Total 13 Manager level Customer Service job vacancies in Luton, LU4 0LU

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Service Delivery Manager - Luton Airport – 40 hours per week, Thursday to Monday. Earlies and Lates - £36,000 Per Annum

Are you an experienced Manager?
Do you have experience motivating and managing a team?
Do you have a full UK driving license?
Are you looking for your next challenge?

If you answered yes to these questions, then read on!

An opening has arisen to work as part of the onsite APCOA Management team at Luton Airport as a Service Delivery Manager. This role is vital to support the day to day operations of Priority parking with in the Airport. You will be responsible for managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer.

Keep reading to find out what you will be doing in more detail!

What you’ll do:


- Agree on a weekly/daily basis with the Operations Manager a plan of action to ensure resources are deployed to the areas of most need during the working weeks
- Ensure that the Priority Parking and Mobile Enforcement teams are effectively always running the operation
- Ensure briefings are being maintained at the start of each shift in Priority Parking
- Monitor the performance of staff and ensure delivery of allocated tasks and service levels are maintained to a high standard
- Monitor and report the SLA performance of the service provided by APCOA
- Manage and investigate any damage claims or complaints and ensure they are appropriately dealt with in a timely and appropriate manner and reported though the correct systems, with any actions followed up.

- Ensure Priority Parking services are preformed to the agreed Standard Operating Procedures, and the movements per hour are being achieved, whilst ensuring sufficient capacity is available
- Responsible for the recruitment and selection of all employees within their shift, in line with company guidelines
- Conduct monthly reviews and annual appraisals to identify and constantly improve colleagues’ awareness and understanding through development
- Responsible for maintaining records, mentoring and on job training and identifying external training requirements
- All timesheets are accurate and forwarded to the operations/Contract Manager in agreed format and timescale

What you’ll bring:

- Recent and extensive team management experience.
- Extensive customer service experience.
- Experience with people management, payroll, and absence monitoring.
- Excellent written and verbal communication skills.
- Excellent working knowledge of MS office
- Ability to motivate and manage a team.

Previous operational or management experience is required for this role.

Does this sound like you?

Click “apply” now and one of our team will be in touch soon!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

DUTIE Managing Demand and Capacity To monitor clinic capacity and demand using Trust Information systems including Trust Information Systems and Data Quality Dashboards. Assisting the Service Manager in ensuring that all available clinic capacity is utilised effectively. Work with Outpatient nursing teams to support with room and clinic utilisation, service improvement. Manage room booking requests from Childrens Services and other departments. Work with CNSs to monitor and track nurse led clinic Work with Consultants to plan clinics and rotas for acute cover. RTT To be responsible for monitoring the Referral to Treatment targets, to co-ordinate actions for long waits and report on RTT targets. Work with Consultants, CNSs, Outpatients, Imaging and Medical Secretaries. To represent Childrens Services at the weekly RTT meeting, record actions agreed at these meetings and track progress, liaising with staff as necessary to ensure actions are being carried out within agreed timeframes.To present and provide weekly RTT compliance reports. Contact parents/carers when needed. Performance Reporting To provide service performance monitoring information in response to requests from Clinicians and Managers for both regular and ad-hoc reports, utilising the tools in use for analysis and presentation. This will include staff/ clinic utilisation, pay, rota structure, leave tracking and vacancy control. To provide reports to both divisional and Trust meetings/ Executive boards as required. Medical workforce Co-ordination Work closely with rota co-ordinator to develop rotas, ensure early escalation of potential significant staff shortages and to develop appropriate action plans to rectify problems. Ensure that all leave and sickness for all medical workforce is appropriately recorded and applied for according to due process, monitor allocations. Act as point of contact for medical staff who are unexpectedly absent from work, and support clinical supervisors by providing information and case tracking return to work interviews,supporting the education of junior staff on break entitlements and expected practice and escalating concerns regarding working hours. Support the development of e-rostering across the division for medical staff at such a time as this becomes available. Prepare and present analysis of leave taken and forecast, agency usage, pay spend versus budget, delivery against annualised performance objectives for consultants. Vacancy and agency staffing management To support the Medical Workforce recruitment officer and divisional management in co-ordinating recruitment panels and providing forward forecast of expected vacancies and demand; ensuring that recruitment is completed in a timely manner to minimise length of vacancy. Be responsible for the sourcing of appropriately experienced and qualified temporary staff where necessary. Application of knowledge At all times the post holder should use their judgement, knowledge and experience to assess, plan, evaluate and monitor the appropriate interventions Demonstrate proficiency in the use of a variety of software including Microsoft Office (Word, Excel, Access). To demonstrate a wide knowledge base and be proficient in the use of the iPM system. Keep abreast of new information and developments published both locally and nationally regarding medical workforce planning and reporting requirements. To update relevant policies and procedures to reflect this and to ensure it is communicated effectively to relevant staff groups See Full JD attached

Working in Paediatrics at a very exciting time as the New Ward Block comes to completion, with the new Neonatal Intensive Care Unit. Planning for this move is well underway, and the Assistant Service Manager will be working with the team to support this development.

Children's Services covers both Paediatric Wards and Outpatients and the Neonatal Intensive Care Unit. We are expanding clinic capacity by moving some clinics to The Grove Health Hub in Dunstable.

Reporting to the Service Manager. Managing day to day workflow, post, A&G, referrals, shared email, and supporting the secretaries and administrative staff. Manage clinic utilisation, working with senior secretary to manage room bookings. Managing the Lost to Follow Up Report, and monitoring RTT. Log Consultant annual leave and study leave. Manage Consultant Connect telephone system and Rota Watch.Manage the Medical Secretaries and Admin support staff.

Working with the Rota Coordinator to ensure shift cover, monitor and manage sickness, monitor finance spend on locum and bank posts. Statistical analysis, producing figures for team and directorate meetings. Line managing secretaries, Managing team meetings, appraisals, sickness monitoring. Working with clinical teams to support change in practice and pathway improvement. Liaising with patients to monitor feedback and improve the service. Support with managing complaints, liaise with clinical teams and complainants.

ManageDemand and Capacity;ensure all available clinic capacity is utilised. Work with OPD nursing team to support room and clinic utilisation. Manage room booking requests. Work with CNSs to monitor nurse led clinics. Work with Consultants to plan clinics and acute cover. To be responsible for monitoring the Referral to Treatment targets, co-ordinate actions for long waits and report. Work with Consultants, CNSs, Outpatients, Imaging and Medical Secretaries. Toprovide service performance monitoring information in response to requests from Clinicians and Managers. Including staff/ clinic utilisation, pay, rota structure, leave tracking and vacancy control.To provide reports to both Divisional and Executive boards as required. Work closely with rota co-ordinator to develop rotas, escalate potential staff shortages.

Ensure leave and sickness for medical workforce is appropriately recorded.

Present analysis of leave taken and forecast, agency usage, pay spend versus budget, delivery against objectives for consultants. Demonstrate proficiency in the use of a variety of software including Microsoft Office and hospital systems.To provide support and cross-cover to other Rota Coordinators in periods of planned/ unplanned absence.To provide support to the Service Managers across both sites and cover in periods of leave and absence where required.Undertake any other duties relevant to the purpose of the post.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

DUTIE

ManagingDemand and Capacity

To monitor clinic capacity and demand using Trust Information systems including Trust Information Systems and Data Quality Dashboards. Assisting the Service Manager in ensuring that all available clinic capacity is utilised effectively.

Work with Outpatient nursing teams to support with room and clinic utilisation, service improvement. Manage room booking requests from Childrens Services and other departments.

Work with CNSs to monitor and track nurse led clinic

Work with Consultants to plan clinics and rota’s for acute cover.

RTT

To be responsible for monitoring the Referral to Treatment targets, to co-ordinate actions for long waits and report on RTT targets. Work with Consultants, CNSs, Outpatients, Imaging and Medical Secretaries.

To represent Children’s Services at the weekly RTT meeting, record actions agreed at these meetings and track progress, liaising with staff as necessary to ensure actions are being carried out within agreed timeframes. To present and provide weekly RTT compliance reports.Contact parents/carers when needed.

Performance Reporting

Toprovide service performance monitoring information in response to requests from Clinicians and Managers for both regular and ad-hoc reports, utilising the tools in use for analysis and presentation. This will include staff/ clinic utilisation, pay, rota structure, leave tracking and vacancy control.

To provide reports to both divisional and Trust meetings/ Executive boards as required.

Medical workforce Co-ordination

Work closely with rota co-ordinator to develop rotas, ensure early escalation of potential significant staff shortages and to develop appropriate action plans to rectify problems.

Ensure that all leave and sickness for all medical workforce is appropriately recorded and applied for according to due process, monitor allocations.

Act as point of contact for medical staff who are unexpectedly absent from work, and support clinical supervisors by providing information and case tracking return to work interviews, supporting the education of junior staff on break entitlements and expected practice and escalating concerns regarding working hours.

Support the development of e-rostering across the division for medical staff at such a time as this becomes available.

Prepare and present analysis of leave taken and forecast, agency usage, pay spend versus budget, delivery against annualised performance objectives for consultants.

Vacancy and agency staffing management

To support the Medical Workforce recruitment officer and divisional management in co-ordinating recruitment panels and providing forward forecast of expected vacancies and demand; ensuring that recruitment is completed in a timely manner to minimise length of vacancy.

Be responsible for the sourcing of appropriately experienced and qualified temporary staff where necessary.

Application of knowledge

At all times the post holder should use their judgement, knowledge and experience to assess, plan, evaluate and monitor the appropriate interventions

· Demonstrate proficiency in the use of a variety of software including Microsoft Office (Word, Excel, Access).

· To demonstrate a wide knowledge base and be proficient in the use of the iPM system.

· Keep abreast of new information and developments published both locally and nationally regarding medical workforce planning and reporting requirements. To update relevant policies and procedures to reflect this and to ensure it is communicated effectively to relevant staff groups

See Full JD attached


This advert closes on Friday 4 Oct 2024

Courtyard Care Ltd will endeavor to provide a family orientated, negotiated care package to meet the needs of all the children and their families. Care Team Leaders will support the management team and have in the direct management of the children/young people and support in the management of the staff teams that support these children/young people to ensure that the highest standard of care is in place. To meet and promote the needs of the children/young people and provide opportunities to advance their opportunities and life experiences in a positive manner. They will support in the recruitment, maintenance and development of the staffing team In addition to ensuring the home is run in line with company policy and will hold supervisory responsibilities for members of the team, they will run shifts and promote positive relationships within the home. Care Team leaders will undertake a wide range of duties which will involve direct care of children who have complex needs within Courtyard Care Ltd homes. They will be expected to work shifts and work flexibly to meet the needs of the children and fulfill all health and safety requirements. They will provide part of the on-call service for the childrens homes if/when required alongside the management team. To act as a member of the team and assist the management in giving the highest standard of care possible to all the children/young people at Courtyard Care Ltd, closely following individual plans, risk assessments and programmes in place. To understand the importance of the need for confidentiality in all clients matters at all times. To act as a role model in conjunction with colleagues to ensure yours and their welfare and create a safe, clean and secure environment for all children/young people and relatives. To take overall responsibility in ensuring the running of the home is to its highest possible standard, coordinating the shift, allocating child supervision and prioritizing care. Act accountable as a resource and role model for the junior staff and the children/young people. Adopt a forward-thinking approach to care provided and act as the childrens advocate in conjunction with the junior staff. To work in a variety of settings if needed, in order to support the children e.g., in the childs family home, educational setting and activity setting etc. To develop skills in order that the childs individual health, social, emotional and psychological development needs are met. To provide support, advice and information to the children, parents and other carers as required. Demonstrate an awareness of child development and the childs need for appropriate cognitive age play, adhering to the rostered activity rota. To act as a driver/escort for the child if needed. Once trained to provide and carry out clinical duties necessary to meet the child/young peoples health needs on a daily basis. Accountable for petty cash while on duty and adhere to the company policy and procedure. Organise time management to accommodate rostered activities and intensive interaction for the shift. To complete supervisions for allocated staff in line with policy and procedure. Identify training requirements for members of the team and actively support team members to develop within their role. To undertake any other duties reasonably requested by the Management. Communication: Maintain clearly written, accurate contemporaneous records of involvement with children and their families; in addition, ensure all other child/young peoples documentation is completed and up to date before the end of shift. Report any unusual occurrence in the childs appearance, condition or behavior to management, where necessary adhere to child protection policy. Answer telephone and act in a polite, professional manner, were possible dealing with any queries, otherwise leaving a clear accurate message for management. Act as an ambassador for Courtyard Care Ltd at all times. Ensure daily log, memo file and handover file are checked and completed Ensure diaries are checked and adhere to, delegating responsibilities were necessary. Take part in and ensure thorough client handover takes place ensuring client confidentiality at all times. To work in conjunction with the key workers and management in evaluating ongoing care needs and child/young persons development. To be aware of the emotional, psychological and social needs of the children/young person. To demonstrate empathy and sensitivity to others that is non-judgmental and shows respect for their beliefs, values and culture. Liaise with multi-disciplinary professionals and form inter-agency links and networks. Oversee coordination of the shift ensuring all agreed policies and procedures are adhere to. Take responsibility to keep yourself up to date with any changes in plans, risk assessments etc. for the children/young people including read over files when returning from annual leave or any absences. Attend all staff meetings and any extra responsibility meetings relevant to your role. Use appropriate methods and language to communicate in a succinct and clear manner, to listen and take account of others views and needs. Show understanding and use logic to communicate. Implement and use appropriate methods of communication to provide consistency, structure and predictability encouraging positive engagement. Legal and Ethical To know the importance of parental involvement in decision making and the legal requirements regarding parental consent Have knowledge of the rights of the child in conjunction with Childrens Regulations and Quality Standards, Every Child Matters and the importance of giving them information according to their level of understanding. To be personally responsible in demonstrating your awareness of the relevant legislation within childcare in particular Childrens Regulations, Childrens Home Quality Standards and all other Policies, Procedures and Guidelines for Courtyard Care Ltd Have a clear understanding of the role and function of OFSTED. Ensure the provision of the service adheres to the statement of purpose and all relevant legislation. To hold the company values and have pride in your work, acting as an ambassador for Courtyard Care Ltd at all times. To have an up to date understanding of Safeguarding Children Procedure and Looked after Children Procedure. Training: To support the management by keeping up to date with the training programme for whole staff team in line with the Workforce Plan. Attend all relevant courses, in-service training days and statutory annual updates in line with the training programme. Identify own training needs which ensures your competence to meet all the needs of the resident children/young people. Develop a personal development plan with staff team for whom hold supervisory responsibility. Maintain personal responsibility for personal training and being professionally updated. To act as a mentor during induction, orientation for all staff and delegate support for new members of the team, ensuring they achieve competence within their probation period. Maintain an overall awareness of current issues in any identified field required for the smooth running of the home. General Be responsible for promoting ongoing improvements in the overall successful running of Courtyard Care Ltd. All staff will be expected to attend and contribute to staff meetings and senior staff meetings. Work as an effective member of a multi-disciplinary team creating positive working relationships. All annual leave will be booked in accordance with Courtyard Care Ltd policy and directly through the management team. Take responsibility for the coordination of evacuating the home in case of a fire, adhering to the evacuation procedure. You are expected to report on duty at commencement time of shift, any lateness must be reported to management and documented on the rota and in the daily log. Any sickness should be conducted as per policy and a back to work form must be completed on return to work. Any sickness must be reported directly to the senior staff on shift and management and recorded on the rota. It is your responsibility to ensure any staff returning from sickness, complete sickness form and read back over all documentation up to their last day in work. At work overcome difficulties, setbacks and pressures to get things done, understanding the impact of related complex needs and to recognise and encourage commitment in others. Support children/young people with complex needs to experience life opportunities which promote the growth of individuals to their maximum potential.

Full details are available within the Job Description, but the core function of the role is as below To contribute to the development of a viable business plan for the Directorate and to represent the directorate objectives in that business plan. To support the financial performance of the directorate liaising with the Directorate Accountant; maintaining expenditure tolerances and ensuring the directorates maximise the income targets identified in the budget Support the delivery of the cost improvement and productivity programmes identified for the directorates as part of the Directorate plan Assist the Service teams to manage within their establishment and ensure that across all directorates the use of agency and locum is by exception Ensure any changes to establishment, replacement of positions and development of cover are properly documented and presented in a justification case which identifies risk, cost implication and income implications To support production of well - balanced business cases for all service developments or service changes including resource implications, capital requirements and full costs as well as income opportunity and efficiency gain To support and develop a focus on the profit and loss account for the directorate, which supports the focus of the Directorate, as a Service Line Work with General Managers, Business Managers and commissioning leads for services to support the successful delivery of the business plan, and ensure awareness of stakeholder priorities within the CSL, as part of informing the business and strategic planning for services To be aware, of relevant National, Local and internal policy and guidance such as NICE, Specialist Commissioning, Procedures of low clinical value.

The post holder is responsible for the effective coordination of specific projects and service developments within Women’s services.

This will include ensuring that all financial and operational activity and information objectives are achieved within agreed deadlines together with effective day to day support to the management teams.

The post holder will provide clear managerial support to the Service Management Team and clinical Service Leads, in the delivery of activity targets and best practice tariff.

The post holder will support the line management of back office and front of house A&C teams

The post holder will contribute and be intrinsically involved in the development of service developments reflecting those in the Business Plans and will support the development of business opportunities for Women’s Services .

To work in partnership with the Senior Management Team and Clinical Directors in delivering the objectives of the Division Service.

To be clear about service direction and approach in all aspects of service development

To facilitate and drive change across the Directorates in line with the Divisional change agenda and to do so in conjunction with Management team colleagues and service leads

Ensuring that all staff understand the best practice tariff pathways, targets and systems and to support staff in the delivery of those targets

To assist with Auditing, Report writing and Business Case development for Women’s services.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Full details are available within the Job Description, but the core function of the role is as below

To contribute to the development of a viable business plan for the Directorate and to represent the directorate objectives in that business plan.

To support the financial performance of the directorate liaising with the Directorate Accountant; maintaining expenditure tolerances and ensuring the directorates maximise the income targets identified in the budget

Support the delivery of the cost improvement and productivity programmes identified for the directorates as part of the Directorate plan

Assist the Service teams to manage within their establishment and ensure that across all directorates the use of agency and locum is by exception

Ensure any changes to establishment, replacement of positions and development of cover are properly documented and presented in a justification case which identifies risk, cost implication and income implications

To support production of well - balanced business cases for all service developments or service changes including resource implications, capital requirements and full costs as well as income opportunity and efficiency gain

To support and develop a focus on the profit and loss account for the directorate, which supports the focus of the Directorate, as a Service Line

Work with General Managers, Business Managers and commissioning leads for services to support the successful delivery of the business plan, and ensure awareness of stakeholder priorities within the CSL, as part of informing the business and strategic planning for services

To be aware, of relevant National, Local and internal policy and guidance such as NICE, Specialist Commissioning, Procedures of low clinical value.


This advert closes on Tuesday 27 Aug 2024

At OFG, we work smarter so you can spend more time doing what makes you happy!

Are you an innovative Headteacher committed to improving the lives of pupils and young people?

We are looking for a Headteacher for our New Options School - Claystone School in Luton, Bedfordshire. The school will have capacity for 48 pupils ages 4-16 years old and is due to open March 2025. We're recruiting for a Headteacher to help set up and grow our new school from September 2024.

Our New Options School will cater for pupils who have ASC and Complex Needs.

Up to £80,000 per annum, depending on experience (not pro rata) - and performance related bonus.
Monday to Friday
Term Time only
Permanent
Through your knowledge and passion, you will have a real impact on the lives of pupils and young people. As Headteacher you will provide effective leadership and management of the school that ensures the school meets its aims and objectives and operates within the overall strategy and guidelines of Options Autism.

About the role

As a Headteacher, you will promote a relentless focus on high quality, creative learning, delivering our pupils educational needs, maximising pupil achievement, and their ability to develop.

As Headteacher you will have an infrastructure of support from central services for Finance, Resourcing, HR and IT including a network of supportive Headteachers from other schools alongside central school improvement support.

Key Responsibilities:

Outstanding outcomes for pupils and young people that are a reflection of their needs, abilities and aptitudes.
A safe environment that protects the welfare of pupils and young people and staff in the school.
Meeting all statutory requirements as defined by the DfE, Ofsted and other external bodies and achieving the highest inspection ratings possible.
​A motivated staff group that is fully engaged in the goal of achieving excellence in all areas of school life and who are committed to continuing personal and professional development.
The commercial success of the school as defined by 100% occupancy, the rigorous management of costs and the development and implementation of growth plans as appropriate.
Effective strategic and operational planning, that includes self-evaluation, school improvement and delivery.
A shared vision, that fits within the overall Options Autism strategy, which inspires and motivates students, staff and all other members of the school community.
Essential Criteria:

At least three years’ experience as a senior leader in either mainstream or special educational needs schools.
Qualified Teacher Status or Equivalent.
Willingness to extend personal and professional development.
Ability to lead and provide a clear vision.
Appreciation and understanding that leadership and management of school encompasses processes contributing to pupil outcomes, staff motivation, keeping pupils safe, filling the school with pupils, managing costs, meeting regulatory requirements and applying growth plans as appropriate.
Please see job description for more details and information.

To learn more about Outcomes First Group, Acorn Education and Options Autism please visit our website for more information: https://www.outcomesfirstgroup.co.uk/

Why join Options Autism?

Benefits

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Support the Service Manager and clinical service line on a day to day basis. Managing and co-ordinating the medical workforce within T&O Work alongside the medical staffing team to ensure all level of medical rotas meet service need To develop, implement and maintain robust systems and processes for managing the medical workforce in T&O Managing the review and approval of timesheets and extra duty claims To work with finance and human resources to regularly reconcile actual to planned expenditure and to ensure accurate payment of medical staff. Development and maintenance of action logs for executive service line reviews and service line business meetings To be responsible for the day to day co-ordination of the Theatre schedule for T&O To maintain service delivery timetables to ensure all clinical requirements can be met

Full details of the role will be found in the attached JD. Key responsibilities>To provide guidance and support to Clinical Directors, Head and Deputy Heads of Nursing and Matrons and teams across the clinical service line and promote continualimprovement in quality, performance and delivery of Trust objectives.>To work collaboratively with the leadership team in delivering specialty and trust objectives.>Support the General Manager in establishing the accountability structures within the clinical service line ensuring that responsibility is delegated appropriately so that decisions can be taken as close to service provision as possible.>Manage and motivate staff to deliver and improve services so meeting the needs of patients.>In conjunction with the General Manager, develop the business and planning processes to deliver services to required standards and within the available resourcebase.>Work collaboratively with Business partners to ensure effective financial, quality and workforce planning that meets the needs of both current and future service developments.> Ensure that all staff receive appropriate education and training opportunities which supports the workforce strategy and therefore, the strategic aims of the Trust

About the job
Salary: £36,648 - £39,186 a year pro rata
Hours per week: 37
Contract type: Fixed Term until 31st March 2026

This position is available as a secondment opportunity until 31st March 2026. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.

Are you passionate about making a difference in the lives of people with Physical Disabilities, Autism, Aspergers and Profound Multiple Learning Disabilities? Do you thrive in dynamic environments where your leadership can foster a cohesive, supportive community? If so, we have the perfect opportunity for you!

Support to Live Well is a service which enables and supports people, families and carers to lead a better everyday life. The service is provided to people assessed to need support under the Care Act 2014 including people with Learning Disabilities, Autism, Asperger’s, PMLD (Profound Multiple Learning Disabilities), Physical Disabilities and people at risk of potential Challenging Behaviour.

The aim is to support the Council priorities to enhance skills and education, support safe, strong and cohesive communities and improve health and wellbeing. People are supported in a truly person-centred way with their full involvement and that of families and carers.

We focus on individual strengths and personal development to enable people to fulfil their aspirations. Our commitment is to support families / carers with their caring responsibilities as well as enabling them to lead their own lives.

The Deputy Team Manager will provide management and leadership support to the Support to Live Well Manager. This role has specific responsibilities for the transition of young people from children services to adult services. This is a crucial post that operates cross functionally collaborating closely with care management professionals, education providers and children’s services. The aim is to ensure that the young person’s experience is seamless and positive, based on a “life course approach”.



Please note this role does not attract sponsorship.

About you
We are looking for a passionate, agile, and dynamic Deputy Team Manager. You'll need in-depth experience within social care environment and proven experience of managing or supervising staff.

You’ll be able to inspire and motivate your senior staff to deliver a high-quality service which is continuingly evolving to meet current and future demand.

Your knowledge of the needs of Older Persons and individuals with Learning Disabilities, Autism and Behaviours that Challenge will aid you in making sound professional judgements and deliver better outcomes for the individual and service.

We do ask that you have a management qualification equivalent to Level 4 within social care management or equivalent relevant experience.

If you would like to a discuss this role, please contact LBC Recruitment at recruitment@luton.gov.uk

About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Benefits
We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

Proud member of the Disability Confident employer scheme

Service Care Solutions are working in partnership with our established client to recruit an experienced Regional Account Manager in the Luton area. Founded in 2001, our client are the UK's market-leading supplier of rapidly installed, portable CCTV systems backed by a fully managed service. The cameras deliver live and recorded video via mobile networks and are specifically designed for temporary security or targeted surveillance applications. Our client service an array of industries including Construction, Transport and Utilities amongst others.

The service are seeking a passionate, target-driven and self-motivated Regional Account Manager who can services and maximise existing business whilst having the ability to generate new business opportunities. This is a B2B opportunity with the successful candidate being expected to cover the Kent, Essex and South Sussex areas.

Job Purpose: Regional Account Manager

Salary: £40,000-£45,000 per annum + up to £15k OTE (£60k in first 12 Months)

Location: Luton (Remote/Hybrid Working available)

Working Hours: Monday to Friday, 08:00-17:00

Contract: Full-time | Permanent

Key Responsibilities:

• Attend meetings booked by yourself or the BDE Team and fully explore the customers' needs/requirements.?
• Demonstrate the most relevant products and services that will support the customers' needs.?
• Identify new sales opportunities either to book yourself, whilst supporting the BDE Team with contacts and project opportunities to book meetings on your behalf.?
• Explore and develop all commercial opportunities for the company.?
• Maximise revenue and profit in every commercial opportunity and negotiate on the best possible commercial terms.?
• Achieve your KPIs and strive to exceed headline activity.
• To carry out any other duties necessary for the smooth running of the function.
  

Essential

• Full UK Driving License
• Minimum of 3 Years previous experience within an Account Management role
• Previous experience within Utilities, Construction or Transport sectors
• Understanding of short sales cycles and experience maintaining a strategic portfolio to suit

Benefits

• £150 Welcome Bonus, paid via Service Care Solutions
• Achievable Individual Bonus of up to £15k OTE
• Company Car Allownace
• 23 days Annual Leave, plus Bank Holidays (Increases with length of service from Year Two)
• Excellent Career Progression opportunities
• Simply Health, Denplan and Employer Assistance Programme
• Employer pension contributions increase with length of service
• Regular company-wide socials and activities

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Welcome Bonus - We are offering a Welcome Bonus of £150, paid after completion of four weeks in your new placement.

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

Head of Adults Social Care

Service care Solution are currently recruiting for the Head of Adults Social Care for Operations and Integration with Luton Borough Council.

To manage the Adult Social Care Assessment, Care Planning Teams and associated budgets, ensuring that the work is delivered to a high standard and within the nationally determined timescales.

Main Responsibilities

As the Head of Adults Social Care, some of your responsibilities will be:

• Review S75 arrangements for the provision of MH social work which LBC has delegated to ELFT

• Put in place interim performance measures and specification for the current year 23/24 based on existing arrangement and precious specification

• Ensure that all elements are monitored, and work closely with LBC & ELFT colleagues to rectify any performance and data collection issues

• Lead on the development of a new S75 Partnership Agreement between LBC and ELFT working closely with strategic leads in each organisation

• Review financial arrangements underpinning the s.75/contractual arrangements and work with the Trust and LBC to ensure costs are in balance with contract value, in particular supporting the development of a plan to mitigate AMHP overspend

Requirements:

• Substantial experience in a relevant social/health care field, including demonstrable experience at a management level
• Substantial experience of preparing and managing large and complex budgets and involvement in policy development and planning processes
• Able to work flexibly to attend evening meetings and provide presentations.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

If you are interested in the Head of Adults Social Care role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Proud member of the Disability Confident employer scheme