectives of the Radiotherapy Service Specification. To provide strategic leadership to the Northern Radiotherapy Network as a core member of the Network Oversight Group, covering area of responsibility

Interview date 12 December 2024

The Northern Centre for Cancer Care (NCCC) is looking to appoint a Radiotherapy Service Manager and Professional Lead Therapeutic Radiographer based in Newcastle.

We are looking for a well-motivated, experienced person to lead the delivery of radiotherapy services within our Cancer Centres in Newcastle and Carlisle (Northern Centre for Cancer Care North Cumbria).

This management position within NCCC/NCCCNC involves the full range of management accountabilities including day-to-day operational management of the radiotherapy department in both Newcastle and North Cumbria.

This post is responsible for teams across both departments incorporating approximately 100 members of staff, predominantly radiographers.

We have 9 Varian TrueBeams, 2 Tomotherapy units, 3 CT Scanners, 1 SXT unit and 1 HDR brachytherapy unit across our two sites, delivering treatment to approximately 6000 new patients per year employing a wide range of therapies including multi-met SRS, lungs SABR, HDR gynae brachytherapy, TBI/TSEI, gated lung therapy and cardiac SABR.

This is an exciting role for a motivated individual keen to drive improvement and join a very supportive and collaborative team.

The post holder takes day-to-day responsibility for delivery of the radiotherapy department’s key performance indicators as laid out in the NHS England’s service specification. This includes achieving the national cancer waiting time targets including the 62 and 31-day waits.

NCCC provides a highly specialized regional radiotherapy service to a population of circa 3.3million across the North East and North Cumbria with radiotherapy service provision for circa 2.0million.

This senior management position within NCCC/NCCC-NC involves the full range of management accountabilities for the delivery of radiotherapy services, including day-to-day operational management of the departments in both Newcastle and North Cumbria. A key objective for the post holder is to ensure equity of service delivery across the geographically spread treatment locations. This requires the post holder to ensure effective agreement exists between the departments in delivery of both strategic and operational objectives in order to deliver integrated care pathways.

The role provides radiotherapy professional leadership to the Radiotherapy Operational Delivery Network (ODN) responsible for providing radiotherapy system leadership and the delivery of NHS England’s vision and ambitions for the modernisation of radiotherapy services

The annual budgetary management responsibilities for this role include £4.6million for staff resources, and operational management and leadership of in excess of 100 staff membersAs part of the senior management team of the Cancer and Haematology Clinical Board, the post holder will work collaboratively to propose and implement changes to radiotherapy service delivery across the two radiotherapy units.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust

• Professional Lead Therapeutic Radiographer
• To lead and be responsible for the delivery of radiotherapy services and implementation of radiotherapy pathways ensuring a cohesive, effective and seamless service is provided to service users across NCCC and NCCC-NC
• To be responsible for the safe and efficient use of multiple modalities, cutting edge Radiotherapy equipment, (over both sites) in the development and delivery of novel radiotherapy planning and treatment delivery techniques, and in the undertaking of research and development within the radiotherapy service
• To provide professional leadership and strategic development of Consultant Radiographers and Advanced Radiotherapy Practitioners working within appropriate expert fields of Radiotherapy practice
• Responsible for the safe delivery of a high-quality radiotherapy service, in a patient orientated way to agreed standards and within available resources
• To plan for and respond to changes in service needs and delivery.
• To take a lead on the strategic and operational management of radiotherapy delivery within the Clinical Board and providing expert advice in relation to radiotherapy delivery issues
• To advise the Trust and external bodies on radiotherapy delivery issues.
• This role will work closely in conjunction with Radiotherapy Physics and Medical Staff for delivery of radiotherapy service
• To provide line management support to the Operational Delivery Network Manager working towards achieving the objectives of the Radiotherapy Service Specification.
• To provide strategic leadership to the Northern Radiotherapy Network as a core member of the Network Oversight Group, covering area of responsibility


This advert closes on Sunday 1 Dec 2024

Proud member of the Disability Confident employer scheme

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Unit Manager.

The Role


Leading and supervising a unit with a passion for delivering excellent care through your team
Delegating workload in a collaborative, supportive and informative approach
Ensure residents medical, physical, and emotional needs are met whilst championing their safety and dignity
Oversee admissions of new residents
Carrying out physical/psychological risk assessments and developing personalised care plans
Working closely with the leadership team to develop services
Administering medication
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care
Ability to enhance effective working relationships, building trust amongst staff and residents.
Be well-organised and IT literate
Above all, you have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Our client is looking for an experienced Service Manager to oversee/manage the service department, plan and implement improvements, manage staff, and handle customer complaints for this independent specialist workshop.

You must have:

Previous service manager experience in franchise dealership is preferred.
Strong Leadership.
Front of house experience.
Great customer service.
Monitoring cost
Be IT literate.
Monitor quality control.
Must be able to train and coach staff.
Assist with workshop job allocation.
An understanding of parts and multi franchised experience is preferred.

If this sounds like you and you are organised, team player, people skill, process orientated, self-motivated, driven, understand company objective, achieve targets and have a full UK driving license, we need to be speaking to you today. Please call 0191 4155010 or click apply now.

Hours: Mon – Fri 8.00 am – 5.30 pm. No Saturdays.

Wages: £40k + DOE

The work of the teams is complex, sensitive and fast-paced and Service Delivery Managers will be responsible for delivering a high-profile, evolving service that continuously adapts to fit our strategic and operational goals. In this role, you are accountable for: 1. Responsible for managing the performance of Team Managers to deliver a variety of Pensions Administration tasks and services. 2. Team Managers OROs, personal development and procedural training. Providing a second level of support through coaching and guidance on management issues whilst also ensuring line managers remain fully empowered in a supportive environment. 3. Create and manage the delivery of operational objectives, through ensuring effective performance management of individuals at all levels. Lead by example showing good practice for people management utilising the available toolkit for all direct reports. Ensuring that Team Managers within the team also follow your lead and that our people are managed in line with the CARE values. 4. Create an environment where all individuals contribute to our results by seeing continuous improvement as part of their role. Seeing through ideas and ensuring that colleagues who suggest changes are given feedback on their suggestions in all circumstances. 5. Day to day responsibility for achievement of all KPIs and statutory targets on a daily/monthly basis, resolving issues to remove delays within our control. 6. Working closely with the Forecasting / Planning and MI team to ensure a good understanding of how to deliver the short and long term plans. Taking responsibility for instigating corrective action to ensure the delivery of customer experience at all times that delivers on KPI through default. 7. Ensure the teams operate fully within the NHS Pensions Quality framework. There should be a continuous cycle of improvements adopted which receives the full commitment of all colleagues. 8. As a senior manager, demonstrate and promote working together and collaborative working. Operate successfully within a matrix management framework by ensuring all team objectives and KPIs are achieved and that accountability to deliver is felt throughout the structure of the team regardless of reporting lines 9. Work with various key stakeholders to effectively manage the expectations for delivery of any change programmes. Ensure there is a clear understanding of the impact, cost and time required to deliver individual projects. 10. Be a catalyst for change and innovation. Acting as one of the lead change agents to ensure transitional change is introduced in a positive and constructive manner. Planning and implementing a successful transition programme using all necessary resources available. 11. Where appropriate: effectively perform key roles or facilitate delegates to inform on projects for client sponsored change. 12. Take an active role in project and programme boards as required, to ensure the achievement of key change project milestones and other targets, risks are mitigated, ensuring that the operational and team perspective is represented in these boards. 13. Contribute to transformational change programmes, improving the customer experience and tax payer value. 14. Take ownership for resolving difficult and contentious issues with customers, clients and other external stakeholders. 15. Demonstrate and promote best practice in terms of public service ethical standards. 16. Support delegated budget management as required. 17. Living the values and behaviours that respect individuals dignity. Treating everyone fairly and valuing and respecting diversity. Demonstrating that such standards are practiced in the interactions with all stakeholders. 18. Participate in wider organisation activities where own recognised strengths may be utilised, ensuring full participation if selected. 19. Be accountable for own personal development plan in order to be fully equipped to meet the current and future management and organisational needs. 20. Deputise as required in the absence of your line manager.

Are you a chef with experience in a fast-paced kitchen environment with an emphasis on fresh and seasonal produce? Used to leading teams? Looking for a rewarding career with excellent training and opportunities for development? Then join Care UK, a multi award-winning care provider as a Head Chef.

The Role


Leading the team in the smooth running of the kitchen operation
Develop nutritious and diet sensitive meals for residents and their requirements
Menu design and planning
Managing stock control and adhering to food cost guidelines
Ensure compliance with both Food Safety and Health and Safety in the kitchen
Training, supervising, and developing a team to help them make the most of their potential


Some of our benefits by joining the Care UK family


Alternate weekend and social friendly working hours
Bank Holiday Pay Enhancements* (*where applicable)
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support
Wagestream- access your wages at any time


Career Development

We have our own Catering Academy to provide excellent training and induction programs for all new Catering Staff and we will give you all that’s needed to have a successful career as a Chef with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

At OFG, we work smarter so you can spend more time doing what makes you happy!

Are you an innovative Deputy Headteacher committed to improving the lives of pupils and young people?

Benton House School is a brand-new SEN school for pupils with complex needs including SEMH, it will have capacity for 60 pupils. It is an exciting addition to the Acorn portfolio based in Newcastle.

We are looking for an inspirational Deputy Headteacher to help set up and grow our new school.

Acorn Education is the UK’s leading independent provider of specialist education and residential care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

Up to £55,000 per annum, depending on experience (not pro rata)
Monday to Friday
Term Time only
Permanent
About the role

To provide a high-quality education service for our students in accordance with Company policies, procedures and practices and the standards set by the Regulatory Body. To work with the Head Teacher, leadership team and other stakeholders to secure high standards throughout the school.

Key Task Areas and Responsibilities

To comply with good safeguarding procedures and principles as detailed by the local safeguarding board
To participate in the process of assessment of referrals
To act as overall curriculum coordinator and manager across the school
To act as the lead teacher for the positive support of behaviour that may challenge
To work as a key member of the multi-disciplinary team which encompasses education, residential care and the clinical team
To monitor progress and targets to ensure that each individual student can achieve planned outcomes
Essential criteria

Relevant experience of teaching pupils and young people with SEMH and/or challenging behaviours
Relevant experience of teaching pupils and young people with complex needs
Experience of managing staff
Managing budgets effectively and ensuring cost efficiency
Degree and QTS
Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

#1

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Description

Nursery Manager

Salary: £40,000

40 hours per week

We are in search of a proficient Nursery Manager to take charge of the daily functions of our client's nursery. The ideal candidate will oversee a team of dedicated staff members and ensure a secure, nurturing, and inclusive environment for children. The nursery caters to the needs of children aged 3 months to 5 years and is equipped with an enclosed outdoor play area, engaging activities, and convenient access to the local river and green spaces for enriching trips.

Qualifications

• Level 3 in Early Years or above
• Proven managerial or supervisory experience in a nursery setting
• Strong leadership, communication, and interpersonal skills
• Knowledge of regulatory requirements and best practices in early childhood education
• Dedication to diversity, equality, and inclusion in nursery operations
• Preferred First Aid and CPR certification
• Proficiency in relevant software and technology for nursery management

Benefits:

• Generous annual leave
• Team events
• Discounted childcare
• Pension scheme
• Continuous training and progression

Responsibilities

• Supervising and supporting nursery staff, including teachers, assistants, and administrative personnel
• Cultivating a positive and inclusive environment for children, parents, and staff
• Monitoring the curriculum to achieve educational and developmental objectives
• Ensuring the safety and well-being of all children in the nursery
• Handling budgeting, staffing, and administrative tasks
• Collaborating with parents and families to ensure high-quality care and open communication
• Staying updated on best practices in early childhood education and regulatory requirements

Reference: WILL79517/DB

INDCHI

Are you a naturally empathetic, caring and compassionate Healthcare Assistant or Support Worker in the UK with experience of caring for people with learning disabilities?

Do you want a fulfilling career, where you can make a difference and change lives for the better in a culture of kindness and teamwork? Where you’ll be supported with development opportunities to grow you as a person and in your career?

Join Nursery Road as a Team Leader and provide care for people with severe learning disabilities, Autism and behaviours that may be seen as challenging; where you’ll support and encourage service users to lead a full and valued life, enabling them to live more independently.

You’ll be great with people – a real ‘people person’, able to communicate effectively – explaining yourself clearly in the right tone to suit the situation and be really good at understanding others (behaviours and expressions, as well as vocal). Having a good sense of humour and resilience, and a willingness to help residents with their personal hygiene are also important.

What you will be doing

You will join an inclusive, supportive team that works well together to provide care to people with learning disabilities and mental health conditions.

Working alongside a multidisciplinary team, you will use your excellent communication skills and experience as a Team Leader with a background in Learning Disability and Autism to provide care and support people through their care pathway.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of you; being able to do something today that they couldn’t do last week.

You will be working 37.5 hours a week 12.5 Hours a day, Including weekend, day and Night .

As a Team Leader you will have:

• Ideally have or working towards NVQ 3 in Health & Social Care
• Hold a valid UK driving licence (preferred to assist with community visits)
• Have strong empathy and a caring and compassionate nature
• Be willing to support residents with personal hygiene
• Have excellent people and communication skills, and a good sense of humour
• Deal with challenging behaviours
• Have a positive and professional approach
• Be reliable, flexible, hard-working and honest
• Be local or within commutable distance

You must live in the UK and have the Right to Work in the UK full time. 20-hour Student and Skilled Worker Visa's cannot be accepted.

Where you will be working:

Location: 187 Nursery Rd, Sunbury-on-Thames TW16 6LX

What you will get:

• Annual salary of £25,350
• The equivalent of 33 days annual leave– plus your birthday off!
• Free meals and parking in local streets.
• Wellbeing support and activities to help you maintain a great work-life balance
• Career development and training to help you achieve your career goals
• Pension contribution to secure your future
• Life Assurance for added peace of mind
• Enhanced Maternity Package so you can truly enjoy this special time

There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Senior Digital Practice Support Manager

Pay up to £43,347, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior Digital Practice Support Manager to join our community of tech experts in DWP Digital.

Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged.

From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, you have a crucial role in defining what it is like to work in DWP.

In this role you'll work with our User Centred Design practice.

We are content, design and research specialists, using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Using employee recruitment data to understand the context for capability building, identifying challenges and barriers, establishing requirements, and suggesting actions.
• Evidence of designing and delivering plans to raise capability through recruitment and capacity coordination.
• Leading on evaluation and impact work to review capability processes and improve the quality of a service through pre, during and post recruitment exercise evaluation, including reporting and evidence-based recommendations.
• Being an advocate in the workplace community for capability building. Creating an inclusive culture of development for all where staff prioritise engaging with recruitment efforts.
• Building and sustaining long-term, strategic relationships with relevant stakeholders (within own team and wider) in order to deliver successful business outcomes.

You and your role

You'll be at the core of the User-Centred Design (UCD) practice, guiding and expanding the support network to optimise recruitment, capability and resource functions.

You will work with our leadership team to support the community and culture within the UCD and wider digital community, championing best practices and ways of working.

DWP is the largest government department and the services we offer are essential for millions of UK citizens. Your role is central to ensuring our UCD team has the right skills, the right direction and the right culture to deliver better services to the people who need them most.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £43,347.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,557 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Our client is looking for an experienced Service Manager to oversee/manage the service department, plan and implement improvements, manage staff, and handle customer complaints for this independent specialist workshop.

You must have:

Previous service manager experience in franchise dealership is preferred.
Strong Leadership.
Front of house experience.
Great customer service.
Monitoring cost
Be IT literate.
Monitor quality control.
Must be able to train and coach staff.
Assist with workshop job allocation.
An understanding of parts and multi franchised experience is preferred.

If this sounds like you and you are organised, team player, people skill, process orientated, self-motivated, driven, understand company objective, achieve targets and have a full UK driving license, we need to be speaking to you today. Please call 0191 4155010 or click apply now.

Hours: Mon – Fri 8.00 am – 5.30 pm. No Saturdays.

Wages: £40k + DOE

DWP. Digital with purpose.

• Are you passionate about providing high-quality support in a technology driven environment?
• Do you have a detail and service focus?
• Are you looking for an organisation that values and supports your professional development and growth?

DWP Digital is transforming the way government services work, and we're hiring the best digital talent to work in agile, multidisciplinary teams to deliver these changes, making over services easier to find, access and use.

We're looking for an experienced IT Service Manager to take ownership of essential IT support services, managing underlying agreements that govern service delivery as well as guiding and supporting a team to ensure services continue to operate with minimal disruption.

If you want to be a leading part of our expert community, click apply now to start an application.

Design with people in mind.

As a Senior IT Service Manager you are responsible for ensuring a high quality service is achieved for the end to end technology solution, support services and user experience of the Debt Management Service, defining and managing the delivery of service level agreements and operational level agreements to ensure service stability, analysing potential issues and implementing appropriate resolutions, escalating where required.

This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management, supporting, coaching and developing a team of service managers, and actively contributing to the wider service management community.

As a Senior IT Service Manager, you will:

• Manage the performance of the Products/Services within your remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs.

• Participate in Service Design activities and testing to inform new and develop existing Service Delivery governance processes.

• Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented.

• Ensure Products/Services are delivered to agreed processes and policies.

• Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards.

• Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries.

• Understand user needs and make an initial assessment on the impact/urgency of requests and incidents.

• Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies.

• Take responsibility for live service support centred on operational running of Products/Services.

• Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team Manages the performance of the Product/Service within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs.

• Support the Universal Credit Service in and out of Hours for On Call support on a rotation basis, for which training will be provided.

During the selection process, we will be looking for applications that display the experience, skills and knowledge listed below:

• Lead Criteria - Either previous experience of IT Service Management or DWP UC Operational Delivery.

• Knowledge of a Service Management Framework e.g. ITIL Experience of delivering a consistently high standard of customer service internally and/or externally.

• Proven track record of implementation, negotiation and delivery with stakeholders at all levels with experience of collaborating and partnering.

• Displays detailed knowledge and understanding of Digital Products and Services including demonstrable experience of independently supporting and maintaining Products and Services including Management reporting.

• Ability to work unaided to a high degree of accuracy and attention to detail ensuring a high-quality customer service.

Details. Wages. Perks.

You'll be based in your choice of one of our brilliant digital hubs in Manchester or Leeds, whichever is most convenient for you.

We also have all the tools and tech to work flexibly. We operate a hybrid working model.

We offer competitive pay of up to £43,347 per annum.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%, worth up to £12,527 a year.

You'll get a generous leave package starting at 26 days, rising to 31 over time.

Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We have a benefits package built around your work-life balance, which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs .

We are a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.