Total 24 Manager level Customer Service job vacancies in Telford, TF1 6TF

Your new company
Hays are working with an-award winning, renowned Retail business in Telford who are looking to recruit a Customer Services Manager on a permanent basis. This is an exciting and dynamic role in which there is a lot of scope for growth within the business. You will work collaboratively, engaging with stakeholders, colleagues, and customers.
Your new role
As a Customer Services Manager, your role will involve:


Lead the Customer Services Team.

• To recommend and deliver the implementation of new processes/projects to support business growth and continuous improvement.
• To monitor and optimise Customer Services team performance to reach a good level of business success.
• Influence the broader business on the importance of customer experience and report back to the Procurement teams on items that are problematic.
• Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
• Dealing with external companies that we partner with to deliver on key business goals.
• Working with the Customer Service Team Leader, you will coach and develop the skills of our Customer Service Advisors.

What you'll need to succeed

• Proven ability to motivate and manage colleagues, demonstrating influencing and persuasive skills, gaining buy-in from stakeholders.
• Demonstrable strong coaching and development skills.
• Proven ability to deliver on key projects.
• Proven ability to manage relationships across multiple stakeholders and oversee complex large-scale projects across cross-functional teams.

What you'll get in return

• A chance to build and grow a department in a rapidly expanding/award-winning company.
• Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service.
• Your birthday is off, so you always enjoy your birthday!
• We'll pay for your Marketing/management and other external training courses.
• Awards and Recognition Schemes; delivering above and beyond never goes unnoticed.
• Free Onsite Parking.
• Complimentary tea, coffee, chilled water and soft drinks.
• Free Eye Tests.
• Cycle2Work Scheme.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About The Role
In your role as Head of Service at HC-One, you’ll value one thing above all. Kindness. It carries across every aspect of our Dementia, Nursing, Residential and Specialist Care homes. Every single person who works here understands that our Residents are people just like them with their own stories to tell. By joining HC-One you’ll have a wonderful opportunity to give something back to those people.
As Head of Service that will mean helping to prepare and serve nutritious, healthy meals that our residents will love. Assisting and preparing the cakes for the morning tea trolley and the lunch time dessert/cakes. You’ll demonstrate the highest standards in cleanliness, food safety and hygiene. And, whether you’re maintaining food supplies and fridge/freezer temperatures, showing new starters how to use the equipment or scrubbing that last bit of spilled food from inside the oven, you’ll always have resident well-being in mind above anything else.
HC-One are looking for someone with kitchen experience. You must be aware of The Food Safety Act 1990, The Health and Safety at Work Act 1974, RIDDOR and COSHH regulations. Great record keeping and organisational skills will be essential, as will the ability to follow recipes. And, whenever you communicate with a Resident or co-worker, you’ll be truly considerate and kind.
Well, after all, it’s just in your nature.

Subject to experience and qualifications.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:
We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

-

- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

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We are seeking a Governance Manager to join our team at the Shropshire, Telford & Wrekin (STW) Integrated Care Board (ICB). In this key role, you will support the Head of Governance and Corporate Affairs in ensuring that our governance practices meet the highest standards of integrity, while maintaining compliance with statutory and regulatory requirements. You will manage key governance and administrative functions, including overseeing the delivery of executive support. This role also involves managing corporate governance, risks, conflicts of interest, and information governance.

As Governance Manager, you will be a steward of transparency, accountability, and ethical decision-making, leading critical governance and administrative functions. In doing so, you will empower teams and stakeholders to act with clarity and purpose, reinforcing our commitment to improving healthcare outcomes for the community.

If you are an experienced professional with a strong background in corporate governance and compliance, this is an excellent opportunity. By fostering collaboration across internal teams, external partners, and key stakeholders, you will be instrumental in driving positive, sustainable change in the healthcare system. Join us in a role that offers challenge, responsibility, and the opportunity to make a real impact.

The proposed interview date is Thursday 14thNovember 2024.



The role of Governance Manager is a pivotal one within the ICB. The main duties of the role include:

· Supporting the Head of Governance and Corporate Affairs in ensuring governance practices meet statutory and regulatory requirements.

· Assisting in the production of key governance documents, including the ICB Constitution, Governance Handbook, and Annual Report.

· Managing governance-related information asset registers and overseeing the Data Security and Protection Toolkit to ensure compliance.

· Managing the ICB's processes for conflicts of interest, gifts, hospitality, and sponsorship.

· Maintaining risk management processes, ensuring regular reporting to the Board and Audit Committee.

· Managing staff, including recruitment, training, appraisals, and work allocation.

· Coordinating and delivering relevant training on governance, risk management, conflicts of interest, and information governance.

· Overseeing governance budgets, ensuring value for money and efficient resource allocation.

NHS STW was established on 1 July 2022 as part of the Shropshire, Telford and Wrekin Integrated Care System (ICS) and is responsible for the strategic planning, commissioning, and monitoring of health and care services from a range of providers, to support local people. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services to ensure they provide a high level of care and are value for money. We are clinically led and work closely with the 51 GP practices across the county.Our goal as an organisation is to lead and support delivery of the four ICS aims across STW:

• Improving outcomes in population health and care.

• Tackling inequalities in outcomes, experience, and access.

• Enhancing productivity and value for money.

• Helping the NHS to support broader social and economic development.



All staff are required to model the values of the organisation detailed below, to support the ICB to successfully deliver these aims.

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of benefits including flexible and agile working arrangements, pension scheme and generous annual leave allowance.

Key Duties & Responsibilities



· The role of Governance Manager is a pivotal one within the ICB.The main duties of the role include:

· Supporting the Head of Governance and Corporate Affairs in ensuring governance practices meet statutory and regulatory requirements.

· Assisting in the production of key governance documents, including the ICB Constitution, Governance Handbook, and Annual Report.

· Managing governance-related information asset registers and overseeing the Data Security and Protection Toolkit to ensure compliance.

· Managing the ICB's processes for conflicts of interest, gifts, hospitality, and sponsorship.

· Maintaining risk management processes, ensuring regular reporting to the Board and Audit Committee.

· Managing staff, including recruitment, training, appraisals, and work allocation.

· Coordinating and delivering relevant training on governance, conflicts of interest, and information governance.

· Overseeing governance budgets, ensuring value for money and efficient resource allocation.



Corporate Governance

· To support the Head of Governance and Corporate Affairs to ensure that the Board and its committees/groups are properly constituted, operating and supported, according to standing orders and the relevant legal and statutory framework.

· To work closely with the Head of Governance and Corporate Affairs to ensure compliance with statutory governance and regulatory requirements, including but not limited to the ICB constitution, Governance Handbook, Annual Report and other statutory returns.

· To work closely with the Head of Governance and Corporate Affairs, Director of Finance, Finance and Communications and Engagement teams and internal and external auditors to produce an Annual Report in line with national requirements and timescales.

· To manage the governance related information asset registers as either an IAO or IAA

· To lead the planning and delivery of the Annual General meetings.



Risk Management



· To support theHead of Governance and Corporate Affairs to maintain a risk management policy for the system and ICB.

· To support the Head of Governance and Corporate Affairs to maintain regular processes for capturing, identifying and reporting system risks and ICB risks to the Board, committees/groups and Audit Committee.

· To support in the development, arrangement and delivery of Risk Management training.



Conflicts of Interest

· To manage the ICB’s conflict of interest, gifts and hospitality and sponsorship processes and register of procurements ensuring the maintenance of appropriately registered, publication of notices and compliance with regulations.

· To oversee delivery of annual the conflicts of interest training, to collate compliance rates for reporting and to liaise with internal audit on the regular conflicts of interest management audit.

· To liaise with committee and group secretaries to ensure changes of interests declared in committee or group meetings are added to the register in a timely way.

Information Governance



· Supporting the Head of Governance and Corporate Affairs by:

o modelling behaviours that value, protect and use information for the success of the organisation and benefit of its service users/partners;

o assisting in delivering the organisation’s risk assessment processes and ensuring they are implemented consistently by Information Asset Owners (IAOs);

o supporting the management of the organisation’s information incident management framework.

· Supporting delivery of the requirements of the Data Security and Protection Toolkit, ensuring that there is a framework within the ICB for the maintenance of adequate data quality, in accordance with the ICB's Information Governance & Data Security and Protection Policies.

· Linking effectively with other teams within the ICB, wider ICS and CSU where required in areas of relevance to Information Governance.



Staff Management



· To have direct line management responsibility for Board Secretary, team administrator, and designated Executive Assistants to Executive Directors, including recruitment, induction programme, appraisals, disciplinary, capability issues, grievances and work/project allocation.

· To lead the coordination of training and development activity across the team.

· To contribute to performance improvement, taking a lead for identified areas where agreed.

· To provide the coordination and participating in relevant internal and external working groups and provide project advice, expertise and support where requested.

· To provide relevant and timely specialist advice and guidance on own portfolio of projects/function.

· To work with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.

· To provide and coordinate cover with the Corporate Manager, including planned and unplanned leave.

· To manage any temporary staff engaged to provide administrative support within the office.

· To manage recruitment of apprentices, including induction, developing annual work programmes, day to day supervision, appraisals, disciplinary, capability issues etc.



Budget Management



· To be the budget holder for expenses related to the efficient running of the governance function of the ICB.

· To provide reports on targeting of resources and monitoring their implementation from a value for money perspective.

· To provide oversight of aspects of team budgets.

· To evaluate projects/function within identified portfolio for delivery against financial recover/savings plans through project analysis.

· To raise requisitions on Oracle as required.

Other

· To act as an Information Asset Owner or Information Asset Administrator as required for theinformation assets held within the Business Administration Team

· To deputise and provide cover for the Corporate Affairs Manager as required.


This advert closes on Tuesday 5 Nov 2024

A new and exciting opportunity has arisen to join the Strategy and Development Team of NHS Shropshire, Telford and Wrekin. The postholder will be joining the team with responsibility for the effective delivery of significant programmes of whole scale system change, facilitating and providing commissioning, redesign and project management support.

This is an exciting and dynamic role which requires excellent commissioning, service redesign and project management skills with a specific focus on commissioning for person centred care and use of the Population Health Management (PHM) approach to develop and embed outcome-based commissioning across all speciality areas.

The prospective candidate will be working within a newly developed team, working collaboratively and in partnership with a wide stakeholder community including senior clinical and managerial leaders and external support agencies.

If you are interested in the role, want to play a key role in whole system programmes of change as well as at Place and through integrated neighbourhood teams in the county, and feel you have the skills required then please submit an application.

Informal discussions are welcome and should be directed to Emma Pyrah e.pyrah@nhs.net


• Working collaboratively across directorates to ensure that the commissioning cycle is embedded across the ICB, the postholder will work alongside the Development and Service Redesign Lead to support the delivery and oversight of outcomes and person centred care.
• The postholder will also provide support from a commissioning perspective to Place and the developing Provider Collaboratives, identifying priorities and setting intentions to address the improvement in patients’ outcomes, health inequalities and challenges in relation to rurality. This will also include responsibility for advocating and planning for the allocation of resources to Place and Provider Collaboratives to encourage local commissioning and ownership of delivery.
• The post holder will also support the day-to-day planning and delivery around Local Care Transformation, integrated neighbourhood approach, proactive care and prevention, feeding into the Planning and Performance team to provide scrutiny and coordination and to support the annual planning process

NHS Shropshire Telford and Wrekin is responsible for planning and buying a wide range of health and care services for the whole of Shropshire, Telford and Wrekin. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services to ensure they provide a high level of care and are value for money.

We are part of Shropshire Telford and Wrekin Integrated Care System. This means we work closely with our partner organisations across the county, such as the two local authorities, the 50 GP practices, the hospitals, and the voluntary and community sector, to plan and deliver joined up health and care services.

Working closely together, in a more joined-up way, means we can have closer links to our patients so we can develop more personalised local services which will improve the lives of our residents and reduce inequalities.

NHS Shropshire, Telford and Wrekin currently have an agile working policy, with a combination of working from home and an expectation that at least 40% of the working week will be spent working in the office. The organisation creates a supportive culture for all staff and encourages staff to access the Health and Wellbeing group which has a programme of activities, events and training.
•
• The postholder will work alongside the Development and Service Redesign Lead to support the delivery and oversight of outcomes and person centred care in line with the ICB Operating Model. The postholder will also be required to work collaboratively across directorates within the ICB, specifically with Planning, Performance and BI, Contracting, Finance, Commissioning and Development, Quality, Primary Care, Digital, Workforce, Medicines Optimisation and Service Improvement to ensure that the Commissioning Cycle is embedded across the organisation.
• The postholder will be required to provide support from a commissioning perspective to Place and Provider Collaboratives, identifying priorities and setting intentions to address the improvement in patients’ outcomes, health inequalities and challenges in relation to rurality. This will also include responsibility for advocating and planning for the allocation of resources to Place and Provider Collaboratives to encourage local commissioning and ownership of delivery.
• The postholder will also play a supporting role in whole scale system change, facilitating and supporting the delivery of significant programmes of work and ensuring Public Engagement and Consultation in relation to substantive service change is undertaken. The individual will be expected to work across the ICS and with NHSE to undertake this robustly, safely and in line with legal requirements.
• The post holder will also support the day-to-day planning and delivery around Local Care Transformation, integrated neighbourhood approach, proactive care and prevention, feeding into the Planning and Performance team to provide scrutiny and coordination and to support the annual planning process.
• The postholder will also pick up individual projects as deemed necessary.
• Demonstrate commissioning skills with a specific focus on commissioning for person centred care and use of the PHM approach to develop and embed outcome-based commissioning across all speciality areas.
• Play a supporting role in the formulation, implementation and ongoing review of major system wide commissioning plans that have impact on the wider population working with partners across the ICS includingsupporting complex and sometime contentious change at significant scale and pace.
• Monitor, interpret and assure progress against deliverables including providing planning and performance support to Local Care, proactive care and prevention linking to the BI, Planning and performance function.
• Provide support to the team in relation to public engagement and Consultation and the legalities that surround this.
• Able to evaluatecomplex information to inform recommendations and decision making.​
• Able to support the process for complex and sometimes contentious change and to provide programme support to deliver this at significant scale and pace.​
• Ability to develop and deliver robust presentations to a wide audience.
• Solid relationship building skills and ability to work closely with Place and Provider Collaboratives. including providing the programme management support to planning for delegation.​
• Support the delivery successful procurements in line with the NHS Provider Selection Regime.
• Support the development of Financial Improvement Plans in relation to commissioning. ​
• Support the successful delivery of programmes handed over from the commissioning team..
• Play a supporting role in facilitating the Provider Collaboratives and Place to deliver against commissioned outcomes






This advert closes on Monday 11 Nov 2024

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

Lead, manage, and inspire a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service. As a Team Leader, you'll oversee customer service delivery, manage team performance, and foster talent development to meet business and client goals. This role is ideal for a motivated leader with a passion for driving team success and delivering exceptional customer service.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Queue Management: Ensure all work is cleared to zero every day and/or call centre customer queues managed to agreed standards & service levels. Allocate and manage team members across required work/customer queues switching between queues as necessary.
• Performance Monitoring: Use MI data to track team performance, system compliance, and take corrective actions as needed
• Resource Planning: Plan and allocate team capacity for optimal utilisation, including training for versatility and improving customer outcomes
• People Management: Lead, coach, and motivate team members, set and monitor performance targets, and conduct daily briefings
• Issue Escalation: Inform Customer Services Manager of any threats to production or work completion, and escalate unresolved issues promptly to avoid failures
• Performance Metrics: Track and report on key performance indicators, including quality, productivity, compliance, and employee engagement

What we're looking for

• Proven experience in excellent team management is crucial, with a strong ability to lead, motivate, and develop a high-performing team
• Ability to manage effectively in a fast-paced environment, adapting quickly to changing demands and priorities
• Proven ability to plan, organise, and manage tasks efficiently, including delivering results both individually and through teams
• Capable of analysing issues, generating solutions, and making data-backed decisions
• Previous Financial Services experience (desirable, not essential as training is provided)

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Job Description

Nursery Manager

Salary: Up to £38,000

We are seeking a dedicated and passionate Nursery Manager to oversee the day-to-day operations of our client's nursery. The successful candidate will be responsible for ensuring the highest standards of care and education are maintained, creating a safe and nurturing environment for young children.

The Nursery offers day care for children from 3 months up to school age. There is a focus on learning through exploration and fun, teaching the child self-confidence and independence. There is a safe, completely enclosed outdoor play area for the children to enjoy and explore.

Qualifications

• Proven experience in a leadership role within a nursery or early childhood education setting
• Level 3 Early Years qualification or above
• Strong understanding of safeguarding procedures and child protection protocols
• Exceptional communication and interpersonal skills, with the ability to engage effectively with staff, parents, and children
• Commitment to promoting diversity, equality, and inclusion
• Proficient in administrative tasks and budget management
• A thorough understanding of EYFS (Early Years Foundation Stage) framework and its implementation

Benefits:

• Meals included while on shift
• Internal training academy
• Enhanced maternity and paternity leave
• Staff rewards and incentives
• Team events - be appreciated for your hard work
• Wellbeing support
• Discounted childcare
• Have your birthday off

Responsibilities

• Develop and implement nursery policies and procedures
• Supervise and support nursery staff, providing mentorship and guidance as needed
• Manage the nursery budget and ensure financial sustainability
• Oversee the admissions process and maintain strong relationships with parents
• Monitor and maintain compliance with regulatory standards
• Foster a culture of inclusivity and diversity within the nursery environment
• Collaborate with external agencies and organizations to enhance the nursery's offerings
• Continuously seek opportunities for professional development and improvement within the nursery

Reference: WILL78943/MW

INDCHI

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

Lead, manage, and inspire a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service. As a Team Leader, you'll oversee customer service delivery, manage team performance, and foster talent development to meet business and client goals. This role is ideal for a motivated leader with a passion for driving team success and delivering exceptional customer service.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Queue Management: Ensure all work is cleared to zero every day and/or call centre customer queues managed to agreed standards & service levels. Allocate and manage team members across required work/customer queues switching between queues as necessary.
• Performance Monitoring: Use MI data to track team performance, system compliance, and take corrective actions as needed
• Resource Planning: Plan and allocate team capacity for optimal utilisation, including training for versatility and improving customer outcomes
• People Management: Lead, coach, and motivate team members, set and monitor performance targets, and conduct daily briefings
• Issue Escalation: Inform Customer Services Manager of any threats to production or work completion, and escalate unresolved issues promptly to avoid failures
• Performance Metrics: Track and report on key performance indicators, including quality, productivity, compliance, and employee engagement

What we're looking for

• Proven experience in excellent team management is crucial, with a strong ability to lead, motivate, and develop a high-performing team
• Ability to manage effectively in a fast-paced environment, adapting quickly to changing demands and priorities
• Proven ability to plan, organise, and manage tasks efficiently, including delivering results both individually and through teams
• Capable of analysing issues, generating solutions, and making data-backed decisions
• Previous Financial Services experience (desirable, not essential as training is provided)

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Integrated Commissioning Manager - BCF

About Us

This is an exciting opportunity to join our compassionate, inclusive, and values-driven organisation at a time of significant change and opportunity. As a key member of the Commissioning Team you will work with the Integrated Commissioning Lead and Local Authority partners to deliver the integration of health and social care through the Better Care Fund programme with a central focus on person centred care, sustainability and improving outcomes for the population that we serve.

NHS Shropshire, Telford and Wrekin is going through a period of change as an organisation to ensure that we are fit for purpose and able to respond to the local challenges. As a senior manager in the organisation, you will support putting in place the new Operating Model and driving the creation of a workplace where everyone's unique perspectives and talents are celebrated, and where compassion guides our actions every step of the way.

We value and promote diversity and are committed to equality of opportunity for all and appointments made on merit. We particularly welcome applications from people who are from groups which are underrepresented at senior levels in the NHS and wider society, and we are a Disability Confident Employer.

For a confidential discussion with Laura Casey, Integrated Commissioning Lead, beforeapplying for this role, please contact vialaura.casey@nhs.net

The postholder will work alongside the Integrated Commissioning lead and Senior Integrated Commissioning Manager to facilitate the development, delivery and oversight of the totality of the statutory commissioning function in line with the ICB Operating Model. The postholder will also be required to work collaboratively across directorates within the ICB, specifically with Planning,
Performance and BI, Contracting, Finance, Strategy and Development, Quality, Primary Care, Digital, Workforce, Medicines Optimisation and Service Improvement to ensure that the Commissioning Cycle is embedded across the organisation.



The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
• Internal ICB staff including managers, colleagues, and senior management as appropriate.
• ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives.
• Non-NHS organisations.
• Members of the public and service users as appropriate.
• Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.
• External consultancy, as required.
• Provide day to day support to the commissioning team working with the Integrated Commissioning Lead to develop and embed the Commissioning Cycle and prioritisation process within the ICB and
across the wider ICS linked closely to the Financial Improvement Programme.
• Demonstrate commissioning skills with a specific focus on commissioning for person centred care and use of the PHM approach to develop and embed outcome-based commissioning across all speciality areas.
• Detailed working knowledge of the Better Care Fund arrangements with responsibility for undertaking the annual refreshes and submissions, coordinating across the ICB and Local Authorities.
• Responsible for all monthly and quarterly returns of the BCF ensuring coordination and sign off by responsible officers.
• Responsible for writing required reports to the relevant Health and Wellbeing Board, Place Boards, Health Overview and Scrutiny Committees and ICS Committees ensuring sign off by responsible
officers.
• Responsible for the collation of papers and items for the BCF Boards and Integrated Commissioning Group.
• To provide a facilitation and support role to Integrated Commissioning events and sessions including taking actions notes and providing programme support.
• Good programme support and organisational skills.
• Good analytical skills across health and social care.
• Knowledge of Local Authority and Health commissioning and understanding of the differences.
• Ability to work in an integrated way across health and social care including recognition of the role of coproduction with residents and service users.
• Solid relationship building skills and ability to work closely with Place and Provider Collaboratives and the Strategy and Development Team.
• Ability to support procurement projects.
• Support the development of Financial Improvement Plans in relation to commissioning.



Interviews for this role are scheduled for 14thOctober 2024 and will be held face to face in Wellington Civic Centre, Larkin Way, Tan Bank, Wellington, Telford, TF1 1LX.


This advert closes on Friday 4 Oct 2024

This is an exciting opportunity to join our compassionate, inclusive, and values-driven organisation at a time of significant change and opportunity. As a key member of the Commissioning Team you'll have the opportunity to lead and support significant programmes of work, working closely with our Planning, Performance and BI team with a particular focus upon community services.

NHS Shropshire, Telford and Wrekin is also going through a period of change as an organisation to ensure that we are fit for purpose and able to respond to the local challenges. As a senior manager in the organisation, you will support putting in place the new Operating Model and driving the creation of a workplace where everyone's unique perspectives and talents are celebrated, and where compassion guides our actions every step of the way.

Interviews for this role are scheduled for Monday 14thOctober 2024 and will be held face to face in Wellington Civic Centre, Larkin Way, Tan Bank, Wellington, Telford, TF1 1LX.

For a confidential discussion with Laura Casey, Integrated Commissioning Lead, beforeapplying for this role, please contact Cynthia Fearon viacynthia.fearon@nhs.net

The postholder will work alongside the Strategic Programme Lead to support the development, delivery and oversight of the totality of the statutory commissioning function in line with the ICB Operating Model.

The postholder will also be required to work collaboratively across directorates within the ICB, specifically with Planning, Performance and BI, Contracting, Finance, Strategy and Development, Quality, Primary Care, Digital, Workforce, Medicines Optimisation and Service
Improvement to ensure that the Commissioning Cycle is embedded across the organisation.

The postholder will be required to provide support from a commissioning perspective to Place and Provider Collaboratives, identifying priorities and setting intentions to address the improvement in patients outcomes, health inequalities and challenges in relation to rurality. This will also include responsibility for advocating and planning for the allocation of resources to Place and Provider Collaboratives to encourage local commissioning and ownership of delivery.



The postholder will also play a supporting role in whole scale system change, facilitating the delivery of significant programmes of work and ensuring Public Engagement and Consultation in relation to substantive service change is undertaken. The individual will be expected to work across the ICS and with NHSE to undertake this robustly, safely and in line with legal requirements.

The post holder will also support the day to day planning and performance function around Local Care Transformation and community, feeding into the Planning and Performance team to provide scrutiny and coordination and to support the annual planning process.

The postholder will also pick up individual commissioning projects as deemed necessary.

The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
• Internal ICB staff including managers, colleagues, and senior management as appropriate.
• ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaborative.
• Non-NHS organisations.
• Members of the public and service users as appropriate.
• Matrix work across all other teams to address interdependencies and ensure alignment of mutual
objectives.
• External consultancy, as required.
• Demonstrate commissioning skills with a specific focus on commissioning for person centred care and use of the PHM approach to develop and embed outcome-based commissioning across all speciality areas.
• Play a supporting role in the formulation, implementation and ongoing review of major system wide commissioning plans that have impact on the wider population working with partners across the ICS including supporting complex and sometime contentious change at significant scale and pace.
• Monitor, interpret and assure progress against deliverables including providing planning and performance support to Local Care and Community provision linking to the BI, Planning and
performance function.
• Provide support to the team in relation to public engagement and Consultation and the legalities that surround this.
• Able to evaluate complex information to inform recommendations and decision making.
• Able to support the process for complex and sometimes contentious change and to provide programme support to deliver this at significant scale and pace.
• Ability to develop and deliver robust presentations to a wide audience.
• Solid relationship building skills and ability to work closely with Place and Provider Collaboratives. Including providing the programme management support to planning for delegation.
• Support the delivery successful procurements in line with the NHS Provider Selection Regime.
• Support the development of Financial Improvement Plans in relation to commissioning.
• Support the successful handover of programmes to the Delivery and Service Redesign team for delivery.




This advert closes on Friday 27 Sep 2024

Commissioning and Planning Manager

This is an exciting opportunity to join our compassionate, inclusive, and values-driven organisation at a time of significant change and opportunity. As a key member of the Commissioning Team you'll have the opportunity to lead and support significant programmes of work, working closely with our Planning, Performance and BI team with a particular focus upon community services.

NHS Shropshire, Telford and Wrekin is also going through a period of change as an organisation to ensure that we are fit for purpose and able to respond to the local challenges. As a senior manager in the organisation, you will support putting in place the new Operating Model and driving the creation of a workplace where everyone's unique perspectives and talents are celebrated, and where compassion guides our actions every step of the way.



Interviews for this role are scheduled for 25thSeptember 2024 and will be held face to face in Wellington Civic Centre, Larkin Way, Tan Bank, Wellington, Telford, TF1 1LX.

For a confidential discussion with Gemma Smith, Director of Commissioning,beforeapplying for this role, please contact Cynthia Fearon viacynthia.fearon@nhs.net



The postholder will work alongside the Strategic Programme Lead to support the development, delivery and oversight of the totality of the statutory commissioning function in line with the ICB Operating Model. The postholder will also be required to work collaboratively across directorates within the ICB, specifically with Planning, Performance and BI, Contracting, Finance, Strategy and Development, Quality, Primary Care, Digital, Workforce, Medicines Optimisation and Service
Improvement to ensure that the Commissioning Cycle is embedded across the organisation.

The postholder will be required to provide support from a commissioning perspective to Place and Provider Collaboratives, identifying priorities and setting intentions to address the improvement in patients outcomes, health inequalities and challenges in relation to rurality. This will also include responsibility for advocating and planning for the allocation of resources to Place and Provider Collaboratives to encourage local commissioning and ownership of delivery.

The postholder will also play a supporting role in whole scale system change, facilitating the delivery of significant programmes of work and ensuring Public Engagement and Consultation in relation to substantive service change is undertaken. The individual will be expected to work across the ICS and with NHSE to undertake this robustly, safely and in line with legal requirements.



The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
• Internal ICB staff including managers, colleagues, and senior management as appropriate.
• ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives.
• Non-NHS organisations.
• Members of the public and service users as appropriate.
• Matrix work across all other teams to address interdependencies and ensure alignment of mutual
objectives.
• External consultancy, as required.
• Demonstrate commissioning skills with a specific focus on commissioning for person centred care and use of the PHM approach to develop and embed outcome-based commissioning across all speciality areas.
• Play a supporting role in the formulation, implementation and ongoing review of major system wide commissioning plans that have impact on the wider population working with partners across the ICS including supporting complex and sometime contentious change at significant scale and pace.


• Monitor, interpret and assure progress against deliverables including providing planning and performance support to Local Care and Community provision linking to the BI, Planning and
performance function.
• Provide support to the team in relation to public engagement and Consultation and the legalities that surround this.
• Able to evaluate complex information to inform recommendations and decision making.
• Able to support the process for complex and sometimes contentious change and to provide programme support to deliver this at significant scale and pace.
• Ability to develop and deliver robust presentations to a wide audience.
• Solid relationship building skills and ability to work closely with Place and Provider Collaboratives. Including providing the programme management support to planning for delegation.
• Support the delivery successful procurements in line with the NHS Provider Selection Regime.
• Support the development of Financial Improvement Plans in relation to commissioning.
• Support the successful handover of programmes to the Delivery and Service Redesign team for
delivery.




This advert closes on Friday 13 Sep 2024

Your new company
Hays are working with a well-established business in Telford who are looking to appoint a Customer Production Team Leader on a permanent basis.
Your new role
This is an exciting and varied role in which duties will include:

• Managing and leading a team during assigned shift to ensure excellent customer service.
• Supervise production and preparation processes.
• Ensure compliance with Health & Safety regulations.
• Coordinate with the Operations Manager and Plant Manager to expedite orders and minimize customer wait times.
• Train, mentor, and motivate staff members to enhance performance and productivity.
• Collaborate with the management team to meet sales targets and operational goals.

What you'll need to succeed

• Can do attitude towards work
• Strong Work Ethic
• Strong Leadership qualities.
• Attention to Detail.
• Counterbalance Forklift Licence (In Date with Paper Certificate or Photo card) (advantageous)
• Knowledge of Galvanizing process (advantageous)
• Excellent verbal and written Communication Skills.
• Ability to work by yourself or in a team.
• Ability to use own initiative.
• Excellent Timekeeping.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job Description

Nursery Manager

Salary: Up to £35,000

We are seeking a dedicated and passionate Nursery Manager to oversee the day-to-day operations of our client's nursery. The successful candidate will be responsible for ensuring the highest standards of care and education are maintained, creating a safe and nurturing environment for young children.

The Nursery offers day care for children from 3 months up to school age. There is a focus on learning through exploration and fun, teaching the child self-confidence and independence. There is a safe, completely enclosed outdoor play area for the children to enjoy and explore.

Qualifications

• Proven experience in a leadership role within a nursery or early childhood education setting
• Level 3 Early Years qualification or above
• Strong understanding of safeguarding procedures and child protection protocols
• Exceptional communication and interpersonal skills, with the ability to engage effectively with staff, parents, and children
• Commitment to promoting diversity, equality, and inclusion
• Proficient in administrative tasks and budget management
• A thorough understanding of EYFS (Early Years Foundation Stage) framework and its implementation

Benefits:

• Meals included while on shifts - Breakfast, lunches and snacks
• Internal academy - you will have the opportunity to complete accredited training
• Enhanced maternity and paternity leave
• Staff rewards and incentives
• Team events - be appreciated for your hard work
• Wellbeing support
• Discounted childcare
• Have your birthday off

Responsibilities

• Develop and implement nursery policies and procedures
• Supervise and support nursery staff, providing mentorship and guidance as needed
• Manage the nursery budget and ensure financial sustainability
• Oversee the admissions process and maintain strong relationships with parents
• Monitor and maintain compliance with regulatory standards
• Foster a culture of inclusivity and diversity within the nursery environment
• Collaborate with external agencies and organizations to enhance the nursery's offerings
• Continuously seek opportunities for professional development and improvement within the nursery

Reference: WILL78943/MW

INDCHI

Salary: £29,400 per annum

Contract type: Permanent

Hours of Work: 37.5 hours per week

The role:

Are you looking for a management role that recognises your care or housing experience with rewarding opportunities? Would you like to progress your career without losing contact with the people you support? Are you looking for an organisation that is investing in its people and supporting the community? If your answers are yes, then you have come to the right place!

Due to expansion, we have a fantastic position in our brand new extra care scheme where we support 90 people of over 55 years, who like to live an independent and active life. Our vision and values are centered around caring for the community and the people we support and in this role, you will have a direct hand in making a difference to their life not only from a Care perspective but also from taking care of their Housing needs.

Benefits:

In return, we offer you a rewarding opportunity within a supportive team of experienced mentors and peers, ensuring you thrive throughout your career.

Continuous Professional Development with training, coaching, and mentoring
Life Assurance
Enhanced family friendly leave
Free onsite parking
Paid Carer’s leave to deal with life’s emergencies
Access to our comprehensive training platform
Access to a number of fantastic rewards including free and discounted tickets to popular destinations
Access to our discounts and cashback app Rainly from day one
Access to Blue Light Discount
Access to our Employee Assistance Programme including online counselling for life’s events
What will you be doing?

No two residents or days will be the same and although our care and housing packages are adapted to individual needs, we pride ourselves on offering person centered care.

You will lead the team in the delivery of excellent tenant focused service
Deputise for the Housing and Care Manager and promote safety, security, and reassurance to customers by delivering excellent housing, care, and support services
Support the management team with all aspects of team management including recruitment, induction, training, coaching and mentoring the Housing and Care Assistants
Provide a first class customer service and ensure they are fully aware of the services on offer
Give advice, support, and assistance to customers who need to claim benefits and assist to ensure all income is collected
Assist in the letting of new homes to the highest standard and manage each tenancy in line with the management process
You will be responsible for ensuring 100% compliance and high standards of building safety at all times
You will have the opportunity to provide a person centered service to our residents by planning their care and support, and by developing good professional relationships with them
About you:

You will be approachable, friendly, and a mascot of our values which we live and breathe. You will be passionate about providing excellent housing and care services as well as great customer service.
You will have an understanding of regulatory requirements
Experience as a Supervisor or Team Lead at a Care or Housing organisation
Full UK driving licence with the flexibility to work across the region along with access to a vehicle
Professional qualification or willingness to work towards it
‘Made With Care’:

We've linked up with the Government's recently launched ‘Made With Care’ campaign which means you will be part of the biggest reform of adult social care in a generation. There is record funding being invested to support the new social care sector including staff training and development.

https://www.gov.uk/government/news/adult-social-care-campaign-to-build-bigger-and-better-workforce

Our Inclusive Culture:

We are committed to being an equal opportunities employer. All applications are considered on the requirements of the role regardless of gender identity, nationality, ethnicity, marital status, age, disability, sexual orientation, religious belief or background. Please refer to our Equal Opportunities Policy below for further information

Recruitment Process:

In partnership with our trusted external providers we are committed to undertaking care and safeguarding checks with all colleagues. These checks may vary according to the role you have applied for.

We also ask for two references for everyone who is offered a position, one of which must be your current or most recent employer. All roles will also be offered subject to satisfactory right to live and work in the UK checks; if you need any further information on these checks please visit www.gov.uk

Next steps:

To apply for this role, please send your up to date CV and completed application form to Recruitment@wrekin.com and we will call you for a short pre-screen call following which you will be invited to a face to face interview.

Successful candidates will be required to undertake an Enhanced DBS Check.

The successful candidate will be required to have Right to Work in the UK.

Supported Living Manager for Learning Disabilities Services in Telford
Full time permanent role with shared on call
Salary C. £30000 plus generous benefits package

Are you passionate about making a real difference in the lives of individuals with learning disabilities? We have an exciting opportunity for a Supported Living Manager to join an established team in Telford!

You will join an organisation who support people across Telford who live with learning disabilities. Their mission is to inspire and empower individuals, enabling them to discover new possibilities in their lives.

Role Overview: As a Supported Living Manager, you will lead and motivate a team of support workers and managers.

Your responsibilities will include:

" Team Leadership: Inspire and manage a dedicated team to provide excellent support to individuals with learning disabilities.
" Service Delivery: Oversee supported living services across Telford and Bridgnorth areas.
" Quality Assurance: Ensure compliance with regulations, policies, and best practices in health and social care.
" Person-Centred Approach: Foster positive relationships with residents, promoting their independence and well-being.

Requirements:
" Experience working with individuals with learning disabilities or complex behaviours.
" Background in Supported Living or Residential Services.
" Minimum Level 3 qualification in Health & Social Care (support and training towards Level 4 and 5 available).
" Full UK driving licence and access to your own vehicle

What We Offer:
" Competitive salary c. £30000
" Opportunities for professional growth and development.
" Be part of a supportive and caring community
" Reward and recognition opportunities
" Health and well-being benefits

How to Apply: Ready to make a difference? Apply now!