Total 8 Customer Service job vacancies in Headington, OX3 9DU

We are looking for an enthusiastic, adaptable person keen to work as part of the mortuary team toassist in the provision of an efficient and smooth-running mortuary and post mortem service to the Trust and HM Coroner . The work will be based mainly in the mortuary but may may also involved limited work in the histology laboratory.

You will participate in receipt and release of the deceased, storage of personal effects, data entry for recording all deceased, administration tasks associated with receipt, release and post-mortems, telephone communication with a wide range of service users, sample handling, waste disposal, cleaning and other general mortuary duties.

This post is not suitable for sponsorship.
Mortuary and laboratory tasks:
• Receipt and release of the deceased across three sites – John Radcliffe and Churchill hospitals in Oxford, and the Horton Hospital, Banbury
• Liaising with funeral directors, bereavement officers, coroner’s officers, pathologists and laboratory staff by telephone and email
• Participating in an on call service at the weekends to assist tissue services - identification of deceased with tissue services, moving deceased to post-mortem room for organ retrieval by tissue services
• Dispatch of biological samples to testing laboratories
• Scanning of paperwork (archival storage of patient request forms and for digital pathology)
• Filing of departmental slides, blocks and specimens to ensure regulatory compliance
• scanning of slides for digital pathology (histology slides converted to digital image for pathologists to make a diagnosis instead of using a microscope)

The successful candidates will work as part of a multidisciplinary team and have a positive professional approach to the work. The ability to use computers is critical for daily work to ensure correct mortuary and laboratory records are maintained

Essential requirements: GCSE grade A-C / 4-9 in English and Maths and similar grades in science highly desirable.

Desirable requirements: Car and clean driving licence, previous relevant experience is desirable but not essential, as all necessary training will be provided.



Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk



The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.



Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
PRINCIPLE RESPONSBILITIES

The post holder, under supervision, will be expected to carry out the following duties according to the appropriate Standard Operating Procedures and ensuring Health and Safety guidance is followed.

Kindly refer to attached job description and person specification


This advert closes on Tuesday 3 Dec 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Oxford University Hospitals NHS Foundation Trust.


Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience.

Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of the Senior Administrators.
• To provide primary administrative support to the clinical staff and all patients under their care.
• To ensure appointment requests received via the Preoperative Assessment email inbox are booked in line with the Trust’s Elective Access Policy.
• Open and prioritise incoming correspondence, ensuring supporting information is available when appropriate.
• Liaise with Inpatient and Outpatient Booking Teams to ensure effective pathway management and good working relationships.
• Maintain an accurate and current filing system in electronic record systems.
• Check in patients attending their Preoperative Assessment appointment, update patient details on EPR, print wristbands and put on patients explaining the process, checking name and date of birth.
• Ensure patients complete questionnaires where necessary.
• Request urine sample from patients that require one, offering guidance of testing location.
• Complete the clinic prep process ensuring everything is present for the patient’s appointment.
• Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of a high-quality service and maintain effective working relationships with clinical, nursing, and administrative staff.
• Answer all telephone calls in a timely manner and action as appropriate.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 16:00.
• Use the Trust IT systems to register patients, make appointments, produce end of treatment letters, ensure that details are correct and ensure check in / check out of outpatient Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• Any other duties at the request of the Senior Administrator/Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.


This advert closes on Tuesday 3 Dec 2024

Proud member of the Disability Confident employer scheme

To provide a comprehensive administrative support service to the Outpatients service in Oxford and our Network Renal units. To provide excellent customer facing service at all times at reception areas. To manage the referral and triage administrative process for E-Referrals. To provide clinic prep services to all clinics within the department.
1. Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.
2. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
3. Responding to internal emails and Powerchart messages actioning them as necessary.
4. To support our Network Renal Units Milton Keynes, High Wycombe, Stoke Mandeville and Swindon when cross cover required.
5. Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients.
6. To liaise with other departments as required.
7. checking in and out patients, caching up clinics, managing missing follow up and deferred appointments,
8. Booking patient transport
9. Open or close the Outpatient department
10. Work independently making decisions within own role with minimum supervision.



Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel
• Liaise with multidisciplinary team to assist the prioritisation of clinical procedures
• Book procedure arrangements into EPR and other systems at times appropriate to individual patient request, clinical priority and procedure & electro-medical equipment availability.
• Use knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys for multiple procedures.
• Communicate politely and effectively enquiries from patients, healthcare staff, carers and others, courteously receiving patients and carers booked for outpatients or imaging services.
• Convey any changes to appointments sensitively with clear explanations for movement.
• Maintain high levels of customer service at all times delivering compassionate excellence
• Provide appropriate information and instructions to patients and carers and healthcare staff regarding clinical procedures.
• Enter relevant clinical and demographic information into clinical database system EPR or other PC based systems (E.G. Microsoft Access/Excel).
• Sorting incoming post and taking appropriate action
• Use knowledge of National and local waiting-time standards and liaise with clinical staff to ensure breach does not occur.
• Use appropriate EPR functions to locate and list patient appointment arrangements.
• Arrange patient transport/translators where appropriate in line with Trusts protocol.
• Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
• Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured.
• Ensure full patient clinic lists are updated and generated a minimum of 24 hrs prior to clinic
• Scanning medical reports and results, ensuring that these are recorded and filed promptly and properly within patient records.
• Contribute to the development, maintenance and implementation of local policies and operating procedures.
• As necessary and appropriate, demonstrates skills to junior administrative/clerical and clinical staffs.
• Contribute to the development and implementation of patient and staff surveys
• Participating in all mandatory training including all training regarding 18wk patient pathways management.
• Participating in the training of new and temporary staff.
• Maintaining confidentiality of all patient information.
• Promoting and maintaining personal and team development.




This advert closes on Tuesday 3 Dec 2024

Proud member of the Disability Confident employer scheme

Neurosciences Intensive Care is a specialist critical care unit that offers a comprehensive induction and a tailor made orientation programme that will help guide and develop you to become an excellent critical care Nurse. We have a number of development and learning opportunities that are available. There are opportunities for progression and pathways to help you achieve this, for example within management, education or research, dependent on your particular interests. We support post graduate courses in Neurosciences and Critical Care which can be combined to help you to work towards a master’s degree.




• Provide exceptional patient care which is underpinned by the best evidence based practice and OUH values.
• Work in partnership with the patients’ family and friends, and to be actively involved in the caring process on behalf of the patient where agreed.
• Manage, direct and evaluate the nursing care for a defined caseload of patients.
• Communicate effectively with patients/relatives/carers and all members of the multidisciplinary team.
• Maintain and develop high standards of nursing care, reflecting the professional nursing practice and patient care commensurate with The Oxford Model for Exemplary Professional Nursing and Midwifery Practice.
• Maintain and develop general and specialist knowledge of nursing practice relevant to the clinical area.
• Conduct oneself in a professional manner and be a role model to others at all times commensurate with The Code (NMC 2015).
• Develop skills to provide senior nurse cover for the department in the absence of the Sister or Charge Nurse or their deputy.
• Work proactively to ensure every hospital visit meets the needs of the patient and that patients are discharged in a timely manner ensuring effective communication with the family and/or relevant agencies as planned and agreed.





Neurosciences Intensive Care is a specialist critical care unit that offers a comprehensive induction and a tailor made orientation programme that will help guide and develop you to become an excellent critical care Nurse. We have a number of development and learning opportunities that are available. There are opportunities for progression and pathways to help you achieve this, for example within management, education or research, dependent on your particular interests. We support post graduate courses in Neurosciences and Critical Care which can be combined to help you to work towards a master’s degree.
• Provide exceptional patient care which is underpinned by the best evidence based practice and OUH values.
• Work in partnership with the patients’ family and friends, and to be actively involved in the caring process on behalf of the patient where agreed.
• Manage, direct and evaluate the nursing care for a defined caseload of patients.
• Communicate effectively with patients/relatives/carers and all members of the multidisciplinary team.
• Maintain and develop high standards of nursing care, reflecting the professional nursing practice and patient care commensurate with The Oxford Model for Exemplary Professional Nursing and Midwifery Practice.
• Maintain and develop general and specialist knowledge of nursing practice relevant to the clinical area.
• Conduct oneself in a professional manner and be a role model to others at all times commensurate with The Code (NMC 2015).
• Develop skills to provide senior nurse cover for the department in the absence of the Sister or Charge Nurse or their deputy.
• Work proactively to ensure every hospital visit meets the needs of the patient and that patients are discharged in a timely manner ensuring effective communication with the family and/or relevant agencies as planned and agreed.


This advert closes on Monday 2 Dec 2024

Proud member of the Disability Confident employer scheme

Breast Surgery Department Churchill Hospital Job Description JOB TITLE: Nursing Assistant (Clinical Support Worker) GRADE: Band 3 DEPARTMENT: Hours RESPONSIBLE TO: Breast Surgery 37.5 hrs Advanced Nurse Practitioners ACCOUNTABLE TO: Advanced Nurse Practitioners OVERALL OBJECTIVES: As a member of the nursing team, you will assist registered members of staff to deliver a high standard of care to patients in the ward/clinical area demonstrating compassion, kindness and sensitivity. Work as an integral part of the OPD team and be responsible for day to day running of outpatient clinics Manage and maintain the online booking system for the clinic rooms within the outpatient setting. Provide high quality and safe care to patients attending OPD. Be alert to frail patients and provide refreshments, pressure relieving aids and/or assistance to toilet. To maintain the dignity and privacy of all patients and respect their right to confidentiality at all times. To complete and maintain on an ongoing basis a portfolio of clinical competencies. To review progress with ward manager and team leader/supervisor at regular intervals and through appraisal process. Undertake action required in emergencies as directed by trained nurses Maintain a safe, well stocked, clean and comfortable environment for patients, staff and visitors. KEY RESPONSIBILITES: You will undertake the following duties under the supervision of a registered practitioner. Communication: To establish and maintain good relationships with patients, relatives and colleagues through effective verbal and non-verbal communication, demonstrating empathy and ability to manage conflict or potentially challenging situations. To help patients and visitors orientate themselves to their surroundings when in the outpatient department, tailored to their specific needs. To answer telephone calls appropriately and efficiently, accurately relaying messages. Contact patients and visitors and instruct them on attending the department following COVID 19 guidance Have a good understanding of IT systems. Undertake agreed aspects of clerical work relating to patients and the outpatient department including gathering and filing notes. Clinical: Establish a pleasant and welcoming atmosphere and environment, for patients, visitors and staff alike. Be aware of which patients are on hospital transport, co-ordinate their OPA & return transport home as required. Ensure they have necessary refreshments and assistance to toilet if required. Be alert to frail patients or those who are attending for several hours, provide refreshments, pressure relieving aids and/or assistance to toilet. Chaperone patients when required. Assist colleagues in the moving/handling of patients as appropriate. Report all occurrences promptly which require the attention of a trained nurse. Undertake action required in emergencies as directed by a trained nurse. When required, assist nursing team in transfer of patient or accompany a patient to another department within the hospital or to another hospital. Prepare patients and their environment for clinical procedures. Promote anti-discriminatory practise, ensure patient confidentiality, privacy and dignity at all times. Support the patients rights, choice and personal beliefs. General Duties: Ensure equipment is cleaned as per Trust policies (beds, chairs, tables, pumps, trolleys, blood pressure monitors, thermometers, ophthalmoscope, ECG trolley, computer keyboards, weighing scales, etc). Ensure all equipment is present (maintain equipment log) and in working order, that any broken equipment is removed from use, cleaned, tagged and sent for repair, as per Trust policy. Ensure required stocks are ordered as required. Check deliveries against invoices and store in a tidy and accessible way. Store equipment in a tidy and accessible way Demonstrate an awareness of Health and safety regulations that apply to staff and patients in the clinical area and compliance with the procedures. Record and Report appropriately untoward incidents such as complaints or clinical emergencies as detailed in department and Trust protocols and procedures. Quality and Service Development: To undertake annual training as required via face-to-face teaching or e learning. To assist in maintaining a safe working environment for patients, visitors and colleagues To adhere to all Trust and Directorate policies being aware of specific policies and risk assessments carried out in the clinical area and to escalate concerns. To support all monitoring of quality initiatives and evaluations within the clinical area e.g friends and family test. To be familiar with the local quality standards of the ward/unit and how it fits in and contributes to the organisation and its core values. To report all accidents, incidents and areas of concern to senior staff ensuring relevant documentation is completed To have knowledge of the procedure for calling for emergency assistance following cardiac arrest or patient emergency. To ensure all faulty equipment is taken out of service, cleaned appropriately, labelled correctly and sent for repair. Ensure all equipment is cleaned correctly (according to hospital policy) and stored appropriately. Patient Confidentiality: All care to be taken to maintain patient confidentiality at all times. TRUST STATEMENTS Risk Management The management of risk is the responsibility of everyone and will be achieved within a progressive, honest and open environment. Staff will be provided with the necessary education, training and support to enable them to meet this responsibility. Staff should be familiar and understand their role within all relevant Trust policies, including the: 1. Infection Control policies 2. Tissue Viability policies, which should be kept updated 2. Responsibility for Health and Safety The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health and Safety at Work Act (1974), Statutory Regulations and Trust policies and procedures. This will be supported by the provision of training and specialist advice where required. Infection Control Infection Control is everyone's responsibility. All staff, both clinical and Non-Clinical, are required to adhere to the Trusts Infection Prevention and Control Policies and make every effort to maintain high standards of infection control always thereby reducing the burden of Healthcare Associated Infections including MRSA. All staff employed by the OUH Trust have the following key responsibilities: 1 Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and/or between each patient contact. 2 Staff members have a duty to attend mandatory infection control training provided for them by the Trust. 3 Staff members who develop an infection (other than common colds and illness) that may be transmissible to patients have a duty to contact Occupational Health. Childrens Rights The post holder will always endeavour to uphold the rights of children and young people in accordance with the United Nations Convention on the Rights of the Child. Safeguarding Children and Vulnerable Adults The Trust is committed to safeguarding children and vulnerable adults throughout the organisation. As a member of the Trust there is a duty to assist in protecting patients and their families from any form of harm when they are vulnerable. Mandatory Training All staff must complete annual mandatory training including ELearning. Confidentiality The post holder must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1984. Serious Incidents All staff must report incidents and near misses so that the Trust can reduce the risk of harm by investigating and incorporating risk reducing measures to safeguard patients, visitors and staff, in accordance with the Trust Incident Reporting Policy Equal Opportunities The post holder must always carry-out his/her responsibilities with regard to the Trusts Equal opportunities Policy. Smoking Policy It is the policy of the Trust to promote health. Smoking therefore, is actively discouraged and is prohibited in the majority of the Hospital, including offices. However, there are designated smoking areas on all sites. Data Protection Act All employees of The Oxford University Hospitals NHS Trust must not, without prior permission, disclose any information regarding patients or staff. In circumstances where it is known that a member of staff has communicated to an unauthorised person; those staff will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Terms and Conditions of Employment This post is exempt from the Rehabilitation of Offenders Act 1974, and this means that any criminal conviction must be made known at the time of application.

MAIN PURPOSE OF THE POST: Kindly refer to attached job description and person specification forDetailed job description and main responsibilities

We are keen to recruit an enthusiastic, flexible and self-motivated person to join our friendly team of staff. As a Laboratory Support Worker, you will play a key role in helping to deliver and develop our comprehensive, clinical immunology service.

MAIN PURPOSE OF THE POST
• The post-holder will assist in the provision of an efficient and smooth running service within the Department by following the departmental SOP (Standard Operating Procedures) and protocols throughout all sections of the department.
• The post-holder will be mainly involved in the reception and sorting of specimens, routine processing of specimens and associated tasks, input of patient information onto the laboratory computer, disposal of infected material and preparation of reagents.
• A flexible approach to the hours of employment is required, according to the individual contract.
• Band 3 Laboratory Support Workers will have had previous experience of working in an NHS diagnostic laboratory.

You will support Healthcare Scientific staff by maintaining analytical equipment, producing chemical reagents and preparing biological specimens for analysis. You will help to meet quality standards necessary for accreditation, and ensure that protocols are followed in a way that maintains Health, Safety and Information Security for individuals, the Department and the Trust.

You will have a positive, professional approach to patient care and be keen to work as part of a busy, highly skilled team. Previous experience within a diagnostic laboratory is essential for this post.

You will be expected to actively participate in the training and development of technical, medical and support staff, as well as to be pro-active in your own continued development. As one of the largest Immunology laboratories in the UK we offer great opportunities for career development in a highly progressive working environment.

Candidates selected for interview will be contacted via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.

Please ensure you read the job description and person specification attached, and that your statement in support reflects this as your application will be judged against these criteria.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

MAIN PURPOSE OF THE POST:

Kindly refer to attached job description and person specification for Detailed job description and main responsibilities



This advert closes on Thursday 21 Nov 2024

Proud member of the Disability Confident employer scheme

An exciting new job opportunity has arisen for a committed Support Worker to work in an exceptional care home based in the Romsey, Hampshire area. You will be working for one of UK’s leading health care providers

This service offers a home for life for adults with severe learning disabilities and complex restrictive behaviours, usually associated with autism, including self-injury

**To be considered for this position you must hold an NVQ/QCF Level 2 in Health & Social Care**

As a Support Worker your key duties include:
• Using the training provided, assist those who we support by helping with daily tasks
• Be there to support in day to day life; such as social visits, family visits and also days out to some great, local attractions
• Keeping paperwork up to date to ensure everything is captured for each person who lives in the service
• Working positively with colleagues, families and external organisations to assist in supporting those who live in the home

The following skills and experience would be preferred and beneficial for the role:
• Strong communication skills
• Takes pride in working with vulnerable people and takes safeguarding responsibilities seriously
• Effective decision making and judgement
• Strong planning and organisation skills
• Achieves all Health & Safety standards

The successful Support Worker will receive an excellent salary of £11.50 per hour and the annual salary is £22,425 per annum. This exciting position is a permanent full time role working 37.5 hours. In return for your hard work and commitment you will receive the following generous benefits:
• Market leading pay rates
• Free compliance training, and opportunities to develop
• Flexibility in creating your own rota to suit your life
• Free uniform
• Free enhanced DBS check
• Employee Assistance Programme
• Life Assurance (2 x salary)

Reference ID: 5804
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

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Our WhatsApp number is - 07856209032