Total 589 Manager level Customer Service job vacancies in London, E1 1FR

Looking for your next step in social care? Are you a confident problem solver, creative thinker with excellent communication skills?

We are seeking a Team Leader to join our supported living home in West Wickham. This is a full-time role and you would be required to work flexible across the shift rota. We require all candidates to be able drive and have a full UK driving licence for this role.

Your skills and experience working in care could be a great match for our team leader role. All you need is to be a role model for excellent support, who can inspire others and enable them to achieve their goals.

The support we provide is centred around each person’s values, preferences and needs this includes developing daily living skills, accessing a wider community, personal care and medication needs. In this role you’ll also lead and support a team of support workers.

You will:

• Proven previous experience of working with people with learning disability and autism

• Relevant social care qualification or working towards

• Previous management experience is desirable along with a managemnet qualification

• Experience developing skills within a team

• Be a confident problem solver and creative thinker with good communication skills

• Resilience to overcome challenges

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• Provide great leadership and day-to-day supervision to a team of support workers.

• Assist the locality manager in the supervision, coaching and mentoring of the team.

• Provide direct care and support to the people we support and model best practice.

• Co-ordinate the daily provision of support and activities for people we support to ensure the delivery of a high quality, responsive and efficient service.

• You’ll have finances and other resources to manage, along with legal requirements and standards of care to meet.

• Benefits

• On-going training and career development including professional qualifications 

• Contributory pension 

• We cover the cost of DBS checks 

• Rota's are planned in advance. 

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

• Shopping discounts including Blue Light card, EE perks and Costco membership 

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

• Access to wellbeing helplines. 

• Health Cash Plan

TL_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All team leaders work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

Looking for your next step in social care? Are you a confident problem solver, creative thinker with excellent communication skills?

We are seeking a two Team Leaders to join our supported living homes in Dulwich, Southwark.

• Part-time role - 20 hours per week, requiring you to work 20 hours per week working flexibly across the 24/7 shift rota (This position has a “genuine occupational requirement” covered under the Sex Discrimination Act 1975 and therefore only applications from females can be considered)
• Full time role - 37.5 hours per week, working flexibly across the 24/7 shift rota.

Your skills and experience working in care could be a great match for our team leader roles. All you need is to be a role model for excellent support, who can inspire others and enable them to achieve their goals.

The support we provide is centred around each person’s values, preferences and needs this includes developing daily living skills, accessing a wider community, personal care and medication needs. In this role you’ll also lead and support a team of support workers.

You will:

• Proven previous experience of working with people with learning disability and autism
• Relevant social care qualification or working towards
• Previous management experience is desirable along with a management qualification
• Experience developing skills within a team
• Be a confident problem solver and creative thinker with good communication skills
• Resilience to overcome challenges

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• Provide great leadership and day-to-day supervision to a team of support workers.

• Assist the locality manager in the supervision, coaching and mentoring of the team.

• Provide direct care and support to the people we support and model best practice.

• Co-ordinate the daily provision of support and activities for people we support to ensure the delivery of a high quality, responsive and efficient service.

• You’ll have finances and other resources to manage, along with legal requirements and standards of care to meet.

Benefits

• Basic salary equates to £14.73 - 15.35 per hour - depending on experience

• Sleep-ins paid at £60 extra (service dependent)

• On-going training and career development including professional qualifications 

• Contributory pension 

• Cost of DBS check covered by us

• Rota's are planned in advance around 4-6 weeks

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

• Shopping discounts including Blue Light card, EE perks and Costco membership 

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

• Access to wellbeing helplines. 

• Access to Health Cash Plan

TL_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All team leaders work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

Looking for your next step in social care? Are you a confident problem solver, creative thinker with excellent communication skills?

We are seeking a Team Leader to join our supported living home in Canada Water, Southwark. This is a full-time role and you would be required to work flexibly across the shift rota 24/7.

Your skills and experience working in care could be a great match for our team leader role. All you need is to be a role model for excellent support, who can inspire others and enable them to achieve their goals.

The support we provide is centred around each person’s values, preferences and needs this includes developing daily living skills, accessing a wider community, personal care and medication needs. In this role you’ll also lead and support a team of support workers.

You will:

• Proven previous experience of working with people with learning disability and autism

• Relevant social care qualification or working towards

• Previous management experience is desirable along with a management qualification

• Experience developing skills within a team

• Be a confident problem solver and creative thinker with good communication skills

• Resilience to overcome challenges

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• Provide great leadership and day-to-day supervision to a team of support workers.

• Assist the locality manager in the supervision, coaching and mentoring of the team.

• Provide direct care and support to the people we support and model best practice.

• Co-ordinate the daily provision of support and activities for people we support to ensure the delivery of a high quality, responsive and efficient service.

• You’ll have finances and other resources to manage, along with legal requirements and standards of care to meet.

Benefits

• Basic salary equates to £14.73 - 15.35 per hour - depending on experience

• Sleep-ins paid at £60 extra (service dependent)

• On-going training and career development including professional qualifications 

• Contributory pension 

• Cost of DBS check covered by us

• Rota's are planned in advance around 4-6 weeks

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

• Shopping discounts including Blue Light card, EE perks and Costco membership 

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

• Access to wellbeing helplines. 

• Access to Health Cash Plan

TL_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All team leaders work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

Children's Home Manager

Service care Solution are currently recruiting for a Childrens Home Manager in Ealing.

The Children's Home Manager will lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by Deputy Managers, Team Leaders as well as the rest of the team.

Pay rate - £50,000 per annum - Negotiable for the right candidate

Main Responsibilities

As a Children's Home Manager, you will be responsible for:

• We have a passionate commitment to our young people, placing them at the centre of everything we do and as the Home Manager; you will be a key player in building and extending this commitment.

• You will lead and support a team: Deputy Managers, Team Leaders and Residential Workers and all committed to transforming lives and creating positive outcomes.

• In addition we have an in house team of Therapists providing support to staff and young people within the home.

Requirements:

• Level 3 Diploma in Residential Childcare and, be either working towards or has achieved the Level 5 Diploma in Leadership and Management for Residential Childcare
• Prior experience in residential children's homes, including at least a year with staff supervision and management responsibility.
• This role will involve some shift work plus some on call duties in the evening and at weekends. Applicants will be subject to enhanced DBS (police) checks.

Working with Service Care Solutions comes with many benefits, including:

• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years' service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including Young People's right and participation, CSE, empowerment, mental health, Social Pedagogy.
• Employee Awards based on performance and length of service.

If you are interested in the Children's Home Manager, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Please see the attached JD for full criteria and role requirements. Play a lead role in the design, development, facilitation, planning and implementation of strategic service development, service improvement or service reconfiguration programmes. Initially these programmes are likely to include community single point of access and inter-related community pathway development for the organisation. Apply flexible service design and development methodology to transition complex service configurations to a desired future state with appropriate co-development/ co-production with a wide range of stakeholders at the heart of the approach Adopt fit-for-purpose programme and project management approaches to enable implementation and draw on deeper expertise where appropriate Lead change management in the design and implementation of service development strategies

Team Manager for Health and Social Care

Joint Emergency Team (Integrated Rapid Response Team)

Band 8A Permanent

37.5 hours per week

This is an integrated role working across both health and social care which is jointly funded by the Royal Borough of Greenwich and Oxleas NHS Foundation Trust and is accountable to both organisations.

The Joint Emergency Team (JET) provides nursing, therapy, medical and social care crisis intervention, incorporating the 2-hour urgent community response (including the falls pick up service) and a virtual ward pathway supporting adults to remain in their home and avoid admission to hospital or care homes.

The team operates 365 days per year 08.00 to 20.30 receiving referrals from a range of health, social care professionals and triages, assesses, and delivers treatment and intervention to ensure the client / patient can remain safely in their own home.

The post holder will be responsible for the leadership management and development of the Joint Emergency Team as well as the Royal Borough of Greenwich out of hours service.





The post holder will be required to provide leadership and coordination of the team which includes the out of hour service of the Royal Borough of Greenwich (RBG) and will have a lead role in supporting the development and delivery of practice standards within the Urgent Community Response Service (UCR), the Falls Pick Up Service and the Virtual Ward. This will include operational leadership to the multidisciplinary team to ensure an integrated model of care is delivered.

The post holder will be responsible for the day-to-day management of the team in relation to activity generated by referrals made to the MDT to ensure service outcomes and performance indicators are met.

The post holder will be responsible for ensuring the delivery of high-quality care within the community setting, working to ensure that effective processes are in place that enable team members to work proactively to manage from patient/resident crisis to promoting self-management and independence across the continuum of care.



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

· Provide management leadership and development to a multidisciplinary crisis intervention team which includes both health and social care practitioners.

· Provide leadership management and development of the RBG out of hours service.

· To ensure the team operates cohesively to deliver timely, comprehensive assessment, treatment and intervention preventing hospital attendance / admission or premature care home admission.

· Provide strong leadership, guidance, and supervision to foster positive and collaborative team culture that emphasises client / patient-centred care, continuous learning and professional growth.

· To provide operational management and leadership to a multi-disciplinary/inter professorial team across health and social care including deputising for both the Adult Social Care (Royal Borough of Greenwich) and Health Service (Oxleas NHS Foundation Trust) leads.

· To promote and deliver partnership working with senior managers and colleagues across health and social care, and deliver the ‘out of hospital’ strategy in the borough necessary to deliver the health and social care priorities.

· To deliver joint health and social care internal and external performance measures and fulfil both local and national statutory reporting requirements.

· Be accountable and provide clear leadership to all Health and Social Care staff in the team and ensure that all staff understand and contribute to NHS and Social Care challenges and opportunities.






This advert closes on Wednesday 27 Nov 2024

Proud member of the Disability Confident employer scheme

Provide management leadership and development to a multidisciplinary crisis intervention team which includes both health and social care practitioners. Provide leadership management and development of the RBG out of hours service. To ensure the team operates cohesively to deliver timely, comprehensive assessment, treatment and intervention preventing hospital attendance / admission or premature care home admission. Provide strong leadership, guidance, and supervision to foster positive and collaborative team culture that emphasises client / patient-centred care, continuous learning and professional growth. To provide operational management and leadership to a multi-disciplinary/inter professorial team across health and social care including deputising for both the Adult Social Care (Royal Borough of Greenwich) and Health Service (Oxleas NHS Foundation Trust) leads. To promote and deliver partnership working with senior managers and colleagues across health and social care, and deliver the out of hospital strategy in the borough necessary to deliver the health and social care priorities. To deliver joint health and social care internal and external performance measures and fulfil both local and national statutory reporting requirements. Be accountable and provide clear leadership to all Health and Social Care staff in the team and ensure that all staff understand and contribute to NHS and Social Care challenges and opportunities.

Service and Project Management Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Directors Office, including medical appraisal and revalidation, job planning, and performance based reward schemes. To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust. To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements. To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike. To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs. To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics. To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager. To monitor any internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy. To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed. Resource Management Responsible for the management of the service delivery team, including responsibility for training and development and performance management. Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development. Communications & Relationship Management To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed. To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive. To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues. To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements. To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements. Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant. Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service Contribute to an aligned approach with colleagues across partner organisations within Kings Health Partners in the development of quality standards and the delivery of core services. Information & Systems Management Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trusts participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust. Other Responsibilities To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services Any other duties commensurate with the grade to ensure the smooth running of the Medical Directors Office To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation

The Professional Support Services team within the Office of the Chief Medical Officer at Guy's and St Thomas' NHS foundation trust wishes to appoint a Deputy Manager for the Professional Support Services team, which support and deliver the Revalidation, Job planning and appraisal function of the CMO office. The post holder will work as part of a dynamic team in delivering an effective service.

The Deputy Manager - Professional Support Services is responsible for managing robust and effective systems and processes to support the deliveryof the suite of professional support and development services delivered by the CMO Office, including medical appraisal, job planning, performance based awards schemes and other workforce related programmes of work.

As a key member of the service delivery team within the office, the post holder will manage a comprehensive and high quality project and service function in line with national policy requirements while continuing to meet the changing needs of the Trust’s medical and dental professionals. Importantly, they will provide critical management support to senior leadership in delivering against external reporting requirements and emerging programmes of work at national and local levels through the interpretation of guidance and the development of aligned processes.



This post holder will work within a multidisciplinary team and will require well developed organisational skills and the ability to handle queries in a sensitive manner. The role requires the exercise of initiative, and will include the deployment of sound judgement, problem solving and process focused skills in order to coordinate and report on a variety of time limited projects linked to the development of new processes.

Guy’s and St Thomas’ NHSFT comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with KCL in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Service and Project Management

· Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Director’s Office, including medical appraisal and revalidation, job planning, and performance based reward schemes.

· To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust.

· To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements.

· To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike.

· To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs.

· To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics.

· To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager.

· To monitorany internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy.

· To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed.

Resource Management

· Responsible for the management of the service delivery team, including responsibility for training and development and performance management.

· Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development.

Communications & Relationship Management

· To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed.

· To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive.

· To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues.

· To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements.

· To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements.

· Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant.

· Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service

· Contribute to an aligned approach with colleagues across partner organisations within King’s Health Partners in the development of quality standards and the delivery of core services.

Information & Systems Management

· Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trust’s participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations

· To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust.

Other Responsibilities

· To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters

· Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services

· Any other duties commensurate with the grade to ensure the smooth running of the Medical Director’s Office

· To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation


This advert closes on Sunday 17 Nov 2024

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Business Support Manager

Responsible to – Director

Duties Description-

The suitable candidate must possess the following skills:

• Regularly assist the director implementation of the management policies.
• The ideal candidate would require planning work schedules for the office staffs.
• Assigns geographical tasks for service task scheduled.
• Delegates responsibilities and liaise with the appropriate team.
• Support the preparation of documents and reports of the services delivered.
• Also lead and assist with the collection booking and maintain record.


Salary: £31,000 to 39,000 per annum depending on the experience

Skill, experience & qualification required.

Previous work experience is desirable.

Advert closing date: The position will be closed in one month to any new applicant from the date of posting.

Service Delivery Manager

Salary: £41,496.00 per annum + 17.5% Bonus and Veolia benefits

Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES

Hours: 40 hours per week, Monday to Friday, 6:00am to 15:00 pm. Working 1 in 4 weekends



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Lead the day-to-day operations to develop a motivated team that constantly meets operational and performance objectives.
  
• Deliver a high-profile management style to build relationships and support the team.
  
• Develop a strong relationship with the Client team.
  
• Ensure staffing levels are effectively managed.
  
• Ensure the operational team is fully competent and developed within their role.
  
• Induct all new employees and ensure they receive the relevant training.
  
• Ensure staff use the appropriate PPE, tools, systems and equipment.
  
• Review and analyse operation data to ensure an industry-leading customer service is maintained whilst maximising contract performance.
  
• People management including welfare, performance, attendance, disciplines, grievances and training.
  
• Ensure the budget is met and rationalised.
  
• Update and inform the Operations Manager of all matters relating to service and the team.
  
• Produce written reports when requested.
  

What we're looking for;

• Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions.
  
• Good knowledge on Health and Safety in a delivery and waste collections environment.
  
• Flexibility to work varied hours Monday to Sunday to support and manage the Collections.
  
• SLA and HR management (leave planning, sickness, long term absence, discipline, LTI's).
  
• Ability to conduct operational checks and audits on Collection teams as and when required.
  
• Experience with working on the Echo, PowerBi & AVA
  
  Service Delivery Manager
  
  Salary: £41,496.00 per annum + 17.5% Bonus and Veolia benefits
  
  Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES
  
  Hours: 40 hours per week, Monday to Friday, 6:00am to 15:00 pm. Working 1 in 4 weekends
  
  
  
  When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
  
  
  
  We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
  
  
  
  What we can offer you;
  
• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  
• 
  
  What you'll be doing;
  
• Lead the day-to-day operations to develop a motivated team that constantly meets operational and performance objectives.
  
• Deliver a high-profile management style to build relationships and support the team.
  
• Develop a strong relationship with the Client team.
  
• Ensure staffing levels are effectively managed.
  
• Ensure the operational team is fully competent and developed within their role.
  
• Induct all new employees and ensure they receive the relevant training.
  
• Ensure staff use the appropriate PPE, tools, systems and equipment.
  
• Review and analyse operation data to ensure an industry-leading customer service is maintained whilst maximising contract performance.
  
• People management including welfare, performance, attendance, disciplines, grievances and training.
  
• Ensure the budget is met and rationalised.
  
• Update and inform the Operations Manager of all matters relating to service and the team.
  
• Produce written reports when requested.
  
• 
  
  What we're looking for;
  
• Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions.
  
• Good knowledge on Health and Safety in a delivery and waste collections environment.
  
• Flexibility to work varied hours Monday to Sunday to support and manage the Collections.
  
• SLA and HR management (leave planning, sickness, long term absence, discipline, LTI's).
  
• Ability to conduct operational checks and audits on Collection teams as and when required.
  
• Experience with working on the Echo, PowerBi & AVA.
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Head of Operational Support

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

Clermont Hotel Group encompasses unique brands, offering something different for everyone, across our 16 hotels and 5,000+ bedrooms, not to mention our 120+ meeting and event spaces across the capital.

The Role

Reporting to our COO, this role will be responsible for the operational support functions of Food and Beverage, Guest Experience, Security, Health and Safety and Maintenance. This includes how they support and integrate with the hotels in terms of providing guidance, support and technical assistance where required, in order to deliver all areas of the Compass dashboard and to remain compliant.

In addition, the Head of Operational Support will:

* Work closely with Procurement through tendering processes, and subsequent review meetings, in order to ensure that SLA's are being delivered and that hotels are achieving best value. Specifically supporting on the management our third party Housekeeping suppliers

* Work closely with Head of Operational Finance to explore opportunities for cost efficiencies across all lines of the P&L including labour modelling

* Contribute to various operational projects across the business, including being Project Sponsor where instructed by the Chief Operating Officer or Head of PMO

* Ensure that, alongside the brand team, the Brand Operating Standards for each brand are continually reviewed and updated to drive consistency and guest satisfaction, measured on a regular basis, whilst maintaining adequate brand differentiation

* Be the Pillar Lead for the Greener Futures element of the Clermont Hotel Group ESG strategy, which includes chairing quarterly Greener Futures meetings with a focus on Energy, Waste, Water and Carbon initiatives

* Support the Chief Operating Officer in ensuring that robust FF&E plans are in all assets and are being executed on a timely basis

What we look for

* A proven track record of delivery within multiple Hotel General Management roles and ideally in an environment with a strong Food and Beverage focus
* Experience of developing and implementing an effective strategies
* Demonstrable and proven experience of working commercially, creatively and operationally within the hospitality industry
* Experience of working with and influencing key stakeholders to deliver outstanding results

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!