Total 26 Customer Service job vacancies in Crewe, Cw1 6QX

Deputy Manager Clinical

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. This is a great opportunity for a passionate and hands on nurse to join the home as a clinical deputy manager.

The ideal colleague will be a personable and hands on nurse who is passionate about delivering best practice and be someone who is looking to join a hardworking and friendly team. At you can expect the best quality care combined with a warm welcome from the team.

What you’ll do

Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Walk rounds
Look after all our residents alongside the team and offer personalised centred care.



Where you’ll work

We aim to be innovative in everything we do and are always looking for new ideas to bring into the home.
Our home provides residential, respite and nursing care for older people, including individuals with Alzheimer’s and other forms of dementia
Our friendly, dedicated team makes sure that each resident feels settled and that their loved ones feel welcome at all times. We support everyone to carry on doing the things that are important to them, so that they can stay as active and independent as possible.
We offer residents lots of choices and always involve them in decisions about their care. And all of our activities are based around residents’ own interests and abilities.



Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.
You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.



Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.
Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 120 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people

What we offer

Opportunities to progress through our personalised career paths into more senior and management roles
Revalidation support
Comprehensive clinical training programme
Competitive refer a friend scheme of up to £1000 depending on role
Cycle to work scheme
Free DBS
Free uniform
Thousands of online and in-store discounts across big known retailers enabling our colleagues to make big savings on every day shopping such as holidays, supermarkets and travel.
Employee Assistance Programme – Immediate access to a confidential telephone counselling and legal information service which operates 24 hours a day, 365 days a year to include support such as financial and family concerns

#ClinicalRoleCareUK

JOB PURPOSE
As our International Trade Support Executive, you will bridge the gap between MSC Cruises and our Travel Agent partners. Based in the UK, assisting our partners in Scandinavia, South Africa, Australia and New Zealand, this role would suit someone confident building relationships with our partners to provide a first-class support service.

This role will provide the practical, administrative duties to underpin our dedicated Sales team and ensure our partners are suitably equipped to deliver the best service to our existing or potential customers.

KEY ACCOUNTABILITIES
•Creates Trade Partner toolkits for brand campaigns and new promotions to drive sales

•Provides a personalised service to our Trade partners to support with queries about itineraries or product

•Creates Travel Agent window cards

•Builds and maintains professional relationships with internal and external stakeholders

•Liaises with internal teams, such as Revenue and Product, Marketing, Reservations etc.

•Liaises with Trade Support Manager (UK), as well as other functions across the allocated areas to ensure understanding of each markets needs and requirements

QUALIFICATIONS (skills, competencies, experience)
•Confident using Microsoft Office systems, in particular Word and PowerPoint

•Fluent in English, both spoken and written

•Fluency/understanding of Germanic languages such as Swedish, Danish or Norwegian would be beneficial

•Experience of working in the travel/tourism industry would be preferred

•Strong organisational and planning skills

•Creative thinking and problem-solving skills

VISA REQUIREMENTS (if any)
•Full right to work in the UK, with the ability travel domestically and internationally



In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.

About the Support Worker role:

Hourly Rate; £13.50 per hour (Enhanced hourly rate on all Bank Holidays)

Location: Crewe

Shifts Available: 0800- 2000 Days, 2000 - 0800 Waking nights

Speciality: Autism and Learning Disabilities

Here at Sugarman Health and Wellbeing we are currently recruiting a Support Worker based in Sandbach. We are we are looking for outgoing staff who want to make a difference to the people we support. This role is Supporting a Female in her own home who has autism non-communicative but can make her needs known he can display behaviours that challenge and signs of anxiety and distress and requires staff to support her with this. She is unaware of some risks and requires support to meet this need. She has a good sense of humour and very much enjoys water play, watching TV and walking. The young female will need support with maintaining her own home, promoting independence and supporting with aspects of her daily living.

#SHSAND

About the Senior Support Worker role:

Hourly Rate: £14.50 per hour (Enhanced hourly rate on all Bank Holidays)

Location: Crewe

Shifts Available:Days 0800-2000 & Nights 2000-0800

Speciality: Mental Health and Learning Disabilities

Benefits of the Senior Support Worker role:

Enhancing our Service Users quality of life

Flexible working week to suit your availability

On going training development

On going support from our team of other Support Workers and our Nurse Care Manager

Weekly Pay

Paid via PAYE or Umbrella

Lucrative refer a friend scheme

Holiday Pay (PAYE only)

The opportunity to expand your knowledge and skills within the care sector

This role is Supporting a Female in her own home who has autism non-communicative but can make her needs known he can display behaviours that challenge and signs of anxiety and distress and requires staff to support her with this. She is unaware of some risks and requires support to meet this need. She has a good sense of humour and very much enjoys water play, watching TV and walking. The young female will need support with maintaining her own home, promoting independence and supporting with aspects of her daily living.

Duties for this Senior Support Worker role?

Manage a core staff team of 10+ Support workers

Completing and overseeing monthly rotas

Monitoring staff compliance

Carrying out Supervisions, spot checks and Annual Appraisals

Carrying out and updating Risk assessments and Care Plan reviews

Liaising with CCG and other professionals and the office

Applicant requirements:

Transferable management skills in the care sector

Able to attend The Management of Actual or Potential Aggression (MAPA) training which is provided by Sugarman Health and Wellbeing

The enthusiasm to learn and experience new things

To be willing to embrace the goals he wants to achieve

Someone who will go above and beyond for the Service User and staff involved in the package

Able to work in the UK and can show documents

Full enhanced DBS

Up to date CV

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHNWREC

SERVICE DELIVERY Support, develop and maintain systems and processes to ensure services are effectively implemented and evaluated according to Trust policies, procedures, and guidelines. Provide operational management, providing expertise, advice and guidance. With the support of the senior management team, support and lead where appropriate on the review and development of service and workforce plans. Analyse and act on information to proactively manage and maintain NHS targets. Manage information generation, collation and analysis of data e.g. preparation of papers for Programme Board meetings, Bed Management Reports etc To assist with the control of expenditure, ensuring it remains within budget for all administrative areas. Plan, organise and monitor the administrative services of the Medical Imaging department by working on own initiative to monitor the workload and flow of activity, ensuring the smooth running of the service by prioritising the workload, workflows and implementation of new initiatives, with conjunction with the senior team. To advise the senior management team on issues regarding resources and staff Provide highly complex and specialist knowledge and understanding of data collection methods and influencing operational factors in order to compare and present accurate statistical data Critically analyse statistical information in collaboration with clinical colleagues to ensure reliability, accuracy and consistency. Assist in the forecasting of future activity in collaboration with clinical colleagues based on activity trends, taking into account of changes in clinical practice. Monitor quality of waiting list data input and take appropriate remedial action. Investigate and contribute to the response to written complaints. Organise basic audits and collect data to assist with the planning of changing services or organisational procedures. Develop and implement processes which support regular data collation to inform Service Performance including ad-hoc audits as required. GOVERNANCE To support the maintenance of systems and processes to establish and maintain effective communication, and confidentiality of information. Promptly and positively address risk reports/complaints etc., in line with Trust Policy. Support on the development and implementation of policies, procedures and guidelines related to the service, and contribute to the development of other policies. Ensure a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns. MANAGERIAL/LEADERSHIP Responsible for the overall management of the administration and clerical staff employed in the medical imaging department. Provide leadership, motivation, support and developmental training to staff in managing the staff group effectively and efficiently, in accordance with Trust HR Policies and Procedures. Oversee the management of admin staff absence in liaison with Human Resources and Occupational Health Departments Carry out performance review interviews for staff ensuring that training and developmental needs are met. Critically analyse the replacement of vacancies and, where appropriate, re-design the staffing profile to meet the current and future changing service needs and to achieve service objectives and efficiencies. Participate in recruitment and selection process for administrative vacancies where appropriate, including all associated paperwork. Involvement in the resolution of and decision making relating to staffing issues, including involvement in grievance and disciplinary procedures. Responsible for ensuring that the Administration staffs working environment and practices conform to Health and Safety standards and that regular risk assessments are carried out with the appropriate follow up action being taken Promote and display Trust core values of care and compassion, dignity and respect, openness, honesty and responsibility and quality and teamwork in the discharge of duties. Be a role model for MCHFT organisational values, demonstrating professionalism and a behavioural approach which promotes the principles of dignity and respect for all. Comply with the requirements of the General Data Protection Regulations, Access to Health Records Act and legislation issued in relation to confidential data. To be responsible for the day-to-day management of administrative and clerical staff within the Department, including recruitment and selection, deployment, training, disciplinary matters and the management of sickness and absence. Act as a role model by demonstrating leadership and expertise, and by maintaining credibility within the Department, the wider health care community, and external agencies, ensuring a positive image of the Trust is maintained. Support development and maintain systems and processes to ensure that work is appropriately prioritised and allocated, and that effective supervision is in place to support work delegated to staff. Support, develop and maintain systems and processes to ensure that staff appraisal is in place for administrative and clerical staff within the Department. Support the Department ensuring that recruitment, staff induction and orientation, and mandatory training of administrative and clerical staff take place according to Trust policy. Support and maintain systems and processes to promote, monitor and maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns. Identify relevant equipment needs for the department in conjunction with medical staff, and authorise as appropriate, including supervising the purchase of stationery supplies for administrative staff.

To work under the direct supervision and guidance of the nursing team. Acts on own initiative in delivering patient care in the community.To support multi-disciplinary health professionals in providing a comprehensive rehabilitation programme to prevent avoidable hospital admission.To provide care and rehabilitation for service users within their own homes under the clinical direction of qualified staff. This includes assessing patients condition through observation and clinical skills, recording appropriately on EMIS and ensuring the relevant professionals are informed in a timely manner.Communicate factual information to patients/carers that requires patience, persuasion and reassurance.To provide high quality care for patients and their families within the community setting; including the provision of end of life care. Occasional/frequent distressing or emotional circumstances.Careful use of equipment/handles patients personal possessions; ensure equipment used by patients e.g. hoist is safe and properly used. To maintain accurate personal and professional records adhering to trust policies and procedures.To ensure the most efficient and cost-effective utilisation of all resources (human physical and financial).To report accidents/incidents of patients or self which occur whilst on duty and to complete appropriate forms immediately.

Have a flexible attitude Be work Orientated Have an Out of the Box attitude Have a confident and enthusiastic personality Be Computer literate [Office 365 necessity] Have a natural enthusiasm to help people Show empathy to callers when required Have a positive attitude Be a great team player

Position: Nurse Unit Manager (RGN, RMN, RNLD) - Nights
Care home: Otterburn
Location: Brandwood Park Road, Birmingham, B14 6QX
Contract type: Full time hours available, 12 hour shifts, 42 hour contract (Nights)
Rate: £23.85 per hour
Care home CQC rating: Rated ‘Good’ by CQC

This is an exciting opportunity to use your nursing leadership skills to make a real difference every day. Join us as our new Unit Manager at Otterburn care home in Birmingham.

In this role, you’ll work at a senior level, under the leadership of the Clinical Nurse Manager, to manage a team of nursing and care colleagues, drive quality and maintain high standards of care on your unit.

As a Registered Nurse with us, you’ll be empowered to really make a difference.

Our high staffing levels give you the time to provide truly person-centred nursing care, with a supportive team around you.

And our excellent training and career development pathways support you to be the best Nurse you can be.



About Exemplar Health Care
Otterburn is part of Exemplar Health Care, one of the country’s leading nursing care providers.

We support adults living with dementia, complex mental health needs and neuro-disabilities including Huntington’s disease and strokes.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.

A nurse-led care home for adults with complex needs, Otterburn aims to make every day better for service users. Identifying achievable goals with service users, their families and professionals ensure they retain some form of independence. Overall rating with CQC is Good Jan 2022.

Otterburn has 30 large bedrooms, each with an en-suite, across three units. The home has communal dining and living spaces, a TV lounge and a large accessible garden.

We are looking for experienced tracheostomy trained nurses or nurses who are willing to be trained and signed off as competent to work on the Tracheostomy Unit. You will lead by example, delivering hands-on nursing care. You will have a person centred ethos and be committed to enriching the lives of the individuals in your care.

As we are committed to providing the best care and support to all our Service Users, the average ratio of staff in this Home is 5 Support Workers to every Nurse.



About the role
As a Unit Manager with Exemplar Health Care, you’ll be at the forefront of clinical care delivery for the people living on your designated unit.

No two days will ever be the same, but your day-to-day responsibilities will include:

leading your unit’s care and nursing teams to ensure we meet the medical, physical and emotional needs of the people we support
providing strong leadership to maintain and continuously develop high standards of care and drive continuous improvement
overseeing and managing all your unit’s clinical elements and risks
ensuring care plans and risk assessments are completed and reviewed in a timely manner and reflect care interventions appropriately
acting as the Named Nurse for residents allocated to you, with responsibility for the oversight, review and update of their care profiles
the supervision and management of your unit’s ordering, handling, storage, administration, recording and disposal of medication.
Download our job description to read more:

https://brochures.exemplarhc.com/view/1029955197/

About you

Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’ll be a natural role model with the ability to manage your unit’s team of Registered Nurses, Nurse Associates and Health Care Assistants.

You’ll also have:

a thorough understanding of best practice in nursing care
an excellent range of clinical and communication skills that you’re able to demonstrate
an enthusiastic approach to encouraging and motivating people
the ability to work confidently on your own initiative
a good standard of digital skills.
To apply for this role, you must have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC) PIN.

As this is a management role, you should also have post-registration and management or supervisory experience and/or training or qualifications. This is a great opportunity for a Registered Nurse who wants to progress into management.



What we offer
We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle reward discounts
free DBS check
electric car salary sacrifice scheme
paid NMC membership
paid access to the RCNi Learning platform
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, you can call our Nurse Talent Specialist Nicole on 07949 530 193 or email nbramhall@exemplarhc.com

Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.

Senior Service Advisor - Crewe

Salary - Up to £35,000 Basic + Bonus

Days - Monday - Friday, 8am - 5:30pm, Saturday mornings on a rota

Ref - OC19169

We have a new job vacancy available for Service Senior Advisor in Crewe. This role suits a Service Seior Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the leading main dealership groups in the UK. They're rapidly growing, making it the perfect time to join. If you're a Senior Service Advisor currently on the lookout, then apply now!

Senior Service Advisor Benefits:

• Career progression and development opportunities
• Employee Discounts
• Company Pension
• In house training programme
• Referal bonus scheme (Up to £1,000)

Senior Service Advisor Role:

• Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs.
• Booking customer vehicles into the workshop and keeping them up to date on the progress.
• Support the after-sales function and various staff members in different departments
• Upselling any additional products to new and existing customers.

Senior Service Advisor Requirements:

• Full UK driving license
• 1+ years experience as a Service Advisor
• Main dealership experience would be advantageous but not essential

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor with Cheshire East Council

Cheshire East Council are currently looking for someone who is happy to work 37 hours per week.

Job Purpose

As a Personal Advisor, you'll act as a corporate parent for young people preparing to leave the care of the local authority. You will provide qualitative assessments, ongoing support, and guidance to empower care leavers in developing the necessary skills for independent living. This role aims to support care leavers in realizing their full potential, contributing to their emotional, social, and financial independence.

Key Responsibilities

• Relationship Building: Establish and maintain meaningful relationships with care leavers, ensuring their views are heard and their needs are central to all support efforts.
• Pathway Planning: Participate in the assessment, preparation, and review of pathway plans to equip young people with essential life skills for independence.
• Service Coordination: Facilitate access to relevant services, working collaboratively with partner agencies to support the progress and well-being of care leavers.
• Documentation: Maintain comprehensive, up-to-date records of interactions and services provided using the Council's electronic systems.
• Crisis Response: Provide flexible, rapid response support in crisis situations, which may include work outside of typical office hours.
• Equal Opportunities: Deliver services with a caring approach that respects diversity, including race, culture, disability, gender, and sexuality.
• Advocacy and Safeguarding: Promote the best interests of care leavers, advocate for their rights, and take necessary measures to ensure their well-being.

Requirements

Essential

• Qualifications: NVQ Level 3 in Advice and Guidance, Health and Social Care, or equivalent education.
• Knowledge & Skills: Understanding of young people's issues, assessment methods, and education/employment trends. Ability to work effectively within a team and build partnerships across diverse groups. Proficient in IT applications and effective time management.
• Personal Competencies: Excellent communication skills, flexibility, adaptability, and commitment to equal opportunities.
• Other Requirements: Willingness to travel across Cheshire East and flexibility to work evenings and weekends when required.

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

***BRAND NEW SITE***

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Crewe. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

JOB PURPOSE
Acting as the main IT contact for the MSC Cruises UK&ROI division, this exciting new role covers a wide range of IT based responsibilities, ranging from new user set up to end user service troubleshooting, managing incidents, IT upgrades and maintenance activities.By supporting various departments with IT issues, incidents raised through the ticketing system, troubleshooting and/or escalating specific system issues, you will be an integral part of the business, ensuring consistency and efficiency through IT systems and programs. Other IT duties may be assigned from time to time (e.g. support or coordination for new IT Services Implementation Projects)

KEY ACCOUNTABILITIES
·Acts as main IT contact for MSC Cruises UK&ROI division

·Supports personal computing/smart devices managed with the Intune platform, meeting room conferencing AV and multifunction devices

·Engages with a variety of stakeholders both internally and externally to the business and maintains relationships with IT suppliers, including SLA management

·Maintains IT budget for local divisions, identifying computer or network shortages are ordered in line with assigned budget

·Manages the infrastructure, including firewalls, switches, databases, VoiP, end point protection software and other processes, ensuring security and privacy of networks and computer systems

·Performs troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

·Supports Office Suite Software (Word, Excel, PowerPoint, Outlook, Access etc.)

·Supports with department specific software, systems and programs, escalating where appropriate

·Manages Local Active Directory and Entra ID

·Manages JIRA and Service-Now tickets, supporting end users and prioritises ticketed issues in order of urgency

QUALIFICATIONS (skills, competencies, experience)
·Appropriate and relevant IT skills accreditations, ITIL is advantageous

·Excellent diagnostic and problem-solving skills

·IT budget management experience, including negotiation with suppliers and SLA monitoring knowledge

·Experience using Office 365 applications and ticketing systems including JIRA and Service Now

·Fluent in English language, both spoken and written (business level Italian is an advantage)

·Ability to communicate effectively with a variety of stakeholders across the business, including IT colleagues from international offices

·Experience with fault diagnosis and resolution for photocopiers, printers, scanners etc

·Mobile phone operating platform knowledge (both iOS and Android)

VISA REQUIREMENTS (if any)
·Full Right to Work in the UK required PLEASE APPLY WITH JOB REFERENCE NUMBER

JOB PURPOSE
As Contact Centre Agent you will enjoy a varied role – you will enjoy supporting our Cruise guests to ensure that every experience is excellent – from supporting with booking queries, to helping with information requests – you will make a great difference to ensuring that customer satisfaction is achieved every time. You will also work in close collaboration with our esteemed travel partners, ensuring that they have all the information they need to support current and future guests of MSC Cruises.Our Contact Centre is a busy, vibrant team who support our UK & ROI customer base, full training on our systems and the amazing cruises we offer will be provided by our dedicated in-house training team.

KEY ACCOUNTABILITIES
•Handles all inbound enquiries (phone or email) in line with service standards and procedures

•Uses our inhouse reservation systems to process sales by phone or email

•Promotes and upsells MSC Cruises products and services to generate revenue

•Assists clients/travel agents with specialist support and after-sales service, such as reservations changes, purchase of additional services and special requests

•Provides relevant information to enhance customer service and loyalty, helping them make an informed decisions about what holiday they book for themselves or their client

•Reports customer/agent feedback on web functionalities and content

•Assists with in-house support and training of new staff when required

•Participates in specific operational projects, as and when required

•Works in line with MSC Cruises Service Standards & Procedures

QUALIFICATIONS (skills, competencies, experience)
•Excellent verbal and written English skills

•Educated to ‘GCSE’ level standard or equivalent

•Working knowledge of Microsoft Office

•Experience working in the travel industry sector - in retail, reservations or customer service is preferred

•Some knowledge of the cruise industry and geographical knowledge of destinations featured by MSC Cruises

•Organisation and prioritisation skills

VISA REQUIREMENTS (if any)
•Full Right to Work in UK / PLEASE APPLY WITH JOB REFERENCE NUMBER

JOB PURPOSE
As Customer Service Executive you will enjoy investigating and resolving assigned cases in line with company policy and ABTA guidelines. With a keen eye for detail and a passion for excellent customer service, seeking the best outcome for our guests will be top priority. A natural solution seeker, you will collaborate with both internal and external stakeholders, ensuring every customer feels heard and understood, strengthening relationships between MSC Cruises and our guests.

KEY ACCOUNTABILITIES
•Resolves all guest complaints (cases) such as lost property, account errors, damaged or lost luggage, illness or general experience during their cruise

•Interacts with guests via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home

•Coordinates with other departments to ensure effective resolution of the complaint case you have been assigned

•Provides detailed written responses to all guest complaints within ABTA guidelines

•Responds and investigates any ABTA complaint through their portal

•Issues refunds or compensation to guests as approved

•Keeps accurate records of discussions or correspondence with guests

•Supports the Senior Customer Service Executive in producing all defences for arbitrations and conciliation

•Maintains records in timely and accurate manner

•Supports the Legal Department and solicitors with invoicing and payments

•Communicates solutions, successes and opportunities to the Customer Service Manager

QUALIFICATIONS (skills, competencies, experience)
•Fluent English, oral and written

•Educated to ‘GCSE’ level standard or equivalent

•Very good knowledge of Microsoft Office package

•Experience of working to ABTA/other regulatory bodies is preferred

•Strong attention to detail

•Organisation and prioritisation skills

VISA REQUIREMENTS (if any)
•Full Right to Work in the UK / PLEASE APPLY WITH JOB REFERENCE NUMBER

**We offer a relocation package of up to £8,000**

The relocation package is for anyone who would need to relocate in order to take up employment with Cheshire and Wirral Partnership. Terms and conditions apply

Come and join our dynamic Specialist Mental Health Senior Leadership Team. We are looking for dedicated individuals who are committed to transforming community mental health services for our Cheshire East and Cheshire West population. You will be working alongside a well established Specialist Mental Health Senior Leadership Team including, Clinical Leads, Operational Leadership and Corporate Leadership who will support you in delivering on Community Mental Health Transformation.

You will navigate a thriving and dynamic health and social care landscape whilst promoting CWP strategic aims and ambitions in the Cheshire West and Cheshire East locality, seeking to promote consistency across the two patches. You will be involved in service innovation with the intention of transforming community mental health services for our service users and their carers.

Not only that We offer a relocation package of up to £8,000 to support you in moving in order to take up employment at Cheshire and Wirral Partnership.Terms and conditions apply

Should you have any questions please do not hesitate to contact us.

Please note, a presentation on a specific topic relating to Community Mental Health Transformation will be required. The topic will be shared upon shortlisting.

The post holder will take a lead role in a comprehensive review of Community Mental Health with a view to delivering evidence based integrated care within Western and Eastern Cheshire Secondary Care Mental Health services.

You will be liaising with Clinical and Corporate Services. External stakeholders including partner organisations, service users and carers. Other regular external contacts will include Private, Independent and 3rdsector organisations

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.



Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.


CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.

We welcome applications from people who have direct experience of accessing our services.

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.



CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.



An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email – cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.


This advert closes on Tuesday 19 Nov 2024

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