Total 39 Manager level Customer Service job vacancies in Swansea, SA1 1AA

Main Duties of the Job: Formulate, implement, and monitor progress of the SUS and CC projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits. Provide administrative and project support to the Speaking Up Safely and Culture Change team. Organise and coordinate meetings, workshops, and events. Assist in the development and implementation of Speaking Up Safely and Culture Change strategies and initiatives. Maintain accurate records and documentation related to Speaking Up Safely and Culture Change projects. Liaise with internal and external stakeholders to ensure effective communication and collaboration.

Local Service Manager Position
Salary: £40,102.32 to £42,213.00 per year + benefits
Location: Salisbury, Wiltshire
Hours: 37.5 hours per week (Monday - Friday)

Time Recruitment is excited to partner with a well-established care provider that delivers supported living services across the UK. We are currently seeking a Local Service Manager to oversee the supported living services in Salisbury and Basingstoke.

The Local Service Manager will be primarily based at the Salisbury facility, with occasional travel to the Basingstoke service required every few months. These facilities provide support for clients facing homelessness, substance misuse issues, and mental health challenges, typically accommodating residents for up to two years before they transition to more independent living.

Benefits:

25 days holiday (30 after 5 years) plus public holidays.
Pension scheme with employer contributions.
Discounts from major retailers and health plans.
Life assurance and flexible working arrangements.
Cycle to Work scheme and extensive learning opportunities.

Responsibilities:

The Local Service Manager will lead service delivery and manage the team in collaboration with the Area Service Manager.
Build relationships with partners, stakeholders, and external agencies.
Oversee service standards and financial performance, managing the budget.
Recruit and develop staff while ensuring flexibility in working hours.
Ensure health and safety compliance.

Skills and Experience:

Management experience in a similar setting with strong leadership and problem-solving skills.
Excellent communication, calm under pressure, and a compassionate, hands-on approach.
Experience in personalized support for client development.
Proven ability to collaborate with statutory and voluntary partners.
Full, valid driving license required for travel.

To apply for the Local Service Manager position, please contact Jack at Time Recruitment today!

*Please Note, we are unable to offer sponsorship on this position*

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Assistant Customer Service Manager
Location: Macclesfield

Salary: £28,392

Excellent range of employee benefits

Are you passionate about delivering high-quality customer service and supporting seamless operations?

Join us at Sodexo as an Assistant Customer Service Manager, where you’ll assist in driving exceptional service standards and support the customer experience at our global pharma client site in Macclesfield.

Working closely with the Customer Service Manager, you’ll ensure our GXP areas operate smoothly, enabling us to create a vibrant and efficient workplace.

In this role, you’ll play an integral part in maintaining customer satisfaction by supporting various operational activities.This is an opportunity to showcase your service expertise, make a meaningful impact, and grow within a company dedicated to enhancing quality of life.

What you’ll do:

• Support the Customer Service Manager in delivering soft services across the designated area.
• Resolve customer complaints and foster high satisfaction levels.
• Aid in team appraisals, employee engagement, and managing performance records.
• Participate in audits, follow up on action items, and maintain internal compliance standards.
• Assist in implementing process improvements and service innovations.
• Respond to emergency calls as per protocols and escalate issues when necessary.

What you bring:

• Strong customer focus with the ability to motivate teams to achieve high service standards.
• Proven experience in professional communication and working with stakeholders of all levels.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good IT skills.
• An eagerness to learn about Facilities Management at a large GMP manufacturing site.

What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company that values you, offers purpose in your role, and enables you to thrive. In addition, we offer:

• A flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development
• Opportunities for career growth within a global leader
• Full training and protective equipment

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Apply today!

Catering Operations Support Manager required to support our beautiful homes in the Wiltshire ,Somerset & Dorset Area
Salary: Depending on experience
Country Court are looking for a Catering Operations Support Manager to support our Chef Managers & catering teams in our beautiful 5* care & nursing homes. You will be required to travel across our homes in the Wiltshire ,Somerset & Dorset Area, so you will need to have access to your own transport.
Have you considered working in hospitality in the care industry? We probably have the best working hours in the hospitality business, we don’t have late nights or busy weekends, its consistent throughout the week.
WHY WE’RE UNIQUE
We’re proud to be a family run business that’s grown over the years to a family of over 2800 employees and over 40 care homes. We are proud to be setting the bar and leading the way with exceptional care homes you’d expect for your loved ones.
THE CATERING OPERATIONS SUPPORT MANAGER ROLE
Within the Catering Operations Support Manager role, you can really make a difference to our residents’ lives. Some of your responsibilities will include:

Direct & support our Chef Managers & catering teams in all aspects of their duties
Demonstrate how to cook, prepare & present all meals to specification.
Guide the team how not to over produce meals by following the order sheets
Ensure daily, weekly & monthly due diligence is completed across our Homes
Cover the Chef or chef manager in some of the homes when required
Lead the training of Country Court Food Safety Manual
Financially develop and monitor the team
Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customer and colleagues.

ABOUT YOU
We want an experienced proactive inspirational leader, who can create a motivational culture in a high-pressured environment and ensure our residents are always delivered a 5* food experience.
You will …

Have Multi site experience.
Be able to effectively listen, establishing trust and ensuring contractual compliance through exemplary leadership.
Be able to take initiative and responsibility, committing to achieving growth by creating a culture of flexibility, adaptability and challenging the norm.
Have proven leadership skills
Ability to deliver & receive feedback
Excellent people management skills
City & Guilds 7061 or NVQ Level 2 in Catering for the Hospitality Industry
Ideally over 4 years’ experience in a similar role & environment
Access to your own transport

IN RETURN
You’ll be joining a family business and working alongside a real team-spirited group of people. You’ll also benefit from our generous range of benefits which include:

A rewarding job with exciting opportunities for career progression
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Catering Operations Support Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE: We are no longer accepting applications for sponsorship.

Service Desk Manager - Fareham, Southampton - £40,000 per annum

Do you have exceptional Customer Service experience and have previously managed a team within FM?

CBW are looking for an experienced Service Desk Manager to join an amazing team in Fareham.

Brief overview:

- Monday - Friday
- 8:30am - 5pm
- Permanent position
- £40,000 per annum
- Office based
- Parking available on site

Key Duties:

- Team Leadership: Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers exceptional service.
- Point of Contact (POC): Act as the main point of contact between the service desk and on-site service management, ensuring that all updates are communicated effectively to the team.
- Client Management: Manage client expectations by ensuring they are kept informed of updates, maintaining a high level of customer satisfaction.
- Coaching & Mentoring: Provide guidance and support to team members, coaching them to improve their skills and performance.
- CAFMs Management: Ensure the effective use of CAFM systems (Concept Evolution preferred) to track, log, and manage service requests.
- Financial Management: Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements.
- Continuous Improvement: Identify opportunities for process improvements, helping the team operate more efficiently and effectively.

Experience:

- Service Desk Experience: Minimum of 2 years managing a service desk in a fast-paced environment – Essential.
- Team Management: Proven experience in managing and leading a large team, with a focus on coaching and development.
- Facilities Management: At least 2 years of experience in the facilities management industry – Essential.
- CAFM System Experience: Experience with CAFM systems (Concept Evolution preferred) for tracking and managing work orders.
- Financial Proficiency: Comfortable raising quotes and issuing purchase orders, with attention to detail.

What We Offer:

- Generous Holiday Package: 26 days of annual leave plus bank holidays.
- Pension Contributions: Employer contributions to help secure your financial future.
- Career Progression: Opportunities for career growth as the team expands.
- Professional Development: Access to ongoing professional training and support.
- Supportive Environment: Be part of a friendly, family-owned business where your contributions are valued.

Customer Service Manager

Berkshire

Permanent

Up to £45,000

Customer Service Manager required by thriving international manufacturing company, for their site in Berkshire. The successful Customer Service Manager will develop and implement policies and procedures to ensure that customers have the best possible experience, whilst providing support and guidance to the wider team.

Main Duties: Customer Service Manager

• Promoting excellent customer service across the business.
• Acting as the escalation point for customers’ issues and queries.
• Providing support and guidance to the customer service team.
• Developing and maintaining policies and procedures.
• Authorising quotes and monitoring margins.
• Attending and contributing to production meetings.

The ideal candidate will be able to demonstrate the following: Customer Service Manager

• A background in a similar role in an engineering or manufacturing or equivalent environment.
• Electronics industry experience would be highly advantageous.
• Strong problem solving skills.
• Excellent relationship building skills.
• Proficient in Microsoft Office.
• Full driving Licence.

What we are able to offer: Customer Service Manager

• Enhanced pension.
• Bonus scheme.

If you are already a Customer Service Manager, Key Account Manager, Customer Account Manager, you may also be suitable for this role.

Please contact Anna Hinton 01453 829521 anna.hinton@omegaresource.co.uk

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

This is a management role within the National Probation Service (NPS).

The job holder will be responsible for managing an Approved Premises (AP). They will manage the practice of AP staff within the designated site and ensure the effective

management of risk posed by resident offenders.

Summary

The jobholder will manage the efficient and effective operation of the AP. They will supervise AP staff to ensure compliance with NPS strategy for use of AP. They will create and maintain a safe environment ensuring the safety of staff, residents, the public and the premises. They will offer support and cover to other teams/functions during periods of absence.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

The AP Manager will be expected to participate in an out-of-hours standby duty rota.

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318273
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £4000 allowance potential 10% bonus and 25 days annual leaveFull time, PermanentWorthing Delivery Office, Chapel Road, Worthing, BN11 1AA
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
Shift Patterns
Monday to Saturday with rotating day off, hours between 07:30
- 15:42, Flexibility is required due to operational needs
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Sunday 6th October. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Are you ready to take your career to the next level?We're looking for a dynamic and experienced Business Support Manager to join our team on a permanent basis.This is a fantastic opportunity to make a significant impact within a leading organisation, supporting operations across Surrey, Sussex, Kent, Berkshire, and London.

In this role, you'll work closely with our Account Manager to manage and control service offers for our clients, ensuring we meet performance, qualitative, and financial targets.You'll play a key part in driving recruitment, ensuring compliance, and fostering long-term profitable relationships with clients. Your strong HSEQ and HR knowledge, combined with your expertise in hospitality, will be crucial to your success. Additionally, experience with Sodexo systems such as Eprophit, drive, Right time will be highly beneficial.

We value operational excellence, continuous improvement, and employee engagement, and we seek a candidate who can support these values.Preferred candidates will have prior experience working with Sodexo and a proven ability to lead and motivate a high-performing team.

This role requires a valid driving license held for no less than 2 years, as it includes a mileage allowance or company car.You will be working Monday to Friday, with occasional Saturdays, supporting events and ensuring compliance in all areas.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

What you’ll do:

• To support the Account Manager to manage and control the service offers for the clients within the patch to the agreed specification and to the agreed performance, qualitative and financial targets, with dotted line responsibility to manage and control of the catering services and support services within the patch
• To be responsible for certain operating areas and support leading the managers to ensure they deliver against Key Performance Indicators
• Act as a representative of Sodexo within the defined operating area by the effective management of all Managers to ensure the delivery of both qualitative and quantitative results
• Foster long term profitable relationships with Clients to maintain existing business and identify new business opportunities by delivering operational excellence
• Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values
• Support with motivating and leading a high performing team to achieve their objective.
• Stand in for site managers when required

What you bring:

• Proven experience of developing profitable relationships.
• Broad Hospitality experience and business acumen and knowledge of external industry developments
• Experienced in leading company initiatives and change management processes
• Experience Systems that are in place
• Strong communication, and negotiation skills
• Excellent client relationship management
• Experience working in a standards/compliance environment
• ⁠Computer literate
• Previous Sodexo experience is desirable.

What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

At Sodexo, we're not just about food services; we're about creating exceptional experiences for every client we serve. We are seeking a strategic, dynamic Account Support Manager to steer our operations across multiple prestigious sites in the Home Counties and occasionally beyond. This role is a fantastic opportunity for those with a proven track record in contract catering and multisite management, looking to step into a role that prepares you for future leadership as an Account Manager.

You will act as a senior representative, providing stellar support to Account Managers and ensuring operational excellence across the Southern Independent Schools Division. With a focus on developing long-term, profitable client relationships, you will be at the forefront of negotiating contracts and driving new business opportunities.

This is more than just a job; it's a career path laden with opportunities to showcase your ability to influence and lead in high-stakes environments. Ideal candidates will have robust experience managing multi site /multi service units or large stand alone contracts and should be comfortable interacting with senior management, embodying confidence and gravitas during high-level discussions.

This role will cover Home counties (Berks, Bucks, Hertfordshire, Essex, Kent, Surrey- also Oxfordshire and Hampshire predominantly)

This role Offers:

• A competitive package including a company car, reflecting the seniority and importance of the role.
• A mostly Monday to Friday schedule, with the flexibility needed to cover sociable hours at boarding school functions.
• A supportive environment where you can grow your skills and advance your career through hands-on leadership and strategic project management.

If you're looking for a role where your expertise will be valued and where you can genuinely make a difference, then we want to hear from you!

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
What you’ll do:

• Provide and add support to the services to the agreed specification and to the agreed performance, qualitative and financial targets.
• Provide and add support in managing a team to increase the Client and Sodexo’s revenue opportunities i.e., cash sales, labour efficiency and generate the GOP expected at each site across the portfolio of business
• Nurture client relationships in order to stabilize & develop them for long term partnerships
• Recruit, induct and develop talented employees within the business portfolio and to manage poor performance.
• Identify opportunities for organic growth and new business.

For a full list of responsibilities please view the attached job description

What you bring:

• Track record of success in a similar role in a multi-site (3rd party) business.
• Proven experienced of developing profitable relationships for multi-site contracts
• Experienced in leading company initiatives and change management processes
• Ability to identifying and selling new business
• Strong communication and negotiation skill
• Excellent client relationship management
• Experience of working in a standards/compliance environment
  

Desirable

• Relevant qualification and training
• Broad commercial experience and business acumen and knowledge of external industry developments

What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

The purpose of the Estates Project Manager role is to support the Head of Property Investment to deliver and/or maintain an effective, efficient and sustainable estates portfolio supporting the needs of Corporate and Frontline Business Functions. The post-holder will report to the Estates Programme Manager (Senior Executive Officer) and will lead the delivery of small and medium sized property works projects. This may include major refurbishments, maintenance, Net Zero schemes and new build projects.

We manage the front-line visibility of properties that deliver services, such as driving test centres and enforcement road check sites. We will entrust you to work autonomously and oversee projects single-handedly, which will include managing the financial aspects and working within agreed budgets. You will work with a wide range of clients and service providers on a diverse Estates portfolio, supporting our commitment to putting our customers at the heart of everything we do.

Responsibilities include, but are not limited to:

Identify building/property related works and/or customer requirements, making recommendations and assessing priorities.
Responsible for interpreting requirements and translating into a concise and accurate Client Brief for issue to external Service Providers.
Be the Subject Matter Expert for property maintenance, project/works delivery and Construction Design and Management Regulations (CDM 2015).
Assess risks and issues and recommend solutions to protect/maintain building assets.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view

Are you confident in leading others?

Do you enjoy working collaboratively with different business areas?

Do you have a knowledge of VAT and the reporting requirements surrounding this?

If so, we'd love to hear from you!

The purpose of the Financial Control Manager is to effectively support the management of business relationships between DVSA and its stakeholders, delivering a quality, effective and efficient service, achieved by proficient use of the finance systems.

You will be required to manage a team responsible for a financial control function of the organisation leading by example and providing support to staff in delivering the required outcomes of the organisation. The functions are delivered in partnership with our outsourced shared services provider. As part of this, identify and build efficiencies in processes with a view to automate, simplify and standardise wherever possible.

A part of this role will be stakeholder engagement including engaging with project teams to scope out any new business system specifications, then to support in the development, testing and implementation of the new service. There will be a need to challenge project teams where requirements are not being met and negotiate solutions as well as to escalate significant issues.

As a member of the Financial Control team, you may participate across the full breadth of the team’s remit, acting as a SME or managing BAU activities.

The 4 main areas are Tax compliance and Payroll, Accounts Receivable, Cash and Banking, Accounts Payable.

Responsibilities include but are not limited to:

• Building and maintaining excellent working relationships with key stakeholders such as customers, shared services and DVSA managers in the delivery of a quality and consistent Financial Control service
• Providing expert advice and guidance on complex VAT issues across the agency
• VAT compliance
• VAT returns
• Manage team responsible for Travel Services including Corporate travel booking and Corporate procurement cards.
• General ledger account reconciliations
• Developing and maintaining databases to mitigate reporting gaps and support maintenance activity

Please see the Candidate Pack attached to this job advert for more information about the role and responsibilities.

About the role
We have an exciting new opportunity for a Housing Customer Liaison Manager to join us in London, where we are expanding our Customer Liaison Team to allow us to deliver a more proactive and visible service to our residents. This a full time, permanent role.

You will be managing the delivery of the Customer Liaison Service, for both homeowners and rental residents in the Thames North operating area, achieving positive outcomes for both Guinness, and our residents. You will be leading a team of up to 10 Customer Liaison Officers: developing, motivating, and managing performance. You will be a key contact for local stakeholders across the operating area, promoting Guinness and enhancing our reputation.

You will need a full UK driving licence for this role, as you will be predominantly mobile within your operating area.

What we are looking for
We are a customer-focused organisation, we know that how we do things is just as important as what we do. You will not only be highly self-motivated and experienced housing professional, but you will also have exceptional customer service skills and willingness to go the extra mile, to get the job done.

Essential

Experience of leading, managing and motivating remote teams in a high-performance culture.

• Experience in delivering exceptional service to a diverse range of customers through others.
• Experience of managing and prioritising resources effectively to meet demand.
• Ability to analyse data and draw conclusions to improve performance.
• Ability to present information in a clear and concise way to senior managers and other stakeholders, to support and influence decision-making.

Desirable

• Experience of housing, estates and tenancy management policy, practice, and regulation, including H&S.

In return for your hard work, we offer:

• Competitive salary - £48,415 per anum*
• Healthcare Cash Back Plan
• Performance Pay and Corporate Award
• Competitive Pension Scheme (up to 9% on a matched basis)
• Life assurance
• Employee Assistance Portal
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other retailers & leisure activities.

*The advertised salary includes a £4000 Local Job Supplement

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

Interviews will be held in our Central London office on Thursday 5th September

INGTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme