Total 70 Customer Service job vacancies in Homestead, Florida

Responsible for tactical, strategic. and administrative support of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures. plans and programs, operational automation, military operations. special and security operations, safety management system, safety reporting and other areas of specialty identified collaboratively at the local level.

The work requires a comprehensive knowledge of the ATC field and familiarization with the many integral components of the industry which comprise the National Airspace System. Specialists must have the ability to apply this knowledge to the analysis. evaluation and development of new methods, studies, approaches, and procedures. The Staff Support Specialist must be knowledgeable of agency wide programs, facility goals and objectives. Must be able to communicate clearly and tailor their message to the target audience. While not required, hardware/software experience is desirable. Some travel will be required.

For the assigned Facility/Duty Location:

1. Performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty.

2. Communicates intra / inter facility as well as among various lines of business and industry.

3. Makes recommendations for new projects/studies. taking into account available resources and the accomplishment of facility goals and objectives.

4. Applies expertise toward the completion of projects/studies and facility reports.

5. Analyzes and evaluates the effectiveness of equipment, facilities, and procedures.

6. Conducts investigations. evaluations, and briefs facility personnel.

7. Develops methods to improve customer service and the quality of support provided.

8. Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location.

9. May perform duties outside of the facility commensurate with grade and experience.

Depending upon facility structure, reports to an assigned MSS-2, 3 or 4, who provides administrative direction for facility assignments, in terms of broadly defined missions or functions within areas of specialties. The incumbent is responsible for planning, designing and completing work assignments independently. Results of the work are technically authoritative and are normally accepted without change. Work is evaluated in terms of results achieved and effectiveness in assigned program areas.

Include but are not limited to:

• Gathering information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations in a program or program support setting.
• Develops policy and procedure, implement monitoring techniques and provide analysis and trending of outcome data.
• Collaborates with Quality Management to determine mandatory monitoring and reporting requirements.
• Maintains current knowledge of performance measure criteria and goals.
• Assists clinical staff to problem solve barriers to goal achievement and to access resources.
• Assists service chief to collect peer review data, compile into appropriate format and distribute to appropriate personnel and/or services.
• Provides administrative support to ensure customer satisfaction through education of staff and through researching and composing correspondence for service chief such as patient complaints or congressional inquiries.
• Collaborates with patient advocates to resolve issues toward positive outcomes.
• Tracks performance appraisals to ensure they are completed by required due dates.
• Monitors balances of control points and status of projects and recommends reprogramming of funds as needed.
• Completes other duties as assigned.

The duties and responsibilities of the Biomedical Equipment Support Specialist (Information Systems) include but are not limited to the following:

• Lifecycle management of advanced imaging or radiological devices to include physical and network support. Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair, and calibration of these complex therapeutic and diagnostic devices and systems. Utilizes comprehensive knowledge of imaging techniques, technologies, radiological practices, and procedures in resolving highly complex equipment failures that have immediate risks to patient safety. Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT),Sterile Processing Service (SPS), and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end of life replacement in conjunction with clinical services.
• Utilizes advanced radiological test equipment including but not limited to radiation dosimeters, calibration phantoms, high voltage testing devices, KV and MA meters and monitor calibration devices in addition to common test equipment including electrical safety analyzers, oscilloscopes, patient simulators, pulse generators, network analyzers, and multimeters, among others.
• Troubleshoots and maintains radiology information systems and interfaces (i.e. HL7, DICOM, TCP/IP) with EHR alongside PACS Administrators, OIT, BESS (Biomedical Information Systems) and other experts.
• Performs advanced testing and troubleshooting of advanced imaging or radiological devices involving their interfaces and connections to other medical devices or information systems either directly or through the facility's hardwired and wireless networks. Adheres to Medical Device Isolation Architecture (MDIA) Guidelines inboth pre-procurement and during system implementation, and system management. Loads operating system (OS) and clinical application software as needed. Executes VA guidelines when responding to network incident response (due to infection, loss of services or regional and local policy changes).
• As assigned, employee is responsible for lifecycle management of other medical devices and systems such as life support, dialysis, and monitoring to include physical and network support. Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair and calibration of these complex therapeutic, diagnostic and life support medical devices and systems.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including but not limited to The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI), American College of Radiology (ACR), Center for Devices and Radiological Health (CDRH).
• Documents all work performed in the computerized maintenance management system (CMMS). This documentation is completed in accordance with regulatory body requirements, Healthcare Technology Management (HTM) Documentation of Services guidelines and other organizational requirements. Maintains required medical physicist reports and other device reports for all assigned imaging devices.
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels. Uses knowledge of government contract procedures and documentation requirements to develop statements of work, sole source justifications, other applicable documentation (6550, Independent Government Cost Estimate (IGCE), etc.) and to oversee vendor work. Collaborates with Logistics and Contracting to procure parts and services.
• Maintains knowledge of the state of the art in medical technology, including scientific advances, network protocols, and vendor changes. Focuses on professional development in all areas of medical technology lifecycle management including technical skills. Knowledge and training is obtained from formal (conference, classes) or informal (magazines, articles, peer training) means. May be required to attend lengthy training as many radiological imaging equipment courses can have a duration greater than one month.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Provides mentoring and technical training to peers and development graded BESS.

The Advanced Medical Support Assistants (A-MSAs) assigned to VAMC Orlando, to include it's Outpatient and Community Based Outpatient Clinics, are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Assignments at this level include, but are not limited to;

• Develop and maintain effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies.
• Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Assures all visitors and telephone calls are answered and referred in a prompt and courteous manner.
• Performs scheduling, canceling, re-scheduling of patient appointments and consults.
• Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
• Analyze situations to determine what decisions can be made or if advise of higher authority is needed.
• Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
• Update and verifies patient demographic information.
• Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff.
• Maintains patient's confidential records
• Scan and enters information into VISTA, CPRS

The Lead MSA serves the North Florida / South Georgia VHA in the Community Care service line. The Lead MSA performs the following duties to include, but not limited to":

• Monitors and makes work assignments
• Provides input on performance
• Resolves daily workplace issues and maintains efficient workflow
• Assuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedule.
• Providing on-the-job-training for new and current employees.
• Organizing the work structure of his/her assigned areas.
• Acting as liaison between MSA and staff.

The Senior Licensed Professional Mental Health Counselor (LPMHC) is under the Mental Health & Behavioral Sciences Service and works with and clinically supports Acute Care Mental Health, which includes an inpatient psychiatric unit, inpatient medicine, and the emergency department. In addition to providing direct patient care, the Senior LPMHC functions as the facility Baker Act Coordinator and has supportive administrative duties.

Duties and responsibilities include, but are not limited to:

• Providing a full range of mental health services to patients with complex mental, medical, and psychosocial problems in Acute Care Mental Health.
• Completing Suicide Risk Identification to include CSREs, Safety Plans, and consultation with the Suicide Prevention Team as needed.
• Providing evidence-based psychotherapy services including individual, family, couples, or group psychotherapy and behavioral modification for addressing behavioral and psychological symptoms. Has advanced skills in specialized interventions and treatment modalities for Veterans with complex needs.
• Educating patients, family members, and significant others.
• Functioning as a member of an interdisciplinary treatment team by providing consultation and treatment recommendations to professional staff within the medical units, inpatient psychiatric unit, ED, and community providers, concerning clinical assessment findings and appropriate treatment plans for the patients in his/her care.
• Developing, implementing, and documenting the treatment plan for patients seen, including prompt completion of clinical reminders.
• Functioning independently as a member of the West Palm Beach VAMC Medical Staff, with full clinical privileges. The incumbent assumes complete professional responsibility for his/her clinical assessment findings, patient care decisions, and documentation.
• Appropriately referring patients to other disciplines for treatment outside purview and expertise of a LPMHC.
• Providing clinical supervision to LPMHC staff and/or LPMHC trainees.
• Developing behavioral health related training curriculum and conducting trainings for clinical staff as needed.
• Complying with all regulations of VHA and ensuring clinical documentation complies with service policies.
• Participating in ongoing performance improvement initiatives.

The Lead MSA routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, and Medical Center Policies.

Lead Medical Support Assistant duties consist of but are not limited to the following:

• Scheduling/coordinating appointments using advanced clinic access principles.
• Daily review of active/pending consults and open Return to Clinic Orders (RTC's).
• Ensures Code-Purple forms and medication administration reports(MARS) are up to date via communication with clinical staff.
• Pulls reports to ensure that the work has been completed.
• Conducts reviews to ensure quality of work and to ensure accurate and timely scheduling of appointments.
• Assure staff collect, scan, and update health insurance information serving a major role in the revenue process.
• Train staff to ensure is in compliance, reporting quality assurance, and budgetary initiatives.
• Develops ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues, action plans, monitoring and reporting.
• Assemble patient hardback charts at time of patient admission, and consolidate patient hardback charts at time of discharge.
• Acting as a receptionist at the clinic, either face-to-face or telephonically.
• Perform timekeeping duties and additional tasks assigned by the supervisor to ensure efficient daily operations.

Inpatient Staff Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care. The focus is on individual growth and development in practice with increased levels of self-direction. Ability to formulate a plan of care based on nursing assessments. Seeks guidance in how to improve care provided to patients and families. Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient. The nurse brings principles and theory with limited application of critical thinking skills. Nurses must possess and maintain Basic Life Support (BLS) certification and acquire Advanced Cardiac Life Support (ACLS) certification with in one year of employment, and subsequently maintain both certifications throughout their tenure.

Responsible for participating within unit based and/or organizational level Shared Governance councils, utilizing clinical expertise, evidence-based practice, and knowledge to assist with finding solutions to problems or issues to improve the quality care provided to our Veterans.


Preferred Experience: Candidate will have 2 years of recent telemetry/stroke experience. BSN preferred. National certification preferred.



VA offers a comprehensive total rewards package: VA Nurse Total Rewards


Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: 7:30pm-8:00am with weekend rotation.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Available for well-qualified applicants.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHA.ELRSProgramSupport@va.gov, the EDRP Coordinator for questions/assistance. Learn more

Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements, and evaluates care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care.

The Critical Care RN is responsible for participating within unit based and/or organizational level Shared Governance councils, utilizing clinical expertise, evidence-based practice, and knowledge to assist with finding solutions to problems or issues to improve the quality care provided to our Veterans. The Critical Care RN is responsible for maintaining current Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certification.

Preferred Experience: Preferred candidate will have recent 2 years ICU experience. BSN preferred. National Certification preferred.


VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: 7:30pm- 08:00am with weekend rotation.
Relocation/Recruitment Incentives: Available for well-qualified applicants.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHA.ELRSProgramSupport@va.gov, the EDRP Coordinator for questions/assistance. Learn more

• Performs nursing care to meet patient needs; learns appropriate policy and guidance.
• Able to carry out objective of the nursing program by following guidelines to meet and maintain program requirements.
• Recognizes the patient's autonomy and promotes independence by means of respect, limit setting and individualized treatment.
• Complies with the Standard Operating Procedure (SOP) for pretreatment/cleaning Reusable Medical Devices (RMD) in applicable patient care setting.
• Administers nursing care to patients, such as baths or showers, enemas, treatments, and minor dressing changes, as assigned.
• Prepares patient for diagnostic and/or therapeutic procedures.
• Prepares and administers prescribed medications.
• Identifies, reports, and documents medication errors/discrepancies, reactions, and side effects immediately, according to policy and procedure.
• Observes for physical and/or emotional changes in patient's health condition, which may include prescribed medications/treatments, to promptly and accurately documenting identified changes, and reporting any deviations from normal to RN/HCP.
• Participates in structured activities based on patient care needs.
  
  vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-LPN-Career-Flyer.pdf
  
  Work Schedule: Monday - Friday, Day Tour
  Recruitment Incentive (Sign-on Bonus): May be authorized for a highly qualified candidate
  Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
  Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
  Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
  Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
  Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
  Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
  Telework: Not eligible
  Virtual: This is not a virtual position.
  Functional Statement #: 21076F
  Permanent Change of Station (PCS): Not authorized

• Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
• Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
• Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
• Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
• Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
• Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
• Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation.
• Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
• Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.

As a MISSION SUPPORT ASSISTANT (OA) , your typical work assignments may include:

• Performing administrative support services, to include Records Management, Privacy Act, official mail control, postal management, forms management, correspondence management, reports control, record keeping, etc.
• Performs a variety of clerical duties to include, prepares and maintains correspondence pertaining to travel, time and attendance, data processing and maintenance, personal property (accountable and non-accountable), supply management, human resource liaison assistance, records management, and TFO management.
• Assists with managing division fleet services, including vehicles timely maintenance, service, repairs, supplement.
• Responsible for providing technical assistance for Division's personal property.

The successful candidate will:

• Perform duties as such short order grill cook and/or assist the cook in the preparation of lunch or dinner meals.
• Perform a limited variety of tasks, such as grilling foods to order, i.e., hamburgers, pancakes, bacon, eggs, etc.
• Select food items to be services and ensure their freshness. Take direct customer orders or ticket orders from waitresses ensuring items are cooked to order, served using authorized portion controls and temperature and turning to avoid burning.
• Assist/or prepare simple items such as sandwiches, soups, salads. Measure and weighs ingredients according to simple recipes or as directed.
• Place cooked food on serving dishes, steam or food carts.
• Ensure group orders are served simultaneously.
• Keep grills, stoves, refrigerators and working areas in a neat and clean manner in accordance with safety and sanitation regulations.
• Notify supervisors of items needed in order to maintain stock.
• May be required to assist in taking inventory.
• May be required to collect money, operate a cash register and prepare necessary documentation for cash fund accountability.
• May be required to occasionally perform other duties within the facility.

The Medical Technologist provides the full oversight control for ancillary (point of care) testing. The Medical Technologist is responsible for assuring all aspects of testing, competency, and quality to meet regulatory compliance requirements for the program. These assignments require specialized training and experience.

Duties and responsibilities include but not limited to:

• Plans, implements, and coordinates quality control programs for ancillary testing sites and assures participation in acceptable proficiency testing programs in all areas of ancillary testing.
• Plans, implements, and coordinates preventative maintenance programs and reviews documentation for ancillary testing sites.
• Assures that all ancillary testing sites remain in compliance with quality control, proficiency testing programs, and safety standards as dictated by JCAHO and the College of American Pathologists (CAP) Accreditation Programs.
• Acts as the technical advisor for quality control, records control, proficiency testing, inspection and accreditation for ancillary testing on a hospital-wide basis and oversees the safe and accurate testing of outreach facility patients in the clinic and at the home.
• Develops a documentation plan for all ancillary testing sites as part of a continuous quality improvement plan.
• Assists the Chief, Pathology & Laboratory Medicine Service in coordinating the identification of the type and location of all ancillary testing sites, including point of care testing, and their designated directors within the medical center.
• Coordinates with the clinical programs and the chiefs of clinical services that perform ancillary testing and provides annual estimate on the number and type of ancillary testing analyzers and methods used in these sites.
• Assures compliance with the following patient test management requirements: (a) detailed written or electronic test requisition; (b) a recording system for specimens submitted that documents each step in processing and testing patient specimens; (c) adequate systems to report test results in a timely, accurate, and reliable manner; and (d) adequate systems governing the maintenance, timing, and storage of test reports.
• Designs, implements, and monitors training and proficiency evaluation programs for all non-laboratory personnel who will be performing ancillary testing procedures.
• Serves as the Laboratory Safety Officer for all sections of the clinical and anatomic pathology laboratories, updating safety manuals, chemical hygiene plans, and safety in-service training programs. Assures that all safety procedures and protocols meet CAP, JCAHO and OSHA requirements.
• Additional duties as assigned by the Chief Medical Technologist and/or Chief, Pathology & Laboratory Medicine Service.

The CYP Food Service Worker performs various tasks or a sequence of tasks in food service preparation. Tasks consist of several steps that require attention to work operations and follow and established sequence of work. These tasks, which are summarized into categories related to food preparation and service, kitchen maintenance, and food storage, are summarized below.

Food Preparation and Service

• Assist in food preparation with tasks such as peeling potatoes; cutting, sorting and washing vegetables and fruits; assembling sandwiches; and measuring and weighing ingredients.
• Stocks food service carts with appropriate utensils, plates, bowls, food and beverages, as required for family style dining in the classrooms or activity areas.
• Wraps, arranges, and/or packages items for serving to children and youth.
• Transports food from kitchen area to classrooms or activity areas.
• Returns carts, dishes, and leftover food to the kitchen and disposes of all food waste and trash.

• Pre-rinses and washes pots, pans, dishes, glasses and silverware in either a mechanical dishwasher or manually according to sanitation regulations.
• Cleans serving carts, food preparation areas, cupboards, drawers, and dishwashing areas.
• Sets up and operates a mechanical dishwasher.
• Removes inspection doors, strainer pans, screens, and spray arms for preventative maintenance and cleaning.
• Scrapes, soaks, scour, and scrubs the heavier cooking utensils such as mixing bowls and pots which, because of their large size and weight, are awkward to handle.
• Performs heavy-duty cleaning tasks through the food service and related areas, such as cleaning ceilings; cleaning exhaust hoods; cleaning spaces under and behind kitchen equipment, including moving he equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage room.
• Maintains work area in a clean and orderly manner, adhering to NAVMED P5010 and all local policies and procedures.
• Operates, breaks down and cleans all electrical equipment assigned to the area for food preparation.
• Stores sanitized dishes and silverware.

• Labels and dates all items in refrigerators and freezers and stores leftovers in accordance with sanitation and health standards.
• Stores canned, boxed, and/or frozen items in food storage area.
• Unloads food and supplies from delivery trucks.
• Moves heavy garbage cans when collecting and transferring trash from the work area to the disposal area.

• Responsible for complying with security, fire and sanitation rules, policies, procedures, and regulations.
• Ensures compliance with U.S. Agriculture (USDA) Child and Adult Care Food Program (CACFP), and all pertaining standards, policies, and regulations.
• Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.
• Performs other duties as assigned.