Total 2,469 Customer Service job vacancies in Brighton, East Sussex, BN1 1RU

Epworth HealthCare is Victoria?s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia?s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 
Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.
In this Full-time role, based in Box Hill, you will be responsible for the end to end process of patient admission and ensure this is managed effectively and efficiently. You will be part of the Patient Services team and report to the Operations Manager.
You will make an impact by:

Leading and modelling an environment that is focused on customer service, clinical care and patient experience.
Lead and manage a process of continuous improvement.
Actively lead
... Click here to view more detail / apply for Patient Services Centre Manager

We are seeking a detail-oriented and proactive Administrative Officer to support in managing meeting schedules, general office admin support and purchases, and logistics support for related events. The candidate will possess strong planning and organizational skills, with a strong attention to detail, and has the ability to work in a fast-paced environment.

Job Description:

General Administrative Support:

• Meeting Coordination:

Schedule and organize meetings for executives, prepare agendas and meeting materials. Ensure all logistical details are managed, including room bookings, catering, and tech requirements

• Document Management:

Establish, organize, and maintain a centralized repository for all management papers, contract and project-related documents. Ensuring that these documents are readily accessible to all stakeholders and management will be a key focus of your role.

• File Organization:

Systematically categorize and archive relevant management and project files, enabling efficient retrieval and reference. Your organizational skills will help support seamless workflow and communication across teams.

• Meeting Coordination:

Arrange both internal and external meetings with precision. This includes handling scheduling, sending invitations, and managing logistical arrangements to ensure all participants can contribute effectively.

• General office purchases

Support logistics and meal arrangements for meetings and events. Other administrative tasks as needed.

Minimum Requirements

• Minimum of 3 years in administrative roles.
• ‘O’ or ‘A’ level holder.
• Exceptional organizational and time management skills to keep department activities on track for stakeholders.
• Proficient in Microsoft Suite minimally in Word, Excel, and PowerPoint.

• Provide support for in-house applications, ensuring smooth functionality and addressing user concerns.
• Analyze business processes and requirements to recommend enhancements and optimizations.
• Prepare relevant and appropriate documentation, including user manuals, process flow diagrams and system specifications.
• Carry out user acceptance testing independently and with users.
• Function as a project manager when required, coordinating tasks, timelines, and resources to ensure successful project delivery.

Requirement

• Degree in Computer Science or Information Technology or other related fields
• Good knowledge of ERP, Sales Order, Finance & MRP applications.
• Min. 4 years of experience in IT application support and familiarity with SDLC.
• Hands-on experience and strong knowledge in Oracle database.
• Possesses good interpersonal skills. Project management experience is an advantage.
• Demonstrates analytical and multi-tasking capabilities.
• Able to work independently, be a good team player and be able to communicate at all levels.
• Experience in the Manufacturing sector would be advantageous.

Mandatory Skills

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required: -

At least 2 years working in an L2 Application Support Environment.

Mandatory/Core technical competency required:

Linux; Unix Shell Scripting

SQL (MYSQL/MSSQL)

OpenShift/Docker

Good to have experience:

AngularJS

ActiveMQ

Elastic Search

Application Monitoring Tools

CI/CD (Continuous Integration & Continuous Deployment)

Python

Microservices concept

Experience in application implementation projects in financial institutions would be advantageous.

Strong analytical and problem-solving skills.

Ability to perform impact analysis in a structured manner.

Good verbal & written communication skills.

Proactive and able to work independently and under pressure.

Working Hours (Shift Timing)

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

Business Support Assistant needed in Nottingham

The rate is £12.18ph PAYE

This is a temporary role

The reference number is: RQ1404565

The successful candidate will provide data entry support, including finance data. They will be responsible for maintaining spreadsheets and must be proficient in excel and word. They will be responsible for all general administration tasks and should have the ability to manage own workloads and prioritise tasks and adhere to deadlines. They will be handling sensitive data so must be compliant with GDPR regulations.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Role: Support Worker - Staying Well Team

Salary: £30,859 per annum

Hours: 37.5 per week

Location: Lambeth

Closing date: 17/11/2024

Interview date: 28/11/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support worker in the Staying Well Team we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join our Staying Well Team, part of the Living Well Network Alliance.

Since July 2018, several organisations, including the South London and Maudsley NHS Foundation Trust and Lambeth Council, have been working together to provide adult mental health services in Lambeth. This includes the Living Well Network, which offers support in housing, employment, and community services.

The Staying Well Team helps connect primary care services including GPs, and secondary mental health care. We support clients to stay well and help them transition smoothly between services.

Our team provides personalised short-term and long-term support tailored to meeting each client’s needs.

The successful candidate will provide varying levels of support to approximately 30 clients in the borough of Lambeth.

Thames Reach welcomes applications from people with transferable skills.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

.Conduct regular assessments of service users’ needs to tailor support effectively and ensure progress toward their goals.
.Collaborate with other departments to ensure the highest quality of care for service users.
.Develop SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) and assist service users in reaching these objectives.
.Promote engagement and social inclusion, while fostering autonomy and independence, to enhance overall physical health outcomes.
.Provide a range of interventions, both short-term and long-term, tailored to the individual needs of each service user.

To succeed as the Support Worker Role, you will have:

.Experience in supporting service users with mental health challenges, demonstrating empathy and understanding.
.Strong prioritisation skills and the ability to manage your workload independently and efficiently.
.Proficiency in Microsoft Office applications, including experience with databases to track and manage information effectively.
.A proactive approach with keen attention to detail, ensuring high-quality support and documentation.
.Excellent interpersonal skills to develop and maintain positive working relationships with service users and colleagues.
.A genuine interest in mental health and a commitment to making a positive impact on the lives of individuals facing both short-term and long-term challenges.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Agnes Jancauskaite Lead Manager at agnes.jancauskaite@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

About Me:


I am a 36-year-old female, BN1 area of Brighton, I enjoy crafting, knitting sewing all kinds of crafts really.


Also, photography. I have autism, ADHD, anxiety, ehlers-danlos syndrome (a joint condition) and arthritis.


Main Duties:


Help with organisation around the home, sorting and decluttering.


Desired PA:


Previous experience with ADHD/autism


Essential requirements for PA:


Methodical way of working, good organisational skills/organising space,


Good Physical health/strong lifting, sorting.


Patient adaptive ways of working - will work with the client Non judgemental


Work Schedule and Pay rate:


£14.50ph 2 hours a day over 2 days (flexible, can be discussed at interview.)

Employer is a woman who lives in Brighton who enjoys keeping active and being social, going to garden Centre for coffee.


Employer also likes to read books and would like to be encouraged to paint and draw.


Employer has a diagnosis of MS and does have a catheter.


Employer also is a wheelchair user.


Main Duties


Light personal care Housework/hoovering Support with food shopping Accessing the community Booking appointments Administration


Ideal PA


- Punctual, Full UK Driving License, Good sense of humour, Sociable, Good organizational skills, Long term Full UK driving license and car.


Permanent Required- Long term employment Multitasker DBS Must be able to use a hoist.


Kind and Caring individual Flexible working hours Able to work on their own with minimal guidance.


Salary & working hours


Mon, Tues, Weds 10:30am 2:30pmThurs, Fri 8:30 2:30pm


Employed rate £11.55 per hour

We are looking for a talented trainer to join our team and participate in the delivery of training across the Voyage Care Group utilising various methods of delivery. You will be responsible for ensuring all employees are trained in line with legislation, contractual agreements, Policy and Procedure and individual need.

As a trainer you should be able to work within a team and on your own initiative delivering training and developing bespoke training packages in line with the needs of the business and the people we support.

Responsibilities of the role:

1. To support the Learning and Development Team by working as a member of the team in developing and fulfilling training strategies for the company to support its business objectives.

2. To actively participate in the development, planning and delivery of induction programmes, mandatory, value based and specialism training (including Specialist Behavioral Support Service, new development and acquisition inductions) throughout the company in various locations, utilising different methods of delivery to ensure the appropriate level of training to meet the company objectives.

3. To liaise with both internal and external SME’s to ensure existing content is kept up to date with current legislation, standards and company policy.

4. To actively participate in the delivery of training provision and development opportunities for all staff across the company, ensuring the most effective use of resources and appropriateness of delivery.

5. To work with the Senior Training Team ensuring training programmes are in place, available corporately and locally to meet individual and service need requirements that are reviewed in line with current practice and trends.

6. To maintain accurate course attendance and training records using the systems available within the business.

7. To evaluate effectiveness of learning materials and update these accordingly.

8. To contribute to all aspects of training and assessment throughout the organisation to ensure a fully qualified workforce, compliant with the National Minimum Standards, Regulatory Requirements and Policy & Procedure.

9. To provide operations with advice, support and guidance regarding training and assist with the development of new services and newly recruited staff throughout the organisation.

10. To support the Learning and Development Team with the development of innovative, flexible and appropriate initiatives to meet the company’s training needs.

What we're looking for:

Essential:

Good general level of education including English and Maths to GCSE standard

Level 3 Award in Education & Training, PTLLS, Cert Ed, or equivalent

2 years experience in a training role

Developed and delivered training for employees at various levels

Evaluation and assessment of training

Different training and assessment methods (including remote and classroom delivery)

Knowledge of learning disabilities, autism, brain injury rehabilitation and mental health

Good working knowledge of regulatory requirements, legislation, policies, procedures and business processes

Desirable:

Relevant Health and Social Care qualification / current knowledge

Relevant management/professional qualification

Training requirements associated with the Care Standards/Act

National Minimum Standards

Providing care for vulnerable people in a variety of living situations.

Benefits of joining the Voyage Care family:

In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:

• Hybrid working
• Wagestream
• DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
• Eye care vouchers
• Refer a friend scheme
• Enhanced retirement leave
• Competitive salary
• 23 days annual leave plus bank holidays and an additional day for your birthday
• An additional day off in recognition of long service
• Blue Light Card Retail discount benefit scheme
• V-Assure, a free 24 hour, confidential and independent help line
• Life assurance
• Pension

If you’re interested in finding out more about this opportunity, please apply directly for your application to be considered by our hiring team.

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You are also required to perform these job functions:

• Data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
• Produce and deliver tracking and reporting for key KPI/SLA’s in the business
• Responsible for updating key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.)
• Perform ad-hoc data analysis to support the business initiatives
• Create and maintain efficient and secure systems for recording data and producing relevant documentation
• Seek opportunities to drive innovation and process improvement within the reporting spectrum
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Possesses an analytics-related diploma or at least a Bachelor’s Degree
• Experience in extracting, transforming and porting data from source systems to data analytics platform(s) and reports
• Experience in conceptualising, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
• Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
• Has an inquisitive mind and proactivity to challenge the norms constructively
• Team player with good communication and presentation skills
• Detail oriented, independent and able to work under pressure to meet deadlines
• Experience in Salesforce, advanced Excel and PowerPoint would be preferred
• Ability to use analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, SPSS would be added advantage
• Adaptable to various stakeholders, business models and projects

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Summary:

We seek a proficient Application Support Analyst with good experience in offering technical support and aid for our clients' tailored software applications.

Mandatory Skill-set :

• Diploma/ Degree in Computer Science, Business Information Technology, or related disciplines;
• At least 3+ years of working experience in Application Support;
• Hands-on experience working on SQL, Linux/ Unix;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Experience in supporting Microsoft application framework;
• Excellent communication and stakeholder management skills;
• Good critical thinking and analytical skills.

Desired Skill-set:

Exposure to CRM systems, and digital signage/inventory systems.

Responsibilities :

• Handle IT Incidents, Requests, and Escalation processes and troubleshoot and resolve system application problems;
• Provide technical expertise in analyzing and providing the best solution on complex technical issues in a timely and efficient;
• Engage with various teams on resolution and maintain effective communication between stakeholders;
• Manage vendor performance through service level management;
• Enhance existing support process to maintain/improve service level and quality;
• Support audit and compliance-related activities.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

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