Total 118 Customer Service job vacancies in Basildon, SS14 3WB

To take Clinical accountability for patients calling 999, working as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software. To consult on caller symptoms to ensure the appropriate emergency response or referral to an alternative care pathway is made. To work with other external agencies to increase successful Heat & Treat outcomes.

Your new company
My client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include responsive repairs, void refurbishments, compliance services and planned maintenance works.
Your new role
They are currently looking for two Customer Service Advisors to join their Basildon contract. You'll be responsible for liaising with clients, subcontractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure their contractual Service Level Agreements are met, and no false promises are given. You'll liaise with supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.Using their MSi system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
What you'll need to succeed
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repair and maintenance sector, or a trade-based background, with good problem-solving skills.
What you'll get in return

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Advisor

- Company: Franchise/Main Car Dealer.
- Hours: Monday to Friday 8.00am-6.00pm.
- Saturdays are worked on a rota basis 8.00am-1.00pm.
- Basic Salary: up to £26,000 p.a. (depending on experience).
- Bonus is around £6,000 p.a. on average on top of the basic salary.
- Contract: Full Time, Permanent.
- Required: UK Right to Work & Full UK Driving Licence.

We are currently advertising on behalf of an Automotive franchised main dealer who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Basildon area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £26,000 with OTE of circa £32,000.

To apply for this Service Advisor position, please forward your CV to Louisa Coggs quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

Key Responsibilities include: Developing an effective discharge plan in collaboration with the hospital, GP and community services. Ensuring Hospice rapid access funds are applied appropriately Providing necessary care, support and advice to patients, family members and other healthcare professionals & that patients are reviewed in a timely manner. Contributing towards on-going quality improvement of palliative care services by participating in audit and research activities Working cohesively within a multidisciplinary team to ensure effective communication and optimal patient care

Monday to Friday
0800-1700
Permanent
£26-27 per annum
Based in Basildon
Must have previous experience within repairs

About the Role

Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.

You'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

Contact Centre Advisor
Temporary 3 month contract
7 hours per day
Based in Pitsea
£13.22per hour

Dealing with calls from tenants, processing rental payments, housing queries, booking repairs

Required experiences:

• Experience of working in a similar environment E.G working within an office that supports commercially focused services
• Self-Motivated, flexible, and Resourceful
• Able to work to tight deadlines
• Able to work as part of a team and on own initiative
• To prioritise heavy workloads
• To commit to operative in a customer focused environment
• Be a good team player
• Intermediate to advanced level with IT skills especially MS Word and Excel
• Experience of working in an administration/secretarial role
• Good standard of written English
• Self-discipline, with demonstrably good time management skills and the ability to manage several priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills
• You will be expected to carry out the below duties:

Monday to Friday
0800-1700
Permanent
£26-27 per annum
Based in Basildon
Must have previous experience within repairs

About the Role

Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.

You'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Personal Adviser - Leaving and After Care

Permanent, Full Time

£30,931 to £35,362 Per Annum

Location: Basildon

Closing Date: Wednesday 25th September 2024 at 11.59pm

This position has been classed as a community-based worker role but has an expectation that the successful candidate will attend the office, in Basildon 2-3 days per week, with the remaining time allowing for remote working if desired.

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us. Not only have we been named Outstanding by Ofsted, we are delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years!

The Team

Leaving and Aftercare Teams concentrate on good outcomes for young people aged 16 - 25 who are in care or have left care. The teams are made up of social workers and personal advisors, mental health co-ordinators and targeted youth advisors, and they all have opportunity to undertake focused work with young people. They look to maximise the potential of young people who remain in care by working with providers, other agencies, and partners. For those who have left care, our teams continue to offer advice, information and help to enable young people to live independently - and to access education, training, and employment.

Job Purpose

The main focus of work will be, alongside Social Workers, to support young people who are "Looked After" (in care) and due to leave care, and those who have recently left. To consider all the important component parts that make up their individual lives in order to maximize their life opportunities and reach their full potential.

Key Accountabilities

• To give practical, personal, and emotional support to young people in order to meet assessed need; to maintain and promote their health, physical, emotional development, and wellbeing. This may include domestic tasks and transporting where necessary.
• To specifically support and advise young people leaving care in key areas including health, benefits, education, training, employment, accommodation/housing and personal well-being.
• To facilitate, directly and indirectly, the assessment of need, engaging with the ongoing monitoring and reassessment of need, engaging with the ongoing monitoring and reassessment of need over time.
• To identify and support young people to overcome barriers to learning.
• To enable and empower young people to make decisions in their lives and to self-advocate
• To advocate on behalf of young people who do not have the skills to do this.
• To facilitate the construction of a Pathway Plan, from the assessment which establishes a viable response to established need over time.
• To develop Personal Action Plans with young people.
• To encourage young people not only to fully engage with developing their individual plans, but to participate in the development of the service as a whole.
• To be prepared to work in a variety of ways, as well as direct work with individuals, for example in groups and running "drop ins" etc.
• To work alongside colleagues both within social services and from other agencies, and to engage with significant people in the young person's life (members of the family, community etc).
• To support young people through times of major transitions from childhood to adulthood.
• To liaise with others involved to ensure that assessed needs are met within the agreed plans for the child or young person in a timely way.
• To build up effective interagency networks and have an understanding of voluntary and statutory agencies as well as an awareness of opportunities within the local community.
• To maintain records and write reports as required in accordance with directorate policy and procedures.
• To carry out a range of practical tasks to assist young people with both planned and unplanned activities.
• To attend meetings as required by the line manager, e.g., reviews, planning meetings etc.
• To maintain an awareness of relevant information and resources that may assist children, young people, and their carers.
• To keep abreast of practice developments through reading and attending training courses.
• To be aware of Essex Child Protection Guidelines.
• To carry out any other appropriate duties that may be required commensurate with the grade of the post.

The Experience You Will Bring

Essential:

• Experience of working in a supportive relationship, with young people
• Experience in working creatively with in various ways young people including young parents
• Previous work experience in either a paid or voluntary capacity working with children, young people, and families
• Experience in collaborating with other professionals and agencies for the benefit of the client

Desirable:

• Experience of housing, employment, and training issues for young people
• Knowledge of adolescents and adolescent issues
• A commitment to working relationships which promote and support the clients' developing independence
• A commitment to one's own personal and professional development.

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

We are looking for Live-In Carers to support our clients across England, we have various Live-in care opportunities available in areas such as the North West, Midlands and Southern England.

We put our customers at the heart of everything we do. We know that enabling people to continue living in the place they feel most comfortable can help them enjoy healthier, more fulfilling lives. Previous UK care experience is required for this role - this may be professional experience as a carer or live-in carer or un-paid care experience supporting loved ones.

As a Live in Care Assistant, You will be responsible for ensuring that our customers' receive the very best standards of care and support. You will be living with the client for a set amount of time, making sure that they feel comfortable and happy within their own home, ensuring that they can live as much of an independent life as possible. It is a great opportunity to hone in on your care skills and develop a relationship with the customer that can be very rewarding.

Responsibilities include meal preparation, light domestic duties, support with medication & elements of personal care. Having a driving licence is preferred but some non-driving roles are available. You must have the right to work in the UK.

Live-in care opportunities run for varying durations from 2 weeks on/2 weeks off to up to 3 months in a placement followed by time off. We will work with you to identify the opportunities that suit both location and duration requirements as well as being a good match for those we care for.

Our pay rate range is reflective of our tiered structure and the complexity of the clients care needs, exact weekly pay will depend on the package you are assigned and may vary when you move to new clients.

Why Cera?

You are valued - Carers are the backbone of our vision to empower people to live longer, healthier, better lives at home. Our core values - Commit, Connect, and Create - guide everything we do and we have a monthly Cera Stars awards programme to celebrate our employees' amazing work.

We invest in your development - We support your growth through recognised qualifications and apprenticeships. There is also opportunity for progression - 45% of our salaried vacancies were filled through the promotion of existing care workers and branch staff in 2023 through our carer career pathway.

Your well-being is a priority for us - You'll enjoy access to WeCare, our employee benefits platform offering discounts and cashback from over 800 retailers. Additionally, we provide enhanced maternity, paternity and adoption pay, an employee assistance program, healthcare cash plan, eyecare plan, and mental health telephone support service.

We believe in making your job easier - We've brought care into the 21st century by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important aspect of care - caring for our clients.

Additional benefits:

- Opportunity for extra income via our Care Friends referral scheme (up to £600 per referral)

- Overtime available to boost your earnings

- Any required uniform is provided + mobile phone

- Blue Light Card eligibility - helping you save on everyday purchases and special treats which can be used with our We Care platform to offer double discounts.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact Centre Advisor
Temporary 3 month contract
7 hours per day
Based in Pitsea
£13.22per hour

Dealing with calls from tenants, processing rental payments, housing queries, booking repairs

Required experiences:

• Experience of working in a similar environment E.G working within an office that supports commercially focused services
• Self-Motivated, flexible, and Resourceful
• Able to work to tight deadlines
• Able to work as part of a team and on own initiative
• To prioritise heavy workloads
• To commit to operative in a customer focused environment
• Be a good team player
• Intermediate to advanced level with IT skills especially MS Word and Excel
• Experience of working in an administration/secretarial role
• Good standard of written English
• Self-discipline, with demonstrably good time management skills and the ability to manage several priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills
• You will be expected to carry out the below duties:

TSB Bank Plc






Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Pitsea, BasildonHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

We are looking for an enthusiastic, dynamic dietitian who demostrates our Trust values of excellence, compassion and respect. Please refer to the job description and personal specification attached. Main responsibilities Have lead responsibility for the advanced dietetic care and service to patients receiving care within the critical care and, where required, the cardiothoracic critical care unit, high-dependency units and respiratory wards To work closely with the multidisciplinary teams including members of the hospital nutrition team to provide nutrition support (including parenteral and enteral nutrition) To supervise allocated staff and provide support and training to dietetic team members. To work very closely with the Dietetic Therapy Lead to plan service developments within critical care and respiratory specialities To identify resources required to run the services in the specialist units To participate in the setting of standards and policies within the Dietetic Department and across the Trust.