Total 14 Customer Service job vacancies in Fort Meade, Maryland

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Providing health education and procedural teaching to patients and significant others.
• Perform procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administering medicine per established policies and guidelines.
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives.
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

• Determine what type of passport is authorized for VISA entry requirements for foreign countries.
• Utilize the Foreign Clearance Guide and the Passport Matters website in reviewing the application for correctness and completion.
• Ensures facilities meet the minimum requirements for certification.
• Ensures building and office space requirements are sufficient.

• Maintains Internet based personnel security and access control databases for faculty, support staff, students and contractor personnel.
• Implements building access restrictions and ensures controls comply with applicable regulations and guidelines.
• Escorts personnel to controlled access areas.
• Performs inspections of work areas to ensure compliance with maintenance, physical security, and safety guidelines.
• Submits work orders for non-routine and emergency maintenance.
• Prepares a variety of statistical and narrative reports to keep management apprised of access control issues.

• The duties may include, but are not limited to:
• Serves as a Senior Analyst and recognized expert on budget matters on behalf of the BPAS Chief.
• Assists the in the development of broad overall budget and program policies for APHIS.
• Serves as an Agency expert in resolving issues or accomplishing goals related to the budget by bringing together relevant managers or officials (within the Agency and from outside).
• Facilitates resolution of problems or conflicts regarding budget allocations and flow of information within the Agency, among Agencies, the Department, and Office of Management and Budget (OMB).
• Prepares Agency-level reports and special analyses related to the APHIS budget as well as high-level briefing documents and testimony for Congressional budget hearings.
• Represents APHIS Budget Officer/BPAS Chief in meetings with Departmental Management, OMB, and Congressional staff.
• Works with APHIS leaders and programs in collecting and analyzing budget information used to meet requirements of annual budget process.
• Facilitates integration of performance planning within the Agency’s budget process and provides leadership in developing useful and informative performance metrics.
• Monitors Agency spending and compliance with Departmental, OMB, and legislative requirements.

• Develop and implement systematic plans to assure accomplishment of customer program objectives through coordinated efforts of acquisition team members. Work with members of the program offices to market current and/or new services to exisiting potential Public Buildings Service (PBS) customers.
• Direct and perform the section's full range of contract administration actions required for the acquisition program, inlcuding the issuance of contract modifications, negotiation of changes, excericse of options, justification for other than full and open competition, investigation and resolution of contractor delays, issuance of cure notices or show cause letters, settlement of liquidated damages, contractor performance appraisal, subcontractor suveillance, disposition of claims, use of alternate dispute resolution when appropriate, and similar matters.
• Direct, train, advise, and coach journeyman level contract spoecialists, intern level contract specialists, purchasing agents, and support personnel.
• Serve as advisor to program officials in procurement planning and processes. Advise program officials of the acquisition strategies and procurement objectives to be used, and assist in the preparation of statements of work.
• Direct and serve as senior-level Contract Specialist for pre award and post award functions involving specialized procurements of significant government-wide importance. Requirements typically involve negotiated/source selection procurements of various contracts for designing and building complex structures with state-of-the-art energy management; and service contracts for building management/maintenance, automatic temperature controls, fire safety, and other major systems/subsystems contracts.

• Responds to fires and directs the crew in firefighting activities.
• Directs firefighters in placing of apparatus, adjustment of water pressures, etc.
• Conducts a complete examination of the patient to determine the nature, extent, and seriousness of his condition and searches for medical alert symbols.
• Performs work leader functions to include distributing and balancing workloads.

• Implements security program policy and provides technical and procedural guidance, and oversight of the command’s security program.
• Implements evaluation systems in order to accurately assess the security programs.
• Reviews security programs, identifies vulnerabilities, recommends improvements and countermeasures to offset weaknesses, and recommends priorities for security related resource allocations.
• Performs special studies, evaluations, and research to develop new policies and techniques to improve organizational security posture
• Plans work to be accomplished by subordinates, sets, and adjusts short-term priorities, and prepares schedules for completion of work.

• Serves as a Food Service Specialist at a Medical Treatment Facility (MTF).
• Coordinates the Nutrition Care Supply needs daily with supply personnel/food service contract staff and conducts monthly physical inspections.
• Determines menu item popularity percentages based on review and analysis.
• Receives and reviews changes, or updates to master menu.
• Analyzes daily production reports to ensure correct ingredients are printed for recipes in sizes and units on hand.
• Works with Clinical Dietitian to ensure all items and recipes include accurate and up to date nutritional links and allergen information.
• Prepares typed letters, reports and other correspondence using office automation and attends menu planning meetings.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

Duties and skills needed to be successful in this position include, but are not limited to

• The Care Coordination & Integrated Case Management (CC\ICM) Social Work Program Coordinator, in collaboration with a Nursing CC\ICM counterpart, is responsible for implementation, coordination, and management of all administrative and clinical aspects of the CC& ICM framework.
• The Social Work Program Coordinator for CC\ICM will implement standardized tools designed to integrate care to create a seamless continuum experience for the Veteran.
• The CC\ICM framework is a specialized, collaborative practice among multiple healthcare professions which provides structure and standards to support inter-professional collaboration throughout the continuum of care and optimal utilization of healthcare resources. CC\ICM serves a highly complex Veteran population, whose problems require a higher level of care coordination.
• Identified Veterans involved in CC\ICM are ensured to receive the most appropriate level of care coordination support, based on their prominent need.
• The aim of CC \ICM is to provide safe, efficient, and cost-effective interventions integrated throughout the continuum of healthcare; to improve access to care, reduce duplication and fragmentation of services, ensure adherence to professional standards of practice, and support staff in their work.
• Administrative responsibility for the clinical programming and daily operations of the Montana VA Healthcare System (MTVAHCS) CC\ICM Practice.
• Developments and implements policies and procedures specific to MTV AHCS and ensures compliance with local facility, VISN, the Associate Director of Patient Care Services (ADPCS), Social Services, VA Central Office (VACO) directives and handbooks, as well as Joint Commission, and other accrediting bodies and regulatory standards as needed.
• Ensures full collaboration with nursing counterpart, for all planning, development, implementation, monitoring, and evaluation of the CC\ICM operations.
• Manages, monitors, evaluates, and reports on all CC\ICM related data to fully capture the day-to-day functioning and practice impacts on the facility and Veteran care.
• Plans, organizes, and directs CC\ICM operations, in conjunction with the CC\ICM nursing counterpart(s) and the Chief of Social Services.
• Identifies Veteran cohorts across MTV AHCS with the highest opportunity and highest need. Including development and implementation of a monitoring process for ongoing screening and identified cohorts.
• Identifies and tracks potential areas where care coordination is taking place to include but not limited to primary care, surgical care, mental health, community care, specialty clinics, geriatrics, and homeless programs.
• Ensures integration with the facility level care coordination and case management teams to include but not limited to Nurse and Social Work navigators, care coordinators, care managers, and case managers of, both inpatient and outpatient for seamless continuity of care.

• Assign work, daily, weekly or monthly to employees, providing special instructions as necessary for new or unusual assignments.
• Review and resolve complaints from subordinates.
• Evaluate work performance of employees and prepare work performance appraisals.
• Merge individual health care provider (HCP) templates into a Master Schedule system, and schedules daily appointments as the Patient Appointment System Master Scheduler
• Briefs Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues.
• Coordinate with clinic chiefs and the supervisor to prepare, maintain, and update appropriate access codes and appointment menus.
• Operate Office Automation equipment (i.e., electronic typewriter, word processor, and personal computer) and systems such as MHS Genesis, DMHRSi, and ATAAPS to prepare a variety of office documents and functions.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Coordinate students' arrival, transportation, hotel reservations.
• Present an orientation brief to all students.
• Present welcome and departure briefings related to travel, logistics, financial, post support and other briefings, as required.
• Provide student head counts, names, flight information, and rosters to Head Quarters.
• Prepare student vouchers by extracting information from each invitational travel order (ITO).

• Performs a variety of routine manual tasks in a kitchen or dining area following established procedures.
• Sets up glasses, silverware, dishes, trays, napkins, condiments, and cold menu items such as salads, desserts, bread, and cold beverages on a serving line or tables. Removes dishes and trays from tables after meals. Washes tables and counters.
• Prepares food by sorting, washing, peeling, and cutting fresh fruit and vegetables. Operates, break downs, and cleans all equipment assigned to the area for food preparation.
• Loads and operate dishwashers. Stores cleaned dishes, glasses and silverware. Vacuums and shampoos carpets; sweeps and mops kitchen floors. Cleans windows and washes walls. Cleans and sanitizes trashcans; disposes of trash.
• Performs other duties as assigned.