Total 273 Customer Service job vacancies in Ashton under Lyne, OL6 7SR

Position: Unit Manager (RMN) - DAYS
Care home: Acer Mews
Location: Holden Street, Ashton-under-Lyne, OL6 9JF
Contract type: Full time, 42 hours per week on days
Rate: £22.81 per hour



This is an exciting opportunity to use your nursing leadership skills to make a real difference every day. Join us as our new Unit Manager at Acer Mews care home in Ashton-under-Lyne.

In this role, you’ll work at a senior level, under the leadership of the Clinical Nurse Manager, to manage a team of nursing and care colleagues, drive quality and maintain high standards of care on your unit.

As a Registered Nurse with us, you’ll be empowered to really make a difference.

Our high staffing levels give you the time to provide truly person-centred nursing care, with a supportive team around you.

And our excellent training and career development pathways support you to be the best Nurse you can be.



About Exemplar Health Care
Acer Mews is part of Exemplar Health Care, one of the country’s leading nursing care providers.

When open, Acer Mews will support adults living with acquired brain injuries, complex mental health needs, dementia and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
As a Unit Manager with Exemplar Health Care, you’ll be at the forefront of clinical care delivery for the people living on your designated unit.

No two days will ever be the same, but your day-to-day responsibilities will include:

leading your unit’s care and nursing teams to ensure we meet the medical, physical and emotional needs of the people we support
providing strong leadership to maintain and continuously develop high standards of care and drive continuous improvement
overseeing and managing all your unit’s clinical elements and risks
ensuring care plans and risk assessments are completed and reviewed in a timely manner and reflect care interventions appropriately
acting as the Named Nurse for residents allocated to you, with responsibility for the oversight, review and update of their care profiles
the supervision and management of your unit’s ordering, handling, storage, administration, recording and disposal of medication.
Download our job description to read more:

https://brochures.exemplarhc.com/view/1029955197/



About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’ll be a natural role model with the ability to manage your unit’s team of Registered Nurses, Nurse Associates and Health Care Assistants.

You’ll also have:

a thorough understanding of best practice in nursing care
an excellent range of clinical and communication skills that you’re able to demonstrate
an enthusiastic approach to encouraging and motivating people
the ability to work confidently on your own initiative
a good standard of digital skills.
To apply for this role, you must have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC).

As this is a management role, you should also have post-registration and management or supervisory experience and/or training or qualifications. This is a great opportunity for a Registered Nurse who wants to progress into management.



What we offer
We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle reward discounts
free DBS check
electric car salary sacrifice scheme
paid NMC membership
paid access to the RCNi Learning platform
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, you can call our Nurse Talent Specialist Lisandra Ferreira on 07951 794 598 or alternatively email: lferreira@exemplarhc.com

Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.

1. To cover reception in the outpatients department, greeting patients on arrival for a clinic appointment in the outpatient department, booking the patient in using the clinical system and directing patients to the appropriate waiting area.2. To communicate non-clinical verbal information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.3. To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.4. To appoint, cancel and rearrange appointments as required using the Trusts patient recording system.5. To answer telephone enquiries from members of the public and other healthcare departments / professionals.6. To process appropriate letters in relation to the patients appointment.7. To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.8. To support the day-to-day running of clinics ensuring they are used to capacity.9. The role is varied, requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of MPFT.10. Recording accurate, confidential and sensitive patient information11. Methodical and able to work under pressure and multi-task.12. Compliance of Standard Operating Procedures, good practice and established precedents.13. Demonstrate a willingness to undertake further training, identification of own development and training needs

Contract Type: Permanent

Salary: Grade K. Scale 44 - £53,964 to Scale 47- £58,174

Hours Per Week: 36

Base Location: Ashton Old Library, Old Street, Ashton Under Lyne

Assessment Date: To be arranged

The role

We have a fantastic opportunity available for someone looking to take the next step in their career.

We are recruiting to the position of Service Manager for our Fostering and Placements Teams providing management oversight and support to the Adoption Team which is seconded to the Regional Adoption Agency. This represents a real opportunity for the right person to help us achieve our ambitions, through inspirational leadership, effective partnership working and a determined focus on placing children, families and young people at the heart of what we do.

This is a key role and will provide day to day leadership and strategic support whilst taking overall day to day operational managerial oversight for the three service areas.

About you

You will be motivated, committed and passionate about making a difference to the lives of children, young people and families. Amongst other things you will be an effective leader with a determination to raise standards and achieve improved outcomes.

We are looking for candidates with a successful track record of managing social work teams in a public service organisation for a substantial period of time in the same organisation. The successful candidate will have experience of managing a fostering service, preferably within a local authority, a placement service and a strong knowledge of adoption and fostering legislation.

You will uphold high standards of practice, and through quality assurance and effective performance management, you will ensure we are working at our best. You will establish and maintain strong partnerships with our partners to deliver effective support for children, young people and families. You will collaborate with others to create the best results in service provision for children and their families.

About us

Tameside is a forward-looking borough, committed to safeguarding our community and maximising the wellbeing of our residents, protecting the most vulnerable and putting people at the forefront of services to ensure that every decision supports our boroughs economic growth and self-sufficiency.

The provision of Children’s Services in Tameside is a key priority for the Council and we are committed to achieving the best outcomes for Children and Young People. We have invested heavily in Tameside Children’s Services to support capacity whilst at the same time continuing to have great ambition for the services that support its most vulnerable children and families in providing care and protection.

We are committed to a multidisciplinary approach to help shape our joint arrangements in a consistent and collaborative culture. We have adopted a trauma informed strength and relationship-based approach as our practice framework, to also help transform our approach to how we deliver services across all our services and partnerships.

You will be working with a highly committed workforce, partners and colleagues striving to deliver even better outcomes for children and young people in the borough and to be the best they can be.

We recognise that our staff are our most important resource and asset. In Tameside, our values underpin our practice and behaviours and they are at the heart of everything that we do:

• Support
• Trust
• Respect
• Integrity
• Value Difference
• Engage

You will receive regular supervision and work in a supportive culture where we are ambitious about delivering an effective service. We listen to our staff and act on feedback in a variety ways through having regular team meetings, employee engagement sessions and staff surveys.

Our comprehensive workforce development programme provides lots of opportunities to help you grow and develop your career. The peer support you will also receive is second to none.

In Tameside we like to look after our employees and also offer a fantastic range of employee rewards and benefits, including:

• Health and Wellbeing Support
• Salary Sacrifice Schemes
• Up to 31 days leave each year, with the option to buy additional leave
• Family friendly policies, including maternity, paternity and adoption leave
• Access to the Local Government Pension Scheme
• Discounts at local shops, health & fitness clubs, restaurants and much more.

If you have the drive and ambition to be our new Service Manager and are ready to take that next step in your career, then we would love to hear from you.

We are committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff to share this commitment. This post requires an Enhanced DBS Disclosure.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information about this role please contact the recruiting manager on 0161 342 4497 4366 or becky.pearson@tameside.gov.uk

Reference No: DPT425

Job Description and Person Specification Profile

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We want to appoint a highly motivated and enthusiastic Welfare and Care Assistant to join our support team. As a member of our Support Team, you will work closely with other support staff, teaching assistants and teachers to support children with a range of disabilities and support needs. The role supports learners’ personal and physical care needs including changing and feeding, as well as supporting young people in classes and to access community-based activities including pushing wheelchairs. This could also be an ideal role for parents/carers who want to work around their children’s school hours.You will be confident about working with (or learning to work with) children with a range of SEND needs and either have or be willing to learn about best practice in the area, you will be passionate and open to learn and you will work well in a team and have excellent communication skills. Blackfriars Academy is a very special place to be educated. We have a learning community of approximately 120 students aged between 11-19 and over 90 staff all working towards the goal of supporting students with profound and complex, or moderate or severe learning needs and profound and complex needs to reach their potential. We are special because we provide an outstanding educational experience for a vast range of needs in a supportive and caring atmosphere where students blossom in our inclusive environment. Shaw Education Trust are a thriving mix of diverse and growing schools including Primary, Secondary and Special Schools all working together to improve the lives of young people in our communities. We are sponsored by Shaw Trust a charity organisation that focuses on transforming lives. We’re a growing group of dynamically awesome academies providing education to children of all ages and abilities. Staff across our team of schools are dedicated to ensuring that every child has the opportunity to be successful, whatever their starting point in life.
Our Special settings cater for children and young people with a wide range of Special Educational Needs from children with profound medical needs and life limiting conditions, those with severe, moderate and sensory needs through to young people with social emotional and mental health needs that require support and understanding to help them to navigate their world. Whether you are a teacher, a teaching assistant, a healthcare professional or work in facilities, admin or operations all our Special Schools offer you the opportunity to work within an establishment that has a ‘family’ feel that puts the children, young people and their families at the heart of what they do. All the pupils within our Special Schools have an individualised education and are educated in small classes and groups with enhanced support to ensure that all their needs are met. There is nothing more rewarding than being part of a team that supports a child or young person with Special Educational Needs to reach their goals. You truly will make a difference to the life of a young person and their family. Our schools span from Birmingham to Bury, meaning that we can support students from all walks of life, no matter their background or socioeconomic status. In doing this, we can help ensure all children are able to access a high standard of education, with all being treated equally.
Shaw Education Trust offer the following employee benefits with your Teaching or Support Staff employment: An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff) Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays)
Electric Car Scheme: Environmentally friendly vehicles with our electric car scheme. Access to Medicash Health & Wellbeing Plan: Enjoy health services designed to support your well-being.
Free DiscountForTeachers Scheme for all staff (Support and Teaching), Exclusive discounts to save money with a wide selection of discounts and exclusive offers from hundreds of the biggest brands.
Free Eye Tests
Cycle to work scheme
Access to our Institute of Education and fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust. We know our people are the key to our success and so we’re committed to ensuring the employment experience at Shaw Education Trust is a rewarding one. Actual Salary: £18,395 - £18,685 Working Hours: 32.5 hrs Mon - Fri 08.45 – 15.45, Term Time only plus 5 inset days Contract Type: Fixed term until 31.08.25, however this position could become permanent

What skills and experience we're looking for

We want to appoint a highly motivated and enthusiastic Welfare and Care Assistant to join our support team.

As a member of our Support Team, you will work closely with other support staff, teaching assistants and teachers to support children with a range of disabilities and support needs. The role supports learners’ personal and physical care needs including changing and feeding, as well as supporting young people in classes and to access community-based activities including pushing wheelchairs. This could also be an ideal role for parents/carers who want to work around their children’s school hours.

You will be confident about working with (or learning to work with) children with a range of SEND needs and either have or be willing to learn about best practice in the area, you will be passionate and open to learn and you will work well in a team and have excellent communication skills.

Blackfriars Academyis a very special place to be educated. We have a learning community of approximately 120 students aged between 11-19 and over 90 staff all working towards the goal of supporting students with profound and complex, or moderate or severe learning needs and profound and complex needs to reach their potential. We are special because we provide an outstanding educational experience for a vast range of needs in a supportive and caring atmosphere where students blossom in our inclusive environment.

Shaw Education Trust are a thriving mix of diverse and growing schools including Primary, Secondary and Special Schools all working together to improve the lives of young people in our communities. We are sponsored by Shaw Trust a charity organisation that focuses on transforming lives. We’re a growing group of dynamically awesome academies providing education to children of all ages and abilities. Staff across our team of schools are dedicated to ensuring that every child has the opportunity to be successful, whatever their starting point in life.

Our Special settings cater for children and young people with a wide range of Special Educational Needs from children with profound medical needs and life limiting conditions, those with severe, moderate and sensory needs through to young people with social emotional and mental health needs that require support and understanding to help them to navigate their world.

Whether you are a teacher, a teaching assistant, a healthcare professional or work in facilities, admin or operations all our Special Schools offer you the opportunity to work within an establishment that has a ‘family’ feel that puts the children, young people and their families at the heart of what they do.

What the school offers its staff

All the pupils within our Special Schools have an individualised education and are educated in small classes and groups with enhanced support to ensure that all their needs are met. There is nothing more rewarding than being part of a team that supports a child or young person with Special Educational Needs to reach their goals. You truly will make a difference to the life of a young person and their family.

Our schools span from Birmingham to Bury, meaning that we can support students from all walks of life, no matter their background or socioeconomic status. In doing this, we can help ensure all children are able to access a high standard of education, with all being treated equally.

Shaw Education Trust offer the following employee benefits with your Teaching or Support Staff employment:

• An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff)
• Support Staff only based on workingfull time, all year- Generous holiday entitlement from your first day of employment (37 days holidayrising to 39 daysafter 5 years’ service including Bank Holidays)
• Electric Car Scheme: Environmentally friendly vehicles with our electric car scheme.
• Access to Medicash Health & Wellbeing Plan: Enjoy health services designed to support your well-being.
• Free DiscountForTeachers Scheme for all staff (Support and Teaching), Exclusive discounts to save money with a wide selection of discounts and exclusive offers from hundreds of the biggest brands.
• Free Eye Tests
• Cycle to work scheme
• Access to our Institute of Education and fantastic opportunities to help yougrow, contributeandflourishin your role and in the Trust.

We know our people are the key to our success and so we’re committed to ensuring the employment experience at Shaw Education Trust is a rewarding one.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

ABOUT THE ROLEAs a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached and can be downloaded. The person specification detailed below is not the full person specification but outlines the criteria against which your application form will be assessed.

Staff Nurse Acute Medical Unit
Band 5
Permanent contract


The post holder will assess plan and evaluate patient care, supporting in the provision of clinical expertise, while acting as a role model. They will assist in the effective management of the clinical area,acting in a manner consistent with the NMC Code of Professional Conduct, carrying out his/her duties in accordance with Trust policies and procedures.

The post holder will lead, support, supervise and teach staff where appropriate.

To assess plan and evaluate patient care, supporting in the provision of clinical expertise, while acting as a role model.

To assist in the effective management of the clinical area.

The post holder must be able to demonstrate a high level of clinical decision making skills.

Excellent communication skills are required to ensure that patients, relatives and the multi-disciplinary team are able to understand the often complex needs of the patients.





Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.


















The post holder must demonstrate competence in a wide range of expanded roles including: Venepuncture, cannulation, ECG recording & basic interpretation, requesting and obtaining pathology samples, utilising PGDs.

The post holder must be able to demonstrate a high level of clinical decision making skills.

Excellent communication skills are required to ensure that patients, relatives and the multi-disciplinary team are able to understand the often complex needs of the patients.

To complete Trust documentation/liaise with all agencies if any suspicions arise regarding the possibility of any Safeguarding Adult/Children issues.

Maintain effective communication within the team by ensuring that information is transmitted at handover and is documented either in the notes, appropriate folders or on the computer system as deemed necessary.

All documentation relating to a patients episode within the department is to be recorded accurately in the patient’s notes/computer system for future referencing as required.

Assist in maintaining a calm, efficient and cost effective service.

Assist in Co-ordinate/facilitate new staff’s orientation into the department.

Undertake individual responsibilities as delegated to the post holder.


This advert closes on Wednesday 13 Nov 2024

Quality Governance Lead

An exciting opportunity has arisen within the Corporate Nursing and Integrated Governance Unit for an innovative and skilled Quality Governance Lead.

You will require commitment, passion and motivation in order to fulfil the requirements of this role, in enabling corporate and divisional compliance
with the national requirements and standards set by commissioners, Care quality commission, NHS England and other regulators. The post holder
will provide Quality Governance support across the organisation, with a quality improvement, safety, compliance and assurance focus.

You will need excellent organisational skills, as well as communication and interpersonal skills to enable you to work with varying levels of managers, clinicians and administrative colleagues. If you believe you have the skills, enthusiasm and ambition to join our team, we would love to
hear from you.

Interviews 26th November 2024

The post holder will be one of the team of senior staff and leaders in the Nursing and Integrated Governance Team who will collectively have the
responsibility for enabling corporate and divisional compliance with the national requirements and standards set by the Commissioners, Care
Quality Commission, NHS England/Improvement and other regulators. The post holder will provide Quality Governance support across the
organisation. The role has a quality improvement, safety, compliance and assurance focus. The post holder will:

• Provide leadership and professional advice to managers and staff within the Trust on governance and assurance processes.
• Support the delivery of the Trust and Divisional assurance, quality, safety, and governance strategies and agendas which underpin the delivery of the corporate objectives and Trust response to the NHS Long Term Plan.
• Be responsible for leading the development, and maintenance of the Divisional Quality Assurance Framework with the senior management team and ensure alignment and compliance with the Trust’s overarching policies relating to Integrated Governance Quality Assurance Framework.
• With Divisional Directors and Directorate Managers, Senior Nurses and Clinical Leads and the Associate Director of Governance and Assurance ensure that systems are in place to provide assurances, insight foresight and oversight in respect of quality and safety for staff, patients and service users across spheres of responsibility.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.


The person specification below is not the full personspecification, butoutlines the criteria against which your application form will be assessed.



This advert closes on Sunday 10 Nov 2024

Contract Type: Fixed Term Contract (for 6 months)

Contract Reason: Specific Project

Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment

Salary: Grade C. SCP 5 £24,790 - SCP 6 £25,183

Hours Per Week: 36 hours

Base Location: Tameside Housing Advice, Old Street, Ashton-Under-Lyne, OL6 7RL

Assessment Date: To be arranged

The Role

This role will work within the temporary accommodation team in supporting households placed into emergency accommodation to find alternative accommodation.

You will be providing administrative support to a number of households providing a holistic and wrap around support model to ensure a timely move on into sustainable accommodation is in place.

You will be ensuring all relevant paperwork is completed with households in emergency accommodation including applications to housing providers, completing tasks from Personalised Housing Plans and ensuring benefit maximisation is in place.

You will be expected to work in a hybrid way including carrying out visits to temporary accommodation locations and partner agencies in order to support in the completion of paperwork.

You will also be expected to support the team in the prevention of homelessness wherever possible, chasing documents and ensuring paperwork is competed along with providing the first point of contact within the reception area of the team.

You will be part of a very busy and fast paced service providing the statutory homelessness function.

About You

You will have:

Experience of working with households with complex difficulties

Worked in a Housing or support related field of work previously.

Excellent IT skills and the ability to work on your own as well as part of a team.

Be able to work on your own initiative to find solutions

Excellent interpersonal skills: able to build relationships with people at all levels, manage and resolve conflicts, influence others and challenge unacceptable practice.

Ability to show compassion to others in extreme and difficult situations.

Knowledge of the benefit system including housing benefits and universal credit

Excellent written and verbal communication skills and the ability to present information coherently and concisely to different audiences.

Understanding of the council’s statutory duties and powers and procedural rules with the ability to advise others on their meaning.

Excellent understanding and management of customer expectation including where customers have additional support or other needs.

Excellent verbal communication skills and the ability to present information to different audiences.

To meet Tameside Council’s standard of attendance.

A willingness to be flexible in a changing environment.

About Us

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

Unfortunately, at this time we are not able to offer sponsorship.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information about this role please contact the recruiting manager on 0161 342 3848 or carol.halton@tameside.gov.uk

Reference Number: DPT410

Job Description & Person Specification Profile

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Contract Type: Permanent

Salary: Grade F SCP 17 £30,060 - SCP 22 £32,654

Hours Per Week: 36 Hours

Base Location: Tameside One, Market Place, Ashton-Under-Lyne, Greater Manchester, OL6 6BH

Assessment Date: To be arranged

The Role

We are looking for an experienced Personal Executive Assistant to provide pivotal executive/administrative support to a Senior Leadership Team, Director.

The successful candidate with be office based and will be highly skilled at managing priorities and thinking on their feet. They will be expected to provide effective and efficient high-level executive support, including prioritisation of work, diary management, meetings management and communication, document production, quality assurance and governance. Ensuring all aspects of the administration, planning and coordination of work streams are managed effectively and efficiently.

Primary Responsibilities:

• Act as the first point of contact for Director and Assistant Directors (where required) and, maintain the effective working of their offices in their absence
• Maintain the highest level of confidentiality and adherence to policies and procedures.
• Manage diaries by scheduling, prioritising and managing appointments, travel arrangements and papers for meetings
• Managing correspondence, track incoming and outgoing correspondence and ensure replies are produced within the required timeframe.
• Read and prioritise incoming correspondence and prepare draft responses as appropriate. Ensure that cyclical and management deadlines for reports, reviews, budgets are met.
• Maintain effective communication and working relationships with key partners and stakeholders at an operational level; the organisation’s senior management team and key internal and external stakeholders.
• Provide advice and support to stakeholders.
• Undertake research and other activities as required.
• Attend specific meetings and take notes, draft minutes and action recommendations as required

About You

This position will suit a team player who is happy to be flexible to the needs of the team and the business, with a ‘can-do’ attitude. As part of group of support staff, you will work closely and in tune with other PAs, providing support for them during busy periods or leave.

The successful candidate will have a customer service mindset, excellent technical skills and the ability to keep up to date with current and emerging technology. Will also will need to demonstrate experience of providing exceptional administrative support and be required to work on your own initiative whilst being dedicated and working in a fast paced, highly professional and confidential manner.

About Us

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

Unfortunately, at this time we are not able to offer sponsorship.

Our rewards and benefits package can be viewed here

For further information about this role please contact the recruiting manager on 0161 342 3016 or janet.rowley@tameside.gov.uk

Reference Number: DPT416

Job Description Profile
Person Specification Profile

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Team leader Leg ulcer & Lymphodema
Band 7
Full Time, Permanent, 37.5 hours per week



An exciting opportunity has arisen to take the lead of the leg ulcer and lymphodema team at Tameside. This will involve acute and community working.

The post holder will take the leading role in the team management of a specialist nurse team to support case load oversight, assessment, planning and implementation of programs of care with all areas of Leg ulcer and Lymphedema.

The post holder will work independently within the Tissue Viability/Lymphoedema team/leg ulcer service working within community and hospital settings, providing specialist wound care advice, organising workload, team management, delegation of tasks, promoting clinical excellence with a specific focus on the assessment and management of all aspects of the Leg ulcer and Lymphoedema team. Exercising leadership and judgement to ensure safe clinical practice and high standards of care are maintained to meet service demand within the leg ulcer and lymphoedema team.

You will be working within an integrated department and be involved with the current changes and developments within the organisation.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
• The post holder has continuing daily Leg ulcer and Lymphedema team responsibility and accountability without direct supervision from the Tissue Viability lead nurse.
• Overall case load accountability oversight and in-depth knowledge of the complex patients on the leg ulcer and lymphedema caseload.
• The post holder will act as a point of contact to guide and mentor junior members of the leg ulcer and lymphoedema, contributing to clinical practice both directly and indirectly.
• The post holder will take the lead in Quality improvement projects, including teaching programmes.
• The post holder will be expert knowledge in leg ulcer and lymphedema to assess, plan, implement and review routine through to complex issues using research and evidence-based knowledge to underpin practice in the field of tissue viability, lower limb issues including lymphoedema, including compression therapy strategies, manual lymphatic drainage (desirable) and multi-layer bandaging where appropriate.
• To supervise, lead, inform and delegate to staff as appropriate to the needs of theservice by utilising nursing skills and resources effectively as directed by the lead nurse. This will include: specialist lymphedema treatment, chronic oedema management, complex wound assessment, doppler assessment, leg ulcer management and pressure ulcer prevention and management.
• Apply Specialist, analytical and judgemental skills to assess and interpret acute,chronic and palliative related skin conditions, taking appropriate actions to prioritise patient’sneeds.
• Demonstrates a high level of intuitive and creative problem-solving skills to facilitatepatient centred care: rationalising information to create patient concordance by usinga high level of communication/negotiation skills.
• Oversees the performance and development appraisal process within the team andundertakes review of junior staff under supervision of the lead nurse.
• Prescribe efficiently and effectively from the Greater Manchester wound careFormulary.
• Takes the lead in the investigation of complaints and safeguarding concerns in accordance with the level of experience and encourage comments and suggestions on improving the quality of the service.
• Takes the lead to ensure that accidents, complaints and unusual incidents are reported inaccordance with the policy.
• Takes the lead in coronial inquests.
• Analyses caseloads and constantly reviews work patterns as required.
• Takes the lead in systems of clinical governance to achieve quality improvements i.e.clinical audit and evidence based practice.
• To support and develop staff using CPD and to identify future leaders.
• Takes the lead in systems of clinical governance to achieve quality improvements i.e. clinical audit and evidence based practice.
• This role will be clinically based across acute and community settings. Acting as role model for Lymphedema and leg ulcer specialist services.


This advert closes on Monday 11 Nov 2024

A Vacancy at Tameside and Glossop Integrated Care NHS Foundation Trust.


The Infection Prevention and Control Team are excited to be recruiting to the team with a band 4 vacancy, suited to a Registered Nurse Associate/Assistant Practitioner


The role of theRegistered NurseAssociate is to work with the multi-professional team and theRegistered Nurse contributingto the delivery of an integrated Infection Prevention and Control service.They willmonitortherisks of infection within acute and community settings and work closely with teams to support control measures to reduce the risk in the spread of infection.


TheRegistered NurseAssociate has a breadth of knowledge across the lifespan, providing holistic andperson centredcare and support for people of all ages and in a variety of settings.RegisteredNurseAssociates are equipped with the knowledge, understanding, skills,attitudesand behaviours relevant to employment; and will actin accordance withthe NMC Code: Professional standards of practice and behaviour for nurses,midwivesand nursing associates.


MAIN DUTIES & RESPONSIBILITIES CLINICAL




• Under the supervision and workingin partnership with the Infection prevention teamprovide and deliver a high standard of nursing care contributing to thereduction in the risk of infection and supporting patients where infection has beenidentified.

• Provide compassionate,safeand effective care and support to patients in a range of care settings.

• Participates in Clinical auditactivities tosupport quality improvements

• Prioritise and manage own workload, recognising where elements of care can safely bedelegated to other colleagues.

• Provide and receive sensitive information concerning a patient’s medical condition.

• Supports a range of settings in adhering to key measures in place to reduce the risk of infection

• Work with theinfection prevention teamto support the delivery of training

• Maintainaccurate, contemporaneous patient records in line with Trust policy and the NMC Code.






Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.


The person specification below is not the full personspecification, butoutlines the criteria against which your application form will be assessed.



This advert closes on Monday 11 Nov 2024

Community Gateway Clerical Officer

Band 2 - 37.5 hours - Permanent

We are looking for an enthusiastic individual to join our Community Gateway Service. The Gateway receives referrals to the District Nursing Neighbourhood, the Integrated Urgent Care Team and the Adult Social Care Neighbourhood teams.

What is a Community Gateway Clerical Officer?
This is the person at the end of the phone when a member of the public requires access to urgent and non-urgent health and social care interventions. They will gather as much information as possible, assess situations and provide clear, correct advice. This is a pressurised environment where you may be in contact with people in stressful situations; our callers can be upset, angry, anxious or hysterical. You would need to be confident in dealing with people in a variety of situations.

This post will be based at Crickets Lane Clinic, Ashton. The contracted hours will be 37.5 hours per week Monday to Friday, with the occasional Saturday. The service runs from 8.00am to 6.00pm therefore the role involves working a shift pattern, on a rota basis.

Main duties of the job

To be the first point of contact for service users making an initial contact to the Community Gateway regarding health and/or social care matters.

Based on set eligibility criteria and using agreed algorithms, decide whether a referral should be forwarded to Social Care or Health services, or another appropriate agency.

To provide a service that offers re-direction (to other services), information, advice and simple provision to members of the public and other agencies at point of contact.

Working for your organisation

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.


The person specification below is not the full personspecification butoutlines the criteria against which your application form will be assessed.



This advert closes on Sunday 10 Nov 2024

Physiotherapy Assistant - Band 2
Permanent 37.5 hours per week

We are looking for motivated, caring individuals with excellent communication skills to work within our dynamic in-patient Physiotherapy team to deliver a high quality service to patients.


• To undertake specific support work to aid with the rehabilitation and mobility of patients.
• To treat patients (often unsupervised) according to set treatment protocols and individual treatment programmes as identified by a physiotherapist.
• Work with direct and indirect supervision, reporting back patient progress and informing physiotherapist of any problems.
• To assist in the general administration and equipment needs of the physiotherapy department, as directed

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Principle Duties and Responsibilities

Assist the physiotherapist in the rehabilitation of patients using a range of delegated skills.

To manage the rehabilitation of patients as delegated by the physiotherapist. To be responsible for recognising patient progress or deterioration ( in particular taking and interpreting basic observations) and reporting back to physiotherapist.

Treat patients individually or in a group in a variety of settings with or without the direct supervision or presence of a physiotherapist, e.g. clinics or on the ward.

Encourage patients and their carers in an active approach to regaining and maintaining personal independence. This requires empathy, sensitivity and good interpersonal skills.

Use effective communication tools, verbal and non verbal to communicate treatment programmes to patients who may have barriers to understanding or communicating, e.g. blind, deaf, dysphasic or who do not have English as a first language.

Make accurate records of work undertaken and keep monthly statistics as required, including documenting patient contacts in line with professional and service standards.

To liaise with the physiotherapist as necessary regarding patient care. In particular highlighting any variations to expected outcomes from treatment programmes you deliver.

To attend in-service training as required.

To actively participate in the delivery of in-service training.

Assist in the induction of newly appointed therapy assistants in basic elements of patient care and safety.

To assess, measure and instruct use of walking aids and mobility aids. To effectively administer and record provision of any aids provided to patients.

Contribute to development of patient care by attending relevant team, departmental or other appropriate meetings and comment on recommended changes to clinical care or service provision.

Collate and enter statistical data onto the departmental data base.

Partake in departmental audit as required.

To take part in weekend working.

Organisational

Keep the department/treatment area tidy, clean the physiotherapy equipment regularly and ensure that no damaged or problem equipment is used.

Be responsible for the safe use of physiotherapy equipment and aids by patients in your care.

Manage and prioritise a patient case load as delegated by the physiotherapist on a daily basis.

To take part in the individual trust appraisal and performance review programme.

Actively participate in own staff development and review in order to identify personal development plans and training needs.

Monitor and develop own performance, aiming to achieve and maintain a high standard.

Assist physiotherapist in administrative duties and tasks as required, e.g. photocopying etc, equipment loan stores, booking rooms, organising equipment etc.

To attend mandatory training on manual handling, cardiopulmonary resuscitation, care certificate and fire management as required by Trust policy.

General

To undertake any related duties as directed by Team Leader physiotherapist or relevant senior staff.

Ensure daily communication with the physiotherapist regarding treatment of individual patients.

Be aware of the Health and Safety aspects of work and implement any policies which may be required to improve the health and safety of the work area.

Comply with the organisational and departmental policies and procedures and be involved in reviewing and updating as appropriate.

Physical effort:

The post holder will be expected to kneel, sit on heels, move inert adult limbs, support patients while walking, move and handle patients, push wheelchairs, use hoists on a daily basis.

Mental effort

The post holder will be expected to concentrate during treatment sessions and ensure good communication with patients, including those who have impaired understanding or communication difficulties, e.g. slurred speech.

Emotional effort

Care of terminally ill or patients with chronic degenerative illness.

Dealing with patients who may be depressed, withdrawn or aggressive.

Working conditions

Cramped space in ward areas, contact with infestations, soiled linen, other bodily fluids such as those related to the respiratory care of patients.


This advert closes on Monday 11 Nov 2024