Total 217 Customer Service job vacancies in Brockworth, Gloucester

Key Purpose of Job: To provide robust administrative support for a variety of projects in the Urgent and Emergency Care & System Flow team and Transformation Directorate. To enable Clinical Programme Groups (CPGs) to deliver their priorities through a Clinical Programme Approach by completing various project support functions. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. This job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Directorate and the Organisation. Key Responsibilities: Project Support Organising, attending, and minuting project meetings and other related CPG meetings as appropriate. Organising, attending and helping to run workshops as appropriate. Maintaining project documentation including Project Plans, Highlight Reports, Risk and Issues Logs. Completing project research as required. Updating project budget spreadsheets as directed. Typing up flipcharts and collating any relevant feedback. Provide comprehensive administrative support to the System Control Centre and Integrated Flow Hub Supporting any project evaluation work. Any other project support as required.

Thank you for your interest in the post of Learning Support Assistant currently advertised at Churchdown. I thought it would be useful if I gave you a personal perspective of our unique school to help you to decide if this role is the right opportunity for you - a role where you would be happy, thrive and make a valuable contribution to our community.
Churchdown never stands still. Our school is part of the SSAT Leading Edge – a group made from the highest performing schools nationally. As a Leading Edge school, we are able to share the best educational practice. This means that we will never stand still as a school and always seek to improve.
Through working with the best educational leaders in the county, we have taken a number of excellent strategies which you will find in our school - such as ensuring teachers are under allocation to help ensure well-planned lessons, and adding more INSET days: we passionately believe professional practice is vital to our proud profession.
Similarly, if you visit some of the schools in our national network, you will also see elements of Churchdown in them – such as our simple strategies to achieve distraction free classrooms and our careers programme which has seen more Oxford and Cambridge candidates than ever before.
Working in this way has resulted in our student achieving excellent Progress 8 scores and value added at KS5 – results that put us in the top 4% of all schools nationally. Our attendance figures are also significantly above national figures. This is a headline we are particularly proud of; it tells us that the students value their school and value their time here.Regardless of the position of responsibility we hold at Churchdown, all the staff are responsible for inspiring and encouraging those we work with; first and foremost, the students. Our goal is based not on focussing on what’s standing in our way; it is about taking steps that will be positive and that will have a lasting effect on everyone around us. Collective actions from all of us are carried out with excellence every day for our students. As a result, we provide a school that allows every student to achieve far beyond what they even dreamt was possible.
Our students deserve the best and proudly I can say as headteacher that we aspire to give the best for our students. I know this because in our school are people who will care for them; want the best for them; will not allow them to fail; will make them feel part of something by calling them by their name and asking if they are ok today; help them succeed; provide a place where they can do their best and allow them to see a life they didn’t know existed. Could that someone be you?
I hope this is an insight which inspires you to apply for the post of Learning Support Assistant. Please do call the school to speak with me so you can decide if Churchdown really is a place you can develop your career. It would be my pleasure to tell you more about our school, discuss this role and find out more about you.

Where will I be working? You will be working at one of our supported living services in Gloucester – GL2 or GL3. Our support teams in Gloucester support people 24 hours a day who are diagnosed with learning disabilities, Autism, and profound and multiple health needs. We create positive relationships with the people who are important to those we support ensuring a great circle of support network. We focus on supporting individuals to live full and active lives with a person-centred ethos tailoring our services to enable people to be as independent as possible. Working Patterns These are 24-hour support service; therefore, flexibility is essential. You will be working a range of times for example 7:00 am to 2:00/3:00 pm and 2:00/3:00 pm to 9:00/10:00 pm, working overnight providing sleep in or waking night support, flexible working includes weekend working patterns too. Please note that working hours may vary. Average potential earnings are £22,766 based on 37 hours. *Potential average earnings are a culmination of colleagues working additional shifts and where applicable sleep ins** ** sleep ins are not required in all services ***not all colleagues will work overtime and therefore potential earnings will differ What benefits will I receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People.Choose from our range of courses to gain recognised qualifications 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe: Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics Legislation recently introduced, which will come into force on 1 April 2022 means that for our services that conduct “Regulated Activity” as defined by the CQC, require us to ensure that any applicant is able to evidence at least one COVID-19 vaccination with a planned date scheduled for the second vaccination to take place by 1st April 2022 – therefore all offers will be made subject to candidates providing satisfactory evidence of their COVID-19 vaccination status (or relevant exemption). Details of what will amount to satisfactory evidence can be provided upon request

We are proud to be supporting our client based in Quedgeley, Gloucester that are a well-established, successful well-known business with this area. This is an exciting permanent opportunity to be part of a growing business that still retains its family values with some amazing benefits and a great working culture! They are seeking a permanent Administrator with a focus on Order Processing to join the team. This role is ideal for individuals who possess excellent communication skills and attention to detail.
Potential hybrid options available.

This role is directly responsible for:
Order Processing:
- Receive and process orders accurately and efficiently using internal systems.
- Verify order details, pricing, and product availability to ensure order accuracy.
- Liaise with the order processing team, production and logistics to ensure timely and accurate order fulfilment.
Customer Support:
- Assist customers with order status updates, tracking information and delivery schedules.
- Handle returns, ensuring a smooth and positive resolution.
- Assist customers in selecting products and placing orders.
- Review and assess orders with to follow items, ensuring accurate and timely rescheduling based on customer requirements and product availability.
- Promptly responding to customer inquiries, addressing concerns, and providing product information.
- Log customer complaints and conduct initial investigations, including gathering relevant information and data to understand the root cause of the issue.
Communication:
- Communicate order status updates and delivery information to customers.
- Identify to follow items and communicate transparently with customers regarding delays, providing revised delivery timeframes.
- Coordinate with internal teams, such as procurement and production, to expedite to follow items and minimise delays.
Problem Resolution:
- Identify and resolve issues related to orders or product quality in a professional and efficient manner.
- Escalate issues to the appropriate teams for further investigation and resolution.

Candidate Attributes:
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational skills.
- Ability to independently and as part of a team.

Salary - £25,330 + team performance related bonus (after probation) ranging from £40-£140 per month + gifted Christmas shut-down, Contributory pension scheme, Life Assurance, Health Cash Plan, Access to an employee savings site where you can save money on shopping, cinema trips, holidays and much more. Free parking on site.
Hours – Full time – Monday - Friday – 8.30am – 5pm

Job title: Charity Fundraiser
Salary: OTE £30,000 to £40,000 uncapped
Hours: Full-time or Part-time
Experience not essential as full training is provided
A career that offers flexibility for your essential work life balance whilst supporting UK charities and local communities.
If you love talking to people - if you want a long-term rewarding career - if you want flexible hours to suit your lifestyle - if you want to support an amazing charity - this could be your perfect role.
Pro initiatives is currently supporting a fantastic Military Veterans Charity to deliver its mission to provide life-changing employment opportunities to ex-military personnel that truly transforms lives.
Face-to-face fundraising can be a fantastic and truly rewarding career if you’re outgoing and a great communicator. You don’t need to have fundraising experience as we provide training when you join the team, including learning all about the amazing charity you’ll be supporting of course – we just need you to bring your awesome personality and boundless enthusiasm to the role.
· You’ll be asking the public for cash or contactless one-off donations in private sites
· Venue permitting you’ll also aim to recruit supporters to give the charity a monthly donation
· Venues will be sourced for you to include supermarkets, shopping centres etc.
· Your induction will include how to be compliant and excellent at face-to-face fundraising
· You’ll learn about the charity you’ll be supporting, to speak with knowledge and passion
· You’ll spend time in the field with your manager so you can feel confident and supported
· You’ll be supplied with all the fundraising materials you will need to excel
· You must be outgoing and great at starting conversations
· You must be honest, hard-working and able to work autonomously as well as within a team · You must have a right to work in the UK
· You must have a full drivers licence and a car, or demonstrate how you could otherwise travel
The role offers exceptional remuneration from the outset with full or part-time flexible hours, so if you want to take the next step on your fundraising journey or start a new career, get in touch!

Severn Vale School is an Academy which provides an inclusive secondary education for students aged 11-16, that delivers strong student outcomes through high quality teaching and outstanding pastoral care.  The school is proud of its inclusive credentials and, in an area that has retained selection, subscribe instinctively to the comprehensive ideal. 
We are seeking to recruit a Family Support Practitioner to join our Safeguarding and Pastoral Team to provide support to students and their families experiencing short or long-term difficulties.
The successful applicant will help identified children to overcome environmental challenges, remove barriers to learning and increase their engagement with school. You will be required to build positive relationships with children and their families. As part of the role you will be responsible for case holding identified children and their families. You will work in partnership with young people and their families in identifying needs, required outcomes, developing care and support plans, which are then monitored and reviewed. You will be directed by the Deputy Designated Safeguarding Lead to process and prioritise cases for children and families, from referrals made by the Safeguarding and Pastoral Teams. As part of the role you will work effectively and collaboratively in partnership with external agencies and organisations, such as Early Help, Children’s Services, Police and Health.
We are seeking to recruit applicants who have an understanding and working knowledge of Safeguarding processes the Gloucestershire Graduated Pathway and Community Support Services. You will work within the daily routines of a mainstream secondary school. The role will include working between the main school site, family homes and through attendance at meetings. The successful applicant you will have experience of working with young people from different ages, genders, cultures, as well as disabilities and sexual orientation, preferably within a secondary school or other educational setting.
You will be well supported in this role by the Assistant Headteacher responsible for Safeguarding and operationally line managed by the school’s Deputy Safeguarding Lead. In addition we offer a comprehensive staff well-being package which includes:
• Employee Assistance Programme 
• Local Government Pension Scheme
• Mental Health First Aiders 
• Funded counselling sessions including regular reflective supervision 
• In-house menopause support group 
• Long service awards 
• Gym membership 
• Funded flu vaccinations and sight tests 
• A varied programme of well-being activities and clubsInterviews will be held on 1st July 2024.

- Deliver tobacco harm reduction (smoking cessation) assessments, advice and support sessions, including administration of stop smoking medications, within recommended protocols and guidelines. This will involve face to face sessions in a variety of settings which will include the womans home and local venues such as Childrens Centres. - Organise own caseload and work unsupervised in a busy team. Maintain a high standard of work and prioritise own workload according to the needs of the service, individual needs including equality, diversity, and social inclusion in all aspects of work. - Provide information to pregnant women and their families about stopping smoking, minimising harm and health related issues to themselves and their baby from tobacco in line with the best and most up to date evidence and guidance - Develop and implement individually tailored treatment plans and provide behavioural support to pregnant women who engage with the Tobacco Treatment Service. - Take and record carbon monoxide monitor readings following appropriate discussion with the client and informed consent. - Advise pregnant women on the use of stop smoking pharmacotherapy, including NRT and e-cigarettes. -Communicate smoking related issues in relation to an individual care package in a holistic way using interpretation services as required. - To communicate this effectively both to the woman and professionals involved in her care liaising closely with her named community midwife or midwifery team throughout the womans programme. -Help to facilitate smoke free environments ensuring families are aware of associated risks of increased SIDS for babies exposed to second hand smoke. - Provide general health and lifestyle advice and support to women and families using the service e.g., Safe sleeping, ICON, stress management. This will include individual and group-based interventions, signposting and referring to other health, community and voluntary services. - Knowledge and ability to support and facilitate women to make healthy lifestyle choices. - Comply with Trust and Departmental policies and procedures e.g., Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters. -Adhere to lone working guidance and policies using any technology such as lone working devices appropriately. - To maintain accurate and contemporaneous records. - Maintain womens dignity and confidentiality at all times.

Recruiting now for summer 2024!!! Remit are proud to be partnered with WW Truck & Bus (Volvo) to deliver their HGV Technician apprenticeships. WW Truck & Bus (Volvo) has always recognised the value that apprenticeships can bring to the business and each year, they have more than 300 young men and women go through their apprentice scheme and go on to progress further within the company. A Volvo trained apprentice will become a top class asset to their business for years to come. This year, Volvo launched their ‘Women in HGV’ initiative to bust the myth that the automotive sector is just for men and have seen great results in welcoming more women into the business. Start dates are from May to August 2024 What you’ll be learning. A Heavy Vehicle Service Technician will inspect, maintain, and repair large vehicles weighing 3.5 tonnes and over such as HGV's and buses. • Servicing – carrying out inspections. • Maintenance – general and preventative maintenance. • Repairing – repairing/replacing parts. • Diagnostics – diagnosing faults in the onboard systems. You will gain a full understanding of the importance of 6-week checks, Operators (O) licence’s and legal obligations and as a technician apprentice, you will receive training to the manufacturer and DVSAs standard. Training delivery. In this programme, all aspects of heavy vehicle technology are embedded in this dedicated programme and involves a mix of academic learning and on-the-job training. • Practical learning in the workplace, shadowing your mentor and carrying out the work while being supervised. • Online studies, completing workbooks and job cards, attending online sessions and virtual classes with your Development Coach, all done during your working day. • Attending block release to the Volvo Training Academy in Derby, DE21 7BH every 2 months. All costs of your hotel food and accommodation plus all travel arrangements are covered by WW Truck & Bus. What are the benefits? • Full-time employment from day one. • Competitive salary. • Holiday pay. • Residential training with expert support and guidance. • Internationally recognised accreditation. • Fully paid for training course, including all qualification fees and accommodation. • Team building and special events What you’ll achieve. On successfully completing the Volvo Apprentice Programme, you will gain national qualifications recognised throughout the automotive industry: • Heavy Vehicle Service and Maintenance Technician level 3 (ST0068\AP02) In addition, Volvo holds an event where you and your family will be invited to a special graduation day to receive your certificates and possibly a special merit award at the end of your apprenticeship. https://www.walesandwestusedtrucks.co.uk/page/6/about-us #INDAUTOTraining to be Provided

Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Derby. There are a total of 18 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you. You will also receive 1-2-1 support from your Development Coach to help you achieve: • IMI Heavy Vehicle Service and Maintenance Technician Level 3 • Functional Skills Level 2 in English & Maths (if required)

Acorn by Synergie is seeking an Engineering Admin Support Scheduler for a client offering an exciting permanent opportunity for an individual with an engineering background. Office based in Gloucestershire.

Must have good excel experience and have worked in a production background

Salary up to £32,00 for the right person

Monday - Thursday 07:45 - 16:30

Friday 07:45 - 15:30

Job role:

* Booking in of Sales Order

* Raising Production Paperwork (excel based documents)

* Amending Sales Order when required

* Updating due date when changed by the customer

* Booking in Drawing to the Quality Manage System

* Purchasing of materials (when needed)

* Progressing supplier orders

* There would be a requirement to go on the shop floor as various checks may be required to confirm work arriving in.

* An engineering background would be essential and preferably experience in welding/ fabrication.

Benefits:

* 25 Days Holiday + Bank Holidays

* 6% Pension Contribution

* Free parking

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Our client based in Quedgeley, Gloucester who are a leading manufacturer in the construction sector are currently recruiting for a Customer Service Administrator to join their team on a full-time basis. This is a great opportunity to join a well-established business who like to keep ahead of the game, be on top technical advancements, environmental demands and provide efficient solutions in a fast-paced industry.

Responsibilities/Duties;
-Dealing with inbound calls and emails
-Take and process sales orders
-Handle customer enquiries regarding deliveries, orders, discounts, part numbers, pricing etc
-Raise credit notes
-Deal with queries related to carrier and delivery notes
-Liaise with both internal teams across the group and external business partners

Candidate Attributes;
-Must be a team player
-Ability to work under own initiative
-Good communication and interpersonal skills
-Have a pro-active approach
-Good customer service background preferred

Hours- Monday-Friday, 8.30am-5pm

Salary- £24,000

- Ability to get on well with people at all levels and work effectively as a team member. - To be responsible for working with colleagues and managers to provide a safe and welcoming environment for staff, patients and visitors - To support cross county provision of services, working in both of the counties Orthopaedic and fracture clinics. - Under guidance, deliver safe patient care within a challenging and changing clinical environment, using equipment and resources safely and as appropriate. - Discretion and understanding of confidentiality and data protection - To understand and adhere to all Trust policies and procedures. - To communicate effectively, especially where patient ability to do so is compromised. On occasions, the job holder may be exposed to distressing or emotional circumstances. - To act as a chaperone for patients attending clinic appointments. - Undertake specific delegated tasks following the appropriate training and competency level e.g., patient observations and patient personal hygiene, application of simple off the shelf splints and braces, remove plaster casts, record ECG, MRSA screening and venepuncture, arranging admission of patients to wards from clinic. - To participate and contribute to team meetings/ discussions engaging with the team and participating in the ongoing development of the Outpatient Department. - There are also opportunities to progress within the department, following appropriate training and experience. - Will be required to work within the recognised Manual Handling Guidelines. - May be extended to frequently manoeuvre patients/objects over 15kg using appropriate aids for short periods of time. - Will have occasional exposure to unpleasant working conditions and will be required to follow policies and procedures pertaining to bodily fluids, infection control and COSHH regulations. - May be required to work in confined spaces. - Ability to work where the work pattern may be unpredictable e.g. prioritising patient demands.

£12.00 - £15.75 per hour - paid weekly

Variety of shifts available

Life at Prestige

People are at the very heart of Prestige, and we want to make life better for them. As a Care Assistant, you'll join us in our continued efforts to make life better for our clients.

We are recruiting, caring, warm hearted Care staff to join our wonderful team! Could this role be perfect for you?

We have a well-established team who support our valued service users in their own homes, this is a very rewarding role where you really can make a difference to people lives.

Being employed as a Carer by us means:

• You will be paid for post-employment e-Learning at £10.50 per hour
• Enhanced rates of pay on bank holidays
• Mileage
• 24/7 support from the branch team
• Continued professional development to support you and your career
• Free uniform, DBS
• Pension scheme
• Employee assistance line - available 24/7 and fully confidential for our staff
• Care friend App Referral Scheme - Earn up to £500 per referral! T&C's apply

Your role will include:

• Providing personal care and support
• Assisting with activities of daily living, domestic duties
• Maintaining and updating reports such as care plans

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDBAU24

Our client who are family-owned business who are well established in their sector based at Frampton-on-Severn in Gloucester, are looking for a Company Admin Support to join their team on a full-time permanent basis.

This is a fantastic opportunity to work for a company who are dedicated in providing a personal service to their customers. Although they have grown considerably over the many years in business, they have not lost touch of their roots and continue to operate with family values at heart!

The successful candidate will play a key role in business, supporting the company by managing administrative tasks, ensuring smooth operations and contributing to the overall effectiveness of the sales and operations departments.

Responsibilities:
- Greeting and welcoming visitors
- Handle all mail in and out of the office
- Purchase and control stock orders of office supplies, PPE and cleaning materials
- Assist in daily office operations
- Process invoices ensuring the accounts department receive accurate and timely records
- Sort and file proof of deliveries
- Support company events, set up meeting rooms and arrange catering as required
- Assist in marketing activities, such as events, promotions and campaigns
- Monitor and action mailbox’s appropriately
- Take quotes and prepare documents for visiting customers and on the phone
- Collaborate with the transport department with quotes
- Enter and maintain data on the internal systems
- Deal with customer enquiries and provide information regarding products and services
- Process sales orders
- Follow up after sales interaction, address any concerns or issues ensuring customer satisfaction

Candidate Attributes:
- Previous office administration experience is essential
- The ability to plan, organise and prioritise your own workload and other tasks
- A reliable, determined, and flexible “hands on approach”
- Strong written and verbal communication and presentation skills
- Must hold a driving license due to company location

Hours - Monday – Friday - 8.30am - 5pm + 1 Saturday morning every 4 weeks, 8am-12pm

Salary - Up to £28,000 depending on experience + free onsite parking + company events + employee discount

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.
Are you looking for a change
- an opportunity to learn and grow into your career? Do you possess great administration, communication and analytical skills? And above all, are you ready to help Britian achieve NetZero?
The opportunity

We’re looking for a full time Fleet Training Support Specialist within the Nuclear Skills Alliance (NSA). Within this role, you will work in a team that hold responsibility for the administration and management of training role profile builds within the company Learning Management System as well as training compliance reporting and analysis at a fleet level.

This position will work alongside the existing Fleet Training Support Specialist to provide additional capacity for administration of our training system, build and maintenance of training role profile structures, reporting on overall training compliance and the provision of advice and guidance to key stakeholders in relation to training compliance, training role profiles and the system capabilities.

The role is based at our Gloucester Business Park office, with a mix of hybrid working.

Pay, benefits and culture We can offer a competitive salary ranging from £35,000 and you will be appointed based on the parameters outlined in the Company Agreement as well as your existing salary, competence, experience and qualifications. At EDF, everyone is welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself.  We are committed to equality, diversity and inclusion. We would like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. We are a disability confident employer and we will do all we can to help with your application, making adjustments as you need. We will value the difference you bring and offer opportunities for you to thrive and succeed.

What you will be doing

The core responsibilities and day-to-day tasks of the Fleet Training Support Specialist are varied. We are looking for someone who is keen and proactive to become a main point of contact for training role profile build, maintenance, reporting and analysis for the existing Power Stations and Central Support Functions, including the move to defueling. They will also provide reporting and data for fleet compliance indicators and other Key Performance Indicators.

The successful candidate will be heavily involved with the administration of MyLearningHub, providing oversight of the system from a Nuclear Operations perspective and supporting system users with advice and guidance on any queries. They will also need to understand the MyLearningHub infrastructure and how to utilise this to improve the system, including rolling out system upgrades to the business aimed at enhancing the functionality available to EDF.

The individual will be required to engage with stakeholders, at all levels, to gain an understanding of the requirements of the business and system capability.

Who you are

To be successful in this role, you will:


- Have an knowledge of Learning Management Systems (MyLearningHub or similar)
- Have an understanding of training role builds and training compliance requirements
- Be proficient with IT tools, most notably MS Excel and Word
- Have a project mind-set to effectively implement changes into the organisation
- Excellent written and verbal communication skills with the ability to give advice on best practice/procedures.
- Have an understanding of the needs of quality with evidence of operating in a high quality environment
- Ability to maintain the integrity of the Nuclear Skills Alliance, through ensuring close working relationships with key stakeholders

Some of your key attributes will include:


- Excellent organisational and interpersonal skills
- Extremely organised and able to multi-task
- Ability to work on own initiative
- Thrive on uncovering and resolving problems and finding innovative solutions to issues
- Have strong communication skills and calmness under pressure, when dealing with individuals at all levels of the organisation and busy workload
- Be adaptable to the changing requirements of the role, meeting the needs of the differing stakeholders
- Be able to effectively collaborate with other teams around the business to support improvements within the organisation


Applications close for this role 23rd May 2024, with interviews commencing from 3rd June 2024.

#DestinationNuclear #EDFNuclearJobs

Join us and together we can help Britain achieve Net Zero.

Key Result Areas The duties and responsibilities listed below should be undertaken in accordance with levels of competence. In addition, all staff are expected to act in accordance with the values and behaviours of the Trust.Under the guidance and supervision of a registered practitioner: To provide general information and support about cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role involves daily and direct (e.g., face to face, virtual and telephone) communication with patients, relatives, carers and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity. To utilise verbal and non-verbal communication skills to effectively communicate with patients, their families and carers. This will include patients/carers who may or may not have barriers to communication through cognitive or physical impairment e.g. hearing or visual impairment, confusion and depression. To meet the challenge of supporting patients living with the consequences of a cancer diagnosis. Encompassing patients receiving curative and palliative treatments and supportive care. Establish a process of Holistic Needs Assessment. Undertaking patient assessments and formulating individual Care Plans to best suit patient needs and preferences. To be responsible for accessing written resources to provide information for patients and carers. To integrate the support worker role into the existing service with the aim of maintaining personalised care, ensuring an excellent level of patient experience. To support the CNS team by contributing to the redesign of care pathways for patients with a skin cancer in order to improve quality and patient safety. To undertake by negotiation, administrative tasks currently undertaken by the CNS team ie monitoring of database, monitoring telephone helpline. Provide basic telephone advice and refer on or signpost to other sources of support. Communicate and signpost to appropriate needs related information. To be actively involved in service development plans such as Prehab etc. Guide people through the use of self-assessment resources. To strengthen the links with primary and secondary services and refer to multi-disciplinary team members as appropriate Be proactive and motivated; to be able to identify areas of potential future role development, and demonstrate how this will contribute to an enhanced provision of patient care within the team. To undertake specific supervised and unsupervised work, organising and prioritising own caseload (within clearly defined boundaries). To directly support patients with non-complex needs, providing practical support and advice. To comply with Trust and Departmental policies and procedures e.g, Health and Safety at Work Act (1974), Manual Handline, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters. Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate Advise patients on individual self-care management principles and review/further promote this information Encourage and support active and healthy lifestyle choices Planning/inviting/organising of health and well-being events or other supported self-management Communications and Working Relationships To utilise verbal and nonverbal communication skills to effectively communicate with patients, their families and carers. This may include patients/carers who may or may not have barriers to communication e.g., language, through cognitive or physical impairment To co-ordinate access to the right information and education resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Develop a partnership approach to working in order to empower the patient and carers. To motivate patients to enrol in rehabilitation, where there may be reluctance or communication difficulties Comment on proposed changes to policies and procedures Support and contribute to audit processes and service development To support the CNS team by contributing to the redesign of care pathways for patients with cancer in order to improve quality and patient safety Make sure that people affected by cancer are aware that they are interacting with a healthcare professional and know about the full range of resources and services available Understand that there will be frequent exposure to distressing/highly distressing situations and when to seek appropriate support/advice Take an active part in team meetings and audits as required Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate Encourage and support active and healthy lifestyle choices To form a link with all health and well-being events, referring patients as appropriate To encourage patients to enrol in prehab recommendations to optimise outcomes Deliver patient-centred, self-management support and education as necessary to non-complex patients, including how to self-assess Mental and Emotional effort Make sure that people affected by cancer are aware that they are interacting with a healthcare professional and know about the full range of resources and services available Understand that there will be frequent exposure to distressing/highly distressing situations and when to seek appropriate support/advice Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice Most Challenging Part of the Job Frequent exposure to emotional challenges when dealing with relatives and/or carers coping with uncertainty, loss of status/role, grief and physical change Frequent use of IT equipment, e.g. laptops Occasional exposure to aggressive or abusive patients or relatives To utilise the appropriate skills to communicate and assess patients being or having been treated for cancer or receiving supportive care. Assisting patients to contribute to the development of their own care plan, empowering them to make decisions at times where there may be anxiety and uncertainty. To encourage patients to enrol in prehab recommendations to optimise outcomes. To motivate patients to enrol in rehabilitation, when there may be reluctance or communication difficulties. To provide high quality care in a fast paced, ever changing working environment within the resources available. To contribute to the delivery of Trust Targets and National cancer initiatives. To manage an unpredictable workload additional to a scheduled timetable. To manage own stresses and emotional wellbeing within an emotionally challenging cancer group. Physical Effort and Working Conditions To receive regular clinical supervision as required Demonstrate self-directed learning, actively seeking role development opportunities to enhance knowledge and role progression Identify personal education needs and skills development with the registered practitioner Carry out some administration duties required by the role Order supplies and equipment Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice