Total 1,169 Customer Service job vacancies in Burnley, Lancashire, BB10 1AA

Search Consultancy are currently recruiting for Mental Health Support Workers to join our ever expanding Bank Hours team within the Lytham St Anne's area. We are looking for individuals who have worked in mental health settings and have experience supporting individuals with a variety of mental health needs. We are currently operating a fast track recruitment process with next day interviews available and free DBS checks.

We are recruiting Support Workers on a temporary / ad hoc basis to work in various private healthcare settings, supporting service users with mental health illness's and learning difficulties.

The suitable candidates will:

* Have worked a minimum of 6 months recent experience in a healthcare setting.

* Have a flexible approach towards work.

* Be able to travel via own or public transport in local and surrounding areas to your home.

What we offer:
* Free DBS check (Limited time only)
* Free specialist training programmes.
* 100% Flexible working hours to fit around any lifestyle.
* Experience in a variety of high quality Hospitals and units.
* Competitive rates of pay.

You will need to have a minimum of three months recent UK experience working within a healthcare environment in a similar capacity. Shortlisted applicants will be required to attend an video interview.

All positions are subject to an enhanced DBS check and we require a minimum of two satisfactory employment references. Although shifts are offered on an ad hoc basis, work is constantly ongoing. (AGY)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We are seeking a well-motivated Support Practitioners to join our outstanding service within the Intensive Support Team (Child and Adolescent Mental Health). These posts will support to children and young people with mental health difficulties within East Lancashire.

You will assist in delivering therapeutic care to children/young people under the direct supervision of qualified staff as well as delivering some of your role by call handling telephone calls from young people, families and referrers. Your main aim will be to provide care to families and young people with severe and complex mental health.

You will ideally have experience of working in a children's mental health environment. You will have effective communication/written skills in English, be a team player and be able to develop therapeutic relationships with children, families and the team. I.T skills are essential.

Access to private transport for work purposes is essential.

Provide and maintain the highest level of care and safety of children and young people under direct/indirect supervision.

The duties are a mixture of call handling and taking referral details; inputting straight onto the electronic record system, as well as some support worker shifts, working directly with children, young people and their families/carers.

To assist in the deliverance of therapeutic interventions that meets the needs of children, young people and families, including planning and implementing a package of care directly to the child, young person and family under indirect supervision from Extended Scope Practitioners and IST Clinical Coordinator.

Attend different sites to participate in direct assessments with qualified staff where indicated and on a rota basis.

Assist and contribute to the holistic assessment of children, young people and families including contributing to individual care plans, monitoring individuals and working clinically autonomously giving 1:1 contact on a regular basis.

To assist with the mental health assessment of children and young people who have been admitted to the wards or are in A&E following a suicide attempt or self harming behaviours on the self harm rota, and assist in the follow up as needed with other professionals involved in the initial assessment.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

For more details on this vacancy please review the attached job description and person specification.


This advert closes on Thursday 28 Nov 2024

Shifts Available: Monday to Friday, 37.50 hours per week, with availability to be on call or work weekends where necessary



About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services offer essential support to individuals in the comfort of their own homes. As an Assistant Care Manager, you will be instrumental in ensuring our clients receive exceptional care, while supporting the operational efficiency and growth of our services. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!



Why Work with ICare Group?


£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards.
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
Comprehensive Training: Receive fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
Make a Real Difference: Your leadership will directly impact the quality of care provided, enhancing the lives of our clients.
Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).




What You Will Do:


Support Management: Assist the Registered Care Manager with the day-to-day management and coordination of the branch to ensure it operates efficiently, profitably, and delivers the highest standard of domiciliary care.
Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees.
Recruitment and Staffing: Maintain and grow the team by actively recruiting new care staff, guiding them through the recruitment process, and producing weekly staffing rotas.
Business Development: Actively seek new business opportunities and support the commercial growth of the branch.
Operational Compliance: Stay informed about up-to-date operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies.
Emergency Duties: Undertake out-of-office duties as necessary, including providing emergency hands-on care, undertaking on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.
Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public at large.




What We Are Looking For:


Experience in Care Management: Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential.
Qualifications: NVQ/QCF Level 3 in Health and Social Care required. Level 5 in Health and Social Care is desirable or working towards.
Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
Communication Skills: Excellent communication skills and a compassionate, empathetic nature.
Organisational Skills: High level of organisational skills with the ability to produce staffing rotas and manage multiple responsibilities.
Flexibility: Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages.
Driving License: A valid driving license and access to a vehicle are required.
Work Related Car Insurance: Hold or willing to obtain work related car insurance.




Ready to Make a Difference?

If you are passionate about leading a team and making a positive impact in the domiciliary care sector, ICare Group offers a supportive and rewarding environment to grow your career. Apply now by visiting our careers page at careers.icaregroup.co.uk. Join us at ICare Group and help us make a difference in the lives of our clients!



Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

Your new company
A busy commercial law firm based in Chester is looking for a Receptionist to join the team, in order to provide excellent customer service and administrative support. The ideal candidate will have strong organisational skills and be proficient in various office tasks.

Your new role
As the first face of the company, you will be responsible for greeting and assisting clients in a professional and friendly manner.Other duties will include:

• Answer and direct phone calls promptly and accurately
• Perform data entry tasks with precision and efficiency
• Maintain office filing systems and keep records up to date
• Handle incoming and outgoing post efficiently
• Use computerised systems for various clerical duties
• Manage emails and correspondence effectively
• Assist with the organisation of meetings and in-house events
• Support staff with general administrative tasks such as diary management

What you'll need to succeed
The ideal candidate will have prior experience in an administrative, secretarial or receptionist role as well as:

• Excellent phone etiquette and communication skills
• Ability to multitask and prioritise workload effectively

A good understanding of the importance around confidentiality and GDPR will be an asset to this role.
What you'll get in return
Monday to Friday 8.30am-5pm work week. Please note: this role is office-based.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor
Full time and permanent
January 2024 start date
Skipton

£12p/h

Are you passionate about providing a first class service? Would you describe yourself as customer orientated? Love working in a fast paced environment?

I am recruiting for a number of Customer Service Advisors on behalf of a leading household name! You will be joining an award winning company who put their customers at the heart of their business.

What will you be doing?
* Taking inbound calls from customers as the first point of contact
* Having strong product knowledge to correctly advise customers
* Providing relevant and tailored solutions to customers
* Working closely with other departments when required
* Resolving customer complaints quickly and efficiently
* Ensuring empathy and compassion at all times

What do you need to apply?
* Excellent customer service skills
* Exceptional communication skills
* Able to work in a fast paced environment
* Passion to help others

What will you get in return?
* 25 days holiday with an increase over time
* Buy or sell holiday scheme
* Very attractive pension scheme
* Annual bonus
* Salary sacrifice scheme
* Lots more!!

Apply today for an immediate interview!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Advisor
Location: Skipton | Full-Time, Permanent | £12 per hour
Start Date: January 2024

Are you someone who takes pride in delivering exceptional customer service? Do you enjoy problem-solving and working in a dynamic environment? If so, this could be the perfect opportunity for you!

We're looking for enthusiastic Customer Service Advisors to join an industry-leading, customer-focused organisation. This is your chance to be part of an award-winning company that genuinely values its customers and puts their needs at the heart of everything they do.

What You'll Be Doing:
As a Customer Service Advisor, you'll be the first point of contact for our customers, handling inbound calls and providing them with the support they need. Your key responsibilities will include:

Responding to customer enquiries, providing accurate and helpful information about our products and services
Offering tailored solutions to meet the individual needs of each customer
Addressing and resolving customer complaints promptly and professionally
Collaborating with colleagues across different teams to ensure a smooth customer experience
Maintaining a positive and empathetic approach in all interactions, ensuring customers feel valued and understood
What We're Looking For:
To thrive in this role, you'll need:

A passion for customer service and helping others
Strong communication skills, both over the phone and in writing
The ability to think on your feet and manage multiple tasks in a fast-paced environment
Patience, empathy, and a solutions-focused attitude
A genuine desire to go above and beyond for our customers
What You'll Get:
In return, we offer a competitive benefits package designed to reward your hard work and commitment, including:

25 days holiday per year, increasing with length of service
Flexible buy or sell holiday scheme
A generous pension scheme with employer contributions
Performance-based annual bonus
Salary sacrifice options for benefits like cars and tech
And much more to support your wellbeing and career growth!
If you're ready to be part of a forward-thinking company that values customer care and employee development, we want to hear from you. Apply today and secure your place in our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Advisor
Location: Skipton | Start Date: January 2024 | Full-Time, Permanent
Salary: £12 per hour

Do you thrive in a fast-paced environment and love delivering top-notch service? Are you passionate about helping people and providing tailored solutions? If so, we want to hear from you!

We're recruiting for Customer Service Advisors to join a well-established, award-winning organisation that truly puts its customers at the heart of everything it does. You'll be part of a team that's committed to excellence and customer satisfaction.

Your Role:
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound calls and offering solutions to a range of queries. Your role will involve:

Answering customer queries with professionalism and empathy, providing a seamless service experience
Using your product knowledge to offer informed advice and relevant solutions tailored to each customer
Collaborating with other teams and departments when necessary to resolve issues or escalate matters
Turning complaints into positive outcomes by addressing concerns quickly and effectively
Ensuring every customer interaction is handled with care, understanding, and respect
What You'll Need:
To succeed in this role, you'll need:

A genuine passion for customer service and helping others
Excellent communication skills, with the ability to engage with customers and colleagues alike
The ability to work well under pressure in a fast-paced environment
A positive attitude and a strong problem-solving mindset
What We Offer:
In return for your hard work, we offer:

25 days of holiday per year, plus public holidays, with additional days after service
A holiday trading scheme, where you can buy or sell extra days
A competitive pension scheme, to secure your future
Annual bonus potential
Salary sacrifice options for things like cars and tech
And much more!
If you're ready to make a real difference and be part of a company that values its people, apply today! We're holding immediate interviews for the right candidates.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Support Workers Needed at a Specialist School in Darwen, Lancashire

Location: Darwen, Lancashire
Salary: £11.72 - £12.78 per hour (£20,941.30 - £22,835.30 actual salary) depending on experience
Hours: 40 hours per week - Term Time Only

About The School

Nestled in the tranquil woodlands of Darwen, this 'Good' rated specialist school is dedicated to providing outstanding education and care for students aged 10-19 with complex needs, including Asperger's Syndrome, Autism, and more. They are currently seeking a passionate and committed Level 1-2 SEN Teaching Assistant (Support Workers) to join their vibrant team.

Your Role

As a Support Worker, you will be instrumental in supporting the academic and personal growth of the students. Your role involves:

• Providing essential support for students' learning and well-being.
• Encouraging independence and personal development.
• Assisting with care needs and promoting positive behaviour.
• Working closely with the class teacher to deliver tailored, high-quality educational experiences.

Key Responsibilities

• Assist in Learning: Help plan and evaluate educational activities.
• Monitor Progress: Track and report on students' progress.
• Support Positive Behaviour: Implement strategies to maintain focus and good behaviour.
• Promote Development: Foster cognitive, social, emotional, and physical growth through a holistic approach.
• Adaptability: Be flexible and ready to assist in the dynamic SEN environment.

What they're Looking For

• Experience: Prior experience in an SEN role (employed or voluntary).
• Qualifications: GCSE Maths and English Level 2/C or above (essential); Level 2 or higher qualification in Support Work for Teaching and Learning in Schools (desirable).
• Skills: Knowledge of Safeguarding and Child Protection, creativity, positivity, and a child-first approach.
• Driving License: Full UK driving license and access to a vehicle (essential for student carpooling).

Benefits

• Training and Support: Comprehensive training and ongoing professional development.
• Financial Perks: Life assurance, pension, health cashback plan, car lease scheme, and bike to work scheme.
• Convenience: Free parking and access to various employee perks through Perk Box.

Successful applicants will undergo pre-employment safeguarding checks, including an enhanced DBS check. This position is exempt from the Rehabilitation of Offenders Act 1974, requiring disclosure of all convictions and cautions (including spent ones unless protected under DBS filtering rules).

Apply Now

If you are dedicated to improving the lives of children with complex needs, we want to hear from you. Apply now or contact Paul Hirchfield at 01293 527416 for more information.

Your new company
A busy commercial law firm based in Chester is looking for a temporary Receptionist to join the team, in order to provide excellent customer service and administrative support. The ideal candidate will have strong organisational skills and be proficient in various office tasks. The placement will be ongoing whilst the role is recruited permanently.
Your new role
As the first face of the company, you will be responsible for greeting and assisting clients in a professional and friendly manner. Other duties will include:

• Answer and direct phone calls promptly and accurately
• Perform data entry tasks with precision and efficiency
• Maintain office filing systems and keep records up to date
• Handle incoming and outgoing post efficiently
• Use computerised systems for various clerical duties
• Manage emails and correspondence effectively
• Assist with the organisation of meetings and in-house events
• Support staff with general administrative tasks such as diary management

What you'll need to succeed
The ideal candidate will have prior experience in an administrative, secretarial or receptionist role as well as:

• Excellent phone etiquette and communication skills
• Ability to multitask and prioritise workload effectively

A good understanding of the importance of confidentiality and GDPR will be an asset to this role.

What you'll get in return
Monday to Friday 8.30am-5pm work week. Please note: this role is office-based.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a permanent basis. Recognised for their innovation, this is an excellent opportunity for a manufacturing professional to join a growing and thriving business.
Your new role
You will be joining the Customer Services Team and will work collaboratively with both the commercial and supply chain teams. The main purpose of your role is to support a specific portfolio of customers to ensure that their orders are accurately processed and managed, whilst building long-standing relationships and understanding requirements. Some of your key responsibilities will include:

• Managing communication between the organisation and customer, ensuring that all data for the customer is accurate.
• Take responsibility for the processing of orders, managing them right through to payment, building long-standing relationships in the process.
• You will take responsibility for customer KPI's working closely with other teams to ensure that credits, debits, and rebates are handled smoothly.
• Have an excellent understanding of the customers' requirements, always driving for customer satisfaction.

What you'll need to succeed
To be considered for this position, previous experience working within the manufacturing industry or in a similar role, dealing with a complex order book is required. You will be able to demonstrate excellent communication and negotiation skills, whilst being an excellent team player. Proficiency in SAP is highly desirable, along with working knowledge and understanding of ERP systems. Fluency in German, French or Spanish is highly desirable but not essential for consideration.

• Experience within the manufacturing industry or supply chain, ideally with an understanding of export compliance and contract administration
• Ability to solve customer problems as they arise whilst maintaining and increasing important internal and external stakeholder relationships
• Accuracy and attention to detail

What you'll get in return
This is an excellent opportunity for an experienced customer service representative who is looking for a new opportunity with a forward-thinking, innovative, global leader. In addition to a competitive remuneration package of up to £35,000, you will also benefit from hybrid working, an annual bonus scheme, private medical insurance and more. Information available on enquiry.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

The Role

Lancaster City Council is looking to recruit highly motivated Resident Support Officers to join the team supporting the most in need in our district.

This team will work with and be managed by the Customer Services Team.

Your duties will include administering the Household Support Fund as well as signposting people to other support within the district. The Household Support Fund is funded by the UK Government to support those in our district who are struggling to afford the essentials.

The role will involve you providing updates on people’s applications in person and over the phone as well as supporting people to provide the correct documentation before the case is sent for assessment. Once a full financial assessment has been carried out by North Lancashire Citizens Advice you will be responsible for processing the awards.

You may also be out and about in the district providing help, advice and support as well as signposting to third party organisations where appropriate.

We are looking for individuals who are self-motivated, organised and can follow procedures as well as being proficient in working with technology and IT.

This post is temporary until 31st March 2025; therefore, we are ideally looking for people who can start quickly.

The hours of work for this position is 37 hours per week, working Monday to Friday. There may be the occasional evening or weekend work required.

The successful applicant will be subject to a basic clearance with the Disclosure and Barring Service.

A full current UK driving licence is desirable but not essential. As a result, you will be required to sign up to the authorised external DVLA driving licence validation organisation that we use to manage and monitor our employees driving licence data. Reasonable adjustments can be made for those who are unable to drive due to a disability.

For internal applicants, this role will be considered for a secondment opportunity. The secondment of an employee from another Service can only take place with the agreement of the Manager of the Service the applicant is contracted to. When this role comes to an end, the successful internal applicant will return to their substantive role.

About You

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Our Benefits

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

Generous annual leave allowance
Local Government Pension Scheme
A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.

At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

We are a disability confident committed employer.

Please note previous applicants need not apply

Proud member of the Disability Confident employer scheme

Residential Childcare Support Worker

Location: Lancaster

Contract: Full time, permanent

Hours: 40 hours per week

Salary: Basic salary of £23,961.60 with the potential to earn up to £30,681.60 with sleep in shifts.

We are looking for dynamic and inspirational Residential Childcare Support Worker to join our already established Residential Team at Bayview. You'll be working in one of our family feel children's homes in Heysham or rural North Lancaster, with a maximum of four young people per home.

Our service requires individuals who will help guide young people aged 8-18 with social, emotional and behavioural difficulties to success and who are dedicated to supporting our ethos. As well as this, you will support in providing a safe, secure, homely and positive environment for the children and young adults in the home so that their lives are progressively improved. All our homes are rated 'Outstanding' or 'Good' by Ofsted so as such we would need individuals to continue improving and developing the quality, image and reputation of the Home.

It is a requirement that you undertake & complete your Diploma Level 3 in Working with Children & Young People or Level 4 Children, Young People and Families practitioner Apprenticeship within 2 years if you do not already possess this.

You must also hold a full UK driving license.

Benefits

• Competitive Salary plus up to £6720 in sleep in payments (average of 6-8 sleep ins per month at £70 per sleep in)
• Regular Supervisions
• Company pension
• Access to our Exchange Employee Discount Scheme
• Access to wellbeing programmes via our Exchange Provision
• Comprehensive training programme, followed by a comprehensive and ongoing CPD Programme
• Promotion opportunities

Principal Accountabilities

• To carry out his or her duties as a Childcare Worker and Key Worker so that the National Standards, laid down by Ofsted, are consistently exceeded.
• To ensure that the highest possible standard of childcare is provided to the children who are resident in the Home.
• To purposefully and systematically improve the lives of all the young people who are resident at the Home.
• To build and maintain positive and effective working relationships with family, friends and any other external body, as requested by the Registered Manager.
• To contribute to the building and maintenance of a culture of trust and mutual respect between all involved in the Home, both children and members of staff.

The Provision of Childcare

• The Childcare Worker contributes to the development of appropriate and high quality care plans for each young person.
• All legal requirements, Ofsted standards and the policies and procedures of Bay View Childcare are adhered to at all times.
• Any feedback received from residents, family, friends, placing authorities and any other relevant parties is religiously noted and communicated to the Registered Manager and Deputy Manager by the pre-agreed method.
• The Home is kept clean, tidy, safe and secure at all times.
• The Childcare Worker builds constructive and trusting relationships with the children in the Home, ensuring a full understanding of their personal background and individual needs.
• The Childcare Worker is approachable, friendly and professional, proactively engages with the children and creates an open, positive and inclusive environment so that the children feel that they belong in the Home.
• The Childcare Worker works proactively and constructively with the children, endeavouring to build relationships with them, add to their quality of life and build foundations for future personal success.
• The children are actively supervised and kept safe and the Childcare Worker looks out for signs of unease, frustration and unhappiness and engages with the children as necessary.
• The Childcare Worker is quick to sense, manage and de-escalate any conflict situation which may arise. Any action taken in this respect is in line with the policies and procedures of Bay View Childcare.
• All issues and concerns relating to the children are proactively communicated to the Registered Manager, Deputy Manager and Shift Leader.
• Risk assessments are carried out for all new activities, as requested.
• Pre-activity assessments are carried out for existing activities to ensure that they are able to operate safely and effectively.
• The Childcare Worker is actively involved in activities with the children, doing things with them, very much as a good parent would.
• The Childcare Worker discharges all of his or her responsibilities as a 'Key Worker' and ensures that all of the children are treated as individuals.
• The Childcare Worker is careful to maintain regular and constructive communication with the family and friends of the children for whom he or she is the 'Key Worker'.
• Click apply now to view the full list of duties on our careers portal.

Bay View is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You must willing to undertake a DBS check at enhanced level if successful for the position.

INDRESMP

Job Title: SEND / SEN Behaviour Support Assistant

Location: Wakefield

Start Date: Immediate Start

Salary: £80 - £100.

• Are you looking for flexible hours where you can pick your own availability?
• Do you have a history of working within a SEND school or care environment?
• Are you passionate about helping students learn and develop new skills?

TeacherActive is thrilled to be working with a number of Schools in the Wakefield and Huddersfield area. helping recruit for temporary and permanent roles, as well as providing day-to-day cover for any sickness or annual leave.

TeacherActive is currently searching for an SEND / SEN Behaviour Support Assistant to provide day-to-day cover for a number of schools across Huddersfield, this means the successful candidate will be working with pupils across multiple Key Stages. The role would be ideal for those who are either wanting part-time roles around their schedule or full-time placements, it would also be ideal for someone who has worked in care and would like to move to the education sector.

The successful SEND / SEN Behaviour Support Assistant will:

• Have a caring approach to working in a classroom environment.
• Have experience working with SEND pupils.
• Have positive and creative approach to working with students.

As an SEND / SEN Behaviour Support Assistant you can expect to receive:

• A dedicated team of consultants available 24/7 to help you with the easy onboarding process.
• Guaranteed Payment Scheme *Terms and Conditions apply*.
• CPD Courses and certificates as part of the My-Progression channel.
• Market leading rates of pay.
• TeacherActive Referral Scheme – Receive up to £100 when you refer a friend *Terms and Conditions apply*.

Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash.

If you are interested in this position, then click ‘APPLY NOW’ and I will be in touch regarding this great opportunity.

EMAIL: Cameron.Lennie@teacheractive.com

CONTACT NUMBER : 0113 331 4945

All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.



Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.



Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.

TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.