Total 744 Customer Service job vacancies in Dartford, Kent, DA1 1DT

Clinical responsibilities: to include level of responsibility for: 1.1 Maintains personal contact with service users and meets their needs on an individual basis, using the process of listening, assessing, planning, implementing and evaluating care. Is aware of the anxieties of relatives and the support they may need. 1.2 Skilled in communicating with a range of people on a daily basis some of whom may have communication barriers. 1.3 Carries out Midwifery care to the highest possible standards according to agreed policies and procedures, as well as the Midwives, Rules and Code of Practice. 1.4 Maintains the supply and custody of drugs, medicines etc., including keeping of agreed register. Ensures that measuring, administration and recording of all drugs and medicines is carried out in accordance with the rules of the NMC, and as laid down in Trust policy. 1.5 Ensures accurate and contemporaneous records of all care given and audit same. Complete and monitor other records as required by statute and local policy. 1.6 To ensure that evidence based practice is implemented and audited on a regular basis, to encourage and promote innovative practice. 1.7 Is able to recognise any deviations that require transfer to the delivery suite and ensures that the appropriate practitioner is informed promptly of any complication or change in the mothers or babys condition. 1.8 Ensure effective communication with health care professionals and other personnel, promoting relationships to enhance the quality of care to the consumer and to ensure continued care to the patient and assisting in the smooth running of the department. 1.9 Develop and maintain communication with people about difficult matters/and/or in difficult situations. Communication is a fundamental process to ensure continuity and high standards of care. It includes sharing ideas, information and feedback in order to empower patients and members of the interdisciplinary team. 1.10 Is prepared to work in all areas of the midwifery service other than the Birth Centre, in order to meet the requirements of the service and must be able to cover both day and night shifts. Managerial responsibilities: to include level of responsibility for: 2.1 Participates in regular meetings of ward / unit staff, attends as a representative at other meetings e.g. procedure, policy, education, specialist committees, etc. 2.2 Deploys staff to meet the needs of the service, ensuring the appropriate skill mix. 2.3 Maintains ward supplies and participates in clinical trials and evaluation. Ensures that all equipment is maintained in safe working order and returned to the appropriate departments when no longer required. Ensures the economical use of resources through example and by teaching. 2.4. Maintain a safe working environment in accordance with the Health and Safety at Work Act, etc and local policies. Comply with the departments fire regulations. Ensure the proper reporting of all accidents / incidents. Participate in investigations of any complaints. Understands and carries out NHS Trust Policies as contained in Ward / Unit. 2.5. To be responsible for disseminating Trust policies and information as required. 2.6. Provides feedback to other workers on their communication at appropriate times 2.7. Keeps accurate and complete records of activities and communications consistent with legislation, policies and procedure 2.8 Develop Managerial skills, and act up for the Band 7 operational lead midwife in her absence Professional responsibilities: to include level of responsibility for: 3.1 Ensures all necessary records are kept correctly. Is responsible for relevant statutory notifications connected to midwifery. 3.2 With the support of Band 7 midwife, through the Trusts appraisal process to create personal development plans, identifying their educational and professional needs and updates their knowledge and skills. Incorporates research into everyday practice and improves clinical practice through reflection with self or others. 3.3 To act as a resource for the support and guidance of staff. Act as a role model to others in the team 3.4 To contribute to practice, education and development. Engages in the mentorship/Preceptorship programme, supporting students and the preceptees in developing their practice 3.5 Work within the professional role governed by The Code of Practice/Rules of the NMC, as well as locally agreed policies and procedures. 3.6 Participate in the development of Clinical Governance initiatives in conjunction with the Line Manager and monitor implementation and performance. To be involved in the process of clinical audit. 3.7 To work within the philosophies/guidelines of current professional documents/reports, plus any future initiatives. 3.8 To identify and disseminate research findings related to midwifery practice. 3.9 To assess continuing professional developments within midwifery to support changing practice. Education and development responsibilities: 4.1 Contributes to an active and effective learning environment for junior staff. Acts as a practice facilitator for student midwives and participates in the clinical teaching of all learners, ensuring adequate supervision at all times. Acts as a preceptor for newly qualified / appointed midwives 4.2 Updates knowledge and skills in order to develop professionally, incorporating research findings into practice. 4.3 Ensures all staff participate in raising and maintaining standards of care and obtaining an understanding of the reasons for change. 4.4 Maintain clinical competence and accept responsibility for own professional development and updating, including annual mandatory updating. Facilitate the development of other midwives to achieve and maintain competencies. 4.5 Participate with enthusiasm in research projects and be aware of current issues. 4.6 To teach in the clinical setting and participate in the in-service training programmes, study days and conferences.

The Elderly Care team with 14 funded Consultant Geriatrician posts (13 in place) currently provide a wide range of hospital and community based services including Acute Frailty services as well as running specialist clinics for patients with Parkinsons disease, falls and general medical conditions. We have recently started a Rapid Access Clinic for Elderly as part of Frailty- Same day Emergency Care (F-SDEC). Inpatient elderly care wards include 5 acute elderly care wards and an established purpose built Acute Frailty Unit with10 Assessment beds, 22 short stay beds and 2 clinic rooms. In addition to existing services, we are seeking colleagues to take on the challenge of developing new models of care for frail elderly people in the community such as Frailty. Pioneering work has already established Integrated Locality Review meetings (MDT meetings, 4/week). Consultants are working closely with existing community teams to proactively assess and manage frail individuals in the community. We are about to open a 22 bedded Acute Unit based in a Community Hospital in Sheppey. The post holder will join the existing team of full time Consultants. The post holder will need to take responsibility for the management of patients admitted to his/her specialty Elderly Care ward (12-15 patients) routinely and those admitted under their care whilst on call for Acute Frailty. The latter would average 12-15 per on call. These patients are then streamed to Frailty Short Stay Unit if early discharge planned (<48 hours) or one of the 5 Frailty Base wards for longer admissions. Acute Frailty Unit has a dedicated Elderly care Team with 2 Consultant Geriatricians supported by their own team of junior doctors and a Multidisciplinary Team. There are 10 funded posts for Middle Grades in the department with currently 6 in post. Elderly care Consultants participate in an Acute Frailty On call service. The post-holder will be paired with another Consultant so that in a 12 week block they provide 2 weeks of weekday on call and 2 weekends on call. Full registration with the GMC and the ability to make decisions at a senior level, the role will allow you the opportunity to continue your personal development, and participate in the teaching, research and governance programs within the Department. All subspecialist interests are welcome. There is an opportunity, in negotiation with the other consultants, for participation in the running of the established clinics such as Falls and Movement Disorder Clinic. The successful applicant will also have an outpatient workload comprising of new and follow referrals for managing complex co-morbidities. Typical clinic would have 3-4 new patients and a similar number of follow-up patients. For suitably qualified candidates considering CESR route to substantive Consultant position, we provide structured and established departmental support. .Further information includes: Opportunity to join a friendly, supportive, well established, forward looking department. Currently 8 colleagues are being supported to progress to specialist registration through CESR route Leadership roles are encouraged and active participation in teaching, quality improvement and research encouraged (work done in department recently presented at an International Conference. Negotiable sub-speciality interest with all major choices including community Geriatrics, Surgical Liaison for frailty, Falls and most other subspecialty Exciting new development of Emerald Frailty Unit with opportunity to design innovative pathways for Acute Frailty assessment and management. Sustainable Frailty on-call model which is focussed on Frailty. We use Clinical Frailty Scale to identify and select moderate to severe frailty presenting acutely. Please note, if you are considering applying for a role within the NHS it is important to be are aware that there will be a legal requirement for employees to be fully vaccinated against Covid-19 by the 1st April 2022. This is applicable for all patient facing roles and roles within patient facing areas.

Allen Motor Group are currently looking to employ a Commercial Sales Advisor to join our Van Centre in Gravesend. Managing and assisting with face to face and digital enquires to try and maximise sales potential whilst going above and beyond to provide a fantastic customer experience. This position is offered on a full time 5-day 42.5 hour working week, with an £18,500 basic salary + average earnings of £45,000, uncapped commission, bonus and company vehicle, reporting to the CV Sales Manager.

Why Allen Motor Group?

In addition to a highly attractive basic salary, uncapped commission and a company provided vehicle we also offer a range of other benefits including:


30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
Fantastic discounts on MOT’s, services and parts
Life assurance benefit, at no cost to yourself
Discounted gym membership
Retailer discount portal with discounts from some of the UK’s biggest retailers
£500 refer a friend scheme
Full training and support to develop and progress your career with Allen Motor Group
High achiever related prizes/experiences


Do I need experience?

No! Whilst we welcome applications from experienced automotive sales advisors, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:


Previous selling and influencing skills
A full UK driving licence
An ability to follow procedures, policies, and instructions.
A passion for providing first class customer service
An eagerness to learn and progress your career
Fantastic communication skills


Key Duties and Responsibilities

As a Commercial Vehicle Sales Specialist, you will be responsible for and not limited to:


Handing of inbound and outbound enquiries via email/telephone and digitally
Meeting individual and team-based sales targets
Guide customers through the whole purchase process, advising on extended warranty, accessories, and financial products
Adhere to industry rules and regulations regarding the sale of financial products and insurance


If you would like to be considered for this opportunity, please do apply now

DetailsClosing Date: 8am Monday 18th November 2024Salary: (SCP 14) to to £25,409 to (SCP 18) £27,344 + Local Government Pension SchemeLocation: Oasis Restore secure school in Rochester, Medway, Kent.Interview Dates: Friday 22nd November 2024Are you passionate about making a difference in the lives of young people?
Do you want to be a part of a values led, driven and innovative team developing the UK’s first secure school?Oasis Restore is seeking Business Support Officers to join our team in supporting the creation of the first secure school in the UK. As part of the Business Support Team, the post holder will play a pivotal role in supporting the Executive Assistant and Office Manager with the smooth running of the school.Initially, the postholder will significantly focus on supporting with administrative tasks such as liaising with examination boards, supporting with recruitment and HR functions, stakeholder/ engagement events, social media updates and event planning for a variety of projects as we prepare to open the school to children in 2024.If you have excellent organisational skills, strong work ethic, excellent communication skills, and a passion for making a positive impact in the community, we encourage you to apply for this exciting opportunity to support the creation of the first secure school in the UK.Once the secure school is open, the postholder will fully support the team with providing efficient and professional reception duties, general office administration, recording of student data, ensuring the efficient and effective running of examinations - (Single Central Register), liaising with external stakeholders including examination boards, and social media updates.You will work alongside an inclusive and welcoming work environment, with opportunities for career growth and advancement.Our Secure SchoolOasis Restore is the country’s first secure school that is a proof-of-concept policy initiative funded by the Ministry of Justice (MoJ) and the Youth Custody Service. Oasis Restore’s mission is to transform the life chances of children aged 12-18 years in the criminal justice system through delivering psychologically informed, integrated practice that centres on trusted, safe relationships between staff and children. Oasis Restore is a learning community that embeds hope, stability, and opportunity for children beyond the secure school. Our offer to youAs a newly established subsidiary of the Oasis Charitable Trust, you enjoy the benefit of being part of a national organisation that aims to support all staff to reach their full potential and a once in a lifetime opportunity to create, develop and grow a new collaborative and innovative values-based organisation.A mixture of one to one and group reflective practise, coaching & supervision sessions as well as regular line management.Experience an Appraisal policy that decouples pay and performance.An elected staff forum to listen to, and act on staff feedbackAccess to a competitive defined benefit pension scheme (either the Teachers Pensions Scheme or Local Government Pension Scheme subject to individual scheme rules).33 days annual leave including bank holidays, rising to 35 days after two years.Subject to meeting basic eligibility criteria, be entitled to up to 8 weeks full-pay and 18 weeks half-pay paid maternity/adoption/shared parental leave (based broadly on the NHS Employers scheme).Subject to meeting basic eligibility criteria be entitled to up to 3 weeks fully paid paternity leave.Paid time off to attend antenatal appointments (those staff who are either pregnant or whose partner is pregnant)Have a structured and bespoke induction training plan plus a training offer bespoke to our context leading to a level 4 qualification in the therapeutic care of adolescents.Receive the same offer of sick leave pay (based broadly on the length of service in the national ‘Green Book’ framework) from Day 1 of employment.Up to 5 days discretionary paid compassionate/emergency/general leave plus further discretionary unpaid leaveUp to 4 weeks paid parental bereavement leave plus up to 5 days paid bereavement leave for the death of other specified close relatives.Expenses and travel costs incurred as part of the working day (as appropriate, not including travel to work)Access to an eye care vouchers scheme, season Ticket Loans, a cycle to work scheme and free car parking.We are in the process of setting up a new employee health care cash plan and employee discount scheme.What are you waiting for? APPLY TODAY!

Oasis Restore is seeking Business Support Officers to join our team in supporting the creation of the first secure school in the UK. As part of the Business Support team, the post holder will play a pivotal role in providing effective and high-quality receptionist and administration support to promote efficient delivery of the policies, ethos and aims of Oasis Restore.To be the first point of contact for the school, deal with email / online / telephone enquiries, liaise with parents, welcome and assist visitors to the school and provide thorough, organised and comprehensive, high-quality reception and administrative support to the business support team and Executive Assistant / Office Manager.The role and what we are looking for
If you have excellent organisational skills, strong work ethic, excellent communication skills, and a passion for making a positive impact in the community, we encourage you to apply for this exciting opportunity to support the creation of the first secure school in the UK.Once the secure school is open, the postholder will fully support the team with providing efficient and professional reception duties, welcome and assist visitors to the school and general office administration support.You will work alongside an inclusive and welcoming work environment, with opportunities for career growth and advancement.Our Secure School
Oasis Restore is the country’s first secure school that is a proof-of-concept policy initiative funded by the Ministry of Justice (MoJ) and the Youth Custody Service. Oasis Restore’s mission is to transform the life chances of children aged 12-18 years in the criminal justice system through delivering psychologically informed, integrated practice that centres on trusted, safe relationships between staff and children. Oasis Restore is a learning community that embeds hope, stability, and opportunity for children beyond the secure school. To read more about us please visit our website.

Examinations and Business Support OfficerSalary: (SCP14) £25,409 + (SCP18) £27,344) Local Government Pension Scheme
Location: Until the secure school is refurbished, the post holder will benefit from hybrid working between home and the temporary office space in Dartford, Kent, with some visits to the secure school location – Thereafter, the role will be located at the Oasis Restore secure school in Rochester, Medway, Kent.
Working Pattern: Full time (shifts between 8am & 8pm) and working occasional weekends
Interview Dates: Friday 22nd November 2024Are you passionate about making a difference in the lives of young people?
Do you want to be a part of a values led, driven and innovative team developing the UK’s first secure school?
Oasis Restore is seeking an Examinations and Business Support Officer to support the Office Manager and Data Analyst with the smooth running of the school and inputting data using the management information system (MIS) software. The post holder will be responsible for ensuring that Restore maintains Joint Council for Qualifications (JCQ) regulations. such as liaising with examination boards and preparing the school for both internal and external examinations, stakeholder communication and engagement, social media updates and event planning for a variety of projects, as we prepare to open the school to children in early 2024.
Once the secure school is open, the post holder will provide efficient and professional reception duties, general office administration, recording of student data, ensuring the efficient and effective running of examinations, liaising with external stakeholders including examination boards, and social media updates.

Senior Support Worker (Practice Lead)

Are you looking to start the year by making a real difference? A career with Achieve together provides the perfect opportunity to kick-start your new year in a role where you can do just that.

We are looking for team members who are passionate about delivering excellent care and support, celebrating achievements, and encouraging fun and creativity. Sound like you?

Become a Senior Support Worker with us this new year and let’s shape lives.

This is more than just a job – you’ll be helping the individuals we care for gain independence and live healthy, happy and fulfilling lives.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities. So if you’re a student, a working parent, retiree, or just need a bit of flexibility – we’d love to hear from you.

Our extensive benefits include:

• Flexible hours to suit a range of lifestyles
• Career progression and training opportunities
• Employee welfare and wellbeing initiatives
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Wagestream - a financial health app that gives you the ability to receive optional pay advances
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards

About you
Although it would be beneficial to have some experience of healthcare work, it isn’t absolutely necessary as we provide full training. As long as you’re passionate, hard-working and empathetic, you’ll fit right in.

As a Senior Support Worker, you’ll ensure that the individuals in our care are able to live their lives independently and engage in daily enrichment activities, while receiving focused, tailored support where needed. This is not a role where you will be tied to a desk, you will enjoy the freedom to explore and access local communities and activities.

About us
At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Senior Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

Without our incredible team, we simply wouldn’t be who we are today. We’re always on the hunt for hard-working, passionate people who want to make a difference and help others – so what are you waiting for?

Join the team today and begin sharing moments and shaping lives.

We are looking for a strong Administrator with a solid background in logistics and customer service. The role will be totally office based at their location on the Medway City Estate.

The role will involve being responsible for order processing and managing our client's in-house system whilst liaising with both internal and external stakeholders. You will be required to have previous experience within a supply chain role, ideally with stock management and a understanding of either an ERP or MRP system. This is a fast pace environment so you will need to complete tasks in a timely and accurate manner. You will need to offer flexibility as well as a positive, pro-active attitude.

This role offers a good salary and benefits package which includes:

28 days holiday including 8 days bank holiday
Healthcare cash plan (Westfield Health) - money back once you have paid for treatments such as dental and optical, plan also covers children. Private medical insurance for certain operations. Doctorline - telephone access to a GP that can provide prescriptions. Gym and retail discounts also included with the plan.
Employee Assistant Programme - free confidential advice line
Life Assurance
Refer a friend scheme - Vouchers for successful recruitment after sending a CV of a friend
Discounted rice
Company Pension scheme
Free parking on site

If you are interested please apply with a current CV, preferably in word, or email Lucy at l.wildish@newappointmentsgroup.co.uk for further information.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs

Medway Council are recruiting for a permanent Experienced Children in Care Social Worker

+ £5,500 market premia + £3,000 annual retention payment after 1 years' service

MAIN PURPOSE OF JOB

To provide a high quality and effective professional casework service, taking responsibility for working and managing a caseload within a framework of appropriate supervision, dependent upon the complexities of these cases and the social worker's experience.

To comply with legislation, statutory guidance and local policies and procedures.

To be competent in all areas of the PCF at Social Worker level and The Knowledge and Skills Statement (KSS) for approved child and family practitioners.

Main duties and responsibilities:

• Manage a caseload within a framework of appropriate reflective supervision, undertaking focused, analytical assessments, SMART care plans and reviews that have clear objectives and outcome measures in order to ensure that all looked after children receive a service that reflects the Council's commitment to achieving positive outcomes for our looked after children.
• Demonstrate and model good practice that reflects a commitment to relationship and strengths based practice, working collaboratively with children and their families.
• Work directly with children and young people to establish their lived experiences, wishes and feelings, using a variety of techniques, as required.
• To work with children and families in a variety of diverse and complex contexts, such as mental ill health, disability, substance misuse, domestic abuse, sexual and criminal exploitation, radicalisation, poverty, discrimination, and immigration.
• Consistently use the Signs of Safety practice model in assessments and interventions with looked after children, their families and their carer's.
• Demonstrate the ability to collaboratively engage and develop quality Life-story work with all Looked After Children so they have a good understanding of their family and their story both in care and before care.

WORKING STYLE

The workstyle for this role has been assessed as 'Hybrid'. This means the post holder will have a flexible workstyle and be able to work from a variety of locations. There is an expectation that the post holder will be office based for a minimum of 2 days each week and for the whole week whilst on duty.

if you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Medway Council are recruiting for a number of permanent Senior Practitioner within the Children's Services team.

+ £6,000 market premia + £3,000 annual retention payment after 1 years' service

MAIN PURPOSE OF JOB

Assist the Team Manager in supporting the team in safeguarding and promoting the well-being of vulnerable children and young people through the provision of high quality social work practice, supporting them to achieve their full potential, living within their family if safe to do so.

Model best practice, sharing learning, and offering a safe reflective space for less experienced practitioners in your team to develop.

Participate in effective partnership working and engagement and work collaboratively with a range of organisations, statutory and voluntary in delivering services to children and young people.

Comply and support others to comply with legislation, statutory guidance and local policies and procedures.

Maintain personal and professional training and development as part of your commitment to continuous professional development, utilising supervision and your annual personal development review plan, to support your growth and development as a practitioner and leader.

As a Senior Practitioner you will be in a leadership role within the team whereby you may be required to deputise for the team manager, supervise staff, lead in an area of specialism and support the team practically and emotionally with oversight and support from the Team Manager.

Main duties and responsibilities:

• Manage a reduced caseload within the appropriate statutory framework to a high standard. Your casework will consist of complex and joint casework with less experienced members in the team, where your role will be to oversee practice and support the development of your team.
• Demonstrate expert and effective practice in complex situations that reflects a commitment to relationship and strengths-based practice, assessing and managing higher levels of risk and working collaboratively with children, young people and their families and carers.
• Contribute to the learning and development of others in your team, including providing advice and support to less experienced staff on aspects of casework ensuring a high level of practice is demonstrated.
• Supervise staff within your team including student social workers, newly qualified social workers, family support workers and/or personal advisors. The Team Manager will retain overall responsibility for the team.
• Lead on an area of practice that is relevant to your service and be an expert in this area, within your service, providing training opportunities, consultation and sharing resources. Where available you should be part of a Medway Safeguarding Children's Partnership (MSCP) Champions group for your area of specialism.

WORKING STYLE

The work style for this role has been assessed as 'Hybrid'. This means the post holder will have a flexible work style and be able to work from a variety of locations. There is an expectation that the post holder will be office based for a minimum of 2 days each week and for the whole week whilst on duty.

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Medway Council are recruiting for a fostering Social worker Private fostering

To contribute to the delivery of a highly effective Children's Social Care Service, taking responsibility for working and managing a caseload within a framework of appropriate supervision. (This will be dependent upon the complexities of the cases and the post qualification experience of the social worker).

To work with connected carers and children placed in a connected carers arrangement, providing support as appropriate.

To assess, plan, use evidence based analytical practice to implement and evaluate safeguarding measures to ensure all children are given the opportunity to reach their full potential.

To complete a range of assessment related to connected carers, including Special Guardianship, Viability and Connected Carers assessments.

To complete all assessments within regulated deadlines and timescales, and submit these reports to Court or Fostering Panel as required.

To attend Court, Fostering Panel and other forums as appropriate to present assessments.

if you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk

We're looking for a kind, compassionate and resilient Step Down Worker to join our Homelessness service in Kent.
£25,755.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The role of a Step Down Worker is to provide ongoing support to IDVA clients where the risk has been reduced to a safer level or where a client is referred into the service as medium/standard risk.. The post holder will provide ongoing support which is bespoke according to need and will work in a trauma informed way providing holistic support to aid client's recovery from abuse. This post will be part of the male IDVA team and will work collaboratively with the IDVAs to manage case loads.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Provide ongoing support with a range of client needs including but not limited to attendance at court hearings, mental health, substance issues, and housing support.
- Knowledge of the criminal justice system. Understanding of Marac protocols.
- Support clients to obtain orders where needed and any other civil remedies available to them.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Attending all court and Case Management hearings with clients
- Carry out administration tasks in line with the role as directed.
- Supporting clients to set personalised goals in the form of a Safety and Support Plan.
- Assisting in the recording and reporting of customer incidents.
- Managing any ongoing risks and creating safety plans when required.
- Raising concerns of any increase in risk levels to senior IDVAs.
- Attend case management session with IDVA Team Leader
- Developing productive relationships with partner organisations to improve service outcomes.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the
health and safety of yourself and colleagues.
- Encouraging clients to attend relevant programmes when appropriate.
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to
- Adhering to all other Look Ahead's policies and procedures.
- Engaging in learning and development activity to increase knowledge and skills.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the IDVA Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem

What you'll bring:

Essential:
- Some domestic abuse knowledge or experience

Desirable:
- Experience working in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full Job description on our website.

General responsibilities Clinical Responsibilities Managerial responsibilities Professional responsibilities Education and development responsibilities In addition to the responsibilities outlined above, please see the detailed job description and person specification for further information.

For a detailed description of the Job roles and responsibilities please see the attached job description.

Hays Specialist Recruitment is actively recruiting for Adult Support Workers in Kent (Tunbridge Wells) to work with adults with learning disabilities/difficulties.Salary : £23,000 - £25,000 Shifts: All shift patterns available (inc. Nights, Long days and half days)

Your new company
Hays Specialist Recruitment has become a staple name within the UK, especially for those looking to continue their rewarding work within Social Care & Social Housing. We offer a variety of consultative advice for your career and ample opportunities. We offer free online training to upskills workers, as well as bespoke training packages centred to cater our specific services focused on supporting adults with learning disabilities. We will support you throughout your job-seeking journey.

Your new role

• Providing essential support to adults with learning disabilities such as Autism and ADHD within residential homes.
• Creating a safe and nurturing environment to foster their independence and personal growth.
• Engaging in diverse day-to-day activities tailored to their unique needs and interests.
• Assisting with household tasks like cooking and cleaning.
• Supporting in medication management.
• Building trust and responsibility to accompany them to appointments and activities.

What you'll need to succeed

• Preferred Experience: Minimum of 2 years of experience in a care setting supporting adults with learning disabilities, and at least one year within the UK. Your chances of success and placement with our clients will increase based on your background experience.
• Ideal Qualifications: Qualifications such as an NVQ L3/2 in Health and Social Care or relevant qualifications in supporting adults with learning disabilities are ideal. (Note: Some homes may require or prioritise candidates with specific qualifications, such as NVQ LVL 3. Mandatory training evidence will be requested, and any required modules will be assigned through our online training platform.)
• A manual driving licence, valid in the UK. You will also be required to drive service vehicles from time-to-time on-site to transport residents (not mandatory but will be prioritised over non-drivers)
• Flexibility: We're seeking workers who are as flexible as possible. We understand your individual needs, such as work, education, and family commitments, and will strive to accommodate them. (Note: Flexibility will be prioritised.)
• Resilience: This role can be challenging, so a strong will, perseverance, and patience are essential when dealing with difficult situations. You must be engaged with the residents in activities, including life sessions, shopping, cooking.
• Effective Communication: Good written and verbal communication skills are necessary. You'll be responsible for writing in logbooks and potentially preparing reports or editing care plans.

Unfortunately, we are not accepting any sponsorship for these roles at this time. You must have a sponsor already, or have Right to Work documents within the UK.
What you'll get in return

• We provide all our workers with access to an online training portal. In addition to required training, you can use this portal to access several different courses and modules for your own professional development, which can make you more desirable to potential employers. In addition, you will be enroled on our award-winning training programme at no additional cost.
• A fully paid for Enhanced DBS
• Professional progression and funding towards advancing your qualifications, with frequent reviews and promotion plans to ensure a hospitable and growing environment.
• Flexible shift times
• Early pay (paid upon request)
• Overtime and bank holiday increased rates.
• Free access to health portal, counselling and support
• Up to 28 days annual leave (pro-rata)
• Fantastic pension schemes that improve with years of service

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on 0207 259 8715.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk