Total 4,694 Customer Service job vacancies in Battersea, London, Sw11 1AA

Youth Justice Support Worker - Waking Nights (2 Positions Available)

About Us:
We are dedicated to creating brighter futures for children and young people. With a mission rooted in care, respect, and creativity, we provide a safe and supportive environment where young people can thrive and reach their full potential.

Role Overview:
As a Waking Night Support Worker in our Semi-Independent Supported Accommodation Home, you will provide vital support to children and young people during nighttime hours. Your role will involve ensuring their safety, offering emotional support, and fostering a nurturing environment.

Key Responsibilities:

• Safeguarding young people and ensuring their safety overnight.
• Building trusting relationships and providing emotional support.
• Supporting young people in developing independence and life skills.
• Maintaining accurate records of events and care provided during shifts.

Requirements:

• Qualifications in Social Work, Youth Justice, or Criminal Justice
• Experience in high-risk settings and working with mental health needs.

Benefits:

• Competitive pay.
• Comprehensive training and development opportunities.
• Supportive and collaborative team.
• Career progression opportunities.

Apply Now:
We are hiring two candidates for this vital role. Join us and help make a difference in young people's lives. Please submit your CV to oliver.jefferson@servicecare.org.uk or call 01772 208962

Exciting Opportunity: Used Car Sales Executive
Location: Harold Wood, East London
Salary: £20,000 basic, with achievable OTE of £52,500

We are working with our esteemed client to recruit a passionate and results-driven Used Car Sales Executive to join the team at a renowned dealership in East London. This is a permanent position offering a competitive salary, an exceptional benefits package, and a clear path for career growth.

Why Join Our Client?
With over 140 UK dealerships representing 23 prestigious vehicle brands, they are dedicated to developing talent and building careers. They have recently scored an exceptional 89% in a colleague engagement survey and a 10/10 Peakon staff satisfaction score, reflecting the supportive and rewarding culture they have cultivated.

What They Offer:
Our client are committed to creating an environment where employees feel valued, supported, and inspired to achieve their full potential. Key benefits include:

• Enhanced Holiday Entitlement - 33 days, including bank holidays.
• Industry-Leading Family Support - Generous maternity, paternity, and adoption pay.
• Career Development Opportunities - Support for professional growth.
• Recognition for Long Service - Celebrate every 5 years.
• Employee Discounts - Including car schemes, servicing, and high-street brands.
• Health & Wellbeing Perks - Free onsite gym, cycle-to-work scheme, and discounted gym memberships.
• Community Engagement - One paid day per year for voluntary work.
• Welcome Bonus - £150 paid via Service Care Solutions, just for starting this role.

They pride themselves on fostering a culture of respect, inclusion, and diversity. Our client welcomes applications from individuals of all backgrounds and provide reasonable adjustments to support all candidates during the recruitment process.

About the Role:
As a Used Car Sales Executive, you will:

• Engage with customers to understand and support their vehicle needs.
• Have a background in Sales and passion for the delivery of world-class Customer Service.
• Guide clients through their car-buying journey, ensuring exceptional service at every step.
• Thrive in a Face-to-Face environment.
• Work flexible patterns, including weekends, to meet customer expectations.

Additional Perks:

• Access to subsidised Manufacturer Car Purchase schemes for you and your family.
• A company car, discounted MOTs and servicing.
• High-street retailer discounts and a colleague introduction reward scheme.

About You:

• Customer Focused with excellent Interpersonal Skills
• Previous experience in Sales
• Full UK Driving License

Ready to take the next step in your career?
Apply now and become part of a dynamic team where your contributions are celebrated, and your ambitions are supported!

we are looking for an experienced and reliable Handy Person to join our growing team, providing essential maintenance services across the ipswich area. In this role, you will be working within our maintenance team, servicing both empty and tenanted properties. The position involves a wide range of tasks, including repairs, general maintenance, and renewals, such as changing taps, painting walls, and other general household upkeep.
We are seeking individuals who can consistently deliver work to a high standard and ensure complete customer satisfaction by completing jobs 'Right First Time.'

Key Responsibilities:

• Conduct repairs and maintenance on both empty and tenanted properties.
• Perform tasks such as plumbing, painting, minor carpentry, and other maintenance work.
• Ensure all work is completed to a high standard, ensuring customer satisfaction and meeting company standards.

Requirements:

• Full UK driving licence.
• Proven experience in domestic repairs and general property maintenance.
• Strong attention to detail and a commitment to delivering quality work.
• Ability to work independently and efficiently manage your time.

How to Apply:
If you are a skilled and experienced Handy Person with a dedication to quality and customer satisfaction, we would love to hear from you. For more information, please contact Jorden at 01772 208967
If you are a skilled and experienced Handy Person with a dedication to quality and customer satisfaction, we would love to hear from you. For more information, please contact Jorden at 01772 208967 or send your CV to
Jorden.thompson@servicecare.org.uk.

Private Client Tax Manager
Location: London
Contract: Permanent
Salary: £60,000 - £75,000 per annum (dependent on experience)
Start Date: Flexible
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Top 50 Chartered Accountancy in London for a Private Client Tax Manager to join the team on a permanent basis. This is a mixed compliance/advisory role which will involve a high percentage of non- UK domicile cases. Running a portfolio of compliance cases along-side supporting seven private client partners with advisory work. There will also be staff management and development involved.

Main Responsibilities

• Responsibility for a mixed portfolio of personal tax clients, including specifically non-doms, HNWIs, sole-traders, partnerships, and offshore trusts.
• Assisting partners on the delivery of advisory work which will include the preparation of reports on matters such as IHT planning (including UK trusts), residence, pre-arrival planning, offshore structures (involving offshore trusts and companies) and planning work in anticipation of the new rules for non-doms from 6 April 2025.
• Preparation and attendance at both existing and potential new client meetings, setting budgets for the follow up work, and ensuring the work is carried out in a timely manner and within budget.
• Liaising with clients on routine and ad-hoc assignments including correspondence by email, telephone and face to face meetings. Matters to include inheritance tax, income tax and capital gains tax.
• Correspondence with HMRC in relation to s9A enquiries and preparing disclosures under the digital disclosure facility.
• Overseeing the collation of all the information needed to prepare the tax return involving liaising with other third-party professionals and the clients themselves.
• Dealing with all aspects of income tax (including National Insurance) and capital gains tax including reviewing PAYE coding notices where appropriate.
• Reviewing tax returns prepared by other members of staff for approval by the client and for then electronically filing them.
• Promptly dealing with routine post received in connection with those clients.
• Prioritising and organising own work to ensure consistently high standard of client care and to meet HMRC deadlines - working without supervision and to show initiative in dealing with clients' affairs.
• Billing clients on a quarterly basis, including making reserves and keeping partners up to date with any billing concerns.

Candidate Criteria

• CTA Qualified is an essential requirement
• Minim of 5 years Private Client Tax experience
• Experience and up-to-date knowledge is required of non-doms and offshore structures
• Client facing experience is required including being comfortable speaking to and meeting with clients on a regular basis
• Working knowledge of CCH packages and good organisational skills are key
• Great communication skills with the ability to work well on own initiative as well as part of a team.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Trust Manager/Senior Manager
Location: London
Contract: Permanent
Salary: £60,000 - £85,000 per annum (dependent on experience)
Start Date: Flexible
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Top 50 Chartered Accountancy in London for a Trust Manager/Senior Manager to join the team on a permanent basis. The firm are looking for someone to become a key member of our Trust Team, reporting directly to Directors and Partners and looking after an interesting and varied portfolio that includes charitable trusts.

Main Responsibilities

• Responsible for an interesting and varied portfolio of UK resident and charitable trusts, including ensuring key deadlines for annual accounts and tax compliance are met.
• Reviewing work prepared by members of the team, input into their training and mentoring.
• Assisting with advisory work and ad-hoc matters, including high level taxation and general advice regarding Inheritance Tax.
• Liaising with tax, accounts and financial planning teams, as appropriate, to ensure a joined-up approach.
• Monitoring budgets, own chargeability and raising fee notes.

Candidate Criteria

• CTA and/or STEP Qualified
• Experience in a similar role, managing a Trusts portfolio in practice
• Experience of charitable trusts, probate work and estate accounts advantageous but not essential
• Working knowledge of CCH Trust Accounts and CCH Personal Tax would be advantageous
• Great communication skills with the ability to work well on own initiative as well as part of a team.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Independent Financial Adviser
Location: London
Contract: Permanent (Self-Employed Agreement)
Rate: £negotiable (% of revenue + fixed expense)
Start Date: Flexible
*Remote working available*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of an established Financial Advisory firm in London for experienced Chartered/Non-Chartered Financial Advisers to join their team on a self-employed basis. The firm are looking to bring in professionals with their own current portfolio of clients or professionals that can guarantee £5m+ AUM to be brought in following retainer period.

The firm operate on a self-employed basis and therefore all clients brought in by the adviser will remain under their ownership and the firm will offer an guaranteed expense whilst the adviser builds their portfolio. This is a fantastic opportunity to build on your portfolio and work alongside high-level advisers, there is also an excess client scheme where retired advisers can sell on their clients for other advisers to build their portfolio.

The firm are flexible on working arrangements and there will be no expectation to come to office, however, the firm sees benefit in sharing expertise and methods among advisers.

Candidate Criteria

• Level 4 Diploma through CII/LIBF as a minimum.
• Current AUM/FUM of £5m+ or confident of bringing this amount in after retainer period.
• Track record of advising a client portfolio and generating business to grow a portfolio.
• Great communication skills and ability to work professionally and adapt to any team fit.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Service Care Legal are recruiting on behalf of a London Borough Council who are seeking a Contracts & Procurement Lawyer to join their team on a contract basis. Please find below further details with regards this position.

ROLE: Contracts & Procurement Lawyer
LOCATION: North West London
RATE: £40.00 to £50.00 per hour
CONTRACT: Initial 3 months with possibility of extension

Please note that this role would require office attendance 1 day per week.

The Role

• To progress full caseloads related to public law Contracts and Procurement matters
• To work matters including JCTs, grant funding, consultancy arrangements, funding agreements, frameworks and initiatives
• To advise other council members on up to date legislation

The Person

• A qualified Solicitor or Legal Executive with a current practising certificate
• Comfortable in managing and progressing full caseloads of complex Contracts and Procurement matters
• Previous experience of working in a local authority would be highly desirable

The Benefits

• Weekly payroll
• Flexible working arrangements

If this Contracts & Procurement Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

What skills and experience we're looking for

We can offer you

• The opportunity to work in a continuously improving school.
• The chance to join a talented and highly committed staff team.
• Excellent students who are keen to excel and operate in an ethos underpinned by the principles of courtesy, consideration, cooperation & contribution.
• Our commitment to provide CPD opportunities to ensure all staff continue to develop.
• A learning environment where imagination and commitment are encouraged and valued.

Closing date for applications: Tuesday 26 November 2024 at 09:00 am

Interviews will be w/c: 2 December 2024.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

How to apply:

• To apply for this post, please download the application form this (TES) website or visit our website for an application pack and form,https://hws.haringey.sch.uk/about-us/join-us/vacancies/

Please note that CVs alone are not accepted in line with Safer Recruitment practices.

What the school offers its staff

Positive Behaviour Support Officer

Support Staff Salary Scale 5 - Term Time - 36 hours a week

FTE £31,524-£32,931 -Actual pro rata £29,644 - £30,967.

Highgate Wood School wishes to appoint a resourceful, flexible and knowledgeable Positive Behaviour Support Officer for an immediate start.

The Positive Behaviour Support Officers primary responsibility will be providing support with operating the school’s behaviour support system.You will work closely with the Positive Behaviour Manager, Senior Leadership Team and Pastoral Teams to promote the positive behaviour across the school reengaging the students and improving their academic performance.

The ideal candidate will:

• Have the ability to form good working relationships with students and colleagues
• Have good oral and written communication skills
• Be able to adapt and be flexible in working practices and the ability to know when to use initiative
• Have a high degree of professionalism in your approach to work and tasks set
• Have an ability to be a good role model for students and colleagues
• Have experience of working with/caring for children or adults who have barriers to learning and/or special educational needs/behaviour issues
• Have experience working as part of a team

Commitment to safeguarding

Highgate Wood School is committed to safeguarding and promoting the welfare of children and young people and expects staff to share this commitment. This post is subject to an enhanced DBS check and is likely to come under the requirements of the Childcare (Disqualification) 2009 Regulations. The successful applicant will be required to complete a declaration to establish whether they are disqualified under these regulations. In line with safer recruitment practices, we will conduct an online search for all shortlisted candidates. This is part of our safeguarding checks and seeks publicly available information on candidates’ suitability to work with children.

We are recruiting for an experienced Area Support Manager to join our Refrigeration team in and around Greater London, on a 6-month fixed term contract.

PLEASE NOTE: Internal applications can be made on a secondment basis.

You will be working with a strong brand client with industry leading Facilities Management. You will be leading a team of Managing Engineers and be the client contact for Supermarkets and Convenience stores across the whole area; therefore, it is imperative you have experience of Facilities Management at this level and be from a technical background in Refrigeration. You will be field based within the specified area and located in or around Greater London.

You will be liaising with the client on a regular basis, ensuring Facilities Management delivery is provided at an outstanding level allowing the store to operate at its full capacity. You will be ensuring technicians attend the store within the allocated time and have provided the service required in a professional and safe manner to achieve agreed SLAs. Regular visits will be undertaken to store to ensure all services are being delivered correctly and liaise with the RBEM ( Regional Building Environment Manager) and store management team about performance and technical issues. The role is to lead a large multi-skilled and you will need an outstanding track record of managing multi-skilled teams working within a reactive environment.

This role has a large proportion of administrative tasks, meaning there is a requirement to be home based as required.

This role would suit someone who is confident, resilient, tenacious, highly organised with an ability to deal with conflict management.

You will possess strong commercial awareness with strong account / relationship management ability. Along with a good knowledge of technical Refrigeration maintenance.

The role will require open and honest relationships and will require you to have difficult conversations with your designated stakeholders, being able to challenge and influence where required whether it's around budget costs or technician contractor performance. You will be able to have open and honest conversations and build strong working relationships key stakeholders, to enable you to deliver the results required whilst managing expectations.

Your main key stakeholders for this role will be: Operations Manager for your Zone, RBEMs, ZBEMs, Arcus FMA, Contractors and Arcus delivery teams for your region.

Our ideal candidate will be from a fast-paced Retail Multi-Site Facilities Management background, whether that's within a supermarket or high street business. You will have held technical maintenance positions earlier in your career and understand the technical maintenance requirements of the businesses you support (M&E and/or Building Fabric). You will be IT literate and be able to work well with all Microsoft packages, web-platforms etc.

Other factors: The post holder must be able to work flexibly, as determined by business requirements, including weekend working on a rota basis from our Redditch office.

This role is based in a large area covering Central London so will need to be located within Greater London.

Retail knowledge is an advantage, but it is essential that you have:

• A Refrigeration qualification
• Technical knowledge - Refrigeration
• Commercial awareness
• Account management / relationship management

When you join us you will receive:

• Salary: Up to £58,000 (depending on experience)
• Car allowance: £5,549
• Salary Sacrifice Electronic Vehicle Scheme
• Up to 10% bonus, subject to achievement of targets
• Private Medical (Individual)
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.

To be considered for this position please submit your application via the 'apply' button.

Proud member of the Disability Confident employer scheme

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

LASC Senior Business Support Officer WCR 3 Max

Description
The LASC Senior Business Support Officer WCR 3 Max plays a vital role in ensuring the smooth operation of our organization's administrative and business processes. This position seeks a highly organized and proactive individual who can provide comprehensive support to our teams and stakeholders. The ideal candidate will be responsible for streamlining operational workflows, managing high-priority projects, and ensuring that all business support activities align with our strategic objectives. You will act as a key liaison between departments, facilitating effective communication and collaboration. Your expertise in problem-solving and project management will be crucial in enhancing productivity and efficiency within the organization. As a Senior Business Support Officer, you will also have the opportunity to mentor junior staff members, contributing to their professional development and fostering a collaborative work environment. Furthermore, you will engage in analyzing business needs, identifying areas for improvement, and implementing solutions that support our long-term goals. If you are a meticulous planner with a passion for supporting organizational success and a proven track record in business operations, we encourage you to apply and become an integral part of our team.

Responsibilities
Provide high-level administrative support to senior management and teams.
Manage and coordinate projects from inception to completion, ensuring timely delivery.
Facilitate effective communication between departments and stakeholders.
Analyze business processes and identify areas for improvement and efficiency.
Develop and maintain accurate documentation, reports, and project plans.
Assist in budget preparation and financial reporting as required.
Train and mentor junior support staff in best practices and procedures.
Requirements
Bachelor's degree in Business Administration, Management, or a related field.
At least 5 years of relevant experience in business support or administration.
Proven experience in project management with a track record of successful completion.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite and other relevant software applications.
Ability to work under pressure and manage multiple tasks effectively.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £26.14
Location: Westminster, South West London

Should you wish to apply for this job opportunity, please, send an up to date CV.

Head of SEND Outreach Support Services

Grade: PO10 (or Equivalent Salary on Soulbury Terms and Conditions)

Are you a skilled leader with education-based experience who can motivate and energise people to find creative solutions? Can you promote the engagement of children and young people and their families in our services? Do you model a leadership style that empowers others? Can you deliver positive change for children?

We are looking for a knowledgeable, enthusiastic, vibrant and creative Head of SEND Outreach Support Services with the skills and experience to join our senior leadership team to help us realise our ambitions. This is a key leadership post that involves a high level of collaboration contact with other leaders from across children's services and our SEND partnership. You will provide support, challenge, and relentlessly focus on improving outcomes for children within SEND within the current challenging landscape. You will have a professional background in delivering services within an educational framework and will hold a small clinical commitment in one of our Outreach teams.

In the SEND Outreach Service, we continue to invest in meeting the needs of children and young people with Special Educational Needs, Disabilities in Greenwich. We have a dynamic staff team of over 60 staff in 5 teams to enable us to build aspirations, be person centred and focus on realising outcomes.

The successful candidate will work closely with the Senior Assistant Director (Inclusion, Learning & Achievement), as well as elected Members and partners including Adult Services, Community Health providers such as Oxleas, public health and the voluntary sector to ensure that Greenwich is a place where every child and young person has the best chance to succeed and where children and families are safe, healthy and thrive.

We pride ourselves in Royal Greenwich on having an innovative learning culture dedicated to improving outcomes for children, young people, care leavers and their families. Royal Greenwich is a great place to live and work. Benefiting from excellent transport links ranging from Crossrail to the Elizabeth line to the Uber boat, we're one of the easiest boroughs to get to and navigate your way around.

Royal Greenwich is an inclusive employer, our organisational diversity is one of our greatest strengths and it really matters to us. We want our workforce at all levels to reflect and respect the diversity of our communities, bringing richness, inclusivity and innovation to our work and the services we deliver. We know we are not there yet at the senior leadership level and actively encourage applications from under-represented groups. We put equity at the heart of our recruitment and are committed to tackling discrimination in all forms. We are steadfast in promoting a diverse and inclusive community, an environment where we can all be ourselves, flourish and succeed.

If you want to work in a place where you can represent our values apply now and join us in making a difference to our children's futures, your future and ours.

When applying please view the Job Description and Person Specification for the essential requirements for this role and address these when completing your supporting statement.

Closing date for applications: Sunday 17th November 2024

Shortlisting: W/C 18th Nov

Officer Panel Interview: W/C 25th Nov

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Proud member of the Disability Confident employer scheme

This position involves dealing with customer enquiries on the phone and face to face in the office and you will need to provide a good customer service, be confident and be smart in appearance. Owner your own car for business use is essential.

We are looking for someone who is reliable, punctual and trustworthy with excellent communication skills and accurate admin skills to provide excellent customer service to clients.

The hours will be 9am to 17.30pm Monday to Friday and 9am to 15.30pm on a Saturday with an agreed day off each week in the week, Saturdays are essential.

Key Responsibilities:
• Greeting clients and taking their contact details and understand their property requirements
• Answering the telephone and dealing with the enquiry (once trained)
• Dealing with Owners of properties and prospective purchasers / tenants
• Dealing with customer enquiries and inputting information on the computer
• Conduct property viewings with potential buyers and tenants
• Making cold calls, ringing a new property around and checking applicants are still looking
• Maintain accurate records of property listins and client details
• Dealing with necessary paperwork, printing property details, filing etc
• Creating tenancy agreements and keeping safety certificates up to date
• Scanning, photocopying, faxing, filing
• Promote properties through social media with excellent presentation

Working hours: 40 hours per week (Monday – Friday with on call and occasional weekend cover)
Interview Date: To be confirmed
Are you an experienced manager with a passion for people? Do you have proven experience in developing staff teams and implementing change? Do you have experience in working with young people?
We are looking for a Service Manager to lead the staff team in our Young People (18-25years old) service in Grieg House in London. While the successful applicant will have practical experience in change management, they will also be enthusiastic, a good communicator, passionate and positive.
Job Summary:

The service will support up to 20 Young People within Greig House, located in Poplar, London.
The service will provide person-centred individual support to Young People with low to medium support needs.
Service will follow Trauma and Psychologically informed frameworks for support provided to Young People
Young People will be referred to the service by the Housing Options and Support Team (HOST) and the Through Care Services (TCS).

Key Responsibilities: This role is vital to the success of the projects providing leadership and inspiration to the staff and encouraging an enabling environment, leading in psychologically informed practice within the values of The Salvation Army. The successful candidate will be in sympathy with the Christian ethos of the Salvation Army and will be responsible for all aspects of the programme including the spiritual ministry. The role requires liaison with the Local Authority Commissioners and pathway co-ordinator, as well as other agencies.
The successful candidate(s) will be able to demonstrate: NVQ4 or equivalent in a related field; Proven experience of managing teams; excellent communication skills; knowledge of health and safety; understanding of funding in supported housing; ability to build positive partnerships.
This role has an occupational requirement that the successful candidate must be a committed and practising Christian and will be in sympathy with the doctrines of, and supportive of, the purposes and the aims and objectives of The Salvation Army.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced with barred list adult and child workforce and relevant qualifications and Health Assessment
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

What's involved with this role:

Temporary Customer Service Administrative Assistant x 4 – Housing



Job Ref: Brent 5258412

Pay Rate: £17.27 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 4 months

City: Wembley, London

The purpose of the role is to provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, webchat and social media channels.

Key Responsibilities:

Provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
Carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.
Provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering Housing & Neighbourhoods.
Take ownership and appropriate action to resolve enquiries within agreed levels of empowerment across a range of channels including phone, email, web chat and social media.
Promote, encourage, educate and support customers to confidently access services via alternative channels to reduce service demand and support channel migration.
Efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.
Respect and understand the individual needs of customers and arrange appropriate support in order to ensure fair and equal access to services, including necessary translations or interpretation skills.
Effectively manage challenging customer interactions with tact, diplomacy, sensitivity and empathy, with due regard for staff and customer safety.



Qualifications:

Good standard of education including Maths and English at GCSE level or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
Experience of providing a customer-focused service in a demanding, fast paced customer service environment including areas requiring the application of discretion or judgement.
Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including phone, email, web chat and social media.
Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
Ability to relate to and understand the needs of a diverse range of people and to proactively seek solutions for their needs e.g. linguistic or disability.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: Brent 5258412


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.