Total 219 Customer Service job vacancies in 2824 Kempston UK - 40 hrs

This is a permanent contract after a successful 6 month probation period.
The starting salary for this role is £23,000.00 per annum
The role is 37.5 hours per week
We support Hybrid working, so there will be the opportunity to work from home in this role and work flexible hours. Travel to sites throughout the Westcountry will also be required regularly; this role is a mixture of office and site based. During the probation period there will be an expectation to be in the office 2 days a week as a minimum.
The Westcountry Rivers Trust is an environmental charity that works throughout the South West to improve our rivers for the benefit of all. Our work spans a huge range of projects to deliver change both in our rivers and on the land that they drain. We bring together stakeholder and interest groups in catchments across the South West to develop and deliver catchment action plans that will bring meaningful and lasting benefits for people and the environment.
The Evidence & Engagement Team supports the Trust’s on-going work in using a whole ecosystem approach to plan and deliver nature-based solutions for catchment management and river improvement initiatives for the river catchments of the South West and beyond. The team is instrumental in ensuring that the Trust is delivering the right measures, in the right places, and in monitoring and reporting the impacts of our work. Effective engagement and communication is essential to ensure that key stakeholders, both external and internal at WRT, are well informed and engaged.
We are looking for an engaging and competent candidate who is passionate about the environment and who also has a keen interest in engagement and the communication of scientific data. This is an entry level role which will provide a range of experiences supporting the different work streams of the EE Team as well as the wider Trust.
The post holder will work collaboratively with colleagues across the Trust to ensure project delivery. While a broad knowledge of the issues currently facing our water environment is highly desirable, specialist knowledge is not essential for this role.
WRT is committed to investing in its team. Training, support and mentoring will be provided to the right candidate to develop into this role.

An amazing new job opportunity has arisen for a dedicated Positive Support Practitioner to work for a specialist support service in London. You will be working for one of UK’s leading health care providers

This care company offers a comprehensive range of specialist support services for people with complex needs and specialist conditions

**To be considered for this position you must be qualified or willing and able to work towards Instructor Level of PROACT SCIP ®-UK**

As the Positive Support Practitioner your key responsibilities include:
• Ensure PBS team continue to develop their practice through professional development routes, attending PBS Network meetings and engage in as well as contribute to Liaise training & development offer
• Lead on developing innovative solutions to interventions and assist the Quality and Governance Director to build on different approaches that align to PBS to ensure Liaise offers the highest quality service to people we support.
• Undertaking themselves and supporting team to complete high quality Functional Behaviour Assessments
• Ensure effective partnership working with operational colleagues that supports implementation and change within individual services and the wider group. Identifying any operational barriers and supportive solutions to overcome this.
• Develop a suite of KPI’s for PBS, restriction reduction and STOMP
• Provide routine and adhoc incident analyses
• To engage regularly with the Quality Analyst and provide monthly updates on relevant team Key Performance Indicators and agreed outcomes

The following skills and experience would be preferred and beneficial for the role:
• Experience of working in services for people with a learning disability, autism and challenging behaviour
• Good communication and interpersonal skills to meet the needs of co-worker teams and service users
• Ability to collect and analyse data in order to develop, implement and review individual support plans or similar processes
• Must be a driver

The successful Positive Support Practitioner will receive an excellent salary of £36,000 per annum. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
• Free compliance training, and opportunities to develop
• NEST Pension Scheme
• Meals are provided at the home during shift
• Free enhanced DBS check
• Access to your pay as you earn it through our Moorepay partnership
• Employee Assistance Programme (access to free telephone counselling and legal advice)
• Life Assurance (2 x salary)

Reference ID: 6766
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Trainee sunbed engineer required, must be over 25 due to insurance, driving vans traveling around the uk servicing and fitting sunbeds in salons, gyms hotels etc for the uks largest sunbed rental company, full training given working with other fitters , experience not essential but driving sprinter vans is

We have an amazing opportunity for an exceptional individual with a flair for problem-solving to join our team as a Senior Decision Maker. The successful candidate will be joining the Senior Decision Making team on a permanent contract.


Purpose and main duties

The Senior Decision Making team evaluate and assess information received in the initial stages of our fitness to practise investigations to make sound decisions. They apply our Threshold Policy to decide if cases should close or be referred to our Investigating Committee. For cases that are closed, they draft those decisions. For cases that are referred to the Investigating Committee, Senior Decision Makers are responsible for deciding when a case is ready to be considered by an Investigating Committee Panel (ICP). This involves assessing the particularised allegations and evidence available to the panel. This role will require the post-holder to make high volumes of decisions autonomously, which stand up to scrutiny, and are of a high quality. In addition to this work, the post-holder will be responsible for providing guidance and case direction to case management teams, to support the delivery of high quality and effective decision-making.

Some primary duties and responsibilities include:

- Making high volumes of critically important decisions about the progression of cases pre-Investigating Committee, whilst maintaining accuracy.
- Proactively identifying and making decisions in relation to high-risk cases to ensure they are effectively prioritised and advanced to an Interim Order application where necessary.
- Identifying and assessing further information and evidence required to progress fitness to practise investigations.
- Working with the pre-ICP case management teams to ensure the accurate application of relevant sections of the HCPC’s legislation, policy and FTP protocols, through the provision of training, advice and review of decisions.
- Proactively providing feedback and learning to Case Team Managers and Operational Managers on delayed cases and those approaching decision deadlines and performance indicators.


Candidate Requirements

You will have significant experience of autonomous decision-making (preferably in a legal or regulatory environment), including demonstrable ability and understanding of applying legislation, guidance, or policies, and making evidenced based decisions. You will have a high level of written English and verbal communication skills, and an ability to use your initiative to work effectively under pressure. Your strong communication skills will enable you to work effectively within a team and with your peers, to build and maintain positive relationships and assist colleagues by sharing and applying knowledge as required. You will also be able to demonstrate sound judgement, in circumstances where you will be required to analyse high volumes of case information. This will be particularly important as you will be required to make sound, evidence-based decisions about the HCPC’s position when applying the Threshold Policy in written reports which will be sent to internal and external stakeholders.

Further information on this role is detailed in the job description and person specification. As part of the application process, along with a copy of your most updated CV please submit a supporting statement explaining the reasons you should be considered for this role; and what demonstrable experience you will bring based on the person specification.

Closing Date: Monday 09 September 2024 (All vacancies will close at 1pm)

Interview Date: w/c 23 September 2024

Job Advert

Full Time (37.5 hours per week) For the right candidate we can be flexible

£11.58 per hour

Plus £189 for sleep duties, this is based on 3 per month

Benefits of joining or team.

* Competitive pay
* High quality training- we provide all the training you need to deliver first class support;
* 28 days holiday in your first year, increasing to 33 day after five years and then 38 days after ten-years’ service.
* Comprehensive induction programme including shadow shifts – which means you’ll be fully supported to understand the role whilst
getting to know the team and the people you will support
* Free and confidential counselling services for you and your family
* A Simply Health Cash Plan- to help you with healthcare costs including dental, physiotherapy, chiropody, optical, new child
payment, prescriptions and more
* Long service rewards starting at £100 increasing to £150 depending on length of service – we believe our staff are our greatest
asset and we want to reward you for your hard work and commitment to Bethphage
* Contributory Pension scheme
* Development opportunities- we want to support you in your career in care, from becoming a mental health first aider, to career
progression- from support worker to service manager, your development is our development
* Regular supervisions with your manager, team meetings and feedback
* Refer-a-Friend Award – earn £200 every time you successfully refer a friend and they complete their probation.
* Birthday recognition – an Amazon e-voucher every year
* Paid enhanced DBS certificate
* Access to the “Blue light Card” scheme that offers discounts to social care staff in a range of shops both online and on the
High street



We are looking for a female support worker to join our team in the Oswestry Area, supporting adults with learning disabilities,
autism and mental health needs.
Our three ladies are supported in a bungalow and they enjoy drives around the local area, walks, meals out and nights at a local
disco. At home they enjoy watching TV and films, spending time in the garden and companionship. The ladies will need support with
medication, household chores and meal preparation. Full personal care is involved in this role , the use of a hoist and wheelchair
use.



About You:

Essential Requirements:

* Driver with UK manual licence and own vehicle.
* Warm, kind, fun and friendly
* Good communication skills
* Good IT knowledge/skills/systems
* Reliable Team worker and be able to work alone



Desirable Requirements;

* Experience of working with people with Learning Disabilities and Autism



*Some of our roles require males, females, race and age specific employees only. Where this is indicated, this is a genuine
occupational requirement in accordance with the Equality Act 2010



If you would like more information, please get in touch with our recruitment team by calling: 01743 272880 or drop us an email at:
recruitment@bethphage.co.uk.

Interview Date: TBC



Apply now

Proud member of the Disability Confident employer scheme

This is an exciting opportunity to be an integral part of the North East Homeless Prevention Team.

HPTs were established as an emergency response to Covid 19 and are now embedded within the North East Probation Service, managing the Community Accommodation Service Tier 3 (CAS3), maintaining links with other CAS teams, housing providers, community partners and stakeholders, and also providing accommodation support and advice to custodial and community teams. The Homeless Prevention Team consists of a Band 6 SOSM Lead, an existing Band 5 SPO, a Band 4 Business Manager, Band 3 PSO and Band 3 SAO, with recruitment currently open for a further Band 5 SPO/Operational Manager. This role does not carry a case load but requires close work with practitioners and others around the management of supervised individuals within an accommodation setting and close liaison with our CAS3 provider.

The job holder will report to the HPT Operations Manager and will work alongside other members of the team to ensure CAS3 bed spaces are utilised to capacity, with daily work on referrals and bookings with our CAS3 provider. This will include accurate collation of information and liaison with PPs and partners to ensure the successful residency and move on for our supervised individuals.

The job holder will engage with Probation Service staff, key stakeholders and partners and provide appropriate updates on statutory responsibilities, accommodation pathways and accommodation recording.

The job holder will provide support to the Band 5 Operational Manager in a variety of tasks to drive quality and performance across homeless pathways and recording.

The job holder will be confident in identification, input and management of data.

Desirable Experience

• Experience or training in housing/homelessness/housing provision
• ability to travel widely across the North East,
• Confident and competent use of Microsoft suite of applications, use of Teams and Office Applications
New entrants to the Civil Service will be expected to join at the entry point salary for the advertised band
Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.

This post is currently advertised without VISOR Vetting to enable appointment to take place as soon as possible, however, VISOR vetting will be required to be completed in due course.

Overview of the job

The job holder will undertake the full range of work with people on probation before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of people on probation utilising service procedures and practice directions that underpin professional judgement.

Summary

To assess and manage the risk (including risk management plans and escalation) posed by people on probation to protect victims of crime and the general public by:

• Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies.
• Supervise and manage risk of those people on probation subject to community sentences, during and after custodial sentences.
• Work with other agencies and groups to prevent crime and meet the needs of victims and people on probation.
In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc.).

Job Advert

We are currently looking for an IT service desk analyst to join our friendly IT team based at our Peterborough office. The main
purpose of the role is to provide 1st and 2nd line support for the business including network, hardware, line of business
applications and telecoms. You will also support internal communications and troubleshooting, whilst keeping up to date with
current technologies.




We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits
allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle
to work scheme and so on!




Overview of IT




As an IT Service Desk Analyst, you'll report to the IT Service Desk Manager and work alongside two additional 1st/2nd Analysts and
two 3rd Line Senior Escalation Analysts. Our IT department, headquartered in Peterborough, encompasses various teams such as the
IT Systems Team, Application Training, IT Assets, and Centre of Excellence. You'll have the opportunity to engage with these
teams, gaining valuable insights into their functions and daily responsibilities. Join our small, friendly, and dynamic team for
an enriching experience.




Main tasks:




Helpdesk Support

* Provide in a professional manner telephone and email 1st/2nd line support, recording, fixing and escalating to third party
hardware and software providers as necessary.
* Follow through with appropriate fix or fixes as advised, whilst keeping the user informed until incident resolution.



Desktop Support

* Assisting all users with Microsoft Office 365 and Microsoft Windows operating systems.
* Diagnosing and resolving hardware faults in the case of hardware/software failures, including coordination with third-party
vendors if necessary.
* Supporting printing, integrated photocopier, and scanning functionalities.
* Imaging/reimaging PCs and laptops as required.
* Managing user accounts in Active Directory.



Software Support

* Deliver Microsoft Office support to all employees as required.
* After training, offer first and second-line support for the firm's specialised applications.



This job description is not exhaustive and may be required to undertake additional duties from time to time to ensure the smooth
running of the IT department. Full training will be provided.




What will it take to be successful?




You will need a professional and positive attitude with the ability to provide concise and knowledgeable helpdesk support. You
will have the ability to stay calm and work methodically and accurately when under pressure, whilst maintaining excellent time
management.

Proud member of the Disability Confident employer scheme

At AAT it’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.



We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.


Term: Fixed Term Contract until 31 October 2025
Salary: £36,726 per annum
Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.


What exactly will you be doing?

As a Customer Operations Senior Advisor at AAT, you will play a crucial role in ensuring excellence in the service we deliver for our customers. Your day-to-day responsibilities will involve managing complex and high-risk queries across multiple channels, while completing and overseeing operational processes in key areas. You will be taking a proactive approach in identifying and driving improvements to our customer journeys.


Major objectives

The key objectives for the role are:

Manage complex and high-risk queries and complaints across various communication channels
Assessing key applications and making risk-based decisions in line with relevant processes and regulatory requirements
Work proactively to achieve both team and organisational targets, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Spearhead improvements to processes and customer journeys, including identifying enhancement opportunities and developing support materials
Develop excellent relationships with other teams within the Customer and Account Management Division and across the organisation to ensure a coordinated approach to all AAT activities
Deliver consistently high-quality service to both internal and external customers through effective and courteous communication
Support the induction and training of colleagues, providing ongoing guidance on complex and high-risk queries


What are we looking for?

The ideal candidate will possess:

Prior experience working within a professional membership body
Experience of working within regulated environments and an understanding of the importance of adhering to strict regulatory standards
Strong skills in Microsoft packages and CRM systems
The ability to communicate with customers and colleagues confidently and clearly, both verbally and in writing
An eye for detail, with sharp analytical and problem-solving capabilities, and experience of challenging existing ways of working to improve processes
The ability to make informed and well-reasoned conclusions based on the information available, taking full accountability and ownership of decisions
Experience in call centre operations and complaint management
A track record of delivering training and providing continuous support to junior colleagues
A customer-centric approach with a focus on both internal and external stakeholders
Ability to work independently and as part of a team
Strong organisational skills with keen attention to detail



If you're passionate about customer service and developing an inclusive community of accounting professionals, we want to hear from you!





What are the benefits?



At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:



Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
Great pension scheme, life assurance, and critical illness cover.
Health cash plan.
Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
Regular wellbeing initiatives.
Cycle2Work scheme and much more.



Closing Date: The planned closing date for this role is 26 August 2024 at 17.00, however, we reserve the right to close the role earlier than planned.



It’s an exciting time to join AAT and we would love you to join us on our journey. we achieved one-star company status in the Best Companies survey, and we have recently launched our strategy to 2030.



We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter, and in 2022 we exceeded our target for appointing females into senior positions.



Come and help us to make AAT an even better place to work!



Interested?



To apply please upload a copy of your CV and fill your application online.

Are you a Service Sales Engineer or Sales Engineer with a flair for building relationships and capitalising on strong account management?

Or maybe you have a solid field sales background and want to work for an organisation that values your sales skills and pays well when you achieve your sales targets.

Either way, this is a great role covering the Midlands and East Midlands and supporting both existing and new customers with maintenance, repairs, renewals, rentals and turnkey installations of a range of HVAC systems.

The role involves providing customer value through technical and commercial expertise and expanding the percentage of customers with direct service agreements from an installed base of equipment or turnkey installations.

You really do need to be an excellent relationship builder for this role, who enjoys visiting a wide client base regularly to identify new, existing or future opportunities and working in a very busy role to specific targets.

A large part of this job (80%) is supporting existing clients with renewals, quotes, repairs, servicing etc. The rest is new business and building up your pipeline of leads. With this in mind, you will need to be quite methodical in managing your territory but with the ability to change your plan/day if a customer/prospect needs you.

Main duties to include:

• Maintain and grow the territory to maximise consistent customer/order acquisition
• Acquire customers and orders for service products
• Convert leads into opportunities and manage the sales process
• Identify and develop opportunities with existing and new customers
• Prepare and present proposals, ensuring high customer satisfaction
• Foster customer growth and loyalty through continuous support
• Maintain updated customer database
• Implement regional and local service business programs
• Achieve sales and customer development targets
• Develop and execute account-specific project plans
• Assist customers with technical questions on systems and products

We are looking for:

• Regional or Sales Engineer experience, ideally within the HVAC or engineering sales sector
• Stable sales background
• Relationship builder with resilience and a positive, friendly approach
• Ability to adapt to varying levels of customer
• Experience covering the Midlands territory
• Motivated to deliver, with an innovative approach
• Familiar with utilising CRM and MS Office software
• Attention to detail and excellent collaboration skills
• Demonstrated mechanical and electrical knowledge/understanding

In return you can expect:

• £45-58k basic
• 20% annual bonus (uncapped)
• Company car or car allowance
• Laptop/Mobile
• 26 days hols + Bank Hols
• Defined pension contribution plan
• Life Assurance
• Private medical scheme
• Continued professional development support
• Plus more

If you are passionate about engineering sales and customer development, as well as making good money from the effort you put in, we’d like to hear from you. Give Sharon a call on: 0161 359 3111 or email a copy of your CV using the link.

Operations Administrator (Service Delivery)Team

Short summary

The Administrator will play a key role in supporting the needs of the science at the Crick. As part of a team, you will provide comprehensive administrative support to the science across the Institute.
The role will be pivotal in ensuring all scientists, and science related teams, at the Crick have administrative support. The role reports to the Service Delivery Manager and will provide general administrative support to a number of groups as well as specialist support when necessary. The role will be part of a team, working closely with other Administrators and the wider Service Delivery Team.

Key Responsibilities
• Provide general administrative support to all laboratory-based staff
• First point of contact for queries from laboratory-based staff and answering queries in a timely manner
• Arrange internal and external meetings (including seminars, laboratory meetings, special interest group meetings, ad hoc meetings) book meeting rooms and equipment, produce visitor itineraries and arrange reimbursements as appropriate
• Arrange UK and overseas travel and accommodation and produce concise travel itineraries for Group Leaders and their visitors
• Manage travel and expense claims according to agreed policies; process, log and track expense claims
• Delivering an admin/floor induction for new staff to the Institute liaising with managers of the laboratories
• Proactively supporting the Laboratory Heads with recruitment related tasks such as organising interviews and ensuring all recruitment documents are completed appropriately and sent to HR
• Monitoring the end dates of visiting scientists, providing the Science Project Co-ordinators with details of all starters, leavers and extensions within set deadlines
• Contribute to the review and continuing improvement of team working practices and processes


Find out what benefits the Crick has to offer:

For more information on our great pay and benefits package please click here: https://www.crick.ac.uk/careers-and-study/life-at-the-crick/pay-and-benefits

Equality, Diversity & Inclusion:

We welcome applications from all backgrounds. We are committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, pregnancy, age, disability, or civil partnership, marital or family status. We particularly welcome applications from people who are Minority Ethnic as they are currently underrepresented in the Crick at this level.

Diversity is essential to excellence in scientific endeavour. It increases breadth and perspective, leading to more innovation and creativity. We want the Crick to be a place where everyone feels valued and where diversity is celebrated and seen as part of the foundation for our Institute’s success.

The Crick is committed to creating equality of opportunity and promoting diversity and inclusivity. We all share in the responsibility to actively promote dignity, respect, inclusivity and equal treatment and it is our aim to ensure that these principles are reflected and implemented in all strategies, policies and practices.

Read more on our website: https://www.crick.ac.uk/careers-and-study/life-at-the-crick/equality-diversity-and-inclusion

An amazing new job opportunity has arisen for a dedicated Positive Support Practitioner to work for a specialist support service in London. You will be working for one of UK’s leading health care providers

This care company offers a comprehensive range of specialist support services for people with complex needs and specialist conditions

**To be considered for this position you must be qualified or willing and able to work towards Instructor Level of PROACT SCIP ®-UK**

As the Positive Support Practitioner your key responsibilities include:
• Ensure PBS team continue to develop their practice through professional development routes, attending PBS Network meetings and engage in as well as contribute to Liaise training & development offer
• Lead on developing innovative solutions to interventions and assist the Quality and Governance Director to build on different approaches that align to PBS to ensure Liaise offers the highest quality service to people we support.
• Undertaking themselves and supporting team to complete high quality Functional Behaviour Assessments
• Ensure effective partnership working with operational colleagues that supports implementation and change within individual services and the wider group. Identifying any operational barriers and supportive solutions to overcome this.
• Develop a suite of KPI’s for PBS, restriction reduction and STOMP
• Provide routine and adhoc incident analyses
• To engage regularly with the Quality Analyst and provide monthly updates on relevant team Key Performance Indicators and agreed outcomes

The following skills and experience would be preferred and beneficial for the role:
• Experience of working in services for people with a learning disability, autism and challenging behaviour
• Good communication and interpersonal skills to meet the needs of co-worker teams and service users
• Ability to collect and analyse data in order to develop, implement and review individual support plans or similar processes
• Must be a driver

The successful Positive Support Practitioner will receive an excellent salary of £36,000 per annum. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
• Free compliance training, and opportunities to develop
• NEST Pension Scheme
• Meals are provided at the home during shift
• Free enhanced DBS check
• Access to your pay as you earn it through our Moorepay partnership
• Employee Assistance Programme (access to free telephone counselling and legal advice)
• Life Assurance (2 x salary)

Reference ID: 6766
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

About the role
The Improvement Adviser (digital social care) is an exciting new role, aimed at strengthening the use of technology to improve outcomes for people. Working alongside the senior improvement adviser (Digital social care), the post sits within the Care Inspectorate’s Quality Improvement Support team (QIST). The role is funded until the end of August 25 with the possibility of an extension. The role can also be taken as a secondment from your substantive post.

About you
You will be educated to https://scqf.org.uk/level-9/Level 9 | Scottish Credit and Qualifications Framework (scqf.org.uk), and ideally have the NES Scottish Improvement Leader (ScIL) programme (or working towards or willing to work towards) or an equivalent improvement science qualification. You will have excellent communication skills, adept at developing relationships with a wide range of people both internal and external to the Care Inspectorate. You will be passionate about improving outcomes for people, and able to demonstrate your experience of leading quality improvement projects and evaluating their impact. You will have a strong interest in digital technology, understanding its role in supporting people’s rights in a social care context.

About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We work with the expectation that all staff will work collaboratively, within and across teams, in person (in an office or other work locations such as at an inspection), for 40% of their working week. 

Our Headquarters are located in Dundee and due to the nature of delivery, it may be required to travel to Dundee or other Care Inspectorate offices.

Next steps
You’ll find more information in the job profile and person specification.

If you believe that you are a suitable candidate for this post, please complete the application form on our website and send via email to our recruitment team by Monday 9 September 2024 at 08:00.

To assist us to monitor the effectiveness of our equality and diversity practices, we would encourage you to complete our equal opportunities monitoring form as part of our application process.

The interviews will preferably take place in person on the 26 September in our Stirling office.

Have you got experience in a Contact Centre environment?

Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. You will have access to incredible training and development opportunities, including a chance to receive Customer Service accreditation.

The role is the first point of contact for our customers, and you will have problem solving conversations with customers every day. You will answer enquiries, ensuring resolution at first point of contact wherever possible, working to set KPIs. This is a key role in leading our company-wide drive to deliver customer service excellence, if you have what it takes to help us deliver then we want to hear from you.

We currently have a variety of full-time and part-time roles on permanent and fixed-term contracts. The full-time positions operate between the hours or 8am and 5:30pm, Monday to Friday. Weekend working is not required for Customer Service Advisors.

What we are looking for from you:

We are looking for someone from a customer focused environment, preferably from a telephony or contact centre background. As you will be the first point of contact for our residents, you will need to have the commitment to getting it right the first time by resolving queries professionally and competently.

Excellent communication skills are key to being successful in this role, with the ability to interact with people of all ages and backgrounds. You will use your empathy and people skills to be able to diffuse difficult conversations.

The successful candidate will need to be IT literate, as you will be required to use different systems whilst speaking to customers. A good working knowledge of Microsoft Office packages is also required.

Whilst the role is home based, during your induction you will be required to work from our Group offices in Worcester or Birmingham to attend training. You will also be required to occasionally travel to the office as requested.

Some of our great benefits include   

28 days annual leave (pro rata) with the opportunity to buy and sell leave 

Family friendly policies    

Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts      



Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies     

Reward & Recognition scheme with retailer discounts and cashback.

Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)      

Supportive working environment with great learning and development opportunities  



If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com. 

Please note that we will review applications throughout the campaign and would therefore encourage early applications as this position may close earlier than the published closing date.

Proud member of the Disability Confident employer scheme

## Remote Player Support Agent Job Description

**Company**: Leading Gaming Client
**Position**: Player Support Agent (Remote - UK)
**Language Skills**: Must be fluent in English and proficient in one of the following: German, French, Italian, Russian, or Turkish. -Do not apply if you do not speak one of these languages in addition to English.
**Start Date**: Wednesday, 25th September 2024
**Training**: Fully paid online training from home, mandatory attendance.
**Hours**: Initially 15 hours per week (Part-Time)

Mission:
- Gain in-depth knowledge of company processes and provide exceptional customer support.
- Deliver outstanding customer experience based on surveys.
- Meet contractual Key Performance Indicators (KPIs).

Profile:
- Passion for the gaming industry.
- Strong logical thinking skills.
- Customer-centric approach to problem-solving.
- Advanced technical expertise.
- Proficient in game-specific terminology and context.

Languages:
- Native or Near-Native proficiency in assigned language.
- Excellent written skills and typing accuracy.
- Testing: CEFR 1 for assigned language, CEFR B2 or higher in English.

### Duties Include:
- Tier 1 support activities.
- Escalation of issues as per client guidelines.
- Handling bug reports and account management tasks.
- Assisting with key & code-related queries, connection issues, technical problems, subscriptions, online store purchases, gameplay inquiries, and more.

### Service Level Agreement:
- Respond to all reports within 24 hours, escalate critical issues promptly.
- Maintain QA score of 75% with 90% pass rate.

### Tools Used:
- Google Play
- In-App Support chats
- SalesForce
- Quality Assurance Tool
- MS Teams
- Helpshift
- Jira
- Sharepoint
- Scylla
- Mantis
- Internal Wiki
- Internal translation tool

Kindly be aware that this position operates on a self-employed status, requiring you to manage your Tax and National Insurance payments to HMRC. Rest assured, we are here to assist you with this process, so feel free to reach out for support without hesitation.

Are you looking for an interesting new role, with time for self development, study or exercise?

Maybe you are passionate about the environment, outdoors, gardening or exercise?

Are you open and enthusiastic about new challenges and experiences?

Would you like to support our client one to one within their own home?

Would you like a job where you work an assignment for 2 weeks and then have a break?

Come and join one of the UK's largest provider of complex care.

Within the Care in the Home division, we support clients to live independently in their own homes.

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This role is to support our female client who has muscular dystrophy. Our client is looking for a Personal Assistant to support her in her own home and alongside her busy work and social activities to live her life the way she wants to. You’ll also be helping her with her daily exercise regime and going swimming weekly.

Our client requires you to drive her automatic car, therefore you must hold a full UK driving licence.

What you'll have:

Our client is looking for a Personal Assistant who is fit and active, has life experience, is enthusiastic and motivated to learn, with a can-do attitude.

Our client is looking for somebody who shares her passion for staying healthy and working in the garden, or walking in the countryside – or is willing to give something new a try. There’s time in the schedule to fit in your daily yoga, run or exercise regime, and our client actively welcomes people who motivated to keep themselves fit.