Total 139 Manager level Customer Service job vacancies in Telford, Midlands, TF2 9NN

MIS Admin Support & PA to Deputy Headteachers
Caludon Castle School
Grade 4: £25,183 - £28,624 pa Full time equivalent
Based on working 37 hours per week, 40 weeks per year the actual salary is £22, 413 - £25,475pa
Monday – Thursday 7.30am – 3.30pm,
Friday 7.30am – 3.00pm
Start date: January 2025
We have a fantastic opportunity for a MIS Admin Support & PA to join our team at Caludon Castle School. We are seeking to appoint an experienced administrator who will have responsibility for the co-ordination and arrangement of cover for absent staff as well as supporting our Data Lead, Examinations Officer and Deputy Headteachers with high quality administrative support.
This is a wonderful opportunity to gain some really valuable experience and to put your strong IT and administrative skills to the test, working closely with a range of stakeholders in a very professional, supportive and friendly environment.
We will be looking for excellent communication, IT and organisational skills, a discrete, professional, flexible, ‘can do’ attitude and the ability to prioritise and make sound decisions. You will be able to quickly establish credibility with a range of stakeholders. Equally important is the will to offer an outstanding customer service to all students and staff.
This fulfilling role will provide a wealth of developmental opportunities. Every day will be different and we will play to your strengths. We have a strong commitment to staff wellbeing and recognition through our wellbeing committee and people strategy, and offer a range of benefits which include the local government pension scheme, cycle to work, discounted gym membership, free parking and an employee discount scheme.
If you have the passion and determination to be valued part of our team, that has a desire to continuously improve, we would love to hear from you.
If you would like to arrange a visit to the school please contact Stacy Hands.Application deadline: 9:00am on Thursday 21 November 2024
Interviews: Wednesday 27 November 2024
If you have not heard from us within one weeks of the closing date for applications, please assume you have been unsuccessful on this occasion.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Please note, an online search may form part of this recruitment process following recommendations from Keeping Children Safe in Education (KCSIE) 2024.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via the Disclosure and Barring Service (DBS). The Trust is committed to safeguarding, promoting the welfare of children and young people and creating a culture of vigilance and expects all staff and volunteers to share this commitment and vigilance.

Registered Branch Manager - Marston Green/Birmingham £36,075 Depending on experience

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Branch Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Branch Manager to join us in leading our DCA Office in Marston. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Branch Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Branch Manager having both the right experience and the right values. This is why at this service our Registered Branch Manager should have previous in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Hours: 35 hours per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.


We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.


We have big ambitions and are looking for superstars to join us.


In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs.


You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.

You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.

You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.

To qualify for the role, you will have:

• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
• Experience in Housing Management & Maintenance
• Experience in Housing aid and advice
• Experience of working in a multi disciplinary team

The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.


Closing date for applications 20 November.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Sandwell Academy

Intervention Centre Manager

Term-time only, full time, hours negotiable

Competitive, dependent on experience and hours

Are you passionate about supporting young people through challenging times? Do you have the resilience, empathy, and commitment to help students reflect on their choices and build positive pathways? Sandwell Academy is looking for a dedicated Intervention Education Centre (IEC) Manager to join our team.

About Us:
At Sandwell Academy, we are guided by our core values: be brave, be kind, be proud. We are committed to creating a supportive and inclusive environment that fosters growth, respect, and achievement for all students. Recently, our new welfare system has reduced suspensions by promoting restorative practices and targeted interventions. Our IEC Manager plays a key role in this approach, helping students reflect on their actions and supporting their reintegration into the classroom.

The Role:
As our IEC Manager, you will:
* Supervise and support students in the Intervention Education Centre, ensuring a calm, respectful, and structured environment.
* Work with students one-on-one to help them reflect on their behaviour and develop strategies for improvement.
* Support students on a reintegration plan, preparing them for a successful transition back into their regular classes.
* Organise work for students in line with their daily timetable, ensuring they stay engaged with their curriculum.
* Update Heads of Year on students' daily progress, providing essential insights for ongoing support.
* Collaborate with pastoral, welfare, and teaching teams to create individualised plans for each student.
* Maintain accurate records and communicate with staff, students, and parents regarding progress and support.
* Foster a positive, restorative approach to behaviour that aligns with our school values.

Who We're Looking For:
* We are looking for someone who:
* Has experience in a pastoral, behaviour management, or similar role within an educational setting.
* Demonstrates empathy, patience, and strong interpersonal skills.
* Can maintain a calm and positive approach when working with challenging behaviour.
* Has excellent organizational skills and attention to detail.
* Shares our commitment to fostering a positive school culture.

Join our team and help make a difference in the lives of our students.

For more information, and to request an application pack, please contact Paul Hunt at Hays Education on
T: 07921583731
E:

Closing date for applications: Monday 25 November 2024

Please also see our recruitment site for more information about working at Sandwell Academy:
https://webmicrosites.hays.co.uk/web/sandwell-academy/

Sandwell Academy is committed to safeguarding and promoting the welfare of children so you will need to take an Enhanced DBS Disclosure. We are committed to promoting Equal Opportunities and therefore only applications submitted on the Academy's application form will be considered.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are working with an-award winning, renowned Retail business in Telford who are looking to recruit a Customer Services Manager on a permanent basis. This is an exciting and dynamic role in which there is a lot of scope for growth within the business. You will work collaboratively, engaging with stakeholders, colleagues, and customers.
Your new role
As a Customer Services Manager, your role will involve:


Lead the Customer Services Team.

• To recommend and deliver the implementation of new processes/projects to support business growth and continuous improvement.
• To monitor and optimise Customer Services team performance to reach a good level of business success.
• Influence the broader business on the importance of customer experience and report back to the Procurement teams on items that are problematic.
• Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
• Dealing with external companies that we partner with to deliver on key business goals.
• Working with the Customer Service Team Leader, you will coach and develop the skills of our Customer Service Advisors.

What you'll need to succeed

• Proven ability to motivate and manage colleagues, demonstrating influencing and persuasive skills, gaining buy-in from stakeholders.
• Demonstrable strong coaching and development skills.
• Proven ability to deliver on key projects.
• Proven ability to manage relationships across multiple stakeholders and oversee complex large-scale projects across cross-functional teams.

What you'll get in return

• A chance to build and grow a department in a rapidly expanding/award-winning company.
• Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service.
• Your birthday is off, so you always enjoy your birthday!
• We'll pay for your Marketing/management and other external training courses.
• Awards and Recognition Schemes; delivering above and beyond never goes unnoticed.
• Free Onsite Parking.
• Complimentary tea, coffee, chilled water and soft drinks.
• Free Eye Tests.
• Cycle2Work Scheme.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

About The Role
In your role as Head of Service at HC-One, you’ll value one thing above all. Kindness. It carries across every aspect of our Dementia, Nursing, Residential and Specialist Care homes. Every single person who works here understands that our Residents are people just like them with their own stories to tell. By joining HC-One you’ll have a wonderful opportunity to give something back to those people.
As Head of Service that will mean helping to prepare and serve nutritious, healthy meals that our residents will love. Assisting and preparing the cakes for the morning tea trolley and the lunch time dessert/cakes. You’ll demonstrate the highest standards in cleanliness, food safety and hygiene. And, whether you’re maintaining food supplies and fridge/freezer temperatures, showing new starters how to use the equipment or scrubbing that last bit of spilled food from inside the oven, you’ll always have resident well-being in mind above anything else.
HC-One are looking for someone with kitchen experience. You must be aware of The Food Safety Act 1990, The Health and Safety at Work Act 1974, RIDDOR and COSHH regulations. Great record keeping and organisational skills will be essential, as will the ability to follow recipes. And, whenever you communicate with a Resident or co-worker, you’ll be truly considerate and kind.
Well, after all, it’s just in your nature.

Subject to experience and qualifications.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:
We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

-

- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

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Floating Centre Manager Vacancy - Northampton Fast-Fit Centre

- Position: Floating Centre Manager
- Location: Northampton
- Basic Salary: £35,000 + Bonus
- OTE: £40,000
- Monday - Saturday, 8:30am - 5:30pm (Day off in week when working Saturday)

My client is looking for a new Floating Centre Manager to oversee their fast-fit centres in Northampton. They are a well known company who have seen great success so far this year.

As a Floating Centre Manager, you will be responsible for ensuring the smooth running of multiple fast-fit centres. Your role will involve managing staff, ensuring exceptional customer service, and maintaining operational efficiency. You will need to confidently oversee technical services while motivating and supporting the teams at each centre.

Key Responsibilities as a Centre Manager:

- Oversee daily operations and performance of fast-fit centres
- Manage, mentor, and support staff
- Ensure a high standard of customer service
- Monitor stock levels and centre budgets
- Address technical issues and offer guidance where necessary

The Ideal Centre Manager Candidate:

- Previous experience in a managerial role within the motor trade or fast-fit environment
- Strong technical knowledge
- Excellent leadership and communication skills
- Ability to handle multiple locations and adapt to different teams

If this Floating Fast-fit Centre Manager vacancy sounds interesting to you, and you'd like to learn more, please contact Tom Thacker at Perfect Placement today.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a full-time Service Manager to lead our GAIN (Guidance, Advice, Information and Network) Project.

The role will be to lead and manage a team of Community Advisors/Assessor ensuring the delivery of high quality personalised support to improve the health and wellbeing of multiple disadvantaged adults living within Birmingham. You will work alongside multi-agency teams and in collaboration with our delivery partner Age UK Birmingham to ensure equitable service provision from community outreach locations across the City. You will ensure close monitoring of service delivery gathering and reporting data in line with contractual obligations.

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)

We are looking for someone who:
­ Has excellent communication skills
­ Can monitor and maintain own standards ensuring work is accurate
­ Has experience in leading teams and managing people
­ Has experience in multi-agency collaboration and building stakeholder relationships
­ Has a strong understanding of personalised support planning and trauma informed practice

Responsibilities / Key Tasks:
­ Provide visible service leadership
­ Directly line manage up to 6 FTE Community Advisors/Assessor
­ Work collaboratively alongside our delivery partner Age UK Birmingham and Commissioners
­ Monitor and report on service performance
­ Ensure the service inclusive, accessible and promoted across Birmingham
­ Ensure compliance with the organisations policies and procedures

What we offer in return:
­ 28 days entitlement plus bank holidays pro-rata
­ Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
­ Opportunities for further training and continuous professional development
­ Internal progression opportunities
­ Remote/flexible working opportunities, subject to management approval
­ Option to buy & sell holiday allowance, subject to management approval
­ Paid DBS application, where applicable
­ 5% pension contributions
­ 3 month’s full contractual pay for maternity, upon meeting qualifying criteria

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
­ Salary – £33,000
­ Hybrid Working – from outreach locations across Birmingham and working from home
­ Contract – fixed-term until 30 Nov 2029 with possible extension for another 2 years

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

To apply - applications via our website only

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Closing Date: when a suitable candidate is found

Want to chat about this role? - If you want to chat about the role further, you can email your question to staff@citizensadvicemidmercia.org.uk or leave your contact details and we will call you back.

We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Proud member of the Disability Confident employer scheme

Your new role

Customer Account Manager
£25,000 - £30,000 per annum
Permanent and full-time
Wednesbury based
Hybrid working

Key duties

• Lead generating and prospecting for new customers
• Working alongside the sales team to discover new opportunities within the market
• Convert opportunities into sales via building rapport and using negotiation techniques
• Continuously update customer details on an internal CRM system
• Attend sales meetings and marketing/networking events
• Maintain solid product knowledge

What you'll need to succeed

• 2+ years of experience in a sales-driven environment
• Exceptional communication and rapport-building skills
• Experience using a CRM system i.e. salesforce

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you an experienced Customer Services Manager, Office Manager, or Account Manager? Are you an excellent administrator adept at handling multiple varied tasks at any one time? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services Manager for a socially aligned procurement framework in the West Midlands. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be responsible for supporting a team of regional Account Managers, and the Senior Management Team, in ensuring that outstanding customer service is provided to customers and suppliers alike. Day-to-day duties will cover administrative and account management tasks. Administrative tasks will include contract management; management and operational reporting; minuting of meetings; template and file maintenance; drafting customer review reports and coordinating customer review meetings; managing bulk email releases to customers; spend monitoring; and data quality monitoring. Account Management and marketing tasks will include drafting social media content, attending ad hoc conferences; researching potential customers; competitor analysis; and identifying potential new opportunities to benefit customers. Essential Skills

• A successful background in Customer Services, Office Management &/or Account management.
• Self-starter with a positive approach, attention to detail, good time management against deadlines, and the ability to coordinate and improve service provision.
• A track record working in busy environments, prioritising tasks, handling multiple varied tasks at any given time.

Highly Desirable / Will Strengthen Application

• Experience of the current Social Housing market and the challenges that it faces.
• Experience of procurement and/or knowledge of procurement frameworks.

As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid based, with three days per week spent in an office in central Birmingham, and two days home working. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay.

Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Complex Care Service Manager
Location: Wolverhampton office
Type: Full-time
Salary: £30,000 to £35,000

An exciting opportunity has arisen for a Complex Care Service Manager (equivalent to a deputy manager) to join an established and well respected of complex care services for adults and young people within their own homes.

Your new provider:
Is dedicated to providing exceptional home care services to individuals with medium to long-term complex care needs. Their mission is to ensure that our clients receive the highest standards of care, enabling them to live comfortably and safely in their own homes.

Role Overview:

You will have a key focus on assisting the Complex Care Manager with the day to day running of the Care Packages, staff management and all elements of quality.

Duties include but not limited to:

• Develop and implement care plans and risk assessments
• Performance management - supervisions, return to works, sickness and absence monitoring
• Maintaining accurate digital records and documentation
• Ensuring compliance with all regulations and standards related to care and support
• To attend regular staff meetings and training as required and when requested present information to the MD & Operations manager.
• Assist with the payroll process

Requirements:

• Valid driving licence and own vehicle.
• Previous involvement in MDT
• Knowledge and competent in complex care needs such as trachy, vent, bowel, PEG
• Minimum of Level 3 in Health and Social Care
• Excellent communication skills both written and verbal.
• Skills in assessment and care planning
• Experience of working as part of a multi-disciplinary team.
• To have strong knowledge of the requirements of the care standards regulations
• To be able to create and maintain administrative systems
• Ability to work in a fast pace environment
• Flexibility to share on call

Is this your next opportunity? Eager to learn more about this exciting role and organisation? If the answer is yes, click apply now or call our Birmingham office and ask for Lynsey.

Registered Service Manager - up to £32,000

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Coventry. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager / Registered Branch Manager should have previous experience as a CQC registered manager / in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Description

Nursery Room Leader - Level 3

Salary: Up to £25,000

Full-Time Hours

As a Nursery Room Leader you will play a crucial role in providing high-quality care and education to children, leading a specific room within the nursery, and ensuring the well-being and holistic development of the children in their care. This is an exciting opportunity to make a positive impact on the lives of young children and contribute to their early years' learning journey.

The ideal candidate will possess the following qualifications and attributes:

• Hold a Level 3 in Early Years or above
• Demonstrable experience working in a nursery setting, with a solid understanding of the Early Years Foundation Stage (EYFS) framework and its practical application.
• Strong leadership and communication skills, with the ability to inspire, motivate, and lead a team of early years practitioners and support staff effectively.
• In-depth knowledge of safeguarding and child protection procedures, prioritizing the safety and well-being of all children in the nursery.
• Display a nurturing and inclusive approach to working with children, families, and colleagues to create a harmonious and supportive environment.
• Able to effectively prioritize and manage workload, ensuring a balanced focus on providing a nurturing and educational environment for children.

As a Nursery Room Leader, you will get:

• Company pension scheme
• Team events
• Private healthcare insurance
• Additional annual leave day for your birthday
• Free breakfast and refreshments

As the Nursery Room Leader, you will:

• Lead and effectively manage a designated room within the nursery, taking responsibility for the overall care and education of the children in your care.
• Create and maintain a safe, nurturing, and inclusive environment where children can flourish and reach their full potential.
• Develop and implement a rich variety of age-appropriate activities and experiences that are tailored to support the learning and developmental needs of the children following the Early Years Foundation Stage (EYFS) framework.
• Foster strong and collaborative partnerships with parents and families, ensuring open and respectful communication to support the well-being and progress of each child.
• Provide guidance, mentorship, and support to nursery staff, promoting a positive and cohesive team dynamic while upholding high standards of care and education.
• Maintain accurate and comprehensive records of each child's progress and development, in compliance with regulatory requirements and internal policies.
• Work closely with colleagues to uphold a clean, organized, and stimulating learning environment that meets the diverse needs of all children.

Reference: WILL79681/CC

INDCHI

Job role: Multi-site team manager - supported living
Sector: Learning disabilities and complex needs/behaviours
Location: Birmingham, B33
Salary: £35000 - £35000
Hours of work: Full time with shared on call requirements

Are you ready to take on a rewarding leadership role in Birmingham, overseeing supported living settings for adults with diverse needs? I am seeking a dedicated individual to make a real difference in the lives of those they support.

As a Multi-Site Team Manager, you`ll play a pivotal role in the day-to-day management of a supported living settings, focusing on adults with learning disabilities, complex needs, and challenging behaviours. You`ll oversee a cluster of single occupancy homes, ensuring the highest standards of care and support are maintained at all times.

**Key Responsibilities:**
- Manage and support a team of dedicated staff across multiple sites
- Implement and monitor Positive Behaviour Plans, ensuring individualised care plans are followed
- Provide guidance and training to staff members, fostering a culture of continuous improvement
- Maintain accurate records and documentation, utilising your strong IT skills
- Actively participate in shared on-call duties to provide support outside of regular working hours

Requirements:
1. **Experience:** Demonstrable experience in supporting adults with complex learning disabilities, preferably as a strong deputy or established manager.
2. **Expertise:** Proficiency in Autism and Positive Behaviour Plans is essential.
3. **IT Skills:** Strong IT skills and experience in maintaining records are necessary for success in this role.
4. **Qualification:** Hold a Level 5 Diploma in Leadership & Management for Adult Care (or equivalent), or be willing to achieve this within 18 months of appointment.
5. **Driving:** Possess a full UK driving license and have access to your own vehicle.

This is why you should apply for this role with a reputable, recognised provider:
- Make a meaningful impact in the lives of vulnerable adults.
- Ongoing training and development opportunities to enhance your skills.
- Competitive salary and benefits package.
- Supportive team environment with opportunities for career progression.

If you`re passionate about empowering individuals with learning disabilities and have the experience and dedication to excel in this role, I want to hear from you! Apply today to avoid missing out.