Total 7 Manager level Customer Service job vacancies in LE3 2FF

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Experienced Care Team Leader

Location - Leicester over 2 sites

Hours - 37.5 hours per week

Pay Rate - £12.59 per hour + £7.83 per hour sleep night rate

CareTech is a person-centred Care Company, which provides quality of care to adults. We enable young people and adults with complex needs to make their own life choices, and to develop confidence and independence to live, learn, thrive and engage, building a better future.

We refer to this as Extraordinary Days, Every Day.

*£500Recommend A Friend Bonus

Our service, supports people with autism, learning disabilities, mental health illness and neurological conditions up and down the UK. We want people to live as independently as possible and to continue to offer that outstanding level of support we need people like you to join us and help to improve the lives of our service users. You will be responsible for enriching people’s lives, enjoy having a positive impact on their wellbeing and take pride in knowing you are a part of something bigger.

Care Team Leader Essential Skills & Experience

• 12 Months Experience Leading a Support Worker Team
• Experience in Mental Heath & Learning Disabilities environment
• Health & Social Care Level 3 Adults
• Excellent Communication Skills
• Ability to keep calm under pressure
• Passionate about making a difference to someone else life
• Excellent Written Skills
• Excellent Leadership Skills

Company Values

• Friendly
• Positive
• Empowering
• Person Centred
• Innovative

Rewards & Benefits

• *£500 Recommend A Friend Bonus
• Full induction programme
• Dedicated learning & development programmes
• Free DBS Check
• Stakeholder Pension
• Free Employee Assistance Programme
• Annual Employee Awards Evening
• Employee Recognition Schemes
• Career progression within the company
• CareTech Foundation – Opportunity to apply for family and friend’s grants

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

You may be aware of new regulations, which require that anyone entering a CQC-regulated care home in England to be fully vaccinated subject to certain exemptions. In line with CQC regulations, we will ask for confirmation of your vaccination.

The Health & Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 were made on 22nd July and come into force on 11th November 2021.

If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

*T&C’s paid following the successful completion of a 6-month probation period

Leicester - Care Team Leader [SYS-13183]

Clinical Deputy Manager

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. The team at Colne View Care Home have a great opportunity for a passionate and hands on nurse to join the home as clinical deputy manager.

What you’ll do

Supporting and deputizing for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Walk rounds
Look after all our residents alongside the team and offer personalised centred care.

Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.

You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.

Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.

Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 120 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people

What we offer

Competitive salary, access to a company paid web based system for your PIN re validation, bank holiday enhancements, paid DBS check, cycle to work scheme, thousands of online and in-store discounts and free uniform
Further training and qualifications
Development and progression
Support, guidance and a caring working environment

Customer-Centric | People Orientated | Passionate | Driven | Accountable | Accessible | Innovative | Process-Driven | Best Practice | Operational Excellence | Collaborative Leadership | Lead By Example | Subject Matter Expert

Are these words descriptive of you or do they resonate with you?

If so, please CONTINUE…….
Manpower Print & Packaging have been retained by one of our prestigious partners, a well-known group and historical brand within their industry, with a first-class product and robust customer base and supply chain, as they look to engage a Group Customer Service Manager (Best Practices & OpEx) due to `both strategic investment and growth within the group, but equally their desire to continuously IMPROVE & GROW and raise their own internal standards, but raise that of the industries for their customers. This will be a key role within the group reporting directly to the Group Managing Director, forming strong relationships with other key senior stakeholders across the group (3 sites), but equally to lead and motivate a medium sized team across multiple sites (although this is singular site based and therefore will require a blend of both remote and in-person team leadership), ensuring a consistent, harmonious, 'one team' group approach to customer satisfaction.

With an open-minded and unblinkered approach, our partner are also keen to hear from candidates outside of print & packaging, in FMCG, Supply Chain, Engineering & Logistics.

We will leave you with this, if you are looking for a challenge and not your typical 'Group Customer Services Operations Manager role, but for an opportunity with the scope to express your individual creative/leadership style, to set up and steer best practices, ensuring operational excellence (be seen as their subject matter expert) an to come in to an already proven and established team with the scope to shape and grow this existing group function with the drive and appetite to not only embark on this journey with them, but to leading and steer the ship as it takes sail. They are equally keen to share that for the right individual, this position could progress into a strategic directorship role within group, so those who are eager to take that next natural step, this could be the one for you.

We would LOVE, for you to apply/share your intrigue/ interest, as we'd welcome the opportunity to add a little more meat to the bones and share the full scope of this opportunity in it's entirety with you, with interview dates already set up and a robust process in place we can equally offer you an informed progressive process should you wish to proceed!

Full Benefits & Package Expectations to be discussed upon individual application and will be based on experience + Group Management Incentives (Bonus etc.)

A Vacancy at NHS Leicester, Leicestershire and Rutland Integrated Care Board.


Are you passionate about transforming public services?

Are you ready to roll up your sleeves to get stuck in and be brave in your approach to get the right outcomes for patients and citizens?

Are you excited to work in partnership with leaders across the Leicester, Leicestershire and Rutland Integrated Care System?

If yes, this is a fantastic opportunity to become part of the Primary Care team within the Integration and Transformation (I&T) directorate at Leicester, Leicestershire and Rutland (LLR) Integrated Care Board (ICB), helping to shape and support Primary Care services.

Put simply - using the commissioning cycle, we strive to achieve the right holistic health outcomes for local people, with population health management and equity at the heart of everything we do.

If you have in-depth knowledge of local Primary Care services or experience in commissioning and/or transforming public services at system level, LLR ICB can offer you a great balance between; challenge and support; a pragmatic and jointly owned personal and professional development plan; and, most importantly, a team ethos focused on inclusive leadership which enables you to grow and develop.

If you are interested in joining us on our mission to support and improve Primary Care services for people in LLR and would like to discuss this opportunity in more detail, please get in touch and apply today!

The I&T Manager will:
• Directly manage multi-agency programmes and projects relating to the delivery of integrated care at system, place and neighbourhood level.
• Support thedevelopment of primary care and Primary Care Networks, ensuring that the sector becomes resilient and can deliver integrated services within a wider network of providers.
• Support and contribute to system-wide restoration and recovery planning.

Integrated Care Boards are at the heart of a new way of working for the NHS, bringing together providers of NHS services with local authorities and other local partners to plan, co-ordinate and arrange health services as part of what is to be known as an Integrated care System. They are part of a fundamental shift in the way the health and care system is organised – away from competition and organisational autonomy and towards collaboration, with health and care organisations working together to better integrate services, improve population health and reduce health inequalities.

Planning & Organising

· Lead key corporate initiatives, working with teams across the directorate, and with corporate functions to facilitate the changes required.

· Provide high quality strategic and operational policy advice.

· Keep up to date with policy developments across health and care, being mindful of the impact of policy development on others, including patients and the public.

· Proactively identify opportunities for improvement and prioritise them across the team.

· Strategic planning of projects, identifying interdependencies across projects and potential impacts on the wider organisation and building in contingency and adjustment where necessary.

· Develop short, medium, and long-term business plans, with a focus on achieving quality outcomes.

· Lead by example in order to embed behaviours that consistently represent the ICB’s values, and to ensure that all staff members live up to these.

· Monitor delivery against plans and key milestones.

Service Improvement

· Continuously find ways to improve team systems and structures.

· Regularly review procedures and /or systems to identify improvements and simplify processes and decision making.

· Support the identification of best practice and continuous improvement.

· Ensure projects, services and initiatives are delivered on time, in a cost-effective manner and to quality standards, adjusting plans as required.

· Ensure the team has suitable information and administrative systems and processes in place to meet the objectives of the directorate.

· Produce reports highlighting progress, risks and issues.

· Act as champion for patients and involve patients and public in policy development.

Analysis & Judgment

· Undertake quantitative and qualitative analysis of highly complex data which may come from a range of sources.

· Use data to support monitoring, development and improvement of business cases, projects, and reports.

· Interpret highly complex data and present options appraisals to support intelligent decision making.

· Take decisions on complex issues where there may be a number of courses of action available.

· Ensure that the team operates efficiently and effectively, advising on and progressing significant work streams and leading on specific projects.

· Operate intelligently in a highly political and sensitive environment.

· Develop innovative and workable solutions to a variety of complex problems.

Communication

· Develop and maintain constructive relationships with a broad range of internal and external stakeholders.

· Provide and receive highly complex information about initiatives, contracts and services through a variety of mediums, including reports, briefing papers, workshops and meetings.

· Build relationships and influence across the Directorate and with other key stakeholders, both internal and external.

· Able to motivate and influence staff and stakeholders to engage, and as needed, complete actions related to the successful delivery of the project, initiative, contract or service.

Financial Management

· Budget holder for a service, department or project.

· Monitor and manage the budget effectively, acting in accordance with organisational financial policies and procedures.

· Constantly strive for value for money, ensuring financial balance is achieved.

· Provide financial updates and reports as required.

People Management

· Manage staff, including recruitment, supporting staff development, appraisals, and where necessary managing employee relations issues.

· Leading by example, demonstrating the organisational values and behaviours in all interactions.

Research & Development

· Co-ordinate research and development initiatives, delegating as appropriate.

· Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.

Policy & Service Development

· Responsible for developing and proposing changes to policies, guidelines and service level agreements which may impact the service.

· Responsible for implementation of policies within own area.
• Support analysis of specific policy and directorate issues, drawing on multiple sources of information, mindful of the potential impact of policy developments on other portfolios.



This advert closes on Sunday 1 Sep 2024

Service Desk Manager - Fire Alarm - Leicester Office - £35k - £40k doe

Benefits - If can manage Coordinators/ Service Desk/ Fire Alarm Service Engineers

• £35,000 - £40,000 salary (Dependant on experience)
• Permanent benefits
• Progression opportunities (inc. if a good service coordinator now maybe the right step up?)

Requirements - to manage Coordinators/ Service Desk/ Fire Service Engineers

• Managed Service Engineers that maintain or service Fire Alarm systems or similar
• Knowledge of Co ordination, coordinating engineering planning
• Scheduled the Fire Alarm engineers or similar types of Electronic or Electrical or Fire and Security / Fire & Security type engineers
• yourself or through other engineering coordinators)
• Commutable to Leicester, Leicestershire area office

Contact us if have - managed Administrators/ Service Team/ Alarm Engineers

If you have managed a Service Desk as Office Manager, Service Coordinator, Service Supervisor (In office) or Service Desk Team Leader/ Service Manager, this could be an excellent move. Growing company and opportunity for you!

Steve Eley - Fire and Security Careers (ELEY Solutions) - Specialist Recruiter.

Service Desk Manager - Fire Alarm - Leicester Office - £35k - £40k doe

Benefits - If can manage Coordinators/ Service Desk/ Fire Alarm Service Engineers

• £35,000 - £40,000 salary (Dependant on experience)
• Permanent benefits
• Progression opportunities (inc. if a good service coordinator now maybe the right step up?)

Requirements - to manage Coordinators/ Service Desk/ Fire Service Engineers

• Managed Service Engineers that maintain or service Fire Alarm systems or similar
• Knowledge of Co ordination, coordinating engineering planning
• Scheduled the Fire Alarm engineers or similar types of Electronic or Electrical or Fire and Security / Fire & Security type engineers
• yourself or through other engineering coordinators)
• Commutable to Leicester, Leicestershire area office

Contact us if have - managed Administrators/ Service Team/ Alarm Engineers

If you have managed a Service Desk as Office Manager, Service Coordinator, Service Supervisor (In office) or Service Desk Team Leader/ Service Manager, this could be an excellent move. Growing company and opportunity for you!

Steve Eley - Fire and Security Careers (ELEY Solutions) - Specialist Recruiter.