Total 5,412 Customer Service job vacancies in Birmingham, West Midlands, B4 7PS

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Are you based in the Horsham area?

Do you have a passion for working with people and enjoy a fast paced and varied role?

We're on the hunt for a Senior Customer Service Advisor to join our team in Jewson Partnership Solutions Horsham, who's as passionate about great service as we are! This is a multi-skilled role covering all areas of our branch, giving you opportunity to learn and develop within the team.

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

Working Hours: 42.5 hours per week - 7:30am-5pm Monday-Friday

Location: Jewson Partnership Solutions, Unit 3&4 Oakhurst Business Park, Wilberforce Way, Southwater, Horsham, RH13 9RT

What you'll be doing:

This is a vital and multiskilled role within the branch. As a Senior Customer Service Advisor, you'll support the day-to-day running of the branch. You'll drive sales and process orders, manage customer expectations, control stock and suppliers and limit loss, and act as a relief delivery driver when required.

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

• Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

• Act as a relief delivery driver, performing deliveries to our customers in one of our 3.5t vans, unloading materials at site

• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

What you'll need to have:

• A valid UK driving license is a requirement of this role

• Previous Builders merchant industry experience preferred but not essential

• Experience in a customer facing environment

• IT literate and a strong communicator

• Passion for working with people with a positive can-do attitude

What's in it for you:

• Discretionary bonus

• A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support

• Generous employee discounts

• Access to discounts with hundreds of your favourite high street and online retailers

• Retirement savings plan

• Life assurance

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Why STARK?

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Support Worker

Our team at Ball Tree Croft (Adults Residential Service) focuses on providing the right balance of the individuality, needs, wishes and rights of each of our residents. We're looking for a Support Worker to join our team on a full-time basis.

Have a look Careers in adults' residential services, day opportunities and shared lives webpage to learn more about the difference you can make!

About The Job

Salary: £12.45 - £12.65 Enhancements: Weekend working - Time & a half, Bank Holidays - Double time & Night enhancement (8pm - 10pm shifts)
Working Pattern: Shifts on 4-week rotation (inclusive of evenings & weekends)

Contract Length: permanent - casual hours
Location: Ball Tree Croft, Worthing

About You

To become a Support Worker with us you will be:

• Passionate about supporting people to be the best they can be.
• Empowering people to live the life they choose.
• Supporting people to have the opportunities to learn and grow.
• A good listener, patient and treat all with respect, kindness and dignity.
• Ensure people have opportunity to be involved in/Co-produce every aspect of their care and support.
• Support people to maintain friendships/relationships important to them and to make new friendships/relationships.
• Support people to maintain their health.

If you would like to join our dynamic team, take a look at the attached job description.

About Ball Tree Croft

Ball Tree Croft is a registered residential care home providing person-centred care and support for up to 15 people over the age of 18 who have a learning disability. It has four bedrooms where people can have short breaks.

An important part of what we do is enabling and encouraging people to be independent and make choices about their day-to-day lives. From what colour they have on their bedroom wall, to riding a bike, going to work, or future planning within the service (their home), we always ensure people are supported to explore opportunities. For example, we now have People Ambassadors who represent the voice of the people using our service.

Key Skills: (These will be used as the shortlisting criteria please detail in your application how you can demonstrate these skills.)

• You can interpret information, such as service complaints, and redirect them to the appropriate person to provide quick and accurate resolution.
• Good communication and interpersonal skills
• You will show the ability to deal appropriately with expressive behaviour from the people we support and respond sensitively to their families and carers.
• Confident in building relationships with people from a wide variety of cultural, religious and ethnic backgrounds.
• Enjoy working as part of a team completing shared tasks as required.

Qualifications and/ experience

• Basic literacy and numeracy skills, in order to record and document activities in the provider plans.
• Basic understanding of the needs of the people we support and their rights as an individual.
• Demonstrable successful experience of working as part of a team.
• Knowledge of Health and Safety practice, First Aid and Fire procedure, Manual Handling - Desirable
• NVQ 2/Diploma in Care or equivalent qualification - Desirable
• Previous experience of working in a care setting and with people who have a disability or are vulnerable - Desirable
• Previous experience of running group activities - Desirable

Reward and benefits

Our values and support for one another is intrinsic to everything we do and will be a key priority within the assessment for this post. We also offer the below benefits.

• Access to a generous, defined benefit pension scheme.
• Eligible for the Blue Light Card.
• Maternity, paternity, dependency and adoption leave.
• Training and development opportunities, including coaching and mentoring.
• Discounted membership at selected local sports and fitness centres.
• A range of commuting and business travel discount and initiatives.

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

How to Apply

Upload your CV and complete the application explaining the key skills listed on the Job Description and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

My public sector client is looking for a Business Support Assistant to provide first line support for the organisations stakeholders. This is currently a five month temporary assignment with the possibility of extension beyond. Monday to Friday paying £12.62 p/hr, full time 37.00 hours a week, 9.00am to 5.00pm and this role will be hybrid with the expectation of three days on site and the balance working from home.

For this role you will be responsible for supporting and providing first line support to the client's stakeholders, managing all queries via the commercial inbox, and delivering against commercial targets in relation to the business world.

Your main responsibilities will include tasks to be completed on a daily, weekly and monthly:

• Completing and managing Requisitions Approval, Supplier set Up, Commercial administration, Reporting, Spend Analysis and identification of development opportunities
• Managing queries, issues, tracking support developing Continuous Improvement solutions for the development of commercial knowledge across the Agency
• Reporting, analysis and recording of spend, performance and contract information to support Commercial Business Partners in wider Categories to deliver VFM outcomes for the Agency
• Support Commercial Back Office activity
• Support with system management, from training to implementing development opportunities
• Support the continuous improvement of the Commercial Hub and Commercial Intranet

Skills required:

• Able to prioritise workload and adapt to changeable deadlines
• Good communications in both written and verbal form
• Have the ability to maintain a high level of accuracy and apply high levels of attention to detail
• Proficient in MS applications and database processes
• Required training on client specific systems and processes will be provided

Please note this role will require a DBS check, and three years referencing.

If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

I have a post come up for a Multi Trade Joiner / Repairs specialist to join our company on a Permanent basis.


The post.

You will work as part of a team and on occasion alone in delivering, general Joinery repairs and some minor Plumbing work. Undertaking fault finding and maintenance repairs, upgrades to Wet Room, Bathroom and Kitchens. aiming for a first time completion whilst remaining within budget and time parameters. Process all activities electronically using a hand held device (PDA)

The post is working 8.00am to 5.00 pm Monday to Friday.

This comes with a Van, Fuel card etc to cover your travel costs.

Requirements needed to apply.

* A full driving licence required.
* Experience in Domestic repairs
* NVQ or equivalent or several years hands on experience.

If you are interested in applying for the Joiner role or if you would like information about any roles in your area please call John on 01772 208967, email me on john.neary@servicecare.org.uk or by applying direct to this advert.

Service Care Solutions also offers a £250 referral bonus! So if you know anyone who would be perfect for this role and they are placed into work you receive £250 once their probationary period has been completed.

Service Care Solutions is looking for a committed and empathetic Prison Activity Worker to join our team, working across two sites near Leeds. This full-time role involves splitting your time between HMP Leeds (three days per week) and HMP Wealstun, totaling 35 hours a week. The position requires an enhanced DBS check and prison vetting clearance but offers a generous benefits package, including 30 days of annual leave plus bank holidays.

Key Responsibilities:
As a Prison Support Worker, your primary role will be to provide comprehensive support to individuals within the prison system, helping them navigate their time in custody and preparing them for life after release. Your key responsibilities will include:

• 
  Assessing Needs: Conduct initial and ongoing assessments to identify the specific support needs of each participant. Provide tailored advocacy, mentoring, advice, and guidance to meet these needs effectively.
• 
  Case Management: Engage and case-manage eligible participants on the CFO Evolution programme, offering ongoing resettlement support. You will also be responsible for completing pre-release inventories and associated actions to ensure participants are well-prepared for their transition back into the community.
• 
  Quality Assurance & Reporting: Develop and implement detailed Action Plans, designing and delivering appropriate activities, training programmes, and interventions. You will be expected to lead high-quality 1:1 and group sessions, monitor participants' progress, and contribute to internal quality assurance processes. Regularly provide timely monthly reports on progress against agreed outcomes.
• 
  Team Collaboration: Build strong working relationships with HMPPS, other agencies, and colleagues within the prison system. You will also collaborate with the local CFO Activity Hub to facilitate effective through-the-gate transitions and ensure a smooth handover to community-based support workers.

Person Specification:
We are looking for candidates who possess the following skills, knowledge, and attributes:

• 
  Experience: A background in working intensively with individuals, particularly those from marginalized or offender backgrounds, is essential. Experience in training, guidance, advice, or counseling environments is highly desirable.
• 
  Knowledge: A strong understanding of the issues affecting the rehabilitation of offenders, desistance theory, and the prison environment is crucial. You should also be knowledgeable about local and national training, education, and employment opportunities for offenders.
• 
  Skills & Abilities: We seek individuals with excellent communication, interpersonal, and IT skills, along with the ability to work independently and as part of a team. You should be self-motivated, flexible, and capable of developing positive working relationships with a wide range of stakeholders.
• 
  Attitude: A positive, empathetic, and resilient attitude is essential. You must have a strong belief in the ability of people to turn their lives around and a commitment to consultative and collaborative working practices.

What We Offer:

• A comprehensive induction to help you settle into your role.
• Ongoing learning and development opportunities tailored to your needs.
• Continuous support and supervision, including reflective practice, to help you grow and succeed as a practitioner.

If you are passionate about making a difference and meet the criteria outlined above, we encourage you to apply. Please send your up-to-date CV to Mark White at mark.white@servicecare.org.uk.

About The Company

My client an established design and manufacturer of bespoke, turnkey food processing systems are currently looking to recruit an experienced Electrical Software Engineer with a strong background and experience in Programmable Logic Controllers (PLCs) and Human Machine Interfaces (HMIs).

The successful candidate will be responsible for the design, development and implementation of PLC and HMI software for a variety of automations platforms. You will play a crucial role in the entire project lifecycle, from initial design and hardware specification to site installation and commissioning.

This is an office-based role; however, candidates must have the ability and be willing to travel across the UK and Europe for onsite work.

Electrical Software Engineer - Package Details

• To £65,000 dependent on experience
• 40 Hour Working Week (Overtime paid in excess of 40 hours)
• Travel Costs & Expenses Paid (including travel time for business)
• Access to company pool vehicles for business travel
• 25 Days Holiday + Bank Holidays
• Pension Scheme
• Free On-Site Parking

Electrical Software Engineer - Experience Requirements

• Educated to Degree level in Electrical Engineering, Computer Engineering or a related field
• Minimum 3 years' experience in PLC and HMI Programming for multiple platforms
• Previous experience of at least two of the following automation platforms - Omron, Siemens, Allen-Bradley and/or Mitsubishi
• Strong understanding of Electrical Control Systems, including power distribution, motor control and instrumentation
• Proficient in PLC programming languages such as Ladder Logic, Structured Text and Function Block Diagrams
• Experience with PLC and HMI configuration software
• Knowledge of electrical hardware components and control panel design principles
• Ability to travel for site visits and installations
• 18th Edition qualification / experience

Electrical Software Engineer - Key Responsibilities

• Develop and implement PLC and HMI software for various automation projects using industry-standard programming languages like Ladder Logic, Structured Text, and Function Block Diagrams.
• Design, specify, and issue electrical hardware parts lists and control panels, ensuring compatibility with chosen PLC platforms.
• Collaborate with electrical and mechanical engineers to ensure system integration and functionality.
• Participate in the design review process and provide technical expertise on PLC and HMI aspects.
• Perform site visits for installation, commissioning, and troubleshooting of automation systems.
• Prepare technical documentation, including PLC and HMI code, control panel schematics, and user manuals.
• Stay up to date with the latest advancements in PLC, HMI technologies, and relevant safety regulations

One of the UK's leading Total FM providers based in the heart of Leeds is seeking a Service Operator to help us create a hassle-free environment for their clients and engineers.
Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, they are committed to investing in our people and creating the conditions for them to excel. If you are an experienced Service Operator with an appetite to succeed, they want you to join their team.

As the Service Operator, you will be required to:

• Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
• Allocating work orders to directly employed maintenance team and / or supply chain.
• Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and completion - produce reports.
• Uploading and amending asset information as held in the Control Hub database.
• Operating paper-based systems as necessary to compliment the operating software, including back-up systems.
• General administration duties as and when required.
• Provide cover on various sites throughout NI & GB as and when required.
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with the in-house ISO management systems and Quality Control procedures.

Technical Competencies
Essentials:

• Demonstrate a minimum of 1 years previous experience in a similar service role
• Previous experience in a busy office environment
• Competent IT skills to include Microsoft Outlook and Excel

Desired:

• Experience in service systems software
• Previous experience in facilities management industry

Behavioural Competencies:Communication Skills

• Able to adapt communication to audience and create detailed written documents and reports. Able to maintain and manage communication links with a variety of stakeholders.
• Presents a professional image and promotes the brand.

Planning and Organising

• Plans and prioritise personal objectives.
• Able to spot opportunities and problems in the medium and long term and develop new approaches.

Customer Focus

• Takes time to question and understand the real, underlying needs of the customer, beyond those initially expressed.
• Always works closely with customers, developing an independent view of their needs and acting in their long term.

Problem Solving

• Looks objectively at every side of an idea or situation to ensure that all outcomes are thoroughly assessed before deciding on an appropriate course of action.
• Manages and resolves conflicts and disagreements in a constructive manner.

DecisivenessMakes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
AdaptabilityAdjusts to changing environments whilst maintaining effectiveness
TeamworkContributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
Flexibility

• Modifies his or her approach to achieve a goal.
• Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

ComplianceConforms to company policies and procedures
Resilience and Tenacity

• Deals effectively with pressure; remains optimistic and persistent, even under adversity.
• Recovers quickly from setbacks.
• Stays with a problem/line of thinking until a solution is reached or no longer reasonably attainable.

Sensitivity to others/Empathy

• Aware of other people and the environment and their own impact on these.
• Takes into account other peoples' feelings and needs.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining an excellent organisation in the education industry. This Trust has a number of schools across the Dudley and South Staffordshire areas and has been established for nearly ten years. Offering an innovative and collaborative setting for their students and support teams.

Your new role
To provide specialist HR support of exceptional quality in the employee lifecycle, systems and processes, payroll, recruitment and project work in policy development.The role will be reporting to the CEO, headteachers, SLT, Governors, support staff and individuals of the Trusts central team.This is a temporary role to start immediately and will be ongoing as required by the Trust.Key tasks, but not limited to, are:

• Responsibility of the employment lifecycle: recruitment, onboarding, retention, offboarding, resource management.
• Payroll.
• Developing and maintaining templates/forms associated with the Trusts policies and procedures.
• Support with low level ER management case work in allocated schools.
• Conduct weekly meetings with the SLT for HR related issues.
• Review staff absence and maintain/develop all policies around this.
• Note-taking in meetings.
• Reporting for all HR related documents and policies.

The role is working in one of their schools in the South Staffordshire areas (DY postcodes) and will be 8-4 in the office, for a 37.5 hour working week, the pay is £12.82 - £15.38 per hour (holiday pay on top of that) depending on experience.

What you'll need to succeed Experience in a related HR role with key skills in the employment lifecycle, recruitment, case work support, staff absence, policies and reports, ideally from within a Trust/Education setting.

• Evidence of working as an HR administrator in a busy office at supervisory/senior level.
• Demonstrate proficiency with MS Office suits (Excel, Work, Outlook, PowerPoint
• Strong ability to work under pressure and delivery of HR KPIs
• Plan, manage and organise your own workload
• Demonstrate commitment to promoting equality in the workplace
• Excellent and effective communication skills, verbal and written
• Ability to demonstrate reliability, integrity, resilience and tenacity.

As the role will be working within an education setting, additional compliance checks including an enhanced DBS will be required. (This can be provided by Hays).

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

3x Full Time Permanent Position
Band 5 - Salary Range $78,646 to $90,563 per annum 11.5% Super ADO
Salary offered will depend on level of skills and experience.
About Melton City Council
The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.
We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. Youll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.







... Click here to view more detail / apply for Senior Customer Support Officer

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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this




































... Click here to view more detail / apply for Peer Support Worker

18th November,
Purpose of the Disability Support Worker role As a Support Worker at Achieve Australia, your primary goal is to provide person-centered quality support services to people with a disability. You will support our clients to set and reach goals that are important to them and make decisions about how best to live the life they choose.    Why Join Team Achieve? Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued
... Click here to view more detail / apply for Disability Support Worker

Permanent Full-Time Position
Location: Sydney with Hybrid/ WFH Options!
Attractive salary Super NFP Salary Packaging
Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose .
Your Opportunity
Are you ready to lead technical support efforts that make a real difference? In your role as the Application Support Lead, you will provide expert guidance and support across a range of platforms and integrated technologies. You will manage complex incidents, drive effective problem-solving, and collaborate closely ... Click here to view more detail / apply for Applications Support Lead