Total 43 Manager level Customer Service job vacancies in Leicester, LE3 0LP

Service Care Solutions are working alongside a local authority in Leicester for a Procurement Manager to join the team on a permanent basis. Please find a description of the role below

Job Title: Procurement Manager

Location: Leicester
Salary: £49,000 to £52,000
Contract Type: Permanent

You will develop and implement procurement strategies, manage high-value and complex contracts, and drive savings and service improvements. The role also involves leading a procurement team, ensuring compliance with public procurement law, and championing social value initiatives. Office attendance is required in Leicester one day a week.

Key Responsibilities:

• Develop and implement procurement strategies for goods, works, and services.
• Oversee the tendering, award, and management of contracts, ensuring compliance with UK public procurement law.
• Lead and develop a high-performing procurement team.
• Apply risk management techniques to mitigate procurement risks.
• Champion social value through procurement, focusing on local economic regeneration, employment, and sustainability.

Essential Requirements:

• Extensive experience in procurement, tendering, and contract management, including high-value and complex projects.
• Strong knowledge of UK public procurement law and contract law.
• Experience in developing procurement strategies and managing procurement teams.
• Ability to apply risk management in procurement processes.
• Experience in driving social value through procurement practices.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

Role: Service Manager - Community Mental Health
Salary: £33,098
Location: Ratby - Leicestershire
Hours of work: 37.5 hours per week - Flexible to do days and nights plus weekends and Bank holidays on a rota.

I am currently working with a national provider of mental health and substance misuse. Joining their close-knit team, you will take a proactive approach to substance misuse recovery. You will manage a team and service co-located within a multi-disciplinary team within NHS Secure Community Services.

In this vital front line management role, you will be working as a Service Manager, taking responsibility for everything from the day-to-day management of service contracts and staff, through to client support and building maintenance. We`ll also rely on you to develop a service/location training and development plan and look after the service`s budget. Managing all aspects of risk will be important too, as will ensuring data entry onto our MI and reporting systems is accurate and timely. In short, you`ll do everything you can to make sure the quality of the service we provide is nothing less than exceptional.

If you have significant experience of direct client work in an alcohol, drug or mental health setting and are used to recruiting, line managing and supervising staff. All you need is the perfect environment to put your skills to great use then this could be the perfect opportunity.

To be successful within this role you`ll need significant knowledge and experience of working in mental health and undertaking risk assessments. You will be solution-focused and outcome-driven, with a firm but inclusive, open and encouraging management style, lots of tact and diplomacy and the ability to lead by example

You`ll also need to be highly motivated and flexible with the ability to lead from the front and work effectively as part of a multidisciplinary partnership. A management qualification or evidence of significant management training is also preferred. An energetic and confident self-starter, with lots of initiative, strong leadership skills and excellent literacy and numeracy, a flexible approach, good office IT skills and access to use of a car for travel within the local area are all essential too

For your hard work and commitment will be rewarded with a competitive salary of £33,098 per annum as well as excellent benefits including 32 days annual leave, ongoing training and development and internal progression opportunities.

CLICK APPLY TODAY!

#BIRJP

Handle client’s queries and complaints;
Set a clear mission and deploy strategies; Develop service procedures, policies and standards;
Keep accurate records and document customer service actions and discussions;
Analyse statistics and compile accurate reports; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment;
Keep ahead of the industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets;
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities;
Be flexible when travelling to different countries;
Be familiar with the Arabian countries and markets

Experienced Care Team Leader

Location - Leicester over 2 sites

Hours - 37.5 hours per week

Pay Rate - £12.59 per hour + £7.83 per hour sleep night rate

CareTech is a person-centred Care Company, which provides quality of care to adults. We enable young people and adults with complex needs to make their own life choices, and to develop confidence and independence to live, learn, thrive and engage, building a better future.

We refer to this as Extraordinary Days, Every Day.

*£500Recommend A Friend Bonus

Our service, supports people with autism, learning disabilities, mental health illness and neurological conditions up and down the UK. We want people to live as independently as possible and to continue to offer that outstanding level of support we need people like you to join us and help to improve the lives of our service users. You will be responsible for enriching people’s lives, enjoy having a positive impact on their wellbeing and take pride in knowing you are a part of something bigger.

Care Team Leader Essential Skills & Experience

• 12 Months Experience Leading a Support Worker Team
• Experience in Mental Heath & Learning Disabilities environment
• Health & Social Care Level 3 Adults
• Excellent Communication Skills
• Ability to keep calm under pressure
• Passionate about making a difference to someone else life
• Excellent Written Skills
• Excellent Leadership Skills

Company Values

• Friendly
• Positive
• Empowering
• Person Centred
• Innovative

Rewards & Benefits

• *£500 Recommend A Friend Bonus
• Full induction programme
• Dedicated learning & development programmes
• Free DBS Check
• Stakeholder Pension
• Free Employee Assistance Programme
• Annual Employee Awards Evening
• Employee Recognition Schemes
• Career progression within the company
• CareTech Foundation – Opportunity to apply for family and friend’s grants

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

You may be aware of new regulations, which require that anyone entering a CQC-regulated care home in England to be fully vaccinated subject to certain exemptions. In line with CQC regulations, we will ask for confirmation of your vaccination.

The Health & Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 were made on 22nd July and come into force on 11th November 2021.

If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

*T&C’s paid following the successful completion of a 6-month probation period

Leicester - Care Team Leader [SYS-13183]

The Leicester Diabetes Centre (LDC) is one of the largest diabetes clinical research groups in Europe and is a partnership between the University Hospitals of Leicester NHS and the National Institute for Health Research (NIHR) and is academically affiliated with the University of Leicester and Loughborough University. The centre has attracted a range of prestigious NIHR funded infrastructure and other funding notably from the British Heart Foundation, European Union, Medical Research Council and Diabetes UK. The centre also hosts a local NIHR Applied Research Collaboration (ARC), and NIHR Biomedical Research Centre (BRC) theme in Diet, Lifestyle and Physical Activity, andNIHR funded Patient Recruitment Centre (PRC) for commercial research.

Skilled and experienced in research support? Come and join a large, experienced, and dynamic research management team. Here at the Leicester Diabetes Centre, we are looking for an ambitious Research Support Manager to offer skilled support to research investigators and their teams from conception to completion of research studies andwork on the set up, management and delivery of research studies in the areas of diabetes and other long term health conditions.

This full-time position will be offered at 37.5 hours over Monday to Friday. For this role you must be able to attend the office in person.

You will join a specialised team of research administrators and trial managers working on single or multi-site research studies. You will be responsible for providing advice and support to researchers and trial managers navigating their way through the complex research governance and approval processes for research studies being conducted within the LDCandto ensure allocated studies receive timely and appropriate management to reach time and target, managing any challenges and issues along the way with diplomacy and highly developed communication skills. This may involve travel across the East Midlands to support research sites.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

This is an exciting opportunity for someone with research governance or trial management experience, who relishes a challenge, is keen to use their own initiative, and is flexible to the changing demands of research. You need to be self-motivated, a strong communicator, and be able to work independently within a team environment.

PREVIOUS APPLICANTS NEED NOT APPLY


This advert closes on Friday 18 Oct 2024

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Position:Registered Manager

Reporting to:Regional Director

Contract type:Full Time, Permanent

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

About you:

We are looking for a passionate and commercial leader to support the growth and development of our Cera Branch as an extension of ourfamily. As one of largest service providers we have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.

This is an incredibly exciting opportunity for a natural leader who adopts both a commercial and people first approach and enjoys the challenge of building a successful team in partnership with our local authorities.

You will be responsible for developing the people and processes that result in a high-performing and compliant branch, as well as, continuing to work to align these with the wider Cera teams.

Responsibilities:

- Adopt a Carer-first approach in all that you do, continually looking to improve how we administer and deliver care in our communities.

- Oversee the creation of individualised, person-centred support packages that work towards meeting identified outcomes with the service users, their carer's and the purchasing authority.

- Take an active role in reviewing and amending service packages in partnership with branch staff and central teams.

- We regularly evaluate service goals and quality objectives and need our Registered Managers to undertake this and deliver actions for areas identified as requiring improvement.

- Accurate and legible records are key to help us monitor our support for our service users but also to meet our regulatory requirements. You will be regularly auditing our records and files to make sure they meet standards.

- Whilst our people and service users are our most important focus you will also be responsible for overseeing the implementation and monitoring of Cera policies and procedures as well as taking action where individuals do not adhere to these.

- Ensure compliance with statutory and Cera requirements on all reportable areas within the service provision.

- Maintain the operations of Cera at the standard agreed with the Regional Director and Quality & Compliance team, within the financial budget or other parameters set.

- Partner with Finance and Operations colleagues to measure weekly expenditure to ensure budget is maintained.

- Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.

- Commit to join and actively participate in the Skills for Care Managers Network to help to further develop our profile within the industry.

- Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.

What we're looking for:

- Previous experience working in a regulated care environment is a must.

- RQF Diploma level 5 Health and Social Care would be desirable but not essential.

- Someone compliant with the knowledge of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

- A leader, someone comfortable leading a team and overseeing budgets.

- Knowledge of leading a team and working within a multi-disciplinary environment.

- Previous experience of working as a manager within a domiciliary setting.

- Experience of working with Service Users who have additional support or complex needs.

- A leader with a passion for delivering excellent care to a high standard.

Benefits:

- Great Career development opportunity with a fast-growing Company.

- Hardworking team looking to utilise Technology to improve Home Care in the UK.

- Competitive salary with On-Call Included.

You'll have access to:

- Training and development for your role and future Career with Cera

- Lifeworks discount platform and Employee Assistance Programme

- Refer a Friend scheme

- Mobile phone and other required tech

- Company pension scheme

Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of Social Care. Your Branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

Customer-Centric | People Orientated | Passionate | Driven | Accountable | Accessible | Innovative | Process-Driven | Best Practice | Operational Excellence | Collaborative Leadership | Lead By Example | Subject Matter Expert

Are these words descriptive of you or do they resonate with you?

If so, please CONTINUE…….
Manpower Print & Packaging have been retained by one of our prestigious partners, a well-known group and historical brand within their industry, with a first-class product and robust customer base and supply chain, as they look to engage a Group Customer Service Manager (Best Practices & OpEx) due to `both strategic investment and growth within the group, but equally their desire to continuously IMPROVE & GROW and raise their own internal standards, but raise that of the industries for their customers. This will be a key role within the group reporting directly to the Group Managing Director, forming strong relationships with other key senior stakeholders across the group (3 sites), but equally to lead and motivate a medium sized team across multiple sites (although this is singular site based and therefore will require a blend of both remote and in-person team leadership), ensuring a consistent, harmonious, 'one team' group approach to customer satisfaction.

With an open-minded and unblinkered approach, our partner are also keen to hear from candidates outside of print & packaging, in FMCG, Supply Chain, Engineering & Logistics.

We will leave you with this, if you are looking for a challenge and not your typical 'Group Customer Services Operations Manager role, but for an opportunity with the scope to express your individual creative/leadership style, to set up and steer best practices, ensuring operational excellence (be seen as their subject matter expert) an to come in to an already proven and established team with the scope to shape and grow this existing group function with the drive and appetite to not only embark on this journey with them, but to leading and steer the ship as it takes sail. They are equally keen to share that for the right individual, this position could progress into a strategic directorship role within group, so those who are eager to take that next natural step, this could be the one for you.

We would LOVE, for you to apply/share your intrigue/ interest, as we'd welcome the opportunity to add a little more meat to the bones and share the full scope of this opportunity in it's entirety with you, with interview dates already set up and a robust process in place we can equally offer you an informed progressive process should you wish to proceed!

Full Benefits & Package Expectations to be discussed upon individual application and will be based on experience + Group Management Incentives (Bonus etc.)

A client within the Public Sector based in Leicestershire is currently recruiting for Building Control Manager to join their team as soon as possible. The client is offering a full time, contract position on an ongoing basis with the ideal candidate having experience of working within a local authority.

The Role

Key purpose of the role is to manage the Building Control team so that it works effectively to ensure that buildings and structures in the council comply with statutory requirements as to accessibility, quality, safety, and environmental efficiency.

Key responsibilities will include but not be limited to:

• Supervise activities carried out by matrix-managed staff and/or people temporarily deployed for projects (e.g. to issue/oversee/check work and set priorities)
• Explore and understand the views of the team and adapt style and behaviour as necessary to ensure positive outcomes. Show respect for the views of others by recognising their contribution and valuing diversity.
• Plan and lead the Team response to complex applications for Building Control and other permissions including negotiating and/or agreeing the 'terms of engagement'.

The Candidate

To be considered for this role you will require to have extensive knowledge of the Building Act, Building Regulations and ancillary legislation as well as a Full Membership of RICS, CABE or CIOB.

It will be essential to be in possession of the below:

• Extensive experience in a relevant Building Control environment
• Experience of effective management of staff and resources
• Experience of making decisions on legal and technical building control and other related matters, ensuring that all decisions are consistent with the organisational policies and other material considerations.

The client is looking to move quickly with this role and as such are offering between £50 - £60 per hour Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Voice of Customer (VoC) Programme Manager

Locations: Bexhill, Leicester or London (Hybrid) with he expectation of coming into the office once a week - however, we're open to more flexible working options for the right individual




Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Developing and delivering a holistic Voice of Customer (VoC) programme covering customer feedback through interactions, journeys and review sites
  
• Ensuring we're asking the right customers, the right questions, at the right time and through the right channels and ensuring appropriate controls for survey content, volumes, segmentation etc.
  
• Ensuring all data inputs and outputs are accurate and meet business needs, and partnering with the CX, data and insights teams to make the best use of VoC outputs to deliver actionable insight
  
• Championing a customer first attitude, whilst challenging what we do now and how we operate in the future to gain the best experience for our customers whilst supporting Hastings Direct to achieve key goals
  
• Leading the development and implementation of processes, approaches and tools that strengthen our VoC capability and ensure best practice (survey branding, fatigue rules, sampling rules, closed loop etc.)
  
• Embedding awareness and understanding with stakeholders, driving and supporting the use of Customer feedback into day-to-day practices across Hastings Direct
  
  
  

Skills we would love you to have

• Strong experience of running a company-wide Voice of Customer programme, with a strong understanding of VoC data outputs and how to work these to drive actionable insight and value
  
• Experience of working collaboratively with analytics teams to deliver impactful tailored reporting and dashboards at all levels
  
• Genuinely passionate about putting data-driven customer insight at the heart of the organisation and able to translate and shape the ambiguous and often complex ideas or outcomes into simple and easily understood outputs
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward


Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Leadership: To support the General Manager and deputise for them in their To support a culture of strong visible leadership within the CMG, and an environment in which staff are valued and respected. To assist the General Manager in the production of business plans, and service development for the service, where appropriate leading on specific service Under the direction of the General Manager, to bring forward to the CMG Management Team budget proposals to enable the delivery of service plans and which reflect appropriate value for To ensure that staff reporting to this post are valued, supported and clear what is expected of To encourage the development of any staff directly managed to their full potential through systematic individual performance development review andthe establishment of personal development plans, reflecting the needs of the organisation and the To ensure that changes to workforce policies are implemented across the areaand that this is done To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints. Service Delivery: To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG, (and within and outside the Trust where ) To ensure effective systems of communication are in place and utilised. Performance: To be responsible for any specific budget areas delegated by the General Manager and to support the General Manager in coordinating budgets and financial plans for the services. To work in collaboration with all staff in the service area/s to ensure that the business plans are fulfilled and that there is adherence to the To lead on or support new regional or local initiatives. To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards and To monitor closely contracts and targets to enable proactive and timely actions, liaising with the General Manager as To produce reports on recruitment, financial, contractual and performance as To participate in benchmarking, policy setting and review to ensure standardsare maintained and Where required, to manage relevant staff within the service areas, in such a way that contracts and targets are To ensure that sickness absence for staff that report to this post is managed appropriately and in line with the Trusts Sickness Absence Policy. To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessaryand taking identified corrective actions. To support the education of staff by encouraging learning from complaints toensure the highest quality of patient care is To support the systems of incident reporting and education of staff following incidents and adverse Please see job description/person specification for full details on the role

A Vacancy at NHS Leicester, Leicestershire and Rutland Integrated Care Board.


Are you passionate about transforming public services?

Are you ready to roll up your sleeves to get stuck in and be brave in your approach to get the right outcomes for patients and citizens?

Are you excited to work in partnership with leaders across the Leicester, Leicestershire and Rutland Integrated Care System?

If yes, this is a fantastic opportunity to become part of the Primary Care team within the Integration and Transformation (I&T) directorate at Leicester, Leicestershire and Rutland (LLR) Integrated Care Board (ICB), helping to shape and support Primary Care services.

Put simply - using the commissioning cycle, we strive to achieve the right holistic health outcomes for local people, with population health management and equity at the heart of everything we do.

If you have in-depth knowledge of local Primary Care services or experience in commissioning and/or transforming public services at system level, LLR ICB can offer you a great balance between; challenge and support; a pragmatic and jointly owned personal and professional development plan; and, most importantly, a team ethos focused on inclusive leadership which enables you to grow and develop.

If you are interested in joining us on our mission to support and improve Primary Care services for people in LLR and would like to discuss this opportunity in more detail, please get in touch and apply today!

The I&T Manager will:
• Directly manage multi-agency programmes and projects relating to the delivery of integrated care at system, place and neighbourhood level.
• Support thedevelopment of primary care and Primary Care Networks, ensuring that the sector becomes resilient and can deliver integrated services within a wider network of providers.
• Support and contribute to system-wide restoration and recovery planning.

Integrated Care Boards are at the heart of a new way of working for the NHS, bringing together providers of NHS services with local authorities and other local partners to plan, co-ordinate and arrange health services as part of what is to be known as an Integrated care System. They are part of a fundamental shift in the way the health and care system is organised – away from competition and organisational autonomy and towards collaboration, with health and care organisations working together to better integrate services, improve population health and reduce health inequalities.

Planning & Organising

· Lead key corporate initiatives, working with teams across the directorate, and with corporate functions to facilitate the changes required.

· Provide high quality strategic and operational policy advice.

· Keep up to date with policy developments across health and care, being mindful of the impact of policy development on others, including patients and the public.

· Proactively identify opportunities for improvement and prioritise them across the team.

· Strategic planning of projects, identifying interdependencies across projects and potential impacts on the wider organisation and building in contingency and adjustment where necessary.

· Develop short, medium, and long-term business plans, with a focus on achieving quality outcomes.

· Lead by example in order to embed behaviours that consistently represent the ICB’s values, and to ensure that all staff members live up to these.

· Monitor delivery against plans and key milestones.

Service Improvement

· Continuously find ways to improve team systems and structures.

· Regularly review procedures and /or systems to identify improvements and simplify processes and decision making.

· Support the identification of best practice and continuous improvement.

· Ensure projects, services and initiatives are delivered on time, in a cost-effective manner and to quality standards, adjusting plans as required.

· Ensure the team has suitable information and administrative systems and processes in place to meet the objectives of the directorate.

· Produce reports highlighting progress, risks and issues.

· Act as champion for patients and involve patients and public in policy development.

Analysis & Judgment

· Undertake quantitative and qualitative analysis of highly complex data which may come from a range of sources.

· Use data to support monitoring, development and improvement of business cases, projects, and reports.

· Interpret highly complex data and present options appraisals to support intelligent decision making.

· Take decisions on complex issues where there may be a number of courses of action available.

· Ensure that the team operates efficiently and effectively, advising on and progressing significant work streams and leading on specific projects.

· Operate intelligently in a highly political and sensitive environment.

· Develop innovative and workable solutions to a variety of complex problems.

Communication

· Develop and maintain constructive relationships with a broad range of internal and external stakeholders.

· Provide and receive highly complex information about initiatives, contracts and services through a variety of mediums, including reports, briefing papers, workshops and meetings.

· Build relationships and influence across the Directorate and with other key stakeholders, both internal and external.

· Able to motivate and influence staff and stakeholders to engage, and as needed, complete actions related to the successful delivery of the project, initiative, contract or service.

Financial Management

· Budget holder for a service, department or project.

· Monitor and manage the budget effectively, acting in accordance with organisational financial policies and procedures.

· Constantly strive for value for money, ensuring financial balance is achieved.

· Provide financial updates and reports as required.

People Management

· Manage staff, including recruitment, supporting staff development, appraisals, and where necessary managing employee relations issues.

· Leading by example, demonstrating the organisational values and behaviours in all interactions.

Research & Development

· Co-ordinate research and development initiatives, delegating as appropriate.

· Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.

Policy & Service Development

· Responsible for developing and proposing changes to policies, guidelines and service level agreements which may impact the service.

· Responsible for implementation of policies within own area.
• Support analysis of specific policy and directorate issues, drawing on multiple sources of information, mindful of the potential impact of policy developments on other portfolios.



This advert closes on Sunday 1 Sep 2024

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto ‘apply here’ to view the attached Job Description and Person Specification

Service Care Solutions are recruiting on behalf of a local authority in the Leicestershire area, for a Financial Services Team Leader to join their team. Please find below further details with regards to this role.

Core responsibilities:

• To lead and manage the Financial Services function (accounts receivable, accounts payable, income collection, bank reconciliation, VAT and payroll) to deliver an efficient and effective service and the provision of services in respect of all insurance matters including arrangements for ensuring adequate cover is in place, timely administration of claims and contract management.

Technical Requirements:

• Minimum AAT qualified (or equivalent)
• Have at least two year's demonstrable experience of working in the finance industry Experience in Payroll, Accounts Payable and Accounts Receivable systems and processes, VAT and insurance.
• Ability to process and analyse data and information accurately and within specific time frames.
• Ability to interpret and apply legislation and professional guidance.
• Good level of experience in the use of Excel (including use of formulas, pivot tables and lookups; minimum Intermediate or Advanced Excel), Word and integrated financial systems.
• Manage the BACS software.
• Maintain a high standard of customer service throughout the financial team.
• Administration of the Council's bank account and corporate credit card.
• Act as the main point of contact for the Council in relation to financial services and employer related tax and VAT.

This job description describes the general duties of the job and does not preclude other duties which are necessary for the efficient service delivery of the council and team in serving its communities and meeting its objectives. Your manager will commit to providing relevant, identified support and training in return for your commitment to the role.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries please don't not hesitate to ask.