Total 14 Customer Service job vacancies in Hertfordshire, SG14 1DA

Our client is seeking a dedicated Care Coordinator to join their team in Hoddesdon, Hertfordshire. With a strong presence in the region for over a decade, the company provides exceptional domiciliary and live-in care services across Hertfordshire, and they have recently expanded into Buckinghamshire.

• Salary up to £32K
• Opportunity to work with a well-established care provider
• Career and progression opportunities available

The Role:
As a Care Coordinator, you will:

• Oversee a team of support staff, ensuring all client calls are covered and attended
• Organise rotas by effectively matching support workers with clients
• Keep the online scheduling system up-to-date
• Participate in holding the on-call phone

The Candidate:
For the Care Coordinator role, you should have:

• Previous experience in scheduling
• A solid understanding of domiciliary care
• NVQ/QCF Level 3 in Health and Social Care
• Excellent communication skills

Our client has been a trusted provider of domiciliary and live-in care services since 2010, operating across Hertfordshire and recently expanding into Buckinghamshire. They are committed to delivering high-quality care packages, both through local authority and private arrangements, ensuring the well-being of their clients.

If you are an experienced Care Coordinator looking to make a meaningful impact in the care industry, this role could be the perfect fit for you. Apply now to join a dynamic team dedicated to providing outstanding care services.

If you have experience as a Care Co-Ordinator, Scheduler, or Home Care Coordinator, you might find this Care Coordinator role aligns well with your skills and career goals.



INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Riverside Place, Ware, Herefordshire, SG12
• 72 Bed, Residential, Nursing, Dementia and Palliative care
• CQC overall Rating - Good
• 9.6 Review Score - Carehome.co.uk

About the role

• Bank Care Assistant
• £11.90 per hour plus paid breaks

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

We are looking for a compassionate care assistant to support residents in their everyday lives. If you are passionate about making a difference in people’s lives, Aria care will offer a supportive and nurturing environment to grow, both professionally and personally.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

Are you driven, ambitious and have the ability to think on your feet?

We are currently recruiting for experienced Rail/Construction Resourcer with a desire for fast moving bluecollar recruitment and a proven track record in the regulated sectors of the rail systems and civil engineering markets.

This is a fast paced role working on volume recruitment for all aspects of rail blue-collar roles for all locations in the UK. You will be tasked with increasing the candidate base for deployment to our multiple contracts. The budget is designed to ensure that all motivated consultants will exceed their bonus earnings and expectations.

SUMMARY OF DUTIES

As a Resourcer you will be targeting candidates in the Infrastructure market to supply into multiple accounts in the rail and civils sectors. You will be responsible for sourcing and resourcing candidates. In an autonomous environment you will be given the best tools to succeed and excellent remuneration for your hard work.

THE COMPANY

McGinley Support Services is one of the UK's largest specialist privately owned recruitment businesses, consulting and recruiting for over four decades. We hire workers or find permanent employees for companies in the infrastructure sector of the construction industry, building and managing workforces all over the UK.

WHAT CAN YOU EXPECT?

An exciting and inspiring working environment; A genuine career opportunity with a commission scheme with no ceiling; A responsible and entrepreneurial job.

KNOWLEDGE AND EXPERIENCE REQUIRED

Solid experience as a blue-collar resourcer;
A proven successful history in candidate attraction;
To be assertive, driven, charismatic and professional;
A flair for maintaining relationships;
Strong interpersonal skills;
A dedicated approach, as well as being determined to succeed and maximise your earnings;
Genuine interest in the Infrastructure market;
Exceptional communication skills;
Creative and analytical thinker;
Superior time management skills and a strong attention to detail.

We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure.

McGinley Support Services is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependants, age, religion/beliefs, or any other reason which cannot be shown to be justified.

McGinley Support Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend

We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure. As an equal opportunities employer, McGinley is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join McGinley. McGinley Support Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.

Proud member of the Disability Confident employer scheme

Location: Barnet

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Location: Barnet

The Role:

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.

Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care.

As a Care Coordinator you'll be responsible for:

• Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
• Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
• Completing direct observations and supervisions for your care teams within the correct timescales.
• Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Reassessing customers to ensure care plans are reflective of customer's needs and condition.
• Actively seeking new business opportunities and supporting the commercial growth of the branch.
• Ensuring that the highest levels of customer service are always provided.

About You

To be successful in this role you'll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You'll also need to have a full UK driving licence and access to your own vehicle.

What's in it for you?

At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including:

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Chef Manager

Full-time - 37 hours per week - Weekdays and alternate weekends required

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. We are looking to recruit the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

As a Chef Manager you will be responsible for:

Providing homely meals for our residents, meeting a diverse range of dietary requirements.
Planning staff rotas which are appropriate for the kitchen workload and arrange cover for planned absences, using existing and casual staff.
Organising every aspect of the catering operation within the home to provide a safe, nutritious, cost effective quality service to all customers.
Ensuring all statutory training takes place.
Ensuring regular stock takes occur and that stock is maintained at minimum agreed levels.
Communicating with all customers on a regular basis, whenever possible.
Managing the catering budget and producing financial information relating to performance against the budget on a monthly basis.
If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits:

Competitive salaries with enhancements at weekends and Bank Holidays.
Career development opportunities and recognition of career milestones.
First class in house training provided from day one.
Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life.
Company Pension Scheme (after 1 years’ service).
Free DBS check and uniform.
Access to retail discounts and offers.
Refer a friend scheme of £500 per referral
Terms and Conditions apply to all benefits

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.

Female Support Worker - Learning Disabilities Service - "No Sponsorship Available"

£11.50 up to £11.80, paid training, full-time, only day positions available

Please note that we can only consider female applicants for this role due to the needs of the service and its residents.
Location: Glenholme Healthcare, The Marlowes, Hemel, HP1 1GQ

Do you have a big smile? That can make a person's face light up.

Are you a kind, compassionate, or empathetic? No experience is required.

Whether you have been a Support Worker, Care Assistant or Carer previously or you come from a retail, hospitality, warehouse, cleaning, customer service, or admin background. We will provide ongoing training and support to you throughout your career with us.

Do you have patience and a sense of humour? Working as a care assistant or a Support worker isn’t always the easiest job, but we promise that it will be one of the most rewarding.

Benefits and perks as a Support Worker:

A Salary increase to £11.65 once you have completed our paid-for-care certificate (An industry-recognised qualification)
A Salary increase to £11.80 on completion of a paid-for Level 2-3 NVQ qualification (An industry-recognised qualification)
Compensation of up to £200 for completing your e-learning before you start
Hastee Pay – withdraw up to 40% of your earned salary before payday as and when you want
28 holidays (including bank holidays)
An additional day off for your birthday plus up to 5 additional days off for your length of service
Quarterly Awards to reward & recognise our amazing staff’s commitment and contribution and service performance-related bonuses
Automatic entry into our Employee Assistance Programme offering: Personal and everyday advice on child support, financial advice, mental health and health & wellbeing
You’ll also receive our pension & life assurance cover up to £10,000 (T&Cs apply)
Cycle2Work scheme
Free Blue Light Card
With the right training and support, you can help us to promote independence, choice, and inclusion. Every day you will make an invaluable contribution to the lives of people living with learning disabilities and will become more than just their support worker, you will become their companion too.

Duties of a Support Worker:

Companionship
Personal Care & Support
The teaching of independent living skills
Management of medication
Community-based activities such as swimming, social activities, or other leisure activities
Sound good? Don’t miss this fantastic opportunity and apply today to become a Support Worker and join the Glenholme Healthcare family.

At Glenholme, our core values allow our staff and service users to thrive. We believe in treating individuals, their families and our staff with respect and dignity while placing a high value on equality, equity and diversity.

This job requires an Enhanced DBS to be carried out.

Proud member of the Disability Confident employer scheme

We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Birchall Wood Service in Hertfordshire.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.

We are looking for a specialist behavioural support worker of skilled, creative and experienced support workers to support one customer in her own home in Welwyn Garden City. Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role must have an excellent value base to support the customer to build their life and develop their skills and passions as an independent person.

A full driving licence is required for this position.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website jobs.lookahead.org.uk

What you'll do:

Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open new opportunities for the customer.
Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning, and decorating.
Supporting the customer in their sensory routine, trialling and testing new sensory experiences.
Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way.
Supporting the customer to manage their anxieties, using Positive Behaviour Support and Autism-specific approaches.
Collating a range of behavioural data and essential paperwork to be analysed within our local management structure.
Driving the customer's (manual) vehicle to support them to go about their daily life.
Supporting the customer with personal care.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

NVQ Level 2 or equivalent
Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities
Driving licence and a willingness to drive as part of support duties
Experience of engaging vulnerable people with complex needs in meaningful activities.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Care workers required to visit vulnerable people in their homes. Experienced in the role or willing to train for the right candidate.
We have Full time and part- part-time and nights and weekends available.
Full UK driving licence required mileage paid, good rates of pay You will have the opportunity to progress in your role with continued professional development programmes with the company
For a informal Discussion to find out more please call our friendly team.

The Rotherham Safe Space offers free mental health support in a welcoming, comfortable, non-judgmental, and non-clinical environment. Our experienced team provide emotional, social and practical support for individual who are in crisis or feel they are heading toward a crisis situation. Those requiring support can attend the service for a chat, or to access one-to-one emotional support, group discussions, workshops, and activities designed to support an individual with managing their mental health and wellbeing. About the role: As a Crisis Outreach and Service Promotion Volunteer, you will play a key role in raising awareness of Rotherham Safe Space by identifying local promotion opportunities, helping to create promotional materials, and distributing these across identified areas within Rotherham. Key Responsibilities: Identify opportunities to promote the service, such as through local events, partnerships, and community networks. Assist in creating promotional materials (e.g. flyers, posters, social media content) in collaboration with the Rotherham Safe Space team. Distribute promotional materials across key areas in Rotherham, such as local businesses, community centres and public spaces. Attend community events or meetings to represent the service and raise awareness. Provide regular feedback to the Rotherham team on the success of the promotional activities and suggest areas for improvement. If applicable, share your own personal experiences to inspire others and highlight the benefits of the service. Time Commitment: 2-4 hours per month, depending on the promotional activities and events. Skills and Qualifications: Strong communication and networking skills. Enthusiasm for promoting services and engaging with the community. Knowledge of the local area and where to promote the service most effectively. Proactive attitude and a willingness to engage with community members and organisations. What you can expect from us: Full induction and support to get you started in promoting the service. Regular check-ins with the Rotherham Safe Space team. Opportunities to build and develop your skills in community outreach and engagement. The chance to make a positive impact by helping raise awareness of mental health services in your local community. Benefits to you: Play an active role in raising awareness of vital crisis mental health services within Rotherham. Develop your skills in community outreach and marketing. Gain experience in engaging with the public and contributing to the creation of promotional content. Be part of a dynamic team working to improve the mental health and well-being of the local community. Flexibility We understand our volunteers may live busy lives, and respect their boundaries in relation to the hours they can commit. Ideally, we look for volunteers who can contribute to one session a week in their chosen role, but will always try to be flexible in fitting around other commitments! Personal development Our volunteering opportunities offer individuals the chance to make new friends and improve their self-esteem and confidence as valued members of a team. Professional development You will receive a comprehensive induction into MHM, which includes high-quality training (either individually or as a group, face-to-face or e-learning modules). We also encourage volunteers to take advantage of our extensive range of e-learning modules available to anyone who works with us. You will get invaluable work experience whilst volunteering and we will support you with ongoing supervision and support as and when needed, as well as the opportunity to receive professional references (after you've been with us for 3 months). Many of our volunteers are even encouraged to apply to join us more officially in paid roles! Reimbursement We don't expect our volunteers to be out of pocket whilst travelling to and from our services and as such will provide reasonable travel expenses of up to £5 a day Additional information about Volunteering: In addition to the specific duties and responsibilities outlined in this profile, all Mental Health Matters (MHM) volunteers should be aware of the following expectations: Demonstrate a commitment to undergoing relevant checks, ongoing training, and following all relevant MHM policies and procedures. Adhering to all health and safety regulations and cooperating with MHM to maintain high standards of safety, including fire regulations. Promoting a positive attitude towards diversity and inclusion within the organisation and the wider community. Demonstrating a commitment to MHM's Purpose, Vision and Values in all volunteering Activities. Understand your duties and responsibilities regarding data protection.

Service Advisor - Bishops Stortford

Salary: £30,000 plus Bonus OTE £36,000

Hours: Monday-Friday 08:00-17:00. 1 in 3 Saturday 8-12 to start moving to 1 in 4 days.

Ref:OC18785

We have a new vacancy for a customer service advisor looking for a new challenge, entering the motor world my client's main dealership in Bishop Stortford, who are looking for a confident individual with transferable skills, to work along side a vibrant team of service advisors in Bishops Stortford. They can offer excellent opportunities for progression, career development and due to the nature of how busy things have got the earning potential is huge!

Excellent opportunities for progression, development, and high earning potential!

Benefits:

• Employee purchase scheme
• Refer a Friend Scheme you could get up to £1000
• Discount voucher store
• Enhanced maternity, paternity and adoption leave
• Life assurance x2 basic salary
• Eye Care
• Discounts with selected mobile phone providers
• Smart Health
• Mental health support
• Travel insurance
• Discount at UK Premium Gyms
• Pay day advances up to 10%
• Critical illness cover up to 50% salary for 2 months

Service Advisor Responsibilities:

• Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled
• Confident with using Computer systems
• Dealing with telephone calls and booking systems

Service Advisor Requirements

• Minimum 2 year's customer Facing service experience.
• Full UK Driving License.

All applicants for this Service Advisor role are treated with 100% confidentiality.

Consultant: Billy olivier

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Service Admin- Motor Trade- Bishops Stortford
Salary: £27,000 to £30,000
Working hours: Monday to Friday - 8-6, 1 in 4 Saturdays

We have a new vacancy for a customer service admin looking for a new challenge, entering the motor world my client's main dealership in Bishop Stortford, who are looking for a confident individual with transferable skills, to work along side a vibrant team in Bishops Stortford. They can offer excellent opportunities for progression, career development and due to the nature of how busy things have got the earning potential is huge!

Excellent opportunities for progression, development, and high earning potential!

Benefits:

• Employee purchase scheme
• Refer a Friend Scheme you could get up to £1000
• Discount voucher store
• Enhanced maternity, paternity and adoption leave
• Life assurance x2 basic salary
• Eye Care
• Discounts with selected mobile phone providers
• Smart Health
• Mental health support
• Travel insurance
• Discount at UK Premium Gyms
• Pay day advances up to 10%
• Critical illness cover up to 50% salary for 2 months

Requirements:

• 2 years experience in the trade
• Commercial experience beneficial
• Full driving licence

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Billy Olivier

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Your new company
My client is seeking a dynamic and proactive individual with a can - do attitude to join their team as a customer service administrator.

The primary goal of this role is to ensure the continuity of customer care and support for the organisation's customer and client base. You will be assisting the service team and manager with overseeing administrative support, engineering staff and other business areas to maintain high standards of customer care.

Your new role
Schedule engineers effectively and timely
First line of communication for all customers, ensuring customer support levels meet agreed contract standards
Escalate customer complaints as needed
Log reactive calls and coordinate engineer's jobs daily
Monitor engineer attendance
Ensure all calls are handled quickly and efficiently


What you'll need to succeed
Scheduling / Planning experience is desirable or experience within a similar role.
Experience working in customer care / Helpdesk
Experience working with MS Office packages
Experience of handling purchase orders
Ability to prioritise tasks and work under pressure
Strong communication and written skills
Good numerical skills
Ability to work as part of a team

What you'll get in return
Free parking on-site
Annual bonus
20 days holiday plus BH - Holiday increases with years of service
Staff lunches on a Friday

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client based in Hertfordshire is currently recruiting for a Structural Engineer to join their team as soon as possible.

This is a full time, permanent role offering hybrid working from their office in Hertfordshire, the ideal candidate must have 3+ years working on residential projects.

The purpose of the role is to be responsible for the successful technical and commercial execution of project work, including managing personnel and resources. Senior Engineers will be technically competent and be good communicators, able to develop relationships with clients and fellow professionals.

Essential Duties and Responsibilities:

• Undertaking more complex analysis and design calculations
• Provide guidance to other engineers and technicians
• Checking work of other engineers and technicians
• Understanding and implementing business management systems
• Assistance with the preparation of fee bids
• Management of projects including invoicing
• Assisting with training and appraisal of technical staff
• Assisting with management of staff

Requirements:

• A degree in Civil or Structural Engineering, or alternative equivalent practical experience
• Chartered or Incorporated Engineer, Member of IStructE, ICE or other relevant institution
• Knowledge of relevant discipline and applicable standards
• Proven ability in engineering design & reporting
• Commercially aware

If interested, our client is looking to move quickly and are therefore offering between £44,000 - £58,000 per annum for the role. If you would like more information, please feel free to get in touch on 01772208967 or via email at james.glover@servicecare.org.uk