Total 12 Customer Service job vacancies in Buckinghamshire , Buckinghamshire, MK4 4AE

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

Assistant Director of People City Health Care Partnership CIC is an independent, co-owned “for better profit” Community Interest Company providing high quality local health and care services in Hull, the East Riding of Yorkshire and Merseyside. We are excited to be inviting applications for an exceptional strategic and experienced leader.

As the Assistant Director of People you will work closely with the Director of Corporate Development and People and the Deputy Chief Executive ensuring our workforce remains motivated, well supported and aligned to our mission to be an Employer of Choice, You will lead our human resources function ensuring that we attract, develop and retain top talent to support our business objectives.

In this role you will be instrumental in shaping and delivering our HR strategy, delivering cultural change and overseeing all HR operations, including service mobilisation, TUPE transfers, and policy development.

As the Assistant Director of People you will be an inspiring and compassionate leader with extensive experience of working at a senior level, you will be highly organised, collaborative and will be required to work with a wide and varied range of stakeholders. You must possess excellent interpersonal skills and be able to demonstrate an ability to communicate with, relate to and engage with a wide spectrum of people.

For informal enquiries please contact Giles Bridgeman on 07919 545233.

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.

Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Please see the job description and person specification attached to this advert for full details on the role


This advert closes on Friday 29 Nov 2024

Proud member of the Disability Confident employer scheme

Customer Service Advisor (Service Care)
Department: Customer Operations
Location: Tongwell, Milton Keynes - fully office based
Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break.
Duration: 6 months initially
Rate: £12 per hour (PAYE)

Your New Role:
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. You will ensure all customer queries are responded to and action, ensuring customers are fully informed and have been guided through their finance contract.

What You'll Need to Succeed:
GCSE or equivalent English Language and Mathematics is preferable.
Previous customer service experience, preferably within the finance industry.
Effective telephone and negotiation skills in both written and verbal.
Excellent administrative skills.Keen eye for accuracy and attention to detail.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.
Demonstrate the ability to learn and employ finance and credit-control knowledge.
Self-motivated with the ability to work within a pressurised environment whilst maintaining a focus on personal, departmental and company objectives.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.

What You'll Receive in Return:
Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week) Monday to Friday.The first 2 weeks of the role will be office-based, Monday-Friday, in order to complete the mandatory 2-week training. After which, hybrid-working can be discussed when a new starter is comfortable and competent with tasks and responsibilities.
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Term Career Progression: Potential for permanent roles.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Resolutions Executive

At Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes.

Main Responsibilities

• Conduct thorough investigations in line with FCA complaint handling rules and company guidance.
• Keep customers informed throughout the complaint process using the complaint management system.
• Utilise the complaints system for accurate reporting and enable Root Cause Analysis.
• Collaborate with departments (Legal & Compliance) to ensure obligations are met for fair customer outcomes.
• Maintain high standards in customer communications reflecting brand values.
• Manage complex complaints, including those from vulnerable customers and social media escalations, adhering to Service Level Agreements (SLAs).
• Perform Quality Assurance on Subject Access Requests (SARs) to ensure compliance with regulatory requirements and data protection.

Qualifications & Experience

• Essential: Full PC literacy, proven stakeholder management, ability to meet strict deadlines, and understanding of TCF, FCA, and FOS regulations. Experience in a complaints environment, preferably in financial services.

This role is a temporary assignment currently until mid next year.

The hours are based around Monday - Friday, 9:00AM to 5:00PM working a 35-hour week paying £12.75 per hour.
If you would be interested in applying, please do not hesitate to get in touch!

Job Title: Training Consultant - Customer Operations Compliance
Location: Milton Keynes
Contract: Start ASAP - Mid 2025
Pay Rate: £21.65 per hour

Are you passionate about delivering imperatively training and ensuring high standards in customer service? We're seeking a Training Consultant to join our Customer Operations team. This role focuses on designing and delivering compliance-focused, customer-centric training, creating interactive experiences to build technical, process, and soft skills for colleagues across the department. You'll play a vital role in maintaining consistent training standards, not only within the team but also with our Outsource Partners.

Key Responsibilities:

• Develop and deliver high-quality, regulatory training materials to support compliance and efficiency in customer services.
• Communicate updates in systems, processes, and procedures to ensure all teams are informed and prepared.
• Partner with Outsource Partners (OSP) during high-recruitment periods to ensure a unified, consistent training output.
• Manage accreditation activities across Customer Operations and with all Outsource Partners to maintain approved standards in customer interactions.

Qualifications and Experience:

• Demonstrable experience in designing and delivering training to large teams.
• Strong stakeholder management skills, particularly with Legal and Compliance teams.
• Preferred Qualifications: TAPi or CIPD qualification (or equivalent experience).
• Relevant experience in Financial Services, Automotive, or B2C sectors is desirable.
• Proficiency in MS Office tools
• Education: A-Level or equivalent qualifications, with a preference for a degree-level education, especially in Maths and English.

Why Join Us?

This is an exciting opportunity to make a tangible impact by enhancing the training standards of a leading organisation. If you're ready to elevate our team's expertise and customer service, apply now by calling Alison 01733968453 or email

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

What skills and experience we're looking for

PURPOSE OF JOB

To manage the day-to-day running of all aspects of Reception administration, in an effective and efficient manner.

To organise and prioritise your workload to ensure that our students maximise their potential through the provision of a high quality administrative service.

To present the Academy in a positive light by being hospitable, courteous and helpful to all visitors, staff and students.

MAIN DUTIES AND RESPONSIBILITIES -

To ensure the provision of general administrative services:

• Support the Head of Campus and staff team with the administrative workload.
• Provide a welcoming and professional reception service. Respond immediately to all visitors and telephone calls to the school.
• Treat all parents and visitors courteously and professionally, ensuring they have the appropriate security checks. Advise HR Team of any relevant information to be included in the Single Central Register.
• Ensure the efficient and effective transfer of information in relation to sickness absence, payroll, attendance, finance etc.
• Deal with emails and internal and external post and deliveries.
• Maintain confidentiality.
• Maintain the campus diary.
• Maintain campus stationery and postage supplies and undertake regular stock checks.
• Responsible for ad-hoc school shopping requirements
• Co-ordinate/schedule meetings and refreshments, liaising with colleagues, parents, education support services and other agencies as appropriate.
• Responsible for the site Inventry system – producing reports as required.
• Provide accurate reporting of student data as required.
• Produce and distribute information to staff, parents and students.
• Apply the Academy’s policies and provide reports as required.
• Work closely with the HR Administrator to facilitate the smooth transfer of information between campuses.
• Assist with reception cover across the Wendover and Prestwood sites as required.
• Administer the campus attendance system for students, liaising with the transport manager, parents and Support Lead as necessary.
• Support the Head of Campus and Data Manager in the collation and maintenance of data.
• Update CPOMs with all attendance issues and absences, run reports as directed by SWAM.
• Ensure that all documentation relating to new admissions and leavers is complete.
• Provide accurate reporting of student data as required.
• Ensure that all data is handled in accordance with GDPR.
• Issue petty cash, ensuring authenticity of receipts and following rules laid down in
• SIMS/CPOMs student database: To provide a Financial support service: ‘Office Procedures’.


• Assist the Exams Officer with scanning/photocopying and preparing rooms.
• Assist the Academy’s HR Officer.
• Ensure all relevant Return from Suspension paperwork is completed and forwarded to HR Officer/HR Administrator.
• Sign for goods on arrival and pass the delivery note/invoice and goods to the budget holder for formal checking against the order.

What the school offers its staff

• Bereavement leave
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Commitment to safeguarding

Chiltern Way is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS check.

Are you looking for a new challenge? Are you highly organised and enjoy customer service? We have Full time contract as an Customer Service Advisor to join Buckinghamshire College Group, based at our Aylesbury Campus, will travel to our other campuses (Amersham & Wycombe).

The overall requirement of the Admissions Advisor is to organise, support and maintain the admissions process for our Aylesbury campus but also provide support to our Wycombe and Amersham Campuses when required. You will work with the Admissions Team Leader and faculty staff to meet the department's targets for the recruitment of a variety of students, and provide a high level of customer service to prospective students at every stage of application to enrolment process.

The successful candidate will be required to:

* Provide efficient and effective information, advice and guidance in regards to our courses and services.
* Work towards the successful achievement of the conversion, enrolment and retention targets of the college.
* Maintain and administer a clear, effective and comprehensive Admissions and Enrolment Service.

If you're ready to take on this challenging yet rewarding role, apply now and join us in our mission to empower every student to reach their full potential!

We will encourage you to develop new skills and expand your opportunities within the College. We are also flexible and accommodating, allowing you to be as productive as possible.

While working at Buckinghamshire College Group you can also take advantage of a host of employee benefits including:

* Pension scheme - LGPS (21% employer contribution)
* 30 days holiday entitlement plus Bank Holidays & Additional annual leave purchase scheme
* A wide range of learning - access to free training & continuous professional development
* A bespoke package of intensive induction and probation support
* Flexible working policy and a commitment to employee wellbeing
* Discounts in the Aylesbury Day Nursery & Aylesbury Hair & Beauty (HAB) Salon
* 24hrs/7days a week access to our Employee Assistance Programme (EAP)
* Cycle to work and local business employee corporate discount schemes

Buckinghamshire College Group is a Further Education college with three campuses located in Aylesbury, Amersham and Wycombe. We are proud to be a skills-based college supporting over 5000 learners each year to achieve their study and career goals and play a pivotal role in the Buckinghamshire community working with a wide range of employers for example, Pinewood Studios, NHS Trusts and Flannery Plant Hire to name but a few.

You will have an unwavering passion for learning and for supporting learners and staff to achieve more than they ever thought possible - we call this the Bucks College Factor!

If you have the Bucks College Factor, this sounds like a role for you and Buckinghamshire College Group sounds like a place you'd like to be part of, then we'd love to hear from you.



Commitment to Safeguarding

BCG is committed to equal opportunities for all, safeguarding and promoting the welfare of students and staff alike; all posts are subject to enhanced DBS checks.



For more information on the role please CLICK HERE for the job description and CLICK HERE for Terms and conditions.

Only completed applications will be considered for this role.

For more information on the role please contact HR directly.

Closing date for applications is the 05/12/2024, with interviews taking place shortly after.



We reserve the right to close this vacancy early, if we receive sufficient applications or source a suitable candidate. Therefore, if you are interested, please submit your application as early as possible.

Customer Quality Analyst

Our client global leader in the automotive industry, renowned for innovation, reliability, and quality.

They are recruiting for a customer quality analyst to join their wonderful team!

The role focuses on improving customer journeys and processes across key operational areas (New Business, Customer Services, Collections, and Resolutions) to enhance retention, customer experience, and reduce business risks.
Key Responsibilities

• Analyse customer interactions to identify trends, knowledge gaps, and areas for improvement.
• Operate within framework to ensure continuous improvement in customer service.
• Collaborate with Operations and Insights teams to ensure accuracy in quality and process reviews.
• Ensure compliance with FCA regulations through customer interaction reviews.
• Support internal and external QA calibrations to align with standards.
• Provide constructive feedback to Advisors, Seniors, and Team Leaders.

Skills & Experience

• Strong communication, presentation, and coaching skills.
• Analytical skills for data interpretation and reporting.
• Experience with Excel and MI reporting systems.
• High drive for personal and team development.
• Experience in adhering to QA processes in a regulated environment.
• Proven ability to manage stakeholders and work across functional teams.

This is a temporary contract currently until mid 2025.
Working hours are Monday - Friday, 9AM - 5PM based in Milton Keynes.
Paying £16.07 per hour

Please apply!

Customer Operations Training Consultant

Our client a global leader in the automotive industry, renowned for innovation, reliability, and quality. With decades of expertise, it delivers cutting-edge vehicles and services, blending tradition with modern technology, is looking for a training consultant to support with the design and delivery of compliance training to colleagues within the customer operation department.

The consultant ensures that training materials are compliant with regulations, develops training for internal teams and Outsource Partners, and oversees accreditation to maintain consistent standards across all customer interactions.
Main Responsibilities

• Design, deliver, and maintain engaging and compliant training solutions for internal and external colleagues.
• Adapt training for remote/e-learning formats for efficiency.
• Measure the ROI of training initiatives and provide data on behavioural and customer-facing improvements.
• Collaborate with internal teams (Legal, Compliance, IT) to create effective training strategies.
• Establish and maintain an 'Academy' for new employees, offering coaching and performance monitoring before they go live.
• Manage training accreditation across Customer Operations and Outsource Partners.

Key Challenges

• Managing stakeholder expectations across multiple teams.
• Adapting training content to meet evolving regulatory and business needs.
• Overcoming engagement challenges in training delivery across various platforms.

Qualifications & Experience

• Proven experience in designing and delivering training.
• Stakeholder management and interface with Legal/Compliance teams.
• TAPi or CIPD qualification (desirable).
• Experience in Financial Services or Automotive sectors preferred.

This is currently a temporary assignment contracted until mid 2025.

The role will be Monday - Friday 9am -5pm.
Paying £21.65 / £39,403

If you would be interested in this role please don't hesitate to reach out!

We are looking for a temporary receptionist in Milton Keynes on a six month basis. Your role will involve greeting visitors, support different departments by dealing with requests in a timely manner. Along with reception duties you will be working together with the Fleet and HSE team.

This role is to start ASAP.

Duties can include:

• Acting as first point of contact for visitors and callers
• Directing calls correctly and in an efficient manner
• Welcome visitors, maintaining sign in measures and explain health and safety procedures, provide them with badges
• Complete incoming and outgoing mail requirements
• Schedule appointments and book meeting rooms
• Orders lunch for employees and visitors
• Manage office supplies
• Provide admin support where required, recording and monitor data
• Act as the Site Emergency Response Coordinator
• Ensure relevant training is up to date for first aiders and fire marshals
• HSE Admin tasks

We are looking for

• Effective communicators who can convey a clear message to different people
• Organised individuals ability to organise their workload
• Someone to build strong working relationships
• Take on new tasks with urgency and enthusiasm

To be considered for this role you must have 2 years+ relevant experience.

This role is fully office based and is 37.5hrs per week, there is some flexibility around the start time e.g. 7-3, 9-5 etc.

The pay rate is £16.41ph.

Apply today for immediate consideration!

Benefits of joining our Temps team:

* Weekly pay on a Friday - smooth payment process

* Working with committed and highly experienced recruitment consultant

For more information please contact New Appointments Group on 01795 702 722

CVs in Word Format to p.trustam@newappointmentsgroup.co.uk New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Position Title:
Customer Service Advisor – Part of On-Programme Customer Experience Team
Role Status:
Full-Time
Reports To:
Customer Experience Lead
Roles Reporting to this Position:
None
Primary Objective:
The primary objective of this role is to support the on-programme team to deliver a best-in-class service experience to our participants whilst they on our programmes.
Key Responsibilities
We are looking for enthusiastic Customer Support Advisors, with excellent communication skills and a high-level understanding of digital applications.
You will be providing both proactive and responsive support to a variety of disadvantaged and unemployed participants.
As the direct point of contact for our participants, you need to be dynamic and flexible in your approach, as well as dedicated to delivering excellent support and solving their challenges in the most effective way possible.
80% of your time will be to support the Customer Experience Lead and Head of Experience Centre to deal with all aspects of support, this includes supporting with mandation processes, Self-employment administration, dealing with general queries and signposting where required for any participant on one of our programmes.
Approximately, 20% of your time will be spent supporting the Jobs 22 Onboarding Customer Experience Team. You will on-board participants to the relevant programmes and be the first point of service experience for those using our services. It is expected that this time spent supporting will be to cover holidays, sickness and as and when required.
Communicate with customers through inbound/outbound calls, chats, and emails.
Follow company procedure on customer responses.
Maintain a friendly manner at all times.
Promote on-line digital applications to customers.
Ensuring the timely and accurate recording of information through online service portals.
Juggle multiple customer situations effectively.
Desirable Skills/Knowledge and Experience
Able to quickly identify problems, think flexibly and resolve issues.
Strong communication skills, a sympathetic telephone manner.
Passionate about providing high quality customer focused services.
Some experience of working in a customer facing environment would be beneficial.
Excellent administration, IT, and organisational skills with good experience of using MS office software.
Enthusiasm to get the job done well and progress.
Additional Information
Some of our benefits include:
GymFlex and Cycle To Work
Performance Bonus Scheme
Value and Recognition Bonus Scheme
Buy and Sell Annual Leave
Length Of Service Recognition
You 22 (Reward Gateway)
Employee Wellbeing Service
We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services.
At Jobs 22 we value equality, diversity and inclusion. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Proud member of the Disability Confident employer scheme

Your new company
Hays is working with a leading multinational manufacturing organisation looking for a receptionist in their local Milton Keynes office.

Your new role
You will be the first point of contact for visitors and callers, ensuring professional and efficient communication. You will handle a variety of administrative tasks, including managing mail, scheduling appointments, and maintaining office supplies. Additionally, you will support the two teams with various responsibilities.

What you'll need to succeed

• Applicants will require a minimum of 2 years of experience in a similar position.
• Strong communication skills
• The ability to manage multiple tasks efficiently

What you'll get in return

• Competitive salary - £16 hourly
• Flexible working hours
• 6-month contract

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk