Total 233 Customer Service job vacancies in 6369 UK Mobile Worker

Salary: £30,495 – £31,740

Location: Flexible (Any Care Inspectorate office)

Hours: 35 hours per week

Contract: Temporary until 31st July 2025

About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.

Starting Salary

Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.

About the role

This is a national role and an exciting opportunity for a motivated and enthusiastic individual to use their current IT skills and develop new analytical and data skills to make a real difference for people experiencing care across Scotland. You will support the Intelligence team in delivering key analytical support to our strategic inspection programmes, working closely with a multi-disciplinary team of Care Inspectorate colleagues and those from external agencies.

You will support the Intelligence team in providing an analytical function throughout the inspection process through the improvement and maintenance of data collection tools and by identifying and summarising key inspection findings and preparing accurate statistical reports for a range of internal and external audiences.

About you

You should be educated to SCQF level 7.

The Intelligence Team will offer training and support for the specialist software and skills required for this role. However, you will need to be confident working with raw data and comfortable working with Microsoft Excel. The successful candidate will pay close attention to detail in order to clean and validate data and identify opportunities to improve data quality.

As well as having good literacy skills, you will have an aptitude for working with facts and figures to a high degree of accuracy. Excellent IT skills are a pre-requisite, enabling you to present complex information in a meaningful way.

You will be expected to work with colleagues across the Care Inspectorate and other external organisations, and so must have excellent interpersonal skills and be prepared to develop a sound understanding of the inspection data to respond effectively to the requirements of the role.

Next Steps

You’ll find more information in the job profile and person specification.

For an informal discussion about the above posts, please contact Francesca Colaco by email at Francesca.Colaco@careinspectorate.gov.scot.

If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete the online application form by 08:00 on Monday 9 December 2024. CVs will not be accepted.

It is anticipated that interviews will be held Wednesday 18 December 2024 at our Dundee office.

Customer Experience Team Member - Seasonal

Are you great with customers, but looking for something a little bit different?

Do you have great availability over the festive period (Christmas Eve through to New Year's Day)?

Do you thrive in a fast-paced, exciting environment?

Are you looking for a workplace which is fun, engaging and full of festive cheer?

If so, we are looking for fantastic people like you to help support our West End venues over one of our busiest times of year as member of our Customer Experience Team.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with busy programme of events.

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html

If you have the skills to achieve our goals and an affinity for our values, we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

To note: this is a temporary position.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

Working Hours: 35 Hours Per Week

Contract Type: Permanent, Full-Time

Additional Payments: Casual Car User Allowance

Closing Date: 29 November 2024

Interview Method: In Person

This Role is Subject to:

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

DBS (Disclosure and Barring Service) Clearance - This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Are you interested in leading and further developing a highly professional team that is:

• • committed to continuous service improvement

• • results driven

• • quality focused

• • places citizens at the heart of everything they do

Manchester Local Care Organisation (MLCO) is seeking to recruit a Service Manager to lead the Manchester Equipment and Adaptations, Community Alarm and Technology Enabled Care TEC and Retained Advice services and lead the Technology Enabled Care strategy across ASC and the MLCO.

The Service Manager Manchester Equipment and Adaptations Partnership is responsible for the strategic and operational leadership of a range of services that deliver early interventions to citizens along with leading the development of TEC to prevent, reduce and delay long term packages of care. Technology Enabled Care is an exciting and growing area of support that is already proving to be making a meaningful difference to citizen’s lives by giving people more independence, and so far, saving £0.33 million in avoided homecare costs.

The role provides a unique opportunity to lead and develop/further evolve with the future development of integrated services, supporting statutory requirements of ASC as part of the MLCO. The successful candidate will take a leading role in enabling services within their portfolio to develop to meet the strategic intent of MCC and MCLO and help colleagues to consider how we can better meet the needs of our communities.

For more information, please email Karen Crier, Assistant Director via karen.crier@manchester.gov.uk

The successful candidate will utilise their experience of working with services, teams, and individuals to support citizens with a range of needs to ensure the best outcomes and best experience within available resources. They will use their influence and knowledge to encourage and lead meaningful system wide change.

For this role we are looking for candidates with: -

• • A strong record of leadership and delivery in a related field

• • Knowledge and significant understanding of the legislative framework and key issues relevant to the portfolio of service responsibility

• • A record of success in championing organisational and cultural change

• • Significant experience of forging and maintaining effective partnerships

• • Willingness to consent to and apply for enhanced Disclosure and Barring Service (DBS) Check

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
• References (Current and Previous employer)
• Disclosure and Barring Service Clearance (DBS) (as applicable)

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Why work for us
Who we are - Manchester City Council
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Exciting Opportunity for Team Leaders – Day & Night Shifts
Earn £13.50 to £15.50/hour
Location: London and surrounding areas

Holistic Care Innovations Ltd, a leading healthcare staffing agency, is seeking experienced Day Team Leaders and Night Team Leaders to support care homes in delivering exceptional standards of care.

Key Responsibilities
- Shift Leadership: Manage and oversee daily or nightly operations, ensuring smooth service delivery and supporting care assistants.
- Case Management: Collaborate with residents, families, and healthcare professionals to design and implement effective care plans.
- Medication Administration: Safely administer and record medications in compliance with policies.
- Risk Assessment: Conduct and review assessments to maintain a safe environment for residents and staff.
- Resident Support: Assist with daily needs, fostering independence and ensuring residents lead fulfilling lives.
- Service Development: Work with leadership teams to enhance care services and processes.
- Inclusive Environment: Create a positive and engaging atmosphere for residents and staff alike.

What We Offer
- Competitive Pay: £13.50–£15.50 per hour, based on experience and qualifications.
- Wagestream Access: Manage and access your earnings anytime.
- Career Growth: Access professional development opportunities, training programs, and apprenticeships.
- Enhanced Pay: Additional rates for bank holidays.
- Annual Leave Flexibility: Participate in our holiday purchase scheme.
- Wellbeing Support: Access resources and programs for mental and physical health.

Candidate Profile
- Qualifications: NVQ Level 3 in Health and Social Care is desirable.
- Leadership Skills: Proven experience supervising and leading teams effectively.
- Care Expertise: Solid understanding of care planning and risk assessment processes.
- Medication Handling: Experienced or willing to train in administering medication.
- Professionalism: Organized, IT-literate, and skilled in delegating responsibilities.
- Values: Caring, passionate, and team-oriented, with a commitment to putting residents at the heart of your work.

Why Join Holistic Care Innovations Ltd?
Joining our team means becoming part of a professional and compassionate organization dedicated to improving the lives of residents. You’ll have the chance to make a genuine difference while enjoying competitive benefits and career opportunities.

How to Apply
Submit your CV to admin@holisticcareinnovation.co.uk or contact us at 01424 212199 for more information.

Note: Successful candidates will undergo a DBS check before placement.

Be part of a team that thrives on professionalism, compassion, and excellence. Together, we can create brighter days for those in our care.

You will be working closely with our caregivers and partner providers to ensure the highest quality adult care is provided across the UK. As Adult Back-Up Care Manager you will be responsible for:
• Ensuring compliance with policies and procedures
• Ensuring there are sufficient numbers of professional staff with suitable skills, experience and knowledge to deliver safe care and maintain a high-quality service
• Reviewing and learning from accidents, incidents (including safeguarding), complaints and sharing these lessons learned with staff as appropriate
• Seeking feedback from customers, stakeholders and interested parties
• Acting on results of audits and reviews of the service
• Promoting a supportive, transparent culture where all staff members can learn from any mistakes

You will need to have a quiet environment to work in along with your own computer, webcam, mobile phone and a good internet connection.
This role is full-time Monday to Friday, and working hours can be flexibly arranged in conjunction with other team members.


What you will deliver

• Receiving and responding to emails from our clients
• Conversing with our care team members via our chat facility
• Staffing emergency care bookings via phone / online portal
• Working to achieve team and individual targets on a weekly / monthly basis
• Consistently delivering the highest quality customer service to everyone we interact with
• Supporting the Director with CQC related tasks


Key Experience, Skills and Attitudes

• Experience as CQC Registered Manager or similar in an adult / elder care setting
• Ability to work on your own initiative, with a high degree of reliability and confidentiality
• Excellent communication skills, both verbal and written
• Previous experience with a Salesforce or similar CRM platform would be highly advantageous
Benefits
• Home-based fully remote role with no travel required
• Full training provided via Zoom
• 28 days’ annual leave (pro rata), auto-enrol pension, and private medical insurance
• Medium sized business, with great progression opportunities!
• Starting salary £25,000 per annum (£27,000 per annum in London)
• Start date ASAP


About Us

British Nannies provides families with temporary and emergency in-home childcare, for example when a family’s usual carer is not available, or their nursery / school is closed. We are now seeking to expand our business to provide the same service (Adult Back-Up Care) for those aged 18 – 100 under the brand name British Carers.

Adult Back-Up Care is intended to be used to provide personalised in-home care, companionship and household support for those who either usually live independently or are cared for by a family member, and a circumstance has suddenly occurred which means additional short-term assistance with daily living activities is required.

A few examples of service use requirements are below:
• An adult person is recuperating from an operation
• The gradual long-term decline of an individual’s health; age-related frailty
• A family member who usually provides care has started a new job or is otherwise unavailable and has less time to provide care
• Support with managing the transition back to home from hospital or care home


Next steps

If you like the sound of this Adult Back-Up Care Manager opportunity and have the necessary skills, qualifications and experience, please apply today.

We look forward to meeting you!

Job Title: Support Worker
Location: Frome, Somerset
Salary: £12.42 per hour
Requirement: Must be a car driver

Are you passionate about supporting individuals to lead fulfilling lives? We are looking for a Support Worker to join our team in Nunney, Somerset. This rewarding role offers an opportunity to make a positive impact in people’s lives by assisting them with daily tasks, promoting independence, and encouraging engagement with the community.

Key Responsibilities:

• Provide person-centered support to individuals in their homes and community.
• Assist with daily activities, personal care, and household tasks as needed.
• Encourage and facilitate social interaction, hobbies, and community participation.
• Support individuals to achieve personal goals and maintain a high quality of life.
• Maintain clear records and communicate effectively with the care team.

Requirements:

• Must be a car driver with access to a reliable vehicle.
• Prior experience in a care or support role is preferred but not essential.
• Compassionate, patient, and dedicated to providing high-quality care.
• Good communication skills and a positive, encouraging attitude.

Benefits:

• Competitive hourly rate of £12.42.
• Flexible working hours and supportive team environment.
• Opportunities for training and professional development.
• 28 days of paid annual leave (pro-rated) and pension scheme.

If you’re enthusiastic about helping others and meet the requirements, we’d love to hear from you!

Please call John on 07825 956140 or 01202 0052004

Ref : Frome/SW/01

INDCARE

Job Title: Support Worker
Location: Nunney, Somerset
Salary: £12.42 per hour
Requirement: Must be a car driver

Are you passionate about supporting individuals to lead fulfilling lives? We are looking for a Support Worker to join our team in Nunney, Somerset. This rewarding role offers an opportunity to make a positive impact in people’s lives by assisting them with daily tasks, promoting independence, and encouraging engagement with the community.

Key Responsibilities:

• Provide person-centered support to individuals in their homes and community.
• Assist with daily activities, personal care, and household tasks as needed.
• Encourage and facilitate social interaction, hobbies, and community participation.
• Support individuals to achieve personal goals and maintain a high quality of life.
• Maintain clear records and communicate effectively with the care team.

Requirements:

• Must be a car driver with access to a reliable vehicle.
• Prior experience in a care or support role is preferred but not essential.
• Compassionate, patient, and dedicated to providing high-quality care.
• Good communication skills and a positive, encouraging attitude.

Benefits:

• Competitive hourly rate of £12.42.
• Flexible working hours and supportive team environment.
• Opportunities for training and professional development.
• 28 days of paid annual leave (pro-rated) and pension scheme.

If you’re enthusiastic about helping others and meet the requirements, we’d love to hear from you!

Please call John on 07825 956140 or 01202 0052004

Ref : Nunney/SW/01

INDCARE

Job Title: Support Worker
Location: Street, Somerset
Salary: £12.42 per hour
Requirement: Must be a car driver

Are you passionate about supporting individuals to lead fulfilling lives? We are looking for a Support Worker to join our team in Nunney, Somerset. This rewarding role offers an opportunity to make a positive impact in people’s lives by assisting them with daily tasks, promoting independence, and encouraging engagement with the community.

Key Responsibilities:

• Provide person-centered support to individuals in their homes and community.
• Assist with daily activities, personal care, and household tasks as needed.
• Encourage and facilitate social interaction, hobbies, and community participation.
• Support individuals to achieve personal goals and maintain a high quality of life.
• Maintain clear records and communicate effectively with the care team.

Requirements:

• Must be a car driver with access to a reliable vehicle.
• Prior experience in a care or support role is preferred but not essential.
• Compassionate, patient, and dedicated to providing high-quality care.
• Good communication skills and a positive, encouraging attitude.

Benefits:

• Competitive hourly rate of £12.42.
• Flexible working hours and supportive team environment.
• Opportunities for training and professional development.
• 28 days of paid annual leave (pro-rated) and pension scheme.

If you’re enthusiastic about helping others and meet the requirements, we’d love to hear from you!

Please call John on 07825 956140 or 01202 0052004

Ref : Street/SW/01

INDCARE

Job Title: Female Support Worker

Location: Stowmarket, Suffolk

Salary: £12.10 per hour

Shift Times 7.30am - 2.30pm or 2.30pm - 10.00pm

Requirement: Must be a car driver and have a UK Driving Lincence

Are you passionate about supporting individuals to lead fulfilling lives? We are looking for a Support Worker to join our team in Harkstaed, Suffolk. This rewarding role offers an opportunity to make a positive impact in people’s lives by assisting them with daily tasks, promoting independence, and encouraging engagement with the community.

Key Responsibilities:

• Provide person-centered support to individuals in their homes and community.
• Assist with daily activities, personal care, and household tasks as needed.
• Encourage and facilitate social interaction, hobbies, and community participation.
• Support individuals to achieve personal goals and maintain a high quality of life.
• Maintain clear records and communicate effectively with the care team.

Requirements:

• Must be a car driver with access to a reliable vehicle.
• Prior experience in a care or support role is preferred but not essential as full training is given.
• Compassionate, patient, and dedicated to providing high-quality care.
• Good communication skills and a positive, encouraging attitude.

Benefits:

• Competitive hourly rate of £12.10 per hour
• Flexible working hours and supportive team environment.
• Opportunities for training and professional development.
• 28 days of paid annual leave (pro-rated) and pension scheme.

If you’re enthusiastic about helping others and meet the requirements, we’d love to hear from you!

* This post is exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.

Please call John on 07825 956140 or 01202 0052004

Ref : Stowmarket/FSW/02

INDCARE

Job Title: Support Worker
Location: Wells, Somerset
Salary: £12.42 per hour
Requirement: Must be a car driver

Are you passionate about supporting individuals to lead fulfilling lives? We are looking for a Support Worker to join our team in Nunney, Somerset. This rewarding role offers an opportunity to make a positive impact in people’s lives by assisting them with daily tasks, promoting independence, and encouraging engagement with the community.

Key Responsibilities:

• Provide person-centered support to individuals in their homes and community.
• Assist with daily activities, personal care, and household tasks as needed.
• Encourage and facilitate social interaction, hobbies, and community participation.
• Support individuals to achieve personal goals and maintain a high quality of life.
• Maintain clear records and communicate effectively with the care team.

Requirements:

• Must be a car driver with access to a reliable vehicle.
• Prior experience in a care or support role is preferred but not essential.
• Compassionate, patient, and dedicated to providing high-quality care.
• Good communication skills and a positive, encouraging attitude.

Benefits:

• Competitive hourly rate of £12.42.
• Flexible working hours and supportive team environment.
• Opportunities for training and professional development.
• 28 days of paid annual leave (pro-rated) and pension scheme.

If you’re enthusiastic about helping others and meet the requirements, we’d love to hear from you!

Please call John on 07825 956140 or 01202 0052004

Ref : Wells/SW/01

INDCARE

Job Title: Support Worker

Location: Harkstead, Suffolk

Salary: £12.10 per hour

Full Time or Part Time positions available

Shift Times 7.30am - 2.30pm or 2.30pm - 10.00pm

Requirement: Must be a car driver and have a UK Driving Lincenc as the location in rura.

Are you passionate about supporting individuals to lead fulfilling lives? We are looking for a Support Worker to join our team in Harkstaed, Suffolk. This rewarding role offers an opportunity to make a positive impact in people’s lives by assisting them with daily tasks, promoting independence, and encouraging engagement with the community.

Key Responsibilities:

• Provide person-centered support to individuals in their homes and community.
• Assist with daily activities, personal care, and household tasks as needed.
• Encourage and facilitate social interaction, hobbies, and community participation.
• Support individuals to achieve personal goals and maintain a high quality of life.
• Maintain clear records and communicate effectively with the care team.

Requirements:

• Must be a car driver with access to a reliable vehicle.
• Prior experience in a care or support role is preferred but not essential as full training is given.
• Compassionate, patient, and dedicated to providing high-quality care.
• Good communication skills and a positive, encouraging attitude.

Benefits:

• Competitive hourly rate of £12.10 per hour
• Flexible working hours and supportive team environment.
• Opportunities for training and professional development.
• 28 days of paid annual leave (pro-rated) and pension scheme.

If you’re enthusiastic about helping others and meet the requirements, we’d love to hear from you!

Please call John on 07825 956140 or 01202 0052004

Ref : Harkstead/SW/09

INDCARE

We're on a mission to give our colleagues an amazing work/life balance!

Job title: Teaching Assistant

Location: Brick Lane School, Tower Hamlets, London

Salary: £21,508.35 per annum

Hours: 37.5 hours per week; Monday to Friday 8am-4pm

Contract: Permanent, Term Time only

UK applicants only. This role does not offer sponsorship.

Are you a Teaching Assistant committed to improving the lives of young people?

As part of our continued growth we are looking for Teaching Assistants to join our brand new team at our new School based in Tower Hamlets, London.

About the role

As a Teaching Assistant, you will support our Teachers to take a creative approach to teaching pupils according to their educational needs, maximising pupils' achievement, and ability to develop.

This is a great opportunity for a Teaching Assistant who is looking to continue their career in Education and is motivated to inspire learning in pupils with varied and complex needs. Your work will be challenging and rewarding in equal measure and you will be working in a school where we maintain a strong safeguarding culture, where pupils are listened to, respected and involved in as many decisions as possible.

Quality is always top of our agenda and we pride ourselves on the quality of what we do. We are looking for a Teaching Assistant, who can work with individual and small groups of pupils, preparing classrooms and materials, and building positive relationships with pupils to promote interaction and learning. Our Teaching Assistants offer essential support to our Teachers and have the opportunity to assist in the planning and delivery of lessons in a creative and positive setting.

Previous experience of working in an SEN/ASC environment is desirable, however excellent support skills and the right motivation, personal qualities and levels of resilience are just as important. We need people who share our vision to build incredible futures by empowering vulnerable young people in the UK, to be happy and to make their way in the world.

Educated to GCSE grade C or above in Maths and English, you will be calm, engaging, resilient, enjoy working as part of a team, and be genuinely motivated by helping every pupil to reach their potential.

About us

Brick Lane School is a brand-new specialist independent school providing education for pupils with an ASD (Autism) diagnosis from age 5 up to 18. We aspire to provide the best quality teaching and learning to allow our students to grow and develop the necessary skills for them to succeed and lead fulfilling lives in the wider community and in adult life. The school benefits from a fantastic location in the vibrant and cosmopolitan heart of the East End of London and has been refurbished to a very high standard to allow us to fulfil our aspirations. In all of our staff we seek the very best in terms of commitment, compassion and effort in order to meet the needs of the students and to provide a high-quality learning environment where pupils feel safe and can flourish.

The aim of the school is to provide specialist individual support to each pupil, enabling them to reach their potential so they can live fulfilling and productive lives. We will provide the young people with as much freedom as possible while offering a safe and supervised environment. This is achievable due to the dedication and support from a range of employed professionals across the company who are passionate, reliable and understanding including dedicated education, care and clinical teams.

For over 16 years Options Autism have provided care and education to pupil, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

#1

Overview of the job

The role of a Flexible Professional, is responsible for initiating, leading and taking forward key focused/owned priorities. These roles involve establishing, managing and implementing a range of work through change programmes and projects.

Flexible Professionals will need to work closely with other functions and colleagues in order to progress activities and deliverables, but will also be responsible for leading and supporting specifically allocated projects and coordinating project resources.

Team members will need to be highly capable, flexible, driven, highly organised and able to see the bigger picture and have a high level of energy and attention to detail. You are likely to be working on a number of different projects at any one time so the ability to multi-task within tight timeframes will be essential.

You will need to have a "roll up your sleeves and get it done" approach to work. An ability to develop collaborative working relationships quickly and work effectively within matrix structures will be a must.

Flexible pool team members will need to engage with a range of stakeholders including colleagues across wider HMPPS and MoJ teams, Civil Service and business stakeholders and will need to consult and negotiate with trade unions as appropriate.

The role will report to a nominated project or functional lead.

Summary

Purpose of the role is to lead the development, planning and implementation of priority initiatives that support the delivery of Strategic Priorities and the HMPPS and directorate Business Plans.
Includes:

• To research, scope, produce and manage detailed project plans.
• To design, implement, manage and monitor reporting processes.
• To identify, manage and seek resolution to risks and issues.
• To lead project delivery, including management and/or production of project deliverables and activities.
• Will be required to be responsible for coordinating people resources within HMPPS and across the wider MoJ teams to achieve project aims.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Responsible for leading a number of priority specifically focused projects (at any one time) involving a range of functions/activities, structures and key stakeholders. This includes:
• Responsibility for the successful delivery of (to required quality standards, timescales and within agreed resources) priority projects. This requires robust and effective planning and subsequent monitoring of plans as well as effective risk management, and will routinely involve reallocation of resources in supporting priority work.
• Responsible for researching, scoping and producing detailed project plans and an overarching Milestone Plan to support the delivery of HMPPS directorate Strategic Priorities.
• Responsible for the day-to-day management, monitoring and updating of the plans for the HMPPS directorate Executive SMT.
• Able to identify the critical path/s for any projects or work and provide solutions which could affect the achievement of any deliverables on the critical path.
• Responsible for the production of regular highlight reports for project, programme or Directorate Governance and to inform overarching reporting against business plans, to the HMPPS Executive SMT, and the HMPPS Director's bi-laterals with the Chief Executive Officer when required.
• Responsible for anticipating issues and problems, and where necessary intervening (including taking responsibility for directly producing project deliverables) to prevent slippage or failure to meet key milestones.
• Required to understand and find solutions to complex and unclear problems often involving conflicting views and requirements, and which have no pre- defined solution.
• Able to be flexibly deployed on other priority projects or work areas (to contribute to or to trouble-shoot) where capability gaps or significant risks, issues or slippage is predicted or occurs, often at short notice and alongside existing priority deliverables.
• Required to work effectively with a range of other functions and colleagues and other internal and external stakeholders in order to progress activities and deliverables.
• Required to coordinate project resources and other functional experts to ensure plans are delivered to time and within cost and quality requirements.
• Required to consult and negotiate directly with Trade Union representatives at a national level on behalf of priority directorate projects. This involves the ability to build appropriate relationships with union representatives consistent with the HMPPS ER Leads.
• Responsible for representing HMPPS and MoJ at various internal and external directorate and broader change programme forums.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Positions are physically located at the Panama Clinic in Panama Cty Bch, FL, Pensacola VA Clinic in Pensacola, FL, Mobile VA Clinic in Mobile AL, and Eglin AFB, Eglin, FL, Biloxi MS. Select all locations you are willing to consider. Once selected for a specific location in your application, changes in location after selection will not be considered.

Current permanent VA employees and Federal employees from other federal agency should apply under CBST-12600215-25-CM

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Advanced Medical Support Assistant (AMSA) is in the Medical Administration Service assigned to a Patient Aligned Care Team (PACT), a Specialty Care Clinic or a Mental Health Clinic. The AMSA provides specialized and expert administrative support while working collaboratively in an interdisciplinary coordinated care model. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Utilizes specialized administrative judgement and a wide range of clinical flow process relating to access to care across multiple clinics, specialties and/or care in the community resources.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensue that clinic schedules are closely monitored to effectively support the needs of the clinics.
• Develops and maintains effective and efficient communication with the patient, inter-disciplinary team, VA Medical centers and other agencies.
• Participates in team huddles and team meetings to manage patient care; setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. collaborates with the medical team to assure continuity of care, manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure, registration, management of consult requests, recall reminders, VA Online scheduling requests, secure messaging and Electronic Wait List to verify and validate accuracy and resolve issues.
• Schedules all appointments in a timely manner with patient input, registers new patients for care when necessary to facilitate same day appointment scheduling; updating patient demographic data, collecting insurance information, and negotiating appointments during check-out and scheduling follow-up/consult appointments, entering recall reminder request and contacting patients that fail to appear for scheduled appointments.
• Interprets and communicates requirements of national and local scheduling directives, policies and procedures and complete accurate scheduling responsibilities.
• Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and Veteran needs while ensuring compliance with established processes, policies, and regulations.
• Communicates tactfully and effectively, electronically, by phone, in person and in writing with internal and external customers.
• Reads and responds to work related messages in a timely manner
• Maintains scheduling training compliance and completes all required training within established time frames.
• Has advanced knowledge of medical terminology and a solid knowledge of multiple electronic systems and current computer technology regarding scheduling applications and several types of office equipment.

Work Schedule: Determined by supervisor. Typically, Monday - Friday 8:00am - 430pm. To be discussed at interview.
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 520-00133F
Permanent Change of Station (PCS): Not authorized

Starting at $44,117 Per Year (GS 6)

Positions are physically located at the Panama Clinic in Panama Cty Bch, FL, Pensacola VA Clinic in Pensacola, FL, Mobile VA Clinic in Mobile AL, and Eglin AFB, Eglin, FL, Biloxi MS. Select all locations you are willing to consider. Once selected for a specific location in your application, changes in location after selection will not be considered.

If you are not a current, permanent VA employee or Federal employee from another agency, you should apply under CBST-12600214-25-CM

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Advanced Medical Support Assistant (AMSA) is in the Medical Administration Service assigned to a Patient Aligned Care Team (PACT), a Specialty Care Clinic or a Mental Health Clinic. The AMSA provides specialized and expert administrative support while working collaboratively in an interdisciplinary coordinated care model. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Utilizes specialized administrative judgement and a wide range of clinical flow process relating to access to care across multiple clinics, specialties and/or care in the community resources.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensue that clinic schedules are closely monitored to effectively support the needs of the clinics.
• Develops and maintains effective and efficient communication with the patient, inter-disciplinary team, VA Medical centers and other agencies.
• Participates in team huddles and team meetings to manage patient care; setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. collaborates with the medical team to assure continuity of care, manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure, registration, management of consult requests, recall reminders, VA Online scheduling requests, secure messaging and Electronic Wait List to verify and validate accuracy and resolve issues.
• Schedules all appointments in a timely manner with patient input, registers new patients for care when necessary to facilitate same day appointment scheduling; updating patient demographic data, collecting insurance information, and negotiating appointments during check-out and scheduling follow-up/consult appointments, entering recall reminder request and contacting patients that fail to appear for scheduled appointments.
• Interprets and communicates requirements of national and local scheduling directives, policies and procedures and complete accurate scheduling responsibilities.
• Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and Veteran needs while ensuring compliance with established processes, policies, and regulations.
• Communicates tactfully and effectively, electronically, by phone, in person and in writing with internal and external customers.
• Reads and responds to work related messages in a timely manner
• Maintains scheduling training compliance and completes all required training within established time frames.
• Has advanced knowledge of medical terminology and a solid knowledge of multiple electronic systems and current computer technology regarding scheduling applications and several types of office equipment.

Work Schedule: Determined by supervisor. Typically, Monday - Friday 8:00am - 430pm. To be discussed at interview. .
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 520-00133F
Permanent Change of Station (PCS): Not authorized

Starting at $44,117 Per Year (GS 6)