Total 880 Customer Service job vacancies in Bristol, Bristol, BS16 1BJ

Location: Bristol

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

We have a variety of shifts available, covering evenings and weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

What's involved with this role:

Temporary Business Support Assistant/Admin

Job Ref: Bristol 5258028

Pay Rate: £12.38 per hour PAYE



Hours per week: 37 Monday – Friday, normal working hours



Role Length: This opening assignment is for 3-4 months



City: City of Bristol



The purpose of the role is to provide efficient business support to support internal and external customers.

Key Responsibilities:

Contribute to a range of business support services for one or more service areas.
Respond to enquiries from internal and external customers and stakeholders, resolving routine matters at the point of contact.
Carry out administrative and financial transactions.
Prepare and provide documentation and information within guidelines.
Ensure that all work is carried out within local guidance and legislation.
Contribute to process improvements.
Demonstrate the council’s values: Dedicated, Respect, Ownership, Curious, Collaborative.
Communicate effectively with colleagues, internal customers and external agencies. May involve direct contact with citizens of Bristol.
Work may occasionally involve direct contact with difficult customers (prior to escalation).
Complete work that will be routine, allocated and supervised and with minimal discretion.



Qualifications:

Relevant level 2 qualification e.g. NVQ level 2, BTEC, relevant GCSE’s etc. and/or able to demonstrate equivalent knowledge and understanding through experience.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of working in an office based environment.
Understanding of systems, procedures and regulations.
Good time management skills and the ability to prioritise own time and workload.
Ability to understand and to follow instructions and guidelines and to solve problems in own work area.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: Bristol 5258028


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

**Olive Tree House. An Allegra Care Home.**

Here at our beautiful, purpose built care home, we provide a household model of care, and mealtimes are always a highlight of the day.

We are looking to welcome an energetic chef, with big ideas and an understanding of special dietary needs.

You'll be able to design menus, working with residents and managers to design and tailor food that provides an excellent nutritional balance, while providing a hospitality experience you can be proud of.

We are a growing company, and will be able to support you to provide opportunities to build a career in this growing, exciting sector.

We'll pay up to £13.40 an hour for a 40-hour working week, which can be worked across a four-day schedule of 7:00am - 5:00pm.

Your exact schedule can be discussed at interview, and while the home is a seven day business, the hours are much more flexible and family friendly than regular hospitality.

Social Care is an exciting and growing sector, so if you have experience in cooking delicious, nutritious food from scratch, using high quality local and seasonal ingredients, this opportunity may be perfect for you.

Perhaps you've worked in care before, but if not, you'll have experience in similar environments, so that could be education or workplaces, and you're able to cook meals for up to 60 people at a time with consistency, quality and presentation.

INDBRI

The Role: To support a 29-year-old gentleman who has Epilepsy, Cerebral Palsy, Learning Difficulties and Severe Visual Impairment. He is looking for additional support workers to join his well-established long-standing team, to provide 24-hour support. You will be required to provide care in his family home, but also to access the community for a variety of different activities to ensure he lives the most fulfilling life. Full training to be given to the successful applicant.
Main Duties
• To support with hydrotherapy.
• To support with music therapy.
• To access the community.
• To provide all personal care tasks.
• To administer regular and emergency medication.
• To facilitates social and sensory activities.
• To provide small domestic chores, such as managing laundry, and keeping the living area tidy and clean.
• To provide manual handling.
• To tube feed and, if required, administer oxygen therapy, and suction.
• To cross-cover sickness and holiday of other staff.
Personal Qualities and Attributes required:
• Respectful of confidentiality and privacy.
• Responsible, reliable, and trustworthy.
• Respectful of dignity and independence.
• Good communication skills and social skills.
• Punctual, and flexible.
• Previous experience is desirable, although not essential.
• You must have a good sense of humour.
• You must be happy to work alone, or part of a team.
• Fluent English is essential, written and verbal.
• Experience in delivering physiotherapy and sensory stimulation is desirable.
• Clean driving licence is desirable.

The position is subject to a DBS, and satisfactory completion of initial training and a one month’s probationary period.
Current positions available:
Position 1: Late/early weekday shifts (7:30 – 16:00 and 10.30 to 20:00) and 1 weekend a month - these could be part-time or full-time and could also be combined with night shifts on a rolling 4-week cycle.
Position 2: Weekend hours: 2- 4 weekends a month (8 - 10 hours on both days)
Position 3: Weekday nights: Thursday to Saturday 19:30 to 7:30 (these nights could be split)
Pay: £11.44 per hour, rising to £12.25 per hour for carers with 2 years’ experience (awaiting review)
Unsocial hours paid at enhanced rates.
Holiday Entitlement: You will be entitled to 28 days paid holiday (including bank holidays) pro rata according to number of shifts worked.
Please send your CV to info@compassindependentliving.org.uk quoting the job reference JW/Banes/070823, stating why you are interested in this job, and which position(s) you are interested in.

You must be able to prove your right to work in the UK. No sponsorship is available.

Our client based in Bristol is currently recruiting for a Risk Assessor to join their commercial team as soon as possible.

This is a full time, permanent position covering Bristol and surrounding areas.

The purpose of the role is to support with the delivery of all aspects of the water hygiene compliance contracts within their area.

Responsibilities:

• To carry out Legionella Risk assessments, reviews and surveys in line with company procedures and method statements.
• Ensure all survey forms and work records (electronic system based) are complete and accurate.
• Assist with technical development of the risk assessment document
• Ensure all Health & Safety procedures are followed and recorded, and are complete and accurate.
• Ensure all arrangements for visits with clients are made in a timely and professional manner.
• Provide full support to Service Manager, as and when required.

Requirements:

• A detailed working knowledge of the HSE's ACoP L8, HSG274 and HTM-04-01
• An excellent understanding of Water Regulations and hold an appropriate certificate.
• Full Driving Licence

If interested, our client is looking to move quickly and are therefore offering a salary of between £32,000 - £40,000 per annum based on experience and suitability. For more information please feel free to get in touch on 01772 208967 or email at james.glover@servicecare.org.uk

Would you like a job that has variety every day, where you can make a difference in people’s lives?

We are offering an exciting opportunity with a comprehensive training package for support workers who have the flexibility and desire to develop their careers.

We’re looking for adaptable, proactive and dynamic support workers to enable us to reduce the need for agency. Your skills and experience could be a great match for our response team support worker role. All you need is a willingness to learn, flexibility and a desire to help someone live a full life!

In this role we will give you a full training package to upskill you to provide quality care across all our services in the Bristol and North Somerset area. Flexibility and adaptability are crucial skills for working in this fast-paced environment.

The team will be a skilled and experienced workforce that provides consistency, continuity and quality of care. You’ll work across the Bristol and North Somerset area. Rostering will include one on call week in four, where you will work closely with our on call managers to cover shifts.

A full UK manual driving licence and access to a car is needed for this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Benefits

1. Sleep-ins paid at £60 extra (14.02 - £14.41 pro rata. This rate includes an enhancement of 20% for the role. The standard Support Worker rate of £11.68 – £12.01 will apply when not working in the Response Team))
2. Full training to gain the nationally recognised Care Certificate.
3. On-going training and career development including professional qualifications
4. Contributory Pension
5. We cover the cost of DBS checks
6. Rota's are planned in advance
7. Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date.
8. Shopping discounts including Blue Light card, EE perks and Costco membership
9. Successfully 'recommend a friend' to join us and you'll receive a thank-you payment
10. Access to wellbeing helplines.
11. Health Cash Plan

You will:

• Have good communication skills
• Have a positive and patient approach
• Be resilient and respect people’s differences
• Be able to build professional relationships
• Work well as part of a team

Your responsibilities:

• To empower the people we support to live the lives they want to lead
• To develop daily living skills.
• Support the people we support to access their communities for socialisation, employment, training or friendships
• To contribute to, develop and implement the individuals care plans.
• To communicate effectively and professionally with people we support, their family members, and external professionals.
• Maintain the health needs of the individuals we support
• A driving licence is essential for this role.

Alongside the job profile please read our support worker job description.

B_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All support workers work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check.

We are an Equal Opportunities employer and welcome applicants from all sections of the community.

None None

Rail Gourmet




Customer Service Assistant Bristol Stores.

Pay Rate: £12.00 per hour plus commission.Hours: Full Time (40 hours).Shifts: Rotational shifts between 4 am and 10 pm, including weekends.


- Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
- Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.


We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

AS A CUSTOMER SERVICE ASSISTANT YOU’LL BE:


- Provide 'at seat trolley service' on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
- You can claim upto 50 rover tickets for TPE network rail for family & friends.






WHY JOIN AS CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:


- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.


Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Customer Service Assistant.

Rail Gourment




Senior Customer Service Assistant Bristol Stores.

Pay Rate: £12.00 per hour. Hours: Full Time.Shifts: Rotational shifts between 4am and 10pm, including weekends.


- Applicants must be 18 years or older due to certain responsibilities within the role.
- The role involves manual loading and unloading of items, requiring physical capability and stamina.


We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.





AS A SENIOR CUSTOMER SERVICE ASSISTANT YOU’LL:


- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.






WHY JOIN AS SENIOR CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:


- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.


Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Senior Customer Service Assistant.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

North Star was born out of a drive to do something different for those who need more
Formed by the desire to shape futures, North Star emerged
We remain where others may part
Equipping young minds to join with their communities
Forging together the path ahead, traveling alongside
Our team can bring dreams to fruition. Join us and thrive.
North Star Academy Trust is a small multi-academy trust that was set up with the ambition to improve the SEND provision in the South West and provide as many young people as possible with a bespoke, specialist education that is tailored to each individual's needs. North Star Alternative Learning provision is a new school which is opening in a brand new building in the north of Bristol in September 2024. The school has easy access to the M4 and M5.“Somewhere inside all of us is the power to change the world.” Roald Dahl.
If you want to make a difference to the lives of young people that need it most then look no further.The successful candidates will be joining a positive, solution-focused team of staff who are dedicated to help improve outcomes for vulnerable pupils. We have positions available for committed and high-quality Learning Support Assistants to provide support to the class teacher in groups or to individual children. You will be required to work 35 hours per week, 39 weeks per annum. Actual salary £22,231- £23,800 p.a.The successful applicants will have:A good understanding of the EYFS, KS1, KS2 or KS3 curriculum.
At least one years’ experience of working in a learning/childcare setting.
A flexible, adaptable and positive attitude to working in a structured environment
Effective communication with colleagues
Skills of empathy, listening, communication and the ability to respond to unexpressed need
Willingness to undertake the further training that will be offered.
You will be part of:
An exciting and innovative development of an All-through learning community
A dedicated team of staff who strive for excellence
A caring and inclusive ethos
A school which has supportive Trustees and Parents with high expectations of the schoolIn return, we offer a competitive salary, pension, a supportive team, training and development and the potential for career progression for the right person.
Interviews will be scheduled as applications are received so please submit an early application.

Main Tasks and Responsibilities: The duties and responsibilities to be undertaken by members of the practice navigation team may include any or all of the items in the following information. Duties may be varied from time to time under the direction of the practice management, dependant on current and evolving practice workload and staffing levels: Book appointments ensuring that enough information is recorded for clinician to follow, using the navigation protocols provided. To act as first point of contact for patients and visitors. Have a thorough knowledge of the practice and all policies and protocols relative to the role. Answering general enquires, explaining surgery procedures. Demonstrating up to date awareness of the various range of services the practice/community provides. Advise patients of relevant charges for private ( non-General Medical Services) services, accept payment and issue receipts for same. Deal with patient request for registration as per the practice protocol, explaining practice arrangements and formal requirements. Process patients E Consult information and action accordingly. To respond effectively to any accessibility needs of patients and visitors. Dealing with all the surgery post Maintaining confidentiality and data security at all times. Be fully conversant with the Practice computer system (currently EMIS) including Microsoft Office and NHS Mail. To follow opening and closing procedures Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstruction and clutter. Support patients to use the self-testing station. Attend training sessions and participate in team meetings.

Customer Services Advisor

Nuffield Health Bristol Hospital | Sales and Business Development | Permanent | Full time |
Up to £23,419.60 per annum, depending on experience
37.5 hours per week

At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we're looking for.

Join us as a Customer Services Advisor at our Bristol Hospital and play your part in building a healthier nation.

As a Customer Services Advisor, you will:

• Handle enquiries and general queries.

• Assist in financial administration.

• Resolve Data Quality issues.

• Work with the Business Administration Manager to continually improve process.

• Support any other Business Administration requirement.

To succeed as a Customer Service Advisor, you will have:

• Experience of working in a busy customer facing business support function.

• Be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner.

• Ideally be educated to GCSE in English and Maths, with NVQ Level 2 in Business and Administration or equivalent.

• Good IT (Excel/Word) and keyboard skills.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.

Bristol Hospital

Situated in the beautiful village of Clifton, Nuffield Health Bristol Hospital - The Chesterfield, has a long and distinguished history of looking after the people of Bristol. With the latest equipment, and designed to meet the needs of all of our patients, we are constantly developing our services to ensure our patients receive the finest quality treatment. A 30 private bed hospital which houses 3 digital theatres and combines leading-edge clinical facilities with an outstanding customer experience.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Placement Officer

Location: Bristol
Contract: Initial 4-month contract, Full-Time (37 hours per week)
Hourly Rate: £16 Umbrella per hour (£13 PAYE)

We are seeking a proactive and highly organised Placement Officer on an initial 4-month contract, based in Bristol. This is a full-time role (37 hours per week) offering a competitive hourly rate of £16 umbrella per hour.

Key Responsibilities:

• Source and negotiate suitable care packages for children that meet their needs while ensuring value for money.
• Manage a busy workload, including handling the duty desk and prioritising new referrals effectively.
• Oversee a caseload of placement searches, ensuring placements are found and confirmed in a timely manner.
• Prepare and present reports and options appraisals to the Head of Service and Service Director for placement approval.
• Maintain accurate case records and ensure administrative tasks comply with departmental policies and procedures.
• Review and evaluate referrals to ensure they meet quality standards, providing feedback and challenges when necessary to secure well-matched placements.

Essential Requirements:

• EITHER: A relevant level 3 qualification (e.g., NVQ Level 3, BTEC, or relevant A-levels)
• OR: Equivalent knowledge gained through relevant experience.
• A good understanding of the types of specialist services available for children and how these services impact placement decisions.

Additional Information:
This role offers an excellent opportunity to make a difference in a dynamic and supportive environment. If you are highly organised, have strong attention to detail, and are committed to delivering quality placements, we want to hear from you!
To apply, please submit your CV outlining your relevant experience.

Required As Soon As Possible
Learning Support Assistant
OCL/NJC Scale Point 04 (Bristol Grade 5) + Local Government Pension Scheme
Salary SCP04-08 £23,114 – 24, 702 FTE, actual salary £17,460 – 18,660
Permanent
32.5 hours per week, Term time only including INSET Days
An exciting opportunity has arisen at Oasis Academy Long Cross for an enthusiastic and caring individual to provide support for learning activities on an individual or small group basis in our Academy, under the direction of the line manager.
We are looking for an enthusiastic, flexible and adaptable Learning Support Assistant to join our highly skilled team, who is committed to providing outstanding provision for children. We need a resilient, positive practitioner who shows a good understanding of child development and a clear knowledge of the curriculum.
Candidates will be expected to have at least an NVQ2 or equivalent qualification or be working towards this and experience of working with children in either a mainstream or special school provision.
The closing date is Friday 22nd November 2024 at 12pm, interview dates will be confirmed.
Oasis Academy Long Cross is committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The appointment will be subject to an enhanced DBS check and fully supportive references.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent spoken English is an essential requirement for this role.

Package Description: Shift Details: 9 AM -5 PM At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

JOB TITLE: Customer Consultant - Cavendish Online
SALARY:£28,044 - £32,472
LOCATION: Bristol

HOURS: Full-time - 40 hours. (Monday -Thursday 9.45am-7pm and Friday 9.45am-6pm).

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol Harbourside office. This will be agreed by your Line Manager.

About this opportunity

Do you enjoy building relationships with customers and colleagues?

Supporting our Cavendish Online business, we're currently looking for enthusiastic and driven Customer Consultants. You'll engage our customers, briefly understand their needs and signpost or transfer to the right person/team to meet those needs. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

This is an exciting opportunity for motivated and adaptable people to really make a difference and ensure more customers get the protection they need.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

You'll have good interpersonal, organisational and communication skills, along with the ability to establish rapport quickly and make an excellent first impression.

You'll support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience.

You'll have strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts and regulatory requirements.

• Identify customer needs

• An easy and confident communicator

• A genuine desire to help our customers

• A desire to help the business meet its objectives by succeeding in your own KPI's.

• Proactive and organised, with an ability to manage your workload

• Positively influence others by demonstrating core values and behaviours.

• Be open and receptive to feedback and improvement suggestions

• Empower others by sharing your skills and knowledge.

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.

Proud member of the Disability Confident employer scheme