Total 17 Customer Service job vacancies in Columbus, Ohio

Major Duties:

• Timekeeper for all of EMS
• Utilizing various information technology (IT) formats and computer applications,
• Planning and coordinating a variety of general office support services, such as requisition, purchase, storage, and maintenance of stock levels, installation, repair, maintenance and disposal of office equipment, preparation of UPS packages, completing media duplication requests, etc.
• Data collection and management
• Establishing and maintaining databases
• Assisting with preparation and presentations for meetings and functions,
• Supports Service functions in the execution of Fiscal Year End activities in financial management functions,
• Provide tracking information and assists management and program managers in the budget
• Scheduling ergonomics assessments and distributing the equipment.
• Purchasing equipment, maintaining contracts.
• Performing regional and local trend analysis and other related studies
• Other related tasks as assigned.

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Timekeeper for all of EMS
• Utilizing various information technology (IT) formats and computer applications,
• Planning and coordinating a variety of general office support services, such as requisition, purchase, storage, and maintenance of stock levels, installation, repair, maintenance and disposal of office equipment, preparation of UPS packages, completing media duplication requests, etc.
• Data collection and management
• Establishing and maintaining databases
• Assisting with preparation and presentations for meetings and functions,
• Supports Service functions in the execution of Fiscal Year End activities in financial management functions,
• Provide tracking information and assists management and program managers in the budget
• Scheduling ergonomics assessments and distributing the equipment.
• Purchasing equipment, maintaining contracts.
• Performing regional and local trend analysis and other related studies
• Other related tasks as assigned.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Executive Director Case Advocacy (EDCA), Area 4

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

• Evaluates computer hardware and software with regard to its selection or utilization or designs systems and software for accomplishment of work through computer technology.
• Performs server and desktop installation, and basic cabling; in addition to systems administration of laptops, desktop and server systems connected to local and wide area networks.
• Responsible for evaluation, selection, installation, acceptance testing, modification, maintenance, vendor liaison, training, distribution, customer support and general trouble shooting.
• Consults with customers, analyze their needs, and ensure their participation in the development of IT solutions.

Major Duties:

• Maintains accountability and security of patients' effects, patient clothing, indigent supplies, linen and uniforms. Incumbent must also be able to use and maintain all sanitation equipment and chemicals in the cleaning process.
• Gives written and oral instructions to subordinate employees and work leaders, handles all types of emergency situations, including winter weather and other potentially severe weather preparedness, emergency responses, pandemic outbreaks, and integrated pest management concerns.
• Plans and schedules short and long range work assignments, analyzes work schedules, determines manpower requirements, materials, methods, procedures and equipment required to accomplish various objectives within the Medical Center.
• Sets priorities and deadlines to facilitate the ease of operations, yet maintains flexibility and adaptability to meet emergent and changing situations and provides information and advice to his/her superior(s) on work accomplishments through written and oral reports.
• Plans a training schedule that meets the needs of the housekeeping workforce and meets all requirements on training, and maintains an inspection and quality control program to point out necessary project work to include identifying, scheduling, and administering projects for intensive floor care, carpet care, and restroom tile floor scrubbing quarterly, semi-annually, and annually.
• Assigns and directs the work, methods, and procedures to his/her subordinates, defines the standards of quality to be met, instructs subordinates on difficult work operations, and reviews the work while in progress and after completion, and changes work plans, work assignments, and methods as necessary to reduce or control costs and to accomplish the work of the unit as effectively as possible.
• Determines the equipment, material, and maintenance required for a variety of floor and wall finishes, assures that equipment or supplies are ordered and delivered to the work site so that work and projects are not delayed, and maintains a balanced work load and coordinates work schedules with personnel or other services when affected and makes sure the safety of customers is not compromised.
• Assists in planning and conducting a training and safety program, and maintains proper records of quality control inspections and action plans.
• Maintains a proper leave program for his/her staff, is responsible for recommending promotions, disciplinary actions, and all other personnel actions in accordance with policies, Equal Employment Opportunity, and The Union Master Agreement, and is also responsible for keeping written records for his/her areas, and is also responsible for interviewing and selecting new employees for the Housekeeping and Linen Department, maintains all records necessary for accountability and statistical records for preparation of reports, maintains linen, uniform and supply inventory records and uses these records to recommend purchases of employee uniforms, indigent clothing or supplies, marking and mending supplies, etc.
• Identifies problem areas in the administration of the Linen/Uniform Patient Assistance Program, recommends and assists in conducting linen usage reviews, linen inventories, and ward quota revisions, and identifies and recommends corrective action in the problem areas.
• Responsible for the direct supervision of 15-20 Wage Grade-2 Housekeeping Aids, 4-5 Wage Grade-2 Linen Management Specialists, 2-3 Wage Grade-3 Housekeeping Aids, 1 Housekeeping Aid Work Leader Grade-2, and up to 6 Compensated Work Therapy (CWT) workers.
• Other duties as assigned

The Cincinnati VA Medical Center (CVAMC) is a two-division campus located in Cincinnati, OH and Fort Thomas, KY serving 15 counties in Southwest OH, Northern Kentucky, and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue, KY; Florence, KY; Lawrenceburg, IN; Hamilton, OH; Clermont County, OH, and Georgetown, OH. The CVAMC also supports two off main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division.

The mission of the Caregiver Support Program is to promote the health and well-being of family caregivers who care for our nation's Veterans, through education, resources, support, and services. Under the VA MISSION Act, VA is significantly expanding services and supports provided to family caregivers of Veterans of all eras.


Other duties and responsibilities include but are not limited to the following:

• Provides specialized consultation on the administrative and clinical considerations of the CSP as referenced in VHA Directive 1152 (1).
• Provide education and training, respite care, mental health services, beneficiary travel (to attend required caregiver training and for an eligible Veteran's medical appointments), a monthly stipend payment, and access to health care (if qualified) through the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) as set forth in VHA Directive 1152 (1).
• Will be assigned to work independently with multiple VA healthcare services and with community agencies, leaders and organizations with no access to direct clinical supervision.
• Assess a Veteran's functional needs, including the need for personal care services using standardized assessments--which will assist the Centralized Eligibility and Appeal Teams (CEAT) in determining eligibility.
• Assess Veterans needs for personal care services, particularly Activities of Daily Living (ADLs), supervision, protection or instruction, working closely with the CSP Manager and/or designee(s), to complete Veteran functional assessments and re-assessments. The incumbent will also assist other program staff in providing clinical services, completing notes and gathering/monitoring data related to the day-to-day functioning and evaluation of the program.
• Conducts initial home assessments as part of the application or reassessment process for the Program of Comprehensive Assistance for Family Caregivers. The purpose of these home visits is to assess for functional and mobility needs and safety as well as to assess need for personal care services using standardized assessments--which will assist the CEAT in determining eligibility.
• Assists in the day-to-day operations of the CSP specific to his/her area of assignment and ensures compliance and collaboration with local facility and the VA Central Office CSP initiatives.
• Participates in face-to-face or virtual contact with the caregiver and Veteran to assess function and the need for personal care services, and as needed, the development and application of directed clinical treatment interventions.
• Utilizes and assists in maintaining a data monitoring system to measure the efficacy of the program and assists in collecting and analyzing local data for reports. Evaluates program progress and outcomes and utilizes data to continuously modify and improve the program, processes, and use of a standardized assessment instrument.
• Advises and collaborates with interdisciplinary teams throughout the medical center on caregiver issues. Creates educational tools, develops programs and implements training focused on specific caregiver needs/issues. Provides education and in-­service training to VAMC employees, Veterans, families and caregivers.
• Provides ongoing consultation and support to colleagues regarding caregiver support. Develops and facilitates caregiver support groups (face-to-face or virtual) and educational programs.
• Serves as a consultant for navigating the complex processes caregivers, Veterans, and families encounter when interacting with government and community agencies.
• Collaborates with the VA Patient Aligned Care Team (PACT), mental health, and geriatric primary care clinicians to provide Veteran and staff education on caregiver issues and to obtain input on Veteran's functional needs. Coordination will include chart review, case consultation, in-person, phone or electronic communication, and training of patient aligned care team clinical social work staff.
• Responds to inquiries from the Centralized Eligibility and Appeals Team and will be responsible for tracking and processing applications, wellness contacts and annual assessments.

• Collects and identifies fishes and measures physical and chemical variables in streams and rivers.
• Uses, calibrates, and maintains specialized equipment used to sample fishes and measure physical and chemical variables in streams and rivers.
• Assists with adapting, modifying, or developing field and laboratory protocols.
• Tabulates, summarizes, and statistically analyzes data.

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Monitors and creates work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
• Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work.
• Certifies accurate and timely scheduling of appointments.
• Distributes and balances workload and creates and maintains employee work schedules.
• Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Ensures all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
• Participates in the daily teamlet huddles and weekly team meetings.
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.
• Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
• Ensuring the clinic setup is closely monitored to effectively support the needs of the clinic and providing the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record.
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community)and bringing to the attention of the provider.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
• Performs other duties as assigned

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Monitors and creates work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
• Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work.
• Certifies accurate and timely scheduling of appointments.
• Distributes and balances workload and creates and maintains employee work schedules.
• Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Ensures all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
• Participates in the daily teamlet huddles and weekly team meetings.
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.
• Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
• Ensuring the clinic setup is closely monitored to effectively support the needs of the clinic and providing the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record.
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community)and bringing to the attention of the provider.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
• Performs other duties as assigned

• Duty 1: Serves as the branch administrative support specialist for the assigned branch and section leader(s). Focuses on tasks, prepares a wide variety of recurring and nonrecurring correspondences, reports, and other documents from information obtained from the staff, files, and other sources.

• Duty 2: Serves as the unit administrative support specialist for all government related responsibilities. Serves as the ATAAPS Customer Service Representative (CSR), Timekeeper, Defense Civilian Payroll System (DCPS) and Forms & Account Management Service (FAMS) Monitor.

• Duty 3: Performs other administrative work in support of the office/organization including meeting support, special event planning, and program reviews. Independently creates meeting minutes and follows-up on action items/commitments made during meetings and conferences by Division leadership and staff members.

• Duty 4: Provides Administrative and Records Management. Develops, establishes, updates, and maintains office procedures and standard processes, including electronic records management and document libraries ensuring effective and efficient operation of the office.

• Duty 5: Serves as the primary unit Activity Distribution Office (ADO) and Defense Travel System (DTS) Representative. Reviews and processes incoming and outgoing mail, correspondence, publications, regulations and directives associated.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.


As a Mission Support Specialist your typical work assignments may include:

• Performing administrative support services, to include Records Management, Privacy Act, official mail control, postal management, forms management, correspondence management, reports control, record keeping, etc.
• Performing human resources liaison services support, such as preparing requests for personnel actions.
• Managing division fleet services, including vehicles timely maintenance, service, repairs, supplement equipment, and documentation.
• Responsible for the Division's personal property management, logistics, and inspections and internal controls functions.
• Performing functions related to the Division Task Force Officer (TFO) program.

• Provide managers with objectively based information for making decisions on the administrative and programmatic aspects of organization operations and management.
• Develop, analyze, and provide financial management information for the supported organization.
• Monitor fiscal integrity and accuracy of monthly accounting data.
• Conduct studies of a limited scope on such things as the supported organization’s budget, financial, administrative functions to improve and simplify processes and maximize resource utilization.
• Develop data to justify new or modified projects related to facilities, security, safety or other administrative area for the purpose of determining the best solution and funding justification.

1. Carries out the family support portion of the installation EFMP, independently performing a variety of complex assignments involving identifying family needs, assessing the availability of assistance locally, identifying gaps in available services, providing tailored information, and coordinating, developing, advocating, and obtaining a variety of resources and services for military personnel (and civilians selected for certain positions) with family members who present with a wide range of physical, developmental, emotional, and/or intellectual challenges/limitations.
2. Interviews families to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, and provide tailored guidance regarding accessing services that are not standard across the AF due to the individual local and state regulations, laws, and compliance for the location where the installation is located; and provide general support in navigating the local system.
3. Researches and analyzes trends impacting families with special needs, identifies needs that are not being met for planning and assessment purposes, and reports and shares findings with leadership, management, and action groups. Develops/uses self-assessment, community-assessment, and various tools to identify trends and organizational and individual needs.
4. Develops, updates, and maintains installation EFMP education, outreach, and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families, and distinguished visitors.

• Explains procedures and problems and takes corrective actions as necessary to ensure the accuracy and propriety of transactions and records.
• Researches minor problems covering all aspects of processing technical accounting data, compiles, analyzes, and summarizes data from systems, documents, and reports.
• Responds to questions from customers or co-workers regarding accounting data, discrepancies, and procedures.
• Periodically screens files for accuracy and compatibility. Receives extracts, records and balances data in automated systems.
• Enters data into the applicable system(s); compares transactions entered to those intended and corrects invalid/incorrect entries.
• Performs duties for the full range of accounts and types of transactions that support validating, monitoring, controlling, and maintaining accounting transactions and accounting records/ledgers for multiple accounts.

• Serves as a Supervisory Customer Service Representative in a Customer Care Center.
• Plans work to be accomplished by subordinates, sets and adjusts priorities and prepares schedules for completion of work.
• Monitors the quality of customer service and information being provided through observation and monitoring of telephone calls.
• Develops employee performance standards and makes formal and informal appraisals of work giving advice, counsel and/or instructions to employees as required.
• Investigates the most complex or sensitive customer inquiries referred by subordinate employees when issues cannot be resolved.
• Provides interpretation of pay regulations and procedures to subordinates and mediates between customers and Contact Representatives when customers question the resolution of inquiries.
• For vacancies filled at less than the full performance level of the position, duties will be developmental in nature.