Total 144 Customer Service job vacancies in BS1 3LH

Join Newcross today as a Children’s Residential Support Worker!

Are you passionate about supporting the lives of children and young people? Do you want to be part of a team that provides high-quality support and care to help them thrive? Look no further!

Newcross is seeking dedicated and compassionate individuals to join our team as Children’s Residential Support Workers near Bristol. In this rewarding role, you will have the opportunity to make a positive impact on the lives of children and young people, providing them with a comfortable and safe environment where they can flourish.

This Children’s Residential Support Worker position pays between £13.00 and £15.60 per hour, depending on shift pattern. We have flexible work available from long-term bookings to single shifts.

Why choose Newcross Healthcare?

At Newcross, we value our employees and believe in supporting their wellbeing and professional development. When you join our team, you can expect:

• Same-day pay with FlexiPay: Get instant access to up to 50% of the value of your completed shifts, even on weekends and bank holidays. We understand the importance of financial flexibility.
• Flexibility: Enjoy the freedom to choose your shifts and make flexible working easy with our HealthForceGo app. We believe in work-life balance.
• Unlimited free training: Access over 400 free courses across a range of topics with our training partner FuturU. We are committed to helping you grow and develop in your career.
• £500 when you Introduce a Friend: Receive up to £500 when you introduce a friend or family member. We believe in rewarding loyalty and referrals.
• Free welcome gift box and Newcross Healthcare uniform: Feel welcomed and part of the team from day one with our special welcome gift box and branded uniform.
• Perks at Work: Benefit from over 30,000 exclusive deals and discounts for your favourite brands across 20 categories, including groceries, fashion, electronics, and more. We believe in taking care of our employees.

What do you need to join?

To be successful in this role, you will need:

• At least 6 months full-time experience in the last 3 years working alongside children and young people
• The right to work in the UK and be able to work up to full time hours
• Essential: Level 3 qualification in children’s services
• Availability to work full-time hours, although part-time hours are available in some areas
• Excellent communication and interpersonal skills
• Strong commitment to providing high-quality care and support
• Ability to work effectively as part of a team

About Newcross Healthcare

At Newcross Healthcare, we celebrate people – the right specialist staff, giving the right standard of care in the right places at the right time – so that you can make a difference to the lives and wellbeing of those who need your care. We provide better support and technology to make your life easier and work more efficient, supporting you to do what you do best. Newcross offers work that fits around your personal commitments and location, combined with cutting-edge learning and development.

If you’re ready to join a supportive and caring team, where you can make a difference in the lives of children and young people, apply now to become a Children’s Residential Support Worker with Newcross Healthcare in the Bristol area.

Apply today!

Position Profile
Job Title: Learning Support Assistant
Salary: £22,498 - £23,728 pro rata (CST pay spine points 13 -17)
(Actual salary: £18,430 - £19,437)
Working Pattern: Full-time, Term-time, 37.5 hours per week, 0.8192FTE,
8am to 4pm Monday to Friday, Permanent
Start Date: September/October 2024
Our mission at Bristol Cathedral Choir School is to harness the power of our community, so that we all learn, grow and develop into the best versions of ourselves. This is because at BCCS we are: Gathered together, that all may thrive. We do this by living out our three core values in all that we say and do. These are: Kindness, Courage and Hope.
Our Learning Support Assistants are an outstanding group of people with a passion to see all young people succeed. In joining this team, you will play a key role in working with a wide range of students with varying degrees of need, to help them navigate and succeed in secondary school. We are particularly interested to hear from anyone with experience of working with children with Autism or Speech and Language needs.
Bristol Cathedral Choir School is an academy that specialises in Music. The academy became part of the Cathedral Schools Trust (a Multi Academy Trust) in 2016. It serves students from all over Bristol and welcomes those of all faiths and none. We are proud of our diverse, tolerant and respectful community, which reflects Bristol’s demographic.
With a comprehensive intake, students present with a large range of additional educational needs. The proportion of students with an EHCP is well above the national average. Similarly the school welcomes a significant number of children who are looked after or previously looked after.BCCS is a special place, dedicated to meeting the needs and aspirations of all our students. We are rich in history, but forward looking. Academic and committed to educating the whole child. Unashamedly values driven, with passionate, talented and enthusiastic staff and governors, united by our mission to be ‘Gathered together, that all may thrive’. A school in the heart of Bristol, for all of Bristol. For those who share our values and beliefs, this is an exciting time to join us in our journey to transform lives through education.
Method of application
To apply please use the online application form.
Please include a letter of application in the online supporting statement section of your application.
Further information about the school can be found on our website.Informal enquiries may be made through the recruitment team, recruitment(at)bristolcathedral.org.uk
Closing date: 1st September 2024
Interview date: 11th September 2024
Please read further documents for further details about the role including the job description and person specification.
Please note that we will only consider applications through iTrent and will not consider CVs. We are committed to safeguarding and promoting the welfare of children, young people and adults. All staff and volunteers are expected to share this commitment. The post is subject to satisfactory completion of all vetting checks including the provision of two strong references and an enhanced DBS check. The School may carry out online searches on shortlisted applicants and all applicants will be required to provide details of their online profile, including social media account names / handles, as part of their application.
The post is exempt from the Rehabilitation of Offenders Act 1974. The School is therefore permitted to ask job applicants to declare all convictions and cautions on a self-declaration form in advance of attending an interview (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.
At Bristol Cathedral Choir School we recognise the strength in diversity. Our school has a wide range of cultural, socio economic and religious influences and we use this to ensure that we broaden our understanding of each other and the world.
We are an Equal Opportunity Employer. The trust is proud to serve a diverse student population and their communities. We actively encourage applications from underrepresented groups and the School does not discriminate on the grounds of race, colour, nationality, ethnic or national origin, religion or religious belief, sex or sexual orientation, marital or civil partner status, gender reassignment, disability or age.
Due to the high levels of applications for roles at BCCS, we are unable to register receipt of applications. Candidates will be contacted if they are successfully shortlisted for an interview. If you have not heard from us by the interview date, unfortunately you have been unsuccessful on this occasion.
We reserve the right to appoint before the deadline for an exceptional candidate.

McGinley are looking for a Sub Agent to work on large project in Bristol!

Description:

As a Sub Agent, you will be responsible for the management of civil/ Rail engineering and construction sites or assist the Site Agent and Project Manager, to achieve the required project delivery to the customer's objectives while maintaining standards of health and safety, quality, environmental impact and cost control.

Job Details:

• Creating and maintaining project programme
• Maintain and manage progress of the project, supervise delivery of it
• Understand and Interpret drawings and specifications
• Weekly site meetings
• Stakeholder co-ordination and management to provide consistent and clear information specific to programme schedules
• Excellent knowledge of CDM regulations and NEC contact conditions
• Engineering and Management experience with excellent knowledge and skills in Civils, Rail, Geotech and earthworks.
• Planning and organising the works and managing sub-contractors
• Always comply with Company procedures and legal obligations, promoting best practice
• Oversee and ensure that all HSEQ-related documentation is kept up to date and briefed as necessary
• CSCS
• PTS
• Degree/HNC in Civil Engineering

If you are interested please apply here or alternatively send your CV to Hugh @ hugh.gaffney@mcginley.co.uk

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

HR Support Assistant needed in Bristol Paying £12.65 per hr ref 5251410

Full time hours on a temporary basis

• The team administer new employees onto the HR/Payroll systems and process all changes to T&C's of existing employee's

• excellent customer service

• high level IT skills to be able navigate the HR and Payroll system to update personal details and carry out transactions e.g. input new starter details

• a good understanding of Data Protection/GDPR

• experience of working in an HR environment – preferable but not essential

• ability to work accurately and have an eye for detail

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

Clinical Deputy Care Home Manager

Are you a Clinical Deputy Care Home Manager? Are you nurse qualified and looking for a new and exciting opportunity?

If yes, we have the perfect opportunity for you! KPI Care are looking for a Clinical Deputy Care Home Manager to join one of our esteemed clients on a permanent basis based in the Bristol area.

Salary: £50,000 per annum
Contract Type: Permanent

It is a requirement that all candidates have a valid NMC pin and are eligible to work in the UK

What KPI Care are looking for:

As a Clinical Deputy Home Manager, you will be supporting the Home Manager to deliver the highest level of quality care across the home and making sure targets are reached on a daily basis. You will be responsible for the management of the clinical team and ensure effective supervision, planning, assessment, and evaluation of care is carried out throughout the home.

A valid NMC pin and previous nursing experience is essential for this role, as well as an enthusiastic, empathetic approach towards every duty you carry out and a passion for achieving the highest level of care for every resident within the home.

Your responsibilities as a Deputy Care Home Manager will include:

• Leading the care home staff to create a supportive and caring environment for all residents.
• Promoting the safeguarding and welfare of residents in the home.
• Ensuring the highest level of care is provided for all residents at all times with the help of your team.
• Building relationships with your team, residents, and external visitors, using effective communication and a compassionate approach.
• Contributing to the safety and financial responsibilities of the home alongside the management team.

Benefits:

• Paid holidays
• Free uniform
• Progression opportunities
• Recgonition awards
• Comprehensive training programmes
• Career progression opportunities
• Generous basic salary
• Life assurance scheme

If you would like to apply for this fantastic Care Home Manager opportunity, or would like more information about the role, please contact the team on info@kpicare.co.uk.

We look forward to hearing from you!

KPI Care

#kpicare #healthcare #loveyourjob #nursing #management #carehomemanager

INDCARE

Salary: £22,336.00 - £22,796.00 (pro – rata as part time role)Contract: 10 hrs a week Permanent.Location: South Bristol Skills AcademyWhat will you be doing?City of Bristol College has an exciting opportunity for an Animal Care Technician to work with young people and adults in the Animal Centre at the South Bristol Skills Academy who are studying an animal care qualification.Our aim is to ensure all students receive an outstanding experience and are well supported to achieve their qualification to the highest of standards so the animal care technician role is crucial for ensuring that the Animal Centre is maintained to a very high standard of safety and the animals are well cared for to meet the Animal Welfare regulations.This Permanent role will include working one day every weekend and 1 day during the week.The role will involve: Providing help, advise and assist students during their training and whilst carrying out practical activities or assist other lecturers in a classroom as part of a curriculum programmeMaintaining the resources within the Animal centre to ensure they are fit for purpose to meet the Curriculum need. Monitoring stock control and ordering resources to meet the curriculum need. We are looking for someone with experience of working in the animal care sector, ideally holds a minimum of a Level 3 Qualification in Animal Management and who is confident in working in a fast-paced environment, with changing priorities. You will also need to be able to build and maintain excellent working relationships with stakeholders, at all levels, internally and externally, as well as other members of College staff and students. What we offer- A generous holiday entitlement of 26 holiday days (plus bank holidays and 8 closure days) pro rata.- Membership to the Local Government Pension Scheme with employer contributions of 16.1 %- As well as a range of staff support packages. Click here to see the full list of staff benefits. About Us:At City of Bristol College, we have one goal: to help our students succeed. We offer the widest range of academic and vocational qualifications in the area, with more than 1,000 courses available from entry to degree level.We provide education and training to approximately 12,000 students each year. The College is made up of five centres across Bristol and each centre offers excellent, well-equipped, purpose-built facilities. In addition, we have a wide range of community partners allowing us to offer courses in venues across the city. More information about the college can be found here.City of Bristol College is committed to safeguarding children and vulnerable adults. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. A copy of our Safeguarding Policy can be found here.Please see our Job Description, Person Specification, Conditions of Service and Applicant information for more information.Closing date: Sunday 21st July 26th (Midnight)Interview date: Wednesday 7th August 2024

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Contact Centre Advisor – Health Assessment Advisory Services
Office Based, 5 days in Bristol Office
Full Time, Permanent, £22,308 + Benefits

37.5 hours worked on a range of shift patters covering 8am-8pm Monday
- Friday and every other Saturday covering 9am-5pm.


Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Working from our brand-new Bristol office we are looking to recruit experienced, empathetic, and resilient Inbound Contact Centre Advisors. The key purpose of the role will be to provide a helpful, professional & efficient experience to all customers contacting the Customer Service Centre.

Using the Social Care framework and Care Act Legislation our Contact Centre Advisors will undertake initial information gathering and offer advice, next steps and a suitable resolution or signposting, whilst maintaining accurately recorded data.



Key Accountabilities


- Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across all available contact channels, ensuring they are at the centre of your decision making.
- Achieve your individual and team objectives and KPI targets.
- Through effective call control, questioning and fact finding, correctly gather the required information showing empathy and understanding to the customers concerns, whilst recording accurately on the appropriate IT systems.
- Process contacts enquiries and/or signpost customers; utilising all available knowledge via service specific IT systems and service scripting as detailed on the CRM system
- Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking customers.
- Liaise with other professionals to identify the most appropriate next steps for the customer.
- Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training including Mandatory and Service Area courses.
- Build relationships with colleagues, clients, professionals, and 3rd party organisations as appropriate; demonstrating a willingness to readily share knowledge, offer support and promote a culture of continuous improvement.
- Respond positively to change and take a flexible approach to all aspects of work.
- Comply to the Customer Service Centre's PCI data security standards and protocols



What are we looking for?


- Relevant experience in a Contact Centre / Customer Service environment with an emphasis on call handling
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.
- English and Maths GCSE or equivalent or proven literacy and numeracy skills.
- Competent in Microsoft Office applications, Word, Excel, and Outlook.
- Ability to deal with highly emotive customers with empathy / resilience.


All candidates will be required to pass a BPSS check which will involve a full DBS and references.


Desirable

- Relevant level 2, or above Customer Service qualification; Institute of Customer Service Award, NVQ in Customer Service or similar.
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.



What we offer:


- Up to 6% contributory pension scheme
- Free parking on site / 5 minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

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Contact Centre Team Leader – Health Assessment Advisory Services
Office Based, 5 days in Bristol Office
Full Time, Permanent, £27,000+ Benefits

37.5 hours worked on a range of shift patters covering 8am-8pm Monday
- Friday and every other Saturday covering 9am-5pm.


Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Working from our brand-new Bristol office we are looking to recruit Team Leaders with substantial experience in telephony Customer Service.

The key purpose of the role is to lead a team of Contact Centre Advisors providing support to both the team and to the Customer as required. The Contact Centre Team Leader will oversee and determine work requirements, monitor call levels, ensure SLA’s/KPI’s are successfully achieved and that the team meets all targets.


Key Accountabilities


- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.



What are we looking for?


- Extensive Customer Service experience in a contact centre environment.
- Experience in managing a team / being a team leader. (We will consider applicants without management experience who possess substantial contact centre experience)
- Ability to develop good relationships with customers and colleagues.
- Good contractual knowledge and aware of all considerations relating to the provision of report.
- Ability to organise and prioritise work in an effective manner
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation
- Able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.

All candidates will be required to pass a BPSS check which will involve a full DBS and references.




What we offer:


- Up to 6% contributory pension scheme
- Free parking on site / 5 minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

We are looking for a full time experienced Technical Services Manager - someone who will foster and develop effective relationships with clients, local stakeholders, employees and other Mitie colleagues, and act as an ambassador for your team by embracing the systems and processes.

You will successfully deliver and profitably manage additional and existed planned and reactive work streams with accountability for ensuring that any requests are submitted within a timely manner, whilst ensuring that company health and safety policies are adhered to.

You will be accountable for performance of your region, this being South West England & Wales, and contract whilst driving cost savings and increasing growth and creating a professional working culture between all stakeholders, sharing best practice.

The ideal candidate will have a full UK clean drivers license - a company car is provided in this role - and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.

My client is looking for a service designer to join their team on an Inside IR35 basis until March 2025 to join an exciting Digital Transformation Project. You will collaborate with a core team of 8 and work in a very holistic environment, supporting the integration of service design into the project and the business as a whole. Public sector or government experience is highly advantageous due to the industry this company operate in. Your focus will be on M365 to ensure seamless digital interactions, making experience with a maturing M365 environment essential.

• Design thinking and User-Centric Approach
• M365 Experience: Stay informed about M365 trends
• Evidence-based design
• Research and Analysis
• Leadership and Guidance
• Lapsed SC or Current SC Clearance (or open to obtaining SC Clearance)

This client are based in Bristol, and would expect an individual to be able to go into the office up to 1x a month.

Benefits of working for Brook: 4 Day Week (Working 20% hours less without salary decrease) Annual leave 28 days per annum, increasing up to 33 days plus 8 bank holidays Sick pay (from 3 up to 12 weeks fully paid) Flexible working Gratitude scheme Assisted purchase scheme Cycle to Work up to £1k Employee Assistance Programme (EAP) Long service awards Maternity and paternity pay Pension scheme with contributions matched up to a maximum of 4% Training and development opportunities Coaching Please note - this role requires the successful applicant to undertake an enhanced DBS check.Candidates must be able to provide paperwork demonstrating their right to work in the UK. Please note: internal applicants with live sanctions or performance improvement plans in place will not be considered for this role. We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible. Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role. If you are interested in applying for this post, please review the Role specification andcomplete our onlineapplication form. Thank you for your interest in working for Brook.

We have an exciting opportunity for a Perpetrator Service/ Behaviour Change Caseworker, working exclusively with Children and Young People, to join the New Era team in Staffordshire, working 37.5 hours a week.

Do you want to make a difference to young lives every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on safety, customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our Stafford or possibly our Stoke-on-Trent office, working flexibly across the area. The service will be delivered as per service user requirements, via schools and safe community settings. The role may involve some early evening and possible weekend delivery, potentially on a rota basis.

As a Perpetrator Service/ Behaviour Change Caseworker you will be: -

• working with young people displaying harmful behaviours
• delivering interventions in person, individually or as part of a group
• assessing risk and needs at all times; ensuring the safe delivery of service
• working alongside the integrated victim service to co-ordinate delivery of services

You will need:

• a genuine belief in behaviour change
• personal resilience and good communication and interpersonal skills
• a good understanding of domestic abuse and its impact on victims and families

Please see attached Job Description and Person Specification for further details.

About us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities.

VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Receptionist - Bristol City Centre (Lewins Mead) Premier Inn


Come and be a Receptionist at Premier Inn in Bristol. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in - be it a warm smile or joining up with the housekeeping team to get rooms perfect.


PAY RATE: Up to £11.79per hour


CONTRACT TYPE: Permanent - we don't do zero hours contracts!



HOURS: 16 & 24 a week - guaranteed hours to plan your week around
7am - 3pm and 3pm and 11pm.


LOCATION: Bristol City Centre (Lewins Mead) Premier Inn,Lewins Mead, Bristol BS1 2NT


Why you'll love it here: 



Training and support: We've got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
Pension and saving schemes: Company pension and save as you earn scheme
Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us





What you'll do: Join our team at Bristol City Centre (Lewins Mead) Premier Innas a Receptionist, and use your passion for customer service to its full potential. Be part of the UK's leading hospitality business, Whitbread.

We have an exciting opportunity for a Perpetrator Service/ Behaviour Change Caseworker, working exclusively with Children and Young People, to join the New Era team in Staffordshire, working 37.5 hours a week.

Do you want to make a difference to young lives every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on safety, customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our Stafford or possibly our Stoke-on-Trent office, working flexibly across the area. The service will be delivered as per service user requirements, via schools and safe community settings. The role may involve some early evening and possible weekend delivery, potentially on a rota basis.

As a Perpetrator Service/ Behaviour Change Caseworker you will be: -

• - working with young people displaying harmful behaviours
• - delivering interventions in person, individually or as part of a group
• - assessing risk and needs at all times; ensuring the safe delivery of service
• - working alongside the integrated victim service to co-ordinate delivery of services

• You will need:
• - a genuine belief in behaviour change
• - personal resilience and good communication and interpersonal skills
• - a good understanding of domestic abuse and its impact on victims and families

Please see attached Job Description and Person Specification for further details.
About us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities.

VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

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Contact Centre Advisor – Health Assessment Advisory Services
Office Based, 5 days in Bristol Office
Full Time, Permanent, £22,308 + Benefits

37.5 hours worked on a range of shift patters covering 8am-8pm Monday
- Friday and every other Saturday covering 9am-5pm.


Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Working from our brand-new Bristol office we are looking to recruit experienced, empathetic, and resilient Inbound Contact Centre Advisors. The key purpose of the role will be to provide a helpful, professional & efficient experience to all customers contacting the Customer Service Centre.

Using the Social Care framework and Care Act Legislation our Contact Centre Advisors will undertake initial information gathering and offer advice, next steps and a suitable resolution or signposting, whilst maintaining accurately recorded data.



Key Accountabilities


- Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across all available contact channels, ensuring they are at the centre of your decision making.
- Achieve your individual and team objectives and KPI targets.
- Through effective call control, questioning and fact finding, correctly gather the required information showing empathy and understanding to the customers concerns, whilst recording accurately on the appropriate IT systems.
- Process contacts enquiries and/or signpost customers; utilising all available knowledge via service specific IT systems and service scripting as detailed on the CRM system
- Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking customers.
- Liaise with other professionals to identify the most appropriate next steps for the customer.
- Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training including Mandatory and Service Area courses.
- Build relationships with colleagues, clients, professionals, and 3rd party organisations as appropriate; demonstrating a willingness to readily share knowledge, offer support and promote a culture of continuous improvement.
- Respond positively to change and take a flexible approach to all aspects of work.
- Comply to the Customer Service Centre's PCI data security standards and protocols



What are we looking for?


- Relevant experience in a Contact Centre / Customer Service environment with an emphasis on call handling
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.
- English and Maths GCSE or equivalent or proven literacy and numeracy skills.
- Competent in Microsoft Office applications, Word, Excel, and Outlook.
- Ability to deal with highly emotive customers with empathy / resilience.


All candidates will be required to pass a BPSS check which will involve a full DBS and references.


Desirable

- Relevant level 2, or above Customer Service qualification; Institute of Customer Service Award, NVQ in Customer Service or similar.
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.



What we offer:


- Up to 6% contributory pension scheme
- Free parking on site / 5 minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme