Total 4,447 Customer Service job vacancies in Barnet, London, NW9 4EW

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Job title: Teaching Assistant

Location: Brick Lane School, Tower Hamlets, London

Salary: £21,508.35 per annum

Hours: 37.5 hours per week; Monday to Friday 8am-4pm

Contract: Permanent, Term Time only

UK applicants only. This role does not offer sponsorship.

Are you a Teaching Assistant committed to improving the lives of young people?

As part of our continued growth we are looking for Teaching Assistants to join our brand new team at our new School based in Tower Hamlets, London.

About the role

As a Teaching Assistant, you will support our Teachers to take a creative approach to teaching pupils according to their educational needs, maximising pupils' achievement, and ability to develop.

This is a great opportunity for a Teaching Assistant who is looking to continue their career in Education and is motivated to inspire learning in pupils with varied and complex needs. Your work will be challenging and rewarding in equal measure and you will be working in a school where we maintain a strong safeguarding culture, where pupils are listened to, respected and involved in as many decisions as possible.

Quality is always top of our agenda and we pride ourselves on the quality of what we do. We are looking for a Teaching Assistant, who can work with individual and small groups of pupils, preparing classrooms and materials, and building positive relationships with pupils to promote interaction and learning. Our Teaching Assistants offer essential support to our Teachers and have the opportunity to assist in the planning and delivery of lessons in a creative and positive setting.

Previous experience of working in an SEN/ASC environment is desirable, however excellent support skills and the right motivation, personal qualities and levels of resilience are just as important. We need people who share our vision to build incredible futures by empowering vulnerable young people in the UK, to be happy and to make their way in the world.

Educated to GCSE grade C or above in Maths and English, you will be calm, engaging, resilient, enjoy working as part of a team, and be genuinely motivated by helping every pupil to reach their potential.

About us

Brick Lane School is a brand-new specialist independent school providing education for pupils with an ASD (Autism) diagnosis from age 5 up to 18. We aspire to provide the best quality teaching and learning to allow our students to grow and develop the necessary skills for them to succeed and lead fulfilling lives in the wider community and in adult life. The school benefits from a fantastic location in the vibrant and cosmopolitan heart of the East End of London and has been refurbished to a very high standard to allow us to fulfil our aspirations. In all of our staff we seek the very best in terms of commitment, compassion and effort in order to meet the needs of the students and to provide a high-quality learning environment where pupils feel safe and can flourish.

The aim of the school is to provide specialist individual support to each pupil, enabling them to reach their potential so they can live fulfilling and productive lives. We will provide the young people with as much freedom as possible while offering a safe and supervised environment. This is achievable due to the dedication and support from a range of employed professionals across the company who are passionate, reliable and understanding including dedicated education, care and clinical teams.

For over 16 years Options Autism have provided care and education to pupil, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

#1

Our client based in West London is currently recruiting for a Risk Assessor to join their commercial team as soon as possible.

This is a full time, permanent position covering Bristol and surrounding areas.

The purpose of the role is to support with the delivery of all aspects of the water hygiene compliance contracts within their area.

Responsibilities:

• To carry out Legionella Risk assessments, reviews and surveys in line with company procedures and method statements.
• Ensure all survey forms and work records (electronic system based) are complete and accurate.
• Assist with technical development of the risk assessment document
• Ensure all Health & Safety procedures are followed and recorded, and are complete and accurate.
• Ensure all arrangements for visits with clients are made in a timely and professional manner.
• Provide full support to Service Manager, as and when required.

Requirements:

• A detailed working knowledge of the HSE's ACoP L8, HSG274 and HTM-04-01
• An excellent understanding of Water Regulations and hold an appropriate certificate.
• Full Driving Licence

If interested, our client is looking to move quickly and are therefore offering a salary of between £32,000 - £40,000 per annum based on experience and suitability. For more information please feel free to get in touch on 01772 208967 or email at james.glover@servicecare.org.uk

Centre Support Assistant

Based in Victoria, £26k, Monday-Friday, 20 days paid holiday plus bank holidays

A high-quality office provider is looking for a friendly and proactive individual to join their team as a Centre Support Assistant. As the first point of contact for clients and visitors, you will be a crucial part of the operations, ensuring that everything runs smoothly and efficiently, while still providing that excellent customer service.
This role is varied and dynamic, requiring an individual who takes a flexible work approach. You will be responsible for looking after the office spaces, welcoming visitors and supporting day-to-day activities of the centre. Working closely with the Centre Manager and the team, you will help create a professional, organised, and inviting atmosphere that reflects the high standards of the company.

Responsibilities and Duties
- Provide excellent service to colleagues and visitors
- Ensure that communal areas, meeting rooms and office spaces are organised, tidy and welcoming to all
- Be ready to offer support to the reception team when required
- Carry out administrative duties for clients
- Respond to all client queries in a timely manner, contacting the appropriate people if needed
- Have a good understanding of Health and Safety procedures
- Assist the Centre Manager with certain events like Doughnut Friday
- Arrange couriers and taxis if requested
- Create welcome packs for new clients
- Move between centres if additional support is required

The Ideal Candidate
- Great communication skills, via all channels of contact (email, phone, in-person)
- Immaculate customer service
- Previous experience in customer facing roles
- Experience with Switchboard is desirable

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Key responsibilities Work with patients, their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes. Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Assist people to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health. Support people to take up training and employment, and to access appropriate benefits where eligible; for example, through referral to social prescribing link workers. Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; helping to ensure patients receive a joined-up service and the most appropriate support. Work collaboratively with GPs and other primary care professionals to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals. Support the coordination and delivery of multidisciplinary teams with the PCN Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations. Explore and assist people to access a personal health budget where appropriate. Identify unpaid carers and help them access services to support them Conduct follow-ups on communications from out of hospital and in-patient services Maintain records of referrals and interventions to enable monitoring and evaluation of the service Support practices to keep care records up to date by identifying and updating missing or out of date information about the persons circumstances. Contribute to risk and impact assessments, monitoring and evaluations of the service Referrals To be responsible for the accurate typing of letters, reports, patient referrals, minutes, statements, memoranda etc using the computer general office packages. To work within established standards for quality, time scales and deadlines. To operate the e-Referrals system according to practice procedures for patient referral letters All other typing duties that may be required Communication including telephone To communicate effectively with other team members, patients and carers. To deal with telephone enquires relating to referral letters, urgent appointments, etc from patients, the clinical team and other professionals giving due regard to patient confidentiality and customer care. To liaise with patients over the phone relating to internal and external appointments and as directed by the practice team To liaise over the phone with a wide range of NHS and other organisations on behalf of the practice team as appropriate taking messages and acting on them as necessary. Meetings To be responsible for coordinating and chairing MDT meetings (Children's MDT, Adults MDT and Nursing Home MDTs) To circulate patients for discussion to relevant parties To be responsible for making sure actions are completed following meeting discussions To minute take Whole Practice Meetings and distribute to all staff and ensure actions are completed General To support the effective administration of the practice which will include various other admin duties and tasks including assisting in the administration of medical student teaching Triaging clinical documents Call and recalls To maintain and develop skills in the use of the practice clinical and office IT systems To provide cover at reception during receptionist meetings/training. To work within all the practice operational policies including Health and Safety. To attend training for development within the post and to fulfil practice requirements. To provide cover for members of the secretarial team during periods of sickness and annual leave To maintain patient confidentiality at all times To carry out all duties with due regard to equality and diversity and rights of patients, carers and colleagues. To carry out all duties with due regard to quality, efficient management of time, workload and resources This job description may be amended to take account of the changing needs of the practice

For further details regarding the role and responsibilities, please refer to the attached Job Description and Person Specification.

To develop and maintain communication with individuals or groups of patients, carers, and staff about difficult or complex matters, overcoming any problems in communication in a difficult situation To communicate with people in a manner which: is consistent with their level of understanding, culture, background and preferred ways of communicating acknowledges the purpose of the communication is appropriate to the context encourages their participation responds to communication of any kind from them. To improve communication through: changing the methods of communicating changing the environment modifying the content and structure of communication reflection on the barriers to effective communication. To confirm that you have accurately interpreted communications. To provide feedback to other staff on their communication at appropriate times. To maintain accurate patient records consistent with legislation and, policies and procedures. To maintain confidentiality during communication consistent with Trust policy and legislation; gaining any necessary authorisation for releasing information prior to doing so.

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic and dedicated individual to join our friendly, award-winning team as Care Supervisor ABOUT THE ROLE Your focus as Care Supervisor will be to manage, support and guide a small team within the Care Services team ensuring Avery processes and procedures are followed to the highest standards and ensuring that our residents choices, dignity, independence, and personal safety are at the core of all care and support activity. Other responsibilities will include: Promoting and delivering high quality person-centred care to our residents. Closely monitoring and reporting on residents daily progress, ensuring all observations and interventions are recorded. Dealing with any concerns or complaints raised by residents or relatives in a polite, prompt and appropriate manner as soon as they occur. Providing ongoing support for the residents, their families and the Care Services Team. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must have: A minimum of NVQ Level 3 or equivalent. A recognised Medication administration qualification and experience. Previous experience in a Senior Care role. Demonstrable ability in organising, leading, inspiring and influencing a team. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Working hours: 40 hours per week
Interview Date: Week commencing 2nd December 2024
Founders House Lifehouse located in Whitechapel is looking to recruit an experienced Specialist Support Worker (Substance Use) to join our Homelessness Service Team. We provide residential supported accommodation for up to 123 adult males who are experiencing homelessness.
As a highly competent Specialist Support Worker you will be responsible for taking a lead role in the specialist area of supporting residents with substance use needs, working within a specialist programme to plan and deliver a high-quality support service.
You will be part of the Service Management Team producing a high quality and cost-effective service, supporting the Service Manager and Programme Managers. You will monitor service delivery in line with contractual and organisation requirements.
Successful candidates will be expected to embrace and exhibit behaviours that model our values of integrity; accountability; compassion; passion; respect and boldness working in a way that is trauma sensitive and strength based, within a psychologically informed framework.
In addition, professional working proficiency in Bengali is desirable.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and Enhanced with barred list adult workforce DBS Disclosure
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Working hours: 40 hours per week – 4 nights on, 4 nights off
Interview Date: Week commencing - 2nd December 2024
Salary addition: 10% Night Worker Allowance
Founders House Lifehouse located in Whitechapel is looking to recruit a Night Assistant Support to join our Homelessness Service Team. We provide residential supported accommodation for up to 123 adult males who are experiencing homelessness.
As Assistant Support Worker, you will assist with the delivery of a high-quality programme of support which promotes client choice and control. You will support the Support Worker to address client support needs, enable them to achieve positive life changes and ultimately empower them to lead more sustainable lifestyles.
You will work as part of a team to achieve contractual and quality outcomes with clients.
This is waking night cover as you are expected to respond to emergencies in the evenings and during the night.
Successful candidates will be:

Expected to embrace and exhibit behaviours that model our values of integrity; accountability; compassion; passion; respect and boldness working in a way that is trauma sensitive and strength based, within a psychologically informed framework.

In addition, professional working proficiency in Bengali is desirable.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced with barred list Adult workforce DBS Disclosure and Night Worker Health Assessment
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Working hours: 40 hours per week
Interview Date: Week commencing 2nd December 2024
Founders House Lifehouse located in Whitechapel is looking to recruit an experienced Support Worker to join our Homelessness Service Team. We provide residential supported accommodation for up to 123 adult males who are experiencing homelessness.
Working as part of a team and being responsible to the Programme Manager, the successful applicant will have a caseload of residents, provide one to one / individual support programmes in a trauma sensitive and psychologically informed manner.
You will also be supporting and empowering residents through meaningful activities and to move through a structured resettlement programme, promoting choice and control, into the wider community and independence.
Successful candidates will be expected to embrace and exhibit behaviours that model our values of integrity; accountability; compassion; passion; respect and boldness working in a way that is trauma sensitive and strength based, within a psychologically informed framework.
In addition, professional working proficiency in Bengali is desirable.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and Enhanced with barred list adult workforce DBS Disclosure
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Senior Family Support Worker

Service care Solution are currently recruiting for a Senior Family Support Worker in Redbridge.

The Senior Family Support Worker will be integral to managing of the Children with Disabilities Project.

Main Responsibilities

As a Senior Family Support Worker, you will be responsible for:

• Undertake and monitor reviews of children with disabilities, that will minimize the effects of their disability and facilitate them remaining within their own family unit.
• Identify child protection issues and refer these to Senior Practitioners or Team Manager.
• Complete Transition Assessments, Mental Capacity Assessments and Care and Support Plans of young people.
• To develop a strong network of links between Health, Education, Connexions, Adult and Children's Social Services.
• Complete Continuing Health Care Checklist for appropriate young people.

Requirements:

• Full enhance DBS
• Experience of parenting courses either through group or one to one sessions

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Senior Family Support Worker role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Senior Active Travel Project Manager (PO3)

Description
The Senior Active Travel Project Manager will play a pivotal role in the planning, development, and implementation of active travel initiatives within our organization. This position is ideal for an experienced professional who is passionate about promoting active lifestyles and sustainable transportation options.

As the Senior Active Travel Project Manager, you will be responsible for leading and managing a diverse portfolio of active travel projects. You will collaborate with internal stakeholders and external partners to ensure the successful delivery of each initiative, while adhering to budgetary and timeline constraints. Additionally, you will oversee a team of project coordinators and actively participate in fundraising efforts.

In this role, you will have the opportunity to develop and implement strategic plans to increase active travel rates in our community. You will leverage your expertise in transportation planning, infrastructure development, and behavior change strategies to create impactful programs and initiatives. Furthermore, you will be responsible for monitoring and evaluating the effectiveness of our projects, and providing recommendations for continuous improvement.

Responsibilities
Lead and manage a portfolio of active travel projects, ensuring their successful delivery within budgetary and timeline constraints
Collaborate with internal stakeholders and external partners to develop strategic plans and initiatives to increase active travel rates
Oversee a team of project coordinators, providing guidance and support throughout the project lifecycle
Participate in fundraising efforts to secure the necessary resources for project implementation
Conduct thorough research and analysis to inform decision-making and develop evidence-based interventions
Monitor and evaluate the effectiveness of active travel projects, and provide recommendations for continuous improvement
Engage with community members and other key stakeholders to raise awareness and support for active travel initiatives
Requirements
A minimum of 5 years of experience in project management, with a focus on active travel or related fields
Proven track record of successfully delivering complex projects within budgetary and timeline constraints
Strong knowledge of transportation planning principles and strategies, particularly in the context of active travel
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels
Demonstrated ability to lead and motivate a team, and delegate tasks appropriately
Experience in fundraising and securing financial resources for project implementation
Proficient in project management software and tools, as well as Microsoft Office suite
Bachelor's degree in a relevant field, such as urban planning, transportation engineering, or environmental science. Advanced degree preferred.

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £26.34
Location: Islington, North London

Should you wish to apply for this job opportunity, please, send an up to date CV.

Overview of Role: To provide administration support to the Care Co-ordination Service. To provide a fast, accurate and effective patient telephony service. To provide administrative support to clinical staff To undertake an intensive internally based training programme To be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development. To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer. To use the telephone and remain empathetic, whilst gaining important information. Accurate data input of special patient information such as end of life care and long-term health conditions. To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs. To undertake all relevant training consistent with the requirements of the post. Accessing personal and confidential data Always ensuring full patient confidentiality, adhering to Information Governance Policies To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures. To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods. To provide clear and concise information to all patients and external agencies To support, when necessary, the wider team, in fulfilling the duties of the System Deflections team The post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner. To attend any meetings as and when required To assist the management team when required To be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness. To always adhere to FCMS Policies and Procedures Physical Effort Staff often remain seated, at one desk, for most of the working day. Mental Effort Work pattern can be interrupted by the telephone or staff enquiries. Workload regularly re-assessed and prioritised to meet required deadlines. The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs. Emotional Effort Requirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives. Supporting vulnerable patients and callers Managing situations that can often be emotional, given the patients health status. Managing stressful situations i.e., workload and time pressures Dealing with conflict, over a variety of issues Ability to remain calm when other people are panicking or distressed. Information Systems: Work with the IT support team, to ensure effective management of Information and Communications Technology within the service. Information Governance: Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met. Safeguarding Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility. Training and Support: Identify own training needs and others and participate in relevant in-service education. Ensure all mandatory training is undertaken and maintained. The post holder will be expected to attend any necessary courses that provide relevant training. Other duties are required: This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. GENERAL: To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply, with local Safety Policies and Procedures To observe national and local policies and procedures in respect of: o Fire o Data Protection Act o Infection Control Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Are you someone who can easily adapt to different settings, enjoy meeting new people, and would like to make a difference in health and social care through clinical research?

South London Regional Research Delivery Network (RRDN) is looking for an enthusiastic Research Nurse to join the Agile Workforce team.

The Research Nurse will play a key role in ensuring that any research undertaken within the Care settings department safeguards the wellbeing of the patients and is conducted according to Good Clinical Practice (GCP) and the Medicines for Human Use (Clinical Trial) Regulations 2004 and Amended Regulations 2006.

Working collaboratively with the clinical trials team and the wider multidisciplinary team in the management of research patients. They will also act as a patient advocate providing support and assistance as required and assist in the coordination and management of a portfolio of clinical research studies.

The post holder will be required to work flexibly across sites within the RDN: South London geography. The employing Trust will be Guy’s and St Thomas’ NHS Foundation Trust.

If applying as a registered nurse you must have appropriate UK professional registration.

The post holder will be responsible for delivering an agreed number of portfolios of clinical trials within the Secondary, Primary Care and Community settings across the South London region. They will work flexibly across the disciplines to ensure the success of the clinical research projects they are assigned to. The Research Nurse will play a key role in identifying opportunities to broaden the current portfolio.

The applicant must have considerable experience of working independently and have excellent organisational and time management skill.

The National Institute for Health Research (NIHR) is the nation's largest funder of health and care research. The NIHR:

● Funds, supports and delivers high quality research that benefits the NHS, public health and social care

● Engages and involves patients, carers and the public in order to improve the reach, quality and impact of research

● Attracts, trains and supports the best researchers to tackle the complex health and care challenges of the future

● Invests in world-class infrastructure and a skilled delivery workforce to translate discoveries into improved treatments and services

● Partners with other public funders, charities and industry to maximise the value of research to patients and the economy

The NIHR was established in 2006 to improve the health and wealth of the nation through research, and is funded by the Department of Health and Social Care. In addition to its national role, the NIHR supports applied health research for the direct and primary benefit of people in low- and middle-income countries, using UK aid from the UK government.

● Carry out planned care required by the clinical trials protocol for a group of volunteers without direct supervision
● Ensure the assessment, planning, implementation and evaluation of evidence based, individualised patient/volunteer care.
● Responsible for recruiting to, and following up, patients within studies. This includes both randomised clinical trials and other high quality clinical studies. The role will involve working closely with multidisciplinary clinical teams
● Act as a patient advocate enabling patients to make informed choices concerning their involvement in the clinical trials and ensuring advice and information is provided.
● Ensure there is sufficient skill mix of staff for patient safety during clinical trials and ensuring that they are carried out within the Trust and Centre's policies and clinical trial protocol.
● Assist in clinical trials including venepuncture of volunteers when necessary ensuring that they are carried out within the Trust’s policies, research governance, Medicines for Human Use (Clinical Trials Regulations) Regulations 2004 and Amended Regulations 2006 Incorporating International Conference on Harmonisation of Good Clinical Practice (ICH GCP) Data Protection Act and Human Tissue Act.
● Undertake clinical tasks such as phlebotomy, analysis of blood specimens, drug administration and clinical observation etc.
● Assist and advise staff, both registered and unregistered in the delivery of care to the volunteer.
● Ensure that written informed consent has always been obtained for any treatment provided for, or any sample or data taken from a Volunteer which will form part of a research study, in accordance with the Trust research governance arrangements and Medicines for Human Use (Clinical Trials Regulations) Regulations 2004 and Amended Regulations 2006. Incorporating International Conference on Harmonisation of Good Clinical Practice (ICH GCP)
● Have responsibility for the correct administration and custody of medicines according to Trust policy.
● Maintain all data and case report forms relating to clinical trials in accordance with the Medicines for Human Use (Clinical Trials Regulations) Regulations 2004 and Amended Regulations 2006 Incorporating International Conference on Harmonisation of Good Clinical Practice (ICH GCP) and the Research Governance Framework.
● Report any deviation from normal practice to senior staff and implement agreed changes in care programme.
● Deal with concerns raised by volunteers and visitors in a proactive manner and take remedial action as necessary.
● Act as the volunteers’ advocate.

Administration

● Plan and organise workload in order to meet studies and volunteer needs.
● Ensure that nursing practices comply with Trust policies and procedures
● Communicate effectively at all times and maintain a harmonious working environment.
● Maintain a safe environment in accordance with the Health and Safety at Work Act.
● Assist managers and senior nurses/practitioners in managing incidents, accidents and complaints in accordance with Trust policies and procedures.
● Assist in ensuring the availability of resources for volunteer care
● Ensure equipment is in good working order, and report appropriately when defective
● Participate in audits, EG those undertaken by the Medicines and Health Care Regulatory Authority (MHRA) nursing audits and clinical benchmarking exercises and suggest any change to improve standards
● Ensure the economical use of resources
● Contribute to the overall RDN CRN or departmental budget by identifying areas where cost improvements can be made
● Ensure the safe custody of volunteer’s property in accordance with Trust policies.
● Actively participate in and support the development of the clinical research facility.
● Promote and participate in the implementation of policies within the Centre and to ensure compliance with Trust, Government and EU Directives.
● Maintain accurate documentation in clinical trial documents and patient notes.
● Ensure that clinical trials are effectively archived as required.
● Assist in the process of gaining local regulatory committee approval (ethics and R&D approval).

Other

● Understand and adhere to Trust policies and procedures.
● To maintain patient confidentiality and standards of Good Clinical Practice (GCP) at all times.
● Maintain NMC registration


This advert closes on Sunday 24 Nov 2024