Total 129 Customer Service job vacancies in Dartford, DA1 2HS

Clinical responsibilities: Complete a supervised clinical competency programme for ICU/HDU. To encourage and promote the delivery of nursing care that is based as the latest research and is deemed to constitute best practice. To be involved in clinical audit, to ensure that standards of care evident in policies, protocols/practice remain research and evidence-based. To be clinically safe in the delivery of care in a critical care environment. To be actively involved in the inter and intra hospital transfer of patients. To be responsible for the safe and stable transfer of patients outside the Trust recording vital signs, maintaining current drug therapies, completing documentation and ensuring an accurate handover on arrival. To ensure that all necessary documentation is completed in accordance with agreed standards. Report accidents, incidents and complaints to the nurse in charge of the unit. To participate in the attainment of corporate, directorate and unit targets in relation to the relevant government documents and initiatives. Undertakes internal rotation in line with the unit shift patterns and local guidelines To be involved in the teaching of basic/specialist skills to all grades of staff with scope of competencies and skill. Takes an active role in the introduction and implementation of new ideas and methods of care. Following assessment, safely administer IV drugs, including Inotropic support and controlled drugs ensure an awareness of side effects. Assist with chest Physio as per individual patient requirements. To deal appropriately with continuous exposure to bodily fluids, vomit, sputum and soiled line. To deal appropriately with aggressive and abusive behaviour from patients. Maintain patients dietary needs in accordance with plans laid out by the dietician. Assist in the safe moving and handling of level 1 and 2 patients using a combination of manual and electrical lifting equipment. For example, sliding sheets, stretcher hoist and sling hoist. Physical movement of patients is also used to change position. Managerial responsibilities: Co-ordinate patient care and maintain effective communication within the multi-disciplinary team. To ensure that all nursing records and documents are completed accurately and legibly to meet the Trusts legal requirements. Ensure that all staff are aware of their responsibilities in the prevention and control of infection. Reporting known or potential cases to the nurse-in-charge. Have an awareness of judicious use of resources and report insufficiencies to the nurse-in-charge. To be competent in the use of information technology available within the Unit. To act as a positive role model with regard to attitude, conduct and appearance. To have an awareness of national and local health policies and their implications to the critical care service. To comply with the health and safety regulations to maintain a safe environment for patients, relatives and staff. Please see attached job description for further information.

The post holder will provide day-to-day support to the Executive Assistant to the Chief Medical Officer and Deputy Chief Medical Officers. This role will provide full support to the above and work closely with and support the Deputy Chief Medical Officer for the Workforce. Support to the Chief Medical Officer and Deputy Chief Medical Officer for Quality and Safety will be as and when required.

To provide administrative support, to ensure the efficient running of the duties for the Deputy Chief Medical Officer for the Workforce, and to work closely with the Executive Assistant to deliver a high-quality service to the medical directorate and work in close partnership with the other admin support within the support services.

To provide full administrative support to the Executive Assistant to the Chief Medical Officer and Deputy Chief Medical Officers on a daily basis.

To provide diary management andfull administrative service for meetings, preparing agenda papers, taking minutes and actions, and following up actions.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability, and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman is recognized as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every day
We deliver brilliant care through brilliant people

Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Planning, organising, and maintaining diaries – booking meetings and making appointments, dealing with any issues appropriately,and ensuring effective time management.

Compile meeting agendas, chase paperwork and circulate papers, and take minutes within agreed timescales and protocols.

To take minutes and/or notes of meetings where confidential information may be discussed judgment will need to be made in relation as to how minutes are recorded sensitively and accurately.


This advert closes on Tuesday 9 Jul 2024

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Complaints Officer

Contract Type: Permanent

Salary: £30,914.12

Working Hours: 40 Hours per week

Working Pattern: Monday To Friday

Location: Dartford – Hybrid (2 office days and 3 home days)

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Customer Care Complaints Officer

The Customer Care Complaints Officer is responsible for bringing the Customers view, no matter how big or small, into the conversation across all silos of the Directorate. You will provide professional support to the Assistant Director and Director of Property Services to support efficiency and quality in resolutions and aftercare following concerns/complaints by customers.

You will play a vital part in putting the customer at the centre and creating a positive experience.

About you

We are looking for someone with customer service and complaints experience who has excellent communication and organisational skills. The ideal candidate will be able to take initiative, be resilient, assertive and confident when interacting with customers and also act as an ambassador for the customer experience, actively building positive working relationships with key internal and external stakeholders.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Managing a caseload of complaints received from our Residents and Service Users received via the following platforms: email, telephone, and our online resident portal.
• Assess, analyse, and investigate each complaint. Adhere to our internal Stage 1 complaints processes and deadlines using Housing Ombudsman Guidance.
• Consult with and develop engagement process with all relevant colleagues within the Property Services Division. Collate information and prepare a stage 1 complaint response.
• Review the information provided, ensuring it has addressed each concern raised by the customer complaint.
• Capture the lessons learnt from the Complaints process sharing this data with each the Area Managers.
• Monitor and where applicable manage the aftercare following the customers concerns post complaint response, ensuring relevant works are booked for resolution. This will involve consulting with technical staff, surveyors, and contractors.
• Ensure accurate records are regularly updated on our CRM system.
• Offer latest ideas and innovations on how to improve all aspects of customer service within the Directorate.
• Build strong networks internally and externally to enhance the customer experience to ensure transparency and ease of communication.
• Responsible for managing incoming customer queries by email/CRM and telephone.
• Maintain and update customer records and internal systems in accordance with department protocols.

The post holder will report directly to the Continuous Improvement Manager – Customer Care

Principle outputs and responsibilities

Improving the customer experience and the Directorates continuous development by:

• Taking ownership
• Ensuring outstanding administrative support across all areas of the Directorate to support the customer journey.
• Providing professional support to the Assistant Director and Director of Property Services
• Continuous improvement of back-office processes and systems to support efficiency and quality in resolutions and aftercare following concerns/complaints by customers.
• Putting the customer at the centre and creating a positive customer experience
• Implementing decisions to support continuous service improvement within the directorate to ensure quality of service by understanding the customer and aiming that “Right First Time” is embedded with the team and the customer is at the heart of what we do.
• Support the Assistant Director to monitor and manage performance indicators against agreed service levels and KPIs around the customer experience and feedback.
• Ensuring the timely production of routine management reports to support service delivery and meet the business requirements as part of the customer journey.
• Assist and coordinate in the Investigation of complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing. Analyse and capture lessons learnt and ensure these are shared with the senior management team and wider administrative team, ensure that processes are reviewed to avoid similar occurrences and where required identify any weaknesses in processes and procedures.
• Monitor and where applicable manage the aftercare following customers concerns and formal complaints within Property Services.
• Act as an ambassador and champion for the customer experience for the service, actively building positive working relationships with key internal and external stakeholders.
• Any other reasonable duties to support service delivery.

Person specification

Knowledge, Skills and Experience

Essential

• Minimum of three years complaint/customer service experience
• Complaints and Aftercare handling
• Advanced IT skills and literacy
• Excellent communication skills, both oral and written
• Initiative-taking, resilient, assertive, and confident
• Excellent organisational skills

Desirable

• Experience of working in the Housing/Property sector

Job Title: Customer Care Complaints Officer

Contract Type: 12 Months Fixed Term Contract (3 x positions, potential to become permanent roles)

Salary: £30,914.12

Working Hours: 40 hours per week

Working Pattern: Monday To Friday

Location: Dartford – Hybrid (2 office days and 3 home days)

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Customer Care Complaints Officer

The Customer Care Complaints Officer is responsible for bringing the Customers view, no matter how big or small, into the conversation across all silos of the Directorate. You will provide professional support to the Assistant Director and Director of Property Services to support efficiency and quality in resolutions and aftercare following concerns/complaints by customers.

You will play a vital part in putting the customer at the centre and creating a positive experience.

About you

We are looking for someone with customer service and complaints experience who has excellent communication and organisational skills. The ideal candidate will be able to take initiative, be resilient, assertive and confident when interacting with customers and also act as an ambassador for the customer experience, actively building positive working relationships with key internal and external stakeholders.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Managing a caseload of complaints received from our Residents and Service Users received via the following platforms: email, telephone, and our online resident portal.
• Assess, analyse, and investigate each complaint. Adhere to our internal Stage 1 complaints processes and deadlines using Housing Ombudsman Guidance.
• Consult with and develop engagement process with all relevant colleagues within the Property Services Division. Collate information and prepare a stage 1 complaint response.
• Review the information provided, ensuring it has addressed each concern raised by the customer complaint.
• Capture the lessons learnt from the Complaints process sharing this data with each the Area Managers.
• Monitor and where applicable manage the aftercare following the customers concerns post complaint response, ensuring relevant works are booked for resolution. This will involve consulting with technical staff, surveyors, and contractors.
• Ensure accurate records are regularly updated on our CRM system.
• Offer latest ideas and innovations on how to improve all aspects of customer service within the Directorate.
• Build strong networks internally and externally to enhance the customer experience to ensure transparency and ease of communication.
• Responsible for managing incoming customer queries by email/CRM and telephone.
• Maintain and update customer records and internal systems in accordance with department protocols.

The post holder will report directly to the Continuous Improvement Manager – Customer Care

Principle outputs and responsibilities

Improving the customer experience and the Directorates continuous development by:

• Taking ownership
• Ensuring outstanding administrative support across all areas of the Directorate to support the customer journey.
• Providing professional support to the Assistant Director and Director of Property Services
• Continuous improvement of back-office processes and systems to support efficiency and quality in resolutions and aftercare following concerns/complaints by customers.
• Putting the customer at the centre and creating a positive customer experience
• Implementing decisions to support continuous service improvement within the directorate to ensure quality of service by understanding the customer and aiming that “Right First Time” is embedded with the team and the customer is at the heart of what we do.
• Support the Assistant Director to monitor and manage performance indicators against agreed service levels and KPIs around the customer experience and feedback.
• Ensuring the timely production of routine management reports to support service delivery and meet the business requirements as part of the customer journey.
• Assist and coordinate in the Investigation of complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing. Analyse and capture lessons learnt and ensure these are shared with the senior management team and wider administrative team, ensure that processes are reviewed to avoid similar occurrences and where required identify any weaknesses in processes and procedures.
• Monitor and where applicable manage the aftercare following customers concerns and formal complaints within Property Services.
• Act as an ambassador and champion for the customer experience for the service, actively building positive working relationships with key internal and external stakeholders.
• Any other reasonable duties to support service delivery.

Person specification

Knowledge, Skills and Experience

Essential

• Minimum of three years complaint/customer service experience
• Complaints and Aftercare handling
• Advanced IT skills and literacy
• Excellent communication skills, both oral and written
• Initiative-taking, resilient, assertive, and confident
• Excellent organisational skills

Desirable

• Experience of working in the Housing/Property sector

Where you’ll work: This role is based at our Hadlow College campus.Your hours: 37 hours per week, 52 weeks per annum – To be worked on a shift rota basis, which covers from 5.30pm on Sundays to 7pm on Fridays. Whilst we are advertising this post on a full-time basis, we would be happy to receive applications from candidates seeking a part-time (and/or term time) working pattern.Your pay: £26,842 per annum (inclusive of summer pay award).Accommodation: If you are applying for a full-time role, we have the opportunity to offer onsite accommodation, should you wish to explore this.North Kent College (including Hadlow College) is proudly rated as an Ofsted ‘Good’ provider, with ‘Outstanding’ learner behaviours and attitudes (April 2024). With four campuses across Kent and 4,000 students, we strive to equip the young people who study here with an inclusive and innovative education experience to enhance their future career prospects, which, as noted by Ofsted, is supported through our high-quality, industry standard facilities. Each and every staff member plays a key part in delivering the success of our learners’ experience, and we want those who join our curriculum and support teams to share our passion in achieving this.Here at Hadlow College, an exciting opportunity has arisen for a Residential Support Officer to join our excellent residential provision, working with the team to provide pastoral support and personal and social development opportunities to students who live on campus.The role operates on a rota basis, including shifts between the hours of 8am and 1am during term time (when students are in residence), and you will also be required to work, on average, one shift on an emergency ‘on call’ rota each week.The successful candidate will be responsible for ensuring the safety and wellbeing of all students living in residential accommodation, many of whom are living away from home, independently, for the first time. You will work to positively engage the residential students in all aspects of College life, from successfully completing their studies to engaging with personal and social development programmes, including Learner Voice, the Student Union and Health & Wellbeing activities.Your collaborative involvement in planning, organising and delivering a student-centred and diverse enrichment programme will be key, ensuring that a varied range of activities are available to our students, where behaviour expectations are maintained and the activities are fully compliant with all safety procedures.An excellent understanding of student safeguarding and welfare is paramount to be successful in this role, including knowledge of relevant legislation and the national minimum standards for residential provision, although full training will be provided to the successful candidate. You will be educated to a Level 3 standard (minimum) in a related discipline, i.e. social care, mentoring, informal education, or youth work, and hold a at least a Level 2 qualification in English and Maths.Strong organisational skills, excellent communication and a high standard of computer literacy are also essential requirements, as well as the ability to relate to students across all levels of study and the ability to build professional relationships with staff in College and with community partners. Experience of working in an education and/or residential setting would be an advantage, as would an understanding of the barriers that can impact student engagement in further and higher education.In return, you can look forward to an excellent benefits package including 33 days’ holiday plus bank holidays (full-time equivalent), enrolment onto the People’s Partnership pension scheme (as part of the staff of North Kent College Business Services Ltd, a wholly owned subsidiary of North Kent College), free parking and onsite restaurants.North Kent College is committed to safeguarding and promoting the welfare of children, and all staff have a responsibility to share and maintain this commitment. In line with the requirements of ‘Keeping Children Safe in Education’, appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all individuals selected for appointment. Posts at the College, a specified establishment where the work gives opportunity for contact with children, are exempt from the Rehabilitation of Offenders Act (ROA) 1974. It is an offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. Please be advised that, again in line with ‘Keeping Children Safe in Education’, shortlisted candidates (who wish to accept an invite to interview) will be required to complete and submit prior to their interview a self-declaration of their criminal record or information that would make them unsuitable to work with children. Further guidance / information from the Ministry of Justice can be found on GOV.UK.

For a detailed description of the Job roles and responsibilities please see the attached job description.

A Vacancy at Kent and Medway NHS and Social Care Partnership Trust.


Are you a qualified Mental Health Nurse/ Occupational Therapist/Social Worker seeking a new opportunity?

Do you have the drive and determination to help develop the new and exciting ARMS (At Risk Mental State ) service?

This is an exciting development for EIP service in Dartford following a recent investment to develop an At Risk Mental State Service (ARMS). This is a service working alongside EIP focussing on delaying or preventing a transition to psychosis and reducing the need for people to access other services within the organisation.

We welcome applications from health professionals who are keen to help shape a newly commissioned service. The At Risk Mental State (ARMS) service works with 14 to 35-year-olds with (a view to/the intention of) preventing the development of the first episode of psychosis. This job will appeal to someone keen to work with a small caseload intensively, with a focus on psychosocial intervention.

The team will comprise of a Clinical Service Manager, Psychologists, CBTp Therapists, Advanced Clinical Practitioners and Community Mental Health Practitioners. The team will provide comprehensive assessment and formulation for people aged 14 to 35 years who present who are at ultra-high risk of psychosis.

We have a post available in Dartford (DA1 2DL)

Travel is required as part of the role, therefore a full valid UK driving licence and access to a vehicle is essential.

The ARMS health care professional is a key member of the multidisciplinary team who will be involved in the assessment of young people at ultra-high risk of developing psychosis.

Working alongside psychologists and CBT therapists you will provide interventions for co-existing difficulties.

Essential Qualifications/Skills/Experience
• Qualified and Registered Mental Health Nurse/ Occupational Therapist/Social Worker
• Significant experience working with service users with mental health problems
• Experience and skills in clinical assessment
• Knowledge of a range of interventions appropriate to the needs of service users with At-Risk Mental States

Please note that we use a clinical assessment tool, and the post holder will be provided with training and support to undertake these.

What is High Cost Area Allowance? (Applicable for the role based in Dartford only)

The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas.

As this post is based in Dartford, the successful applicant will receive an additional payment each month.
• 5% of basic salary, subject to a minimum payment of £1,192 per year and a maximum payment of £2,011 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly)

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.


Please refer to the Job Description and Person specification attached for a full list of responsibilities.

To quick apply, please send a CV and Cover Letter tokmpt.recruitmentteam@nhs.net.

Please ensure you include the job title and reference number.

If you are interested and would like to speak with the hiring manager, please don't hesitate to contact Christopher Diamond at 07867142757 or christopher.diamond@nhs.net


This advert closes on Tuesday 9 Jul 2024

Proud member of the Disability Confident employer scheme

Please refer to the Job Description and Person specification attached for a full list of responsibilities. To quick apply, please send a CV and Cover Letter to kmpt.recruitmentteam@nhs.net. Please ensure you include the job title and reference number. If you are interested and would like to speak with the hiring manager, please don't hesitate to contact Christopher Diamond at 07867142757 or christopher.diamond@nhs.net

Bank Health Care Support Worker Band 3

Forensic Directorate

An Oxleas Bank Health Care Support Worker will ensure the delivery of high quality care, ensuring standards are consistently high. You will do this by being competent and having the knowledge to deliver care under the direction of a registered nurse.

You will be responsible for regular monitoring of the people in your care, ensuring that their fundamental care needs are attended to including nutrition, hydration, comfort and hygiene and producing excellent quality documentation which follows the trust record keeping standards

You will be involved in patient centred care, following plans developed by a registered nurse and will use courage to challenge and report poor practice at the time and raise your concerns to the nurse in charge

We will expect you to carry out all your nursing duties to an excellent standard paying high regard to privacy and dignity and maintaining the people in your care’s rights.

Completion of your Care Certificate is essential to the role.

Working under the guidance of a Registered Nurse/ AP/NA/B4, to implement the delivery of quality nursing care, contributing to the physical, psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps to address any issues thatarise.

Leading on and undertaking activities to ensure that the fundamentals of care are met - nutrition, hydration, hygiene, comfort, emotional and social.

Supporting junior staff and leading on providing hands-on care to service users including:

1- Undertaking 1-1 engagement with service users in an honest, open and non- judgmental.

2- Recognising and valuing service users as individuals, acknowledging the importance of maintaining the service user’s respect and dignity at all times and ensure that the care provided respects equality and diversity.

3-Escalating any concerns to a Registered Nurse.

4- Monitoring and recording service user clinical observations, such as Physical observations and vital signs and escalating as appropriate any signs or symptoms of deterioration or that do notfulfilthe personal parameters to the relevant professional. (Band 4 or Registered Nurse).

5- Implementing the principles of ‘recovery’: encouraging and supporting service users to engage with healthy lifestyles, facilitating psychosocial activities and other activities of their interest.

Oxleas – About Us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

Knowledge and Frameworks:

Demonstrating an enhanced understanding of Mental Health signs and symptoms and an understanding of how these may present in practice including recognition of impact on patient presentation and behaviour including risk

Recognizing and responding appropriately to challenging behaviour in line with Trust policies and training, actively seeking the supervision and guidance of a Senior Health Care Support Worker, Assistant Practitioner, or Registered Nurse.

Demonstrating knowledge and understanding of the fundamentals of the MHA, MCA and DOLS and other legislation applicable to the practice area and how they are implemented in practice.

Communications:

Contributing to an effective communication process with appropriate and accurate information to patients, carers, family, friends and Engaging and listening carefully and actively, and responding using appropriate language and accessible communication methods and skills. Developing communication skills to enable and support difficult conversations, acknowledging cultural differences and professional boundaries.

Demonstrating effective clinical communication and documentation: effective verbal and written handover of relevant and objective information, ability to determine key information, ability to recognize and describe effectively symptoms of mental illness, distress or of a deteriorating patient, and ability to escalate issues of concerns effectively and in a timely manner.

Maintaining timely and accurate service user written/electronic records in line with Trust Use care plans, pathway documents and Information System progress notes appropriately and in a timely manner.

Reporting, without delay, any safety or security concerns to maintain the safety of service users, carers, staff and others to appropriate authorities and organisations.

Reporting safeguarding concerns to a Registered Nurse.

Responding respectfully to concerns / complaints raised by patients, families and carers and escalate in accordance with trust policies.

Maintaining confidential information in accordance with Trust policies.

Teamworking:

Protecting service users, self and others by maintaining a clean and healthy environment in accordance with health and safety and infection control policies. Supporting senior staff in ensuring audit and compliance activities and reports are kept up to date.

Working in ways that support shared responsibility within the team: demonstrating support, respect and courtesy towards colleagues; working in a professional manner and with Trust values always in mind, respecting the boundaries of the relationship with service users/patients, carers and staff.

Attending and participating in team meetings.

Engaging in reflective practice to ensure effective patient care is based on evidence based practice and with Trust values in mind. Attending staff training and meetings including reflective practice groups and activities including the development of reflective portfolio.

Undertaking mandatory training as required by Trust policy plus Care Certificate, Trust Level 2 Apprenticeship if appropriate and other CPD training related to the role or area of work.

Ability to fulfil all the requirements of the role (including physical) and if unable to then reasonable adjustments may need to be made either to your role or place of work to ensure safety of self, staff and patients.

Undertake any other duties that are commensurate with the band and nature of the post.


This advert closes on Sunday 23 Jun 2024

Proud member of the Disability Confident employer scheme

Our friendly Dartford Crisis and Homecare Team are seeking a Full-time Physical Health Practitioner, apply now and kickstart your career in the NHS.

We are seeking a Physical Health Practitioner who has the determination and must be able to work competently in a challenging environment and be able to react to changing care demands whilst demonstrating the highest levels of care and empathy towards patients. This is across all aspects of the role in a flexible manner demonstrating the trust values.

The Physical Health Practitioner will work collaboratively with the Band 7 team managers and senior practitioners, working alongside clinical staff to support the delivery of effective, high-quality, and safe patient-cantered physical health care within the Acute Care Group.

The post holder will lead the continuing education, professional development, and training of the nursing staff to promote the acquisition of new physical health skills and knowledge in practice. They will also support and educate patients and carers/relatives in promoting physical health and wellbeing, including living a healthier lifestyle.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
• Empathise with, and support people to improve and maintain their mental and physical health and wellbeing in their care environment
• Maintaining and promoting a safe environment taking account of infection control, identifying and reporting hazards, risks in a timely manner and raising safeguarding.
• Working a full range of shifts as per the requirements of the service. May also be required, at times, to work at other Trust units and/or sites.
• Physically able to carry out all duties required of the care setting, following successful completion of physical interventions training as required

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

What is High Cost Area Allowance?

The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas.

As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.
• 5% of basic salary, subject to a minimum payment of £1,192 per year and a maximum payment of £2,011 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly)

The salary listed is inclusive of the High-Cost Area Allowance.
• Working autonomously and as a positive role model adhering to best practice guidelines within the parameters of the role, leading and supporting junior staff and wider care team to implement the delivery of quality nursing care.
• Training staff to produce the patient-centered care plans to their physical health needs, monitoring the quality (in collaboration with the ACG Quality Lead)
• Providing accurate information about care in an accessible format to patients and their relatives/carers.
• Liaising and working positively with members of the multi-disciplinary team and partnerr
• Leading and supporting/teaching staff on physical health risk assessment and management of any identified risk that involves making decisions based on knowledge of the research evidence, knowledge of the individual patient and their social context, knowledge of the patient’s own experience and clinical judgment
• Work closely with the Head of Nursing for Physical Healthcare and Senior Physical Health Nurse.
• The post holder will exercise advanced clinical expertise, levels of judgment, discretion, and decision-making in clinical care demonstrated through clinical competency.
• Demonstrate knowledge, skills, and understanding of health issues and treatment options to provide physical health clinical guidance to all staff on matters relating to physical health and well-being
• To provide clinical supervision to junior colleagues as per trust policy.
• Identifying gaps in knowledge or designing training packages to meet the need.
• Lead site implementation of Physical Health priorities, policies, and procedures within the Trust
• Act as a Mentor, Assessor, and Coach as appropriate.
• Provide physical health competency training for new and junior staff e.g. vital signs – NEWS2/eOBS (when available), medical devices (agreed by CRHT Team Manager).
• Take responsibility for identifying own development needs and set personal development objectives in line with the agreed Staff Development and Performance Review Programm
• To undertake audit as required related to any aspects of physical health-related clinical practice, such as NEWS2 charts, physical health assessments, nutritional assessments, and any agreed CQUINS.
• To undertake detailed physical health investigations such as ECG’s or venepuncture.
• Provide the Crisis Team with educational support and training to enhance their knowledge in physical health and wellbeing of the patient group enabling the team to understand the procedures and implement evidence-based care.
• Establish strong working relationships with other specialist services and signpost patients as required such as to primary care and specialist secondary service
• Support the Team manager to ensure compliance in physical health-related areas of practice such as medical devices, infection control, and resuscitation. To liaise with external leads as required

Please see the job description for full details.


This advert closes on Thursday 27 Jun 2024

Proud member of the Disability Confident employer scheme

This replacement post has been created to encourage exposure of suitable candidates to the Medium Secure Inpatient and Community Forensic Settings, in response to Junior Doctor vacancies.

The post holder will be appointed to a full time, 10 PA role, providing cover for the Bracton Centre, a medium secure inpatient forensic unit. Following appointment there will be a meeting at no later than three months with the Clinical Director and Service Manager to review and revise the job plan and objectives of the post holder and agree the formal job plan.

The current requirement to February 2025 is toJoydens, a 13 bed low secure unit for women based at the Bracton Centre, part of the Forensic and Prison Service Directorate. Within the clinic are 4 rehabilitation flats that provide the opportunity for more independent living prior to discharge. The clinic is supported by a full MDT, including social work, occupational therapy and psychology input.

The postholder will be given responsibility for day-to-day management of half the clinic caseload, with supervision from the Consultant Psychiatrist. They will be expected to prepare reports for CPA and Tribunals, liaise with external agencies and contribute to the complex multidisciplinary care this patient group requires.

If taking up the opportunity to work with community patients, the postholder will be expected to adopt a Responsible Clinician role (under the supervision of the consultant forensic psychiatrist and RC) for a small number of patients, including leading on decisions regarding medical management, liaising with external agencies such as MAPPA, and providing reports for Tribunals.

At Oxleas NHS Foundation Trust, we offer a wide range of NHS healthcare services to people living in South-East London and to people in prison across England. Our wide array of services includes community health care, such as district nursing and speech and language therapy, care for people with learning disabilities and mental health such as psychiatry, nursing and therapies.

Oxleas is a great place to work. It has been recognised as one of the Top 10 Best Places to Work 2023 by the Sunday Times amongst very big employers. Our staff survey results show that we are in the Top 5 in England and the highest in London for staff experience amongst similar trusts.

The postholder will have the opportunity to gain extensive experience in the assessment and management of women presenting following serious offending behaviour. This will include the management of complex personality disorders as primary and secondary diagnosis. The trainee will also have the opportunity to participate in the service academic programme, referrals meeting, and other management and organisational meetings to further their knowledge of this increasingly important area of consultant practice.


This advert closes on Monday 17 Jun 2024

Proud member of the Disability Confident employer scheme

The postholder will have the opportunity to gain extensive experience in the assessment and management of women presenting following serious offending behaviour. This will include the management of complex personality disorders as primary and secondary diagnosis. The trainee will also have the opportunity to participate in the service academic programme, referrals meeting, and other management and organisational meetings to further their knowledge of this increasingly important area of consultant practice.

*Immediate starts with weekly pay!*

We have ongoing work available for experienced health care assistants in the local area. The 60 bed home offers specialise dementia and residential care for the elderly.

You will follow personalised care plans for each resident, ensuring you deliver the highest standard of care.

You will aid their mobility and nutritional needs, whilst ensuring that physical and psychological wellbeing is the utmost priority.

Additional responsibilities could include completing domestic tasks, adhering to health and safety guidelines, and taking responsibility for promoting the welfare of the adults in your care.

If you are passionate about providing the best care and work well within a team, contact our agency today!

To demonstrate your experience and suitability for the role of Support Worker you will need:
- An Enhanced DBS dated within the last 12 months
- Up to date Infection Control, Safeguarding Vulnerable Adults and Moving & Handling training
- A Referenceable work history
- At least 3 months experience within a similar setting


This is an ongoing position

We Have Various Shifts starting at 0730- 1400, 1400-2200 or 2200 – 0730

Rate of pay £11.44 per hour

Immediate starts available working in the Local area.
As a care assistant you’ll help residents enjoy each day by making sure they get the quality care and support they deserve. You’ll assist with daily living, providing support and companionship – and sharing great moments and memories too. It’s a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that’s as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It’s an opportunity to put your skills to meaningful use and develop your career.

To apply for this role you must;
• Have 3 months experience within a similar UK care environment
• Have a checkable work history
• Have up to date mandatory training documents, Safeguarding Vulnerable Adults, Moving & Handling and Infection Control. Should you not have up to date certificates we can offer online training.
• An in date enhanced DBS check.

This role is ongoing.

The shift will be 22:00-07:00 between Monday and Sunday.

You will be paid £11.75 per hour

Join our vibrant Digital Transformation team and play a pivotal role in driving change within our Digital Service Directorate! We're on the lookout for a proactive and dedicated Project Support/Trainer to provide support to Rio Training & Transformation Manager, Team Leaders, Trainers, and Coordinators in creating and maintaining project documentation and delivering IT Training in accordance with local and national standards as they apply. From meticulous planning to hands-on training, this role offers a diverse range of responsibilities to keep you engaged. Do you tick these boxes? Outstanding interpersonal skills Impeccable organizational prowess with an eye for detail Proficiency in Microsoft Office applications Ability to thrive under pressure, both independently and within a team Eagerness to learn and contribute to Trust-wide projects Previous experience in staff training and project support If you're nodding along, we want you on our team to drive our Transformation projects forward. This role offers the chance to travel across other Trust and occasionally work outside regular hours. Ready to embark on this rewarding journey? If you have any questions or would like any additional information, please reach out. Please see the Job description and person Specification attached for further information