Total 24 Customer Service job vacancies in Blackpool, FY1 6JX

Fylde Locality



Applications are invited for an experienced B4 Medical Secretary to provide secretarial and administration support to the Consultants and Medics at the Community Mental Health Team, based at The Gateway Centre, Blackpool. The successful applicant will be offered full on the job training.



You will need advanced word processing skills, OCR level III or equivalent word processing experience. In addition you will need digital audio typing experience.

You will need experience of live typing in meetings with excellent summarising skills. You will need previous Secretarial experience. The post holder will coordinate their activities with other members of the secretarial team to ensure an efficient and confidential service is provided. The successful applicants will require a flexible approach and the ability to work across other sites if required for the needs of the service.



Lancashire and South Cumbria NHS Trust is a great place to work and has a sound future as a leading provider of excellent mental health and substance misuse services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development.



The services provided include community nursing, health visiting and a range of therapy services including physiotherapy, podiatry and speech & language. Wellbeing services provided include smoking cessation and healthy lifestyle services.































The post holder will manage the office administration of the Consultant and other medical staff within the team, providing an efficient and effective secretarial service to support medical staff in maintaining a safe, efficient and effective clinical service.

The post holder will be expected to organise their own time and manage and prioritise their own workload, ensuring urgent matters are dealt with efficiently and that record keeping is accurate and complete. The post holder will be expected to utilise good communication skills to liaise effectively with colleagues and external agencies as required.

The post requires excellent organisational skills including medical audio-typing and live typing if requested by the Consultant eg Best Interest Meetings, or Professionals Meetings. The post holder will utilise a range of technical skills including word-processing, email and computerised diary systems, and employ a range of electronic systems relating to clinical records.

The confidential nature of all work must be understood and safeguarded. The post holder will be expected to cover for absent colleagues as necessary for short periods of time such as annual leave and short-term sickness.



Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.



For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the job description and person specification for more information about this role.


This advert closes on Thursday 28 Nov 2024

To actively promote teamwork, respect, integrity, accountability, excellence and compassion within the clinical team in accordance with the Trust values and code of conduct.

To undertake mental health assessments including Risk assessments within a multi-disciplinary assessment team.

To be proficient in referring to other clinicians within the service or referring to other services/agencies where necessary.

To provide a fast, responsive service to assess individual’s needs.

Providing a communication structure between GP’s, IAPT and non IAPT services in LSCFT, non-statutory service, as a means of ensuring the highest possible standards of patient care.

Working as part of a multi-disciplinary team (MDT) you will use your skills, knowledge and understanding to deliver exceptional quality care for adults with moderate to severe mental health difficulties.

As a Lead Practitioner, you will coordinator care by working closely with people who are suffering from various mental health conditions in their own homes or in the community to help them recover from their illness and improve their general quality of life. This role includes assessing patients, providing care/support, developing risk assessments, collaborative care planning, medication management and physical health monitoring, managing patient documents and all other general nursing duties.

Alongside becoming an advocate for the people in your care, supporting and signposting them, so they can focus on their recovery and helping them met their life goals.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the job description and person specification for more information about this role.


This advert closes on Wednesday 27 Nov 2024

Job title Support Worker Department Claimont Head Office Reports to Clinical Operations Job purpose Claimont Home Care Ltd is a CQC registered unique service in the private sector delivering specialist mental health nursing at home when inpatient admission is being considered or for inpatients treated in hospital but who wish, and are able, to be discharged home. Claimont is not an agency. We invest in people and build relationships based on mutual support and long term commitment. The work we offer our staff can be extremely varied and is rooted in a Patient Centred, holistic approach. We value our nurses and support workers skills and experience and support them with any additional training requirements they may need. We are looking for high quality, dynamic and experienced Mental Health Support Workers who have experience working with people with ADHD, Learning Disabilities, EUPD, diabetes are able to provide support to our client in their own home on a permanent or 0-hour contract basis.. Key accountabilities You will expect to support on the following. involved in an individuals care. Ensure management policies and protocols and ensure adhered to practice guidance, as they are updated and respond to national and local guidance. Ensure that written records of all aspects of client treatment and progress are maintained throughout the treatment process. Complete and maintain all documentation and records as required, including electronic patient records within 24 hours of event Carry out activities with clients that enable full access to community life. Work with families/carers to assist them in understanding mental health and coping effectively with issues arising from their role as carers. Maintain the highest degree of confidentiality in delivery of treatment packages. Maintain effective communication with referring agents as appropriate. Maintain a high level of professional core psychiatric skills. Maintain effective clinical links with colleagues, carers and relatives of client and develop links with community services/resources. Encourage the use of evidence-based practice. Attend and fully contribute to all team meetings. To report assessment findings in the appropriate format to the people who need them To ensure confidentiality and security of patient data is always maintained in compliance with the Data Protection Act. To ensure confidentiality of staff, patients and carers is maintained in line with Claimont policy. To attend appropriate mandatory training courses in line with requirements of the role, Health and Safety Regulations and as part of personal development, e.g., systems training, fire awareness training, appraisals. To carry out any other duties as requested by the Registered Manager to ensure the quality of service provided by the team. To actively participate in a performance review and the development and implementation of a personal development plan. To take responsibility for their own professional development ensuring professional standards are maintained and statutory and mandatory training is in date. To attend any training as requested. To adhere to the Professional Code of Conduct relating to your profession (if applicable). To uphold the principles and values set out in the Claimont Contractors Manual. To ensure that the health and wellbeing of patients is at the centre of all activities and that all staff engage and communicate with patients as appropriate. To always promote quality and safety of patients, visitors and staff thus enabling Claimont to meet its regulation requirements (Care Quality Commission Registration Regulations and Outcomes) that relate most directly to patients and strive for continuous quality improvement. To observe Claimont Equal Opportunities Policy providing equality of treatment and opportunity to employees, client, and service providers irrespective of sex, sexuality, age, marital status, ethnic origin, or disability. To take responsibility for the health & safety of themselves and other persons who may be affected by their omissions or actions at work. To promote Claimonts Health and Safety Policy and ensure matters are managed in accordance with it. To co-operate with Claimont to ensure that statutory and departmental regulations are adhered to. Report accidents, incidents and near misses, implementing corrective action where necessary. To comply fully with the duties and responsibilities outlined the Claimonts Information Governance Policy. To comply with the Data Protection Act 1998, NHS Confidentiality guidelines (e.g., Caldicott, GMC) and any code of practice on Confidentiality and Data Protection as expected by Claimont. To ensure that all information collected, stored, and used is done so in compliance with the above Act and any relevant Claimont Policies. To raise any matters of concern with your Manager/Director To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training and supervision as appropriate to the role. To support the organisation in ensuring the client is protected from abuse or the risk of abuse and their human rights are respected and upheld. To ensure concerns are responded to appropriately in line with the Claimonts Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures. To comply with recruitment and other checks as requested by the organisation including undertaking an Enhanced Disclosure via the Criminal Records Bureau. Ensure the effective flow of information within the team, between the team and management and with external parties, representing corporate messages constructively and observing Claimonts internal communication policies and procedures. Carry out day to day tasks in accordance with stated policies, procedures, and regulations. Help to project the desired image of Claimont by demonstrating the corporate values through own example while ensuring they are developed with others by promoting thinking, skills and behaviour associated with Claimonts leadership and culture. Internal contacts Internal Stakeholders and Claimont team members External contacts Local Authorities and other partner organisations. External stakeholders in relation to client safety, quality, and clinical governance queries. Clients External professionals Community Mental Health Teams

We are recruiting a Senior Support Worker for our supported living and outreach service in Blackpool which provides person centred support to adults with learning disabilities, some of whom have autism spectrum conditions and complex needs.




We are looking for an experienced carer to help lead a team of staff and provide care and support to individuals at our Blackpool service. This is a great opportunity to take on a leadership role, receiving ongoing training to help you further your personal and professional development.




Your role as Senior Support Worker will include:

Providing respectful personal care, emotional and practical support to service users
Collaborating with service users, families and the multi-disciplinary team to maximise service user outcomes
Implementing Creative Support principles, policies, procedures and guidelines and ensuring that the service fulfils CQC requirements
Supervising and supporting staff to best meet service user needs and preferences
Supporting the service user to have the opportunity for a full and happy life and to be safe and well.




Experience of supporting individuals with learning disabilities is essential for this Senior Support Worker role. A clean valid driving licence and access to a car is desirable for this role but not essential.




You will be expected to work flexibly to meet the needs of the service, including evenings and weekends.




Vacancy Reference Number: 72858

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number – Gender is considered to be an occupational requirement – Equality Act 2010




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship.

Please see attached the job description and person specification for more information about this role

1. The Clinical Trials support Officer will work collaboratively within the department working on both commercial and non-commercial studies within a flexible research workforce covering a 7-day 24-hour service. 2. The post holder will also contribute and support ongoing research studies. This will include maintaining and operating laboratory equipment, keeping laboratory books and providing support to other researchers, such as clinical postgraduates. 3. The post holder holds responsibility for supporting the research delivery team in venepuncture and processing of human samples including blood and urine. 4. The post holder holds responsibility for the preparing and dispatching of human tissue samples as per GCP / IATA / Human Tissue and other governance related law. 5. The post holder holds responsibility for securely processing /storing / transfering / dispatching the samples as per each study protocol keeping a clear and concise list of samples taken / samples stored / samples dispatched. 6. The Clinical Trials support Officer will contribute to appropriate data collection systems from patient data and monitoring data in relation to sample collecting /handling, in accordance with the research protocol. 7. The Clinical Trials Officer maintains source documentation and site investigators file for chief investigators / Principle Investigators and regulatory bodies in relation to human tissue collection / sampling / handling / dispatchings. 8. The Clinical Trials Officer represents and promotes the objectives of the research trial and research department to internal /external constituencies appropriately. 9. The Clinical Trials Officer will support the team in planning and organising complex study programmes and interventions using efficient workflow schedules and maintains accurate documented evidence of the same. 10. The post holder will work closely with the senior research nurses / management team to ensure sample handling / processing / dispatching is carried out in accordance with current research governance and legislation. 11. The post holder adheres to departmental and trust policies, health professional procedures and practices research laws and national guidelines. Please ensure you have read the attached full Job Description & Person Specification, before applying for this role, and for further information.

Overview of Role: To provide administration support to the Care Co-ordination Service. To provide a fast, accurate and effective patient telephony service. To provide administrative support to clinical staff To undertake an intensive internally based training programme To be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development. To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer. To use the telephone and remain empathetic, whilst gaining important information. Accurate data input of special patient information such as end of life care and long-term health conditions. To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs. To undertake all relevant training consistent with the requirements of the post. Accessing personal and confidential data Always ensuring full patient confidentiality, adhering to Information Governance Policies To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures. To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods. To provide clear and concise information to all patients and external agencies To support, when necessary, the wider team, in fulfilling the duties of the System Deflections team The post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner. To attend any meetings as and when required To assist the management team when required To be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness. To always adhere to FCMS Policies and Procedures Physical Effort Staff often remain seated, at one desk, for most of the working day. Mental Effort Work pattern can be interrupted by the telephone or staff enquiries. Workload regularly re-assessed and prioritised to meet required deadlines. The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs. Emotional Effort Requirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives. Supporting vulnerable patients and callers Managing situations that can often be emotional, given the patients health status. Managing stressful situations i.e., workload and time pressures Dealing with conflict, over a variety of issues Ability to remain calm when other people are panicking or distressed. Information Systems: Work with the IT support team, to ensure effective management of Information and Communications Technology within the service. Information Governance: Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met. Safeguarding Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility. Training and Support: Identify own training needs and others and participate in relevant in-service education. Ensure all mandatory training is undertaken and maintained. The post holder will be expected to attend any necessary courses that provide relevant training. Other duties are required: This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. GENERAL: To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply, with local Safety Policies and Procedures To observe national and local policies and procedures in respect of: o Fire o Data Protection Act o Infection Control Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Are you a dedicated Registered Nurse with experience in Acute Medical Unit (AMU), Emergency Department (ED), or Short Stay Unit (SSU) wards within the NHS? We have exciting opportunities for you to work ad hoc shifts in the Blackpool area!

Why Join Us?

• Competitive Pay: Earn up to £34 per hour (Umbrella).
• Sign-Up Bonus: Receive a £250 bonus upon joining.
• Flexible Shifts: Last minute on the day or day before

Requirements:

• Must have at least 1 year of recent experience working as a nurse on AMU, ED, or SSU wards within the NHS.
• A passion for patient care and the ability to work in fast-paced environments.

Take the next step in your nursing career. Apply now and be part of a supportive team making a difference in healthcare!

Contact us today to learn more about this opportunity!

Join Our Team as an experienced planner/coordinator! ⌨️

Contract: Fixed term for up to 6 months

Hours: 40 hours per week

Location(s): Chipping Sodbury

Are you an experienced coordinator with resilience, the ability to work under pressure, and a knack for meeting deadlines with a smile? If so, and if you’re interested in joining a certified Great Place to Work organization, then apply now!

We are looking for an experienced Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury on a 6-month fixed term contract, delivering vital in-house gas services to our customers. This is a full-time, in-office position, requiring you to work Monday through Friday, from 9:00 AM to 6:00 PM with a one-hour lunch break. You will collaborate closely with customers, engineers, and other stakeholders to ensure services are delivered effectively and efficiently. Your responsibilities will include coordinating and managing the booking of gas servicing and repairs with utmost care and empathy, while ensuring all service delivery complies with relevant legislation and regulations.

As a Service Coordinator, you will:

• Plan daily schedules for heating engineers and coordinate the end-to-end delivery of service and repairs.
• Allocate emergency, urgent, and routine work to engineers.
• Monitor service requests, job progress, and productivity using digital platforms.
• Liaise between customers, suppliers, and internal leaders on service issues.
• Ensure operational processes adhere to quality and safety standards.
• Help compile performance reports showcasing KPIs and customer satisfaction.
• The ideal candidate will have experience working in a fast-paced service coordination, planning, compliance, or similar role. Strong IT skills and a flexible approach are essential. You should possess excellent communication and interpersonal skills, a friendly attitude, and good organizational skills with a flair for detail.

Please take a moment to review the role requirements and specifications attached at the bottom of this advert before submitting your application.

Due to the nature of the role, a Basic DBS check will be required to ensure a secure environment. Ready to embark on this versatile journey? Apply now!

Benefits of belonging at Bromford

Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:

27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year

£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership

A Performance Related Pay scheme based on organisational and individual performance

️ Retail discount schemes to help you save on spending such as food shops, clothing and technology

⚕️ A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits

A choice of two pension schemes, with employer contribution rates of up to 10% of salary

As a certified Great Place To Work, we value your well-being and offer a comprehensive benefits package. Apply now, and let's make Bromford the next exciting chapter in your career!

Swift action required! The closing date for applications is just around the corner on 27th November 2024. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at Natalie.sayer@bromford.co.uk.

Seize this opportunity now! In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us on this exciting journey! Apply promptly.

Your role will be an Associate Commercial Practitioner (HEO) within the sub-category Business Services Team in the wider ABBSER Category.

The role’s overriding responsibility is to support commercial activities across the sub-category encompassing the full commercial lifecycle. This includes supporting our internal stakeholders to determine our commercial strategies for future delivery of their services, supporting procurement activities and undertaking contract management, supplier performance and relationship management.

We are seeking aspiring commercial professionals who are capable and enthusiastic individuals with relevant transferable skills looking to build a career in a commercial environment.

You will need to be driven, dynamic and a proactive individual with experience of building collaborative working relationships; be able to identify problems, build creative solutions, improve ways of working and work towards ensuring commercially sound outcomes.

Successful candidates will support CD in playing a crucial role in driving and supporting DWP’s efficiency agenda, helping better control costs through third party spend.

Person specification
Your role will be supporting the procurement and contract management of a portfolio of contracts throughout the commercial lifecycle. Full training will be provided on all aspects of commercial activity.

The main responsibilities for this position include, but are not restricted to:

Supporting procurement activity for specific Business Service initiatives across the full commercial lifecycle (sourcing, contract, performance and relationship management).
Provide commercial advice to a wide range of stakeholders to support colleagues with market engagement, sourcing, tendering and a wide range of procurement activities.
Stakeholder Management / Engagement / Communication.
Working with stakeholders at all levels (internal and external) to support the development of the Business Services strategy for commercial category initiatives.
Create positive supplier relationships, encouraging innovation, creation of “value add” solutions, and a strong customer service ethic.
Support the production and review on governance documents and processes for DWP Internal Governance alongside support to Ministerial, Treasury and Cabinet Office gated submissions.
Develop and maintain compliant input and records of commercial activity on Microsoft Lists pipelines and DWP’s eProcurement solution (which utilises Jaggaer) within the scope of your daily role.
Support the contributions towards supplier cost savings targets, and initiatives that increase efficiency whilst maintaining performance and risk management.
Supporting the development, review and execution of contracts including supporting negotiation where required.
Support stakeholder engagement surrounding more complex contract issues and procurement documents.
Play an active part in supporting Commercial Directorate values and culture.

A Vacancy at Lancashire & South Cumbria NHS Foundation Trust.


Fylde Coast Home Based Treatment Team
Band 6 Mental Health Practitioner

Job Description Senior Home Treatment Mental Health Practitioner (37.5 Hours per week)

Grade Agenda for Change Band 6

Based at Fylde Coast HBTT, The Gateway Blackpool Football Stadium

This is an exciting opportunity for a senior mental health practitioner to join the Fylde Coast Home Treatment Team.

The Fylde Coast Home Treatment Team provides 24 hour support to service users who are suffering from mental health concerns that would otherwise require admission to an acute in patient environment. There is a strong focus on a recovery model and effective risk management to provide high quality care in a community setting.



The Fylde Coast Home Treatment Team are always striving towards excellence in service delivery and ensuring that the Trust values are achieved. Currently the team is undergoing an exciting period of change that will see the working together to develop a model of care that ensures effective service delivery in partnership with local services and across the Urgent Care Pathway.

The successful applicant will be dynamic and forward thinking they will be passionate about working with service users with acute mental health concerns and providing a recovery focused approach. The successful applicant will have the ability to work as part of a Team and in partnership with local services.

There will be an expectation that the successful applicant will also undertake night duty and shift work as part of their role.

Successful applicants will be provided with a full induction and appraisal to formulate a Personal Development Plan and to identify training and development needs

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT





Please see attached the job description and person specification for more information about this role


This advert closes on Tuesday 19 Nov 2024

ABOUT THE ROLEAs a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. #3231

Location: Blackpool

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• Strong experience in a call centre customer service role...OR
• Proven experience in a clerical environment...OR
• Robust experience in a health care environment dealing with vulnerable clients...
• In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme