Total 20 Customer Service job vacancies in Dartford, DA1 2HS

Clinical responsibilities: Gives and maintains a high standard of patient care at all times, ensuring the dignity and self-esteem of the patient is preserved. Assists in maintaining a safe environment for patients and staff as required by the Theatre Policies and Procedures, the Health and Safety at Work Act and COSHH Regulations. Chaperons patients whilst in the Anaesthetic Room, reporting on observations made of the patient in any change of condition, to the nurse in charge of the operating list. Assisting in the maintenance of stock levels as well as assisting with the ordering of individual stock items needed for individual theatres. Reporting any discrepancies Ensuring that packs are not damaged, correctly distributed and rotated thus preventing out-of-date packs being used. Ensures that the whole department has sufficient supply of materials including sterile consumables stocks and instruments, reporting any deficiencies. Check delivery of stores and linen. Participate in circulating duties in accordance with Theatre Policy and Procedures. Undertake the duties of cleaning and preparation of the theatre suite. Participate in the handling of specimens in accordance with theatre Policies and Procedures. Gives assistance to newly appointed staff as guided by a Registered Practitioner. To be involved in the preparation and planning of theatre lists on a day to day basis, ensuring that the correct equipment is available. Liaise with other departments to ensure that ongoing equipment will be available . Ensure environment is conducive to patient safety and comfort, Assist in the cleaning of the environment, including patient trolleys and theatre equipment. Assist with unpacking and correctly storing all medical/surgical goodscoming into the department . Disposal of dirty linen, suction liners and clinical waste, including sharps boxes, to the clinical waste room. Replenish linen as and when required. Collect medicines/drugs from pharmacy and ensure safe and secure transport to all areas of theatre as required. Ensure the availability at all times of an adequate supply of medicalgas cylinders as per policy. Ensure safe transportation of patients both to and from the department. The safe handling of waste products in relation to personal protection as regards the threat of injury from sharps . Retrieve blood from blood fridge and be trained and competent in use of T bars system in relation to blood fridge . Document patient information on the theatre computer and paper / completed Documentation in accordance to instruction and guidance of the registered practitioners of when performing circulating duties. Report any defects in the building or fixtures and fittings to the Coordinator and document them in the fault file. Assist the Decontamination Co-ordinator in providing an effective T.S.S.U Service if required. Patient Care: Undertake practical patient care and respect the patients right to privacy, dignity and confidentiality at all times. Have an understanding of the patients individual needs. Assist with the positioning of patients, onto trolleys or theatre tables, ensuring the patients comfort and safety during operative procedures taking into account each individual patient problem, eg. stiff/arthriticlimbs, which may make positioning difficult. Assist in the preparation of theatre for an operating list ensuring that all necessary resources are available; report to person in charge anyproblems before the list start. Assist theatre staff in circulating duties within the boundaries of the job role. Act as a member of the team- to assist and anticipate the needs of the scrub practitioner ie. As a runner for instruments, sutures, dressings, disposal. Account for swabs and blood loss as one of the staff performing the theatre count. Ensure that agreed Standard Operating Policies and standards for theatre and protocols pertaining to the delivery of patient care in the operating department are adhered to. Ensure that records of patient care are accurately recorded . Use equipment in accordance with the manufacturers instructions andreport any faults immediately. Assist theatre staff in the handling of specimens according to departmental Standard Operating Policies and standards. Assist with the handling and safe transfer of specimens to the relevantPathology service and replenish sample pots. Assist the staff in the transfer of the clean and contaminated Instruments. Assist in cleaning up and the disposal of contaminated waste in accordance to COSHH, and Trust policies and procedures. Please see attached jobdescription

For a detailed description of the Job roles and responsibilities please see the attached job description.

Job Title: Field Care Supervisor
Location: Dartford
Salary: £19,800pa
Hours: 30 hours per week, Monday to Friday with on-call responsibility and flexibility required to support the needs of the business

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Field Care Supervisor, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

We are looking for a dynamic and independent care sector professional with solid care and supervisory experience and a flexible, enthusiastic and can-do attitude to join the Dartford Branch as a Field Care Supervisor.

As Field Care Supervisor you will work under the direction of the Field Care Manager or Care Planner and Branch Manager, implementing systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy

Responsibilities:

• To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service
• To maintain an effective system in consultation with the Field Care Manager or Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis.
• To meet domiciliary care workers formally on a one-to-one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting.
• To assist the Field Care Manager or Care Planner and Branch Manager with the delivery of a care assistants' development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.

Skills and qualifications we're looking for:

• Experience of supervising others within a Health Care setting
• Articulate with the ability to put across ideas succinctly and clearly
• Holding a valid UK driving licence and access to a car is desirable, however other travel arrangements are possible and will be taken into consideration
• Excellent assessment skills
• Office based role with a requirement to visit clients in their own homes so experience of working on own initiative - self-starter, able to prioritise tasks and manage time effectively.
• Demonstrates the behaviors associated with Prestige Nursing & Care's values

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch colleagues
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of Homecare in the UK, Prestige Nursing & Care are not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment Visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

An amazing new job opportunity has arisen for a dedicated Registered Manager to manage an exceptional supported living service based in the Dartford, Kent area. You will be working for one of UK’s leading health care providers

This is a supported living service offering a high standard of accommodation supporting people with complex learning or mental health needs and Autism

**To be considered for this position you must hold an NVQ/QCF Level 5 in Health & Social Care**

As the Registered Manager your key responsibilities include:
• Formulation of support plans
• Writing of residential core assessments, pathway plans and other competent reports to professionals as necessary
• Direct work with people we support and their families as part of the family support work to assess risks, strengths and viability of living in the community
• Day to day running of the projects, policies and procedure, finance and all administration involved.
• Managing and working with set budgets
• Maintain up-to-date both manual and electronic records and databases

The following skills and experience would be preferred and beneficial for the role:
• Clear enhanced DBS Record
• Experience of Social Services and Local Authorities
• Must have sound knowledge and understanding of CQC and current legislations
• Excellent presentation and communication skills
• Minimum of two years’ experience in a similar role

The successful Registered Manager will receive an excellent salary of £40,000 per annum. This exciting position is a permanent full time role working through Days. In return for your hard work and commitment you will receive the following generous benefits:
• Market leading pay rates
• Free compliance training, and opportunities to develop
• NEST Pension Scheme
• Meals are provided at the home during shift
• Refer a Friend Bonus
• Free enhanced DBS check
• Access to your pay as you earn it through our Moorepay partnership
• Employee Assistance Programme (access to free telephone counselling and legal advice)
• Life Assurance (2x salary)

Reference ID: 6083
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

This is an exciting opportunity for a Clinical Psychologist or CBT therapist to join the Mental Health Rehabilitation Service as we launch Community Rehabilitation in North Kent. We welcome applications from both newly qualified or experienced therapists.

Community Rehabilitation supports people with mental health problems live a full and active life within their family & community, working in partnership with Social Care, Housing and Voluntary Community and Social Enterprise (VCSE) sector.

As a key member of the multi-disciplinary team , you will be responsible for offering high-quality psychological treatments (individual & group) and family interventions s. Case consultation and joint work with team members will also be an expectation. You will have plenty of scope and support to develop your own practice, whilst providing a highly professional service to people with psychosis and their families.
• To be responsible for the systematic provision of Psychological Therapies or interventions
• To undertake high quality direct and indirect specialist psychology interventions (including CBT/CBTp & family Interventions)
• To work collaboratively as part of the multi-professional team and enhance the therapeutic practice of the team
• At KMPT, we are serious about diversity and about inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every day
We deliver brilliant care through brilliant people

Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.


Candidates must hold a postgraduate Qualification in Clinical Psychology/CBT, hold HCPC or BABCP registration, and have experience of working withadults with mental health problems.

Please refer to the attached job description for full details of the role or please contact us to discuss further.


This advert closes on Monday 25 Nov 2024

Proud member of the Disability Confident employer scheme

Job Title: Field Care Supervisor
Location: Dartford
Salary: £19,800pa
Hours: 30 hours per week, Monday to Friday with on-call responsibility and flexibility required to support the needs of the business

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Field Care Supervisor, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

We are looking for a dynamic and independent care sector professional with solid care and supervisory experience and a flexible, enthusiastic and can-do attitude to join the Dartford Branch as a Field Care Supervisor.

As Field Care Supervisor you will work under the direction of the Field Care Manager or Care Planner and Branch Manager, implementing systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy

Responsibilities:

• To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service
• To maintain an effective system in consultation with the Field Care Manager or Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis.
• To meet domiciliary care workers formally on a one-to-one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting.
• To assist the Field Care Manager or Care Planner and Branch Manager with the delivery of a care assistants' development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.

Skills and qualifications we're looking for:

• Experience of supervising others within a Health Care setting
• Articulate with the ability to put across ideas succinctly and clearly
• Holding a valid UK driving licence and access to a car is desirable, however other travel arrangements are possible and will be taken into consideration
• Excellent assessment skills
• Office based role with a requirement to visit clients in their own homes so experience of working on own initiative - self-starter, able to prioritise tasks and manage time effectively.
• Demonstrates the behaviors associated with Prestige Nursing & Care's values

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch colleagues
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of Homecare in the UK, Prestige Nursing & Care are not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment Visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Service Engineer (Field/Mobile Mechanic/Vehicle Technician)

Croydon, Rochester, Tunbridge, Dartford, Redhill Areas

8am to 4.30pm, Monday to Friday

£31,000 - £36,000 Dependant on Experience

Benefits: Paid Door to Door Travel + Overtime at 1.5 and 2.0 (OTE £40-45K) + Fully Expensed Ford Transit Custom Van (can be used for personal use) + Fuel Card + 6% Employer and 4% Employee Pension + Training Package + 25 Days Holiday + Bank Holidays + IT Equipment + Uniform and Washed Weekly + Shopping/Discount Vouchers

Service Engineer (Field) role available in a highly successful and international manufacturer of forklift trucks. You’ll enjoy a local field based role offering comprehensive on the job training, extensive benefits package and progression routes.

The Service Engineer (Field) role will be suitable for engineers from any kind of plant, forklifts, HGV, agricultural or similar equipment. This is also a great career opportunity for vehicle technicians looking to move into a new industry as the company will fully train. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills.

The company are a manufacturer of forklift trucks. Part of a team in the area, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment. No stay away or extensive travel is required. Overtime is available if desired mostly in the week.

The Service Engineer (Field) Role in Brief:

*Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
*Reactive breakdown coverage within the allocated geographical area
*Complete comprehensive training to get fully competent on all machinery and equipment
*Spares placed in van overnight

The Person Required:

*Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
*Engine diagnostics and some basic electrical skills
*Ideally hold a level 3 or equivalent in a relevant subject

Patient contact will largely be incidental with the exception of patient requests for access to Health Records, which may be received in person. Help to oversee and support the wellbeing of the team Assist with recruitment and retention coordinating and adjusting the daily workload of the teams Notify the DHROM of areas of pressure that may exist so these can be reviewed; help the DHROM mitigate or resolve departmental pressures using basic problem solving and analytical skills Undertake initial performance management and sickness absence tasks and procedures as per Trust policies. This will occasionally involve distressing circumstances e.g. if a staff member requires informal capability or conduct management. Undertake annual appraisals and ensuring staff are cross-trained in all aspects of the scanning bureau processes whilst ensuring any barriers to understanding are addressed Ensure all new starters are provided with welcome and training packs on their first day and provided with uniform Help to arrange Trust and Local induction for new staff Actively participate in and support the departments maintenance of the BSI 10008 compliance accreditation.

A Vacancy at Kent and Medway NHS and Social Care Partnership Trust.


If you are an enthusiastic, motivated and self-driven individual who is keen to develop in the world of pharmacy and build a long-standing career then this is the perfect opportunity. We are looking for individuals who strives to deliver high standards and can support our department to meet Trust values.

As a Pre-Registration Pharmacy Technician you will spend two years building a portfolio of skills and knowledge, and demonstrate behaviours that follow GPhC and Trust standards.

Those two years will be filled with many opportunities to grow and develop within our KMPT Mental Health Trust pharmacy team. This will include one day a week working in a busy hospital dispensary, as well as focusing on medicine management, patient safety and the supply of medication.

You will be expected to work two days a week with KMPT, two days with Darent valley acute Trust and one day at College.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
• Develop knowledge around fundamentals of the mental health act
• Dispensary duties
• Distribution and stores
• Medicine optimisation
• Audits
• Attend forensic units, with the supervision of a senior technician or pharmacist.
• Shadow a pharmacist
• Participate in quality improvement projects.
• Participate in departmental education and training schemes to maintain personal development
• To attend in-house meetings.


This advert closes on Monday 18 Nov 2024

Proud member of the Disability Confident employer scheme

Austen Allen Homecare is one of the fastest-growing care companies in Kent. Providing award-winning domiciliary care.

Few things are more rewarding than caring for someone and ensuring they are safe and well in their home. The care industry is one of the only remaining places where recruitment is truly based on your personality and values.

Community Care Worker - Benefits:

- Full in-house training, including The Care Certificate
- Professional Development
- Progression Opportunities
- Company Pension
- Up to 28 Days of Holiday
- Bank holiday rates or days in lieu
- Excellent Mileage Allowance
- Potential to earn enhanced rates for unsocial hours and extra provided availability on weekends.

Community Care Worker - Requirements:

- A full UK Driving Licence and vehicle you can use daily for work is essential.
- Experience in care is desirable but not essential.
- Candidates will be required to work alternate weekends.

Community Care Worker - Duties include (But not be restricted to):

- Personal Care
- Domestic Duties
- Meal Preparation
- Medication Administration

Areas Covered: Hawley, Horton Kirby, Farningham, Eynsford, West Kingsdown and surrounding areas.

*Subject to terms of the contract.

Clinical responsibilities: to include level of responsibility for: 1.1 Maintains personal contact with service users and meets their needs on an individual basis, using the process of listening, assessing, planning, implementing and evaluating care. Is aware of the anxieties of relatives and the support they may need. 1.2 Skilled in communicating with a range of people on a daily basis some of whom may have communication barriers. 1.3 Carries out Midwifery care to the highest possible standards according to agreed policies and procedures, as well as the Midwives, Rules and Code of Practice. 1.4 Maintains the supply and custody of drugs, medicines etc., including keeping of agreed register. Ensures that measuring, administration and recording of all drugs and medicines is carried out in accordance with the rules of the NMC, and as laid down in Trust policy. 1.5 Ensures accurate and contemporaneous records of all care given and audit same. Complete and monitor other records as required by statute and local policy. 1.6 To ensure that evidence based practice is implemented and audited on a regular basis, to encourage and promote innovative practice. 1.7 Is able to recognise any deviations that require transfer to the delivery suite and ensures that the appropriate practitioner is informed promptly of any complication or change in the mothers or babys condition. 1.8 Ensure effective communication with health care professionals and other personnel, promoting relationships to enhance the quality of care to the consumer and to ensure continued care to the patient and assisting in the smooth running of the department. 1.9 Develop and maintain communication with people about difficult matters/and/or in difficult situations. Communication is a fundamental process to ensure continuity and high standards of care. It includes sharing ideas, information and feedback in order to empower patients and members of the interdisciplinary team. 1.10 Is prepared to work in all areas of the midwifery service other than the Birth Centre, in order to meet the requirements of the service and must be able to cover both day and night shifts. Managerial responsibilities: to include level of responsibility for: 2.1 Participates in regular meetings of ward / unit staff, attends as a representative at other meetings e.g. procedure, policy, education, specialist committees, etc. 2.2 Deploys staff to meet the needs of the service, ensuring the appropriate skill mix. 2.3 Maintains ward supplies and participates in clinical trials and evaluation. Ensures that all equipment is maintained in safe working order and returned to the appropriate departments when no longer required. Ensures the economical use of resources through example and by teaching. 2.4. Maintain a safe working environment in accordance with the Health and Safety at Work Act, etc and local policies. Comply with the departments fire regulations. Ensure the proper reporting of all accidents / incidents. Participate in investigations of any complaints. Understands and carries out NHS Trust Policies as contained in Ward / Unit. 2.5. To be responsible for disseminating Trust policies and information as required. 2.6. Provides feedback to other workers on their communication at appropriate times 2.7. Keeps accurate and complete records of activities and communications consistent with legislation, policies and procedure 2.8 Develop Managerial skills, and act up for the Band 7 operational lead midwife in her absence Professional responsibilities: to include level of responsibility for: 3.1 Ensures all necessary records are kept correctly. Is responsible for relevant statutory notifications connected to midwifery. 3.2 With the support of Band 7 midwife, through the Trusts appraisal process to create personal development plans, identifying their educational and professional needs and updates their knowledge and skills. Incorporates research into everyday practice and improves clinical practice through reflection with self or others. 3.3 To act as a resource for the support and guidance of staff. Act as a role model to others in the team 3.4 To contribute to practice, education and development. Engages in the mentorship/Preceptorship programme, supporting students and the preceptees in developing their practice 3.5 Work within the professional role governed by The Code of Practice/Rules of the NMC, as well as locally agreed policies and procedures. 3.6 Participate in the development of Clinical Governance initiatives in conjunction with the Line Manager and monitor implementation and performance. To be involved in the process of clinical audit. 3.7 To work within the philosophies/guidelines of current professional documents/reports, plus any future initiatives. 3.8 To identify and disseminate research findings related to midwifery practice. 3.9 To assess continuing professional developments within midwifery to support changing practice. Education and development responsibilities: 4.1 Contributes to an active and effective learning environment for junior staff. Acts as a practice facilitator for student midwives and participates in the clinical teaching of all learners, ensuring adequate supervision at all times. Acts as a preceptor for newly qualified / appointed midwives 4.2 Updates knowledge and skills in order to develop professionally, incorporating research findings into practice. 4.3 Ensures all staff participate in raising and maintaining standards of care and obtaining an understanding of the reasons for change. 4.4 Maintain clinical competence and accept responsibility for own professional development and updating, including annual mandatory updating. Facilitate the development of other midwives to achieve and maintain competencies. 4.5 Participate with enthusiasm in research projects and be aware of current issues. 4.6 To teach in the clinical setting and participate in the in-service training programmes, study days and conferences.

General responsibilities Clinical Responsibilities Managerial responsibilities Professional responsibilities Education and development responsibilities In addition to the responsibilities outlined above, please see the detailed job description and person specification for further information.

For a detailed description of the Job roles and responsibilities please see the attached job description.

Clinical responsibilities: Reports any accidents or incidents to the Team Leader and knows what actions to take in emergency situations. Welcoming patients in a courteous manner, checking and confirming their Demographics. Assists in maintaining a safe environment for patients, visitors and other staff, as required by the Health and Safety at Work Act. Undertakes other duties as directed, such as cleaning, storing and checking of equipment and the tidying of non-clinical and storage areas. Works across Outpatients clinics on all Trust sites as required to deliver the service. Helping patients/carers/relatives in their enquiries or dealing with complaints, referring them to a clinic nurse or Sister if unable to resolve or appropriate. Managerial responsibilities: Acts as a designated receptionist, responsible for all aspects of clinic administration for their named clinician. Ensures all case notes are available and prepared, prior to the commencement of the clinic Ensures, post consultation that patients are booked out, follow-up appointments are made and arrangements for transport Reconciles the clinic at the end of the session, taking appropriate action on patients who did not attend (DNAs) or cancelled their appointments. Ensures safe custody of health records at all times, whilst they are in the clinics or in transit to another area. Ensures that health records are tracked to the correct location using the PAS system. Assist with ensuring that all necessary material resources are available for clinic sessions. Uses all resources appropriately and is aware of the consequences of not doing so. Maintains standards of performance for the department, reporting any actual or potential shortfalls, to the Team Leader. Assists in the implementation of National, Trust and Local policies. Please see attached job description for further information.

Assisting in the provision of a high quality and efficient diagnostic service. Performing a range of routine tasks within Microbiology under supervision, for example accepting and unpacking deliveries; numbering and processing of clinical samples (such as blood , faeces, urines and swabs); entry of patient details and test requests onto the Laboratory Information System (LIS); operation and maintenance of laboratory equipment and analysers, waste management, including operation of the laboratory autoclave; operating and maintaining centrifuges; supporting Biomedical Scientists, answering telephone enquiries and communicating results to senior staff. Please refer to Job description for more details