Total 107 Customer Service job vacancies in Hereford, HR1 2HE

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Do you have experience of working with young people aged 3 – 11 Are you an enthusiastic and committed Care Assistant looking to join a warm and welcoming school?You will have a talent for engaging children and will be required to work flexibly across all age groups and abilities. This role may include elements of personal care for students with additional needs.
You will encourage acceptance and inclusion of children with special needs and assist with their personal care. There will be opportunities to develop within the school and make a valued contribution to our children's learning.
This is a full time role starting from You will be working for 32.5 hours per week, term time only, fixed Term until the child leaves the school.
About us
Our Lady of Lincoln Catholic Voluntary Academy is a Primary school and is located in Lincoln. We are an Ofsted-rated Good school.
We are part of Our Lady of Lourdes Catholic Multi-Academy Trust, bringing together the 36 Catholic Primary and Secondary schools in Lincolnshire, Nottingham City and Nottinghamshire.
You will:

Be caring and supportive.
Be committed to achieving excellent results.
Support the Teachers to inspire and enthuse our students.
Promote the well-being of our student’s providing guidance and support
Be able to inspire learning and progress.

Why work for us?
At the Our Lady of Lincoln Catholic Voluntary Academy Catholic Voluntary Academy we offer:

A salary of £17,225 - £17,803 per annum (OLOL Band 2, Scale point 3-5).
Wonderful students who have a passion for learning and deserve the very best.
A team of talented and highly committed staff in a supportive working environment.
Automatic enrolment into the Local Government Pension Scheme for support staff, one of the most competitive on the market, with employer contributions of above 20% in most cases.
Access to first-class CPD opportunities with a specialist support staff CPD programme.
Professional assistance through our Employee Assistance Programme– emotional, financial and legal support to both you and your family by a team of qualified professionals.
Health and wellbeing delivered through our occupational health provider.
Staff discounts and a salary sacrifice scheme that includes a Cycle-to-work scheme

For an informal discussion about the role and our school please contact the school office on 01522 527500. Visits to our school are warmly welcomed.
How to Apply:
Please complete the online application form located on our vacancies page: Vacancies - Our Lady of Lourdes Catholic Multi-Academy Trust (ololcatholicmat.co.uk)
Closing Date: 12 July 2024 at 9.00am
We are committed to safeguarding and promoting the welfare of children and young people and we expect all staff to share this commitment. An enhanced DBS check and other pre-employment checks including online searches are required for successful applicants.
You do not need to be a catholic to work for our Trust and we warmly welcome those of different cultures, ethnicities, and beliefs. This includes those of all faiths, the Catholic faith and those without a faith who are supportive of the Trust’s Catholic character and Christian ethos. This diversity is fundamental to our values and enriches the lives of the students within our schools.
Our Trust strives to be a supportive, inclusive, caring, and positive community where every staff member has a sense of belonging. We are committed to cultivating an equitable working environment where staff treat one another with dignity and respect and where every individual can fulfil their potential.We are a Disability Confident Committed employer and welcome applications from people with a disability or long-term health condition.
Follow us on X: @OLOLCatholicMAT
Connect with us on LinkedIn

Receptionist Required for September 2024 37 hours per week, term time only plus 5 days Grade HC5 - Points 6 – 11 (£23,893 to £25,979) (£17,222 to £18,725) Pro Rata
An exciting opportunity to join our superb student support team and make a real difference to the lives of our students.
Whitecross Hereford is seeking to appoint a Receptionist.
We are looking for a person who is interested in joining a great school where team work and collaboration lie at the heart of our work to provide an outstanding education for our students.
Our resources are some of the best around but it is our people who make our school what it is. If you want to join a staff committed to working together to be the best, supported by a comprehensive leadership and development programme, then we want to hear from you.
The Receptionist will work as part of a team in our main office, welcoming visitors and supporting students and staff.
Our students are fantastic; the school is popular and thriving and our belief in the potential of every child underpins everything we do.
We want our students to be supported by people who demonstrate the highest professional standards and who share our passion to provide the best possible education for our students. The successful candidate will be organised, methodical, a great communicator and able to build strong relationships with students, staff and our parents and carers.
Please visit our school website to find out more about our school and to download an application form. If you’d like to see first-hand what we have to offer, informal visits are welcomed.
Whitecross Hereford, High School and Specialist Sports College is committed to safeguarding and promoting the welfare of children; the successful candidate must receive a satisfactory enhanced DBS check before taking up the post.
Closing date: Friday 12 July 2024 at 3.00pm.

JOB SUMMARY To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information (including prescription requests) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. KEY DUTIES AND RESPONSIBILITIES: The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Training in specific areas may be necessary. Personal development and education will be encouraged. Maintaining and monitoring the practice appointment system making new and follow-up appointments Process personal, telephone and e-requests for appointments using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Advise patients of relevant charges for private services, accept payment and issue receipts. Initiating contact with and responding to, requests from patients, team members and external agencies Data entry of new/temporary registrations, patient/proxy access and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the appropriate person Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Complete opening and closing procedures in accordance with the duty rota Produce repeat prescriptions, ensuring they are processed accurately and efficiently Monitoring of stationery supplies Undertake administrative tasks as allocated by the Team Leader GENERIC DUTIES AND RESPONSIBILITIES Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Comply with the governance structure in keeping with the principles and standards set by the organisation Attendance at all Mandatory and Statutory training requirements as indicated by the Partners Confidentiality In the course of seeking treatment, patients entrust the Practice with, or allow the Practice to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, their carers, staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data as well as other related healthcare legislation. Health & Safety The post-holder will comply with practice policies, procedures and clinical guidelines for self and others. This includes (but not limited to): Identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Identifying issues and hazards/risks in relation to other work areas within the business Healthcare workers have a duty of care to patients and are expected to comply fully with the practices Infection Prevention and Control policies and attend yearly IP&C training, for personal and patient safety and for prevention of healthcare-associated infection. Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed, and weaknesses/training needs are identified, escalating issues as appropriate. Identifying the risks involved in work activities, raising them with appropriate management and managing those risks across clinical and patient processes. Safe management of sharps procedures, including training, use, storage and disposal Keeping own work areas and general/patient areas generally clean, sterile, assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the Practices Safeguarding Children and Safeguarding Vulnerable Adults and PREVENT policies and procedures. Routine management of own team/team areas, and maintenance of workspace standards: Waste management, including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights Support people who need assistance in exercising their rights. Research and Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Apply practice policies, standards and guidance Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Demonstrate evidence-based care, working with agreed protocols and guidelines Participate in audit, data collection and activity monitoring to improve performance and inform future service developments. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The postholder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate We are increasingly discussing working collaboratively with other practices in our locality and county and future working arrangements may including working at other sites or taking part in an extended hours rota. This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partners.

Job Summary The post holder will be an enthusiastic, motivated and experienced Registered General Nurse, Paramedic or Advanced Nurse Practitioner, who can act confidently and competently within their professional boundaries to provide clinical care for patients requiring home visits, in particular a focus on patients living with nursing and residential homes across Hereford City. Clinical care will include telephone triage, initial history taking, face to face assessment, physical examination, diagnosis, treatment planning, care planning, education support to care home staff, case management, referral, evaluation of care and when necessary palliative care support. They will demonstrate safe, clinical decision-making and expert care, including physical assessment and diagnostic skills. They will utilise a range of advanced skills and expert knowledge for patients presenting with undifferentiated and undiagnosed conditions. The post holder will demonstrate critical thinking in the clinical decision-making process. SCOPE & PURPOSE OF THE ROLE To enhance patient care including person centred care through seamless provision within care homes To reduce emergency calls and/or admissions to hospital Standardise an approach to care planning that are integrated with all teams including care homes Reduced unnecessary telephone calls to practices To enhance organisation of care to reduce unnecessary procedures for example care planning to prevent the need for post mortems Early identification of end of life needs, including care plans, carer support and DNAR status To support care home staff to have greater autonomy within their roles and gain an understanding of the role of primary care services Key Duties & Responsibilities Clinical: The postholder will: Assess patients presenting with acute illness or for review of chronic disease conditions. Undertake home visits for acute illness or chronic disease management. Diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly Assess, diagnosis, plan, implement and evaluate interventions/treatments for patients with complex needs Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate) Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan Initiate treatment plans ensuring patients received timely treatment. Identify conditions not amenable to primary care based services, implement immediate and necessary care to stabilise patient and ensure prompt referral to more appropriate levels of care e.g. via call to 999. Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols and formularies Work with patients and their carers in order to support compliance with and adherence to prescribed treatments Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care Assess, identify and refer patients presenting with mental health needs in accordance with the NSF for Mental Health Undertake palliative care planning including anticipatory care planning, carer support, and care home education To identify opportunities to work differently which could be shared across the locality, and care home to enhance patient care and reduce primary care demand. To link with the stakeholders i.e. CCG Care Home Liaison Nurse to identify training needs and any areas of improvement required within care home education or skill base. Communication The postholder will: Provide telephone triage. Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment Communicate with and support patients and carers who are receiving bad news Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the practice environment and with external stakeholders Attend and contribute to primary care team meetings where appropriate Delivering a Quality Service Recognise and work within own competence and professional code of conduct as regulated by the NMC/Health and Care Professions Council. Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures Prioritise, organise and manage own workload in a manner that maintains and promotes quality Deliver care according to NSF, NICE guidelines and evidence-based care Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate Evaluate patients response to health care provision and the effectiveness of care Support and participate in shared learning across the County and wider organisation Actively participate in the practice significant event procedures. Ensure learning and actions from significant event reviews are implemented and reviewed. Assess the impact of policy implementation on care delivery Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance Leadership - Personal and People Development Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode Support staff development in order to maximise potential Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice Support and contribute to the teaching of nursing staff/ medical students/ GP registrars and administration staff as appropriate Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services Critically evaluate and review innovations and developments that are relevant to the area of work Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services Take a lead role in planning and implementing changes within the area of care and responsibility Work with the management team to ensure sufficient staff of appropriate ability, quality and skill-mix are available to meet current and future service delivery, that selection and recruitment processes are effective and that equality of treatment of the team incorporates quality HR principles and processes Contribute to the development of local guidelines, protocols and standards Team Working Understand own role and scope and identify how this may develop over time Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence Create clear referral mechanisms to meet patient need Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team Work effectively with others to clearly define values, direction and policies impacting upon care delivery Discuss, highlight and work with the team to create opportunities to improve patient care Manage and lead on the delivery of specifically identified services or projects as agreed with the management team Agree plans and outcomes by which to measure success Managing Information Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes Manage information searches using the internet and local library databases Understand responsibility of self and others to the practice regarding the Freedom of Information Act Collate, analyse and present clinical data and information to the team Please see attached Job Description for further information

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

REMOTE LOCATION -ROSS ON WYE

DRIVING LICENCE AND OWN TRANSPORT ESSENTIAL

*****£500 WELCOME BONUS******

We are looking for a Residential Support Worker to join our team, who shares the same values as we do. Our Residential Support Workers receive specialist training in respect of early trauma, CSE, HSB, and Children’s rights and participation. We work to a multi-disciplinary approach with clear measurable outcome.

Greenfields Children’s Service is part of the CareTech Family. Established in 1993, CareTech is a leading nationwide social care provider delivering a package of high quality, individually tailored care and support solutions to children, young people, and adults across the UK.

Greenfield believe care should be in partnership with young people and we focus on creating a consistent, predictable and nurturing environment- an environment where young people feel valued, respected and listened to.

Essential

• Hold a full driving licence
• Able to work shift pattern of 2 on 4 off (8am – 10pm including sleep nights)
• Experience in a similar setting (min 3 months preferred)
• QCF Level 3 Children & Young People qualification or equivalent (preferred)
• Energetic and fast paced environment
• Enjoy activities

Company Values

• Friendly, passionate and caring nature
• Positive, pleasant and approachable
• Empowering others to become stronger and confident in controlling their lives
• Person Centred, allowing our children to explore & utilise their own strengths
• Innovative, by using or showing new methods and ideas

Rewards & Benefits

• Up to 28 Days Holiday
• Additional Holiday Purchase Scheme
• Competitive Salary
• Dedicated learning and development programmes
• Access to a wide range of free online courses for all staff on a variety of topic
• Free DBS check and Update Service subscription
• Free meals on shift (residential homes only)
• *Refer a friend scheme’ reward system – £1,000 per referral
• *£500 Welcome Bonus
• Pension scheme
• Annual Employee Awards Evening
• Employee recognition schemes
• Company vehicle to use when in work
• CareTech Foundation- Opportunity to apply for family & friend’s grants.

If you are interested in this role, please click apply!

All applications & CV’s received are reviewed on a daily basis.

We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS/PVG check and Regulated Activity, which will include a check against the barred children’s list.

If you have not heard back within 14 days, please consider your application unsuccessful on this occasion.

* Terms & Conditions apply

Residential Support Worker [SYS-10580]

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy. Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

SEND Teaching Assistant required in Hereford!

September 2024

A fantastic opportunity has arisen for a SEND Teaching Assistant in a friendly mainstream Secondary School in Hereford.

Do you hold a Level 3 NVQ certificate related to Education or equivalent? Have you provided 1-1 or small group SEND TA work before? Are you comfortable working with children with SEND?

The role will include:

• Offering students additional support on a 1-1 basis
• Supporting small groups of students
• Supporting with diverse learning needs
• Providing guidance and encouragement
• Dealing with challenging behaviour
• Helping create and maintain and positive working environment
• Leading group work
• Liaising with the class teacher and SENDCo, SLT, parent’s or carers when appropriate
• Helping the class teacher with pupil observations
• Monitoring student's progress

Roles requirements:

• At least 12 months experience supporting children in a school environment
• Ability to build and maintain professional relationships with students and staff
• Excellent communication skills
• Excellent behavioural management skills
• Availability to work 8:30-3:30 term time

This position will start in September 2024 and will continue for at least the first school term. For the right candidate, the position could be extended to the end of the academic year July 2025.

The school are ideally looking for someone who is able to commit to a full time role (Monday-Friday), but Part-time may also be considered.

As a SEND Teaching Assistant through TeacherActive you will receive:

• Competitive rates of pay
• Support from a dedicated team of consultants
• An excellent referral scheme *Terms and Conditions apply*
• Access to a range of unique positions in our schools

If you are interested in a role as a SEND Teaching Assistant, please contact Emily on 0121 200 3224 or email your CV to Emily.Jones@teacheractive.com

All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.



Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.



Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.

TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Job title: Charity Fundraiser
Salary: OTE £30,000 to £40,000 uncapped
Hours: Full-time or Part-time
Experience not essential as full training is provided
A career that offers flexibility for your essential work life balance whilst supporting UK charities and local communities.
If you love talking to people - if you want a long-term rewarding career - if you want flexible hours to suit your lifestyle - if you want to support an amazing charity - this could be your perfect role.
Pro initiatives is currently supporting a fantastic Military Veterans Charity to deliver its mission to provide life-changing employment opportunities to ex-military personnel that truly transforms lives.
Face-to-face fundraising can be a fantastic and truly rewarding career if you’re outgoing and a great communicator. You don’t need to have fundraising experience as we provide training when you join the team, including learning all about the amazing charity you’ll be supporting of course – we just need you to bring your awesome personality and boundless enthusiasm to the role.
· You’ll be asking the public for cash or contactless one-off donations in private sites
· Venue permitting you’ll also aim to recruit supporters to give the charity a monthly donation
· Venues will be sourced for you to include supermarkets, shopping centres etc.
· Your induction will include how to be compliant and excellent at face-to-face fundraising
· You’ll learn about the charity you’ll be supporting, to speak with knowledge and passion
· You’ll spend time in the field with your manager so you can feel confident and supported
· You’ll be supplied with all the fundraising materials you will need to excel
· You must be outgoing and great at starting conversations
· You must be honest, hard-working and able to work autonomously as well as within a team · You must have a right to work in the UK
· You must have a full drivers licence and a car, or demonstrate how you could otherwise travel
The role offers exceptional remuneration from the outset with full or part-time flexible hours, so if you want to take the next step on your fundraising journey or start a new career, get in touch!

JOB TITLE: TELEPHONIST/RECEPTIONIST REPORTS TO: RECEPTION LEAD/ASST PRACTICE MANAGER SALARY SCALE: £11.84 per hour HOURS: 36hrs per week over 5 days. We are willing to accept applicants wishing to work part time. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide administrative support and services to all members of the Practice team. To provide Receptionist/Telephonist cover as required. Job Responsibilities: Management of appointment system/Telephonist duties Ensure total familiarity with all appointment systems including regular and incidental variations. Book all appointments and rearrange as necessary either by accepting or making telephone calls. Care navigate as appropriate. Promote and book Hereford Remote Health Service and Taurus Enhanced Access appointments as appropriate. Monitor effectiveness of the system and report any problems or variations to the Reception Lead. Answer the telephone and deal with all enquiries, messages and requests in accordance with Practice protocols. Deal with home visit requests. Reception Receiving patients that are consulting with members of the Practice team. Handing completed prescriptions to patient and checking names and address as per Practice policy. Deal with the diary box prescription requests for the following month. Filing medication ready for patient collection. Dealing with any patient enquiries or queries. Miscellaneous Attend Practice meetings/training. Tidy and update patient waiting area if necessary. Make tea/coffee for staff when necessary. Any other tasks allocated by managers. To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient service. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as business organization. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorized persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation. Respecting the privacy, dignity , needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the Practice and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient needs. Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. This job description is not exhaustive and may be adjusted periodically after review and consultation. The post-holder will be expected to carry out any reasonable duties which may be requested from time to time.