Total 344 Customer Service job vacancies in Fort Sam Houston, Texas

• Assign work, daily, weekly or monthly to employees, providing special instructions as necessary for new or unusual assignments.
• Review and resolve complaints from subordinates.
• Evaluate work performance of employees and prepare work performance appraisals.
• Merge individual health care provider (HCP) templates into a Master Schedule system, and schedules daily appointments as the Patient Appointment System Master Scheduler
• Briefs Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues.
• Coordinate with clinic chiefs and the supervisor to prepare, maintain, and update appropriate access codes and appointment menus.
• Operate Office Automation equipment (i.e., electronic typewriter, word processor, and personal computer) and systems such as MHS Genesis, DMHRSi, and ATAAPS to prepare a variety of office documents and functions.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties include, but are not limited to:

• Work involves specialized administrative judgement and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and adjusts as necessary.
• Develop and/or maintain effective/efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow­ up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Coordinate students' arrival, transportation, hotel reservations.
• Present an orientation brief to all students.
• Present welcome and departure briefings related to travel, logistics, financial, post support and other briefings, as required.
• Provide student head counts, names, flight information, and rosters to Head Quarters.
• Prepare student vouchers by extracting information from each invitational travel order (ITO).

• Performs a variety of routine manual tasks in a kitchen or dining area following established procedures.
• Sets up glasses, silverware, dishes, trays, napkins, condiments, and cold menu items such as salads, desserts, bread, and cold beverages on a serving line or tables. Removes dishes and trays from tables after meals. Washes tables and counters.
• Prepares food by sorting, washing, peeling, and cutting fresh fruit and vegetables. Operates, break downs, and cleans all equipment assigned to the area for food preparation.
• Loads and operate dishwashers. Stores cleaned dishes, glasses and silverware. Vacuums and shampoos carpets; sweeps and mops kitchen floors. Cleans windows and washes walls. Cleans and sanitizes trashcans; disposes of trash.
• Performs other duties as assigned.

Major duties include:

• Program administration and clerical needs of the Nurse Education Program, i.e. Basic Life Support/Advanced Cardiac Life Support Program (BLS/ACLS), Nurse Call, Safe Patient Handling Program, and the nursing educational needs for the El Paso VA.
• Responsible for the coordination of administrative duties for the Nurse Education Program in an effort to guarantee the primary goal of optimally ensuring the certification of all the BLS for Healthcare Providers, BLS for Heart Saver and Advanced Cardiac Life Support is obtained.
• Coordinates course for Basic Life Support (BLS) Certification; scheduling the classes, managing instructor and participant schedules, obtaining required supplies, and distributing required materials for the courses.
• Orders and maintains an adequate supply of training resources (e.g. space, textbooks, equipment and supplies)
• Responsibility for managing the Nursing & Patient Care Services Website, uploading documents and updating material on the internet.
• Responsible for recording committee minutes, ordering office/medical supplies, placing work orders, and assisting with filing and record-keeping.
• Serves as the initial point of contact via phone, or face to face encounter, using accepted, first-rate customer service techniques.
• Responsible for fostering and maintaining good public relations which requires a considerable amount of tact, diplomacy and a genuine concern for BLS instructors, veterans and VA staff and their problems.
• Receives phone calls and determines the nature of their needs, questions or complaints and answers questions, provides information, if appropriate or refers them to the Nurse Educator, or re-directs the call as needed.
• Organizes and coordinates obtaining education material for in-servicing employees.
• Monitors resource levels of all office supplies and utilizes them prudently.
• Attends staff meetings, prepares meeting agendas, reports, and minutes.
• Utilizes the TMS system as a Tracking System to ensure that all employees who are required to be BLS, Heart Saver, or ACLS certified are up to date.
• Assists with responsibility for serving on various committees and performing other administrative duties, such as recordkeeping, filing, tracking, data gathering, coordination, and documentation in support of and in an effort to extend the ability of the Nurse Educational Program.
• Will use Microsoft Word, Excel, PowerPoint and Outlook to coordinate and schedule certification courses, other nurse education activities/programs, and meetings.
• Edits and composes letters and reports for the nurse education program.
• Processes incoming and outgoing material.
• Researches medical references and retrieves appropriate information.

• At the entry level of Law Clerk GS-0904-11 you will perform the below responsibilities;
• Serves as Law Clerk in the Office of Soldiers’ Counsel. Under close supervision and review of the attorney to whom assigned, provides, interpretations and determinations on matters involved in Soldiers Physical Evaluation Board Counsel (SPEBC).
• Performs legal research in final form, on a variety of complex and difficult legal problems in all areas of responsibility of the Office of Soldiers’ Counsel.
• Law Clerks prepare drafts of pleadings and motions in connection with cases in litigation.
• They conduct investigations to obtain facts, study legal precedents, and prepare recommendations.
• They assist attorneys in charge of court cases by cross-examining witnesses and by drafting findings of fact, conclusions of law, and orders based upon the record.
• Responds to inquiries concerning the work of the of the office and prepares in final form and for signature of proper official.
• At the full performance Attorney-Adviser (General) GS-0905-13 level you will perform the below responsibilities;
• Serves as Attorney Adviser (General) at the Regional Office of Soldiers’ Counsel (ROSC) under the direct supervision of the Supervisory Attorney Adviser (General).
• Responsible for providing Soldiers Physical Evaluation Board Counsel (SPEBC) legal services within the Office of Soldiers RSOC.
• Incumbent provides legal advice and counsel to clients in the PEB phase of IDES processing upon completion of the MEB.
• Prepares the client’s formal board case file by conducting research in connection with pending and past cases, analyzes factual and legal issues, gathers and analyzes medical records, diagnostic evaluations, and formulary tables.
• Coordinate and support the Soldiers Medical Evaluation Board Counsel (SMEBC) during the MEB process; research and analyze medical and legal issues and complete work product in a timely and professional manner.
• Thoroughly prepares the client, witnesses, and documents for presentation to the PEB, using material evidence, persuasive legal argument, and relevant precedent.
• Prepares post-hearing briefs, appeals, and correspondence, to include appeals to the US Army Physical Disability Agency (USAPDA) of PEB decisions, rating appeals to the appropriate VA office.
• As directed by ROSC, serves as Soldiers’ Medical Evaluation Board Counsel (SMEBC), represents and advises clients during the MEB process in support of IDES.
• GS-11 and GS-12 attorneys will be assigned less complex work and require more supervision that those at the full performance (GS-13) level.

• Plans, organizes, and directs the activities of the administrative section, ensuring that support services complies with legal and regulatory requirements and meets customer needs. Develops goals and objectives that integrate organization and support services objectives.
• Exercises supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, and directives of management. Selects or recommends selection of candidates for vacancies, promotions, details, and reassignment in consideration of skills, qualifications, and mission requirements.
• Represents the squadron) with a variety of installation and functional area organizations. Establishes, develops, and maintains effective working relationships with other section supervisors.
• Plans, organizes, and provides a variety of services in support of all operative elements of the 733 Security Forces Squadron (SFS). lnterprets instructions, regulations and policies and develops and implements working procedures lAW those instructions, regulations and policies.

• Perform the full range of receptionist, record keeping and miscellaneous clerical duties within the dental clinic.
• Enter, manipulate and/or retrieve information and data from automated systems.
• Maintain and monitor patient appointment schedules for the clinic/practice.
• Receive patients and visitors as the initial point of contact, in person or telephonically.
• Obtain identifying information and determine the nature of the visit/call.

• Monitor reports to ensure all Sexual Harassment/Assault Response and Prevention (SHARP) reporting requirements are met.
• Maintain SHARP personnel training records to ensure timely compliance.
• Use knowledge of SHARP Program priorities to manage leadership’s day-to-day and long-range calendars.
• Communicate SHARP administrative policy, goal, mission, and philosophy to all levels of organization both orally and written.
• Develop and maintain an organizational records management program.
• Develop manuals and directives covering the administrative aspects of operations.
• Develop, analyze, and evaluate organizational SHARP policies to apply best practices throughout the command.
• Operate automated systems to review and certify time and attendance records.
• Coordinate with resource management to project and adjust SHARP quarterly travel costs.

• Serve as an Information Technology Specialist (Customer Support) within the Customer Service and Computing Branch, Enterprise Systems Division, and Network Enterprise Center (NEC).
• Provide Tier II Information Technology support efforts to include, but not limited to the installation and configuration of personal computing hardware and software.
• Provide accurate and timely technical and functional support to customers who require advice, assistance, and training relating to desktop systems.
• Operate in both a proactive and a reactive troubleshooting work center environment.
• Support desktop systems on both the classified and unclassified networks.
• Utilize databases to track significant issues and events to facilitate trend analysis and customer needs.

• Provides administrative services support to the Branch OIC/NCOIC and other team members.
• Assists the OIC/NCOIC in submission of requests for equipment to the RMD/Contracting Office.
• Prepares the annual branch travel budget.
• Makes travel arrangements using the Defense Travel System.
• Reviews travel authorizations and vouchers for the activity for accuracy prior to approval.
• Responsible for maintenance of records and files, utilizing a variety of office automation applications.

• Prepare and proofread completed correspondence for accuracy, spelling, grammar, formatting, and proper syntax.
• Utilize software programs to prepare spreadsheets, edit databases, process word documents, etc.
• Scheduling meetings, appointments, and conferences.
• Coordinate travel arrangements, to include travel orders, developing itineraries, scheduling appointments for passport and visa procurement, etc.
• Prepare requests and authorizations for Department of Defense (DoD) personnel business travel in Defense Travel System (DTS).

• Provide administrative technical and clerical support to the division chief and subordinate supervisors/work leaders within the division.
• Prepares a variety of reports, composing and/or editing data submitted by functional personnel.
• Serves as Credit Card holder, utilizing all resources available in order to purchase products for the organization in a timely and cost-effective manner.
• Type all different correspondence keeping abreast of new, revised, or amended procedures for such matters as preparation and processing of correspondence, reports, forms, and security/privacy act procedures.

• Fabricates test equipment and performs various levels of inspections on a variety of equipment.
• Implements Army General Fund Enterprise Business System (GFEBS) Standard Operating Procedures (SOPs).
• Performs the full range of responsibilities from troubleshooting to repairing mechanical, electrical, hydraulic and pneumatic systems, components and parts.
• Troubleshoots, tests and repairs major components such as electrical systems, generators, magnetos, electrical governors, automatic relays, electromagnets, AC, 60 and 400 cycle generators and 400 cycle frequency diodes and transistors.
• May conduct inspections and make technical assistance visits to other locations such as unit organization shops.
• Accepts or rejects repair work to include that of commercial contractor.
• Assists mechanics on technical problems and interpretation of specifications and verifies and determines additional repair requirements and economic repair feasibility.
• Prepares a variety of documents, forms, reports and correspondence relating to inspection processes such as Quality Deficiency Reports, Equipment Improvement Reports, Estimated Cost of Damages (ECOD) and Actual Cost of Damages (ACOD).