Total 425 Customer Service job vacancies in Gloucestershire

Service Care Solutions are working alongside a local authority, based in Gloucestershire, which needs a Childcare Lawyer Advocate to join their team on a contractual basis. The role would require someone with strong advocacy skills and someone willing to attend court hearings.

ROLE: Childcare Lawyer Advocate

LOCATION: Gloucestershire, hybrid working - attend court once a month

RATE: £50-£60ph umbrella

CONTRACT LENGTH: 6 months ongoing

The responsibilities of the Childcare Lawyer Advocate role:

• Represent the council's Childcare legal team and conduct its advocacy
• Attend the local Family Courts in Gloucester and Bristol in person
• Work and commit to a supportive team of solicitors, legal executives, other advocates and legal admin support

The Person:

• A qualified Solicitor, Barrister or Legal Executive with 3+ years of PQE in Childcare law
• Someone with significant Childcare Advocacy experience
• Someone with local authority experience within a Childcare legal team

The benefits of being in the Childcare Lawyer Advocate role:

• Weekly pay
• Flexible working hours
• Hybrid working

If this Childcare Lawyer Advocate role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Position: Female Support Worker

Location: Gloucester

Pay rate starts at £11.57ph and sleepins are £40 per night

Typical Shifts are: 8am - 15:00 and 15:00 - 22:00 + Sleepins

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Female Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Gloucester is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local community hotspots, the next you could be unwinding with them doing indoor activities, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should be resilient, flexible and composed in their approach.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Location: Gloucester

Contract: Full Time, permanent

Specific Hours: 38 hours per week

Salary: Unqualified: Up to £29,641.04 with sleep in shifts

Qualified: Up to £30,905.68 with sleep in shifts

Headway Adolescent Resources were formed in 1999 and has established a good reputation in the residential adolescent childcare sector, and pride themselves in having the insight and ability to care for young people as individuals in a holistic manner, regardless of their background.

We are currently looking for Residential Childcare Workers to join our Residential homes!

Purpose of Job

Based in a children's residential home you will be working with young people with challenging behaviour, and you will need to be flexible, resilient, honest and well organised, as well as committed to providing a high standard of childcare to help young people achieve the best possible outcomes.

This is a permanent role with excellent career prospects and a comprehensive training programme within an expanding company. You will be working on average 38 hours per week - 2 days on and 4 days off shift pattern with 2 sleep-ins. In addition, you will be eligible for generous allowances for bank holidays, overtime hours, and performance related bonus scheme.

Desirable Skills

• Previous experience of challenging young people

Essential skills

• Qualified to QCF level 3 in Children and Young People, or willing to work towards the qualification which will be fully funded.
• Be capable of working on their own initiative to a high level of accuracy, maintain clear, neat records
• Have good inter-personal skills, and be a positive team player
• Computer experience to an intermediate level
• The ability to complete daily records to meet statutory and policy requirements.
• Empathetic nature
• Have good oral and written communication skills in a variety of contexts
• The ability to engage, motivate and encourage young people
• Full manual driving license essential.

Benefits:

• Holiday Allowance
• Pension Scheme (3% Employer contribution)
• Employee Discount Scheme
• Employee Assistance Programme

Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

A Care Team Leader/ Senior Care Assistant job near Dymock (Gloucestershire) paying £13 per hour is available for a stunning Care Home.

3 Days per week, 7am-7pm, 36 hours per week.

This beautifully converted Manor House is not your average Care Home. It provides residents with a comfortable and picturesque environment to relax in with a warm and caring team looking after them. Within the role, you will be in charge of the day to day running of shifts, administering medication, organising the staff duties etc.

Care Team Leader/ Senior Care Assistant job near Dymock (Gloucestershire) Highlights:

• Permanent position
• £13 per hour
• 36 hours per week across 3 days, 7am to 7pm
• Alternate weekends
• Free meals on shift, uniform provided
• Annual Holiday allowance
• Free Parking On-site (Access to your own vehicle is essential due to the location)

Care Team Leader/ Senior Care Assistant job near Dymock (Gloucestershire) Ideal Candidate:

• QCF/ Health & Social Care Level 2 or 3
• Experience in Team Leader/ Supervisor role desirable but not essential
• Medication administration highly desirable
• A successful DBS check will be required before beginning work (which will process on your behalf)

If you are interested in this Care Team Leader/ Senior Care Assistant job near Dymock (Gloucestershire) then please apply now, we would love to speak to you further about the role!

Salary: Up to £27,129 pro rata (actual circa £23,699)
Contract Type: Permanent, Term Time Only (39 weeks)
Hours: 37 per week
Apply By: 8am on 27th September 2024
Start Date: 4th November 2024Main Purpose of the role• To deliver high quality supervision and support for students within lessons.
• To support students in making good behaviour choices and have high expectations.
• To work with students and parents/carers to identify barriers which are preventing them from displaying the SGS Forest High values and support students' development.
• To support the academic, social, moral and cultural development of students through the tutor role and to fully participate in the SGS Forest High extra-curricular programme.Key Tasks/ ResponsibilitiesGeneral Requirements
• Promote and safeguard the welfare of children and young people in accordance with the school’s safeguarding and child protection policy.
• Model and promote the positive values, attitudes and behaviours expected from the students with whom they work.
• Dealing with any immediate problems or emergencies according to the SGS Forest High’s policies or procedures.
• Show flexibility in carrying out duties as required and know when to seek help and guidance.Cover Supervisor
• To take sole charge of a groups in the short term or unforeseen absence of their usual teacher.
• Supervise students and their learning within the context of the learning environment, in accordance with the work set. Supervise other adults normally present in the learning environment e.g. Teaching Assistants.
• Registering attendance in accordance with SGS Forest High policy.
• Responding to any questions from students about process and procedures and the work that they are engaged in.
• Supporting students use of associated resources.
• Manage the behaviour of students whilst they are undertaking this work to ensure a constructive learning environment.
• Report back as appropriate using the SGS Forest High agreed referral procedure (Class Charts) on the behaviour of students during the lesson(s) and any issues arising.Student Support • Supporting the schools ‘on call’ pastoral system and appropriately triage those who are dysregulated who need of pastoral support, or those not meeting the behaviour expectations in lessons.
• Providing tailored support to students who have a range of additional needs.
• Provide students with strategies to help overcome barriers to learning.
• Monitor student pastoral progress and produce regular reports.
• Act as a mentor for students allocated to you.

Location: Gloucester

Contract: Full Time, permanent

Specific Hours: 38 hours per week

Salary: Unqualified: Up to £29,641.04 with sleep in shifts

Qualified: Up to £30,905.68 with sleep in shifts

Headway Adolescent Resources were formed in 1999 and has established a good reputation in the residential adolescent childcare sector, and pride themselves in having the insight and ability to care for young people as individuals in a holistic manner, regardless of their background.

We are currently looking for Residential Childcare Workers to join our Residential homes!

Purpose of Job

Based in a children's residential home you will be working with young people with challenging behaviour, and you will need to be flexible, resilient, honest and well organised, as well as committed to providing a high standard of childcare to help young people achieve the best possible outcomes.

This is a permanent role with excellent career prospects and a comprehensive training programme within an expanding company. You will be working on average 38 hours per week - 2 days on and 4 days off shift pattern with 2 sleep-ins. In addition, you will be eligible for generous allowances for bank holidays, overtime hours, and performance related bonus scheme.

Desirable Skills

• Previous experience of challenging young people

Essential skills

• Qualified to QCF level 3 in Children and Young People, or willing to work towards the qualification which will be fully funded.
• Be capable of working on their own initiative to a high level of accuracy, maintain clear, neat records
• Have good inter-personal skills, and be a positive team player
• Computer experience to an intermediate level
• The ability to complete daily records to meet statutory and policy requirements.
• Empathetic nature
• Have good oral and written communication skills in a variety of contexts
• The ability to engage, motivate and encourage young people
• Full manual driving license essential.

Benefits:

• Holiday Allowance
• Pension Scheme (3% Employer contribution)
• Employee Discount Scheme
• Employee Assistance Programme

Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

INDRESMP

Service Care Solutions are working alongside a local authority, based in Gloucestershire, which needs a Childcare Lawyer Advocate to join their team on a contractual basis. The role would require someone with strong advocacy skills and someone willing to attend court hearings.

ROLE: Childcare Lawyer Advocate

LOCATION: Gloucestershire, hybrid working - attend court once a month

RATE: £50-£60ph

CONTRACT LENGTH: 6 months ongoing

The responsibilities of the Childcare Lawyer Advocate role:

• Represent the council's Childcare legal team and conduct its advocacy
• Attend the local Family Courts in Gloucester and Bristol in person
• Work and commit to a supportive team of solicitors, legal executives, other advocates and legal admin support

The Person:

• A qualified Solicitor, Barrister or Legal Executive with 3+ years of PQE in Childcare law
• Someone with significant Childcare Advocacy experience
• Someone with local authority experience within a Childcare legal team

The benefits of being in the Childcare Lawyer Advocate role:

• Weekly pay
• Flexible working hours
• Hybrid working

If this Childcare Lawyer Advocate role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Hays are working with an IT managed service provider in the South Gloucestershire region to support the recruitment for a permanent IT Support Engineer (2nd line). The role offers hybrid working and a salary depending on experience between £30,000 - £40,000. The MSP offers lots of internal progression, personal development and career opportunity.
In the role you will act as an escalation point for the IT service desk and also work closely with EUC engineers & infrastructure engineers on project-based work. You'll provide level 2 technical support to a range of clients and customers. You will need to have:

• Experience working in an IT managed service provider
• Knowledge of the M365 stack (exchange, SharePoint, teams etc)
• Windows Server support
• InTune & Autopilot experience
• Knowledge of endpoint manager
• Networking knowledge
• Exposure with virtualisation (Hyper-V & Vmware)

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job title: Learning Support Assistant Salary: CSET9 £27,711 FTE, £24,340 prorated Hours: 32.5 hours per week, 39 weeks of the year (term time only + INSET) Contract Type: Permament Location: The Castle School, BS35 1HT
About the role The Learning Support Assistant role at The Castle school offers variety and challenge. Within this role you will be working within a strong team of staff who are focused on supporting teaching and learning within the classroom to benefit all students with additional needs. Your role outside the classroom is also key, as you will be liaising with parents and carers and developing and reviewing individual learning plans for a small group of students. About you The ideal Learning Support Assistant will reinforce the excellent work of the teaching staff by supporting the individual both within and outside of the classroom environment. You will be a professional role model to the pupils, with the confidence to challenge and the creativity to motivate. You will also provide planned bespoke interventions with groups of children across the school. You will be: keen to learn with a positive outlook able to work on your own initiative experienced in working with children able to work as part of a team willing to undertake training enthusiastic and have the skills to challenge and motivate all our pupils. able to cope with challenge and competing demands on your time resilient, creative and able to ‘think outside the box’ About usHere at The Castle School, situated in the leafy suburbs of Thornbury, we are proud of our strong track record of academic achievement and pastoral care for our students. We are passionate about teaching and learning; our students’ experience of education has a long-lasting impact and prepares them for life beyond school. At the heart of what we do is our vision to be an exceptional school at the heart of the community where every student has the curiosity, skills and confidence to make the world a better place. We value kindness, fairness and aspiration and expect that our students and staff will work hard, will be kind and will be respectful to one another. We can offer you: A commitment to CPD and development of allow all staff to thrive, including collaborative support within the school and the Trust Commitment to inclusivity and fostering of diversity Values, ethos and vision that are lived An open and honest culture Local Government pension with up to 19% Employer contributions Up to 30% discount with Microsoft & Dell Discounted gym membership Life Assurance - 3 x Death in Service Cycle to work scheme Dedicated counselling service
In order to apply for this role please complete an application form by Monday 23rd September, 9am. Please let us know if you require any adjustments as part of the process.
Please know that depending on the number of applications received we may decide to close the advert early. If you do not hear from us by a week after the closing date then please assume that you have not been shortlisted for an interview. We wish you all the best in your future and ask that you join our E-Teach Talent Pool so as to keep up to date with all of our latest current opportunities.
Join us in Providing a Great Education for Every Child CSET is committed to equal opportunities and encourages applicants from all backgrounds and communities, as we recognise the importance and benefit this has for our pupils.

Monday - Friday 8.45am - 3.45pm - 32.5 hours per weekFixed Term Contract until 28th February 2025We are seeking a learning support assistant to join our team. LSAs work in a class team and support small groups and individual children to help them achieve defined progression targets. They contribute to meeting pupil’s needs and achievement of their EHCP outcomes.
The role would particularly suit candidates with some experience of working with pupils with severe learning disabilities (SLD), profound and multiple learning disabilities (PMLD) and autistic spectrum condition (ASC).
The successful candidate will have: a proven track record of outstanding learning support for pupils with SEND.excellent communication, problem-solving and teamwork skills
a commitment to the aims and values of our school
the ability to work flexibly with all ages and a range of SEND needs
the ability to follow instructions and to work under own initiative
About our school
Two Bridges Academy will be a new provision for pupils with severe learning disabilities (SLD) or profound and multiple learning disabilities (PMLD), some who may also have ASD. Learning will be holistic, creative and engaging, designed to bring out the best in every pupil and support them to:
Actively participate in learning and achieve challenging learning goals
Develop communication and interaction skills
Become as independent as they can possibly be
Understand how to maintain their own wellbeing
Demonstrate positive behaviour
We are part of Enable Trust. Please visit their website for more details about our exciting vision of promoting the special school voice within the system and raising standards for pupils with learning difficulties.
Benefits:
Competitive salary and generous pension scheme
A well-equipped and resourced academy, in a bespoke new building
Small class sizes
Free Employee Assistance Programme
Excellent training, development and career progression opportunities
Being part of a strong and supportive team in a nurturing and vibrant environment
Interviews will be held on:
Friday 20th September 2024Application process:
Applications are made via Eteach. The supporting statement section of the application must explain how you meet each requirement of the Person Specification using examples of your skills and experience. This may include experience from employment, education, or during career breaks. The supporting statement must be not more than 1000 words. Additional information to help you:
Structure your supporting statement clearly, eg. you may want to lay out your statement in the same order as the criteria in the Person Specification, explaining how your skills and experience match the requirements.
Avoid just stating that you can do the tasks. Where possible, provide examples which demonstrate that you have the skills, knowledge, experience and qualifications required. Include any outcomes, impact, or lessons learned.
If you do not have the exact experience asked for, be honest about this and explain how you think your other skills are relevant or how you could address this gap.
You may use examples from voluntary work or social activities, if relevant.
Keep your application honest and supported by evidence. At the same time do not be afraid of selling yourself, even if this feels unnatural. Use positive language and write in the first person
Explain any gaps in your employment history. For example tell us if you took a career break because of caring responsibilities e.g. 'I took a nine-month career break to look after my elderly father who has dementia'. We recognise that people have varied career patterns.
Write succinctly and remember to check your spelling and grammar.

Seeking support workers - Yate

Would you like a job where every day is different and can make a difference to someone's life?

Your skills and life experience could be a great match for our support worker role. All you need is a willingness to learn, flexibility, a can-do attitude and a desire to help someone live a full life!

The support you provide will be centred around each person’s values, preferences and needs which could include developing daily living skills, accessing a wider community, personal care and medication needs.

A full clean UK driving licence is essential for this role.

No day is ever the same, visit our website for more information.

Benefits

1. Sleep-ins paid at £60 extra (basic salary £11.68 - £12.01 per hour)

2. Full training to gain the nationally recognised Care Certificate. 

3. On-going training and career development including professional qualifications 

4. Contributory Pension 

5. We cover the cost of DBS checks 

6. Rota's are planned in advance

7. Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

8. Shopping discounts including Blue Light card, EE perks and Costco membership 

9. Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

10. Access to wellbeing helplines. 

11. Health Cash Plan

You will:

• Have good communication skills

• Have a positive and patient approach

• Be resilient and respect people’s differences

• Be able to build professional relationships

• Work well as part of a team

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• To develop daily living skills.

• Support the people we support to access their communities for socialisation, employment, training or friendships

• To contribute to, develop and implement the individuals care plans.

• To communicate effectively and professionally with people we support, their family members, and external professionals.

• Maintain the health needs of the individuals we support

B_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All support workers work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

Job Description

Staff Nurse - RGN

Hourly rate: £19.50 + weekend enhancement

Day shifts

Full-Time Hours

Please note that our client DOES NOT offer Tier 2 sponsorship

We are seeking a compassionate and dedicated Registered Nurse with a robust background in providing comprehensive care for adults with complex needs and physical conditions to join our client's team for day shifts. The ideal candidate will possess a Registered General Nurse (RGN) qualification and demonstrate a passion for delivering high-quality, patient-centred care, ensuring the well-being and comfort of our client's residents.

The following qualifications are necessary for this role:

• RGN qualification and valid UK NMC Pin
• Exceptional communication and interpersonal skills essential for building strong relationships with patients and their families
• Proficiency in effectively collaborating within a multidisciplinary team setting
• A compassionate and empathetic approach to patient care, with a focus on promoting comfort and well-being
• Understanding of regulatory standards and a commitment to meeting compliance requirements

As a Staff Nurse, you will get:

• Support with your revalidation
• Specialist training and comprehensive induction
• Competitive annual leave
• Healthcare cover
• Contributory pension scheme
• Life insurance
• Benefits portal - access to high street and other discounts

As a Registered Nurse with a focus on day shifts, your key responsibilities will encompass:

• Delivering comprehensive nursing care to adult patients with complex needs, including the administration of prescribed medications, delivery of respiratory care and tracheostomy management
• Collaborating with the interdisciplinary team to develop and implement individualized care plans tailored to each patient's unique requirements
• Monitoring and assessing patient conditions, promptly reporting any changes to the medical team for immediate attention
• Maintaining accurate patient records and ensuring unwavering compliance with regulatory standards for patient care and documentation
• Educating patients and their families on disease management and promoting wellness strategies to enhance overall well-being
• Creating and fostering a supportive, empathetic environment for patients and their loved ones, ensuring their comfort and peace of mind

Reference: WILL79667/DB (JC)

INDNUR

Job Description

Staff Nurse - RGN or RMN

Day Shifts

Hourly Rate: £21.30 + weekend enhancements

Are you a compassionate and dedicated healthcare professional looking to make a meaningful impact? Join our client's team as a Registered Nurse, where you'll play a vital role in providing high-quality care to residents with nursing needs. Embrace a dynamic work environment that values diversity, equality, and inclusion, and contribute to our commitment to promoting these essential principles in healthcare.

We are seeking candidates with the following qualifications:

• A RGN (Registered General Nurse) or RMN (Registered Mental Health Nurse) qualification, with a valid UK NMC Pin, demonstrating a strong foundation in nursing practice and ethics.
• Demonstrated expertise as a Registered Nurse in a healthcare setting, with a proven track record of delivering high-quality patient care and effective collaboration with healthcare teams.
• Exceptional communication and interpersonal skills, essential for building strong patient relationships and effective teamwork within a diverse healthcare environment.
• Ability to thrive in a dynamic, fast-paced work setting, displaying adaptability and resilience while maintaining a focus on delivering exceptional patient care.
• A strong dedication to advancing diversity, equality, and inclusion, promoting a supportive and non-discriminatory healthcare environment.
• Up-to-date knowledge of healthcare regulations and best practices, ensuring adherence to current standards and protocols for safe and effective patient care.

As a Staff Nurse, you will get:

• Paid NMC renewal fee
• Company pension
• Employee assistance programme
• Free DBS check and uniform
• Blue light card and access to a benefits platform
• Weekend enhancements

As a Registered Nurse with us, you will find yourself engaged in a variety of fulfilling tasks, including:

• Conducting thorough patient assessments to gather comprehensive medical histories and crafting personalized care plans tailored to individual patient needs.
• Administering medications and treatments prescribed by healthcare providers, maintaining strict adherence to proper dosage and administration techniques.
• Monitoring patient vital signs and meticulously documenting medical data to track patient progress and ensure accurate treatment assessments.
• Collaborating with multidisciplinary teams, including physicians, therapists, and specialists, to ensure comprehensive patient care and treatment plans.
• Providing invaluable emotional support and educational guidance to both patients and their families, fostering a supportive and nurturing healthcare environment.
• Maintaining accurate and up-to-date patient records and documentation, ensuring compliance with healthcare regulations and protocols for precise record-keeping and continuity of care.
• Upholding stringent adherence to healthcare regulations and protocols to safeguard patient safety, while actively promoting diversity, equality, and inclusion within the healthcare environment.

Reference: WILL79672/DB

INDNUR

Role: Service Desk Analyst

Location: Cheltenham

Contract: Permanent, Full Time With Hybrid Working Available

Overview:

A fantastic opportunity has arisen for a Service Desk Analyst based out of their regional office in Cheltenham. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability.

Any issues that cannot be resolved, will be escalated to the appropriate support team within the department to resolve.

Day to day duties:

• Call handling and resolution
• Managing incoming calls to Service Desk
• Reassigning or escalating incidents and requests
• Updating and maintaining information on the call logging system
• Reviewing incidents and requests with staff and working together to continuously improve service delivery provision
• Providing first and second line support through the call-logging software
• Ensuing incidents and requests are resolved and implemented to agreed standards and timescales
• Monitor and measure IT service provision to staff using a variety of performance measurement tools

What are they looking for?

• Excellent customer service skills
• Excellent interpersonal skills both face to face and over the phone
• Ability to work under pressure
• Hold a full UK driving license
• Microsoft Windows 11
• Microsoft Office 365 Admin Centre
• Team player
• Professional attitude
• Based in Cheltenham and or the surrounding area

Are you interested in the opportunity above?

Please contact Sam for more information.

Randstad Construction Property Engineering is acting as an Employment Agency in relation to this vacancy.

What skills and experience we're looking for

About the role

The Learning Support Assistant role at The Castle school offers variety and challenge. Within this role you will be working within a strong team of staff who are focused on supporting teaching and learning within the classroom to benefit all students with additional needs. Your role outside the classroom is also key, as you will be liaising with parents and carers and developing and reviewing individual learning plans for a small group of students.

About you

The ideal Learning Support Assistant will reinforce the excellent work of the teaching staff by supporting the individual both within and outside of the classroom environment. You will be a professional role model to the pupils, with the confidence to challenge and the creativity to motivate. You will also provide planned bespoke interventions with groups of children across the school.

You will be:

• keen to learn with a positive outlook
• able to work on your own initiative
• experienced in working with children
• able to work as part of a team
• willing to undertake training
• enthusiastic and have the skills to challenge and motivate all our pupils.
• able to cope with challenge and competing demands on your time
• resilient, creative and able to ‘think outside the box’

What the school offers its staff

About us

Here at The Castle School, situated in the leafy suburbs of Thornbury, we are proud of our strong track record of academic achievement and pastoral care for our students. We are passionate about teaching and learning; our students’ experience of education has a long-lasting impact and prepares them for life beyond school.

At the heart of what we do is our vision to be an exceptional school at the heart of the community where every student has the curiosity, skills and confidence to make the world a better place.

We value kindness, fairness and aspiration and expect that our students and staff will work hard, will be kind and will be respectful to one another.

We can offer you:

• A commitment to CPD and development of allow all staff to thrive, including collaborative support within the school and the Trust
• Commitment to inclusivity and fostering of diversity
• Values, ethos and vision that are lived
• An open and honest culture
• Local Government pension with up to 19% Employer contributions
• Up to 30% discount with Microsoft & Dell
• Discounted gym membership
• Life Assurance - 3 x Death in Service
• Cycle to work scheme
• Dedicated counselling service

Commitment to safeguarding

CSET is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. Successful candidates are subject to child protection screening appropriate to the post, which will include an enhanced Disclosure and Barring Service check for the children’s workforce and a Children’s Barred List check.