Total 220 Customer Service job vacancies in EX2 4DA

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: The Living with and Beyond Cancer Team is a multi-disciplinary team that provides multi-modal interventions for patients before, during and after their treatment for cancer. We aim to respond to the changing needs of our patients, outreaching to provide a service across Eastern and Northern services. The Therapy Cancer Support Worker will be an integral part of this team. They will be responsible for supporting with the coordination of patients therapy and assist in the running of interventions such as exercise groups, nutrition support and weight management groups. Administrative duties will include booking of classes and data collection. The postholder will also provide support to patients who are stratified in to level 1 (universal) prehabilitation. This may include advice about exercise, diet, sleep, fatigue and other health related behaviours such as alcohol and smoking cessation (Principles and guidance for rehabilitation within the management and support of cancer. Macmillan). Depending on the post-holders personal development plan and opportunities within the team, you will be supported to develop your knowledge and skills in rehabilitation. Working Pattern: 37.5 hours, flexible working will be considered. Interview Date: To be confirmed. For further information please contact: Rachel Keenan, Macmillan Clinical AHP Lead for LWBC via email on rachel.keenan1@nhs.net This is a fixed term contract for 22 months. For current NHS employees this post could be a secondment opportunity. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role If you have previous experience within customer service or administration and are looking for a new challenge, this secondment/fixed term role could be for you. As a service administrator you will be required to communicate between our patients and our clinical staff - answering patient calls and queries, nurse queries, liaising with consultants, validating patient pathways, and booking outpatient appointments. We are looking for someone who is empathetic and can provide excellent patient care when dealing with queries and concerns from patients over the phone or via email. Day to Day you will be ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner. Typical tasks that you will complete are: Proof reading clinical letters. Booking appointments from waiting lists. Setting up and updating clinics. Liaising with other health services. Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors. Working Pattern: Tuesday, Thursday and Friday 9am to 5pm Interview Date: To Be confirmed For further information please contact: Jo Knight, Team Leader on joanneknight@nhs.net This is a fixed term contract for until 31/12/2025. For current NHS employees this post could be a secondment opportunity. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role This is an exciting opportunity to join the Royal Devon University Healthcare NHS Foundation Trust as part of our Specialist Surgery Rehabilitation team based at the Royal Devon & Exeter main site (Wonford). The Royal Devon has a passion for pursuing perfection across all areas of its services. We are a welcoming Trust, focussed on valuing a persons differences and encouraging them to grow and flourish in their role in healthcare and is set in one of the most beautiful areas of the UK. We have both full and part time positions available which involve providing a range of therapeutic interventions, treatments and exercise programmes to patients and liaising with patients and family/carers in discharge planning and prevention of falls. Post holders will be expected to identify and support the physical limitations of a patients disability and their functional problems to support the therapy team to deliver early routine assessments and rehabilitation. There will be a requirement to develop strong links with the multidisciplinary teams working in the acute and community settings. The caseload will be patients who are recovering from surgical procedures and are being assessed for discharge home or to their normal place of residence. All members of the team will be expected to work across all areas and be available for the shifts across 7 days including weekends and bank holidays. The post holder will work flexibly in other areas if required. The role comes with the added benefit of being in a modern city with a wide range of leisure activities and entertainment facilities. Based within the heart of beautiful Devon and just off the M5, Exeter has a lot to offer, with a stunning coastline and picturesque moors within throwing distance of the city. Working Pattern: 37.5 hours per week, Monday-Friday 08:15 to 16:30 Weekends and Bank Holidays allocated on a rota basis Interview Date: To be confirmed. For further information please contact: Shaun Fryett, Clinical Lead Physiotherapist on shaun.fryett@nhs.net 07557 489927 As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role This is an exciting opportunity to join the Royal Devon University Healthcare NHS Foundation Trust as part of our rehabilitation team covering Acute Neurology and Medicine based at the Royal Devon & Exeter main site (Wonford). This post will involve providing a range of therapeutic interventions, treatments and exercise programmes to patients and liaising with patients and family/carers in discharge planning and prevention of falls. Post holders will be expected to support the physical limitations of a patients disability and their functional problems and deliver early routine rehabilitation following assessment by the qualified practitioner. There will be a requirement to develop strong links with the multidisciplinary teams working in the acute and community settings. The caseload will be patients with acute or long term conditions and are being assessed for discharge home or to their normal place of residence. All members of the team will be expected to work across all areas and be available to work at weekends and bank holidays. The post holder will work flexibly in other areas if required. Working Pattern: 30 hours per week, Tuesday to Friday 08:15 to 16:30 (weekends on a rota basis - approximate frequency - one weekend day every four weekends) Interview Date: To be confirmed. For further information please contact: Jess Cox-Martin, Clinical Lead Physiotherapist on jessica.cox-martin@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for an enthusiastic and motivated Service Administrator (Medical Secretary) to join the Neurology Team, based in Bowmoor House, Royal Devon and Exeter Hospital Wonford. We have an exciting role working as the main administrative secretarial support for the Botox service within Neurology. As an individual we are looking for someone who enjoys working as part of a busy and vibrant team, who is able to prioritise their workload, and can remain calm under pressure. Excellent communication and interpersonal skills will be an essential, proven experience in dealing with service users/patients on the telephone. You will be flexible and adaptable with excellent IT skills. You will need to enjoy the challenge of working as part of a team yet have the ability to use your own initiative to meet the changing needs of the department and Neurology service. As a team we are encouraging of personal and professional development, full training and support would be provided to help you learn and develop within this role. Working Pattern: 37.5 hours per week. Monday to Friday. Interview Date: To be confirmed. For further information please contact: Ashleigh Stevens, Admin Line Manager on 01392 406475 or ashleigh.stevens3@nhs.net This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job Title: - Care Support Worker - Mental Health Trust:Devon Partnership NHS Trust Location: - Trust also covers areas in Exeter, Torquay, Ivybridge, Barnstaple. Main hospitals are exeter and Torquay. Pay Rate: £12 - £21 Shift Patterns:7:30am to 3:30pm, 7:30am to 12:30pm, 9am to 5pm, 12:30pm to 8:30pm, 3:30pm to 8:30pm, 8pm to 8am About the Trust- Welcome to Devon Partnership NHS Trust - Mental health, learning disability and neurodiversity services. We provide a wide range of NHS services to people with mental health, learning disability and neurodiversity needs in Devon, the wider South West region and nationally. We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high quality services that are safe and focused on peoples recovery. Why might this job interest you? This position allows you to make a significant impact on individuals' lives by providing essential support and compassionate care in mental health settings, all while having the freedom to choose your own working hours. The flexibility of a bank role enables Mental Health Care Support Worker to balance professional responsibilities with personal commitments, promoting a healthy work-life balance. The ability to contribute to patient care on a flexible schedule makes this role both rewarding and accommodating, ensuring that individuals receive the necessary support when they need it most. What you can add: Monitoring patients' conditions by taking temperatures, pulse, respirations and weight Assisting in the delivery of patient care as directed by the Registered Nurse Ensuring that the patient is the prime focus when making decisions about their care and wellbeing Assisting patients with compassion when undertaking normal activities of daily living whilst ensuring that privacy, dignity, and human rights are respected The role will involve, but not be limited to you performing the above. What youll need: A minimum of 6 months experience as a Mental Health Care Assistant (Qualifications required to accompany individuals with 6-12 months experience) or Studying as a Student Nurse with at least 12 weeks clinical placements, studying towards a Mental Health Nursing degree *Depending on the Trust, you may require variable additional certification and skills. The benefits we can offer you in return: Putting People in Places to Care be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life. Weekly pay to give you access to your wages more quickly. Blue Light Card NHS Discount Provider First choice of shifts/placements at the Trust of your choice over agencies. Our team is always happy to help - access our support line any time. Working options to suit your lifestyle being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements. Training and development opportunities via the Trust and NHSPs own academy. Explore different wards, keep your skills up to date whilst gaining vital experience. Being part of the NHSP Community means youll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more. Who are NHS Professionals? NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements. ApplyToday By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

Family Practitioner

Duration: Initial 3 months
Location: Exeter
Hours: 37 hours per week
Rate: £19 per hour (umbrella) / £15 per hour (PAYE)

Devon County Council is seeking a Family Intervention Practitioner to join their team. This is a family-facing role, so flexibility and the ability to visit families in their homes is essential. The position requires attendance at the office 2-3 days a week.

Key Responsibilities:

• Provide direct, intensive support to a mixed caseload of children, their families, and carers, working alongside other professionals to deliver practical interventions that help children remain safely at home or in other suitable accommodation.
• Work with families in crisis, applying a short-term intensive intervention model, with some cases requiring longer-term support.
• Assess, monitor, and manage risks to and from children and young people, ensuring that any concerns are escalated appropriately.
• Engage with the whole family, including absent parents and extended family members, to ensure comprehensive support.

Requirements:

• Proven experience working with challenging and resistant families in various settings.
• Experience supporting children and young people, including those exhibiting challenging behaviours.
• Relevant qualification in Health, Social Work, Education, Youth Work, or a related field (Level 3 or higher).
• A valid UK driving licence and access to a vehicle.

If you're looking to make a meaningful impact in a dynamic and rewarding role, we encourage you to apply.

Job Purpose The Call Referral Handlers within the First Response Service help to underpin all of our clinical activity, meaning this dedicated and enthusiastic 24/7 workforce is vital to the delivery ofa high standard of care. As the post holder will provide comprehensive administrative support to the service, there will be an expectation for them to be highly motivated, flexible and multi-skilled with excellent organisational expertise. The post holder will have a high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will be required to answer telephone calls from Health Care Professionals, other specialised services, patients, care givers and others; taking mental health crisis referral information and accurately entering the data within electronic systems. The post holder will also at times be expected to share information with other professional disciplines such as the police in line with Data Protection Regulations. The post holder, with support from senior clinical staff will at times need to divert some calls directly to a clinician, waiting with them until there is clinical availability. The post holder will furthermore respond to telephone queries, requiring them to update electronic patient records, communicate with colleagues and redirect calls when required. The post holder will also need to meet deadlines, collate data and maintain standards relating toadministrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The post holder will also be required to support with the general administration in the First Response Service within overarching guidelines and policies. Duties and Responsibilities Analytical and Judgemental Skills Action judgement involving facts or situations requiring administrative analysis Resolve problems relating to call diversions where appropriate Make judgements on how to respond to caller queries Keep appropriate records/information as and when required by the service for any audit purposes Provide statistical returns when required which may involve entering statistical data onto data bases Assess situations, identify and resolve potential problems within own skill set Refer and seek guidance on issues outside level of competency or authority to senior staff Proactively support cover arrangements in times of absence Planning and Organisational Skills Contribute to the smooth running of the service and systems including management ofgeneric email accounts, electronic filing systems and any other forms of correspondence Prioritise own tasks, exercising a degree of independence, initiative and judgement Deliver excellent levels of service by regularly assessing, problem solving and evaluating the nature of the work Escalate any concerns in a timely way to senior colleagues Implement any planned changes or actions Responsibility for Patient/Client Care, Treatment and Therapy Act as a principle point of contact for professional referrers to the service Provide non clinical advice and information to referrers/callers Maintain confidentiality of information at all times and comply with all aspects of the Data Protection Act Responsibility for Policy and Service Development Implementation Maintain and continue to improve knowledge and understanding of the Trust/Service including systems, policy and current issues, particularly to own area of work Adhere to all Trust and departmental policies and procedures relating to role Comply with local administrative procedures Participate in local review of administration services Responsibility for Finance, Equipment and Other Resources Maintain the safe keeping of Trust property Any concerns regarding misuse of Trust property shall be raised immediately with the Trust Counter Fraud Specialist Ensure the proper use of the Trust resources, such as stationary, telephone usage photocopying and other consumables used within the course of business Ensuring minimal waste and cost Suggest efficiency savings to more senior staff Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management The post holder has no managerial supervision responsibility but is expected to be a good example to other staff and use their experience to assist/guide new starter inductions Responsibility for Information Resources and Administrative Duties Produce confidential correspondence and reports Maintain efficient and effective electronic filing system/s Responsibility for ensuring accurate and up to date data is recorded onto electronic records systems at point of contact with the service Communicate with any other professionals as required regarding changes to information Any Other Specific Tasks Required Provide cover for colleagues when and where necessary Adherence to the principles of Duty of Candour regarding openness and transparency in day to day conduct and encourage the same behaviours within the wider organisation Adherence to Trust policy regarding the protection and use of personal information which provides guidance on the use of disclosure of information Meet requirements of Trust policies relating to the appropriate use of computer equipment and computer generated information Meet all other Trust policy requirements related to this role Communication and Working Relationship Skills Recognize the importance of effective communication as they can often be the first point of contact, representing the service Communicate clearly and effectively with professional referrers and other callers Communicate clearly and effectively with patients and carers Communicate clearly and effectively with team colleagues Develop and maintain strong working relationships with a range of stakeholders: GPs Police services Ambulance services Support services Health and social care professionals Patients Voluntary and independent sector agencies Others Administratively support clinicians who provide a 24/7 crisis mental health service Work within an environment that receives and makes a high volume of inbound and outbound calls Answer telephone calls into the First Response Service, aiming to achieve a positive stakeholder experience from all that use the service Take ownership of each call to ensure all required information is obtained and accurately recorded to include the registration of referrals in line with policy Communicate in a professional manner at all times Ensure high standards of customer service for all patients and staff that contact the service Handle any queries from Health Care Professionals/others Fully comply with both legal and local policies and procedures regarding confidentiality and employment practices Recognise peoples needs for alternative methods of communication and respond accordingly Communicate with clinical and non-clinical staff Effectively manage calls from potentially distressed referrers/ patients and carers; responding appropriately in a supportive, empathetic and courteous manner Escalate concerns to senior members of the team as appropriate Redirect calls when required, supporting the right time, right place principle Take messages as appropriate Respond to queries by email, as needed Accurately input complex and sensitive data relating to people who use the service onto electronic patient records system Document information in accordance with the Trusts record keeping standards Support the manager and team by ensuring that records are up to date on patient systems as required and that items are dealt with quickly and efficiently Support with the day-to-day administration of the service Competent in the use of Microsoft Office and bespoke packages relating to Trust informatics/patient electronic records to produce correspondence to maintain records, spreadsheets and databases Produce clear and accurate written correspondence Participate actively in the services training strategy, including mandatory training and other identified training necessary for this role Plan and organise work using own initiative whilst being able to work flexibly as a valuable member of the team Support members of the team in the induction and training of new starters to the service. Undertake any additional duties as appropriate and delegated by the Supervisor

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: An exciting opportunity has become available for an experienced Secretary/Administrator to join the team at the Centre for Womens Health. Based on the main Royal Devon and Exeter Wonford site, the post holder will join an established team to provide comprehensive Secretarial/Administration support to three of our Consultant Gynaecologist/Obstetricians. The post holder will have a range of secretarial and administrative experience, ideally in a Healthcare environment; however, we welcome applicants from other sectors who feel they have relevant transferable skills. Working in a busy and sometimes demanding job, within a supportive team, they must be a good team player and enjoy working within a Multidisciplinary team. We are looking for someone who is articulate, has excellent communication and interpersonal skills with the ability to prioritise competing workstreams. You should also have strong secretarial or administrative experience, organisational skills and the ability to work without direct supervision. As the post deals with patients, relatives, and Healthcare professionals, applicants must have excellent communication skills and will be expected to have an empathetic and efficient telephone manner. Working Pattern: 22.5 hours per week Interview Date: To be confirmed For further information please contact: Robert Boyd, Admin Line Manager on 01392 406642 or at robert.boyd6@nhs.net Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Receptionist, Hotel Du Vin
Rate of Pay / Hours: OTE Up to £12.95 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per Week Type of Contract: Permanent Location: Exeter

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

This is a shift based role, covering 3 main shifts: Early (07:00 - 15:30), Mid (09:30 - 18:00) and Late (14:15 - 22:45). Please note that the successful candidate would be required to work a variety of these shifts each week. Are high standards will be second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? If so, Hotel du Vin Exeter could be the place for you.

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Proud member of the Disability Confident employer scheme

Senior Adult Lawyer needed in Exeter £43.12ph ref 5257951

Part time hours - 2-3 days a week but can be flexible on days

JOB PURPOSE

(a) To oversee and manage a caseload in an area of law allocated.

(b) To respond to requests for advice, representation etc, from employees.

(c) To manage all aspects of court representation as required.

(d) To advise and/or present to courts, meetings, members at formal appeal hearings or as required by the County Solicitor

(e) To assume a lead role in advising clients on specialist aspects of law and practice as required, e.g. Procurement, Employment, Human Rights, Child Care, Adult Social Care,

Property and to organise/participate in training events as appropriate and/or necessary.

(f) To determine appeals under the Internal Dispute Resolution Procedure of the Local Government Pension Scheme and various internal appeal procedures if required.

(g) To take part in the Legal Services’ Out of Hours service to provide assistance to the

Emergency Duty Team on matters of Childcare and Adult Social Care.

(h) Any other duties appropriate to the grade as may be assigned by one of the Legal Service managers.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

My client, an established leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit an experienced Sales Estimator / Proposals Engineer to join their Commercial / Sales Team. We would also be interested in speaking to Graduates with 1-2 years experience and a relevent qualification in either Mechanical Engineering and/or Business.

Key Responsibilities:

• Receive and review Purchase Order Requisitions from Customers
• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications & Prepare quotations
• Liaise with manufacturing departments in the process of preparing bid documents
• Liaise between departments and suppliers
• Ensure you work safely throughout all activities in line with the company's safety standards and procedures
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans
• Ensure compliance with company policies, client requirements, and industry standards in all proposals
• Prepare and present proposal documents and presentations to clients, as required
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally