Total 62 Manager level Customer Service job vacancies in Lewisham/Croydon, SE1 2AA

Service and Project Management Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Directors Office, including medical appraisal and revalidation, job planning, and performance based reward schemes. To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust. To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements. To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike. To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs. To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics. To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager. To monitor any internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy. To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed. Resource Management Responsible for the management of the service delivery team, including responsibility for training and development and performance management. Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development. Communications & Relationship Management To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed. To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive. To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues. To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements. To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements. Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant. Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service Contribute to an aligned approach with colleagues across partner organisations within Kings Health Partners in the development of quality standards and the delivery of core services. Information & Systems Management Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trusts participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust. Other Responsibilities To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services Any other duties commensurate with the grade to ensure the smooth running of the Medical Directors Office To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation

The Professional Support Services team within the Office of the Chief Medical Officer at Guy's and St Thomas' NHS foundation trust wishes to appoint a Deputy Manager for the Professional Support Services team, which support and deliver the Revalidation, Job planning and appraisal function of the CMO office. The post holder will work as part of a dynamic team in delivering an effective service.

The Deputy Manager - Professional Support Services is responsible for managing robust and effective systems and processes to support the deliveryof the suite of professional support and development services delivered by the CMO Office, including medical appraisal, job planning, performance based awards schemes and other workforce related programmes of work.

As a key member of the service delivery team within the office, the post holder will manage a comprehensive and high quality project and service function in line with national policy requirements while continuing to meet the changing needs of the Trust’s medical and dental professionals. Importantly, they will provide critical management support to senior leadership in delivering against external reporting requirements and emerging programmes of work at national and local levels through the interpretation of guidance and the development of aligned processes.



This post holder will work within a multidisciplinary team and will require well developed organisational skills and the ability to handle queries in a sensitive manner. The role requires the exercise of initiative, and will include the deployment of sound judgement, problem solving and process focused skills in order to coordinate and report on a variety of time limited projects linked to the development of new processes.

Guy’s and St Thomas’ NHSFT comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with KCL in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Service and Project Management

· Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Director’s Office, including medical appraisal and revalidation, job planning, and performance based reward schemes.

· To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust.

· To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements.

· To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike.

· To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs.

· To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics.

· To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager.

· To monitorany internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy.

· To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed.

Resource Management

· Responsible for the management of the service delivery team, including responsibility for training and development and performance management.

· Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development.

Communications & Relationship Management

· To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed.

· To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive.

· To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues.

· To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements.

· To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements.

· Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant.

· Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service

· Contribute to an aligned approach with colleagues across partner organisations within King’s Health Partners in the development of quality standards and the delivery of core services.

Information & Systems Management

· Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trust’s participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations

· To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust.

Other Responsibilities

· To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters

· Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services

· Any other duties commensurate with the grade to ensure the smooth running of the Medical Director’s Office

· To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation


This advert closes on Sunday 17 Nov 2024

What's involved with this role:

Interim Customer Care & Quality Manager

Reference no: CLA TCL 0009 6CEC / 1

Pay Rate: £25.48 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months

City: CROYDON, LONDON

Croydon office Tues/Wed/Thurs. Home working on Mon/Fr

Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.

The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams to escalate where needed for swift resolution. A strong manager who could pick it up quickly with strong transferable skills. They definitely need to be strong on CRM, excel and reporting.

Qualifications:

A degree in business administration or a related field is often required.

Knowledge:

Knowledge of defect management as they may struggle otherwise with knowing what is wrong with the process/team etc.

Experience:

Experience in customer service, management, or quality assurance can also be beneficial.

Skills & Abilities:

Excellent communication and leadership skills
Ability to analyse data and make decisions based on their findings.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: CLA TCL 0009 6CEC / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

About The Company

Our client an established industrial manufacturing business are currently looking to recruit an experienced Production Planning Manager with at least 5 years' experience in a similar role within fast-paced, process-based manufacturing.

As Production Planning Manager, you will provide robust production and material planning to ensure delivery of the master production schedule. The successful candidate will be responsible for managing all aspects of production planning/scheduling activity to the highest safety, operational, quality and inventory management standards, you will work with all functions to implement and facilitate improvements to optimise the planning/scheduling efficiency, maximising productivity and customer satisfaction and ensuring exceptionally high OTIF performance.

Planning Manager - Requirements

• Previous experience as a Production Planning Manager, with at least 5 years' experience in production planning.
• Previous experience within fast-paced industrial manufacturing environments
• At least 3 years working experience of SAP Products and Excel
• Ability to communicate at all levels of the organisation, with strong analytical and problem-solving skills
• Have a strong understanding of Demand vs Capacity processes and constraints

Planning Manager - Responsibilities

• Act as a key member of the Manufacturing Management Team, actively contributing to the overall strategy for the supply chain and operation of the business
• Provide robust production & material planning to ensure delivery of the master production schedule
• Responsible for forecasting, in addition to ensuring the plans compliment the Sales & Operation processes
• Provide an integrative approach in managing the total flow of all materials through the operational channels from suppliers to the customer
• Ensure the customer is kept supplied and finished goods are supplied "On Time In Full"
• Develop and support smart systems of work through automation, procedures & processes to ensure continual improvement in inventory control and stock levels
• Act as a key member of the manufacturing management team and contribute to the overall strategy for the supply chain and operation of the business.
• Work closely with the purchasing team to ensure material availability and stock levels balance and match production the plan.
• Create and actively progress and manage production plans.
• Automate current process flow from customer order to Finished Goods.
• Support the Implementation of planning tool software
• Act as a key stakeholder in SAP implementation.
• Work with manufacturing to provide the most efficient and robust production plans.
• Work closely with Operations, Sales and Technical functions.
• Facilitate effective communication, liaising with the SLT and across the business to achieve company objectives
• Ensure that Quality, Health, Safety and Environmental standards are adhered to including the requirements of ISO 9001, 14001 & 45001 and all matters relating to this are dealt with using the resources within the company.

Customer Care & Quality Manager needed in Croydon

The rate is £25.48ph PAYE

This is a temporary role

The reference number is: 0009 6CEC / 1

The successful candidate will lead and manage the Customer Care & Quality Team responsible for logging all defects and ensuring correct policies, procedures and requirements are in place to ensure the best quality new home for customers at the point of handover from delivery.

The role is responsible for benchmark snagging and handover standards, working closely with key stakeholders to ensure the standards are met and defects resolved in a timely manner. What we are looking for: Ideal candidate will have experience delivering excellent customer service in a customer focused organisation. We are looking for someone with great attention to detail, comfortable with working in a fast paced environment and proven ability to lead and manage a high performing team.

Key Responsibilities:

• Manage the team of Customer Care & Quality Executives ensuring KPIs, objectives and targets are met
• Work closely with Delivery Team to ensure contractors are being managed to complete works within the agreed timescales
• Motivate, inspire, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviour
• Responsible for setting and documenting the handover Standards agreed in the Employer Requirements and working with
• Delivery to ensure these are met

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Job Title: Safer Communities Operation Manager (PO7) - Interim
Location: Lewisham, London
Pay Rate: Up to £40.59 per hour (Umbrella)

We are currently assisting the London Borough of Lewisham in recruiting a dynamic Safer Communities Operation Manager to lead on the Anti-Social Behaviour (ASB) and Statutory Nuisance services. This role will focus on developing and implementing policy, strategy, and operational delivery to protect residents and businesses. The position offers a fantastic opportunity to work closely with local authorities, partner agencies, and communities to build safer environments.
Main Responsibilities:

• Manage day-to-day service operations for ASB and Statutory Nuisance.
• Lead the implementation of the Public Space Protection Order (PSPO).
• Provide expert technical knowledge and support.
• Ensure statutory obligations are met and policy compliance maintained.
• Collaborate with internal and external partners, contributing to a cohesive approach to community safety.

Requirements:

• Extensive experience in managing ASB and Statutory Nuisance services.
• In-depth knowledge of relevant legislation (e.g., PACE, RIPA, HRA).
• Proven ability to lead and motivate teams in a complex, high-pressure environment.
• Excellent interpersonal and communication skills for collaboration with multiple stakeholders.

If you are interested in this position, please contact Lewis Ashcroft from Service Care Solutions at Lewis.Ashcroft@servicecare.org.uk or call 01772 208962
Service Care Solutions are proud to be assisting Lewisham Council with their recruitment needs.

At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more. Key Responsibilities Ensuring adherence to regulatory guidelines and frameworks. This includes ensuring working practice meets requires standards and that all working environments in your remit are complaint with Health and Safety regulations, and the Health and Social Care Act 2008; implementing Synnovis, acute Trust partners, and national policies to the highest possible standard. This will include monitoring service level agreements and ensuring the quality-of-service provision, notwithstanding the need to meet all contractual obligations. Setting and delivering the budget for the operational areas within the remit of the post. Manage the reporting of budget positions across your operational areas with accountability for ensuring internal and external financial targets are achieved within the designated 5-year Operational Plan. Develop and negotiate new contracts to build the contract portfolio and widen the remit of services provided by Synnovis. Supporting business development activities within Synnovis as well as ensuring efficiency improvements and cost savings associated with the services provided. Drive financial performance, ensuring budgetary control across the business, including contract profit and loss and development of new service opportunities. Effectively manage key relationships with all stakeholders. Implementation of policies for service development and compliance across relevant service areas which include ensuring that the operational and business administration processes are adhered to. Ensuring the culture of Synnoviss continual improvement system is engrained within teams and the organisation continues to meet the highest quality standards. Effectively setting and delivering the objectives for departments. Responsible for setting objectives and reviewing the performance of team members, identifying individual training and development needs. Be the professional lead for all personnel within the management remit of the post. Promote Quality utilising the Quality Management System (QMS) to ensure compliance with all legislative and quality requirements by regulatory directives, accreditation bodies, and local management including: Care Quality Commission UKAS Synnovis policies and SOPs MHRA NHSCSP HTA HFEA Any other body in area of responsibility Participate in QMS activities including inspections and audits, as required. Develop a culture of Continuous Improvement and continuously reviewing the laboratory working practices and skills mix of resource to achieve optimum flexibility in the existing workforce, to service anticipated and existing work patterns. Managing change and development within a Project Management and Change Management framework. Lead the modernisation and monitor metrics to measure effective implementation and on-going optimal operational service delivery across the services. Responsible for management of employee relations issues within the service areas including handling discipline and grievance issues, the management of sickness issues and the appropriate involvement of occupational health services. Participate on the Silver commander rota and have accountability for the pathology services at this level in case of major incidents or emergencies out of hours, which may affect pathology service provision, in collaboration with the trust Site teams and Synnovis Gold Commander. Be jointly accountable for effectively developing, leading, and delivering the clinical, managerial, and R&D engagement agenda for the services with the Scientific and Clinical Leads for services within post remit. Ensure that there are effective risk management systems in place, in which patient safety is paramount, with assurance mechanisms which provide continuous monitoring and improvement in response to patient and customer feedback, complaints, and claims. Ensuring teams utilise the laboratory LIMS and its associated middlewares, Quality monitoring system (Q-Pulse) and other application software according to authorised protocols including accurate and timely computer data entry in all areas of the laboratory. Working closely with Finance and HR Business partners to manage closely the P&L and any business change within your services. Continual professional development in line with UKAS and MHRA training and development guidelines. Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guys & St Thomas NHS Foundation Trust and Kings College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London. The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services. The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers. GSTT Guys and St Thomas Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Womens Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Childrens Hospital and the Cancer Centre on the Guys site. You will be close to the vibrant Borough Market and the South Bank, which are exceptional London locations; perfect places to work and relax next to such iconic venues as Big Ben, The London Eye and The Shard! KCH Kings College Hospital Foundation Trust is one of the UKs leading NHS Foundation Trusts in specialist teaching. Kings has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career. Over the last 170 years, Kings has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London. PRUH Princess Royal University Hospital is a District General Hospital, which proudly provides quality care to patients within the boroughs of Bromley and Bexley as well as Lambeth, Southwark and Lewisham. Orpington is located within South East London with a great range of shops, markets and a place where various sports can be enjoyed. It is a great place to live and work. The Royal Brompton Hospital Royal Brompton Hospital has a formidable international reputation for its treatment of lung and heart disease, built over more than 175 years. It has ranked in the top ten 'World's Best Specialized Hospitals' ever since Newsweek created the list in 2021. It is home to Europe's largest centre for the treatment and management of cystic fibrosis, and also sees patients suffering from asthma and chronic lung conditions. Harefield Hospital Based in Uxbridge, North West London, The hospital is one of the largest and most experienced centres in the world for heart and lung transplants. It has jointly pioneered work in the development of artificial hearts (also known as left ventricular assist devices or LVADs). At our dedicated heart attack centre, we deal with heart attack emergencies from outer north-west London, providing primary angioplasty in our specialist catheter laboratories. We believe our arrival-to-treatment time of 27 minutes is one of the fastest in Europe. Speed of treatment has been shown to be crucial to survival in these cases. Applications are welcomed from applicants with a disability.We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy. Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependant on your availability and location. For our Permanent workforce we offer a competitive benefits package. All employees are entitled to: Contributory pension scheme Generous annual leave entitlement Ground breaking personal development opportunities

EHS Manager - Industrial Manufacturing - Huddersfield

About The Company

Part of a growing international group, our client is a leading independent supplier of specialist products to manufacturing businesses worldwide. Customer service, innovation and versatility are at the heart of everything they do.

Due to internal progression, we are now looking to identify an experienced HSE Manager to join the business. As part of the Senior Leadership Team the successful candidate will be responsible for driving and promoting a positive culture of Health & Safety via strong leadership, engagement, and best practice.

EHS Manager - Package Details

• £50,000 to £60,000 Basic Dependent on Experience
• Annual Bonus
• 25 Days Holiday + Bank Holidays
• Pension & Life Assurance
• On-site Gym & Parking

EHS Manager - Requirements

• Hold NEBOSH Diploma or similar qualification
• Previous experience in a Senior HSE Management role, with a demonstrable track record of driving behavioral safety and a culture of zero harm
• Previous experience working within a process-based industrial manufacturing environment
• Proven experience in driving change and improvements, with the ability to influence at all levels of the organisation

EHS Manager - Responsibilities

• Ensure legal compliance for health and safety by conducting regular audits and inspections
• Lead training with new and existing members of staff whilst identifying and assisting in any staff development opportunities
• Use continuous improvement techniques to improve the HSE performance and management system
• Ensure accidents and near-miss investigations are conducted in a timely manner, including root cause analysis and corrective action implantation.
• Assist and support in the creation, implementation and review of Risk Assessments, safe working procedures and method statements
• Delivery of the company Health and Safety strategy and initiatives for the site
• Review all existing company Health & Safety documentation and update accordingly in line with our statutory obligations including CDM Regulations
• Ensure all "assessments" as required by legislation are conducted and reviewed at relevant intervals
• Undertake regular health and safety inspection/audits and prepare detailed H&S audit reports
• Review all RAMS and COSHH assessments and update where necessary
• Assist Pre-Construction Team with Health & Safety Questionnaires
• Ensure Quality, Health, Safety and Environmental standards are adhered to including the requirements of ISO9001, 14001 & 45001

Job Description

Peripatetic Care Manager - Mental Health Services

Salary: £55,000 - £65,000

As a Peripatetic Manager you will be supporting a number of Mental Health services across the London and Berkshire area; You will be responsible for overseeing the day-to-day operations of multiple facilities and ensuring consistent high standards of care. This role presents a unique opportunity to make a significant impact on the lives of service users.

The ideal candidate will have a robust and proven managerial track record, with a minimum of 3 years of experience as a Hospital Manager. They should demonstrate a strong history of successfully overseeing hospital operations, including managing large teams, ensuring compliance with healthcare regulations, and improving patient care standards. Experience in implementing healthcare innovations, leading quality improvement initiatives, and fostering a collaborative work environment is highly desirable.

Qualifications:

• Nurse qualification (RMN or RNLD) and a valid UK NMC Pin
• Demonstrated experience in a management role within the healthcare or social care sector, with a minimum of 3 years hospital manager experience.
• Strong leadership and communication skills, with the ability to motivate and inspire others.
• In-depth knowledge of relevant regulations and best practices for the provision of care services.
• Excellent organizational and problem-solving abilities, with a focus on delivering high-quality care and support.
• Valid UK driving license, with access to a car

Responsibilities:

• Oversee the day-to-day operational management of multiple facilities, offering leadership and guidance to staff members.
• Ensure full compliance of all facilities with relevant regulations and standards, and drive necessary changes to achieve and maintain compliance.
• Collaborate with senior management to devise and execute strategic plans for continuous improvement and growth.
• Offer mentoring and support to facility managers, assisting them in achieving their professional development objectives.
• Act as a liaison between facilities and central management, fostering effective communication and sharing best practices across the organization.

Reference: WILL79661/DB

INDNUR

ABOUT THE ROLE - ** AS A REWARD FOR JOINING BARCHESTER HEALTH CARE WE WILL BE OFFEREING A GOLDEN HELLO OF £2,000 AND A RELOCATION PACKAGE WITH THIS ROLE** As Care Home Deputy Manager of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOUTo join us as a Care Home Deputy Manager you'll need experience in helping residents with different health needs and a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing and an understanding of budget management. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Tier 2 visa application fee for eligible nurses If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be. 0854

Job Description

Nursing Home Manager

40 hours (Monday-Friday)

Salary: £52,000 - £55,000 p/a

We are looking for an experienced and compassionate Nursing Home Manager to lead the operations of our client's nursing home. The ideal candidate will be dedicated to providing high-quality care to Older Adults while overseeing staff management and regulatory compliance.

Qualifications:

• Level 5 in Health & Social Care
• Proven experience in residential elderly care within leadership, with a strong understanding of managing a home
• Strong leadership and interpersonal skills, with the ability to motivate and support a diverse team.
• Thorough knowledge of healthcare regulations, including CQC (Care Quality Commission) standards and best practices in nursing care.
• Excellent communication, organizational, and problem-solving abilities.

Responsibilities:

• Oversee the day-to-day operations of the nursing home, including managing staff, coordinating resident care, and handling administrative tasks.
• Ensure the delivery of person-centered care, tailored to meet the unique needs and preferences of each resident.
• Recruit, train, and supervise nursing and support staff while fostering a positive and inclusive work environment.
• Develop and implement individualized care plans in collaboration with healthcare professionals to enhance the overall well-being of residents.
• Monitor and maintain compliance with regulatory requirements and healthcare standards.
• Build and maintain strong relationships with residents, families, and healthcare professionals to facilitate open communication and a supportive environment.

Reference: WILL79626/AP

INDNUR

There is an excellent opportunity for an experienced theatre practitioner to lead our Moorfields theatre and day care team at our Croydon site. The previous post-holder has made significant progress in their career to take up a matron post within Moorfields Eye Hospital.
The post holder will work alongside the existing Band 7 charge nurse in the Moorfields clinic and cross-cover each other under the leadership of the matron for the Croydon site.
The post holder will be responsible for the organisation and management of the Moorfields at Croydon theatre, day care and pre-assessment. S/he will be accountable for the overall provision of excellent nursing care and work collaboratively with the multidisciplinary teams within the focused clinical areas.

Clinical and Patient Care:
• To lead the department as an expert ophthalmic clinical practitioner, ensuring that staffs have the appropriate skills necessary to care for the designated patient group.
• Demonstrate appropriate practice and specialist advice in the assessment, planning, implementation, evaluation and discharge of patient care. This includes history taking, physical examination and the requesting of agreed diagnostic procedures/clinical investigations.
• Lead on the provision of evidence-based nursing practice. Be responsible for the assessment of care needs, development, implementation and evaluation of high standards of nursing care.
• Be conversant with Trust Policies and guidelines and ensure compliance. Investigate and respond to complaints both written and verbal. Report information and findings back to the Matron.
• You will be working clinically as required providing clinical expertise to facilitate the safe and effective delivery of care and maintain own clinical practice.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Quality:
Facilitate a high quality, cost effective specialist service through monitoring and audit and other quality initiatives agreed by the Trust.
Lead on and participate in key developments relating to the ophthalmic specialty so that high quality patient focused services are promoted.
Attend and participate in multi-professional team meetings.
Carry out audits, present and share their results locally and nationally.
Manage local budget, staffing, E-roster and staff management appropriate to the level.


Education and Leadership:
To ensure that the learning environment and specialist training is provided for the benefit of all staff and that evidence based practice is incorporated and utilised in the teaching environment.
To ensure that staff mandatory training is kept up to date.
To take overall responsibility for the development of student nurses and others during their allocation to the service.
To act as an advisor to junior staff in their roles as mentors, assessors and preceptors.
Support and participate in education and training programs and develop training programs as required.
To assist the Matron in developing a culture that is challenging, stimulating, rewarding and supportive.
To be responsible for developing and sustaining own knowledge, clinical skills and professional awareness in accordance with nursing revalidation requirements and to maintain a professional profile.
To undertake annual appraisals for staff and ensure own appraisal and PDP is current.
Take an active role in performance management of staff when necessary.


Research and Development:
Promote and undertake nursing research updating own knowledge to promote excellence in clinical practice.
To work with the Practice Development Team in the development and implementing of evidence-based practice.
Utilise research findings in the delivery of specialist patient care, developing new ways of working and to disseminate relevant information to staff.
To assist in the development and implementation of nursing practice guidelines, standards and policies.
Participate and contribute to audit and research within the specialty in collaboration with colleagues.
To support research activities within the MEH South directorate.


Management and Leadership:
Provide a leadership role model and demonstrate specialist knowledge and high standards of clinical practice and provide support or advice when necessary.
Develop the role according to patients changing needs and research findings, within the resources available.
Contribute to the business planning process and budget management for the department.
Provide specialist education to members of the clinical team, which facilitates learning and individual personal development.
Ensure management of staff is consistent with Trust’s HR policies to the achievement of equality, equity and optimum performance.
Coordinating the day to day management of the clinical area, delegate duties and care appropriately whilst maintaining overall responsibility.
Ensures the staffing and skill mix is maintained, at all times, to a level that does not compromise patient safety.
To be involved in the development, assessment and implementation of guidelines, protocols and pathways.


Compliance and Governance:
Maintain clear and legible patient records in accordance with both Trust and professional standards for record keeping.
Take an active role in risk assessment, supporting implementation of strategies to minimise risk. Ensuring incidents and near misses are reported, through promoting a no blame culture.
Ensure all staff act in accordance with local, hospital and statutory guidelines and policies including health & safety initiatives.
Will work in accordance with corporate objectives and ensure that all staff are aware.
Take all possible precautions to safeguard the welfare and safety of staff, service users, visitors and the public, by implementing all policies related to health, safety, security and risk.
Be able to investigate incidents and complaints, respond to patient’s questions and concerns, share findings and act on them to prevent re occurrence.


Communication:
To create an environment that fosters good communication between patient and health care professionals, that meets individual’s needs.
Be an effective communicator and be a role model in liaising with the community and other members of the health care team.
Provide support mechanisms for sharing good practice within the department at the Moorfields Eye Unit at Croydon and Trust wide.
Be able to actively organize and structure team meetings and patient participation groups.


This advert closes on Monday 30 Sep 2024

HSE Manager - Industrial Manufacturing - Huddersfield

About The Company

Part of a growing international group, our client is a leading independent supplier of specialist products to manufacturing businesses worldwide. Customer service, innovation and versatility are at the heart of everything they do.

Due to internal progression, we are now looking to identify an experienced HSE Manager to join the business. As part of the Senior Leadership Team the successful candidate will be responsible for driving and promoting a positive culture of Health & Safety via strong leadership, engagement, and best practice.

HSE Manager - Package Details

• £50,000 to £60,000 Basic Dependent on Experience
• Annual Bonus
• 25 Days Holiday + Bank Holidays
• Pension & Life Assurance
• On-site Gym & Parking

HSE Manager - Requirements

• Hold NEBOSH Diploma or similar qualification
• Previous experience in a Senior HSE Management role, with a demonstrable track record of driving behavioral safety and a culture of zero harm
• Previous experience working within a process-based industrial manufacturing environment
• Proven experience in driving change and improvements, with the ability to influence at all levels of the organisation

HSE Manager - Responsibilities

• Ensure legal compliance for health and safety by conducting regular audits and inspections
• Lead training with new and existing members of staff whilst identifying and assisting in any staff development opportunities
• Use continuous improvement techniques to improve the HSE performance and management system
• Ensure accidents and near-miss investigations are conducted in a timely manner, including root cause analysis and corrective action implantation.
• Assist and support in the creation, implementation and review of Risk Assessments, safe working procedures and method statements
• Delivery of the company Health and Safety strategy and initiatives for the site
• Review all existing company Health & Safety documentation and update accordingly in line with our statutory obligations including CDM Regulations
• Ensure all "assessments" as required by legislation are conducted and reviewed at relevant intervals
• Undertake regular health and safety inspection/audits and prepare detailed H&S audit reports
• Review all RAMS and COSHH assessments and update where necessary
• Assist Pre-Construction Team with Health & Safety Questionnaires
• Ensure Quality, Health, Safety and Environmental standards are adhered to including the requirements of ISO9001, 14001 & 45001

Key Result Areas & Performance: Liaise with the Associate General Manager: Cancer & Oncology Services and Macmillan Lead Cancer Nurse to ensure that Cancer Single Point of Contact and Support Worker Service functions effectively providing timely and appropriate advice to callers to the service. Actively monitor caller demand to ensure the service runs seamlessly. Actively monitor waiting times targets and escalate risks relating to patient pathways and waiting times to Associate General Manager. Ensure management of patient activity and special requests within the service (e.g. interpreter requirements) are followed up in a timely fashion. Responsible for the day-to-day management of the Support Workers including work allocation, performance/attendance issues, and oversee their responses to caller enquires providing expert advice and support to support workers when required. Support the provision of general and basic advice to patient/carer/caller queries by implementation of Risk Assessment framework (PRAG Purple/Red/Amber/Green: Clinical / Symptomatic calls framework). Arrange regular meetings to discuss service outcomes and address pathway/patient dilemmas. Assist in audit and data collection relating to the service for inclusion in annual service reports. Oversee and supervise support worker team roster to ensure full-service delivery and coverage. To support in capacity and demand planning to ensure that there is sufficient availability to manage service development and expansion. To support in the provision of complex statistical data, facts and information. To use analytical skills to identify significant variances from performance targets. To support the service in ensuring it is provided in accordance with the Clinical Governance requirements of the Trust

Help our Mitie team deliver with Pride and Purpose.

Head of People - Immigration & Justice Sector

Location - London based/hybrid with regular travel

Join us and help deliver the exceptional every day.

Mitie is a leading facilities management company, and we are expanding our Immigration & Justice sector. We are looking for a dynamic and strategic Head of People to lead our people strategy and support our ambitious growth plans.

As the Head of People for the Immigration & Justice sector, you will report to the Chief People Officer and have a dotted line to the People Director of the Communities Division. You will partner with the Managing Director of Immigration & Justice to cultivate a transparent, high-performing culture. This is a critical role for Mitie as we expand our Immigration & Justice sector.

Key Responsibilities:

Strategic Advisor:You will partner with the Managing Director and their leadership team to execute the people strategy, while coaching and supporting the development of the Managing Director. You will lead organisational design activities to deliver tailored people change, talent, L&D, and reward solutions. Additionally, you will create a strategic workforce plan aligned with the business strategy and new opportunities, and cultivate effective working relationships with the wider OneHR function.

Data-Driven Insights Leader:In this role, you will monitor key metrics such as labour costs, engagement, and talent retention, and generate regular reports to share insights with senior leadership.

Change Agent:You will lead culture change initiatives and create a healthy work environment. You will oversee all people aspects of new business deals, including bids and contract mobilisations, and manage the people components of margin enhancement initiatives.

Trusted Coach:You will foster an environment of high performance, trust, and openness by establishing strong relationships with the Senior Leadership Team through regular communication, respect, and genuine interest in their well-being and development. You will oversee escalated HR cases and cyclical activities, providing expert counsel and guidance.

Custodian of Culture:You will promote continuous improvement and adaptability, encouraging employees to embrace change as an opportunity for growth and development. You will role model value-led leadership with authenticity, integrity, and a growth mindset, and lead and inspire a team of People Business Partners.

Qualifications and Skills:Recent experience in a senior HR role within the Immigration and/or Justice sectors is preferable. You should have a strong track record in managing and driving HR strategy in a fast-paced, complex environment, and comprehensive experience as a Senior HR Business Partner. A commercial and pragmatic approach to human capital solutions is essential, as is the ability to provide accurate and timely people insights. Experience in project management and knowledge of TUPE regulations are also required. Strong presentation and communication skills, along with excellent personal organisation skills, are necessary for this role.

Desirable:A degree and CIPD qualification are desirable. The ability to travel and a clean driving licence are also required.

Why Join Us?At Mitie, we believe in fostering a culture of continuous improvement and adaptability. Join us to lead a team that values inclusivity, integrity, and a growth mindset. Be part of a company that is making a significant impact in the Immigration & Justice sector.