Total 15 Customer Service job vacancies in Fort Knox, Kentucky

• Provide guidance on the Enterprise Task Management Software Solutions (ETMS2).
• Provide authoritative technical advice and recommendations regarding all phases of analysis.s
• Serve as the organization’s Command’s Staff Action Control Officer (SACO) within all levels of the command structure.
• Provide technical and administrative supervision to assigned employees.

• Provide an advanced level of specialized nursing care to complex, critically ill patients having multiple complicating conditions.
• Independently make decisions and implement proper emergency measures after identifying and interpreting life-threatening conditions.
• Administer special medications via oral, intra-muscular, subcutaneous, intradermal and intravenous.
• Assist in the performance of endotracheal intubation and administer a variety of respiratory therapy treatments as prescribed.
• Consult with physician regarding medical and nursing management.

• Operates in both a proactive and a reactive troubleshooting work center environment for the command.
• Support desktop systems on classified and unclassified networks to provide support to customers.
• Assist in the design and justification of any necessary augmentations to the various desktop applications and operating systems to adjust equipment to command needs.
• Prepare evaluations and impact statements for proposed changes for presentation to higher level decision makers.
• Make recommendations and/or system modifications to preclude problem recurrence.
• Assist in the development of business solutions using standardized applications for the organization.

• Operates in both a proactive and a reactive troubleshooting work center environment for the command.
• Support desktop systems on classified and unclassified networks to provide support to customers.
• Assist in the design and justification of any necessary augmentations to the various desktop applications and operating systems to adjust equipment to command needs.
• Prepare evaluations and impact statements for proposed changes for presentation to higher level decision makers.
• Make recommendations and/or system modifications to preclude problem recurrence.
• Assist in the development of business solutions using standardized applications for the organization.

• The duties may include, but are not limited to:
• Integrate population genetic, statistical analysis, bioinformatics, and population simulations to address applied wildlife management questions.
• Primary data types include (in order of frequency): high density single nucleotide polymorphisms (SNP) genotypes, whole genome sequences, reduced representation genotypes (e.g., RADseq, hybrid capture).
• From non-model species, short-read amplicon sequences, microsatellite genotypes, and mtDNA sequences.
• Integrate established genetic analysis methods and develop new statistical analysis techniques to address novel questions in the field of human wildlife conflict.
• Contribute to the development of computational workflows/analysis pipelines so that robust analyses can be conducted efficiently to inform management actions.
• Work in a collaborative, interdisciplinary environment with an opportunity to mentor junior colleagues.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

• Incumbent patrols installation perimeters to investigate faulty security system equipment, trespassing violations, mitigating unruly personnel and preventing government and personal thefts.
• Incumbent is responsible for responding to all security threats and contacts appropriate authorities in the event that law enforcement or emergency personnel is required.
• Relays messages, maintains logs, dispatches personnel and equipment to respond to emergency situations for all emergencies. Incumbent is responsible for responding and communication of emergency situations at the clinic.
• Monitors and maintains alarm systems, closed circuit televisions systems, telephone dialing systems, and emergency equipment for all emergencies. Incumbent response to all emergency situations such as utility failures, security situations, and emergency responses.
• Incumbent controls personnel access by monitoring the identification of individuals entering controlled areas. Incumbent refers person who lack proper credentials to a control point to arrange access.
• Incumbent detains and secures offenders of laws for potential arrest until authorities arrive. Incumbent informs offenders of their rights.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

• Incumbent patrols installation perimeters to investigate faulty security system equipment, trespassing violations, mitigating unruly personnel and preventing government and personal thefts.
• Incumbent is responsible for responding to all security threats and contacts appropriate authorities in the event that law enforcement or emergency personnel is required.
• Relays messages, maintains logs, dispatches personnel and equipment to respond to emergency situations for all emergencies. Incumbent is responsible for responding and communication of emergency situations at the clinic.
• Monitors and maintains alarm systems, closed circuit televisions systems, telephone dialing systems, and emergency equipment for all emergencies. Incumbent response to all emergency situations such as utility failures, security situations, and emergency responses.
• Incumbent controls personnel access by monitoring the identification of individuals entering controlled areas. Incumbent refers person who lack proper credentials to a control point to arrange access.
• Incumbent detains and secures offenders of laws for potential arrest until authorities arrive. Incumbent informs offenders of their rights.

• As a Range Support Specialist, you will perform the following duties which is not an all-inclusive list:
• Serves as a Range Support Specialist responsible for supporting range operation functions related to the safe and efficient utilization of the Range and Training Area complex in the use of high risk weapons, ammunition, and other hazardous materials.
• Responsible for inspecting and/or implementing range operation functions directly related to the safe and efficient utilization of range complex using high risk weapons, ammunition, and other hazardous material on multiple ranges and training sites.
• Monitors the RTA complex for training and deconflicting safety issues with recreational activities by patrol and observation to ensure compliance with regulations, procedures, range or facility SOPs, Range Scenarios, SDZs, and special instructions.
• Checks new firing programs for proper setup and periodically checks on-going programs to ensure that range procedures are being followed.
• Advises commanders and management officials on courses of action affecting range operations, work processes and environmental conditions which impact on the safety and efficiency of personnel.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties Include:

• Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Schedule, cancel, re-schedule patient appointments and/or consults
• Enter no-show information and monitor appointment requests from multiple electronic sources
• Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitor both inpatient and outpatient appointments in areas of responsibility
• Verify and update demographics and insurance information when patients check-in for appointments
• Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment t-type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
• Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
• Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
• Apply, knowledge of standard procedures, utilizing medical records, and medical terminology

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

Functions or Scope of Assigned Duties:
The NP is a licensed independent practitioner with advanced education and national certification who provides evidence-based care for a population of patients.-

1. Independently manages a panel of patients with acute and chronic health conditions with an emphasis on health promotion and disease prevention using evidence-based practice.-
2. Develops and implements an individualized plan to achieve optimal population health and disease management.- Demonstrates leadership and works collaboratively with the interdisciplinary team
3. Orders and interprets labs, tests, and diagnostic studies.-
4. Prescribes pharmacologic and non-pharmacologic interventions.-
5. Initiates referrals and consults to specialty services.-
6. Provides education to patients and their families.-
7. Assesses and adjusts the plan of care as needed to achieve optimal patient outcomes.-
8. Exemplifies the ICARE core values of- Integrity, Commitment, Advocacy, Respect, and Excellence.

Duties included:
(1) Provides quality patient-centered care to adults age 18-65 and older adults age 65+, as assigned by ACOS of Primary Care.
(2) Assesses Veterans by utilizing advanced clinical judgment and physical assessment skills. Identifies acute/non-acute/chronic health problems.
(3) Ensures that safe, efficient, and high quality healthcare is delivered within the department.
(4) Ensures appropriate initial evaluation, treatment, and consultation, as well as documentation, consistent with current VHA Directive
(5) For admissions to the inpatient units, will ensure a physician-to-physician conversation regarding the need for admission, including diagnoses, assessment and recommendations.
(6) Demonstrate sound decision making skills, both clinical and administrative, which bring credit to the profession and serve to enhance the distinctive and contributory role of physicians.
(7) Daily care of patients also entails regular interaction with nursing, coordination of consultations and care and facilitation of diagnostic studies and therapeutic procedures.
(8) Other vital roles include: communication with patients and their families, patient education, discharge planning and communication with outpatient providers, arranging follow up, preparing discharge instructions, medication reconciliation, and ensuring communication during hand-offs of care.
(9) Ensures a sign-out to the oncoming physician to ensure an informed transition of care; coordinate with the admitting physician and consultants to organize diagnostic and treatment plans for all patients pending admission.
(10) Maintain appropriate clinical privileges in order to fulfill the duties of assignment within Primary Care Service.

Hours: Mon-Friday 0800-430 pm
Recruitment Incentive (Sign-on Bonus): Authorized.
Compressed/Flexible: Available- Per supervisor approval
Telework: Approved - per supervisor approval- AD-HOC
Virtual: This is not a virtual position.
Education Debt Reduction Program (Student Loan Repayment): Authorized.
Paid Time Off: 50-55 days of annual paid time offer per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

This position is the assistant supervisor of one of the teams located within the Veterans Service Center, BEST Division, or Pension Management Center (PMC). Duties include, but are not limited to:

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitor leave balances, approve/deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

• Abstracts all necessary information and assigns codes (ICD-10, CPT, & HCPCS). Determines the final diagnosis and procedures stated by the physician are valid. Works with automated records systems. Assist with the review, analysis, technical evaluation of the Patient Component Encounter (PCC) form in relation to the completeness of diagnoses, procedures, and provider signatures.
• Conducts quality control and improvement tracking and identifying inadequate documentation. Communicating program software and hardware programs and maintaining workload logs. Generates daily error reports, performs error resolution activities, manages monthly database activities, ensures transmission are complete, and submits monthly data quality improvement reports.
• Manages and provides oversight of clinical documentation improvement program, manages the charge master system, works with the meaningful use coordinator to ensure data capture occurs, maintains comprehensive audit trails and logs for all processes performed, generation of various transmission reports, visit summaries, completes coders accuracy audits, and provides feedback to coders and clinical staff as required.

• Performs a variety of administrative and support type duties in such areas as personnel management, technical reporting, timekeeping, security, travel, training, procurement, and files management.
• Produces varied administrative reports, technical papers, correspondence or written documents which may require incumbent to modify existing or to devise new methods to integrate data from different types of software into a single document.
• Manages the departmental databases for assigned areas within clinical services of responsibility.
• Maintains knowledge of pending conferences, appointments, briefings, telephone calls to remind senior administrative staff of such commitments.
• Prepares correspondence ensuring documents have grammatical correctness, clarity of thought, and proper format.