Total 22 Manager level Customer Service job vacancies in Slough, SL2 2DH

The role is responsible for a range of professional leadership duties including the operational and service line management of the waiting lists and clinic/diagnostic capacity within their designated area of responsibility as well as ensuring that administrative processes are co-ordinated and managed to deliver both governance and performance functions. There is also an expectation that the role supports the flow of patients and leads operationally on delivering this function across the medicine wards. The post holder will be responsible for the coordination and review of performance monitoring, clinical governance reporting, project work and the development of business plans/production of reports as required. They will be required to take remedial action where necessary, suggest improvements and propose and implement new ways of working. Through their own work and managing the work of others, the post holder will ensure that Directorate plans, systems, structures and processes for managing clinical quality, risk, controls assurance and local patient and public involvement initiatives are in place, and that these are carried out and managed efficiently. The post holder will be directly responsible for co-ordinating others to deliver timely and effective business support across the area of responsibility.

To Support the Matron and inpatient ward manager to ensure that high quality patient focused care is delivered within the Childrens and Young Persons Day Unit (CYPDU), surgical day case and Childrens Outpatient Department. To actively participate in the day-to-day clinical and operational management of the service. To act as an expertly skilled clinical nurse, leader and role model whilst providing direct quality patient care. To utilise expert clinical judgement, decision making and skills in relation to the assessment and management of children within the service. To work within the Child and Young Persons Day Unit, Childrens Outpatients and surgical teams on nursing issues and management of clinical governance issues. To participate in the supervision, teaching, mentorship and appraisal of pre and post registration nurses. To work collaboratively with the multi-professional team and inpatient ward manager to ensure the delivery of high quality service provision. The post holder will be required to work flexibly to achieve the key responsibilities of the post. To maintain and support the efficient use of physical and /or financial resources. Please see Job description and person specification for full details

Scheme Leader - Rotherham - £11.62 per hour

Typical Shifts are: Monday - Sunday 7am - 2pm, 2pm - 9pm, 9pm - 7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Scheme Leaders with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Scheme Leader to join us in leading our supported living service's in Rotherham. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Scheme Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Scheme Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Scheme Leader having both the right experience and the right values. This is why at this service our Scheme Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Registered Manager - Care

Location: Slough, SL1.
Salary: £37,000 - £42,000 negotiable dependent on experience. Achievable and generous bonus scheme based on business growth and on-call work.
Contract: Full time, permanent. 28 days (inclusive of bank holidays) plus Birthday paid leave.

Our client is looking for an experienced, focused and determined Registered Manager to run and manage their domiciliary care office in Slough. Our client is very invested in the expansion of the domiciliary care business and have an existing temp agency business.

The successful applicant will develop positive relationships with external stakeholders such as CQC, Social Services, relatives and the local Safeguarding team; and also motivate and develop staff. You must have or be able to develop good relationships with the local council, and must be interested in developing the private market.

This is a fantastic opportunity to join dedicated and driven owners during a very exciting time. It will be both challenging and rewarding and you'll be able to develop professionally.

Registered Manager - Main Duties & Responsibilities

- Promoting positive and Person-Centred support for all service users.

- Managing risk appropriately and safely.

- Leading and developing staff across all functions.

- Implementing and managing of audits and quality assurance structures; ensuring a culture of “analyse, review and improve”.

- Safe recruitment, selection and retention of staff.

- Employee relations, including staff communications, managing absence, disciplinaries, grievances and sickness.

- Being highly responsive and proactive when referrals are received.

- Actively ensuring that the office increases weekly hours as rapidly as possible by utilising links with the local community, and positively marketing the office.

- Managing budgets in line with business requirements.

- Oversee compliance in line with policies, procedures and regulatory requirements.

- Remote on-call work which in time will be split between other members of the management team.

Essential Criteria

- Minimum of 3 Years' experience as a Registered Manager of a similar environment; and at least 12 years of experience in the care industry.

- NVQ (or equivalent) qualified - not essential

- Must have a resilient character, with high standards of probity and integrity.

- Strong leadership skills in managing and motivating staff.

- The ability and drive to be caring and supportive of service users and their relatives.

- Good knowledge and literacy of Microsoft Office (Excel, Word and Outlook as a minimum).

If you feel you have the skills and experience to be successful in this role then click “Apply” today to submit your CV!

What skills and experience we're looking for

Can you make a difference to students finding mainstream challenging?

Slough and Eton is looking to relaunch our Shepherd Centre in January 2025 and as such we are looking for a qualified teacher to successfully lead and manage the Centre. The Shepherd Centre will offer a small group of our students, that have found learning in a large, mainstream secondary school challenging, time in a smaller setting on site. They have a personalised curriculum designed to help them be ready to reintegrate successfully back into the mainstream. The curriculum helps them to re-learn successful behaviours for learning whilst continuing to access the wider curriculum.

You would be expected to lead on all aspects of the Centre, including internal referrals, providing the lead on a personalised curriculum and planning the successful reintegration back into mainstream lessons and the school.

We are relentlessly focused on ensuring great teaching, learning and experiences are at the core of what we do in line with our mantra: Work Hard, Be Nice, No Excuses.We value experienced teachers joining our staff team as much as we do those new to the profession and encourage teachers at all stages of their career to apply. We also welcome applications from colleagues who may wish to explore flexible working arrangements. Previous SEND experience would be a significant advantage.

What the school offers its staff

Slough and Eton is a great school in Chalvey, Slough and is easily accessible via the M4/A4 and only a 20 minute walk from the Elizabeth Line at Slough train station.

If you are interested in finding out more then please do watch our video and read the welcome letter from our Headteacher. We encourage you to visit our school too. To arrange a visit please email vacancies@slougheton.com or phone us on 01753 520824 and ask to speak to our HR Manager.

We are committed to safeguarding and promoting the welfare of children. This post is subject to satisfactory references, Disclosure & Barring Service (DBS) check and evidence of essential qualifications and proof of legal working in accordance with the Asylum and Immigration Act 1996.

You can apply online via this website or you can apply via our application form that can be found on our school website. When applying please ensure that you address why you are applying for this particular role and why our school. Generic supporting statements are rarely shortlisted. Completed applications can be sent to Kirstin Sutherland, HR Manager at vacancies@slougheton.com. CVs alone will not be accepted as a valid application.

Closing date: Friday 18th October (9am)

We reserve the right to interview promising candidates prior to this date if applications are received early.

NO AGENCIES PLEASE

Commitment to safeguarding

We are, of course, committed to safeguarding the welfare of our students and staff and will conduct all necessary DBS checks as part of our recruitment process.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Description

Nursery Manager

Salary: £30,000

40 hours per week

Shift times: 8:00-17:00

We are seeking a skilled and passionate Nursery Manager to oversee the daily operations of our client's vibrant and inclusive nursery. The successful candidate will be responsible for maintaining a safe, nurturing, and stimulating environment for young children to learn and grow.

Qualifications

• Experience in a managerial role within an early childhood education setting.
• Level 3 in Early Years or above
• Strong leadership and communication skills, with a focus on promoting diversity, equality, and inclusion.
• Knowledge of regulatory requirements and best practices in early childhood education.
• A genuine passion for supporting the holistic development of children and creating a welcoming, inclusive environment.

Responsibilities

• Oversee the day-to-day operations of the nursery, ensuring compliance with all relevant regulations and guidelines.
• Lead and support a team of educators and staff members, fostering a culture of diversity, equality, and inclusion.
• Develop and implement engaging and developmentally appropriate curricula and activities for children of varying ages.
• Build strong partnerships with parents, ensuring open communication and collaboration in support of every child's individual needs.
• Manage administrative tasks such as budgeting, scheduling, and maintaining records in accordance with best practices.

If you are passionate about providing high-quality early childhood education in an inclusive and supportive environment, we encourage you to apply for this rewarding opportunity.

Reference: WILL79494/AM

INDCHI

To Support the Matron and inpatient ward manager to ensure that high quality patient focused care is delivered within the Childrens and Young Persons Day Unit (CYPDU), surgical day case and Childrens Outpatient Department. To actively participate in the day-to-day clinical and operational management of the service. To act as an expertly skilled clinical nurse, leader and role model whilst providing direct quality patient care. To utilise expert clinical judgement, decision making and skills in relation to the assessment and management of children within the service. To work within the Child and Young Persons Day Unit, Childrens Outpatients and surgical teams on nursing issues and management of clinical governance issues. To participate in the supervision, teaching, mentorship and appraisal of pre and post registration nurses. To work collaboratively with the multi-professional team and inpatient ward manager to ensure the delivery of high quality service provision. The post holder will be required to work flexibly to achieve the key responsibilities of the post. To maintain and support the efficient use of physical and /or financial resources. Please see Job description and person specification for full details

About the Role

The Home Manager is responsible for the care and commercial management and profitability of the Home in accordance with Maria Mallaband Care Group policies and procedures and all external regulatory requirements.

This includes the efficient and effective day to day running of the Home, developing exceptional personalised service for every service user and their loved ones, management of all staff and developing positive working relations with external stakeholders. This is a fundamental role within Social Care.

All our Management roles come with a competitive salary package plus a bonus based on KPI’s. (This will be discussed in full at interview)

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

For any Home Managers looking to relocate for their next role, we offer a £2000 relocation package. (T&C's Apply)

About You;

We are looking for a Home Manager with the following skills, qualifications and experience:

• A qualified RGN/RMN with a valid NMC pin number
• Previous experience working as a registered home manager in a Care Home environment is desirable but not essential.
• A committed and organised approach.
• We require an excellent communicator with experience in leading and motivating staff members.
• A good understanding of Regulatory Compliance and the ability to demonstrate delivery of a quality service

If you would like to use your care experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

Our Benefits;

• Discretionary bonus linked to Care Homes and individual performance
• Private medical cover (Bupa) single cover company funded*
• 4x salary life assurance – company funded after 6 months service
• Pension Scheme with Royal London
• Personal car leases via salary sacrifice**
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Early Pay – Access to earned pay prior to payday
• 25 days holiday plus bank holidays
• Holiday Flex – purchase additional holiday**
• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Proud member of the Disability Confident employer scheme

An established manufacturing mechanical company in Kidlington are looking for a Customer Logistics Supply Manager assuring a stable supply of the highest quality components and materials provided at competitive prices.
This strategy has three key elements: Quality, Cost and Delivery and works directly with a global supply base to ensure customers receive only the highest quality approved materials and components.
Cost: By consolidating requirements, utilising innovative supply chains and storage solutions the Material Management Division ensures that best price solutions are constantly offered to our customers.
Delivery: Consolidation from our major suppliers helps to assure an uninterrupted supply of components and materials - with priority of supply, cross inventory availability and efficiencies in order, receipt, storage and dispatch processes.
Description/Overall purpose of the Job

• To coordinate the operation of a product area within the Material Management Division as specified by the Segment Manager.
• To support the Segment Manager, supporting Senior Management in the implementation of Company Policy and Procedure.
• To identify and develop new opportunities in conjunction with suppliers and customers.
• To achieve maximum results and gross profit while also considering quality and delivery performance
• To contribute towards the out of hours support

Main responsibilities

• To provide necessary support to senior Management in pursuance of overall Divisional and Company targets and objectives.
• To develop, maintain and improve successful relationships with the Supply Chain Partners and Customer.
• Develop and maintain a teamwork approach to working with colleagues.
• Demonstrate appropriate Commercial awareness in all business activities ensuring that the commercial position is adequately safeguarded at all times.
• Recognise potential new business opportunities and highlight such potential opportunities to Senior Management.
• Ensure authorisation of business transactions, customer quotations, purchase orders and charging instructions within Company Policy and deadlines.
• Act as the main point of contact for all supplier and customer inquiries, attend necessary meetings, and advocate for the customer's voice internally.
• To identify and resolve issues of a problematic nature at onset where possible through discussion / negotiation with the supplier / customer base.
• To ensure that customers are fully aware of any supply issues which may compromise production.
• To ensure the application of SAP AiO & EC2 consistent with the training received and all work instructions within your possession.
• To be capable of providing temporary holiday cover for various product areas or platforms.
• Enhancing customer satisfaction through active contribution.
• To be able to perform on-call duties out of regular office hours, covering both office and warehouse functions and annual training.

Knowledge and Skills

• Capable of effectively communicating ideas and information to a diverse range of internal and external audiences, utilising both written and verbal communication methods.

• Customer-centric mindset, ensuring the customer's viewpoint remains the highest.

• Able to organise time and resources effectively to achieve goals and objectives.
• Proficient in analytical and problem-solving skills.
• Ability to work independently and handle multiple tasks.
• Proficient in both Microsoft Office and Google Workspace, with a proven track record and comprehensive understanding of their functionalities and features.
• Experience with SAP systems.
• Positive, self-motivated, enthusiastic and flexible.
• Proficiency in handling stress and approaching challenges with a positive mindset.
• Compliance with procurement, competition law and legislative requirements
• Familiarity with regulations for logistics staff (not limited to awareness of suspected unapproved parts, applicable quality systems, bonded warehouse.
• Understanding contracts with all constraints.
• Autonomy synthesis and coordination skills.
• Enhanced knowledge on the UK Customs and export regulations, familiarity with shipping hazardous goods.

• It would be advantage if you can speak French or German
• Due to the nature of this position, you will need to pass a DBS & SC Check

• You must meet any/all requirements of Export Compliance Regulations.
• Eligibility to work in the United Kingdom & have a full UK Driving License

On top of your competitive base salary, you will have access to the following benefits:-

• Private Medical Insurance (Bupa) - single cover for employees paid by the company
• Pension: Employees are auto-enrolled into the Airbus Group UK Retirement Fund. Initially, client contributes 6%, employee 4% basic
• Share Incentive Plan and ESOP. Annual share schemes at company discretion.
• Success Share, Discretionary Group bonus scheme (conditions apply)
• Bikes to Work (up to £3,000) (employee purchase scheme)
• Technology (employee purchase scheme)
• Mydrive (employee car purchase scheme)
• Den-Plan (employee purchase scheme)
• Health-care Cash Scheme
• Personal Accident Insurance (employee purchase scheme)
• Health Assessments
• Travel Insurance
• Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)

An exciting new job opportunity has arisen for a dedicated Deputy Care Home Manager to manage a residential care home based in the Torpoint, Cornwall area. You will be working for one of UK’s leading health care providers

This is a residential service to support the specific needs of people with autism to enable each individual to reach their fullest potential within a safe environment

**To be considered for this position you must have an NVQ Level 3 or 4 in Health & Social Care or equivalent**

As the Deputy Manager your key responsibilities include:
• Dedicated to undertaking the deputy management of supporting people with learning disabilities and other complex needs, your team will support service users in your care to achieve their goals in life and will actively seek out opportunities for them to develop their skills and confidence through a variety of staff involvement, activities and other initiatives
• You will effectively lead and inspire your team to provide the highest quality person-centred support and care
• Be responsible for delivering best practice in social care whilst continually developing the service
• You will have the opportunity to use your skills in an environment where the effective management of people and processes will be critical to the services success

The following skills and experience would be preferred and beneficial for the role:
• Commitment to delivering high quality care
• Previous deputy managerial experience in a similar environment
• Strong working knowledge of regulatory standards
• Fine tuned decision making skills
• Excellent organisational and communication skills
• Flexibility and strong “can do” attitude

The successful Deputy Manager will receive an excellent salary of £13.50 per hour and the annual salary of £28,080 per annum. This exciting position is a permanent full time role for 40 hours a week working through Day Shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave including bank holidays
• Online benefits and cash back rewards
• Cycle to work scheme
• SMART Pension option

Reference ID: 5525
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

We are looking for an enthusiastic and creative practitioner to join our adult community learning disabilities service Intensive Support Service (ISS) as the new B7 Team Leader. The ISS is a small MDT working across Norfolk and Waveney in partnership with our colleagues at Hertfordshire Partnership NHS Trust comprising of a medic, SaLT, OT, Psychology and registered and non-registered nursing roles.



The ISS provides 7 day a week support 09:00 - 17:00 delivering care and treatment to those adults at risk of placement breakdown and admission to hospital.

The work is challenging and rewarding and you will be joining an experienced and supportive operational management and professional leadership team focused on delivering the best care and treatment we can with the recourses available.

We have given Norwich as the base for this post, however, there is flexibility as to where the successful applicant will be based, we have 5 offices across Norfolk that could be used as a primary base to suit your needs.





· The post-holder will be responsible for the clinical, managerial and professional leadership of the Intensive Support Service (ISS) across the county of Norfolk. They will be responsible for the management and clinical direction of ISS clinical staff ISS to provide an intensive specialised community care for people with learning disabilities. They will also be responsible for a defined caseload of patients with complex health needs, using evidence based/patient principles to assess, plan, implement, monitor and evaluate interventions to meet the needs of the person with a learning disability and additional complex mental health/behavioural needs.

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Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/



Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title

To be professionally and legally responsible and accountable for all aspects of the post holder’s work, including the management of people under the post holder’s professional care.

· Using investigative and analytical skills undertake comprehensive and specialist nursing assessments as required.

· To work closely alongside members of the Specialist Community Learning Disabilities Team within the wider framework of the multi-disciplinary learning disability service.

· Using advanced skills in both verbal and nonverbal communication, undertake assessments with individuals whose presentation is complicated by factors associated with learning disability e.g. sensory impairment, challenging behaviours, mental health issues, and physical disability.

· To ensure that core learning disability nursing skills, knowledge and experiences are maintained whilst focussing on and developing additional knowledge and skills on the core pathway deliverables.

· Offer patient focussed specialist education, training, awareness of supporting patients and advice to patients, carers, other professionals and voluntary organisations.

· To act as a CPA coordinator as appropriate.

· Formulate individualised intervention plans, negotiating nursing goals with the individual and others as appropriate, using advanced clinical reasoning to select from a range of options those which best meet the needs of a person.

· To plan and implement group work where evidence, clinical judgement and needs of the individuals indicate this is the best course of intervention.

· To assess capacity, gain valid informed consent and have the ability to work within a legal framework where people lack the capacity to consent to treatment.

· To monitor, evaluate and modify intervention in order to measure progress and ensure effectiveness. To supplement this with the use of an outcome measure where appropriate.

· To apply a good level of understanding of the effect of disability, and provide training and advice to people themselves, family and paid carers, and multi-disciplinary team colleagues on lifestyle changes and adaptations to the client’s social and physical environment.

· To attend and participate in review meetings, taking formal minutes as necessary.

· To promote access to mainstream services, supporting other professionals understanding of learning disabilities and reasonable adjustments.

· To support individuals to complete their health books or health passports as required.

· To be responsible for the equipment used in carrying out clinical duties, and to adhere to department and Trust manual handling policies, and to ensure the safe use of equipment by others.

· To be able to communicate with people who do not use speech, using alternative forms of communication.

· To establish strong communication networks with people who use the service, carers and other health workers and agencies.

· To promote awareness of the Learning Disabilities Nursing and the ISS roles and care pathways within the specialist Community Learning Disabilities Services, the Trust, other professionals and with people with learning disabilities and their carers.

· To represent the ISS at appropriate meetings as requested by NCHC Senior Managers.

· To provide effective guidance, supervision and appraisal for the staff within the ISS service to manage their performance, ensure competencies are met and ensure they provide the highest quality of service.

· To ensure that ISS Staff adhere to the Trusts supervision policy and provide regular clinical supervision for the staff in the ISS.

· To participate in Clinical Governance, Research and Development and Audit activities as required by line manager.

· To provide observation opportunities for prospective Learning Disability Nurses career candidates, students from other health professions and non-health related individuals as requested by managers.

· To support colleagues to provide practice placements for Community Learning Disability Nursing students, as required.

· To manage the ISS resources effectively.

· To work with the Team Managers to ensure appropriate high quality local and county Specialist Community Learning Disabilities Services are being delivered in line with the services specification and in an efficient, safe and evidence-based style.

· To collect, input and monitor own and other ISS staff’s caseload data and report to line manager as required by the Learning Disability Service, Trust and DoH.

· To inform the Head of Service of any variations to service delivery, changing priorities and needs, and their likely impact in relation to the need for service development. To work to resolve these issues with relevant others.

· To monitor equipment levels in own service area and request new equipment as appropriate. To maintain a yearly stock-take of equipment in conjunction with local managers as required.

· To keep assessment, treatment and information materials and equipment up-to-date, safe (following infection protocol procedures) and in good order, informing the appropriate line manager of needs and opportunities identified.

· To maintain an up-to-date record of equipment loaned or prescribed to patients ensuring Trust’s policies and procedures are adhered to.

· To assist in the development of clinical standards, policies, procedures and further service developments.

· To be aware of and adhere to service policies, procedures and systems to be used.

· To participate in the operational development, planning, and implementation of policy and service development as part of the services Clinical Governance Group, leading on delegated projects as required.

· To ensure that up to date (own and other ISS Staff) written and electronic records are maintained in accordance with professional and NCHC/NCC standards, and these are reviewed regularly as part of the clinical supervision sessions.

· To maintain waiting lists in accordance with the services procedures and actively work to reduce these through innovative changes to service delivery and appropriate challenge.


This advert closes on Sunday 22 Sep 2024

Proud member of the Disability Confident employer scheme

To be professionally and legally responsible and accountable for all aspects of the post holders work, including the management of people under the post holders professional care. Using investigative and analytical skills undertake comprehensive and specialist nursing assessments as required. To work closely alongside members of the Specialist Community Learning Disabilities Team within the wider framework of the multi-disciplinary learning disability service. Using advanced skills in both verbal and nonverbal communication, undertake assessments with individuals whose presentation is complicated by factors associated with learning disability e.g. sensory impairment, challenging behaviours, mental health issues, and physical disability. To ensure that core learning disability nursing skills, knowledge and experiences are maintained whilst focussing on and developing additional knowledge and skills on the core pathway deliverables. Offer patient focussed specialist education, training, awareness of supporting patients and advice to patients, carers, other professionals and voluntary organisations. To act as a CPA coordinator as appropriate. Formulate individualised intervention plans, negotiating nursing goals with the individual and others as appropriate, using advanced clinical reasoning to select from a range of options those which best meet the needs of a person. To plan and implement group work where evidence, clinical judgement and needs of the individuals indicate this is the best course of intervention. To assess capacity, gain valid informed consent and have the ability to work within a legal framework where people lack the capacity to consent to treatment. To monitor, evaluate and modify intervention in order to measure progress and ensure effectiveness. To supplement this with the use of an outcome measure where appropriate. To apply a good level of understanding of the effect of disability, and provide training and advice to people themselves, family and paid carers, and multi-disciplinary team colleagues on lifestyle changes and adaptations to the clients social and physical environment. To attend and participate in review meetings, taking formal minutes as necessary. To promote access to mainstream services, supporting other professionals understanding of learning disabilities and reasonable adjustments. To support individuals to complete their health books or health passports as required. To be responsible for the equipment used in carrying out clinical duties, and to adhere to department and Trust manual handling policies, and to ensure the safe use of equipment by others. To be able to communicate with people who do not use speech, using alternative forms of communication. To establish strong communication networks with people who use the service, carers and other health workers and agencies. To promote awareness of the Learning Disabilities Nursing and the ISS roles and care pathways within the specialist Community Learning Disabilities Services, the Trust, other professionals and with people with learning disabilities and their carers. To represent the ISS at appropriate meetings as requested by NCHC Senior Managers. To provide effective guidance, supervision and appraisal for the staff within the ISS service to manage their performance, ensure competencies are met and ensure they provide the highest quality of service. To ensure that ISS Staff adhere to the Trusts supervision policy and provide regular clinical supervision for the staff in the ISS. To participate in Clinical Governance, Research and Development and Audit activities as required by line manager. To provide observation opportunities for prospective Learning Disability Nurses career candidates, students from other health professions and non-health related individuals as requested by managers. To support colleagues to provide practice placements for Community Learning Disability Nursing students, as required. To manage the ISS resources effectively. To work with the Team Managers to ensure appropriate high quality local and county Specialist Community Learning Disabilities Services are being delivered in line with the services specification and in an efficient, safe and evidence-based style. To collect, input and monitor own and other ISS staffs caseload data and report to line manager as required by the Learning Disability Service, Trust and DoH. To inform the Head of Service of any variations to service delivery, changing priorities and needs, and their likely impact in relation to the need for service development. To work to resolve these issues with relevant others. To monitor equipment levels in own service area and request new equipment as appropriate. To maintain a yearly stock-take of equipment in conjunction with local managers as required. To keep assessment, treatment and information materials and equipment up-to-date, safe (following infection protocol procedures) and in good order, informing the appropriate line manager of needs and opportunities identified. To maintain an up-to-date record of equipment loaned or prescribed to patients ensuring Trusts policies and procedures are adhered to. To assist in the development of clinical standards, policies, procedures and further service developments. To be aware of and adhere to service policies, procedures and systems to be used. To participate in the operational development, planning, and implementation of policy and service development as part of the services Clinical Governance Group, leading on delegated projects as required. To ensure that up to date (own and other ISS Staff) written and electronic records are maintained in accordance with professional and NCHC/NCC standards, and these are reviewed regularly as part of the clinical supervision sessions. To maintain waiting lists in accordance with the services procedures and actively work to reduce these through innovative changes to service delivery and appropriate challenge.

An exciting new job opportunity has arisen for a dedicated Deputy Care Home Manager to manage a residential care home based in the Torpoint, Cornwall area. You will be working for one of UK’s leading health care providers

This is a residential service to support the specific needs of people with autism to enable each individual to reach their fullest potential within a safe environment

**To be considered for this position you must have an NVQ Level 3 or 4 in Health & Social Care or equivalent**

As the Deputy Manager your key responsibilities include:
• Dedicated to undertaking the deputy management of supporting people with learning disabilities and other complex needs, your team will support service users in your care to achieve their goals in life and will actively seek out opportunities for them to develop their skills and confidence through a variety of staff involvement, activities and other initiatives
• You will effectively lead and inspire your team to provide the highest quality person-centred support and care
• Be responsible for delivering best practice in social care whilst continually developing the service
• You will have the opportunity to use your skills in an environment where the effective management of people and processes will be critical to the services success

The following skills and experience would be preferred and beneficial for the role:
• Commitment to delivering high quality care
• Previous deputy managerial experience in a similar environment
• Strong working knowledge of regulatory standards
• Fine tuned decision making skills
• Excellent organisational and communication skills
• Flexibility and strong “can do” attitude

The successful Deputy Manager will receive an excellent salary of £13.50 per hour and the annual salary of £28,080 per annum. This exciting position is a permanent full time role for 40 hours a week working through Day Shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave including bank holidays
• Online benefits and cash back rewards
• Cycle to work scheme
• SMART Pension option

Reference ID: 5525
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

You will work autonomously within the Trust, and must possess BACP, UKCP, or equivalent professional registration as you will be responsible for the systematic governance of psychological practice within the team.