Total 344 Customer Service job vacancies in Fort Sam Houston, Texas

*** Bargaining Position ***

• Lifecycle management of all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support.
• Coordinates and works effectively with other facility support departments including Facilities Management Service (FMS), Office of Information Technology (OI&T), Patient Safety, Sterile Processing Service (SPS), Logistics, Contracting, Informatics, and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end-of-life replacement in conjunction with clinical services. Utilizes common test equipment including patient simulators, pulse generators, network analyzers, test phantoms, electrical safety analyzers, oscilloscopes, and multimeters.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including, TJC, NFPA, FDA, Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
• Applies basic networking principles to resolve medical system communication issues including, node to server failures. Adheres to VA Medical Device Cyber Security policies and procedures in pre-procurement, during system implementation, and throughout the life of the system.
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels. Uses knowledge of government contract procedures and documentation requirements to develop statements of work (SOW), sole source justifications, other applicable documentation, and to oversee vendor work. Collaborates with Logistics and Contracting to procure parts and services; functions as a purchase card holder, as required.
• Investigates, remediates, and documents Repairable Medical Device (RMD) recalls and safety alerts issued through the VA Alerts and Recall Management System (ARMS) within established timeframes. Participates in local safety improvement processes such as Root Cause Analysis (RCA), safety work groups, and Environment of Care Rounds. Identifies hazards during routine job performance and takes action to ensure they are addressed and corrected.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Provides mentoring and technical training to peers and BESS at developmental levels.
• May be tasked with leading and managing installation or upgrade projects for medical devices and systems. This includes pre-implementation planning and coordination with end users, vendors, and other onsite support staff (OI&T, Informatics, SPS, etc.).
• Additional duties are performed as assigned by supervisor related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements. May be asked to assist in other administrative duties as well, including participating in hiring panels.

• 3 - 5 years' experience in a hospital or medical device provider setting
• Medical Device Networking, including DICOM and PACS System, experience
• Certifications such as CBET, CRES, or N+ preferred
• Ability to work as a team player
• Ability to communicate with clinical staff

• Prepare, track and execute staff and functional meetings to include command and staff, training meetings, and training briefs.
• Prepare and manage operational tracking reports and updates using commercial and military automated systems.
• Assist the Company Commander by maintaining administrative personnel records of permanent party members and trainees as well as maintaining forms and publications.
• Maintain files, records of equipment and furniture, and administrative taskings for the daily operations of the Battalion.
• Conduct in processing of permanent party members, assist permanent party members in obtaining information or referral to appropriate offices for personnel, pay and travel actions.
• Prepare daily and monthly status reports and feeder information for input to the Battalion Operations Point of Contact.
• Ensure training requirements are tracked, and training arrangements are made through channels and fitness tests are completed.
• Ensure training schedules are fully utilized, shortfalls are identified and rectified, logistical support has been arranged that may include transportation to and from barracks, dining facilities, training sites without scheduling conflicts.
• Use a government vehicle for distribution or supply runs as needed.

• Prepare, track and execute staff and functional meetings to include command and staff, training meetings, and training briefs.
• Prepare and manage operational tracking reports and updates using commercial and military automated systems.
• Assist the Company Commander by maintaining administrative personnel records of permanent party members and trainees as well as maintaining forms and publications.
• Maintain files, records of equipment and furniture, and administrative taskings for the daily operations of the Battalion.
• Conduct in processing of permanent party members, assist permanent party members in obtaining information or referral to appropriate offices for personnel, pay and travel actions.
• Prepare daily and monthly status reports and feeder information for input to the Battalion Operations Point of Contact.
• Ensure training requirements are tracked, and training arrangements are made through channels and fitness tests are completed.
• Ensure training schedules are fully utilized, shortfalls are identified and rectified, logistical support has been arranged that may include transportation to and from barracks, dining facilities, training sites without scheduling conflicts.
• Use a government vehicle for distribution or supply runs as needed.

• Analyze software and hardware problems to determine cause of system and component failures.
• Manage permissions, system configuration and resources, analyze content a storage, set up alerts and enforce policies.
• Maintain up-to-date minimum resource requirement guides for all supported software packages, and working knowledge of the packages, and hardware devices.
• Utilizes and interprets a wide variety of technical manuals, guides and references to setup, install, troubleshoot and upgrade computer devices and related software.
• Ensures that the life-cycle-replacement (LCR) of information and associated IT assets, to include collection, processing, storage and disposal, is effectively managed and integrated throughout the Command.
• Manages Directorate Active Directory (AD) accounts and their compliance, and Enterprise Email and requests.
• Maintains client computer security and ensures system integrity.

The duties for this position include, but are not limited to:

• Coordinates scientifically credible protection, mitigation, and restoration projects to minimize impacts of outdoor lighting.
• Analyzes data and product specifications, writes scientific reports, and makes recommendations to staff.
• Develops and maintains liaisons and effective working relations with related groups.
• Represents NPS on regional task groups or similar. Makes presentations in parks, public gatherings, and professional meetings.
• Conducts outdoor lighting measurements using established procotols.

• Assess security posture of classified and unclassified Information Systems using a variety of automated tools to identify or actual vulnerabilities.
• Implement standard operating procedures, software, controls promoting awareness of security issues among management and ensures sound security principles are part of the organizations vision and goals.
• Study, interpret, and develop guidelines in Cybersecurity when established or standardized system or methods are nonexistent or inadequate.
• Develop guidance and procedures for implementation of the Information Assurance Program, in accordance with Army Regulation 25-2 .
• Implement program guidance on procedures, methods, and techniques to protect classified and unclassified material when processed or stored on automated systems.
• Perform a variety of substantive and comprehensive management tasks to assist in the administration of an effective cybersecurity program.

• Responsible for the central management of the scheduling/template and appointing system.
• Maintain automated database, purging outdated templates, modifying templates, creating and applying templates.
• Modify templates, schedules and reports as necessary.
• Ensure that schedules are applied and available 180 days in advance.
• Provide a variety of reports as required.
• Train front desk staff and serve as subject matter expert on appointing, scheduling, templates, front desk workflows, and PIP

• Perform booking and scheduling procedures to generate necessary appointments for patients requiring APV procedures.
• Manage Ambulatory Patient Visit and Observation procedures; ensure proper accountability for patients reporting or being referred.
• Check in-patients APVs and complete end of day processing by closing out patient disposition; accountable for any incomplete or delinquent APV accounts.
• Maintain appropriate files and statistical data pertaining to all APV patients.
• Type a variety of materials, telephonic reports, endoscopy procedure schedules, and maintain telephonic roster of all incoming calls and their resolution.
• Assembles required backup material or attachments as specified or based on knowledge of requirements.
• Perform receptionist duties; refers calls and inquiries to appropriate personnel based on specific request and nature of business.
• Answer general inquiries as to overall office functions, availability of personnel, or status of specific actions within the employee's personal knowledge and/or responsibility; establishes and maintains a variety of files and records.
• Compile various narrative or statistical summaries, based on general requirement, or statements of need, according to standard procedures.

• Manage a food service program for a military activity.
• Track current and projected food service needs for a military activity.
• Coordinate with internal and external sources to support a food service program.
• Audit Unit Government Purchase Card Accounts ensuring vendors are paid and documentation is filed.
• Provide advice about food service matters for a military activity.
• Recommend action for improvement of a food service program.
• Schedule management and sanitation training for food service personnel.
• Inspect food service programs for adherence to regulations.
• Utilize Army Food Service Management Information System (AFMIS), Decision Support System (DSS) and Subsistence Total Order, and Receipt Electronic Systems (STORES).
• Operate the Army Containers system to support a military activity.

• Manage a food service program for a military activity.
• Track current and projected food service needs for a military activity.
• Coordinate with internal and external sources to support a food service program.
• Audit Unit Government Purchase Card Accounts ensuring vendors are paid and documentation is filed.
• Provide advice about food service matters for a military activity.
• Recommend action for improvement of a food service program.
• Schedule management and sanitation training for food service personnel.
• Inspect food service programs for adherence to regulations.
• Utilize Army Food Service Management Information System (AFMIS), Decision Support System (DSS) and Subsistence Total Order, and Receipt Electronic Systems (STORES).
• Operate the Army Containers system to support a military activity.

• Provide nursing care for women and infants during the antepartum/postpartum period.
• Identify high risk and socially fragile patients/families and provide expert nursing care, advanced education and psychosocial support.
• Assess newborns for symptomatic changes.
• Initiate parent/infant bonding by promoting a baby-friendly environment while assessing the needs of the patient and family.
• Educate parents on proper newborn care, provide breastfeeding assistance, and monitor the mother and baby's well-being while still in the hospital.

• Conduct basic and applied research to improve environmental and economic resilience and crop water productivity of various irrigated and dryland cropping systems.
• Develop and refine innovative practices to manage water for sustainable agriculture production for marginally irrigated and dryland cropping systems in a region with increasingly limited availability of water for irrigation.
• Conduct supporting research to enhance the understanding of crop response to water, improve the accuracy of soil water and plant monitoring, and develop and assess water management strategies.

• Manges information system (IT) accounts required for all personnel assigned to the organization.
• Connects user equipment to ensure peripheral equipment, operating systems and appropriate software is properly installed.
• Uses analytical techniques to analyze computer equipment malfunctions and software errors.
• Troubleshoots existing hardware and software systems to ensure workstations are in compliance with organizational procedures.
• Provides training to inform users of information and communication system operational requirements.
• Collaborate with senior information technology (IT) specialist to ensure program is in compliance with regulatory guidelines.
• Serves as assistant Telecommunications Control Officer to ensure accountability of mobile information technology (IT) communications devices.
• Provide written documentation (i.e., briefings or fact sheets) to inform users of system changes.

• Provide paralegal support to stakeholders during all stages of appellate review.
• Verify citations and/or legal references included on legal documents for accuracy.
• Receive and track court-martial records such as: records of trial, briefs, writs, motions, and/or memoranda.
• Ensure appellate exhibits are presented and organized correctly for the clerk of court and judges.
• Compose a variety of written products such as: memoranda, notices, orders, correction certificates and/or essential correspondence related to cases.

Major Duties will consist of but not limited to:

• Serves as a Consult Coordinator responsible for coordination of assigned consults to include scheduling, discontinuation of duplicate consults, correction of consult errors, handling of no-show consults, ensuring providers have correct consult title set-ups in the system, preparation of consult management reports, contacting patients to schedule appointments, etc
• Monitors patient-access performance metrics, assures timely scheduling and access to care provided by the section.
• The incumbent assists the senior management and attending staff in the educational endeavors of the program to include performing extensive literature searches, preparing Power Point presentations and assembling lecture material.
• Performs a variety of administration functions and assignments to include timekeeping, patient scheduling, answering phones, and check-in desk(s) for coverage.
• Maintains an automated system of program-specific data to track dates on items such as progress reports, funding accomplishments, compliance strategies, correspondence, etc.