Total 698 Customer Service job vacancies in Derbyshire, DE1 3QT

Your new company

Hays Education are working with a school rated 'Good' by Ofsted just outside Derby centre. This is a small school who has high levels of SEND and behavioural needs.

As a Primary School Support Worker, you'll have the opportunity to make a real difference in the lives of our young learners.

Key Responsibilities:

• Individual / Group Support: Provide personalised support to students with SEMH needs, ensuring their well-being and engagement in learning.
• Behaviour Management: Implement effective behaviour management strategies to promote positive behaviour and minimise disruptions.
• Academic Assistance: Assist students in accessing the curriculum, adapting materials as needed.
• Emotional Support: Build strong relationships with students, offering emotional support and encouragement.
• Collaboration: Work closely with teachers, therapists, and other staff to create a cohesive and supportive learning environment.
• Record Keeping: Maintain accurate records of student progress and interventions.

Requirements:

• Experience in a child-facing role
• Relevant teaching assistant qualifications are desirable but not essential
• Experience with working with SEND children is essential
• Excellent classroom practice
• Behaviour management
• Enthusiasm and flexibility
• Strong interpersonal and organisational skills

Benefits:

• Competitive Pay: We offer competitive rates of pay which fairly reward your hard work
• Flexible Opportunities: Work around your schedule for a better work/life balance, without compromising on commitments
• Professional Development: Access a range of resources to support your career growth, including a dedicated consultant
• Exclusive Job Opportunities: Get first access to live job opportunities in Leicestershire
• Hays also offers an excellent Refer A Friend scheme worth £350 in high street vouchers.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new job, contact your local Hays office for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Sponsorship is not available for this position. Applicants must be a driver with own car.

We are looking for Residential Childrens Support Workers / Therapeutic Childcare Workers (with Education experience ideally!) for several residential services throughout the local area. There are a number of homes including those specialising in autism, speech and language disorders, moderate to severe learning difficulties and associated behavioural difficulties, and also therapeutic services for children with emotional and behavioural needs.

There are also opportunities for Seniors in Burton on Trent, Mickleover and Derby and applicants will ideally have NVQ lvl 3 or 4 in either Children's Residential, Children & Young Peoples Workforce or Young People & ~Family Practitioner.

Hours and shifts vary from fixed patterns to rotas arranged 4+ weeks in advance.

This is a Childrens Residential Support Worker positon and as such you will need experience of supporting children - either those with learning disabilities or in a therapeutic environment; building self-esteem, becoming an active part of the community, and achieving best outcomes.

This can mean, teaching life skills, organising and attending day trips and health care appointments, delivering personal care and administering medication.

The role will include, undertaking regular checks throughout the night and completing paperwork to a high standard as well as delivering personal care.

In return you will be offered: -
- Wellness programme
- Staff discount scheme
- Paid training and continual personal development
- Progression opportunities
- Generous salary
- Free onsite parking

You must also be resilient, caring and able to put the safety and needs of the young people at the centre of everything you do.

*some roles are temp to perm working for 12 weeks through agency before going onto a permanent contract.

For more information on these or any other roles available through RB Social Care, give us a call.

RB Social Care is a certified Disability Confident Committed Employer.

** As part of our ongoing pursuit for the best available candidates, we operate a referral bonus scheme; we will give you £150 for anyone recommended to us (not already registered) that leads to us securing a role for (for a minimum of 1 month) **

Band 6 CPN Nurse - Ilkeston NHS.

Service Care Solutions are recruiting for a Band 6 CPN Nurse to join the team at Ilkeston NHS. This is a temporary agency role, working Monday to Friday, 9:00 am - 5:00 pm, with a pay rate of £26.50 Ltd per hour (paid via umbrella).

Key Responsibilities:

• Conduct holistic mental health assessments and initial consultations (Living Well).
• Participate in weekly MDT, complex case reviews, and team meetings.
• Manage a caseload of 30-35 clients and maintain accurate records on System 1.
• Administer injections and manage depot clinics.
• Deliver psycho-social interventions, including family support, CBTp, trauma-based interventions, DBT skills, motivational interviewing, and group work.
• Develop comprehensive care plans and manage risk effectively.
• Serve as duty worker, ensuring patient safety and care needs are met.
• Mentor students and provide peer supervision to team members.

Position Details:

• Location: Ilkeston NHS
• Role: Band 6 CPN Nurse
• Contract Type: Temporary (Agency)
• Working Hours: Monday to Friday, 9:00 am - 5:00 pm
• Pay Rate: £26.50 Ltd per hour (via umbrella)

If you're a motivated and experienced CPN Nurse looking for a dynamic role, we encourage you to apply!

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

About the role

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What’s in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make thing’s easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

We’re proud to have been accredited Disability Confident Level 2 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Would you like to join a team that is contributing to making Buzz the Nation’s No1 Choice for Bingo?

We have a fantastic opportunity to join the Live Bingo Team and are on the lookout for a Live Bingo Deputy Manager based in our Live Bingo Studio in Derby.

We are looking for an experienced manager either who is ready to step into a Deputy role or who is currently at Deputy level and would like to expand their career.

Working alongside the Live Bingo Customer Operations Manager, you’ll be responsible for a team of Live Bingo Hosts and Chat Stars who are delivering our bingo products across our Omni-Channel business for clubs and our online bingo rooms.

We are looking for the right person who can bring their retail management experience and help develop the team further. You will be someone who thrives and has passion in leading, coaching and guiding a team to be super successful enabling everyone to reach their full potential.

Delivering an exceptional customer experience, service and standards is part of who we are in the Live Bingo Team. We are looking for someone who has enthusiasm, dedication, commitment, and drive. You will play such an important role in the team delivering this to for our customers along with achieving all our KPI targets. You need to have an analytical eye, spot areas of improvement and help build plans within the team that elevates us from our competitors. You will at times work closely with the Bingo Product, Marketing & Social, Retail Commercial and Customer Service teams.

Your knowledge and experience


Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment
Previous experience of working within a gaming environment
Evidence of being able to create, manage and drive new Initiatives through others.
Has presence and impact within groups.
Self-aware and welcomes constructive feedback.
Committed to your own and other's development.
Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.
A track record of delivering high levels of customer service & KPI delivery.
Strong customer focus with service values & team principles.
Brings business awareness to decision making.
Understanding of KPI's that may affect the commerciality of the business.
A relentless focus upon customer service standards with strong attention to detail


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your skills:


Ability to work in a dynamic and agile way and deliver on deadlines
A keen eye on attention to detail when delivering outputs of work
Strong communication skills, written, spoken and visual for our internal teams and customer user experience
Not afraid to explore out of the box thinking to deliver a better customer user experience
Able to adapt quickly to changing demands.
An enthusiastic self-starter who identifies opportunities


For more onformation please see attached job description and apply today!

#BB1

We are working closely alongside a Local Authority in Derby to assist with the appointment of a Call Handler, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.74 - £16.07 per hour

Responsibilities:

Call handling services
Responding to emergency situations including lifting uninjured customers using specialist equipment provided. (Full training provided)
Carrying out safe and well checks to support vulnerable people living in the community.
Installing and maintaining emergency call equipment in customers homes

Required skills & Experience:

Excellenet communication and computer skills
Call centre experience
Understanding of social care with the elderly
All candidates will be required to have an enhanced Adults DBS
All candidates must hold a full manual driving license and have access to a car for work purposes for which mileage will be paid

Please note:

You should be available to work immediately or at a short notice.
You should have right to work in U.K
This role requires an enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1378104

Your new company
A family-run, luxury retail business based near Derby, offering a bespoke service to their customers.
Your new role
As an online Customer Services/Sales Executive, you will be responsible for ensuring excellent communication with customers to convert enquiries to sales, manage sales via email, live chat and telephone, respond to customer enquiries using your knowledge of the products (training will be provided), process payments, confirm orders, provide after sales care, and coordinate sales in line with other internal departments. It will be crucial to provide excellent customer service throughout all aspects of the role. This is an in-office role.
What you'll need to succeed
The successful candidate will have:

• Previous experience working in sales/customer service with high-end products (essential!)
• Excellent telephone manner and written English
• Strong interpersonal skills which facilitate building rapport
• IT proficiency including MS Office and sales and stock systems
• The ability to use your own initiative and work under pressure.
• Motivation in a sales environment

What you'll get in return

• £25,500 to £28,000 salary per annum depending on experience
• Opportunity to earn team bonuses
• A positive team culture with focus on recognition, and years of experience to learn from

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Call Handler/ Administrator required for a leading health care organisation based in Derby. Experienced customer service professional required to answer and make calls to new and existing patients, install and maintain emergency call equipment and complete all required documentation.

What skills and experience we're looking for

SPECIFIC RESPONSIBILITIES

Ensure that the Head of SEND & High Needs are kept abreast of legislation and amendments to the SEND Code of Practice and its duty outlined within.

Coordinate the processes and procedures to ensure that AMA meets its duty outlined in the SEND Code of Practice.

Chair EHCP reviews and represent the academy on behalf of Local Authorities.

Prepare EHCP reports and reviews as appropriate.

Monitor performance and progression of the learners with EHCP.

Support with communication between departments.

Attend staff, team and department meetings.

Ensure that EHC Plans are accessible to appropriate staff.

Chair EHCP annual reviews for RNN Learners.

Comply with KCSIE and represent the Group at meetings and reviews as appropriate.

Support colleagues to ensure EHCP learners have identified initial starting points.

Contribute to and use intervention and support strategies to ensure EHCP learner attendance and satisfaction meets college targets.

Identify and deploy intervention and support strategies to ensure no significant outcomes gaps, particularly for EHCP learners.

Contribute and support curriculum to ensure learners are provided with the knowledge, skills and cultural capital they need to overcome social injustice ensuring rich opportunities to develop learners’ broader life skills and citizenship and as outlined in the EHCP outcomes.

Your role in the department:

You will be employed within the SEND Team within the student support services department structure under the overall management of the Head of SEND and High Needs.

You will report directly to the SENCO for professional, personal and organisational direction.

You will take a lead on ensuring that academy works in accordance with its duty outlined within the SEND Code of Practice.

You will manage the EHCP process for the team ensuring that reviews are chaired, attended and noted with reports provided in line with guidance.

You will ensure that learner outcomes are recorded and performance against targets monitored, reviewed and recorded against EHC Plans for review purposes.

You will work closely with the Learning Support Coordinator(s) to ensure that support for learners’ requirements is implemented consistently across academy and in line with learners’ outcomes outlined in EHC Plans.

You will collaborate effectively across the academy, Local Authorities, learners, parents, carers and other stakeholders as and when appropriate and required.

What the school offers its staff

Archway benefits to include shopping discounts and competitions

A free and confidential employee assistance programme offering counselling and advice

Access to Teachers’ Pensions / Generous pension scheme

Access to discounted travel schemes

Cycle to work scheme

Comprehensive training and support

Opportunities to develop new skills and progress your career

Eye care voucher scheme

Free flu vaccine

Access to e-learning and development

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to the satisfactory completion of an enhanced DBS check, Barred List check, the receipt of satisfactory references, online searches and any other statutory checks that are required for the post. We are an equal opportunities employer.

Location: Swadlincote

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We’re looking for people who are passionate about care, and who want to help others to join our amazing teams. We don’t require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you’re looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in at the weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App – request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card – national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Childrens Residential Support Worker

Precedo Healthcare are currently recruiting Children's Support Workers to work within Children's Residential services in Glossop and the surrounding areas

You will be expected to support and encourage them in day to day activities either within the service or in the community.

To be successful in this role, you will need to;

• Have excellent communication skills, both verbal and non-verbal.
• Have an understanding of conditions such as Autism, developmental delays, physical disabilities and the emotional effects these may have on the child and families.
• Be able to de-escalate challenging situations successfully
• To support the child with any personal care needs they have

We are able to offer a variety of shifts, full or part time, days or nights - you tell us when you can work!

Please note we are not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

Precedo Healthcare is an equal opportunities employer and a member of JOBSAWARE.

Your new company
A family-run, luxury retail business based near Derby, offering a bespoke service to their customers.
Your new role
As an online Customer Services/Sales Executive, you will be responsible for ensuring excellent communication with customers to convert enquiries to sales, manage sales via email, live chat and telephone, respond to customer enquiries using your knowledge of the products (training will be provided), process payments, confirm orders, provide after sales care, and coordinate sales in line with other internal departments. It will be crucial to provide excellent customer service throughout all aspects of the role.
What you'll need to succeed
The successful candidate will have:

• Previous experience working in sales/customer service with high-end products (essential!)
• Excellent telephone manner and written English
• Strong interpersonal skills which facilitate building rapport
• IT proficiency including MS Office and sales and stock systems
• The ability to use your own initiative and work under pressure.
• Motivation in a sales environment

What you'll get in return

• £25,500 to £28,000 salary per annum depending on experience
• Opportunity to earn team bonuses
• A positive team culture with focus on recognition, and years of experience to learn from

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

VACANCY – Residential Support Worker (Condensed Rota, 3 on 3 off Rota Pattern - 07:15 to 21:45)

Salary details - £31,140.20 to £31,931.90 (dependent on qualifications and experience)

Location:- Alderwasley Hall School, Derbyshire

Job Term: Permanent appointment following a successful Probationary period

What will we offer you?
• A bonus payment of £1500 to qualified staff (Terms and conditions apply)
• Paid training and induction including DBS
• Career progression opportunities
• Free meals while on shift
• Wellness Scheme
• Free onsite parking
• – Upon starting in this role you would qualify for a Blue Light Card – a discount service for the social care sector providing members with discounts online and on the high street. Read more at: https://www.bluelightcard.co.uk/
About us:-
Alderwasley Hall School and Sixth Form provides exceptional education for day and residential students aged 5 to 20. We transform the lives of young people with High-Functioning ASD (Autism Spectrum Disorder), Asperger’s Syndrome, Pathological Demand Avoidance (PDA) and Developmental Language Disorder. We are also highly experienced in meeting associated diagnoses and needs, such as Selective Mutism, anxieties and phobias. Our goal for every one of our students is to be happy and healthy with a sense of belonging and purpose. The split school site is located within the beautiful Derbyshire countryside!
The Role

This is an exciting opportunity to join our care team as a Residential Support Worker! As a Support Worker, you will be working within the residential setting, you will assist students with a range of care activities in the home and support students’ needs during leisure activities and school holiday periods. You will promote the student’s independence and choices at every opportunity! All staff must be flexible and willing to work shifts that include some evenings, weekends and sleep-ins.


Essential Criteria:-

Successful applicants should be:-

• Enthusiastic, patient and understanding.
• resilient
• Able to undertake a challenge and provide high standards of care to our young people.
• Also be able to work well in a team as well as using your own initiative.
• Experience of working in a similar setting with young children would be an advantage, but is not essential, as full induction and training will be provided.

Desirable Criteria:-

• Level 3 diploma in Residential Childcare (or equivalent)
• Driving license


This vacancy is open to both internal and external candidates across the SENAD group.

For further information contact our Recruitment Team on 01885 488096 Ext: 12103

Alderwasley Hall School and The SENAD Group is dedicated to equality of opportunity in all areas of work, education and care. We are also committed to safeguarding those in our care – all successful candidates will be required to apply for an enhanced DBS check and will be subject to thorough background checks and online search.


Alderwasley Hall School, Alderwasley, Belper, Derbyshire, DE56 2SR

Support Worker

Immediate interviews available!

You must be able to work over 26 hours per week and due to shift patterns and transport links and live within 7 miles radius from the DE11.

Salary: £11.44 per hour

Real Life Options have opened a new Supported Living service in Swadlincote to provide support to people with autism, learning disabilities, and Complex needs. We will provide individualised support packages and promote independence to enable people to live a happy fulfilled life within their own homes. The purpose-built accommodation is made of individual apartments.

The service comprises of 14 apartments for people with mild learning disabilities, and 4 apartments for people with higher complex needs.

Shift patterns are generally:

07:00 to 14:00/15:00 and 08:00 to 15:00/16:00

14:00 to 21:00/22:00 and 15:00 to 21:00/22:00

21:00 to 07:00 and 22:00 to 07:00 (Waking Nights)

The role

You will be supporting individuals in their own homes to live as independently as possible. This involves, following daily planners, helping with financial expenditure, domestic support and administration of medication, there may be some support with personal care and meal planning/preparation, maintaining important relationships and support to find new friendships.

A rewarding part of the role will be encouraging participation in activities in the local community to enhance social inclusion. Seeking new opportunities for the growth and development of the people we support which could include volunteering roles and further education access.

Working on a rota, you will be required to work weekends, evenings, bank holidays and nights with planned time off.

We have full time and part time positions available.

An Enhanced DBS Is Required for this role.

Benefits and Rewards

At Real Life Options we treat our people with the same respect, care and consideration that we show to the people we support. Not only do we provide competitive rates of pay, a great place to work and great job satisfaction, our additional benefits include:

Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

If you can circle 6 or more of the skills below, then you could be the person we are looking for:

Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring - Inclusive

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

IND123

Proud member of the Disability Confident employer scheme