Total 602 Manager level Customer Service job vacancies in London, SW9 7AA

Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards. Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated. Take forward agreed projects to improve service delivery and patient experience in key areas. Lead on ensuring that all performance/quality targets are met. Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.

Service Manager Responsibilities You will provide effective and innovative leadership, ensuring clear direction concerning service improvement and effective utilisation of resources; leading and managing the assessment of complex operational issues and challenges that face the service. This will demand high levels of judgement, analysis and interaction to agree clear solutions and recommendations that you will be responsible for implementing. You will monitor and review patient pathways, utilising patient tracking information to identify pathways delays, to expedite care pathways and to deliver service improvements to streamline pathways. You will proactively find resolutions to improve pathways and support timely clinical decision making. You will ensure systems are in place to monitor the delivery of contracted activity, identifying, mitigating and escalating against any areas of underperformance and any risks to delivery. You will ensure compliance with Medefer's corporate governance requirements, ensuring processes are in place to monitor clinical quality. You will investigate complaints and incidents and identify and manage risk, actively using the risk register to document, highlight and manage risks; taking action to negate or minimise risk where it is within the scope of the role. You will ensure that our clients' experiences of the Medefer pathway are the best they can be, that service level agreements and individual key performance indicators are sent and delivered, and that we learn from feedback and continuously improve how we operate. You will create, interpret and analyse data to turn it into useful information to enable the operations team to monitor and control performance and quality. You will establish and maintain effective communications with key stakeholders, developing and building excellent working relationships between Medefer and its clients. You will communicate with internal and external stakeholders regarding the progress of patients and the status of different elements of the outpatient service. You will support the Patient Care Team to effectively manage queries relating to your services, allocating tasks along with the Patient care manager to ensure sufficient coverage. You will create, maintain and deliver service-specific training and documentation.

JOB TITLE: Business Support Manager - Group Public Affairs (9 month FTC)

Salary: £68,202 - £75,780

HOURS: Full time

LOCATION(S): London

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Just as the UK's nations have increasing power over their public policies, devolution deals across England mean that regional policy makers, alongside those in Westminster and Whitehall, have an important role to play in making decisions that affect our business and customer objectives.

Through the Group Ambassador Programme, we strive to enhance the reputation and influence of Lloyds Banking Group (LBG), enabling us to play an important advocacy role for policies and ideas that will support resilience and recovery across the UK. Be it the supply of quality housing, opportunities posed by green finance, or even how the apprentice levy can benefit small businesses, we are passionate about securing advocacy for proposals that will help the UK's nations and regions to recover - and prosper.

Are you interested in playing a part in this programme? Then we've got news for you: an exciting opportunity has arisen to join Group Public Affairs (GPA) on a 9-month fixed term contract as a Business Support Manager (BSM). You'll be responsible for enhancing the Group's reputation by supporting the Ambassadors for the East and South-East of England in their role as trusted and credible influencers within these regions, thereby helping to amplify and promote the Group's main strategic priorities. We're looking for a high-calibre colleague who's engaged and passionate to work with us from no later than February 2025.

The BSM is a member of the wider GPA team, made up of colleagues from a variety of political, policy and industry backgrounds. The main focus areas will be political engagement and public policy advocacy, with a requirement to use traditional and social media to enhance the Group's reputation and secure engagement with our policy positions in these regions. The BSM will be required to maintain and build a good political network in the East and South East of England.

Key responsibilities

• Devising a comprehensive regional engagement strategy.

• Preparing and briefing Ambassadors ahead of meetings with political stakeholders.

• Political monitoring of political and public policy issues relevant to the Ambassador's regions.

• Convening, and preparing for, roundtables and bilateral meetings with regional stakeholders including local MPs, Metro Mayors, Local Enterprise Partnership (LEP) leaders (both virtually and face-to-face within the region or Westminster). This will require travel to and around both regions.

• Supporting the delivery of division-wide engagement and policy advocacy campaigns e.g. The Big Conversation 2020.

• Developing and delivering comprehensive political engagement plans for the Ambassadors, crafted to deliver LBG's strategic priorities. While balancing this with 'reactive' engagement on topics which matter to regional stakeholders e.g. support for business, domestic abuse, inclusion, branch closures etc.

• Developing good working relationships with local MPs, thereby becoming a trusted and known LBG contact for the region's stakeholders.

• Identifying, escalating and mitigating emerging risks arising from decisions taken by the Group in the region.

• Representing the Group at, sometimes difficult, political meetings and functions with regional government officials, trade bodies and other opinion formers.

• Responding swiftly (and socialise with other GPA peers) to enquiries or complaints from politicians. This could involve monitoring of political activity during weekends or bank holidays.

• Providing expertise and input into government consultations specifically affecting the regions.

• Working with social and traditional media agencies to develop opportunities for being recognised for our social activity and, ultimately, to increase advocacy of our ideas. This will involve managing the Ambassadors' Twitter handles ensuring co-ordination with Group handles where required while embracing opportunities for bespoke content.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Curious about the social and cultural forces that affect the environment in which the Group operates.

• Ability to learn quickly and to grasp regional politics, media and policy debates impact the Group and its activity.

• Strong oral and written communication skills and the ability to collaborate across GPA, GCA and the wider business to help deliver regional political engagement priorities.

• Experience in, or knowledge of, managing and developing content for core social media channels.

• Ability to provide timely and reliable briefing and counsel to Ambassadors (and other relevant senior leaders as required).

• Can prioritise workload optimally.

• Adaptability in a fast-changing environment driven by political and media demands.

• Proactive networking skills both within the bank and externally.

• Ability to analyse and interrogate quantitative and qualitative data sets, assessing trends and insight to aid the development of political engagement resources.

• Curiosity about the external environment through extensive reading of a wide range of current affairs sources, and participation in external events such as seminars, roundtables and similar activities.

• A willingness to develop networks and the familiarity of broad range of influencers in politics, devolved government and public affairs.

• The role is a key part of the GPA agile pool and is expected to show adaptability at short notice to help colleagues across GPA and GCA to meet the needs of the business whenever they arise.

It is required that candidates have experience of working with external stakeholders (political or media), managing reputational challenges and risks, and good knowledge of corporate affairs. We have a flexible working arrangement and expect colleagues to come into the office at least two times a week to enable team collaboration.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

We're dedicated to providing you with opportunities and support to develop you and to optimise your potential!

If you're excited by the thought of becoming part of our team, get in touch! We'd love to hear from you!

Proud member of the Disability Confident employer scheme

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are looking for an enthusiastic and highly motivated operational manager to join our busy gynaecology team as a Service Delivery Manager.

The post holder will be joining a diverse multipdisciplinary team of clinicians and operational collegues.

The successful candidate will take a leading role in the day-to-day management of the clinics, including the new Single Point of Access, ensuring there are robust processes in place that enable clinic slots to be booked to optimum utilisation so that there are minimal DNA’s and cancellations and the correct patients are booked into each clinic.

The post holder will work closely with operational and clinical leads from the gynecological team, and will play a key part in supporting these teams to embed improved clinical pathways and service redesign initiatives in line with their clinical strategy.
You will be responsible for ensuring there are clear and transparent measures of success within the team, and for developing lines of communication both within the team and out into the organization that support effective dissemination of information and escalation.
You will line manage a Women’s Health Hub administrator, holding them accountable for meeting personal objectives and local and national targets, as well as supporting and nurturing them to develop their capabilities.

In return, we will develop your skills, knowledge and experience with formal and on-the-job training.

Your primary base will be the gynaecology offices in Whipps Cross Hospital. However, there is also flexibility for you to work from home where appropriate.

The Service Delivery Manager is responsible to the Project Manager for the overall performance of all aspects of the Single Point of Access and clinic management for the Women’s Health Hub. This position will be responsible for the day-to-day clinic management of these services to ensure that all patients are booked in accordance to the Trust Patient Access Policy.

The post holder will support the clinical teams to develop their services in accordance to their clinical strategy, ensuring efficient management of Women’s Health Hub clinics and wider gynaecology outpatient appointments. This will include Consultants, senior nursing and operational colleagues.

The post holder will be responsible for establishing and monitoring clear and transparent measures of success (KPIs) for the outpatient services, such as ensuring optimal utilization of clinics, reducing cancellations and decreasing the DNA rate whilst also ensuring a good patient experience that is safe and adheres to national and Trust guidelines.

You will support the directorate’s implementation of service improvement as appropriate and general development of services. You will pay a key part in supporting change as part of the review and improvement of care pathways alongside clinical teams.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Monday 2 Dec 2024

Private Client Tax Manager
Location: London
Contract: Permanent
Salary: £60,000 - £75,000 per annum (dependent on experience)
Start Date: Flexible
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Top 50 Chartered Accountancy in London for a Private Client Tax Manager to join the team on a permanent basis. This is a mixed compliance/advisory role which will involve a high percentage of non- UK domicile cases. Running a portfolio of compliance cases along-side supporting seven private client partners with advisory work. There will also be staff management and development involved.

Main Responsibilities

• Responsibility for a mixed portfolio of personal tax clients, including specifically non-doms, HNWIs, sole-traders, partnerships, and offshore trusts.
• Assisting partners on the delivery of advisory work which will include the preparation of reports on matters such as IHT planning (including UK trusts), residence, pre-arrival planning, offshore structures (involving offshore trusts and companies) and planning work in anticipation of the new rules for non-doms from 6 April 2025.
• Preparation and attendance at both existing and potential new client meetings, setting budgets for the follow up work, and ensuring the work is carried out in a timely manner and within budget.
• Liaising with clients on routine and ad-hoc assignments including correspondence by email, telephone and face to face meetings. Matters to include inheritance tax, income tax and capital gains tax.
• Correspondence with HMRC in relation to s9A enquiries and preparing disclosures under the digital disclosure facility.
• Overseeing the collation of all the information needed to prepare the tax return involving liaising with other third-party professionals and the clients themselves.
• Dealing with all aspects of income tax (including National Insurance) and capital gains tax including reviewing PAYE coding notices where appropriate.
• Reviewing tax returns prepared by other members of staff for approval by the client and for then electronically filing them.
• Promptly dealing with routine post received in connection with those clients.
• Prioritising and organising own work to ensure consistently high standard of client care and to meet HMRC deadlines - working without supervision and to show initiative in dealing with clients' affairs.
• Billing clients on a quarterly basis, including making reserves and keeping partners up to date with any billing concerns.

Candidate Criteria

• CTA Qualified is an essential requirement
• Minim of 5 years Private Client Tax experience
• Experience and up-to-date knowledge is required of non-doms and offshore structures
• Client facing experience is required including being comfortable speaking to and meeting with clients on a regular basis
• Working knowledge of CCH packages and good organisational skills are key
• Great communication skills with the ability to work well on own initiative as well as part of a team.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Trust Manager/Senior Manager
Location: London
Contract: Permanent
Salary: £60,000 - £85,000 per annum (dependent on experience)
Start Date: Flexible
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Top 50 Chartered Accountancy in London for a Trust Manager/Senior Manager to join the team on a permanent basis. The firm are looking for someone to become a key member of our Trust Team, reporting directly to Directors and Partners and looking after an interesting and varied portfolio that includes charitable trusts.

Main Responsibilities

• Responsible for an interesting and varied portfolio of UK resident and charitable trusts, including ensuring key deadlines for annual accounts and tax compliance are met.
• Reviewing work prepared by members of the team, input into their training and mentoring.
• Assisting with advisory work and ad-hoc matters, including high level taxation and general advice regarding Inheritance Tax.
• Liaising with tax, accounts and financial planning teams, as appropriate, to ensure a joined-up approach.
• Monitoring budgets, own chargeability and raising fee notes.

Candidate Criteria

• CTA and/or STEP Qualified
• Experience in a similar role, managing a Trusts portfolio in practice
• Experience of charitable trusts, probate work and estate accounts advantageous but not essential
• Working knowledge of CCH Trust Accounts and CCH Personal Tax would be advantageous
• Great communication skills with the ability to work well on own initiative as well as part of a team.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

We are recruiting for an experienced Area Support Manager to join our Refrigeration team in and around Greater London, on a 6-month fixed term contract.

PLEASE NOTE: Internal applications can be made on a secondment basis.

You will be working with a strong brand client with industry leading Facilities Management. You will be leading a team of Managing Engineers and be the client contact for Supermarkets and Convenience stores across the whole area; therefore, it is imperative you have experience of Facilities Management at this level and be from a technical background in Refrigeration. You will be field based within the specified area and located in or around Greater London.

You will be liaising with the client on a regular basis, ensuring Facilities Management delivery is provided at an outstanding level allowing the store to operate at its full capacity. You will be ensuring technicians attend the store within the allocated time and have provided the service required in a professional and safe manner to achieve agreed SLAs. Regular visits will be undertaken to store to ensure all services are being delivered correctly and liaise with the RBEM ( Regional Building Environment Manager) and store management team about performance and technical issues. The role is to lead a large multi-skilled and you will need an outstanding track record of managing multi-skilled teams working within a reactive environment.

This role has a large proportion of administrative tasks, meaning there is a requirement to be home based as required.

This role would suit someone who is confident, resilient, tenacious, highly organised with an ability to deal with conflict management.

You will possess strong commercial awareness with strong account / relationship management ability. Along with a good knowledge of technical Refrigeration maintenance.

The role will require open and honest relationships and will require you to have difficult conversations with your designated stakeholders, being able to challenge and influence where required whether it's around budget costs or technician contractor performance. You will be able to have open and honest conversations and build strong working relationships key stakeholders, to enable you to deliver the results required whilst managing expectations.

Your main key stakeholders for this role will be: Operations Manager for your Zone, RBEMs, ZBEMs, Arcus FMA, Contractors and Arcus delivery teams for your region.

Our ideal candidate will be from a fast-paced Retail Multi-Site Facilities Management background, whether that's within a supermarket or high street business. You will have held technical maintenance positions earlier in your career and understand the technical maintenance requirements of the businesses you support (M&E and/or Building Fabric). You will be IT literate and be able to work well with all Microsoft packages, web-platforms etc.

Other factors: The post holder must be able to work flexibly, as determined by business requirements, including weekend working on a rota basis from our Redditch office.

This role is based in a large area covering Central London so will need to be located within Greater London.

Retail knowledge is an advantage, but it is essential that you have:

• A Refrigeration qualification
• Technical knowledge - Refrigeration
• Commercial awareness
• Account management / relationship management

When you join us you will receive:

• Salary: Up to £58,000 (depending on experience)
• Car allowance: £5,549
• Salary Sacrifice Electronic Vehicle Scheme
• Up to 10% bonus, subject to achievement of targets
• Private Medical (Individual)
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.

To be considered for this position please submit your application via the 'apply' button.

Proud member of the Disability Confident employer scheme

Head of SEND Outreach Support Services

Grade: PO10 (or Equivalent Salary on Soulbury Terms and Conditions)

Are you a skilled leader with education-based experience who can motivate and energise people to find creative solutions? Can you promote the engagement of children and young people and their families in our services? Do you model a leadership style that empowers others? Can you deliver positive change for children?

We are looking for a knowledgeable, enthusiastic, vibrant and creative Head of SEND Outreach Support Services with the skills and experience to join our senior leadership team to help us realise our ambitions. This is a key leadership post that involves a high level of collaboration contact with other leaders from across children's services and our SEND partnership. You will provide support, challenge, and relentlessly focus on improving outcomes for children within SEND within the current challenging landscape. You will have a professional background in delivering services within an educational framework and will hold a small clinical commitment in one of our Outreach teams.

In the SEND Outreach Service, we continue to invest in meeting the needs of children and young people with Special Educational Needs, Disabilities in Greenwich. We have a dynamic staff team of over 60 staff in 5 teams to enable us to build aspirations, be person centred and focus on realising outcomes.

The successful candidate will work closely with the Senior Assistant Director (Inclusion, Learning & Achievement), as well as elected Members and partners including Adult Services, Community Health providers such as Oxleas, public health and the voluntary sector to ensure that Greenwich is a place where every child and young person has the best chance to succeed and where children and families are safe, healthy and thrive.

We pride ourselves in Royal Greenwich on having an innovative learning culture dedicated to improving outcomes for children, young people, care leavers and their families. Royal Greenwich is a great place to live and work. Benefiting from excellent transport links ranging from Crossrail to the Elizabeth line to the Uber boat, we're one of the easiest boroughs to get to and navigate your way around.

Royal Greenwich is an inclusive employer, our organisational diversity is one of our greatest strengths and it really matters to us. We want our workforce at all levels to reflect and respect the diversity of our communities, bringing richness, inclusivity and innovation to our work and the services we deliver. We know we are not there yet at the senior leadership level and actively encourage applications from under-represented groups. We put equity at the heart of our recruitment and are committed to tackling discrimination in all forms. We are steadfast in promoting a diverse and inclusive community, an environment where we can all be ourselves, flourish and succeed.

If you want to work in a place where you can represent our values apply now and join us in making a difference to our children's futures, your future and ours.

When applying please view the Job Description and Person Specification for the essential requirements for this role and address these when completing your supporting statement.

Closing date for applications: Sunday 17th November 2024

Shortlisting: W/C 18th Nov

Officer Panel Interview: W/C 25th Nov

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Proud member of the Disability Confident employer scheme

Working hours: 40 hours per week (Monday – Friday with on call and occasional weekend cover)
Interview Date: To be confirmed
Are you an experienced manager with a passion for people? Do you have proven experience in developing staff teams and implementing change? Do you have experience in working with young people?
We are looking for a Service Manager to lead the staff team in our Young People (18-25years old) service in Grieg House in London. While the successful applicant will have practical experience in change management, they will also be enthusiastic, a good communicator, passionate and positive.
Job Summary:

The service will support up to 20 Young People within Greig House, located in Poplar, London.
The service will provide person-centred individual support to Young People with low to medium support needs.
Service will follow Trauma and Psychologically informed frameworks for support provided to Young People
Young People will be referred to the service by the Housing Options and Support Team (HOST) and the Through Care Services (TCS).

Key Responsibilities: This role is vital to the success of the projects providing leadership and inspiration to the staff and encouraging an enabling environment, leading in psychologically informed practice within the values of The Salvation Army. The successful candidate will be in sympathy with the Christian ethos of the Salvation Army and will be responsible for all aspects of the programme including the spiritual ministry. The role requires liaison with the Local Authority Commissioners and pathway co-ordinator, as well as other agencies.
The successful candidate(s) will be able to demonstrate: NVQ4 or equivalent in a related field; Proven experience of managing teams; excellent communication skills; knowledge of health and safety; understanding of funding in supported housing; ability to build positive partnerships.
This role has an occupational requirement that the successful candidate must be a committed and practising Christian and will be in sympathy with the doctrines of, and supportive of, the purposes and the aims and objectives of The Salvation Army.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced with barred list adult and child workforce and relevant qualifications and Health Assessment
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

The Role
Operations Support Manager - Hillingdon - Full-Time 42.5 hours per week - £32,500 per annum
Do you have experience as a manager/supervisor?
Do you have good people management skills?
Do you have a full clean driving licence?
As a market frontrunner in the Parking industry, we pride ourselves on offering tailor-made solutions to clients and offering excellent customer service to our car park users and members of the public. An opportunity has arisen for an operations support manager to work on the streets directing and managing a team in the Hillingdon area. Your role is to ensure operational requirements and service level agreements are met throughout all aspects of the contract.
What will you do?

- You will manage your on-street team of staff.
- Communicate effectively and lead from the front
- Work on-street with your team to ensure staff are effectively deployed
- Motivate, praise and develop your team
- Make recommendations to management on service/operational issues
- Set objectives, conduct appraisals and identify training needs for operational staff
- You will identify and assist in the development of new business within the contract

What will you bring?

- You will need to have 2 years minimum management experience/supervisor experience or equivalent level of training
- Be able to demonstrate excellent people management skills including coaching, training and recruiting
- Experience working within a client facing role with good commercial acumen
- Experience of monitoring KPIs
- A good knowledge of Microsoft Office
- Hold a Full clean Drivers Licence

What can we offer you? :
• £32,500 per annum
• 42.5 hours per week
• 28 days holiday per year (including Bank Holidays)
• Pension scheme
• Training & Development opportunities
• Employee Discount scheme
Does this sound like you? If you think you are right for the role please apply now.

Focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a inspiring work atmosphere where successes are shared. With interesting projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work



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Service Manager

- Up To £50,000 Basic Salary / £62,000 OTE
- Monday To Friday 8am - 6pm ONLY!
- 25 Days Holiday + Bank Holidays, Life Insurance
- Company Vehicle
- Previous Main Dealer Service Manager Experience Required

Service Manager required for our Client’s Main Dealer based in the Heathrow area.

Our Automotive Dealership Client is currently seeking a skilled Service Manager to manage their busy Dealership.

For your hard work as a Service Manager for our Client you can expect a salary of £62,000 OTE.

The hours of work in this Service Manager position are Monday To Friday 8am - 6pm.

Responsibilities as a Service Manager for our Client

- A Customer Service orientated Service Manager who is able to coach the service team to deliver only the best Customer Service
- Organised and the ability to think on your feet
- Innovative with the ability to think of new methods to drive performance through your team
- Target focused and can drive a team of Service Professionals to success

Requirements of this Service Manager Role

- Previous working experience within a Service Manager capacity
- Outstanding Management skills
- Technically minded
- Ability to get things done without compromising on Service delivered.

If you are interested in hearing more, or wish to apply for this Service Manager job please send your CV to Ben Loft quoting the job reference number.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Manager job get in touch today.

For the best Automotive Service Manager, Motor Trade Service, Vehicle Service Manager, Service Management jobs be sure to contact our team.

© Perfect Placement UK Ltd – See our website for details

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Position:Registered Manager

Reporting to:Regional Director

Contract type:Full Time, Permanent

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

About you:

We are looking for a passionate and commercial leader to support the growth and development of our Cera Branch as an extension of ourfamily. As one of largest service providers we have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.

This is an incredibly exciting opportunity for a natural leader who adopts both a commercial and people first approach and enjoys the challenge of building a successful team in partnership with our local authorities.

You will be responsible for developing the people and processes that result in a high-performing and compliant branch, as well as, continuing to work to align these with the wider Cera teams.

Responsibilities:

- Adopt a Carer-first approach in all that you do, continually looking to improve how we administer and deliver care in our communities.

- Oversee the creation of individualised, person-centred support packages that work towards meeting identified outcomes with the service users, their carer's and the purchasing authority.

- Take an active role in reviewing and amending service packages in partnership with branch staff and central teams.

- We regularly evaluate service goals and quality objectives and need our Registered Managers to undertake this and deliver actions for areas identified as requiring improvement.

- Accurate and legible records are key to help us monitor our support for our service users but also to meet our regulatory requirements. You will be regularly auditing our records and files to make sure they meet standards.

- Whilst our people and service users are our most important focus you will also be responsible for overseeing the implementation and monitoring of Cera policies and procedures as well as taking action where individuals do not adhere to these.

- Ensure compliance with statutory and Cera requirements on all reportable areas within the service provision.

- Maintain the operations of Cera at the standard agreed with the Regional Director and Quality & Compliance team, within the financial budget or other parameters set.

- Partner with Finance and Operations colleagues to measure weekly expenditure to ensure budget is maintained.

- Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.

- Commit to join and actively participate in the Skills for Care Managers Network to help to further develop our profile within the industry.

- Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.

What we're looking for:

- Previous experience working in a regulated care environment is a must.

- RQF Diploma level 5 Health and Social Care would be desirable but not essential.

- Someone compliant with the knowledge of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

- A leader, someone comfortable leading a team and overseeing budgets.

- Knowledge of leading a team and working within a multi-disciplinary environment.

- Previous experience of working as a manager within a domiciliary setting.

- Experience of working with Service Users who have additional support or complex needs.

- A leader with a passion for delivering excellent care to a high standard.

Benefits:

- Great Career development opportunity with a fast-growing Company.

- Hardworking team looking to utilise Technology to improve Home Care in the UK.

- Competitive salary with On-Call Included.

You'll have access to:

- Training and development for your role and future Career with Cera

- Lifeworks discount platform and Employee Assistance Programme

- Refer a Friend scheme

- Mobile phone and other required tech

- Company pension scheme

Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of Social Care. Your Branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

Exciting Opportunity for Team Leaders – Day & Night Shifts
Earn £13.50 to £15.50/hour
Location: London and surrounding areas

Holistic Care Innovations Ltd, a leading healthcare staffing agency, is seeking experienced Day Team Leaders and Night Team Leaders to support care homes in delivering exceptional standards of care.

Key Responsibilities
- Shift Leadership: Manage and oversee daily or nightly operations, ensuring smooth service delivery and supporting care assistants.
- Case Management: Collaborate with residents, families, and healthcare professionals to design and implement effective care plans.
- Medication Administration: Safely administer and record medications in compliance with policies.
- Risk Assessment: Conduct and review assessments to maintain a safe environment for residents and staff.
- Resident Support: Assist with daily needs, fostering independence and ensuring residents lead fulfilling lives.
- Service Development: Work with leadership teams to enhance care services and processes.
- Inclusive Environment: Create a positive and engaging atmosphere for residents and staff alike.

What We Offer
- Competitive Pay: £13.50–£15.50 per hour, based on experience and qualifications.
- Wagestream Access: Manage and access your earnings anytime.
- Career Growth: Access professional development opportunities, training programs, and apprenticeships.
- Enhanced Pay: Additional rates for bank holidays.
- Annual Leave Flexibility: Participate in our holiday purchase scheme.
- Wellbeing Support: Access resources and programs for mental and physical health.

Candidate Profile
- Qualifications: NVQ Level 3 in Health and Social Care is desirable.
- Leadership Skills: Proven experience supervising and leading teams effectively.
- Care Expertise: Solid understanding of care planning and risk assessment processes.
- Medication Handling: Experienced or willing to train in administering medication.
- Professionalism: Organized, IT-literate, and skilled in delegating responsibilities.
- Values: Caring, passionate, and team-oriented, with a commitment to putting residents at the heart of your work.

Why Join Holistic Care Innovations Ltd?
Joining our team means becoming part of a professional and compassionate organization dedicated to improving the lives of residents. You’ll have the chance to make a genuine difference while enjoying competitive benefits and career opportunities.

How to Apply
Submit your CV to admin@holisticcareinnovation.co.uk or contact us at 01424 212199 for more information.

Note: Successful candidates will undergo a DBS check before placement.

Be part of a team that thrives on professionalism, compassion, and excellence. Together, we can create brighter days for those in our care.