Total 26 Manager level Customer Service job vacancies in peterborough pe1 1hj

Registered Care Home Manager - Required for Castor Lodge Care Home located in the village of Castor near Peterborough PE5 7BD - Part of the Country Court Family
Salary: £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.

Effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the CQC compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.

About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Registered Care Home Manager - Required for Castor Lodge Care Home located in the village of Castor near Peterborough PE5 7BD - Part of the Country Court Family
Salary: £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.
You will effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.
About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

Lead, manage, and inspire a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service. As a Team Leader, you'll oversee customer service delivery, manage team performance, and foster talent development to meet business and client goals. This role is ideal for a motivated leader with a passion for driving team success and delivering exceptional customer service.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Lead, manage, and develop your team to ensure high-quality service delivery.
• Oversee team performance, ensuring compliance with company policies and regulatory requirements.
• Handle escalated customer complaints and make decisions aligned with Treating Customers Fairly (TCF) principles.
• Monitor and improve team performance, driving efficiencies and enhancing customer experience.
• Collaborate with other operational teams and lead local projects.
• Maintain financial controls and oversee expenditure within delegated authority.

What we're looking for:

• Proven experience in people management and development.
• Strong communication, planning, and organizational skills.
• Ability to adapt, motivate, and influence others.
• Analytical problem-solving skills with a creative approach to complex issues.
• Effective networking and relationship-building abilities.
• Experience in financial services and understanding of regulatory requirements preferred.
• Minimum 2 years of relevant management experience.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Please see the attached job description and person specification for further information and a detailed list of duties and responsibilities.

Job Title: - Registered Service Manager - Supported Living
Location: Werrington, Peterborough.
Salary: Starting from £38,000

I am currently working with a leading provider in the care industry, dedicated to delivering high-quality and compassionate care services to individuals and communities. With a commitment to excellence, they are seeking an experienced and dynamic Registered Manager to join their team and play a pivotal role in ensuring the smooth and efficient functioning of our operations.

You will manage a staff team and ensure supervisions, team meetings, work & medication observations, probation and appraisals are all completed in line with KPIs set.

You will ensure that the support delivered to our service users is in line with their agreed care plans, risk assessments, professional guidelines and statutory/legal requirements are met. The safeguarding and well-being of our service users is at the heart of what we do and this needs to be reflected in the support we deliver.

You will be responsible for undertaking assessments of new care packages, attending professional meetings, ensuring all CQC and local authority regulations are met, leading on safeguarding issues/concerns and ensuring all risk assessments are effective and up-to-date. You hold the registration with CQC as the Registered Manager for our supported living services.

You will be required to report to the Group Operations Manager and attend board meetings and senior managers meetings to ensure company developments and improvements are implemented.

With support from within the operations team along with other departments including training, finance, business & HR you will need to be able to work to a varied workload, self-managing your own deadlines and thinking on your feet to problem solve.

This is a fantastic opportunity for someone ready to excel themselves into a new challenge, is full of new ideas and leads from the front.

To be successful within this role you must have held registration with CQC, have your NVQ Level 5 in Leadership & Management and be a driver.

For your hard work and commitment, you will be paid a starting salary of £38,000 to £40,000 per year, have a personalised induction from the tight-knit senior management team, the opportunity to push your career forward and work with an organisation that offers a fantastic benefits package.

CLICK APPLY! TODAY to be considered for this role.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Augusta Care has been providing supported living care services for over 25 years and is now looking for an enthusiastic Registered Service Manager to join it's fast paced supported living care management team at their Peterborough head office.

Working with your Team Leader, you will be accountable for the day-to-day management of your services, reporting to the Group Operations Manager. As a Registered Service Manager you will be responsible for the safe and effective running of your allocated services ensuring service users are supported in a person centred way, achieving the outcomes of their assessed support plans and promoting independence at all times. You will also manage your staff team to work effectively, safely and in-line with the company's policies and procedures.

This role requires you to be a Registered Manager with CQC, so experience of the registration process is an advantage but not essential.

Applicants will require:

a minimum of 5 years previous experience supporting adults with Learning Disabilities, Autism and Challenging Behaviour in a senior role.
a level 5 NVQ/QCF in care or level 4 RMA, or be working towards.
a full UK driving license with access to their own vehicle.
a good level of IT knowledge, use of digital care management systems and rosters as well as MS Office.
a flexible approach to work hours, typical office hours usually apply but you will need to be flexible for service user events, on-call etc.
We offer:

Salary £38,000 per annum
Paid mileage
Auto enrolment into our pension scheme
Classroom Based Training - Skills for Care endorsed training provided in-house by our Training Manager with service user involvement.
Employee Assistance Programme (EAP) - Access to EAP from Health Assured, providing compassionate care and support to our staff and their immediate family through advisory and therapy services.
Refer A Friend Scheme - If you refer a friend to work for us, you could earn £250!*
Free Enhanced DBS Check - We cover the cost of your DBS check when you join us**
Free Blue Light Card - Blue Light Card is the UK’s largest discount service for those working in the NHS, emergency services, social care sector and armed forces – get access to thousands of amazing discounts online and on the high street. The cost of your Blue Light Card is covered by us!***
*Subject to terms & conditions being met.
**Fee deducted from pay if you leave within 6 months of joining.
***Claimed by reimbursement.

Proud member of the Disability Confident employer scheme

JOB TITLE: Property Critical Infrastructure (MEP) Manager - Data Centre
Salary: £57,546 - £63,940
LOCATION(S): Peterborough & Corby
Hours: Full-time
WORKING PATTERN: Flexible working and commuting distance to the data centre to be onsite

The Construction and Standards team are responsible for the design and construction of Group Property's estate. The team consists of construction specialists and provides assurance that the work undertaken to our estate is safe and effective. The team is also responsible for the delivery of a safe, resilient, and sustainable data centre infrastructure. This is essential for the continuity of the Group as a whole, with any disruptions having a direct impact to customers and colleagues.

About this Opportunity

The construction and standards team now seek an MEP Manager to support the successful delivery of all MEP investment across all live construction projects, sustainability investments and ongoing Data Centre operations. The new candidate will be responsible for retaining and building relationships with colleagues and stakeholders and regularly reporting to the line manager on findings and any remedial plans required.

The candidate for this role needs to be based within commuting distance from the principal data centre locations in the East Midlands.

Why Lloyds Banking Group?

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you'll be doing

• Attend all internal pre-construction investment steering groups and working group meetings, to assist internal stakeholders with all MEP matters in a clear, concise and jargon free manner.

• Manage all construction technical matters and queries and as a junction between our MEP consultant engineers, framework contractors, and construction oversight partners.

• Be familiar with the groups MEP & construction standards to aid the suppliers in ensuring these are met. Constantly monitor evolving trends and regulations change to ensure standards are current and submit all changes to the lead engineer.

• Dealing with incident management within the groups key data centres and critical buildings. This shall include managing the escalation process to key stakeholders and contributing towards resolutions with the groups supply chain partners. These incidents are rare and may occur out-with normal working hours, therefore a willingness to support the group through these periods is required.

• Promote a culture of continuous improvement with the Group's suppliers.

• Chair meeting and liaise with stakeholders and key suppliers. I.e MEP consultant partners.

• Attend alternating project construction meetings to support our framework contractors when required and in parallel with our MEP consultants.

• Manage construction aspects to ensure the site environment, health & safety, wellbeing, quality, and commissioning of the project is reported in a timely manner.

• Identify and mitigate embedded MEP services that impose a risk to project timeline and quality. The ability to identify trends, key issues or critical path risk is fundamental to the role.

• Manage own resources and track progress for reporting to line manager/ lead engineer.

What you'll need

• Significant Industry Experience (required).

• Ideally located in the East Midlands area.

• Relevant bachelor's degree in a property, engineering or construction related field. (required).

• MEP related construction experience essential with a focus on project management.

• Knowledge of building safety legislation, building standards, construction contracts and health and safety requirements essential.

• Experience of working in diverse teams with multiple stakeholders.

• Experience of working with common construction software preferred i.e AutoCAD, BIM, Document Management Portals etc.

• Experience and knowledge of sustainability pledges and the impact on the design and & implementation of M&E systems.

• Experience of working with critical infrastructure to meet the required resiliency.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Proud member of the Disability Confident employer scheme

Main job responsibilities You will: Work closely with managers and their teams to ensure successful delivery of operational services and projects to all clients, in line with Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs). Provide best practice guidance and ensure the Service operates to best practice standards. Provide line management for the Service Desk Management and Team; ensuring that you are a positive role model, undertaking appraisals, recruiting and enforcing HR procedures (including progressing any disciplinary or capability issues), as necessary. Develop, produce and present SLA and KPI reports on a monthly basis for Service Delivery using a number of different reporting tools; and meet with clients and key stakeholders on a regular basis to report on service delivery Develop and distribute clear communications to internal teams and external clients as per agreed processes. The following five criteria are essential criteria for the role. These will be used for shortlisting and interviews, so it is important that you answer these questions fully in your application form to give yourself the best chance of being selected for interview. Qualifications Educated to degree level or equivalent qualification/experience, plus additional managerial knowledge. Experience Significant leadership or management experience Working knowledge and experience of implementing industry frameworks/standards/best practices, such as ITIL and SDI Skills, Knowledge & Competencies Comprehensive knowledge of Service Management and Service Delivery principles, specifically experience of working in an ITIL compliant organisation and working with an ITIL compliant operating model in a large scale organisation. Ability to obtain, analyse and interpret data and information from multiple sources using excellent numerical, presentational, and communication skills. For the full job description and person specification, please see the supporting document. This document has a number of criteria that we would ideally want in a candidate. We know that you might not meet all the criteria for the role but please dont let that stop you from applying. We understand that you may bring other skills and experience to this role that we might not have thought of.

An exciting opportunity has arisen within IT at MLCSU, and we are looking for a Client IT Service Delivery Manager to join the IT Service Delivery Team, who will be primarily overseeing the delivery of BAU services within the South region alongside line management of one of the Service Desk Managers.

We are looking for an enthusiastic, self-motivated, flexible and passionate individual to join the Service Delivery Team. Candidates must have significant proven service delivery skills, knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management and Service Delivery principles. Significant experience and knowledge of working in an ITIL aligned service environment, with a dedicated focus on best practice and working / operating to best practice guidance and service standards.

Candidates must have a customer focused approach, excellent communication, presentation and interpersonal skills and the ability to build key relationships with key stakeholders.

You will need a flexible approach to a varied workload and have the ability to work autonomously and as part of a team in a very dynamic environment, coupled with commitment to providing efficient and effective service is essential.

As a Client IT Service Delivery Manager, you will be responsible for the day-to-day management and delivery of the Service Desk and Service Delivery functions for multiple strategically important client contracts. You will be required to develop effective work schedules to enable operational planning, delivery, and progress reporting; liaise with client leads, CSU Colleagues and collaborative partner organisations as appropriate, and ensure contractual obligations are achieved.

The successful candidate will have excellent organisational and communication skills, good general ITIL knowledge and will ideally have worked in an IT environment with Specialist knowledge of IT Service Management and Service Delivery principles. You will need to be an experienced and proven Service Manager with experience of planning and developing schedules of work including allocation of resources and the management of services.

The post holder will lead and manage a team of staff ensuring that services are managed and delivered successfully to contractual specifications and to agreed SLA’s. You will be comfortable engaging constructively with technical, non-technical, clinical, and corporate colleagues both within the CSU and partner / client organisations.

Experience of writing and presenting reports, analysing and interpreting data, and the IT Service Delivery function will be a requirement of the post.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction.

We work together as a team of over 1,600 expert staff based across the Midlands and Northwest to make a difference – for our customers, patients and communities. Offering a full range of professional services to Integrated Care Boards (ICBs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies across the country.

Our vision is to be pivotal in fully supporting the delivery of major improvements in health and wellbeing for populations we serve, and our values underpin everything we do:
• Quality and excellence
• Adding value
• Partnership working
• People matter
• Transparency and integrity

MLCSU is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.



Main job responsibilities

You will:
• Work closely with managers and their teams to ensure successful delivery of operational services and projects to all clients, in line with Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs).
• Provide best practice guidance and ensure the Service operates to best practice standards.
• Provide line management for the Service Desk Management and Team; ensuring that you are a positive role model, undertaking appraisals, recruiting and enforcing HR procedures (including progressing any disciplinary or capability issues), as necessary.
• Develop, produce and present SLA and KPI reports on a monthly basis for Service Delivery using a number of different reporting tools; and meet with clients and key stakeholders on a regular basis to report on service delivery
• Develop and distribute clear communications to internal teams and external clients as per agreed processes.



The following five criteria are essential criteria for the role. These will be used for shortlisting and interviews, so it is important that you answer these questions fully in your application form to give yourself the best chance of being selected for interview.

Qualifications

Educated to degree level or equivalent qualification/experience, plus additional managerial knowledge.

Experience

Significant leadership or management experience

Working knowledge and experience of implementing industry frameworks/standards/best practices, such as ITIL and SDI

Skills, Knowledge & Competencies

Comprehensive knowledge of Service Management and Service Delivery principles, specifically experience of working in an ITIL compliant organisation and working with an ITIL compliant operating model in a large scale organisation.

Ability to obtain, analyse and interpret data and information from multiple sources using excellent numerical, presentational, and communication skills.



For the full job description and person specification, please see the supporting document. This document has a number of criteria that we would ideally want in a candidate. We know that you might not meet all the criteria for the role but please don’t let that stop you from applying. We understand that you may bring other skills and experience to this role that we might not have thought of.


This advert closes on Wednesday 7 Aug 2024

McGinley are looking for a Civils Site Manager to work on a 9 week project near Peterborough.

The work will include installing Armco Barriers, CCTV Units, and security barriers within a railway yard.

It will commence on the 1st of October.

THIS WORK IS OUTSIDE IR35.

Work Duties

1. Maintaining general site safety.
2. Staff compliance - ensuring staff sign in and out correctly, ensuring staff are signed on to the relevant RAMS/TBS etc, ensuring all staff wear correct PPE etc.
3. Maintaining general housekeeping on site.
4. Interface with contractors on site as and when required.
5. Reporting daily to management team.
6. Highlighting any on site issues.
7. Carrying out site inductions.
8. Completing daily site diary using the clients software (Person will be trained on this, its an app)

Experience and Qualifications

1. SMSTS
2. Previous similar experience.
3. Comfortable dealing with both the client and other contractors.
4. Good knowledge of current health and safety legislation.

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Registered Care Home Manager - Required for Castor Lodge Care Home located in the village of Castor near Peterborough PE5 7BD - Part of the Country Court Family
Salary: £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 38+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.
You will effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.
About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.

Job Title: - Field Care Team Leader - Supported Living
Location: Peterborough.
Salary: Starting from £27,410

I am currently working with a leading provider in the care industry, dedicated to delivering high-quality and compassionate care services to individuals and communities. With a commitment to excellence.

We are looking for passionate and hardworking team leaders to lead our teams, making sure our service users enjoy a fulfilling and meaningful life, participate within their community and develop their abilities. As a Team Leader, you will supervise and motivate a team of support workers to ensure the highest quality of care and support is offered to our service users.

At all times you will be leading and promoting independence, choice and inclusion. Ensuring that your allocated services shifts are managed efficiently, assuring that activities, management of medication and other daily tasks including community-based activities are planned and carried out. You will also be key in ensuring our compliance remains at the expected level.

Although this role is predominantly field-based across your services, you will need to be able to offer flexibility within your contracted working hours which will include days, evenings, and weekends.

You will have the opportunity to deliver hands on support if desired.

Your Day to Day duties will be;
Rota Management
Able to support people with emotional, social and physical needs.
Experience in leading, mentoring and motivating staff teams
Providing formal supervisions and managing staff performance
Building effective relationships with key stakeholders

To be successful in this role you must:
Previous experience in a supervisory role.
Hold a Level 3 Diploma in Social Care or Equivalent.
Effective communication skills both written and verbal
Experience in managing and leading staffing teams to deliver positive results.
Diligent, enthusiastic and passionate.


For your hard work and commitment, you will be paid a starting salary of £27,410 per year, have a personalised induction from the tight-knit senior management team, the opportunity to push your career forward and work with an organisation that offers a fantastic benefits package.

CLICK APPLY! TODAY to be considered for this role.

Registered Care Home Manager - Required for Castor Lodge Care Home located in the village of Castor near Peterborough PE5 7BD - Part of the Country Court Family
Salary: £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 38+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.
You will effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.
About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.