Total 44 Customer Service job vacancies in B62 8EP

Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Ensure the efficiency of appointment system and monitor flow of patients into consulting rooms and treatment rooms. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Ensure total familiarity with all appointment systems Monitor effectiveness of computer system and report any problems Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered onto the computer system promptly and accurately. Ensure all relevant information is accurately entered onto the computer system in accordance with practice procedures. Ensure strict adherence to all computer security procedures Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into clinical system, ensuring careful recording of all relevant details. Prepare requests for repeat prescriptions ready for the doctors signature and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. Ensure the details of the issue of all repeat prescriptions are recorded accurately within the patient computer records. Where the information is incorrect or insufficient refer the request to the appropriate doctor for action. Ensure that problems and queries regarding repeat prescriptions are brought to the attention of the appropriate doctor and that follow up action is taken to resolve such matters. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient specific information into the electronic patient records as directed. Responsible for call/recall administrative system for chronic disease registers Use of office equipment including fax, franking machine, photocopier etc in line with practice procedures Ensure reception and waiting areas are kept neat and tidy, with up to date information displayed Keep own work area tidy, mindful of patient confidentiality Premises: o Adhere to the opening and closing procedure for the building to maintain satisfactory security of the premises. Undertake any other additional duties deemed appropriate to the post which may be determined by the needs of the practice. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, and the practice Infection Control policy. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual appraisal , including taking responsibility for maintaining a record of own personal development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Hours of Work Required to work the times shown in the following table; however such hours may vary on a week to week basis and the hours illustrated below are not fixed. Post 1 - 25.5hrs Mon 1pm - 6:30pm Tue 1pm - 6pm Wed 1:30pm - 6:30pm Thu 8am - 1pm Fri 6:30am - 11:30am Post 2 - 19.5hrs Mon 8am - 12pm Tues 8am - 12pm Wed 10:30am - 6:30pm Fri 11am - 3pm

Service: Health and Social Care Partnership

Closing Date: Thursday 21st November 2024

We are looking for individuals with initiative and enthusiasm to join our dedicated team here at Ardfenaig. You should be motivated, creative, and enthusiastic and have a positive and flexible outlook to your work.

In Ardfenaig we provide support to adults over 65 who may have a range of complex physical, mental health needs and / or symptoms of dementia. Applicants must share our values, be able to work well in a team and on their own.

You will be part of a friendly, supportive team and will work to meet the needs of individuals in our home. You will support residents to maintain as much independence as possible and support them to maintain community links and help them meet their goals and aspirations.

We believe in developing our staff and will provide training of which the candidate will be supported by regular team meetings and supervision.

The candidate will be required to register with SSSC and achieve necessary qualifications, maintain their registration, comply with and meet the standards specific to this role.

Experience of working in elderly care is an advantage but not essential. Training will be provided.

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Applicants should note that:-

• Happy to talk about flexible working arrangements.
• This post is not suitable for job share.
• The Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013, as amended, applies to this post.
• This post requires Protection of Vulnerable Group (PVG) Membership in relation to working with adults.
• This post requires registration with the Scottish Social Services Council (SSSC).

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is:-

Morven McInnes, Unit Manager

Contact Telephone Number: 01546 603368

Email: Morven.mcinnes@argyll-bute.gov.uk

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy

Proud member of the Disability Confident employer scheme

Senior Care Assistant Nights - Required at our brand new care home ' Shenstone Court' in Halesowen - Part of the Country Court Family
Hours: Nights 33/44 Hours per week available, working weekends on rota
Would you like to be part of our new Team at Shenstone Court Care Home Home?
Shenstone Court is located in Halesowen. From the moment you step across the threshold you’ll be embraced by its warm & welcoming atmosphere. The Home will specialise in residential care, dementia care & short-term respite care.
JOINING THE COUNTRY COURT FAMILYWe’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:

Aiding residents emotional well-being and social needs
Administration and monitoring of medications to residents.
Supporting residents at meals time
Mentor & assist new employees.
Implement, monitor and review care plans to meet residents specific needs.
Plan, allocate & supervise the work of the team of care assistants

*This is not intended as an exhaustive description of duties, please see the job description for full details.
ABOUT YOUWe want someone proactive, passionate, and ambitious to support us to create the best person-centred environment for our residents. You’ll be genuinely valued and empowered as an integral part of our team.

Experience as a Senior Care Assistant & leading a team.
Have a friendly & caring attitude.
Experience of administrating medication
Able to engage well with the residents and their families.
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant Role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.

Care Assistant - Required at our brand new care home ' Shenstone Court' in Halesowen - Part of the Country Court Family
Hours: Days, 33/44 Hours per week available, working weekends on rota
Would you like to be part of our new Team at Shenstone Court Care Home Home?
Shenstone Court is one of our brand new Care homes which is located in Halesowen. From the moment you step across the threshold you’ll be embraced by its warm & welcoming atmosphere. The Home specialises in residential care, dementia care & short-term respite care.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CARE ASSISTANT ROLE
Within the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care
Aiding their emotional well-being and social needs
Supporting residents at meals time
Interacting with our residents on a personal level
Maintaining and developing the residents care plan to ensure their needs are met

ABOUT YOU
Our fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents, so we would love to hear from those who really do want to make a difference to people’s lives.

Be no stranger to working long shifts
Have good written & verbal communication skills
Able to engage well with the residents and their families
Have an understanding of people with Dementia.
Experience as a Care Assistant is preferred but not essential
Have an NVQ Level 2 in Health & Social care or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Care Assistant, dementia, Alzheimer’s, older people, senior care assistant, Support staff, Social Care Worker jobs, Community Care Worker, Residential Care Worker, NHS Support Worker.

Care Assistant- Nights - Required at our brand new care home ' Shenstone Court' in Halesowen - Part of the Country Court Family
Hours: Nights, 33/44 Hours per week available, working weekends on rota
Would you like to be part of our new Team at Shenstone Court Care Home Home?
Shenstone Court is one of our brand new Care homes which is located in Halesowen. From the moment you step across the threshold you’ll be embraced by its warm & welcoming atmosphere. The Home specialises in residential care, dementia care & short-term respite care.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CARE ASSISTANT ROLE
Within the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care
Aiding their emotional well-being and social needs
Supporting residents at meals time
Interacting with our residents on a personal level
Maintaining and developing the residents care plan to ensure their needs are met

ABOUT YOU
Our fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents, so we would love to hear from those who really do want to make a difference to people’s lives.

Be no stranger to working long shifts
Have good written & verbal communication skills
Able to engage well with the residents and their families
Have an understanding of people with Dementia.
Experience as a Care Assistant is preferred but not essential
Have an NVQ Level 2 in Health & Social care or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Care Assistant, dementia, Alzheimer’s, older people, senior care assistant, Support staff, Social Care Worker jobs, Community Care Worker, Residential Care Worker, NHS Support Worker.

Senior Care Assistant - Required at our brand new care home ' Shenstone Court' in Halesowen - Part of the Country Court Family
Hours: Days 33/44 Hours per week available, working weekends on rota
Would you like to be part of our new Team at Shenstone Court Care Home Home?
Shenstone Court is located in Halesowen. From the moment you step across the threshold you’ll be embraced by its warm & welcoming atmosphere. The Home will specialise in residential care, dementia care & short-term respite care.
JOINING THE COUNTRY COURT FAMILYWe’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:

Aiding residents emotional well-being and social needs
Administration and monitoring of medications to residents.
Supporting residents at meals time
Mentor & assist new employees.
Implement, monitor and review care plans to meet residents specific needs.
Plan, allocate & supervise the work of the team of care assistants

*This is not intended as an exhaustive description of duties, please see the job description for full details.
ABOUT YOUWe want someone proactive, passionate, and ambitious to support us to create the best person-centred environment for our residents. You’ll be genuinely valued and empowered as an integral part of our team.

Experience as a Senior Care Assistant & leading a team.
Have a friendly & caring attitude.
Experience of administrating medication
Able to engage well with the residents and their families.
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant Role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.

No Heavy Lifting, Picking and Packing role at a well-established Soft Fabrics Warehouse!

Then this could be for you!

You will be responsible for packing clothing products and preparing parcels for dispatch to the customer. This is a hands-on role, and efficiency and a keen eye for detail are essential to succeed in this position.



We require no direct experience for this role, but you must be able to work independently, and with a team

Ongoing work available

The times for this role are 07:00 to 15:00 and only Monday to Friday.

The salary for this role is £11.44 per hour, with 28 days holiday pro rota.

£13.84 would be the hourly rate with a credited Umbrella Scheme

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Activities Coordinator, you will ensure all our residents enjoy a stimulating, fulfilling and happy lifestyle. You will use your experience in the arts, theatre, music, hospitality and event hosting to create and implement a wide variety of daily activities and programmes for our residents to enjoy that also encourage wellbeing, socialisation and harmony throughout our care home.

If you have previous experience as a Lifestyle Coordinator, Activities Coordinator or a similar role in a care, community, leisure, hospitality or event management environment, come and join our family in our care home.

Reports to: Home Manager/ Regional Hospitality & Lifestyle Manager



This role could be for you if you have;

- Strong organisational skills, creativity, and the ability to think outside the box.
- Excellent communication skills and the ability to build relationships with residents, staff, and families.
- Knowledge of and experience in theatre, art, music, hospitality, and event hosting.
- Ability to lead group activities and manage volunteers.
- Ability to work independently and as part of a team.
- A high level of empathy and an understanding of the needs of elderly and disabled residents.
- Flexibility and adaptability to changing circumstances and schedules.



Qualifications required for the role

- A formal qualification in a relevant field, e.g. leisure, lifestyle, hospitality or event management, is an advantage.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Service: Health and Social Care Partnership

Closing Date: Monday 4th November 2024

We are looking for individuals with initiative and enthusiasm to join our dedicated team here at Ardfenaig. You should be motivated, creative, and enthusiastic and have a positive and flexible outlook to your work.

In Ardfenaig we provide support to adults over 65 who may have a range of complex physical, mental health needs and / or symptoms of dementia. Applicants must share our values, be able to work well in a team and on their own.

You will be part of a friendly, supportive team and will work to meet the needs of individuals in our home. You will support residents to maintain as much independence as possible and support them to maintain community links and help them meet their goals and aspirations.

We believe in developing our staff and will provide training of which the candidate will be supported by regular team meetings and supervision.

The candidate will be required to register with SSSC and achieve necessary qualifications, maintain their registration, comply with and meet the standards specific to this role.

Experience of working in elderly care is an advantage but not essential. Training will be provided.

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Applicants Should Note That:-

• Happy to talk about flexible working arrangements.
• This post is not suitable for job share.
• The Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013, as amended, applies to this post.
• This post requires Protection of Vulnerable Group (PVG) Membership in relation to working with adults.
• This post requires registration with the Scottish Social Services Council (SSSC).

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is:-

Morven McInnes, Unit Manager

Contact Telephone Number: 01546 603368

Email: Morven.mcinnes@argyll-bute.gov.uk

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy

Proud member of the Disability Confident employer scheme

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Clinical Lead, you will work closely with our nurses and carers to maintain the highest standards of clinical care and governance in our homes. Supported by our management team, you will ensure our residents receive the best care, meet their needs through excellent nursing and clinical care, and actively contribute to all clinical delivery.

Reports to: Home Manager



This role could be for you if you have;

- Strong clinical skillset and confidence to lead the nursing team.
- Prior management experience, or experience of leading a small team.
- Ability to make clinical decisions and remain calm under pressure.
- A passion for promoting best nursing practice and able to train, support and mentor others.
- A desire to encourage positive working relationships within the team.
- Strong verbal and written communication skills.
- A good working knowledge of audits, safeguarding, DOLS, CQC and compliance.

Qualifications required for the role

- NMC registered nurse with relevant post-registration experience.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Join Cera as a Care Assistant in Sandwell. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes.

Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a difference, every day! No experience is required.

We're recruiting part-time and full-time care assistants to support our clients at home. We have work available inSandwell, Tipton, Walsall, Wednesbury, West Bromwichand surrounding areas.

For this role you require a driving licence and access to a vehicle for work. We have a flexible approach for shifts including mornings, days, evenings and nights - you'll usually have every other weekend off for work-life balance.

Our benefits include:

- Enhanced bank holiday rate of£17.16 (£22.88 Christmas & New Year)

- Holiday pay and pension scheme

- Free DBS/PVG, company mobile phone and uniform provided

- Paid mileage between visits

- Access to our benefits & discounts platform WeCare, alongside being eligible for the Blue Light Card Scheme - offering you thousands of discounts on high street shopping, your weekly food shop, eating out and family activities.

- Enhanced maternity (12 weeks full pay), paternity and parental leave policies

- An industry-leading career development pathway, including the Care Certificate and NVQ's, there is plenty of opportunity for progression - 50% of our salaried roles are filled internally.

- Wellbeing support - including employee assistance programme, mental health first aiders, healthcare cash plan and free eye tests & contribution to the cost of glasses.

- Extra earnings through our referral scheme Care Friends - £500 per referral

Join Our Caring Community

Whether you already have previous professional experience, you've cared for a loved one or you simply enjoy supporting others, your compassion, patience, and understanding are exactly what we need. It's your values and kindness that matter most and we will provide all the training you need.

Your responsibilities may include assisting with personal care including continence support, washing and dressing, managing medications, cooking or preparing hot meals, and helping with domestic tasks. But your true impact lies in the companionship, reassurance, and joy you bring to the lives of those you care for.

Cera makes caring easier with Cera Tech

We've brought homecare into the 21st century, by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important part of your role - caring for our clients. Our predictive technology and risk alerts empower our care teams to make informed decisions and act quickly, resulting in fewer hospitalisations and reduced fall risks for those we care for. You really can care better as a member of our team.

If you are looking for a truly rewarding role, where the companionship and comfort you provide will bring smiles and a sense of safety to those you care for - then apply today!

Please note this role is subject to a DBS check and you must have the right to work in the UK. We are an equal-opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

Service: Health and Social Care Partnership

Closing Date: Wednesday 16th October 2024

We are looking for individuals with initiative and enthusiasm to join our dedicated team here at Ardfenaig. You should be motivated, creative, and enthusiastic and have a positive and flexible outlook to your work.

In Ardfenaig we provide support to adults over 65 who may have a range of complex physical, mental health needs and / or symptoms of dementia. Applicants must share our values, be able to work well in a team and on their own.

You will be part of a friendly, supportive team and will work to meet the needs of individuals in our home. You will support residents to maintain as much independence as possible and support them to maintain community links, and help them meet their goals and aspirations.

We believe in developing our staff and will provide training of which the candidate will be supported by regular team meetings and supervision.

The candidate will be required to register with SSSC and achieve necessary qualifications, maintain their registration, comply with and meet the standards specific to this role.

Experience of working in elderly care is an advantage but not essential. Training will be provided.

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Applicants should note that:-

• Happy to talk about flexible working arrangements.
• This post is not suitable for job share.
• The salary shown is the full time equivalent salary, the actual salary will be paid pro rata for the hours worked.
• The Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013, as amended, applies to this post.
• This post requires Protection of Vulnerable Group (PVG) Membership in relation to working with adults.
• This post requires registration with the Scottish Social Services Council (SSSC).

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is:

Morven McInnes, Unit Manager

Contact Telephone Number: 01546 603368

Email: Morven.mcinnes@argyll-bute.gov.uk

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy

Proud member of the Disability Confident employer scheme

We are currently recruiting for a Customer Service Representative with a strong track record in customer service. You'll play a key role in supporting customers across web, phone, and email, ensuring all inquiries and accounts are handled with accuracy and care.

Key Responsibilities:

• Process customer accounts and provide administrative support.
• Maintain up-to-date knowledge of products and services.
• Identify opportunities to build customer loyalty through the promotion of additional services.
• Collaborate with colleagues to ensure best practices and effective team performance.

Experience Required:

• Minimum of 1-2 years in a customer service role, ideally in a contact center environment.
• Proven ability to prioritize tasks, handle large volumes of work, and self-organize.
• Accuracy and attention to detail are critical for managing customer data and accounts.
• Proficient in Microsoft Office.

A background in motor insurance is desirable, but not essential. What matters most is your commitment to providing excellent service, your adaptability, and your desire to contribute to a culture of continuous improvement.

If you're a strong communicator who thrives in a fast-paced, team-oriented environment, we'd love to hear from you!

Proud member of the Disability Confident employer scheme

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Clinical Lead, you will work closely with our nurses and carers to maintain the highest standards of clinical care and governance in our homes. Supported by our management team, you will ensure our residents receive the best care, meet their needs through excellent nursing and clinical care, and actively contribute to all clinical delivery.

Reports to: Home Manager



This role could be for you if you have;

- Strong clinical skillset and confidence to lead the nursing team.
- Prior management experience, or experience of leading a small team.
- Ability to make clinical decisions and remain calm under pressure.
- A passion for promoting best nursing practice and able to train, support and mentor others.
- A desire to encourage positive working relationships within the team.
- Strong verbal and written communication skills.
- A good working knowledge of audits, safeguarding, DOLS, CQC and compliance.

Qualifications required for the role

- NMC registered nurse with relevant post-registration experience.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.