Total 6 Director/C-Level Customer Service job vacancies in Norwich, Norfolk, NR1 0AA

Assistant Director of Care Services

We have an exciting and rare opportunity to join the Executive and Leadership Team at a charity, delivering children's services regionally while driving innovation and change for children and young people in and around the care system nationally.

Position: Assistant Director of Care Services

Location: Norwich, Norfolk

Job type: Permanent / Full Time

Hours: 37 hours per week

Salary: £56,524 - £64,220 per annum (with performance related pay)

Closing Date: 12th November 2024

About the Role

It is a great time to join Break as we prepare to launch our new Care Strategy informed by our staff, management teams and, most importantly, the children and young people we support. The current strategy focuseson four key areas: staying local to communities, being ambitious for our young people, staff and services, delivering high quality services and using our charitable income to add value.

Key responsibilities of the Assistant Director of Care Services include:

- Provide leadership in a trauma informed way and have a good understanding of trauma informed work

- Provide effective leadership and management

- Set and monitor operational targets and Key Performance Indictors

- To lead services in achieving OFSTED “Good” or “Outstanding” grading

- To sit as part of the Executive Team

- To sit as part of the Care Committee with the Director

- To contribute to the oversight, development and implementation of departmental financial plans and budgets

- To ensure compliance with legal, regulatory, ethical and social requirements

- To build impactful relationships with commissioners and other key stakeholders

- Have oversight of the staffing needs

- Ensure systems are in place to predict, mitigate, avoid and manage risk

- To ensure that you work in accordance with the health and safety training

About you:

You will be ambitious, and outcome driven for the young people supported, using your leadership, management and people skills to ensure the high-performance of the care leadership team continues as well as helping shape the wider strategy of the whole organisation as part of the Executive in this new role.

- Able to work towards or to already have a leadership management qualification at Level 7

- Minimum of 2 years' experience at a senior management level in a care services environment

- Experience of delivering large scale and/or controversial change projects

- Presenting complex reports and updates to audiences ranging

- from young people to the Board of Trustees

- Setting budgets for individual projects and addressing overspend

- Knowledge of the childcare and voluntary sector

- Knowledge of care standards, Ofsted and residential childcare

- A full UK driving licence and access to a car for work purposes

In your role, you'll have access to the following benefits:

- A “golden hello” scheme welcoming you to our services, with £2500 paid to you one month after your start date and a second £2500 at the six-month mark, depending on eligibility to scheme. (Candidates referred to Break via a recruitment agency are not eligible).

- A competitive salary.

- Excellent annual leave package, including additional service-related holiday from 2 years.

- Access to a wealth of training and learning opportunities including the opportunity to enhance your professional development through funded level 7 courses.

- The opportunity to influence the organisation's strategy and direction as a member of the Executive and Leadership Teams.

- Access to the Blue Light benefits platform enabling you to access discounts across various shops, venues, and services (your membership fee will be reimbursed).

- Life assurance to the value of 3x your annual salary.

- Enhanced sick pay.

- Access to multiple wellbeing initiatives.

To comply with the Immigration Asylum & Nationality Act 2006 and additional amendments, and UK Visa and Immigration (UKVI) requirements, all prospective employees will be asked to supply evidence of eligibility to work in the UK.

About the organisation

The employer is a forward-thinking non-profit organisation that has delivered unique support for young people across East Anglia for over fifty years. Co-production with staff, young people and families is at the very heart of everything they do. They have a range of residential services, a fostering agency, Staying Close, Staying Connected and services for disabled children and their families. As a trauma-informed organisation, all their young people and employees are supported by their highly skilled therapeutic team - and their lifelong offer means that even when young people leave their care, they will always be there for them.

With low staff turnover and vacancy rates, they have over 90% good and outstanding gradings across their services and deliver great outcomes for our young people. Our ambition is to grow and build even further - creating an environment where people can develop their talent and see the difference they make. You could be part of this.

You may have experience in roles such as Director, Assistant Director, Deputy Director of Care, Leadership, Children, Children in Care, Children's Care Services, Care Director, Assistant Care Director, Deputy Care Director, Head of Care, Care, Children's Social Care etc.

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

Job Description

Deputy Hospital Director (Nurse Qualified)

Salary: Up to £53,000

37.5 hours per week

We are currently looking for a passionate and highly skilled Deputy Hospital Director with a nursing qualification to play a pivotal role in the leadership and management of our client's Hospital, specialising in Learning Disability and Autism care. The ideal candidate will have a robust nursing background and a steadfast commitment to delivering exceptional care while ensuring the seamless operations of the hospital. This role offers an exciting opportunity to significantly impact patient outcomes and oversee the professional development of their dedicated staff.

Qualifications

• Nursing qualification (RGN,RMN,RNLD) and a valid UK NMC Pin
• Demonstrated experience in a leadership or management capacity within a mental health hospital setting or similar environment, showcasing exemplary skills in team management and performance optimization.
• In-depth understanding of regulatory requirements and best practice guidelines in nursing, combined with a proven track record of their consistent implementation.
• Exceptional communication, problem-solving, and decision-making abilities, essential for fostering a nurturing and efficient healthcare environment.
• Dedicated to promoting workplace diversity, equality, and inclusion, creating a positive and supportive work culture.

Benefits:

• Company pension scheme
• Life assurance
• Subsidised meals
• Onsite parking
• Well-being support
• Career development opportunities
• Childcare vouchers

Responsibilities

• Provide comprehensive clinical and managerial leadership to our esteemed nursing team, ensuring unwavering adherence to best practice guidelines and regulatory standards.
• Collaborate closely with the Hospital Director to develop and execute strategic plans for the facility, with a primary focus on enhancing quality and ensuring paramount patient safety.
• Assume responsibility for the recruitment, training, and performance evaluations of nursing personnel, ensuring an environment conducive to professional growth and compassionate care.
• Contribute to the development of policies and procedures aimed at optimizing care delivery and fostering a secure, inclusive, and supportive environment for both patients and staff.
• Foster a culture of continuous learning and professional advancement among the nursing staff, ensuring the highest level of expertise and dedication to patient care.
• Serve as a liaison between various departments to facilitate effective communication and seamless collaboration, thus ensuring streamlined operations and exceptional patient experiences.

Reference: WILL78652/DB

INDNUR

Working for your organisation The East GMSA is an Alliance Partnership between Cambridge University Hospitals NHS Foundation Trust, Norfolk and Norwich University NHS Foundation Trust, University Hospitals of Leicester NHS Trust and Nottingham University Hospitals NHS Trust. While recruitment for this role is being coordinated by CUH, the successful candidate will be employed by and located at the nearest NHS Trust Alliance Partner within the East GMSA. Please note: Your full application details will be shared between the four Partnership Trusts, Cambridge University Hospitals NHS Foundation Trust (CUH), Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), University Hospitals Leicester NHS Trust (UHL) and Nottingham University Hospitals NHS Trust (NUH). aligning to the NHS Genomics Strategy, setting strategic direction of the NHS GMS Alliance along with Senior Leadership Team, including supporting delivery of the NHS GMS Alliance business plan. driving forward research and innovation across the NHS GMS Alliance region working with a range of stakeholders and partners. working closely with the East GLH on an aligned research and innovation strategy for the East Genomics region. working with the Genomics Innovation Directors across each NHS GMS Alliance, as well as NHS England and key stakeholders, to align research and innovation activity and to develop a national plan of action. coordinating and driving the NHS Genomic Networks of Excellence that the NHS GMS Alliance is engaged with, including working closely with the leadership of the NHS Genomic Networks of Excellence and other key opinion leaders in the national and international genomic ecosystem. supporting the development of the NHS GMS Research Collaborative. advising and reporting at a senior level on NHS GMS Alliance research and innovation activity including at the NHS GMS Research Collaborative, the East Genomics Executive Board and the NHS GMS Alliance Partnership Board. assessing the viability and impact of innovations on the GMS's priorities, such as health inequalities. coordinating the NHS GMS Alliance input into life sciences initiatives, including the Genomics England spending review initiatives, such as the Generation Study, Cancer 2.0 and Diverse Data programmes; and driving the NHS GMS support for and recruitment to clinical trials, including understanding the active clinical trials with a genomic need within the region and nationally; understanding the capacity and capabilities within the region and nationally to support clinical trials; facilitate access and identifying relevant patient cohorts for clinical trial enrolment; supporting the establishment of genomic enabled clinical trials with research partners. ensuring that all staff managed by the postholder undertake individual performance appraisal, operate within the appropriate Human Resource policies, take up appropriate and required training plans, and contribute to workforce. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Job Description

Deputy Hospital Director

Salary: £52,000

Hours per week: 37.5

Here at Willing Care, an exciting opportunity has arisen for a Deputy Hospital Director to join one of our client's growing Clinical team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care.

Requirements for the Deputy Hospital Director role:

• Nursing qualification with an active UK NMC Pin
• Experience within learning disabilities and autism
• Previous management experience within a similar setting
• Ability to deliver and oversee projects
• Extensive understanding of the CQC standards
• Clear DBS

About the Hospital:

Our client provides specialist therapeutic services for those living with complex needs, including learning disabilities, mental health conditions or a personality disorder.

Benefits for a Deputy Hospital Director:

• Additional day off for your birthday
• Free meals
• Onsite parking
• Wellbeing support and activities
• Pension contribution
• Life assurance
• Enhanced maternity package

The role of a Deputy Hospital Director within the Hospital involves:

As a Deputy Hospital Director you will draw from your previous experience to lead, manage and influence to deliver high quality care.

• Leading and managing a diverse workforce, ensuring person-centred care is delivered
• Continuing to develop commercial opportunities
• Ensuring quality and financial targets are met and facilitating the development of healthcare services
• Contributing to the strategic development of the hospital
• Promoting and enhancing the hospital's reputation for care and service
• Providing strong and robust leadership in the hospital environment
• Taking responsibility for budgetary oversights
• Promoting and safeguarding the wellbeing and interests of all patients and employees
• Ensuring that the site is compliant with internal and external guidelines and statutory requirements

We are seeking a Deputy Hospital Director who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL78652/DB

INDNUR

A Vacancy at Norfolk Community Health and Care NHS Trust.


The Clinical Quality Director is a senior leadership post with the remit to lead the quality agenda on behalf of NCH&C. There are 2 exciting opportunities as Clinical Quality Director in either North Norfolk area (North Place) or the West Norfolk area (West Place). You will become part of a high performing place team, as well becoming part of the Nursing and Quality Directorate, influencing and leading trust-wide quality improvement and strategic projects.

Please state at time of application your role location preference.

The Clinical Quality Director post works in collaboration with the Operational Director and the Clinical Leads for the Primary Care Networks. The post holder is responsible for ensuring the delivery of all elements of the quality agenda, including risk and patients safety in Place. The next twelve months will offer a number of challenges and opportunities, engaging and working in collaboration both internally and with the ICB and ICS. The aptitude to influence in these critical but exciting developments will be a significant skill requirement for the post holder.



Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

The post holder will work across the operational area to provide professional advice and guidance, including support with supervision and clinical leadership within the operational area and the wider Nursing and Quality Directorate.

Lead, coordinate and implement the clinical quality, safety and governance agenda across one of five operational areas within NCH&C. This includes professional leadership, professional development, training and education. The post holder will lead the Trust to deliver the quality agenda to include, safety, clinical effectiveness, patient experience, quality improvement.
Lead the safeguarding children and adult safeguarding agenda within the operational area, supported by named subject matter expert. Lead Quality Improvement initiatives within the operational area and work with other CQDs in other operational areas to embed joint quality improvement initiatives across the organisation. Provide clinical leadership for the Locality, working in partnership with the Operational Director to ensure the delivery of safe, effective services for the operational area.
To be the lead for the Place on infection prevention and control (supported by named subject manager expert), safe staffing, clinical audit, patient experience and engagement. To ensure the developing and monitoring of action plans, ensuring learning from incidents takes place. To
lead the locality’s SI process and complaints process.
To work with members of the Senior Leadership Team to formulate and ensure the delivery of the Trust corporate strategies, clinical strategy and operational business plan. Work across the operational area to provide professional advice and guidance, including support with supervision and clinical leadership within the operational area and the wider
Nursing and Quality Directorate. Lead on behalf of the operational area the development of a joint clinical strategy, working closely with partners within the local PCN to achieve this. Ensure that professionals contribute to and influence business and service planning and developments.
Actively promote modernisation and new ways of working activity across the operational area.
To lead on a trust wide initiative for the organisation such as safe staffing, dementia, falls, as determined by the Director of Nursing and Quality.
The post holder will lead teams to deliver the required outcomes of the long term plan, relating to quality.
Be part of the senior staff on-call rota system.


This advert closes on Wednesday 17 Jul 2024

Proud member of the Disability Confident employer scheme

STRATEGIC LEADERSHIP Be accountable for appointing, coordinating and supporting the work of RRDN Specialty and Settings Leads. The Medical Health & Care Research Director to support the Specialty Leads and the NMAHP Health & Care Research Director to support the Settings Leads Facilitating and promoting cross-specialty and cross-setting collaborations Developing and maintaining positive and constructive relationships with health and care leaders to ensure capacity and capability of the professional research workforce Ensuring expert advice is provided to RDN leaders and their teams, along with RDN stakeholders regarding study design and delivery to optimise deliverability and assist in the identification of sites and Principal Investigators Providing expert advice to the research delivery workforce regarding study delivery Responsible for working with health and care professional leaders to support the workforce development of research delivery leadership and associated staff including clinical and non-clinical staff Working closely with the Regional Research Leadership Office to develop complementary activities regarding strategic workforce development BUSINESS PLANNING Be responsible for supporting the development and delivery of a 3-year RRDN Strategic Implementation Plan in line with the RDN strategic aims and national 3-year plan. The RRDN Strategic Implementation Plan will be developed in conjunction with regional partners, including NHSE regional offices, ICSs, AHSNs, patients and the public Contribute to the oversight and development of RRDN business, financial, strategic development and impact plans, and associated reports OPERATIONAL MANAGEMENT Be accountable for appointing, coordinating and supporting the work of RRDN Specialty and Settings Leads. The Medical Health & Care Research Director to support the Specialty Leads and the NMAHP Health & Care Research Director to support the Settings Leads Ensure that the RRDN is managed in line with the requirements of the RRDN Host Organisation Contract Ensure that the RRDN provides effective, high quality and nationally consistent services Ensure that relevant national strategies, policies and frameworks are fully implemented and associated targets met Please refer to the Job Description for the full specification of responsibilities and requirements for this post.