Total 40 Customer Service job vacancies in FK2 0YA

Job Advert

We are proud to have a workforce with values that promote human rights, social justice and professional integrity. We recognise the importance of diversity within our organisation that reflects the communities we serve.

An opportunity has arisen for an experienced family support worker to join Falkirk Council and lead on the delivery of a bespoke family support pilot developed collaboratively by Children’s and Place Services.

This post is to provide person centred family support to children and families who have lived in temporary accommodation for lengthy periods of time. The post holder will use the Outcome Star model to undertake assessment of need, helping families to identify and overcome the wider factors impacting on their ability to sustain a permanent tenancy.

A strength-based approach is essential in working alongside families to identify solutions in respect of their family life. Therefore, experience of supporting families in overcoming challenges with family relationships and routines, the impact of domestic abuse, emotional wellbeing and school attendance is desirable.

You will be based in the Temporary Accommodation Team to develop a strong understanding of the housing application system and support families in this process. They will also be required to work closely with key partners across social work, education, employment, and mental health services to support the development of stronger support networks for families. Strong communication skills and experience of working collaboratively with partners is essential.

This post is temporary until February 2026 and has been created to support Children’s and Place Services in its ongoing work to improve outcomes for children and families in the local area. Supervision and support with be provided on a regular basis.

The successful candidate will be required to maintain PVG scheme membership.

You should be mobile across the council area and show commitment to your continuous development.

We have a dynamic and forward-thinking workforce, who are committed to make a positive difference for people accessing services and living in our communities. Trauma informed, relationships and strengths based social work sits at the heart of our practice.

We promote a culture where all our people feel valued, included and able to be their best at work. This supports our mission to be recognised as a learning organisation promoting openness, creativity, and experimentation across the workforce.

We work hard to develop our staff and expose them to a wide range of opportunities. We encourage our workforce to acquire and share knowledge, information, and resources. We nurture innovation, including service co-design that’s shaped by lived experiences and we provide freedom to try new things, to risk failure and to learn from both mistakes, and promising and good practice.

When it comes to taking care of our employees, we are proud to offer:

• Supportive team structure
• Time for reflective supervision
• A culture where your voice matters and opportunities are available to shape how we work together as a team, service and across the Council and partnerships.
• Bespoke training and a range of career development opportunities
• Generous annual leave and mobile /flexible working supporting work life balance.
• Competitive salaries
• Local Government pension scheme and employee benefits and rewards scheme

For an informal discussion please contact Laura Lowrie laura.lowrie@falkirk.gov.uk or Joanna Stewart joanna.stewart@falkirk.gov.uk

Interview date will be 11th December 2024.

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Job Advert

Falkirk Council is inviting applications to undertake the role of Housing Support Assistant on a permanent basis delivering trauma-informed support to the residents of the Castings.

If you are keen to learn new skills in a challenging environment, gain valuable experience and make a difference to people’s lives then the Castings is for you. You will be working alongside an established team delivering person-centered support to vulnerable adults in a housing support service.

The Castings is beginning a magical transformation, and we are looking for enthusiastic individuals to be a part of this journey. Educated to, or working towards, SVQ Level 3 in Social Care or equivalent, you will be familiar with the SSSC codes of practice. You will also have a sound knowledge of the causes of homelessness as well as being acquainted with homeless legislation. You must have a working knowledge of the benefits system and welfare rights.

It's an exciting, challenging and rewarding time to become a Falkirk Council employee. We need motivated and talented people to join us on our journey to become the Council of the Future, one that is responsive, innovative, trusted, and ambitious.

You will work 15 hours per week. Shift Time 07:30 hrs. – 15:00 hrs & 14:45 hrs. – 22:15 hrs, Saturday & Sunday.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

For an informal discussion please contact Lesley Forbes on 01324 501905.

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Job Advert

We are looking for enthusiastic individuals with a passion for great customer service to join our team at the 5-star rated Helix Visitor Centre next to The Kelpies. As a customer service assistant, you will be the face of our business and will help provide a 5 star visitor experience for all visitors to The Helix. We are looking for individuals who display a positive attitude, are passionate, organised and can successfully work as part of a team. A strong willingness to learn is also critical.

As employee of Falkirk Council you would be entitled to the following:

• Generous annual leave entitlement
• Pension

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.

If you are interested in applying for this role, please fill in the form on My Job Scotland with as much detail as possible to allow us to get the best possible picture of who you are and what your experiences have been. Successful postholders will be subject to a basic disclosure check.

This is a casual contract and we were looking mainly for cover Monday to Friday, although weekend working is available.

If you have any questions about the role please contact Jonathan Reid on 01324 590600.

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Job Advert

Grahamston House is resource centre/care home for older individuals living with dementia and associated physical health conditions.

You will be responsible, as part of a team, for the provision of high-quality person-centred care for each individual. Have knowledge and experience of good care practice in meeting the needs of older people with dementia and those who are clinically frail.

The successful candidate will demonstrate skills in assessment, support planning and recording. You will hold excellent communication skills, be experienced in multidisciplinary working, demonstrate a flexible and positive approach to ensure the best outcomes for the individuals we support.

An SVQ 3 in Social Care is desirable and you must be able to register with the SSSC and qualify within the regulatory timescale of three years.

You will work 37 hrs hours a week, working on a rota/shift basis and includes working weekends.

This post is temporary until March 2025 due to service requirement.

If you are the successful candidate, you will be required to gain / maintain PVG scheme membership.

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Job Advert

Can you ‘MAKE IT HAPPEN’?

To support the Council’s drive to become Council of the Future we are now looking to appoint on a full time permanent basis a dynamic and enthusiastic Customer & Business Support Assistant who will enjoy working in an environment of continuous change and improvement.

You will be educated to SVQ level 2 or equivalent, with a positive ‘can do’ attitude, the drive to ‘make it happen’ in a busy working environment delivering a high-quality responsive Customer & Business support service across a diverse range of services.

Ideally you will possess strong written and oral communication skills, knowledge and experience of Microsoft Office, Call handling and data protection legislation requirements.

You must be able to work accurately to deadlines within a busy team ensuring excellent customer support to both internal and external customers.

This role will involve some element of hybrid working which will be a combination of home and office working but Service demands will dictate as/when hybrid working will be suitable for the post holder.

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Job Description

Falkirk Council’s Inclusion and Wellbeing service is seeking to recruit experienced Support for Learning Assistants who are highly skilled practitioners and committed to delivering the very best experiences for our children and young people.

The key policy document for Falkirk Schools is Learning to Achieve. This was co-created by head teachers, teachers, early year’s practitioners, support staff, parents/carers, pupils and other partners.

It sets out clearly our aims for all learners.

Successful applicants will:

• hold an appropriate qualification.
• have significant experience in supporting children and young people who a range of Social, Emotional and Behavioural needs.
• have experience in supporting pupils and young people diagnosed with ASD.
• be willing to work across the service to support both primary and secondary aged pupils.
• be already trained in Therapeutic Crisis Intervention Techniques or be willing to undertake the training.

Successful applicants who progress to the next stage of the recruitment process will be invited to attend:

• A formal interview, focussing on your knowledge of GIRFEC and social/emotional needs.
• A school visit.

You will work 30 hours per week on a term time basis.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership and approval by Disclosure Scotland.

Applicants are encouraged to be explicit in detailing their skills, experience and attributes that they can bring to this post.

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Job Advert

Support for Leaning Assistant (Advanced)

Langlees Early Learning and Childcare Centre

Post ID CS6330

Falkirk Children’s Services is seeking to employ a Support for Learning Assistant at Langlees ELC Centre to provide support for learning resource aimed at delivering continuity for children and allowing for further service improvement.

You will undertake a range of support activities including general supervision of children to ensure their safety and well-being. You may be required to provide more intensive support for children with additional support needs to ensure that individual plans are carried out regularly and efficiently. Support for Learning Assistants are crucial to the successful delivery of our services to children and are valued team members in many of our settings. This roles requires you to work as part of a busy team of staff, so good communication skills are essential for this post. You should possess a positive, can-do attitude and be flexible in your approach.

The post at Langlees is part time (20 hours – Wednesday afternoon and full days Thursday and Friday), term time plus summer holidays and is temporary until 27th June 2025. Please note the salary will be adjusted pro-rata accordingly for part time and term time working.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

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Job Advert

At the Advanced level you will be providing teacher and pupil support to enhance pupil achievement. As required at core level, you will also undertake a wide range of whole school support activities and pupil support with regards to the general supervision, safety, care and wellbeing of the pupils. You will also be required to carry out administrative tasks from time to time.

Good communication, organisational and ICT skills are required and you should enjoy working as part of a team and with challenging and vulnerable young people. You should have some experience of working with teenage young people, ideally in an educational setting. Successful candidates must be capable of undertaking training in Manual Handling and First Aid.

You will work 27.5 hours per week on a term time basis.

If you are the successful candidate, you will be required to gain/ maintain PVG scheme membership.

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Job Advert

Falkirk Council is seeking to recruit a Support for Learning Assistant at core level for St Francis Primary School. The postholder will be required to undertake a range of whole school support activities with regard to the general supervision, safety, care and wellbeing of pupils and particularly within the dining room, outside areas, lavatories and on education excursions as required.

Within the school, the postholder will seek overall direction and will carry out tasks determined and assigned by the designated teacher. Postholders would be required to fulfil the majority of the criteria described under Core descriptions, but not expected to undertake all tasks under this heading.

You will work 18.29 hours per week on a term time basis. Your working pattern will be Monday to Friday, 9.30am – 1.24pm (inclusive of a 15 minute break).

If you are the successful candidate you will be required to gain/maintain PVG scheme membership.

Proud member of the Disability Confident employer scheme