Total 144 Customer Service job vacancies in BS1 3LH

Job Opportunity: Hostel Support Worker (4 on, 4 off)
Location:Bath, United Kingdom
Salary: £24,500 per year
Hours:Rota basis of 4 on, 4 off - week one 11:00 - 22:00, week two 10:30 - 21:30
Contract Type:Permanent
Are you passionate about making a difference in your community? Join our dedicated team at Manvers Street Hostel, where we provide essential support to vulnerable individuals who are rough sleeping across Bath and North East Somerset. Our service operates round-the-clock, 365 days a year.
Responsibilities:

• Provide advice and information to clients, enabling them to access appropriate services.
• Ensure high-quality, person-centered service delivery to all clients.
• Maintain accurate and up-to-date client records using our client record system.
• Take responsibility for day-to-day health and safety and the safe running of accommodation.
• Collaborate closely with colleagues and external agencies to support clients effectively.

Qualifications / Requirements:

• Empathy and understanding of the needs of Julian House clients.
• Strong communication skills to build relationships with clients and external agencies.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Youth Support Worker – Residential Full Time Only 36 hours per week

Long Days of 8am to 11pm – Sleep ins are 11pm to 8am
3 week rolling rota.
Week 1 30 hrs = 2 days working & 2 sleeps
Week 2 30 hrs = 2 days working & 2 sleeps
Week 3 45 hrs = 3 days working & 3 sleeps

* This is not elderly care, experience of elderly care only is not suitable
* We are unable to offer sponsorship for this role

At LINX16+ our primary objective is to provide vulnerable young people with quality support and guidance to enable them to develop the necessary skills to live full and independent lives. We are committed to supporting young people to prepare them for the transition to independence and adult life. We support young people leaving care, at risk of homelessness, unaccompanied young asylum seekers and pregnant teenagers amongst others.

What is the role?

As a Youth Support Worker you will be responsible for encouraging our service users to develop their independence whilst ensuring their emotional, psychological and physical needs are met. This could be in supplying support around motivation, self-esteem, respect for themselves and others and creating the opportunity for our young people to discuss their fears and concerns as they approach independence and adulthood.

You will participate in advising and encouraging our young people to access (and participate in) education, employment/training programmes as well as supporting at interviews for further education, employment, housing options and with other external stakeholders. The role is not supporting around specific conditions but our service users may present conditions such as Autism Spectrum Disorders, ADHD and social/emotional difficulties.

What do we look for?

• Experience in a similar environment supporting vulnerable Young People, either in a professional or personal capacity
• Ability to work within a potentially challenging environment where younger people may need support in understanding your guidance has their best interest at heart
• Knowledge of local resources and the willingness to research for more
• Excellent communication skills, basic administration skills and reporting/monitoring care plans
• The personal experience to be able to relate to some of the barriers our young people face as they move in to the adult world
• Patience, empathy and the desire to create positive outcomes for our service users whilst ensuring a tailored response rather than a “one size fits all” approach
• Flexibility to work various shifts including weekends on a rota basis and sometimes short notice changes in shifts
• Sleep ins form part of your role and offer an additional £50 per sleep in

LINX16+ Values we look for in you

Friendly - passionate and caring nature
Positive - pleasant and approachable
Empowering - others to become stronger and more confident in controlling their lives
Person Centred - allowing our children to explore & utilise their own strengths
Innovative - by using or introducing new engagement methods and ideas

Rewards and Benefits

• £500 Welcome Bonus*
• £1000 Refer A Friend scheme*
• Dedicated learning and development programmes
• Free DBS check
• Company Pension scheme
• Supportive and welcoming team
• Additional holiday purchase scheme
• Employee recognition schemes
• CareTech Foundation- Opportunity to apply for family & friend’s grants

We are committed to safeguarding and promoting the welfare of the young people we support. All successful candidates will be subject to an Enhanced DBS/PVG check and Regulated Activity, which will include a check against the barred children’s list.

Due to the amount of applications we receive, we may not be able to respond directly in some cases. If you have not heard back within 14 days please consider your application unsuccessful on this occasion.

*T&C’s Apply

Youth Support Worker [SYS-9777]

Proud member of the Disability Confident employer scheme

Senior Support WorkerLocation:
BristolHours:
We have two shift patterns available: Sunday to Thursday and Tuesday to Saturday, which may include sleep-ins. Weekly hours, including one sleep-in, are 47.5 hours per week. Sleep-ins may not be available at the start of the contract, but we are onboarding a new house in the next few weeks.Salary:

• Hourly rate: £12.50
• Full-time annual salary: £24,375
• Salary with a sleep-in: £31,513 per annum

Client women-only division specialising in meeting the needs of individuals living with complex post-traumatic stress disorder (PTSD) and/or personality disorder.Responsibilities:

• Provide peer support and guidance to other Maples employees.
• Offer leadership and supervision to junior team members, ensuring continuity of care for our service users.
• Ensure clients can live safely, considerately, and with dignity while adhering to the terms and conditions of their licence.
• Oversee and facilitate medication regimes.
• Define and oversee individual and communal budgets and finances.
• Generate reports on client weekly/monthly worksheets and certification sheets.
• Attend meetings with or on behalf of service users and liaise with external agencies.
• Develop and maintain an understanding of the Mental Health Act.
• Conduct crisis mitigation and resolution work.
• Contribute to placement reviews.

Qualifications:

• Relevant experience in a similar role.
• Knowledge of mental health support and risk management.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Receptionist - Bristol City Centre (King St) Premier Inn


Come and be a Receptionist at Premier Inn in Bristol. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in - be it a warm smile or joining up with the housekeeping team to get rooms perfect.


PAY RATE: Up to £11.79per hour


CONTRACT TYPE: Fixed term contract - we don't do zero hours contracts!



HOURS: 16-37 hours per week- guaranteed hours to plan your week around16 hours per week contract over 2 days37 hours per week contract


LOCATION: Bristol City Centre (King St) Premier Inn,Llandoger Trow, King St, Bristol BS1 4ER


Why you'll love it here: 



Training and support: We've got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
Pension and saving schemes: Company pension and save as you earn scheme
Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us





What you'll do: Join our team at Llandoger Trow, King St, Bristol BS1 4ERas a Receptionist, and use your passion for customer service to its full potential. Be part of the UK's leading hospitality business, Whitbread.

The role will involve all aspects of contracting including; Procurement of highly detailed, high value contracts. Monitoring of contracts in the post holders portfolio. Management of contacts which will involve a range of activities such as estates related contractual work, processing contractual changes and applications and providing the contractual response to providers facing escalation or resilience challenges. The post will have a focus on primary care and you will work closely with key primary care partners in the ICS including the LMC, General Practice Collaborative Board, One Care Limited and the Primary Care Collaborative Board as well as working closely with PCN Directors, PCN managers, practices and practice managers. If you have the required skills and experience and enjoy the challenge of working in a fast-paced environment we would love to hear from you. Previous applicants need not apply.

Contact Centre Supervisor

Location: Bristol - South Quay House

Salary: £27,305 per annum, plus bonus and benefits

Hours: 37.63 hours per week, working 4 shifts on 4 shifts off, 10.75 hrs per day. The shifts will fall between Monday to Sunday and will include night and day shifts

The Role

Our Contact Centre is a vital part of central operations within Unite Students. As a Contact Centre Lead, you`ll be the senior team member on-shift as well as shaping our team performance and strategy. You will work alongside our Leadership Team to provide the best support to our students and employees. You will also support with a wide-range of queries, from booking rooms, managing accounts and supporting processing tasks out of hours. You`ll provide knowledge and insight to let the rest of the business know where we can improve. It`s an exciting place to be and you`ll be working in an environment committed to supporting yours and our customer`s success.



Who we are looking for

We are looking for solutions focused, customer-orientated individuals; with an abundance of enthusiasm for making our customers feel well-supportedBeing adaptable, with the ability to work across a range of customer-impacting disciplines; from accounts queries, to emergency supportA demonstrated history in managing teams and driving performanceYou`ll be someone who can oversee high-quality interactions and commit to taking ownership of any issue and utilising all available resource to resolve them first timeYou`ll be target-driven and ready to maintain and exceed team performance to our departments Key Performance Indicators and Service Level AgreementsYou`ll have a great team-spirit, understanding of the impact your personal-adherence and work has on our team and customer`s successYou`ll be open to receiving and working on feedback, striving to be better and achieve to your full potentialYou`ll be able to support others when dealing with high-profile and emergency incidents
What you`ll get in return

An annual bonus so you can share in the company`s successAcademy supported life-long learning to build your skills and enhance your career25 days` paid holiday + holiday credits for bank holidays workedPension scheme - based on how much you save, we`ll contribute 1% moreShared Parental Leave - 18 weeks full payWe`ve earned a Gold award for Investors in People, so you`ll be working for an employer who really cares about you and your careerOther benefits include, Sharesave, Bike to Work, Charity Match, amazing discounts and more
Essential

Excellent written and verbal skillsConfidence in speaking with people over the phone; a clear and articulate telephone mannerAbility to remain patient, calm and solutions focussed during challenging interactionsAbility to work as part of a rota, including evenings and weekends
Desirable

An understanding/background in providing services to studentsAn understanding of contact-centre systems
Compliance

Ensuring that Health and Safety legislation is adhered to at all timesMaintaining an awareness of current legislation concerning Health and Safety, Data Protection/GDPR and complianceTo follow the Data Protection Policy and associated policies, keeping information confidential and secure, in order to ensure employee and customer data is protected and handled appropriately in line with legislative requirements.Delivering central processes and conducting all duties in line with Unite Students policy and procedureEnsuring incidents are reported via the correct channelsEnsuring a safe and secure environment at all timesFulfilling the varied administration and auditing requirements
About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students, neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

Customer Experience Team Member

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff who’d like to work in our exciting, fast-paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

Based in the centre of Bristol and with one of the largest theatre stages in Britain, The Bristol Hippodrome has established itself on the touring circuit for many major productions, thus becoming known as Bristol’s West End Theatre. We originally opened on 16 December 1912 and can seat 1951 guests over 3 levels. We play host to large scale touring musicals, plays, opera, ballet and pantomime, as well as children’s shows and established comedians and music artists.

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We offer the following benefits for our Customer Experience Team Members:

myStrength Mental Wellbeing App
WeCare Support Services
Theatre Tickets (Subject to Availability)
ATG Theatre Card
Staff Discounts
Pension
Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

Your new company Hays has partnered with a financial services organisation in Central Bristol.Your new role The organisation is looking for Contact Support Administrators to join on a temporary basis. Pay for this role is £12.64-£13 per hour, dependent on experience. Hours of work are Monday to Friday, 09:00-17:00 (35 hours a week). The office is based in central Bristol, BS1. Main duties of the role include:

• Answering a high volume of telephone calls
• Liaising with clients by email
• Assisting with postal duties
• Handling information with upmost discretion

What you'll need to succeed

• Previous experience working in a customer-centric role; financial services background is also essential
• Excellent verbal and written communication skills
• Attention to detail
• Discretion

What you'll get in return

• Central Bristol office location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are working with a fantastic law firm in Bristol to support in the recruitment for a permanent IT Service Desk Team Leader. The role will be hybrid working, typically 2 days working in the modern office in Bristol City Centre. The role will pay between £32,000 - £38,000 depending on experience. The firm offers a lot of opportunity internally for personal development and career progression. The firm are also known for winning various awards and having an impressive ED&I strategy. The organisation also offers 25 days annual leave, a competitive pension scheme and flexible hybrid working.

Your new role
In the role you will lead the day-to-day operations of the IT service desk, working closely with the Service Desk Manager ensuring service performance, hitting targets and leading & motivating a high performing team. You will oversee the development of the service desk, carrying out monthly one to ones, setting high standards, completing quality assessments and provide coaching and personal development. You also will need to have a technical background and act as an escalation point when necessary.

What you'll need to succeed
To be considered for this role you need to be working in a similar team lead role currently, overseeing a team of technical service desk analysts. You will need excellent customer service skills and strong verbal and written communication skills. You will need to be a people person, and be able to effectively lead, influence and motivate the team. You will need to have excellent time management skills and be used to working in a fast paced, high volume environment. You will ideally have come from a 1st / 2nd line support background as you will need to have technical knowledge and act as an escalation point.

What you'll get in return
In return you will work for a brilliant organisation and in a great team. You will receive a salary up to £38,000pa depending on experience and have the ability to work on a hybrid pattern. You will have great opportunity internally for development and progression.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company Hays has partnered with a financial services organisation in Central Bristol.Your new role The organisation is looking for a Contact Support Administrator to join on a temporary basis. Pay for this role is £12.64-£13 per hour, dependent on experience. Hours of work are Monday to Friday, 09:00-17:00 (35 hours a week). The office is based in central Bristol, BS1. Main duties of the role include:

• Answering a high volume of telephone calls
• Liaising with clients by email
• Assisting with postal duties

What you'll need to succeed

• Previous experience working in a customer-centric role; financial services background is also essential
• Excellent verbal and written communication skills
• Attention to detail
• Discretion

What you'll get in return

• Central Bristol office location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Youth Support Worker – Full Time 36 hours per week

Long Days of 8am to 11pm – Sleep ins are 11pm to 8am
3 week rolling rota.
Week 1 30 hrs = 2 days working & 2 sleeps
Week 2 30 hrs = 2 days working & 2 sleeps
Week 3 45 hrs = 3 days working & 3 sleeps

*This is not elderly care, experience of only elderly care is not suitable for this role
* We are unable to offer sponsorship for this role

At LINX16+ our primary objective is to provide vulnerable young people with quality support and guidance to enable them to develop the necessary skills to live full and independent lives. We are committed to supporting young people to prepare them for the transition to independence and adult life. We support young people leaving care, young people at risk of homelessness, unaccompanied young asylum seekers and pregnant teenagers amongst others.

What is the role?

As a Senior Youth Support Worker you will be responsible for supporting not only our service users but also the staff to ensure the smooth running of our services. You will be the link between our service users, the staff teams, senior management and other stakeholders whilst still adopting a hands on approach to supporting our young people.

You will assist in all aspects of the running of the service including mentoring and managing new and junior staff, collating resources, good housekeeping and the maintenance of the service environment. The role also requires you (in conjunction with the Service Lead) to ensure that appropriate staffing levels are maintained and that cover is provided when required. You will also review, reassess and change support plans in line with the individual needs of our young people. Other duties as requested by the Service Lead.

What do we look for?

• Experience supporting young people with emotional, behavioural or complex support needs
• Ability to work within a challenging environment where younger people may need support in understanding your guidance has their best interest at heart
• Experience of working with parents and external stakeholders
• To be able to manage the staff in a way which promotes a team approach, but also in a manner which maintains your senior role and position
• To have the knowledge and ability to work with and develop an awareness within the staff team of positive action and anti-discriminatory practice
• Patience, empathy and the desire to create positive outcomes for our service users whilst ensuring a tailored response rather than a “one size fits all” approach
• Flexibility to work various shifts including weekends on a rota basis and sometimes short notice changes in shifts
• Sleep ins form part of your role and offer an additional £50 per sleep in

LINX16+ Values

Friendly - passionate and caring nature
Positive - pleasant and approachable
Empowering - others to become stronger and more confident in controlling their lives
Person Centred - allowing our children to explore & utilise their own strengths
Innovative - by using or introducing new engagement methods and ideas

Rewards and Benefits

• £500 Welcome Bonus*
• £1000 Refer A Friend scheme*
• Dedicated learning and development programmes
• Free DBS check
• Company Pension scheme
• Supportive and welcoming team
• Additional holiday purchase scheme
• Employee recognition schemes
• CareTech Foundation- Opportunity to apply for family & friend’s grants

We are committed to safeguarding and promoting the welfare of the young people we support. All successful candidates will be subject to an Enhanced DBS/PVG check and Regulated Activity, which will include a check against the barred children’s list.

Due to the amount of applications we receive, we may not be able to respond directly in some cases. If you have not heard back within 14 days please consider your application unsuccessful on this occasion.

*T&C’s Apply

Senior Youth Support Worker [SYS-9297]

Proud member of the Disability Confident employer scheme

Salary: £22,336 - £22,796 per annum, pro-rataContract: 10 hrs a week Permanent and 4 hrs per week fixed term until 31.08.2024.Location: South Bristol Skills AcademyWhat will you be doing?City of Bristol College has an exciting opportunity for an Animal Care Technician to work with young people and adults in the Animal Centre at the South Bristol Skills Academy who are studying an animal care qualification.Our aim is to ensure all students receive an outstanding experience and are well supported to achieve their qualification to the highest of standards so the animal care technician role is crucial for ensuring that the Animal Centre is maintained to a very high standard of safety and the animals are well cared for to meet the Animal Welfare regulations.This Permanent role will include working one day every weekend and the other hours are spilt over 2 days during the week.The role will involve:Providing help, advise and assist students during their training and whilst carrying out practical activities or assist other lecturers in a classroom as part of a curriculum programmeMaintaining the resources within the Animal centre to ensure they are fit for purpose to meet the Curriculum need.Monitoring stock control and ordering resources to meet the curriculum need.We are looking for someone with experience of working in the animal care sector, ideally holds a minimum of a Level 2 Qualification in Animal Care and who is confident in working in a fast-paced environment, with changing priorities.You will also need to be able to build and maintain excellent working relationships with stakeholders, at all levels, internally and externally, as well as other members of College staff and students.What we offerA generous holiday entitlement of 26 holiday days, plus bank holidays and 10 closure days which fall over Christmas to spend time with friends and families.Membership to the Local Government Pension Scheme with employer contributions of 18.0 %Great discounts on hair and beauty treatments offered on siteFamily-friendly policies including flexible working, compassionate leave, enhanced maternity, paternity and adoption leave, parental leave and job shareExcellent facilities including study centres, City Salon, multi-faith prayer rooms, bike storage, City Restaurant (situated at College Green and at SBSA), refectoriesCycle to work schemeA variety of online shopping discounts and offers and cash health planPlus a supportive package to ensure continuous professional development.About Us:At City of Bristol College, we have one goal: to help our students succeed. We offer the widest range of academic and vocational qualifications in the area, with more than 1,000 courses available from entry to degree level.We provide education and training to approximately 12,000 students each year. The College is made up of five centres across Bristol and each centre offers excellent, well-equipped, purpose-built facilities. In addition, we have a wide range of community partners allowing us to offer courses in venues across the city. More information about the college can be found here.Closing date: Tuesday 26th March (Midnight)Interview date: Tuesday 16th April 2024

We are looking to appoint a Special educational needs and disabilities (SEND) Learning Support Assistant, to provide one to one support and care for children with complex needs, enabling them to attend nursery and build their independence. What’s it like being a SEND learning support assistant at Redcliffe Nursery School… “Being a support worker is a fast paced, varied and incredibly rewarding job and I love it. Spending time with a child one to one, learning about them, how they communicate and process things, earning their trust and then watching them as they learn, grow and interact with others is incredible. No day is ever the same and there are ups and down on the way, but in my opinion, there is nothing like it!” – Jessie, SEND learning support assistant at Redcliffe Nursery School. The ideal candidate will have some experience of working with children with complex SEND needs. Previous experience is desired, however not essential, as training will be provided. The successful candidates will be working alongside other SEND Learning Support Assistants and our as part of a supportive SEND team. We place high value on the training and skill development for all members of staff. Applicants will need to be enthusiastic, energetic and have the ability to implement consistent routines and boundaries. Be able to build positive relationships, working closely with staff and parents in order to share detailed information regarding the child’s nursery day. Being outdoors is strongly embedded in our ethos. You will need to be willing to spend time outdoors during children’s play and support the child with regular visits to Leigh Wood’s as part of our Forest Experience.Part time hours 8.45am - 3.15pm, over 3, 4 or 5 days will be considered.

IT Field Support Engineer - 2nd & 3rd Line Support

£46,000pa + Full Benefits Package + Career Development for your Future.

Bristol HQ, UK South West - Travel to Oxford 1 x Day Per Week - Potential for Some Hybrid Working also

Key skills required:

IT Administration and IT Infrastructure Troubleshooting, Experience with hardware break/fix including Mobiles, Laptops / Desktops / Handheld Devices & Peripherals, Microsoft Windows 10 / 11 and Office 365, Active Directory, Group Policy, Azure Active Directory / Azure AD, DNS and DHCP, Meeting Room, TV, Media, Audio and Conferencing Equipment, Wi-Fi, Networking - LAN WAN, Remote Device Connectivity. Be IT Security Conscious, ensure familiarity and co-operation with all company IT security policies and procedures

This established and well known Legal company ranked No 1 in the UK, are seeking an experienced, enthusiastic and challenge orientated IT Field Support Engineer with solid 2nd and 3rd IT experience to enhance their IT Engineering Team.

Reporting into the Head of Service Delivery, this role is to work 5 days per week, with 3 x days at the Bristol HQ, with the potential for 1 x day at the clients Oxford offices and 1 x day working from home.

The role is 2nd & 3rd Line Support and will sit between the service desk team and infrastructure team as well as the application support team, supporting various aspects of technology in the distributed offices.

Description of this Post:

• Resolution of IT related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.


• Managing staff queries using the IT ticketing system and ensuring comprehensive database of queries and resolutions is kept up to date and made available across the team via a knowledge base


• Producing, maintaining and updating technical documents and procedures


• Pro-actively identifying and resolving application issues and recommending improvements/changes


• Defining and executing on application routine maintenance plans


• Work collaboratively with IT Teams for upgrades or patches to the firm's systems


• Define appropriate routine onsite maintenance support, using incident management processes and procedures


• Provide timely communication to users on the status of their IT requests and incidents.


• Liaise with IT suppliers to ensure IT related incidents and problems are resolved in a timely and professional manner.


• Undertake IT related problem diagnosis, implementing problem resolution or prevention measures as appropriate and publishing known fixes to the IT Knowledge base.


• Monitor the availability, performance and throughput of supported IT systems.


• Prioritise and schedule assigned support activities and tasks to ensure timely resolutions are provided.


• Participate in disaster recovery activities as required.


• Work within the Change Management process to review IT changes and requests from the staff/departments applicable to the sites you are supporting.


• Ensure capacity, availability, security and service support requirements are considered in all IT changes.


• Implement, test and monitor required IT changes in line with change implementation plans.

Essential Technical Requirements:

• Experience of IT Administration and IT Infrastructure troubleshooting


• Experience with hardware break/fix including Mobiles, Laptops / Desktops / Handheld Devices & Peripherals


• Microsoft Windows 10 / 11 and Office 365


• Active Directory, Group Policy, Azure Active Directory / Azure AD


• DNS and DHCP


• Meeting Room, TV, Media and Conferencing Equipment


• Wi-Fi, Networking - LAN WAN, Remote Connectivity

Highly Desired Skills:

• Understanding of ITIL service management processes

• Experience of administering and troubleshooting


• Customer service skills and empathy for staff experiencing issues

• Understanding of ITIL service management processes

General:

• Ensure you comply with the IT organisation requirements, processes, procedures and policies.


• Share knowledge and expertise with others, coaching and supporting team members as required.


• Perform other duties as assigned by your line manager.


• Providing specialist support to staff and teams within the firm.


• Assist with systems integrations and testing


• Maintaining knowledge items to ensure that they are current, relevant and valid.


• Ensure that all activities are performed at a consistently high standard with minimal risk to the firm, and that opportunities to improve services and processes are identified and actioned.

This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future.

Call Experis IT today for more information on 0121 712 8715

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 100 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.
• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.
• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Competitive entry level salary.
• Continuation of armed services pension or new pension if in receipt of full military pension already.
• Subsidised military accommodation available (SLA/SFA).
• Up to 38 Days Annual Leave (Pro Rata).
• Free medical/dental
• You choose your location.
• Home to duty payment subject to conditions (HDT)
• Up to 2 weeks Adventurous Training per year (not compulsory).
• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: Starting at £24,238.00 per year.

Schedule: 12 hour shifts on a structured shift system.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;

a. Name.

b. Age.

c. Previous or current UK Military Service unit.

d. Previous or current UK Military Service time period / date left.


ArmyPM-MPGS-Recruitment@mod.gov.uk

Military Provost Guard Service (MPGS)