Total 152 Customer Service job vacancies in Crewe, CW1 6HY

Job Title: Care Assistant - Bank

Location: Nantwich St Josephs Way, Nantwich, CW5 6LZ

Salary range: £12ph

Contract: Bank

Shift Pattern: Day & Night Shifts Available

We make health happen

Here at Bupa we support those when they need it the most and our Richmond Villages provides luxury retirement living.

Richmond Villages offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class service. We deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships.

This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.



You'll help us make health happen by:

• Assisting residents with a high standard of clinical, social and emotional care. Recognising and meeting the specific needs of residents
• Supporting residents with a wide range of differing requirements from companionship to personal care
• Being part of a team supporting the nurse or senior care assistant in monitoring our residents and reporting changes
• Communicating with residents' families, friends and other healthcare professionals

Because we care for vulnerable people, we'll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).



Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

· Free meal on every shift

· Paid breaks

· Personal Energy is Bupa's own resilience and wellbeing programme focused on helping you take good care of the important things in your life to maintain your own personal wellbeing.

· Be Well health assessments. You and your family have access to a preferential rate on health assessments

· Discount at selected Bupa Dental practices

· RAC breakdown discount.

· Be You Network. At Bupa we celebrate diversity, welcoming everyone from all backgrounds.

· Flu vaccinations and eye test contributions

· Menopause Plan: 10% discount on the Bupa Menopause Plan

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Treatment & Recovery Centres.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

About you…

There are a few things that we look for in all of our support workers; we would need you to…

• be a good communicator (verbally and in writing)
• be patient, confident and enthusiastic about caring for others
• be able to use your own initiative
• be able to work as part of a team
• have flexibility to work a varied shift pattern to provide 24-hour support
• share our AFG values

We don’t ask for any other relevant training or a previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay - our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

More about this vacancy...
We asked the Team Leader to tell us more about this role and the amazing person that we need to work here.

Where is this vacancy based?
This vacancy is based in Crewe.

Who do you support?
We support two gentleman who like a busy and active lifestyle, both enjoy long walks in the country side and visiting beaches and trails.

Both gentlemen have learning disabilities, autism, along with polydipsia and Pica needs.

Both gentlemen are nonverbal and communicate through the use of pictures and gestures.

Support with personal hygiene routines along with shaving and dressing is required.

Where do they live?
This is a large property with 4 bedrooms however at the moment only two gentleman live here.

This is local to Crewe just a short walk from local shops and local amenities. The property is a short drive away from Nantwich Town Centre.

What would a typical shift be like?
At the start of the shift, you are required to support with personal care routines and with breakfast.

One gentleman requires patience and gentle prompts with eating before completing laundry and cleaning tasks.

Both gents the enjoy the day engaging in activities of their choice, occasionally together as a house but mostly individually.

One gentleman requires 2-1 support when in the community due to pica and behaviors.

Once the days activities are completed, the gents like to relax in their lounge or activity room and watch tv or engage in a jig saw.

You will make the tea while being helped by the other gentleman supported if he wishes to take part and then hand over to the sleep-in shift.

What activities do the people that we support at this property like to do?
The gentlemen are very active, enjoying long walks along the trails/salt lines or visiting the sea side.

Both enjoy drives in the car and meals out to the pub for a pint or the local disco.

Both have good relationships with family so they also visit regularly. One individual enjoys baking activities while the other enjoys jigsaws and playing catch.

Are there any skills or interests that a candidate could have that would be great to use to support this service?
Organisational skills, patience and empathy.

Basic cooking skills and if you can bake, the gents would be pleased.

We have mobility cars so ideally we would like someone who can drive.

What is the team here or is it lone-working?
You will be part of a team who will hep you to settle in and learn new skills.

You will work as a team during the day and on occasion lone work, the sleep-in shift during the night is lone working.

What are your shift patterns?
7:00am-22:00pm 7:00am-14:30pm 14:30pm-22:00pm 9:00am-17:00 12:00pm-16:00pm sleep in is 22:00-7:00am

We hope this has given you more insight into this role and we hope to see your application soon.

Please note our Support Workers are contracted by area therefore flexibility is essential to work in other services where required.

Proud member of the Disability Confident employer scheme

Customer Team Leader
Location: The Co-operative Food, Unit 1, Crewe, CW1 5NP
Pay: £13.32 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: 5 varied shifts over 7 days including early mornings (5:30am), afternoons, late evenings (11:15pm) and weekends, to be discussed at interview



Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.

Proud member of the Disability Confident employer scheme

***NEW SERVICE***

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Crewe. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

A Blue Chip Global Insurance Business has an opening for a motivated individual to come and join their growing sales team in the heart of Manchester.

You will be focusing on specific insurance risks such as liability insurance, including professional indemnity, public liability and employers' liability, covering the specific risks of a particular sector. You will be assisting commercial insurance needs of major businesses, SMEs, professionals and sole traders.

Some Key duties/tasks include:

• Making outbound calls to customers - dealing with quotes not yet purchased (no cold calling).
• Re-engaging lapsed customers from previous years and renewal chasers with a view to converting these into business
• Taking inbound calls from new and existing customers
• Handling quote referrals as required within underwriting authority (new business and renewal)
• Handling mid-term adjustments and issuing renewal invitations

We are looking to speak to individuals from either an insurance or customer service background that have experience of working to sales or retention targets and the ability to identify cross sell opportunities (however this is not mandatory).

In return, you will receive a competitive salary & benefits as well as the potential of earning a £1000 bonus each month. A successful candidate with the right attributes and performance can also look forward to progression and development if they have ambitions to do so.

The role will be office based in Manchester City Centre.

Proud member of the Disability Confident employer scheme

Customer Service Advisor

Location: Crewe

Salary: up to £26k

Hours: Monday to Friday (office hours)

Acorn by Synergie is pleased to offer an exciting opportunity for an enthusiastic and committed Customer Service Advisor to become part of a thriving business in Crewe.

As a Customer Service Advisor, your role is to ensure an outstanding and positive customer experience. You will play a pivotal role in customer interactions, addressing enquiries, resolving concerns, and providing accurate information regarding services.

Duties will include:

• Respond promptly and professionally to customer enquiries via telephone, email, and live chat.
• Provide accurate information about products and services to customers.
• Assist customers in resolving issues, complaints, and concerns effectively.
• Maintain thorough knowledge of company policies, procedures, and product offerings.
• Collaborate with various departments to meet customer needs and improve overall satisfaction.
• Keep detailed records of customer interactions.

Skills and experience:

• Previous experience in customer service or similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer concerns.
• Ability to work efficiently in a busy environment.
• Proficient computer skills
• Positive attitude and a commitment to delivering exceptional customer service.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme