Total 139 Customer Service job vacancies in Gillingham, ME8 0PZ

Clinical & Professional Responsibilities To provide day-to-day leadership, coordination, management and clinical support to the specialist healthcare assistants. To provide a visible, accessible and authoritative presence in all areas of responsibility for staff, patients and carers. To work closely with the ward managers, matrons, PLT, Learning Disability liaison and dementia specialists, and support development of the enhanced care specialist healthcare assistants training programme To participate in developing plans of care to meet in-patient individual mental health needs in collaboration with PLT and ward staff To promote therapeutic relationships which take account of the patients customs, values and spiritual beliefs and facilitate dignity, independence and choice. To assist staff in on-going risk assessment of patients. To participate in promoting effective communication within and between the patients immediate care team and the wider multi-disciplinary team (MDT) providing care. Enable the provision of evidence based assessment and treatment that incorporates cultural preferences, health beliefs, behaviours and traditional practices as well as respecting differences in relation to gender, sexuality, ethnicity, religion and disability. To enable joint delivery of specialist mental health education to the Trust staff to increase awareness, empower and enable, promote the specialist skills of mental health professionals with the ultimate aim of improving the service user experience in the trust. To work closely with all key stakeholders regarding the enhancement of the interfaces between specialist teams. The post holder to have accurate data on the Team performance and will report weekly to the Enhanced Care Team Lead To work within the Trust policies and guidelines for clinical care, with an enhanced understanding of the supportive observation policy, the rapid tranquilisation policy, the de-escalation/safe holding policy and the MCA and DoLS policies. Management Responsibilities To provide line management, regular supervision and annual appraisals to team members as delegated by the Enhanced Care and Dementia Lead in line with Trust Policy Monitor and manage staff absence /sickness and act in accordance with Trust policy. To provide regular reports on the agreed service standards and the required performance indicators and outcomes. To provide a clear direction and vision ensuring that all team members are fully aware of the aims and objectives of the service and of ways to demonstrate the outcomes they achieve. To ensure that the post-holder participates in the regular review of the aims and objectives of the Trust and that they are kept in line with best practice, the needs of users and partners, and the lessons which have been learnt in doing liaison work in this setting. To provide support and advice to team members in the course of their daily work. To ensure that all team members including nursing, medical and allied health professionals maintain accurate, legible and up to date clinical records relating to meeting enhanced care delivery. Ensure the attendance and training records of all staff are accurately maintained. Support the enhanced care team development as an integral part of the team culture and management. This will include equitable implementation of the Trusts policies on sickness and absence, special leave and flexible working arrangements in the Team. To support wider divisional teams, ensuring that performance issues are identified and effectively managed at the earliest possible stage To work within Trust policies and procedures to resolve complaints, disputes and issues of professional conduct. To attend and participate in regular management supervision sessions. Education To participate actively in clinical supervision opportunities within the Team as well as in management supervision and annual appraisals as required. To pursue further professional development and training appropriate to the services provided by the Team and as set out in a Personal Development Plan To devise and ensure delivery of appropriate therapeutic techniques, positive behaviour management and communication techniques to meet the needs of patients who may require support with processing information to Trust staff to increase awareness, empower and enable and promote the specialist skills of all professionals with the ultimate aim of improving patient experiences in the Trust. To provide training for the specialist healthcare assistants on current practice, specialist knowledge, new developments To maintain professional development in line with requirements of appropriate registration body. To maintain an awareness of professional developments in this specialist area, nursing and allied disciplines as appropriate. To participate in and contribute to induction and training of the specialist healthcare assistants and to support the development of a working environment that is conducive to learning for all staff or students in training. To maintain and update own knowledge and skills in relation to specialist nursing including mental health, learning disabilities and dementia to inform own practise in this role. Continue to foster the development of the service by participating in its formal evaluation. To ensure jointly that there are mechanisms in place that allow the views of service users, carers, and other stakeholders to shape and influence new developments. Using the principles and practice of research to continue to expand the environment where research principles and an analytical approach to service provision are valued by the team. To support and manage an effective reporting strategy which is relevant and involves all members of the team. Participate in special projects, research, clinical audit and any surveys related to the service. Working relationships and communications To foster, create and maintain comprehensive and meaningful networks and relationships with the key people, wards and departments in the Trusts ensuring a timely response to the needs of patients. To meet with the specialist teams or equivalent on a regular basis to ensure continuous effective communication, information sharing, problem solving, dispute resolution and to improve pathways. To develop and maintain effective working relationships and networks with colleagues within the Trust and also within mental health services, primary care, voluntary agencies and other partner agencies to ensure well-co-ordinated care, in particular at the assessment and discharge stages to facilitate safe and high-quality care is provided. To ensure that information of a confidential nature is not divulged to any unauthorised person and is stored in line with the provisions of the Data Protection Act. To maintain accurate and up to date records utilising electronic media as necessary and ensuring any hand-written documentation is legible and in accordance with professional guidelines and best practice. To relay complex and sensitive information to a variety of audiences including patients, carers, members of the public and a range of other health and social care professionals. Will be required to attend meeting relevant to clinical area held across the Trust. Service Development and Improvement To participate in planning and development events within the Team and the Trust. To work within and contribute to the development of service policies and procedures within the overall operational policy for the Team in line with changes in legislation, practice or new guidance. To ensure that the results of internal or trust-wide auditing, user focussed monitoring, or lessons learned by the service are embedded and implemented in policy and practice and cascaded to all staff in the Psychiatric Liaison Team and the acute Trust. To work with the head of nursing on the identification of areas of professional practice within the Team which require work and further development. Responsibility for dealing with difficult situations Assume responsibility for clinical and professional standards within the clinical area, and challenge and manage those who do not meet or follow agreed standards in line with Trust policies. Support individuals equality, diversity and rights in accordance with Trust and legal policies. Maintain a proactive approach to risk management within the clinical area. Take action to avoid risk to both patients and staff. Manage incidents in line with Trust policy and foster a no blame culture to avoid such incidents in the future. Provide support, advice and information to patients, relatives and staff in distressing situations (e.g. performance issues, death and dying, aggression and conflict). Effectively deal with complaints at the point of occurrence, take action to prevent complaints from occurring. Liaise with other agencies as required (e.g. police and child protection services). Recognise and manage situations that may be detrimental to the health and well-being of individuals within the clinical area and take appropriate action.

Resource Dispatcher - Base: Medway, Gillingham EOC

We are not offering Sponsorship for this position

If you are a current SECAmb employee please do not apply to this advert as this is for external applicants only. If you apply and you are successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on theour dedicated Section 2 page on The Zone

What have you done today? Today, I saved a life!

When you ring 999 your call goes through to one of our two Emergency Operations Centres (EOCs). That call often then needs someone to send the appropriate response and decide what operational resources should be sent to emergency incidents.:

We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.

Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, are good at problem solving and have excellent interpersonal skills, with an empathetic nature.

Please click the following link:https://youtu.be/G3bey1n87Ooto find out more about becoming a Resource Dispatcher.

Successful candidates must be able to prioritise tasks, manage conflicting demands around time and resources; and problem solve to deliver objectives.
• Will vary responsibilities in accordance with the requirements set out by the Dispatch Team Leader or Emergency Operations Centre Manager.
• Effectively manage the deployment and allocation of the full range of resources in line with agreed dispatch deployment policies for the purposes of achieving locally and nationally agreed performance standards.
• Will communicate via phone and radio systems to field operational resources, external agencies and the public.
• Must be able to negotiate and persuade to achieve co-operation and agreement with EOC staff, field operational staff and external agencies.
• Information passed is likely to be highly sensitive and, in some cases, highly distressing (dealing with traumatic circumstances including murders, suicides, child death, major incidents, business continuity incidents etc).
• Ensuring crews are booked on and off duty on the CAD as required.
• Will be required to dispatch one or multiple dispatch desks on shift as instructed by the Dispatch Team Leader or above.
• Will be the primary contact point for resourcing, allocation and deployment for all resources in the dispatch desk(s) that the Resource Dispatcher is covering.
• Appropriately manage, or escalate if required, welfare, response, allocation or other resourcing or staffing issues to the Dispatch Team Leader or above.







Base:Medway, Gillingham EOC

Hours:Full-time 37.5 hours per week

We offer:
• Competitive salary of £25,147 - £27, 596 per annum (subject to hours worked) Plus Unsocial hours enhancements (in accordance to NHS Terms & Conditions Agenda for Change Section 2).
• Unsocial hours enhancements - For all hours that you work between 8pm and 6am Monday – Friday and all-day Saturday you will earn a shift bonus
• 35 days’ annual leave inclusive of Bank Holidays (pro rata)
• Full -time 37.5 hours/week on a core rota pattern
• Free parking
• Blue Light discount card Blue Light Card
• Generous NHS Pension Scheme
• Award winning Wellbeing hub
• Staff networks
• Training and development
• Access to occupational health

Training programme:
• 7 days full time (7.5 hours per day unless otherwise stated)
• Plus 15 mentoring shifts over a 10-week period various shifts
• Has a ‘must’ attend policy, with no annual leave being permitted during this period.
• Comprises of classroom and observing and mentoring periods within the working environment.
• Is designed to fully support full transition to Resource Dispatcher independently.

Sample Rota
• Wk1 - -Friday, Saturday Sunday nights - 18.30-06.30
• Wk. 2 - Thursday and Friday Day - 06.30 – 18.30
• Wk. 3 – Mon, Tues, wed, thurs Night - 18.30 – 06.30
• Wk. 4 - Mon, Tues, Wed, Sat and Sun - Day – 06.30 – 18.30
• Wk. 5 - Relief 2 x 12 hours shift
• Wk. 6 - Relief 3 x 12 hours shift

Management of the full range of resources in line with agreed deployment policies for the purpose of achieving locally and nationally agreed performance standards.

Advises the Dispatch Team Leader (DTL) on resource availability and lost unit hours which impact on patient care and unit hour utilisation.

Updates and maintains such information systems as are required to ensure accurate reporting of clinical information & performance standards.

Maintain accurate and detailed records to assist with retrospective investigation of complaints and clinical incidents. Responsibility for appropriate deployment and directing of all operational resources and personnel, by the analysis of given information ensuring that the nearest most suitable resource is dispatched in order to achieve standards.


This advert closes on Tuesday 27 Aug 2024

Proud member of the Disability Confident employer scheme

The Elderly Care team with 14 funded Consultant Geriatrician posts (13 in place) currently provide a wide range of hospital and community based services including Acute Frailty services as well as running specialist clinics for patients with Parkinsons disease, falls and general medical conditions. We have recently started a Rapid Access Clinic for Elderly as part of Frailty- Same day Emergency Care (F-SDEC). Inpatient elderly care wards include 5 acute elderly care wards and an established purpose built Acute Frailty Unit with10 Assessment beds, 22 short stay beds and 2 clinic rooms. In addition to existing services, we are seeking colleagues to take on the challenge of developing new models of care for frail elderly people in the community such as Frailty. Pioneering work has already established Integrated Locality Review meetings (MDT meetings, 4/week). Consultants are working closely with existing community teams to proactively assess and manage frail individuals in the community. We are about to open a 22 bedded Acute Unit based in a Community Hospital in Sheppey. The post holder will join the existing team of full time Consultants. The post holder will need to take responsibility for the management of patients admitted to his/her specialty Elderly Care ward (12-15 patients) routinely and those admitted under their care whilst on call for Acute Frailty. The latter would average 12-15 per on call. These patients are then streamed to Frailty Short Stay Unit if early discharge planned (<48 hours) or one of the 5 Frailty Base wards for longer admissions. Acute Frailty Unit has a dedicated Elderly care Team with 2 Consultant Geriatricians supported by their own team of junior doctors and a Multidisciplinary Team. There are 10 funded posts for Middle Grades in the department with currently 6 in post. Elderly care Consultants participate in an Acute Frailty On call service. The post-holder will be paired with another Consultant so that in a 12 week block they provide 2 weeks of weekday on call and 2 weekends on call. Full registration with the GMC and the ability to make decisions at a senior level, the role will allow you the opportunity to continue your personal development, and participate in the teaching, research and governance programs within the Department. All subspecialist interests are welcome. There is an opportunity, in negotiation with the other consultants, for participation in the running of the established clinics such as Falls and Movement Disorder Clinic. The successful applicant will also have an outpatient workload comprising of new and follow referrals for managing complex co-morbidities. Typical clinic would have 3-4 new patients and a similar number of follow-up patients. For suitably qualified candidates considering CESR route to substantive Consultant position, we provide structured and established departmental support. .Further information includes: Opportunity to join a friendly, supportive, well established, forward looking department. Currently 8 colleagues are being supported to progress to specialist registration through CESR route Leadership roles are encouraged and active participation in teaching, quality improvement and research encouraged (work done in department recently presented at an International Conference. Negotiable sub-speciality interest with all major choices including community Geriatrics, Surgical Liaison for frailty, Falls and most other subspecialty Exciting new development of Emerald Frailty Unit with opportunity to design innovative pathways for Acute Frailty assessment and management. Sustainable Frailty on-call model which is focussed on Frailty. We use Clinical Frailty Scale to identify and select moderate to severe frailty presenting acutely. Please note, if you are considering applying for a role within the NHS it is important to be are aware that there will be a legal requirement for employees to be fully vaccinated against Covid-19 by the 1st April 2022. This is applicable for all patient facing roles and roles within patient facing areas.

About The Role
Night Care & Support Assistant.
Pay rate: £11.75 - £12.00 per hour + paid breaks.
Hours: Full time - Part time and bank. (alternate weekend working).
Due to continued expansion we are looking to welcome kind, caring and compassionate people to support our residents at Fern Brook Lodge residential care home, which is a hub for the community in Gillingham and the surrounding villages of North Dorset.
As a not-for-profit charity within Social Care, we focus on the reward and recognition of all our people, our benefits include:

- Blue Light Shopping Discount Card
- Reward and Recognition Schemes
- Employee Assistance Programme
- Industry Based Qualifications

What you will be doing:

- Identifying the needs & abilities of our residents and delivering excellent person centred care.
- Supporting & encouraging our residents to remain as independent as possible.
- Checking on residents on a regular basis - moving & positioning if required
- Providing elements of personal care including washing & undressing where needed.
- Building relationships and providing companionship - getting to know our residents!
- Working in a team to create a co-operative, friendly and welcoming atmosphere in the home.

Who we are looking for:
We want you to have a genuine desire to make a positive impact on the lives of our residents. You'll need to be naturally compassionate and of course understanding of others.
Previous care experience is not essential (maybe you have been inspired by looking after a family member) . A full induction and training programme will be provided to support you. You need to be over 18 years of age to apply for this position.
If this sounds like you then we would love for you to join the team!

About The Company
PEOPLE | PASSION | PURPOSE
Care South are one of the top 20 rated Care Home Groups in the UK based on published reviews from residents and their family and friends at carehome.co.uk.
As a not-for-profit charity, our HEART values are key to us providing outstanding care. For more information about us, our values and benefits, please visit our website: http://www.care-south.co.uk/about-us.
For any questions please contact the recruitment team on 01202 712448.

About The Role
Kitchen Assistant - Competitive pay rate of £11.50 per hour
Flexible hours 35 hours per week including alternate weekends
We have an exciting opportunity for a Kitchen Assistant to join the team at Fern Brook Lodge, our newly refurbished residential care home, which is a hub for the community in Gillingham and the surrounding villages of North Dorset.
As a not-for-profit charity within Social Care, we focus on the reward and recognition of all our people, our benefits include:

- Blue Light Shopping Discount Card
- Reward and Recognition Schemes
- Employee Assistance Programme
- Industry Based Qualifications

What you will be doing:

- Support the Chef team with the basic preparation of fresh and nutritious meals, snacks and drinks for our residents
- Assist with supporting residents with an enjoyable dining experience every day
- Ensuring kitchen and dining room areas are kept hygienic and clean
- Washing all cooking appliances and crockery – sanitising all food preparation areas

Who are we looking for:
Previous experience within a kitchen environment is not essential but be prepared to be busy in a fast-paced role.
Caring individual with the ability to support our residents during mealtimes.
Flexible in the hours that you work and happy to join in as part of our larger kitchen team.
If this sounds like you then we would love for you to join the team!


About The Company
PEOPLE | PASSION | PURPOSE
Care South are one of the top 20 rated Care Home Groups in the UK based on published reviews from residents and their family and friends at carehome.co.uk.
As a not-for-profit charity, our HEART values are key to us providing outstanding care. For more information about us, our values and benefits, please visit our website: http://www.care-south.co.uk/about-us.
For any questions please contact the recruitment team on 01202 712448.

About The Role
Care & Support Assistant Team.
Pay rate : £11.75 - £12.00 per hour.
Hours: Full time, part time and bank ( alternate weekend working )
Due to continued expansion we are looking to welcome kind, caring and compassionate people to support our residents at Fern Brook Lodge residential care home, which is a hub for the community in Gillingham and the surrounding villages of North Dorset.
As a not-for-profit charity within Social Care, we focus on the reward and recognition of all our people, our benefits include:

- Blue Light Shopping Discount Card
- Reward and Recognition Schemes
- Employee Assistance Programme
- Industry Based Qualifications

What you will be doing:

- Identifying the needs & abilities of our residents and delivering excellent person centred care.
- Supporting & encouraging our residents to remain as independent as possible.
- Providing elements of personal care including washing & dressing where needed.
- Building relationships and providing companionship - getting to know our residents!
- Working in a team to create a co-operative, friendly and welcoming atmosphere in the home.

Who we are looking for:
We want you to have a genuine desire to make a positive impact on the lives of our residents. You'll need to be naturally compassionate and understanding of others.
Previous care experience is not essential (maybe you have been inspired by looking after a family member). A full induction and training programme will be provided to support you.
If this sounds like you then we would love for you to join the team!
You need to be over 18 years of age to apply for this position.

About The Company
PEOPLE | PASSION | PURPOSE
Care South are one of the top 20 rated Care Home Groups in the UK based on published reviews from residents and their family and friends at carehome.co.uk.
As a not-for-profit charity, our HEART values are key to us providing outstanding care. For more information about us, our values and benefits, please visit our website: http://www.care-south.co.uk/about-us.
For any questions please contact the recruitment team on 01202 712448.

About The Role
Care & Support Assistant.
Early Evening - Team.
Pay rate: £11.75 - £12.00 per hour
Hours: 20 hours per week.
Shift : 6.00pm - 10.00pm (Includes alternate weekend working )
Due to continued expansion we are looking to welcome kind, caring and compassionate people to support our residents at Fern Brook Lodge residential care home, which is a hub for the community in Gillingham and the surrounding villages of North Dorset. The Early Evening Team are key, to setting the home ready for our residents to enjoy a comfortable evening ahead.
As a not-for-profit charity within Social Care, we focus on the reward and recognition of all our people, our benefits include:

- Blue Light Shopping Discount Card
- Reward and Recognition Schemes
- Employee Assistance Programme
- Industry Based Qualifications

What you will be doing:

- Identifying the needs & abilities of our residents and delivering excellent person centred care.
- Supporting & encouraging our residents to remain as independent as possible.
- Providing elements of personal care including washing & dressing where needed.
- Building relationships and providing companionship - getting to know our residents!
- Working in a team to create a co-operative, friendly and welcoming atmosphere in the home.

Who we are looking for:
We want you to have a genuine desire to make a positive impact on the lives of our residents. You'll need to be naturally compassionate and understanding of others.
Previous care experience is not essential (maybe you have been inspired by looking after a family member) . A full induction and training programme will be provided to support you.
If this sounds like you then we would love for you to join the team!
You need to be over 18 years of age to apply for this position.

About The Company
PEOPLE | PASSION | PURPOSE
Care South are one of the top 20 rated Care Home Groups in the UK based on published reviews from residents and their family and friends at carehome.co.uk.
As a not-for-profit charity, our HEART values are key to us providing outstanding care. For more information about us, our values and benefits, please visit our website: http://www.care-south.co.uk/about-us.
For any questions please contact the recruitment team on 01202 712448.

Works closely with GP practices and staff within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. Plays an integral role in facilitating improved continuity of care by acting as a point of contact for residents, families and professionals.

The Medway & Swale Community Mental Health Team Seeks an Administrator!

Calling all organized and motivated individuals!

The Medway & Swale Community Mental Health Team is searching for a dynamic Administrator to join their friendly team based in Gillingham, UK.

About the Opportunity:

This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside Consultant Psychiatrists, Community Mental Health Nurses, Occupational Therapists, Psychologists and other healthcare professionals, with the possibility of occasional work at their Sittingbourne Memorial Hospital location.

What You'll Do:
• Be the friendly voice answering phones and responding to inquiries.
• Manage the team's schedule, efficiently booking appointments.
• Prepare and meticulously maintain clinical records and correspondence.
• Assist clinical staff with administrative tasks like organizing meetings and travel arrangements.

Who You Are:
• A self-starter with a go-getter attitude and a forward-thinking approach.
• Flexible and adaptable, thriving in a fast-paced environment.
• Exceptionally organized with a keen eye for detail.
• Proficient in Microsoft Office applications with strong IT skills.

Do you want a rewarding role where you can make a positive impact? Apply Today!

The varied role of the Administrator will include:
• Supporting the team to action work requests via the admin generic inbox, including the processing of referrals on the patient administration system (Rio)
• Diary Management and booking clinic appointments.
• Having contact with patients, carers, relatives, and other external stakeholders.
• Typing letters and reports via BigHand (audio) and/or copy typing.
• Using the patient record system RIO (training provided).
• Taking and screening phone calls and managing the admin mailbox.
• Organising and minuting meetings.
• Ordering of stationery and other items as required via our SBS system (training provided).
• Reception cover.

The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, like being part of a team, have initiative, good communication, and interpersonal skills, can prioritize workloads, and can work under pressure at times to agreed timescales. An effective approach is required to ensure an efficient and high standard of service to our patients.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Benefits
•Annual leave allowance starting at 27 days per year (when working full time) + Bank Holiday’s.
•Access to the fantastic NHS pension scheme.
•Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).
• The ideal candidate will be educated to GCSE in Maths and English or equivalent and will have strong customer service skills, a professional and confident telephone manner, and good organizational and keyboard skills. Some experience in clinical or document typing would be an advantage.
• You will require a good working knowledge of Microsoft Office packages and be able to remain calm and professional when dealing with difficult situations.

Please refer to the attached job description for full details of the main responsibilities of the role.

Previous Applicants Need Not Apply


This advert closes on Tuesday 13 Aug 2024

Proud member of the Disability Confident employer scheme

Please see attached Job Description for more detailed information on the role and minimum essential requirements for the role. To provide secretarial and administrative support to the Oral and Maxillofacial Department. Reporting to the Service Coordinator and working closely with Medical Secretaries and Support Secretaries to ensure the delivery of the service within NHS targets and RTT18 guidelines. To work flexibly and to provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties. To provide comprehensive typing support ensuring accurate transcription and timely output.

Office Management and Business Support Workload Management Business Management Services Problem-Solving and Independent Decision-Making Communication Management Scheduling and Diary Management Meeting Administration Secretarial Services Progress Monitoring and Deadline Management Telephone and Inquiry Management Project and Network Management Corporate Governance Division Responsibilities

Support Worker

Duration: Full Time, Part-Time (Tempory Work)

Location: Kent (ME7)

Salary: £12.00 to £12.30 per hour

Social Care & Education are seeking a dedicated Children Home Support Worker to join our team. The ideal candidate will have a Level 3 qualification in Caring for Children and Young People and recent experience working in a children's home.

The Role

· Provide care and support to children and young people in a residential setting.

· Assist with daily activities, ensuring the well-being and comfort of each child.

· Support the children and young adults with various tasks, promoting their independence and development.

· Monitor and report any changes in the condition or behaviour of the you person to the team leader/manager.

· Maintain a safe and nurturing environment for all children and young people.

The Requirements

· Level 3 qualification in Caring for Children and Young People.

· Recent experience working in a children's home.

· Strong communication and interpersonal skills.

· Compassionate, caring, and dedicated to the welfare of children and young people.

For more information, please see attached job description added to the document session for job description to be viewed.

Please refer to main JD attached. Should you require any further information about this exciting new post please don't hesitate to contact us.

Operate a professional and efficient service to a busy telephone switchboard, ensuring that callers are connected appropriately and in a timely fashion Maintain up to date information regarding extension numbers and other relevant general information to provide an efficient service Manage the bleep system including the programming, issuing, documentation and instructions on use of bleeps Operate and manage the emergency phone system to ensure that cardiac arrests, fire alarms and emergency calls are dealt with effectively and in a timely manner. This includes the assessment of the call and initiation of appropriate procedure. All action must be fully documented Greet and welcome guests as soon as they arrive at the reception desk Direct visitors to the appropriate person and location / departments Answer, screen and forward incoming phone calls Book taxis and maintain database for finance at the end of each month