Total 123 Manager level Customer Service job vacancies in Kwinana Town Centre

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

• Single Point of Contact for our customers and be available all operational events and escalations.
• Driving 24/7 Day-2 team on technical grounds to align with customer expectations and contracts.
• Knowledge on Core products and technologies of Cisco is a must
• Knowledge on Aruba Clearpass, Fortinet & Palo Alto Firewalls are preferred experience.
• Planning, Monitoring and Delivery of operations tasks timely and successfully
• Understand the support contract types for each customer and deliver service based on their agreed scope and SLA
• Understand the process and practices related to support Tools, Templates and Standard Operating Procedures.
• Building relation with vendors and partners for product support problems and managing customer expectations accordingly.
• Driving all escalations on technical grounds and manage customers accordingly for the resolutions.
• Maintain team bonding with all the support engineers and mentoring on support delivery.
• Build and develop standard operating procedures, technical documentation, knowledge base.
• Ability to conduct postmortem and root cause analysis to clearly identify the issue and develop prevention plan/strategy is a key requirement.
• Proficient in producing RCA and IR reports for all high severity/priority incidents and presenting customer with confidence.
• Involve actively with cross-function teams to engage and co-ordinate to represent Logicalis as One and improve support functionality.

The Individual and their Experience:

• Minimum 8+ years of relevant experiences in Networking technologies with not les than 5 years of experience in Network Operations as a Lead.
• Intermediate level of understanding on Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, NAC, etc.
• Proven track record of leading operations and customer management with effective communication and presentation.
• Strong, smart-working attitude with ability to work well under pressure and high demanding customer environment during crisis.
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both Logicalis and customer management.
• Out-of-box thinking is mandatory during escalations to manage customer, vendors, technical teams for setting right expectations and finding quick resolutions.
• Proficient in communicating and written skills in English
• Proficient in writing Incident Reports, RCA and general reporting for QBRs.
• Candidate with CCNP or equivalent technical certification.
• Candidate with ITIL Foundation certified.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Responsibilities:

• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for service delivery performance, meeting customer expectations/SLAs, and driving future demand
• Providing accurate and regular reports to the management on performance of the service delivery
• Supervising desktop management teams (Local and Offshore) to facilitate continual improvements in the desktop environment.
• Collaborating with technical design teams to set standards for software, hardware, and security
• Making sure that anti-virus updates and patches are applied effectively and promptly.

Requirements and skills:

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• A complete understanding of the organization’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Senior / Service Team Leader, Group Contact Centre

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Monitor performance real-time and manage resources / deploy manpower
• Prepare statistics and reports
• Share and broadcast updates to the team
• Execute new workflows, improvement initiatives and changes
• Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
• Conduct periodical training for CSAs if required
• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Job Requirements:

• Diploma in any discipline
• At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
• 2 years of experience in leading a team of staff
• Exhibit Good interpersonal and communication skills
• Customer centric and service oriented
• Competent in using computer software and applications
• Able to multi-task and work under a stressful environment
• Strong communication skills in English and Mother Tongue
• Able to read and write fluently in English

As Customer Service and Logistics Manager, APAC you are part of the APAC Global Operations Team and play a key role in partnering with the APAC commercial and leadership team.

You are accountable for the overall performance and excellence of frontline customer services, ensuring excellent day-to-day operations and service standards.

Key Responsibilities:

• Lead and develop a high-performing customer service team.
• Collaborate with commercial, global, and regional functional teams.
• Manage open orders and resolve customer issues promptly.
• Led and coached the team in logistic operation excellence, delivering a cost-effective and right service logistic solution in APAC.
• Drive innovation and process improvements.
• Optimize system enhancements to enhance customer experience and efficiency

About You

We’re recruiting a Customer Service & Logistics Manager, APAC reporting to the Supply Chain Director, based in Singapore.

This role is varied for someone with a strong foundation and experience in managing complex order management, customer complaints, and logistics/supply chain-related queries.

This is a People Manager role where you will lead a team of 6 Customer Service representatives based in Singapore and support the business across Asia Pacific. You must have strong communication skills to liaise with stakeholders/vendors/customers across the region. You must also have a growth mindset and analytical and problem-solving abilities to work through challenges.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people worldwide consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

The main responsibilities of the role will be:-

• Leadership. Setting clear team goals, able to act proactively to ensure smooth team operations and effective collaborations. As a change agent and leader, strong communication skills are vital.
• Process development. Develop and implement standardised processes and procedures across the entire APAC comprising of North Asia, ASEAN, Australia New Zealand for all global Customer Services (CS) initiatives.
• Continuous Improvement. Lead cross-functional collaborations to drive business-wide improvements, focusing on customer service and order management enhancements. Work with business partners to identify and implement transformative changes that boost efficiency, productivity, and customer satisfaction.
• Logistic Strategy. Develop, communicate, and execute the logistic strategy and action plan to align with the APAC supply chain strategy and various stakeholders. Streamline logistics processes to reduce costs and improve efficiency.
• Logistics expert with a proven track record in analysis and process improvement, driving warehouse optimization and operational efficiency.
• Reduced order lead times by optimizing picking, packing, and shipping processes within the warehouse facility.
• Problem resolution. Oversees customer issues to ensure effective and long-term resolution of problems.
• Troubleshoot orders requiring special handling and respond to customer inquiries utilising excellent negotiation skills and process knowledge.
• Billing risk reporting- Ensure and support accurate and timely reporting to minimize billing errors and discrepancies.
• Timely Resolution – Ensure customer inquiries and issues are resolved promptly and efficiently. Set service level agreements (SLAs) for response and resolution times.
• Prepare management reports to provide good visibility on logistics performance and cost efficiency.
• Act as primary escalation point of contact for critical cases and ensure timely resolution.
• Drive order fulfilment through effective, timely customer communications concerning order confirmation, shipment transparency, scheduling, order change, special instructions, freight & distribution.
• Partner with global stakeholder teams to deliver PXO to meet customer expectations and the company's objectives.

EHSQS

Perform, maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to be based in the Asia Pacific HQ at Biopolis, Singapore (near Buona Vista MRT)

What You’ll have

• Degree in Business Administration / Supply Chain or related discipline.
• 8-10 years of experience in customer service, and logistics management roles, preferably in in FMCG industry.
• Proven track record in leading successful logistics operations, including warehouse management, inventory control and transportation.
• Previous working experience in 3PL is preferred.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience are a must. (preferably SAP - O2C).
• Requires minimal supervision and can prioritise work to meet deadlines and commitments.
• Proven ability to interpret global customer service programs, policies and procedures and effectively deploy at regional and country levels.
• Excellent communication skills including advanced English writing, speaking and comprehension.
• Good MS Office skills, Word, Excel, PPT

What We Can Offer

• Base salary with AWS + Performance Bonus
• Opportunities to interact with Global teams.
• Comprehensive insurance coverage for you and your family
• Flexible benefits
• Hybrid working arrangement.
• LinkedIn Learning
• Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Key Responsibilities:

The CGT Customer Service Operations Manager is accountable for providing comprehensive and extensive customer and patient (where applicable) care and, as a customer experience gatekeeper to support the internal stakeholders with a various range of activities, which may include (but are not limited to):

• Serve as the primary point of contact for product requests in coordination with internal stakeholders for timely responses.
• Manage the end-to-end process of product requests by ensuring timely delivery and resolving potential issues.
• Minimize delivery time while maintaining reliability through efficient coordination and proactive planning.
• Lead and contribute to process improvement projects (streamlining processes, improving accuracy, and enhancing efficiency).
• Conduct Cell Therapy platform (CellChain) training sessions for hospital centers, making sure that they have the necessary knowledge and skills to effectively utilize the platform.
• Manage external user access to the Cell Therapy platform (CellChain), ensuring data security and compliance.
• Enhance team skills and operational excellence by promoting a culture of continuous learning and improvement.
• Ensure subject matter expertise to maintain a high level of knowledge and expertise in their subject area, providing informed guidance and support to stakeholders.
• Collaborate with cross-functional teams, internal and external stakeholders, and management to leverage their expertise and contribute to decision-making processes.
• Resolve customer queries by focusing on efficient and effective communication to enhance the overall customer experience.
• Develop and implement innovative solutions to enhance the overall customer experience, identifying areas for improvement, and seeking ways to exceed customer expectations.
• Customer centric approach: Operational account management (non-promotional), including understanding the hospital’s set-up and knowing the operational KPIs (number of orders, manufacturing starts, etc.)

Commercial setting:

• Provide patient services such as travel assistance to patients and their care givers, as applicable.
• Coordinate local cryopreservation logistics and payment process, as applicable.
• Oversight of the local release, logistics and system transactions process related to shipment via distribution depot, as applicable
• Coordinate and contribute to cross-functional commercial meetings, by collaborating with multiple stakeholders to address topics such as product requests, market trends, and customer needs and insights.
• Own the Product Request process for all sites’ onboarding and ensure accuracy of the master data set-up.
• Support with regulatory, RMP and outcomes-based reporting, as applicable based on local country requirements.

Clinical trial setting:

• Create and execute the End-to-End operational treatment process to fit the trial design and protocol.
• Support pan-Therapeutic Area (TA) set up and roll out in close collaboration with the cross-functional clinical trial teams.
• Participate in Site Initiation Visits (SIV) in collaboration with internal stakeholders to support timely site readiness for First Patient First Visit (FPFV). This involves ensuring smooth onboarding processes, correct master data set-up and providing support to external users.
• Manage slot requests and communicate key milestone timelines to both external and internal stakeholders. This includes coordinating with various teams to ensure smooth and efficient scheduling.
• Key gatekeeper for critical KPIs: DtD/VtD. Work closely with cross-functional clinical trial teams in supporting clinical trial protocols and the respective vein-to-door and door-to-door metrics.

Essential Requirements:

• Education: Bachelor’s degree minimum.
• Work Experience: +5 years in customer support (service) in healthcare industry.
• Laguage: Native level of Korean is a must, Fluency in English is a must, Business proficiency in Chinese is preferred, Business proficiency in Japanese is preferred.
• Supply chain / logistics experience is highly preferred.
• Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs.
• Strong track record of successful team collaboration and delivery of results.

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

In this role, you will be part of a high-performing business team dedicated to helping mobile-first businesses and app developers achieve their business goals. You will have knowledge of SEA App developer ecosystem and Google App promo solutions, combined with your communication skills and investigative abilities shapes how businesses can grow. You will influence and build relations and provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of potential clients and understand how Google's range of application promo products can grow their business.

You set the goal and advise on marketing strategies which will help Google achieve goals and serve as an expert and advocate for mobile app developers within Google. You will build and manage a pipeline of clients working towards strategic objectives and be responsible for collaborating with a number of internal stakeholders to maximize the long-term success of these new customers.

Qualifications

Job responsibilities

• Prospect, manage and forecast new business pipelines and opportunities.
• Create compelling presentations and develop strategic solutions to meet customer needs.
• Conduct research and analysis, to develop strategies to address market potential and opportunities.
• Provide excellent client service and partnership to our customers and partners.
• Partner with Google’s client on-boarding team to effectively service clients.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, business consultative, business development, online media environment, or marketing role.
• Ability to communicate in Vietnamese and English fluently in order to communicate and serve Vietnamese speaking customers and Southeast Asia customers.

Preferred qualifications

• Experience in business, media, or advertising.
• Experience planning, delivering, and executing marketing campaigns, measurement, and creative strategy in an App ecosystem.
• Experience building a book of business, ensuring the management and fulfillment of strategic goals, and in developing associated agreements.
• Ability to operate and thrive in a dynamic and fluid environment.
• Ability to take on challenges and develop actionable plans and recommendations.

About Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

We are seeking a motivated and customer-focused salesperson to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Job Description

• Handling of sales enquiries, tour bookings, customizations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales.
• Coordinating with Ops team in relation to sales matters.
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management.
• Data entry to ensure all sales records, databases are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers.
• Communicate and liaise with finance team with regards to invoices and payments.
• Work with internal and marketing teams to achieve company strategic objectives and goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture
• Willing to learn

• Cloud related Field Data Center Operations.
• Responsible for Capacity planning of Data Center resources and Data Center designing.
• This position requires hands-on technical skills to install compute rack, network and cables.
• Maintain and troubleshoot various hardware and physical network components.
• Perform and/or manage 3rd party vendors for installation of Data Center infrastructure such as rack, power, server, network equipment, cabling and cross-connects.
• Manage inventory and coordinate with suppliers and shipping companies for domestic and international shipments.
• Document, improve and maintain standard operating procedures
• Participate in the change management process
• Initiate and manage RMA processes with equipment vendors.
• Must be able to provide 24/7 on call support for emergency and outages.

Requirements:

• Minimum 8 years of experience in working with Data Center and ISP vendors for coordinating resource provisioning and device installation
• Experience in strong hands-on installation and troubleshooting server and network equipment
• Experience in DC project management
• Experience in asset management, and inventory control
• Experience in dealing with Data Center remote hands and their ticketing system.
• Must have working knowledge of Excel and shared docs and should be able to work with complex spreadsheets
• Experience dealing with customer support and SLAs
• Technical certification involving an IT discipline
• Hard working self-starter who can work with very minimal supervision
• Ability to troubleshoot enterprise level technical problems
• English proficiency , spoken and written
• Broad exposure to technical environments with understanding of hardware, networks, and the cloud infrastructure
• International shipping experience a plus (Up to 20% travel)

Requirements:

• Fluent in English and basic mandarin
• Relevant experience for minimum 3 years
• Able to communicate with colleagues from different levels
• Compulsory PC skills
• Able to assist in Retail & Production as and when required

Job Description:

• Attending to customers enquiry & feedbacks
• Assist in production where necessary
• Co-ordinate with Operations team
• Replying emails and follow up
• Travel to other branches to assist with retail dutiies
• Willing to work long hours

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Additional job description

The Mastery Team develops and delivers product and skills training to Google sales and services teams, as well as external client and agency partners. We use our knowledge of learning best practices and Google’s business priorities to build effective learning experiences for our key audiences. Our team is made up of learning professionals, sales and marketing leaders, and former consultants and analysts who launch and iterate learning programs while balancing key pillars of knowledge, skill and disciplined practice to help our audiences grow in a world of increasing complexity.

In this role, you will look after our customized learning experiences for GBO promoters. You will work closely with cross-functional partners as well as other Mastery teams including curriculum and business partners to activate, launch and land key programs and deliver a premium experience. You will develop and grow people while also looking to build new skills and experiences.

Qualifications

Job responsibilities

• Develop activation strategies in partnership with a cross-functional team inside and outside Mastery.
• Act as a point of contact on programs, creating project plans including timelines, milestones, budget, management, scheduling, staffing, etc.
• Own communication and enrollment strategy, engaging local expertise where required.
• Create program infrastructure that enables consistent, high quality delivery at scale, including global measurement strategy and execution.
• Provide strategic thought-leadership to continue building program efficiency and scale, working cross-functionally with critical global stakeholders.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a management consulting, sales operations, business strategy, investment banking, venture capital or private equity role, or 1 year of experience with an advanced degree.

Preferred qualifications

• Certification in program management or experience in program management with an IT or Tech company.
• Experience in setting and executing on vendor strategies, including managing third-party vendors to drive execution against set Service Level Agreements.
• Ability to identify and implement processes and manage large, complex, strategic and operational initiatives across multiple teams/regions.
• Ability to create processes, work collaboratively and take ownership.
• Excellent investigative and problem solving skills, with effective business acumen and ability to analyze data and present insights/recommendations in a clear and compelling manner.
• Excellent written/verbal communication, documentation and presentation skills.

We are seeking a highly motivated individual to join our team as a Customer Success Manager (Trade Finance). As a Customer Success Manager, you will engage the various financial, commodity and supply chain stakeholders to drive the digitalization in trade and contribute to overall efficiency of Singapore’s supply chain landscape.

Key Responsibilities

Ensure success for customers across their whole lifecycle

• As advocate for the Customer, define key business requirements, understand and anticipate Customer’s needs
• Lead commercial discussions with Customer to drive revenue for the company
• Plan and execute product and systems implementations (e.g. UAT, SIT, live production) to ensure smooth deployment
• Work alongside the wider team to implement solutions, ensuring that the product development, deployment, and Customer onboarding are delivered on time
• Support business outcomes for Customer helping them realize value from the product through continuous improvement in product design, delivery practices and customer satisfaction by understanding business needs
• Manage use case pipeline, account manage and act as point of contact for Customer’s feedback and issues
• Provide product knowledge to Customers and drive resolution in a timely and proactive manner
• Track and ensure realization of financial and non-financial targets and other strategic KPIs
• Drive and support expansion plan for existing use cases and drive user adoption
• Form strong relationships with customers, keeping them fully engaged and supported, liaising with both technical and business focused audience

Expand Customer base and Use Case adoption

• Work with existing Customers and stakeholders to drive Customer reference and prospects
• Deliver proactive customer contact strategy to engage, recruit and drive account growth
• Identify at-risk customer and execute remediation plan
• Overall responsible for the management of a portfolio of Customers to foster long-term business relationships

Be a key member of the team

• Have a Customer-first mindset and experience in delivering business outcomes
• Be highly collaborative and work across teams and stakeholders to deliver right outcome for customer
• Act as a role model for the team by always demonstrating the highest standards in business conduct; transparency, predictability, integrity and compliance
• Act as a company ambassador for internal and external events

Qualifications / Skills and Competencies

The ideal candidate would have

• ~ 5-10 years of relevant and current experience in structured trade and commodity finance products
• Proven track record for driving digitalization and/or process optimization in trade finance with passion for Digital solutions to address customer business problems
• Experience in key supply chain industry business processes with established network in various industry especially in the commodities sector. Bearing know-how of the nuances/ways of work related to trade finance transactions, credit facilities structuring, risk monitoring, supply chain financing
• Experience handling a portfolio of commodity clients including oil/energy, metals and soft commodities
• Strong business, trade and technology industry knowledge paired with an ability to “see the big picture” to identify the dependencies, plus the upstream and downstream impact of process enhancement
• Strong written and verbal communication skills. Ability to present comfortably and compellingly to senior audiences and to deliver difficult messages objectively to both internal and external stakeholders
• Strong ability to engage Customer and stakeholders with proficiency in aligning cross-topic objectives in multi-organizational set up
• Customer focused with strong interpersonal, negotiation and influencing skills
• Experience working in a team-oriented, dynamic and fast-paced environment
• Confident, self-motivated team player who thrives in a fast-moving environment
• Good understanding of software development principles and practices, and prior experience working with technical teams is a plus
• Prior sales or relationship management experience in commodity trade finance is a plus
• Prior experience and exposure to API, data platforms implementation is a plus