Total 1,246 Customer Service job vacancies in Bury St. Edmunds, IP33 1AE

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

Job Advert
Mencap are recruiting for Support Workers in Bury St Edmunds! Both full time and part time on a permanent basis. We also have relief/bank contracts available.
We offer amazing benefits and award winning training to ensure your success within your work.
We prepare the rotas at least 4 weeks in advance so you can still plan your personal and social life!
Your rota'd shifts are typically between the times of 7am and 10pm, and there is also a Sleep in available where you will receive an enhanced flat rate payment of £62.45

What we need is someone that wants to support people who have learning disabilities to live their best lives, and to live life to the full!

What we're looking for:

- A genuine passion for supporting others.
- Excellent communication skills and the ability to build meaningful relationships.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A positive and empathetic attitude towards individuals with learning disabilities.


To find out more information or to apply over the telephone please call Jesse on 01733 873736
*All roles are subject to an enhanced DBS check and suitable references.
*Job ID: 32880

Benefits

- 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options.
- Ongoing training and development opportunities to enhance your skills.
- A supportive and inclusive work environment where your contributions are valued.

*T&C's apply based on contract

About Mencap
Join us at Mencap and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.
Mencap vision is for the UK to be the best place in the world for people with learning disabilities.
If you're ready to embark on a rewarding career that truly makes a difference, apply now!

''

Proud member of the Disability Confident employer scheme

Listed below are the details and the purpose of the job, and what tasks are involved. It is important and advisable to refer to this when submitting your application for the post.

About me and the role

I live in my own home and need support with personal care, activities, preparing meals and housekeeping.

I am looking for a trusted companion to support me to improve my confidence, independence, communication, and general wellbeing while keeping me safe and helping me to enjoy life.

I like visiting country parks and cafes, puzzles, and movies, and see my family regularly.

We are looking for a positive, supportive, and proactive individual with experience of caring for people with additional needs.

The successful candidate will be employed by my sister as my budget holder and care manager and will become part of a small support team. Full training will be given through shadowing existing team members.

Tasks and duties

Food and drink

Preparation of meals / snacks
Working with the client to prepare his own drinks and meals where possible
Managing personal hygiene

Maintain personal care routines including support with washing, changing clothes, shaving and brushing teeth
Support with personal healthcare appointments as needed
Interests and community access

Support to explore different interests both inside and outside the home.
Support to access the local community to enjoy preferred activities
Maintaining the home

Support to ensure the clients home and garden is kept clean and tidy.
Encourage the client to engage in simple household activities to build confidence in this area
General

Develop and maintain routines that the client is comfortable with including day, and night routines.
Follow the client care plan and direction from the team leader.
Gently encourage communication through relationship building
Person specification

Listed below are the skills, competencies and qualities that are essential and desirable for the post.

Essential

Kind, empathetic, and supportive nature
Trustworthy and reliable
Ability to work without supervision
Previous experience in a similar role
Able to communicate effectively in English
Able to work around smoking (outside only)
Desirable

Experience with autism
Days and times of work

The client needs 24-hour support and 9.5 hours of 2:1 care and is supported by a small team to promote relationship building.

Long Day shift: 07:00hrs – 20:15hrs

Short Day shift: 08:00hrs – 17:00hrs

Night Shift: 20:00hrs – 07:15hrs

(Some flexibility around hours possible if needed)

Shifts are agreed with the team leader and generally will rotate depending on team needs / preferences. There is likely to be opportunity to occasionally work more hours if desired. We are looking for a team member who is willing to cover some night shifts.

Terms and conditions

The Annual holiday entitlement will be equivalent to the work which would normally be done during 5.6 consecutive weeks.
The post is subject to the following

A satisfactory enhanced Disclosure & Barring Service (DBS) check, the cost of which will be covered by the employer.
Satisfactory references from two referees are preferrable but not essential.
Completion of a satisfactory probationary period of 6 months.
How to apply

If you wish to apply for this position, please send your CV and a covering letter to SIL.

Or you can complete an online application here: https://www.suffolkindependentliving.org.uk/application-form-1

Please ensure you use the reference 4998

Telephone: 01473 603876

Post - Address:

Suffolk Independent Living, IP City Centre, Unit 21, 1 Bath Street,

Ipswich, Suffolk, IP2 8SD.

Main Duties of the Job: Formulate, implement, and monitor progress of the SUS and CC projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits. Provide administrative and project support to the Speaking Up Safely and Culture Change team. Organise and coordinate meetings, workshops, and events. Assist in the development and implementation of Speaking Up Safely and Culture Change strategies and initiatives. Maintain accurate records and documentation related to Speaking Up Safely and Culture Change projects. Liaise with internal and external stakeholders to ensure effective communication and collaboration.

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

We are looking for an enthusiastic, motivated person to join our team. You will be working alongside our experienced qualified staff which consists of the Falls and Fracture Liaison Service Team Lead, a Physiotherapist, a therapy support worker and a Nurse. We also have a Clerical Officer on the team.

As a Therapy Assistant, you will be required to assist our multidisciplinary team in the delivery of treatment of patients, working in their own homes or in residential settings. You will be working without direct supervision undertaking tasks delegated by qualified staff and will be expected to take an active role in co-ordinating, delivering and evaluating individual patient care. Support will be given by our experienced qualified staff.

An ability to travel to different geographical locations across the Trust footprint in line with service needs is essential, and a full UK driving licence and access to own vehicle would be desirable for this community role.

Please note this is NOT a healthcare assistant/support worker role. This is a therapy based role in the community. Therefore, priority will be given to candidates with previous knowledge and experience in a similar role.

To implement treatment programmes to patients in the community who have been assessed initially by qualified staff in the Falls and Fracture Liaison Service.

To take responsibility for an active caseload under the direction of the qualified therapy staff. This will include the treatment of patients in their own homes, clinics, residential and nursing care settings, working as a lone worker.

Our community services in Bury are a mix of professionals from health, social and voluntary sectors, bringing together the benefits of a joined up approach to health and social care.

The Bury Falls and Fracture Liaison Service are based in the community at Radcliffe Primary Care Centre. We are a small team, providing advice and treatment over the phone or face to face to Bury residents who have fallen or at risk of falls, and provide information and advice on bone health and healthy ageing.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk/


This advert closes on Sunday 1 Dec 2024

Proud member of the Disability Confident employer scheme

Are you committed to maintaining high standards of cleanliness and health & safety? Based at our state-of-the-art Omega Distribution Centre, located at the Omega Business Park just off Junction 8 of the M62, we are now looking for Distribution Centre Cleaners; you’ll play a vital role in ensuring our operational facilities provide a safe and welcoming environment for colleagues and visitors. Reporting to the Cleaning Team Manager, you’ll contribute to the smooth running of our cleaning operations by completing both scheduled and ad hoc cleaning tasks to an exceptional standard.

In this role, you’ll focus on upholding health and safety compliance, replenishing stock levels, and completing all mandatory training. Your attention to detail and proactive approach will ensure that all cleaning activities meet our rigorous standards, supporting the efficiency and functionality of our distribution centre.

Working as part of the wider cleaning team, you’ll collaborate with various departments across the site, including Warehouse Operations, Transport, and Maintenance, to deliver a seamless and effective service.

Package

• £11.88 per hour
• Day Shift
• 37.50 hours per week
  • 7.50 hour shifts (plus 30 min unpaid break)
• 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years' service
• Contributable Company pension scheme

Employee benefits:

• MyHB employee benefits platform with access to:
  • Retail and leisure discounts plus hundreds more
  • Free Financial Advice
  • Bank your savings into an ISA
  • 24/7 confidential counselling and advice line
  • Low cost voluntary insured health plans
• Onsite subsidised Health and Fitness Centre
• Onsite canteen
• 10% store discount
• Access to social and sporting events
• Free car parking
• Death in Service Benefit (subject to 12 months complete service)
• Long Service recognition scheme

Job Overview

• Scheduled Cleaning: Complete all allocated cleaning activities to meet the required standards.
• Ad-Hoc Requests: Respond promptly to unplanned cleaning tasks as needed.
• Health and Safety Compliance: Perform equipment checks and adhere to all safe systems of work policies.
• Training: Complete all mandatory and refresher training to ensure competency.
• Stock Management: Replenish cleaning stock to maintain required levels.
• Documentation: Accurately record information in compliance with company policies.
• Team Support: Provide assistance across the cleaning function in line with business needs.

Minimum Criteria To Apply

• Experience in a fast-paced environment, such as warehousing or hospitality, is desirable.
• Strong organisational skills with the ability to prioritise workload.
• Effective communication skills and a team-oriented approach.
• Proactive problem-solving skills with a willingness to learn and develop.
• Commitment to upholding high health and safety standards.

About The Company

TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.

Having started 45 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 580 stores we have over 5 million customers each week.

With plans to increase our store portfolio to 1,000 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way!

Post Title: Temporary Pastoral Support Administrator (Maternity Cover)

School: The Elton High School

Start Date: 1 January 2025 31 December 2025
(End Date is Approximate Depending on Maternity Return Date)

Salary: Grade 7, Points 7 to 11, currently £25,584 - £27,269 FTE (actual pro-rata salary £22,570 - £24,056)

Hours: 37 hours per week, term time only + 5 days during periods of school
closure

The Elton High School are looking to appoint a temporary maternity leave cover for the post of Pastoral Support Administrator.

The role will involve providing efficient and effective administrative support and pastoral care as an integral member of the pastoral support team. The post holder will be responsible for administration relating to suspensions, detentions, rewards and school trips, in addition to attending professional meetings to take minutes. The role would be ideally suited to someone wanting to develop/further a career in office administration.

The Elton High School is a significantly oversubscribed School where the students are a real strength; visitors regularly comment on the calm and purposeful working atmosphere throughout the school and the school has a history of high achievement amongst the students.

The school has excellent transport links with the M60, M61, M62 and M66 Motorways crisscrossing the area plus the Metrolink Light Rapid Transit system with a fast and frequent service from Bury centre through Manchester city centre to East Didsbury.

This School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Appointment is subject to a satisfactory enhanced disclosure from the DBS.

Further details, job description, and application form are available on the school’s website. Applications to be returned to Joanna Filkins, School Business Manager, by 10.00am on Monday 2nd December 2024.

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An exciting opportunity has arisen for a committed, competent and passionate Clinical Lead to join the Mid Mersey Crisis Resolution Home Treatment Team. Covering the boroughs of Halton, Warrington. Knowsley & St Helens.


Responsibilities:

Ensure the delivery of quality care

Build/maintain the positive reputation of the team/service

To work alongside staff to support, feedback and develop their clinical skills and experience;

To provide Clinical Leadership and direction working towards continually developing the service and improving standards

Work to NMC and CQC guidelines and regulations;

Supporting the training and development of the staff;

Maintain accurate records;

Responsibility to complete quality audits within the team.

Clinical supervision skills.

Expertise in clinical assessment and decision making.

The ability to work autonomously as well as part of a team.

Complete, review and present RADAR & 72 hour reviews as required.

Complete, review and share learning od clinical audits both with senior leadership team and CRHT

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

MANAGERIAL

Provide effective leadership to the team.

Work closely with their collages across the mental health care division

Formulate and implement local clinical and operational practices and procedures as appropriate.

Ensure the effective deployment of staff and other resources to deliver the required service and the agreed standards. This would involve the review and management of rotas and deployment of staff.

Participate in the recruitment and selection process in accordance with Trust policy.

Ensure effective induction of staff in accordance with Trust policy.

Ensure exit interviews are offered to staff on leaving the organisation/ moving teams within the Trust.

Manage and co-ordinate all services delivered to the service user within the clinical area, optimising all available resources.

Ensure the implementation, monitoring and updating of an operational policy / pathways and philosophy for the clinical area.

Ensure the principles of Clinical Governance are incorporated in service delivery by maintaining a high quality service based on agreed clinical standards.

Ensure that service users are cared for within the confines of their respective Mental Health Act status and adhere to the requirements of the MHA 1983 and the corresponding Code of Practice.

Ensure that Trust policies and procedures are understood and adhered to by all staff within their scope of responsibility.

Develop local protocols involving team members and acute trust to ensure a high standard of service delivery is achieved and maintained.

Lead and ensure staff participation in the formulation of new ideas/ suggestions to improve service user care and service delivery.

Lead on and participate in the performance monitoring of services in accordance with national and local targets.

Provide statistical information on workforce and service user activity as required.

Assist in the maintenance and updating of the team’s equipment inventories and services schedules. Ensure regular servicing, maintenance, repair or replacement as required adhering to Health & Safety, COSHH and Medical Devices Agency regulations.

Ensure effective processes of communication are established, maintained and regularly evaluated within designated team.

Maintain and monitor a framework for risk management and Health and Safety that ensures timely and effective planning and appropriate actions.

Investigate complaints and incidents in accordance with Trust policy.

Undertake Serious Untoward Incident investigations/reviews as required.

Ensure that all staff are regularly updated and have knowledge of all emergency procedures.

Active participation in multidisciplinary decision-making process regarding patient care in the capacity of an autonomous clinician.

CLINICAL

To lead the development of the Service and ensure a high level of clinical leadership within the given area of expertise to other staff within the Service.

To provide a specialist liaison mental health screening assessment, including risk assessment and differential diagnosis, using diagnostic criteria, assessment tools and rating scales.

Independently assess, plan and identify mental health needs, facilitate appropriate care and treatment.

Non-Medical Prescribing: Registered practitioners who are Non-Medical Prescribers are accountable for their prescribing activities by ensuring they are aware of their professional accountability and any restrictions or special considerations in their prescribing practice. Qualified Non-Medical Prescribers must register their qualification with their Professional Body and with the Trust Database in accordance with the Trust Non-Medical Prescribing procedure. Supplementary prescribers must work within Clinical Management Plans in close association with a medical practitioner.

To acting in a consultative capacity as a specialist mental health clinician within the general hospital setting and team, to include advice on medication and contributing to diagnosis.

Supporting the development of a skilled and flexible workforce, supporting junior staff to achieve their full potential in line with the Liaison Competency and Nursing career framework.

Take an active role in education in line with key performance indicators

To develop and maintain partnership working with a wide range of statutory and voluntary agencies.

Effective and autonomous management of clinical caseload.

Making unsupervised decisions in respect of patient’s clinical priority and the suitability for inclusion into and discharge from specialist mental health services.

To act in accordance with infection control policies of the Trust due to frequent exposure to and contact with infectious conditions and substances.

Advise on manual transferring, mobilising and transporting of patients.

Give/receive regular clinical supervision as per Trust policy.

COMMUNICATION AND ORGANISATIONAL

To engage in a high level of communication with Senior Management – both in the Trust and services in the community.

The post holder will be pivotal in ensuring the co-ordination of multiple services to ensure discharges are appropriate and facilitated in a timely manner, and will be organise, manage and develop comprehensive discharge plans with community services.

To deal effectively with issues which are frequently confrontational and complex requiring the use of skills in sensitivity, diplomacy and negotiation.

Adapt communication to take account of others’ culture, background and preferred way of communicating.

Provide feedback to others on their communication where appropriate shares and engages thinking with others.

Maintain the highest standards of integrity when communicating with patients and the wider public

EDUCATION AND DEVELOPMENT

Organise and undertake ward based teaching where appropriate ensuring that the environment is suitable for student nurse placements.

Lead and support the implementation of evidence based practice in line with current research.

Work closely with Education Facilitator to assist skills acquisition and facilitate workforce planning and development.

Coordinate preceptorship and mentorship for all staff including those in training.

Demonstrate the acquisition and application of knowledge in line with current research and evidence-based practice.

Undertake appropriate continuing professional development.

Promote a positive learning environment by contributing to teaching, training and supervision of junior staff and learners within the organisation.

Provide evidence to support development around the Trust Appraisal system which may include the KSF or other competency profiles.

Design and deliver an ongoing programme of formal mental health education in conjunction with post graduate teaching department to all professional staff within the acute hospital setting.

Provide regular service awareness sessions for staff across hospital settings.

Provide evidence to support development around the Trust appraisal system which includes KSF.

Participate in regular supervision, engage in reflective practice and be committed to continued development.

Develop own skills and knowledge and contribute to the development of others.

SERVICE DEVELOPMENT

To develop, implement and review liaison service operational policies.

To ensure both Trusts receive outcome monitoring data.

To establish implement and review patient care pathways/protocols and practice guidelines.

To develop competencies in self and which safeguard practice and effectiveness of role.

Effectively manage allocated/available resources.

To complete six monthly statistical review of service activity and report to service manager.

Contribute to strategic forums as directed.

RESEARCH AUDIT

Ensure staff awareness of Clinical and Corporate Governance and the need for research-based practice.

Undertake and participate in appropriate audit, quality assurance programmes and research as directed.


This advert closes on Thursday 28 Nov 2024

Search Consultancy are currently recruiting for Mental Health Support Workers to join our ever expanding Bank Hours team within the Lytham St Anne's area. We are looking for individuals who have worked in mental health settings and have experience supporting individuals with a variety of mental health needs. We are currently operating a fast track recruitment process with next day interviews available and free DBS checks.

We are recruiting Support Workers on a temporary / ad hoc basis to work in various private healthcare settings, supporting service users with mental health illness's and learning difficulties.

The suitable candidates will:

* Have worked a minimum of 6 months recent experience in a healthcare setting.

* Have a flexible approach towards work.

* Be able to travel via own or public transport in local and surrounding areas to your home.

What we offer:
* Free DBS check (Limited time only)
* Free specialist training programmes.
* 100% Flexible working hours to fit around any lifestyle.
* Experience in a variety of high quality Hospitals and units.
* Competitive rates of pay.

You will need to have a minimum of three months recent UK experience working within a healthcare environment in a similar capacity. Shortlisted applicants will be required to attend an video interview.

All positions are subject to an enhanced DBS check and we require a minimum of two satisfactory employment references. Although shifts are offered on an ad hoc basis, work is constantly ongoing. (AGY)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

An opportunity has arisen for a responsible Administrator to provide comprehensive and effective administrative support to enable the delivery of this service. The post holder will work within the Administration Team, alongside Specialist Screening Practitioners and Screening Endoscopists.

The NCA/Pennine Bowel Cancer Screening Programme currently provides Screening to people aged between 54-74yrs, that are registered with a GP.

Screening plays a key role in supporting health, including early diagnosis, effective treatment packages and lives being saved.

Consulting with external supporting departments: Endoscopy, Hub, Histopathology, Radiology, Medical Records and Interpreters, to ensure that all Participants receive a positive experience and professional service.

In return, the post holder will join a vibrant & dedicated team. They will be provided with an induction/training plan, they will attend regular team and 1:1 meetings, plus have support with their own personal development plan.

The postholder will be responsible for the provision of a full and effective administrative support service to the Screening Centre.

They will be expected to arrange and plan their own work on a day-to-day basis, within the overall demands and priorities of the Centre.

They will review working practices to support the daily operational running of the service and maintain/ promote effective communication

The general administrative duties will include:
• First point of call for all telephone queries
• Booking appointments/procedures/interpreters
• Creation of care plans
• Tracking histology and other aspects of the Participant pathway
• Management of internal diaries
• Stock control and ordering of office supplies/other consumable requirements
• Photocopying & scanning
• Note taking/minutes
• Administrative support of Audits
• Adherence to the standards of the Trust and the Screening Centre
• To undertake any other duties as appropriate to the nature and grade of the post

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk


This advert closes on Thursday 28 Nov 2024

Proud member of the Disability Confident employer scheme

Job Advert

This is a permanent, onsite position



Torus is seeking an experienced and dedicated Extra Care Scheme Manager to join our team at Foundry Wharf, a purpose-built Extra
Care Scheme designed to support independent living for people aged 55 and over. In this vital role, you will lead the delivery of
high-quality housing management, housing support, and facilities management services, ensuring the scheme operates smoothly and
effectively.



Working collaboratively with an onsite care provider and other key stakeholders, you’ll take full responsibility for the
operational management and quality of services, supporting residents’ independence and enabling them to engage actively in
community activities. This role is essential in providing a flexible, empowering, and customer-focused environment that meets the
unique needs of each resident.



Responsibilities:

* Lead on a case management approach and to prioritise team members work load and provide statistical information relating to
performance, outcomes and ensuring that comprehensive records are maintained.
* Coordinate tenancy, letting and housing management services.
* Lead on the management of the allocation and letting of properties in accordance with the local authority’s lettings and
allocations policy to maintain a balanced community.
* Undertake sign-ups with new residents ensuring they understand their tenancy conditions.
* As part of the induction, ensure new residents can manage the safety and security of their accommodation successfully including
carrying out an inspection of the property.
* Facilitate monthly resident meetings and annual service charge meetings where required.
* Investigate and deal with breaches of tenancies and incidents of neighbour nuisance.
* Manage low level complaints received in accordance with the Groups complaints policy, escalating to Extra care Network Manager
were required.
* Co-ordinate services provided by other contractors and sub-contractors including repairs and maintenance.
* To ensure residents are offered opportunities to maintain and develop new skills by participating in a range of stimulating
health and wellbeing activities both on the scheme and in the wider community.



Skills & Experience:

* HND/Degree/Management qualification to level 3 or appropriate experience and training.
* Housing/Social Care Qualification or Membership of CIOH or Registered Managers Qualification.
* GCSE English and Maths grade C or to an equivalent standard.
* Experience of working in the housing and or social sector.
* Experience of working with older and or vulnerable people within a housing or social care environment.
* Understanding of the social, physical, and mental health needs of an aging population and the ability to promote their general
wellbeing and quality of life.
* Track record of completing assessments and developing support plans with targets and outcomes for clients.
* Track record of managing a case load multi agency working.
* Experience of crisis management, risk minimisation and of making decisions in difficult situations.
* Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
* Experience of providing budgeting advice and budget planning with clients.
* Demonstrate a commitment to E&D in the workplace and in the delivery of services to customers in the scheme.
* Demonstrate a commitment to H&S to ensure safe operations and environment for staff and customers.
* Ability to use a range of ICT software packages and systems.




Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview.



Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s



Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme